418 Ofertas de Customer Support en Colombia

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Zensar is seeking an Customer Support Specialist in Bogota Colombia. This is open for Full time with excellent benefits and growth opportunities. We will provide all training and this position will require employee to be on site 3 days a week in Bogota.

Advance English and MS Excel is a MUST.

Please share your CV in English only.

Must Have:

• Advance English and Excellent Communication (Verbal and Written).

Required Skills and Qualifications:

• Bachelor's degree or equivalent.
• Minimum of 2-3 years of overall customer engagement experience, with at least 2 years of relevant experience in customer support or related field.
• Exceptional interpretation skills.
• Advanced proficiency in Microsoft Excel.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and manage multiple 2 priorities.
• Highly organized with strong time management skills.
• Responsive and timely in delivering on commitments.
• Positive attitude and strong work ethic.
• Bold, assertive and possesses a sense of ownership.

Zensar encourages our employees to seek higher education and training. However, this position will require you to be completely available during work hours.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar.

Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

Customer Support is a strategic and important area in Bitso. We want our platform to be a place where our users feel supported in terms of time, quality, and experience. And that’s why the Customer Support Agent role is a key partner in making things happen, proactively looking for solutions, and bringing new ideas to the table. This role will own the end-to-end customer process and will work across different areas such as Compliance, Engineering, Fraud, and Platform while using different digital channels and a ticketing system that will include customer queries, complaints, and account verifications.

Reports To

Customer Support Supervisor

Who You Are

• Proven English, Spanish, and Portuguese fluency
• Currently living in Brazil, Mexico, or Colombia.
• Passion & love for the customer service industry.
• 6 months to 1+ years of experience as a Customer Support Agent, Customer Service Agent.
• Willing to adapt to different working schedules, flexibility, and the ability to work under pressure and handle different client cases.
• Strong communication skills, experience in direct or digital contact with clients.
• Experience with different channels of support, including voice, e-mail, social, and/or chat.
• We value honesty, integrity, and proactive and meticulous people. With a great sense of responsibility and teamwork spirit.
• Communication skills in order to operate across multiple departments, communication within different stakeholders.
• Being a Bitso fan is always a great plus to us!

What You Will Do

• Receive and respond to all incoming requests through support channels.
• Provide the first response to all requests within the service level agreement (SLA) response times.
• Communicate with internal and external stakeholders in an effective and empathetic manner.
• Compile the necessary requirements of the user according to the client’s request.
• Scale the client’s requests to the operations team with the necessary requirements.
• Document and alert the team of sudden problems (based on user reports) in the internal messaging software.
• Work with customer advocacy to operationalize and standardize new and existing policies, processes, and procedures.
• Be flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
• Set a high bar for support analysts within the organization by setting an example through performance and work ethic.
• Positive attitude when tackling different volumes of workload and highly available.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

• Mission-Driven : We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges

• High Sense of Urgency : We prioritize candidates who demonstrate a high sense of urgency and responsibility.

• Exceptional Hard Skills : We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.

• Self-Management : We look for individuals who can independently manage their work, career, and professional development.

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
• To see our Privacy Policy please click here .

We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace.

We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.

Be the champion of Addi's customers and partners by providing exceptional, high-quality support that resolves their needs efficiently and effectively across all channels. Drive customer loyalty and partner satisfaction by ensuring every interaction strengthens their trust and confidence in Addi.

Protect and elevate the experience of Addi’s customers and partners by delivering thoughtful, timely, and high-quality support through multiple channels. Resolve issues with care, always aiming for first-contact resolution. Escalate complex cases appropriately and follow up to ensure transparency, customer satisfaction, and continuous improvement. You’ll play a critical role in building trust and loyalty at every touchpoint.

• Champion Customer Satisfaction

  • You will be at the forefront of our efforts to ensure our customers have positive and satisfying experiences with every interaction across all support channels. Your dedication to providing excellent support will directly contribute to improving how our customers feel about Addi.

• Drive Efficient Issue Resolution

  • You will strive to resolve customer inquiries and issues effectively and thoroughly during the first interaction. Your goal will be to make the resolution process easy and efficient for our customers, minimizing the need for follow-up.

