7.053 Ofertas de Teleperformance en Colombia

Únete a nuestro Equipo como:

Customer Care Agen

tEn Kushki, nos enorgullece ser líderes en la industria de pagos, impulsando el cambio y la innovación a través de soluciones que transforman los comercios. Nuestro compromiso con la excelencia y la creatividad nos ha llevado a la vanguardia de nuestro campo, y buscamos constantemente talentos apasionados que deseen hacer una diferencia real en el mundo

.Para conocer las noticias más recientes puedes visitar nuestro blog: o nuestra pagina

**/

Propósito del ro**

l:El analista desempeña un papel clave en la satisfacción y retención de clientes, asegurando un alto nivel de servicio y atención. Responsable de cumplir con los acuerdos de nivel de servicio (SLA), atiende solicitudes a través de diversos canales, realiza seguimiento de casos hasta su resolución y participa en reuniones con clientes. Brinda soporte técnico de primer nivel, asegura disponibilidad 24/7 , y se compromete con estándares de calidad para mejorar continuamente la experiencia del client

**e.

Funciones Cla**

ve:Cumplimiento de SLA's asignados: Garantizar el cumplimiento de los acuerdos de nivel de servicio (SLA) establecidos para cada cliente, asegurando tiempos de respuesta y resolución de problemas dentro de los límites acordad

os.

Atención de solicitudes por los canales asignados: Gestionar y responder eficientemente a las consultas, solicitudes o problemas de los clientes a través de los canales designados, como llamadas entrantes, mensajes de WhatsApp, correos electrónicos, entre ot

ros.

Seguimiento a los casos asignados hasta dar solución al cliente: Realizar un seguimiento proactivo de los casos asignados, asegurando que cada solicitud o problema del cliente sea atendido y resuelto de manera satisfactoria y opor

tuna.

Asistir a reuniones con clientes, de ser requerido: Participar en reuniones presenciales o virtuales con clientes para discutir problemas, mejoras o necesidades de ser

vicio.

Revisión de comportamiento transaccional de los clientes asignados: Analizar el comportamiento transaccional de los clientes asignados para identificar patrones, tendencias o posibles áreas de mejora en la experiencia del c

liente.

Flexibilidad horaria los fines de semana: Adaptarse a horarios rotativos durante los fines de semana para garantizar una cobertura integral y continua del s

ervicio.

Soporte Técnico de primer nivel: Brindar asistencia técnica de nivel inicial a los clientes, solucionando problemas simples y escalando los casos complejos al equipo corresp

**ondiente.

Reque**

rimientos:Experiencia de al menos dos años en roles similares; Manejo de PQRS, cumplimiento de SLA´s, y deseable soport

e nivel 1.Fuertes habilidades analíticas y orientación a

l detalle.Disponibilidad 7X24 en turnos

rotativosExperiencia en servicio a nivel

**telefonico

¿Por qué unirte a nues**

• tro equipo?Tendrás la oportunidad de trabajar en un entorno dinámico y colaborativo donde tu voz será
• escuchada.Podrás crecer profesionalmente y desarrollar tu carrera en un sector en c
• recimiento.Contribuirás directamente a nuestro impacto positivo en la industri
• a de pagos.En Kushki pensamos en ti y en tu bienestar. Creemos que lo más valioso de la organización son las personas, y por eso te
• ofrecemos:Acceso a plataformas de capacitación y entrenamient
• o constanteDías de recarga de
• vacacionesEl día de tu cumpl
• eaños libreUna plataforma d
• e bienestarConvenios con universidades e institutos en la región, para que continues con tu formación
• profesionalBeneficios monetarios

adicionales

Únete a nosotros en este emocionante viaje y haz la diferencia con Kushki. Esperamos recibir tu

aplicación***

***Kushki se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Abrazamos la diversidad y la inclusión. Nuestras decisiones de empleo se toman sin discriminar por nacionalidad, raza, etnia, religión, género, orientación sexual, identidad o expresión de género, estado civil, color, discapacidad o cualquier otra característica protegida

por la ley.***

***Kushki prides himself on being an equal opportunity employee. We embrace diversity and inclusion. Our employment decisions are made without discrimination based on national origin, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic prote

cted by law.***

***

Job title: Customer Care Intern - Bogotá

• Location: Bogotá

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people's hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission at

.

