208 Ofertas de Customer Support en Colombia

At Paymentology, we’re redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale – across more than 60 countries.

Our advanced, multi‑cloud platform delivers real‑time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

We’re looking for a Customer Support Engineer to join our growing support function and play a key role in maintaining platform stability while delivering high‑quality customer experiences. This role is designed for individuals who can execute operational tasks reliably while developing into independent problem solvers. As we continue to automate routine support activities, you will focus on handling non‑trivial issues, improving processes, and contributing to a smarter, more efficient support environment.

If you’re curious, analytical, and motivated to understand systems beyond surface‑level procedures, this is your opportunity to grow into an advanced technical support role within a global fintech environment.

• Monitor alerts, queues, and systems to ensure platform stability
• Handle customer tickets and incidents in line with SLAs
• Execute standard procedures while ensuring accuracy and consistency in ticket handling

• Troubleshoot issues beyond documented procedures using logs, metrics, databases, and system tools
• Identify root causes for recurring or unclear issues and contribute to long‑term fixes
• Escalate effectively with structured analysis and supporting data
• Leverage AI tools to enhance troubleshooting and reduce repetitive work

• Participate in incident management for low to medium severity issues
• Support senior engineers during high‑severity incidents through investigation and diagnostics
• Improve time‑to‑resolution through effective triage and contextual analysis
• Manage client communication throughout incidents and provide clear updates
• Assist with post‑incident reporting, lessons learned, and remediation efforts

• Identify repetitive manual tasks and recommend automation opportunities
• Improve runbooks, documentation, and troubleshooting guides
• Contribute to operational efficiency and tooling enhancements, including AI‑driven solutions

• Communicate clearly and professionally with customers
• Provide timely updates and translate technical findings into business‑relevant language
• Take ownership of issues through to resolution or proper handover

• Build a strong understanding of systems, transaction flows, and support tools
• Develop troubleshooting capabilities across both application and infrastructure layers
• Progress toward independently handling complex technical issues

• Working knowledge of SQL and PostgreSQL, Linux and command line environments, APIs and tools such as Postman, AWS, logging tools such as DataDog, and modern AI tools
• Ability to analyse logs, metrics, and system behaviour to diagnose issues effectively
• Strong structured troubleshooting approach with the ability to work through incomplete or ambiguous information
• Excellent analytical thinking and attention to detail
• Strong written and spoken English with the ability to communicate clearly to both technical and non‑technical audiences
• 2–4 years of experience in technical support, application support, NOC, or similar roles
• Experience working in a shift‑based or 24/7 support environment preferred
• Experience in banking, fintech, or card processing environments
• This role operates within a follow‑the‑sun support model, including weekend daytime shifts

• Familiarity with payments or card processing standards such as ISO8583
• Experience with monitoring tools such as Datadog, ELK, or similar platforms
• Exposure to scripting or automation concepts
• Bachelor’s degree in a relevant field such as Computer Science, Information Technology, Engineering, or similar

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status.

Position Overview

Our Customer Support Team is motivated, smart and recognized for their willingness to problem solve with positivity. We are a global team and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry! This is a hybrid role with work from home opportunities.

• Support customers by live chat, email, and phone. Interactions include: troubleshooting technical issues, product usage questions, onboarding, set up and subscription inquiries. You will report technical issues and log tickets with accurate information to provide a full record of each issue and resolution.
• Collaborate with other teams to ensure quality interactions, and promote the voice of the customer (Sales, Customer Success, Engineering, Customer Experience, Finance).
• Communicate daily with Tier 2 (Technical Team, Specialists), and Leadership to raise important user concerns, customer sentiment, and product feedback.
• Take part in support-related projects to allow you to use your unique skill set and improve our team.
• Embody Autodesk’s “Great Behavior” values on the ‘how’ (courage, accountable, smart) and the ‘what’ (team goals – CSAT, quality, productivity, adherence and more).
• You are seen throughout the organization as accountable, optimistic, and respectful. Employees and customers know that items in your hands will be taken care of quickly and with quality. You have a continuous improvement mindset and an abundance of ideas.

• 1+ years in Customer Support (individual contributor role) with experience in email, phone and live chat in a SaaS environment. You understand the difference between technical troubleshooting and brute force.
• Experience working to service indicators and using these to succeed for our customers. Elevated verbal and written skills together with composure and patience.
• Previous experience troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software like Microsoft Suite, OneDrive.
• Have a collaborative and consultative work style with and elevated level of integrity and accountability.
• Experience juggling multiple things at once; customer interactions, using resources, supporting your peers, motivated to learn new things.