• Contribute to Process Enhancement

  • You will actively identify and escalate opportunities to improve our internal processes based on the valuable feedback we receive from our customers and partners. Your insights will help us work more efficiently and deliver an even better customer experience.

• Uphold High Service Standards

  • You will be instrumental in maintaining our commitment to providing timely and effective support across all communication channels. Your adherence to our service standards will ensure we consistently meet our promises to our customers.

• Support Smooth Operations

  • You will contribute to the operational efficiency of our customer support team by assisting in the creation of accurate and timely reports for our leadership. Additionally, you will help ensure our team is well-informed and equipped to provide excellent support by contributing to clear and helpful documentation
    

• Proven Customer Support Experience

  • Demonstrated experience in a customer-facing support role, ideally within a fast-paced environment or a customer-centric organization.

  • A track record of effectively identifying, analyzing, and resolving customer issues with a strong focus on understanding their needs and providing solutions that exceed expectations.

• Excellent Communication Skills

  • Highly skilled in communicating clearly and concisely, both verbally and in writing, with the ability to adapt your communication style to different audiences, including customers and internal teams.

  • Proven ability to build rapport with customers and colleagues, demonstrating strong active listening skills and empathy in all interactions.

• Understanding of Support Processes

  • Familiarity with customer support workflows and a proactive approach to identifying areas for improvement in how we serve our customers.

  • Ability to quickly learn and effectively utilize various customer service tools and systems, such as CRM platforms, chat interfaces, and telephony systems.

• Ownership and Initiative

  • A demonstrated ability to take responsibility for your actions and outcomes, proactively identifying opportunities to enhance the customer experience and contribute to team goals.

  • Ability to thrive in a dynamic environment, quickly adapting to changes in processes, tools, and customer needs, with a commitment to continuous learning.

• Customer Empathy

  • A genuine passion for understanding and addressing customer needs, demonstrating the ability to see things from their perspective and advocate for solutions that benefit them.

• Nice-to-have

  • A foundational understanding of our products or services and the basic processes involved.

  • The ability to explain basic technical concepts related to our platform in an understandable way for non-technical users.
    

We believe in a fast, transparent, and human hiring process that allows both you and us to evaluate mutual fit. Here’s what to expect:

• Step 1: People Interview (30 min)
  A conversation with a recruiter to get to know you, your experience, and your career goals. We’ll also tell you more about Addi, our culture, and the role.

• Step 2: Technical Case Study (60–90 min)
  A real-world customer experience challenge to evaluate your problem-solving, analytical, and communication skills. We’ll also go deeper into your approach to customer support and CX metrics.

We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback , ensuring that you walk away with valuable insights from your experience with us.

We operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth.

Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;

Collaborate with other colleagues to improve customer service;

Identify customers' needs, clarify information, research every issue and provide solutions;

Follow internal procedures and guidelines to ensure consistent and high-quality support.

Intermediate level of English (written and spoken);

Native Spanish speaker;

Previous experience with customer support is not mandatory but will be considered a plus;

Experience handling live chat and email interactions will be considered an advantage.

Excellent organizational skills and ability to prioritize in order to meet deadlines;

• Excellent team player skills with strong communication skills;

Ability to work in a fast-paced environment and under pressure;

Problem-solving skills.

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Let’s work together! Let’s work together!

Let’s work together! Let’s work together!

Superior Contracting & Maintenance is a leading construction company dedicated to construction and maintenance, serving Property Management companies. We pride ourselves on giving exceptional service and being a strong business partner for our clients. The Dispatch role is crucial in managing daily scheduling buckets and coordinating service requests. This position involves direct coordination of field technicians and ensuring effective communication between clients and internal teams. The role demands excellent organizational skills, precision in handling administrative duties, and strong customer service capabilities.

Responsibilities:

1. Efficiently schedule emergency and non-emergency work orders.
2. Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing technician routes to maximize productivity and customer satisfaction.
3. Manage emergency work orders and rescheduling as required, adjusting schedules and resources accordingly.
4. Maintain accurate and up-to-date records of all dispatch activities such as contact attempts and/or issues with tenants or technicians, on all work orders.
5. Provide direct updates to clients via email and/or service provider portals.
6. Liaison with other departments, such as Account Management and Vendor Management, to support overall operational efficiency and effectiveness.
7. Provide feedback on/from field technicians to Vendor Management to help refine processes and improve service delivery.
8. Participate in regular weekly team meetings and monthly company meetings to stay informed of company policies, procedures, and operational changes.