About the job:

• The Customer Care Intern will actively contribute to the Customer Care team's success by participating in ongoing improvement projects and taking ownership of specific tasks assigned during the internship. This role offers a hands-on experience in Supply Chain operations, focusing on customer service, order-to-cash processes, and collaboration with internal and external stakeholders.

Main responsibilities:

• Support and optimize Order-to-Cash processes, customer contact management, and claims handling to ensure timely responses and high customer satisfaction.

• Contribute to continuous improvement projects, automation initiatives, and operational support within logistics and supply chain processes.

• Collaborate across teams to execute Joint Business Plans, share customer insights, and ensure compliance with audit and internal control requirements.

Requirements:

• Education: University students.

• Languages: English is a must.

• Interest in Supply Chain (Customer Service, Demand Planning, Warehouse and Distribution).
• Basic understanding of Order-to-Cash processes.
• Familiarity with collaboration plans with customers is a plus.
• Knowledge of SAP and Excel.

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Opella values diversity in all its forms and is committed to fostering a workplace where everyone can belong and excel. We welcome and encourage applications from people of all backgrounds.

Join us on our mission. Health. In your hands.

As a Customer Care Specialist, you will provide a world-class experience to our customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as an expert to help customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.

R
esponsibilities:

●Leverage product knowledge and customer service skills to answer incoming calls, chats and/or casework from Customers.

● Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Customers.

● Conduct procedures to escalate and coordinate the customer response in accordance with values.

● Expand your knowledge of client hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll.

Skillsets Required
:

● English Language with B2 proficiency.

● 1 year of experience in customer service.

● Schedule Flexibility.

● Success operating independently and navigating competing priorities in a constantly changing

environment.

● Proven track record of success navigating and troubleshooting technical tools.

● Strong communication, organizational, and influencing skills.

Benefits and Perks:

• Indefinite contract.
• Great environment to work.
• Career growth.

OUR COMPANY:

Voyager Global Mobility (VGM) is a leading provider of car leasing solutions tailored for the mobility app industry, including services for companies like Uber and DiDi. With our headquarters in New York City, USA, we operate a global network of branches across the United States and Latin America, committed to offering exceptional service and innovative solutions to our clients

POSITION OVERVIEW:

As a Customer Care Representative (DSS or CR), you will play a crucial role in providing outstanding support to our clients in the United States and Latin America on our Global Business Services (GBS) team based in Colombia. You will handle various types of customer interactions including calls and tickets, addressing inquiries, resolving issues, and ensuring customer satisfaction with our car leasing solutions

KEY RESPONSIBILITIES:

• Customer Interaction:
  Respond to inbound calls, emails, and tickets from customers in the United States and Latin America. Address inquiries related to our car leasing solutions, including leasing terms, vehicle options, and account management
• Issue Resolution:
  Diagnose and resolve customer issues efficiently and effectively. Troubleshoot problems related to car leasing processes and escalate complex issues to higher-level support as needed. Crucial ability identifying root causes of the issues & developing a strategy to solve the issue as quickly as possible
• Communication:
  Provide clear and concise information to customers. Maintain a professional and empathetic demeanor in all interactions, ensuring customers feel heard and valued
• Documentation:
  Accurately document customer interactions, including inquiries, issues, and resolutions, in our CRM system. Ensure all relevant details are captured for follow-up and reporting
• Customer Care:
  Display a strong customer care orientation by actively listening to customer concerns, demonstrating empathy, and providing tailored solutions to meet their needs. This service may include (not limited to):
• Directing customers:
  They may refer customers to the right department or supervisor
• Processing orders and payments:
  They may take orders or process payments
• Making account changes:
  They may update customer account information
• Addressing billing concerns:
  They may help with billing issues
• Recruiting potential customers:
  They may recommend products or services and explain how they can benefit the customer
• Collaboration:
  Work closely with other team members and departments to ensure a cohesive approach to customer support. Share insights and feedback to help improve our service offerings and processes
• Performance Metrics:
  Meet or exceed performance targets including response time, resolution time, and customer satisfaction scores. Actively participate in training and development opportunities to enhance skills and knowledge