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $38,500 and $68,970. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes.

Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles y eficientes, generen valor económico, social y medioambiental.

Y no solo es que creamos en ello, sino que trabajamos la magia para hacerlo posible. Si compartes con nosotros el mismo propósito, sigue leyendo porque… Este es tu sitio!

Tu misión en Cabify consistirá en asegurar la excelencia operativa y la mejora continua del servicio al cliente mediante el análisis estratégico de indicadores, el control de muestras de calidad y la detección de oportunidades de mejora. Tu rol será clave para blindar la experiencia de usuarios y conductores, garantizando que los contactos se gestionen bajo los más altos estándares y que el feedback se traduzca en optimizaciones reales de los procesos de la plataforma.

• Analizar, controlar y reportar los principales indicadores de gestión de servicio al cliente del mercado, visibilizando alertas y oportunidades de mejora oportunamente.
• Ser el punto de apoyo y comunicación cercana para los diferentes actores de los equipos.
• Desarrollar las actividades de los proyectos específicos asignados, asegurando su cumplimiento en tiempo y forma.
• Implementar proyectos, procesos y operativas relacionados a la atención al cliente.
• Implementar acciones de mejora continua en la atención al cliente.

• Educación en Administración de Empresas, Ingeniería o afines.
• Experiencia en mapeo y documentación de procesos.
• Experiencia en gestión de proyectos interdepartamentales.
• Capacidad analítica, de planificación y organización.
• Conocimiento de Tableau o Power BI.
• Conocimiento en herramientas de IA.

• Bono de bienestar para usar en medicina o diversidad de tiendas
• 22 días de vacaciones al año
• Horario flexible y modelo híbrido de trabajo
• Equipo de trabajo para que desarrolles todo tu talento

Avertra Corp Customer Success Analyst will need to fulfill business needs and product vision through defining, analyzing and documenting, managing, and maintaining requirements at the project and product development level.

• Provide direct technical support to customers, addressing and resolving inquiries related to hardware, software, and content management.
• Leverage expertise in troubleshooting to diagnose efficiently, research, and resolve user issues across a variety of platforms.
• Ensure customers receive clear, actionable instructions for issue resolution and conduct User Acceptance Testing as necessary.
• Proactively manage and track support tickets to ensure timely resolution and consistently high customer satisfaction.
• Own, prioritize and triage tickets to optimize resources allocation, ensuring prompt responses and efficient resolution times.
• Oversee the ticket logging system and maintain accurate tracking throughout the support process.
• Document all support activities in third-party help desk software, ensuring detailed tracking and timely resolution.
• Escalate complex issues to higher levels of support, while maintaining ownership of the problem until resolution is achieved.
• Collaborate with the support team to ensure rapid response times and thorough follow-up with customers.
• Contribute to team initiatives aimed at enhancing processes and optimizing overall support service delivery.
• Work under general supervision, maintaining focus on achieving team and organizational goals.

• Manage daily operational requirements and activities as assigned to ensure smooth service delivery.
• Generate and disseminate regular reports (daily, weekly, monthly) to both internal and external stakeholders.
• Perform daily reconciliation for activities between Avertra and client systems to ensure data accuracy and alignment.
• Participate in daily Scrum calls for all supported clients, contributing to progress updates and team collaboration.
• Engage in system testing and documentation efforts to ensure software functionality and support readiness.
• Address customer inquiries and special requests as directed by the manager and team.
• Build and maintain professional relationships with customers and internal teams to better understand business needs and requirements.
• Collaborate with team members to meet project deadlines and address any risks that may impact customer operations or service delivery.
• Assist in the development and maintenance of Help Desk policies and procedures, including managing relevant documentation (FAQs, POC lists, etc.).
• Ensure timely delivery of break fixes and enhancements, meeting established schedules.
• Provide comprehensive technical support to end users, resolving a wide range of technical issues.
• Respond to support requests through phone, email, and other channels, ensuring a high level of responsiveness and adherence to service level agreements.
• Meet service level agreements by ensuring that all calls and emails are answered within the designated timeframes.
• Maintain service levels by ensuring that the Average Handling Time (AHT) for phone calls aligns with established targets.