Minimum Requirements:

1. Proven experience in customer service or a similar role with a strong focus on calling.
2. Excellent communication skills, both verbal and written.
3. Outstanding organizational and multi-tasking abilities.
4. Ability to take direction and implement action and/or solutions.
5. Problem-solving attitude with attention to detail.
6. Fast typing with experience in data entry.
7. Experience with skilled labor trades and dispatching is a plus.
8. Proficient in English (oral and written).

Skills:

1. Strong interpersonal and relationship-building skills.
2. Ability to learn and adapt quickly.
3. Detail-oriented and capable of conducting follow-up with precision.
4. Self-motivated with a results-driven approach.

Benefits:

1. Competitive salary plus performance-based bonuses.
2. Comprehensive training and professional development opportunities.
3. A supportive and collaborative work environment.
4. Opportunities for advancement in a fast-growing company.

Superior Contracting & Maintenance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join to apply for the Customer Support Representative role at Growe Talents

2 days ago Be among the first 25 applicants

Join to apply for the Customer Support Representative role at Growe Talents

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;
• Collaborate with other colleagues to improve customer service;
• Identify customer's needs, clarify information, research every issue and provide solutions;
• Follow internal procedures and guidelines to ensure consistent and high-quality support.
  
  

• Intermediate level of English (written and spoken);
• Native Spanish speaker;
• Previous experience with customer support is not mandatory but will be considered a plus;
• Experience handling live chat and email interactions will be considered an advantage.
  
  

• Excellent organizational skills and ability to prioritize in order to meet deadlines;
• Excellent team player skills with strong communication skills;
• Ability to work in a fast-paced environment and under pressure;
• Problem-solving skills.
  
  

• Health & Wellness Focus;
• Growth Opportunities;
• Performance-Driven Rewards;
• Dynamic Work Environment.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Growe Talents by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong.

*Your CV must be submitted in English in order to be considered*

We are open to this person living anywhere in Colombia - all we ask for is a stable internet connection.

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication & tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In this role, you will:

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries.
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible.
• Identify and diagnose software issues to fix and improve the product experience for our customers.
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry.
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales.
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better.
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform.
• Be a role model and a trusted advisor by showcasing HubSpot values and a customer centric approach in every customer interaction.

We are looking for people who:

• Are fluent in English and Spanish.
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset.
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily.
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer.
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role.
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support.
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts.
• Embody our HEART values and add to our company culture.
• Work varied weekday shifts from 7:00 am to 8:00pm Colombian time, with possible weekends shifts. Overtime and holiday shifts are optional, and shift subject to change based on business need.

What onboarding/this job looks like:

• First 5 days: Get to know HubSpot as a company, working environment, and tool. Set up your accounts and learn all about your new workplace.
• 30 days: Learn the ins and outs of how the support team operates. Take practice and real customer cases, and sharpen the point on your troubleshooting. Get to know your teammates and team leads.
• 90 days: Deepen your expertise and learn about our various channels of communication.
• 180 days and beyond: You’re ready to fly on your own. You still have plenty of support but your independence will be shining!

Skills and Experience:

• Motivated by customer-facing interaction . You have a chance to talk to people who are very excited about working with HubSpot tools, and it can be very rewarding to team up with them.
• A curiosity for technical deep-diving and troubleshooting . We don’t always have the answers right away, so you need to enjoy discovering them!
• Solid communication and writing skills. We need to be quick, clear, concise, and friendly. We want to get our customers back to work in a jiffy, and have a good time doing it.
• Time management and organization. There are lots of moving parts and it is important to pay attention to the right ones at the right time.
• A desire to learn and grow. Constant change and growth are the only thing you can count on in this industry. This is exciting if you are open to it.
• An interest in, or understanding of, basic Internet and information technology. You don’t need to be a master of coding web applications, but the more you understand, the simpler it will be to determine outcomes for our customers. You’ll be using online tools all day long, so familiarity with Google Suite, JIRA, Chrome developer tools, and others would be nice to have, but not necessary. We’ll teach you all you need to know!