REPORTS TO:

• Remotely: To the VGM DSS or CS Teams & Locally to the GBS Structure

JOB REQUIREMENTS:

• Experience:
  3+ years Previous experience in a customer service role, ideally within the car leasing or mobility sector, experience in Customer Care Call is a plus
• Language Proficiency:
  Exceptional Fluency (Speaking and Writing) in Spanish and English is required. Additional languages are advantageous
  (Urdu,Russian, Arab, Hindi, Portuguese, Chinese-Mandarin, Italian)
• Technical Skills:
  Proficiency in using CRM systems, Microsoft Office Suite, Google environment, and other sales-related tools. Good Digital Literacy. Cars and mechanic knowledge as a plus
• Education:
  High school diploma or equivalent; further education or certifications in customer service or related fields is advantageous
• Availability:
  Willingness to work flexible hours to accommodate different time zones across the United States and Latin America
• Location:
  Colombia resident, Bogotá.

SALARY :

• Between 4 and 5 million Colombian pesos depending on experience
• Legal Benefits
• An outstanding company with an awesome work environment
• Career path opportunities

Important:
To ensure efficient communication and evaluation of your qualifications, we kindly request that all CVs and LinkedIn profiles be submitted in English. This will allow us to assess your skills and experience accurately within our recruitment process. Thank you for your understanding.

Note:
The Company reserves the right to modify essential Job functions and qualifications

We are looking for a proactive and empathetic
Customer Care Specialist
to join our growing team. In this role, you will be the first point of contact for customers, providing high-quality service and support to ensure a positive client experience.

Responsibilities:

• Provide prompt, professional, and friendly support to customers via phone, email, and chat.

• Understand and address customer inquiries, concerns, and complaints clearly and effectively.

• Maintain a high standard of 
  spoken, written, and comprehension of English
   at all times.

• Build strong relationships with customers to ensure satisfaction, retention, and loyalty.

• Document all customer interactions accurately in 
  CRM, Zoho Desk, Adobe, Shopify, Google Suite,
   and other internal systems.

• Identify opportunities to improve customer experience and escalate issues when necessary.

• Collaborate with internal teams (sales, operations, logistics) to resolve customer issues quickly.

• Educate customers on product usage, policies, and services in clear, understandable English.

• Assist with order processing, returns, refunds, and account management as needed.

• Continuously learn about products, services, and company processes to provide accurate guidance.

Requirements:

• Excellent spoken, written, and comprehension of English skills (mandatory).

• +2 years of experience in customer care

• Proficiency in 
  CRM, Adobe, Shopify, Zoho Desk, Google Suite,
   and other internal systems.

• Strong problem-solving and interpersonal skills.

• Ability to multitask and handle high volumes of customer interactions.

• Experience in customer support, success, or care preferred.

• Comfortable working in a fast-paced, dynamic environment

Benefits:

• Competitive compensation in USD + Bonuses
• 2 Family Days per year & 15 day PTO´s
• Remote work / Work from home - Monday to Friday
• Opportunities for professional growth and training.
• A supportive, people-first team culture.

Job Description:

We are seeking a motivated and enthusiastic individual to join our team as a Customer Care Specialist I in the healthcare industry. As a Customer Care Specialist, you will be the primary point of contact for the patients, scheduling appointments, providing assistance, resolving issues, and ensuring a positive experience. This role requires experience and knowledge with the Health Industry, strong communication skills, problem-solving abilities, and a dedication to delivering excellent service.

-Full On-Site in El poblado

-Monday to Friday - Weekends off

-7 am to 4 pm

Other benefits:

• Productivity and attendance bonuses
• Loyalty bonus (every 6 months)
• Discounts in selected stores
• Growing opportunities
• Smarfit Black free (Gym membership)
• Birthday off

Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat.
• Help with schedule requests (schedule, reschedule, or cancel appointments)
• Assist customers with service information, order placement, and issue resolution.
• Identify and escalate complex issues to the appropriate departments for resolution.
• Maintain a high level of professionalism and patient satisfaction in all interactions.
• Follow up with patients to ensure inquiries are resolved satisfactorily.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with other team members to improve overall customer service and satisfaction.