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form .

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversitypagehere .

India Applicants: link to HubSpot India's equal opportunity policy here .

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work . We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

Create a Job Alert

Get the latest open positions at HubSpot sent right to your inbox.

Are you fluent in both English and Spanish? *

Have you been interviewed for this position in the last six (6) months? *

Are you comfortable supporting all modes of customer service, including both chatbot and telephone? *

Voluntary Equal Opportunity Employment *

HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.

To assist HubSpot in its commitments and compliance with federal and state record keeping, reporting and other legal requirements, you are invited to provide the following information. In accordance with applicable law, we may also use the information in an aggregated, anonymous form to help us improve diversity at HubSpot.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or affect your candidacy in any way. Any information that you do provide will be recorded and maintained in a confidential file.

What is your gender?

Do you currently have legal Colombia work authorization? *

Will you, now or in the future, require the support of HubSpot to maintain that authorization? *

Were you previously employed at HubSpot Inc or any of its subsidiaries? If Yes, please select which entity below.

(Please note this question is only applicable for past employees not current employees)

Customer Support Specialist – Join Our Talent Pool for U.S. Opportunities (USD Compensation)

We are building a talent pool of exceptional Customer Support Specialists to work with leading U.S. companies. If you have experience supporting customers, resolving issues, and creating positive experiences, we want to connect with you. These roles are remote , paid in U.S. dollars , and focused on helping international teams provide world-class support.

Responsibilities

• Respond to customer queries in a timely and accurate way via phone, email, or chat
• Identify customer needs and help users navigate key product features
• Analyze and report product bugs by testing scenarios and simulating user behavior
• Update internal systems with case details and key customer conversations
• Monitor social media for support needs and engage when necessary
• Share feature requests and workarounds with internal teams
• Inform users about new features and improvements
• Follow up to confirm issue resolution and customer satisfaction
• Collect feedback and relay insights to Product, Sales, and Marketing teams
• Assist in onboarding and training junior support staff

Requirements

• Previous experience in a Customer Support or Customer Success role
• Proficiency with help desk software and remote support tools
• Understanding of CRM platforms and support workflows
• Excellent written and verbal communication skills
• Strong problem-solving and multitasking abilities
• Patience and empathy when working with demanding or frustrated customers

Apply now to join our talent pool and get matched with U.S. companies offering remote roles paid in U.S. dollars.

Join to apply for the Customer Support Supervisor role at Growe Talents

Join to apply for the Customer Support Supervisor role at Growe Talents

Get AI-powered advice on this job and more exclusive features.

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Oversee daily operations, ensuring agent productivity and adherence to schedules;
• Work with agents to provide real-time support and constructive feedback on performance;
• Lead team meetings to share updates and reinforce training objectives;
• Address escalated customer issues and manage emergency ticket handling when required;
• Monitor customer interactions to maintain compliance with quality standards;
• Track performance metrics, such as response and resolution times, to ensure efficiency;
• Collaborate with other teams on projects aimed at improving support operations;
• Manage project timelines, deliverables, and outcomes to support organizational goals;
• Provide regular updates to senior management on support operations and project progress.
  
  

• Proven experience in a leadership role within the gambling industry or in customer support department;
• Strong leadership and team management skills;
• Proficiency in customer support tools and technology;
• Analytical skills for data-driven strategic planning;
• Knowledge of industry regulations and best practices;
• Advanced level of English (written and spoken).
  
  

• Strong organizational and prioritization skills to meet deadlines;
• Excellent communication and interpersonal abilities;
• Ability to work effectively in a fast-paced environment and handle pressure;
• A collaborative mindset with excellent team-player abilities;
• Proactive problem-solving skills to address complex issues promptly.
  
  

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Growe Talents by 2x

Get notified about new Customer Support Supervisor jobs in Bogota, D.C., Capital District, Colombia .

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Bogota, D.C., Capital District, Colombia 1 week ago

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