Requirements:

• Proven experience in a customer service or customer care role is a plus.
• Excellent verbal and written English communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• High school diploma or equivalent; additional education in customer service or related field is a plus.

Job Type: Full-time

Application Question(s):

• Do you live in Medellín or its surroundings?

Language:

• advanced english (Required)

Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County for the last 15+ years We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with.

The Customer Care Specialist will be responsible for providing excellent customer service to residents by answering phone calls and emails, addressing concerns, and ensuring resident satisfaction. This role requires strong communication skills, a problem-solving mindset, and a passion for helping others.

Main Responsibilities:

• Answer incoming phone calls from residents promptly and courteously.
• Respond to resident emails in a timely and professional manner.
• Address resident inquiries, concerns, and maintenance requests efficiently.
• Document and track resident interactions and follow-up actions in our customer service system.
• Assist in the preparation and distribution of resident communications and notices.
• Maintain up-to-date knowledge of property management software and systems.
• Uphold a high standard of customer service and professionalism at all times.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous experience in customer service, preferably in property management or a related field.
• Excellent verbal and written communication skills in both English and Spanish.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and experience with customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Friendly, patient, and empathetic demeanor.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a quiet workspace for remote work.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A positive and collaborative work environment.

Job Description
Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first-level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

How You Will Contribute And What You Will Learn
As a Customer Care Lead (CCL you will be responsible for the entire lifecycle of Care service delivery, encompassing services like Case Handling, Emergency Support, Customer Training, and Software Upgrades, all while adhering to contractual and budgetary constraints. This includes, but is not limited to, the following:

• Primarily working during NAM business hours.
• Act as the main point of contact, fostering trust and ensuring contractual commitments are met.
• Manage emergencies, deliver timely resolutions and RCAs, and identify potential service impacts from environmental changes.
• Understand customer business needs, identify opportunities for new services, and drive upsell initiatives.
• Manage the Care business to meet financial targets (revenue, cost, margin) through forecasting, monitoring, and analysis.
• Contribute to pre-sales and tendering processes for Care deals.
• Identify upselling opportunities and support Care contract renewals.
• Manage care contracts throughout their lifecycle, ensuring data quality in care tools and adherence to contractual obligations related to installed base accuracy and financials.
• Manage customer onboarding, participate in delivery-to-care handovers, and deliver care services according to SLAs, including providing 24x7 emergency support, when necessary, contract delivery management, entitlement management, KPI, and escalations.

Key Skills And Experience

• Bachelor's degree in Engineering, Business Administration, or related field
• 7-10 years of experience in Customer Service, Project, or Technical Management within Telecommunications
• English proficiency (written and oral)
• Proven ability in contract and customer relationship management and service delivery
• Strong understanding of financial reporting and forecasting
• Excellent leadership, interpersonal, team, and vendor management skills

It would be nice if you also had:

• Project Management Professional certification or equivalent
• Proficient with CRM systems and Microsoft Office applications (Excel, PowerPoint, PowerBI, PowerApps, etc.)

About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County for the last years We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with.

The Customer Care Specialist will be responsible for providing excellent customer service to residents by answering phone calls and emails, addressing concerns, and ensuring resident satisfaction. This role requires strong communication skills, a problem-solving mindset, and a passion for helping others.

Main Responsibilities:

• Answer incoming phone calls from residents promptly and courteously.
• Respond to resident emails in a timely and professional manner.
• Address resident inquiries, concerns, and maintenance requests efficiently.
• Document and track resident interactions and follow-up actions in our customer service system.
• Assist in the preparation and distribution of resident communications and notices.
• Maintain up-to-date knowledge of property management software and systems.
• Uphold a high standard of customer service and professionalism at all times.

Requirements:

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous experience in customer service, preferably in property management or a related field.
• Excellent verbal and written communication skills in both English and Spanish.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and experience with customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Friendly, patient, and empathetic demeanor.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a quiet workspace for remote work.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A positive and collaborative work environment.