• Tech-savvy. Basic understanding of SAP and/or databases (SQL) is a plus.
• Capable of building strong, professional relationships with customers—someone with a great personality who fosters trust, engagement, and long-term connections.
• Accommodate to changing priorities and manage expectations accordingly
• Must maintain confidentiality, demonstrate empathy and diplomacy in all interactions, anticipate diverse inquiries, and exercise sound judgment.
• Ability to speak and write clearly and accurately in English.
• Willingness to cooperate with others and work to the greater good;
• Strong ability to prioritize effectively, balancing customer interests and relationships while meeting deadlines with precision

• Candidate must possess excellent spoken and written English skills
• Must be tech-savvy with a natural curiosity to explore, troubleshoot, and independently resolve technical challenges.
• Able to support customers and end users remotely via phone or online chat.
• Skilled in handling challenging customer interactions with professionalism and composure.
• Must possess at least an intermediate skill level of MS, Word, Excel and PowerPoint.
• Knowledge of customer service principles and best practices; Active listening skills, effective communication, problem solving, accountability, etc
• Exhibits strong ownership and accountability, with the ability to work independently and meet goals with minimal supervision.

• Knowledge of or experience working with ticketing systems like Jira
• Experience in a SaaS B2B environment—ideally with enterprise accounts
• Basic understanding of SAP and/or databases (SQL)
• Utility Industry Experience would be a plus

Completed or in-progress undergraduate studies in Industrial Engineering, Business Administration, or equivalent experience.

• 1–3 years of experience in technical support, customer service, or customer success preferably in a SaaS B2B environment

• You’ll join a global family of awesome, passionate people that are working together to build a sustainable, scalable ecosystem committed to using logic to create a better experience.
• We want you to help us become better. You will be empowered to drive change and innovate.
• That we will invest in you. We will give you the opportunity to master your domain and drive excellence.

Customer Support Engineer

Tipalti is a fintech company focused on finance automation. We are looking for a talented Customer Support Engineer to provide world‑class service and technical support to our customers, ensuring satisfaction and success post‑sales.

• Provide world‑class service to our customers and ensure customer success post‑sales.
• Provide specialized support on both technical and product issues, and also manage customer escalations.
• Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
• Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
• Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.

• Proven experience of hands‑on technical support experience at a SaaS company, with a focus on delivering support through live chat and email.
• Proven experience providing real‑time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality.
• Strong communication skills, including written, verbal, and listening.
• Detail‑oriented and well‑organized.
• Always learning, has a growth mindset.
• Strong creative thinking and problem‑solving skills.
• Experience in working with ticketing systems such as Zendesk or any ticketing system, and Salesforce.
• Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus.
• Experience with payment systems and/or working at a Fintech company – an advantage.
• Proven ability to read, debug, and understand HTML code, API calls, etc. – an advantage.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as "SDS"). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically under‑represented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination. If you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to for assistance.

We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact

We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Overview

You will play a pivotal role in creating memorable moments for our players and ensuring the success of our sports communities.

• Daily Player Engagement: Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience.
• Enhance Game Experience: Continuously monitor and improve the overall player experience, focusing on match quality and app usability.
• Problem Solving: Investigate and identify potential issues, innovating solutions to address them promptly and effectively.
• Review Management: Analyze player ratings and take both reactive and proactive actions to enhance positive reviews and prevent negative ones.
• Customer Support Excellence: Deliver high-quality customer support to address any questions, concerns, or issues players may encounter before or after their games.
• Overall Player Satisfaction: Strive to create a joyful and hassle-free gaming experience, leaving players delighted with our service.

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Direct message the job poster from Zensar Technologies

Overview

Zensar is seeking a Customer Support Specialist in Bogota Colombia . This is a full-time position with excellent benefits and growth opportunities. Training will be provided, and the position requires on-site presence 3 days a week in Bogota.

Must Have:

• Advance English and Excellent Communication (Verbal and Written).

Required Skills and Qualifications:

• Bachelor's degree or equivalent.
• Minimum of 2-3 years of overall customer engagement experience, with at least 2 years in customer support or related field.
• Exceptional interpretation skills.
• Advanced proficiency in Microsoft Excel.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and manage multiple priorities.
• Highly organized with strong time management skills.
• Responsive and timely in delivering on commitments.
• Positive attitude and strong work ethic.
• Bold, assertive and possesses a sense of ownership.

Zensar encourages employees to seek higher education and training. However, this position requires you to be completely available during work hours.

Equal Employment Opportunity and Privacy

Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities and equal opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar. Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.

We value privacy. Our data practices are described in our privacy notice:

About The Role

Join a dynamic project supporting cutting‑edge AI‑driven technology in the financial services industry. As the Customer Support L2, you will oversee Customer Support Agents helping clients manage and optimize their retirement plans. You’ll be responsible for ensuring operational excellence, maintaining service quality, and training the team to deliver exceptional customer experiences.

We are seeking a highly motivated and experienced Customer Support L2, fluent in English. This role involves both hands‑on support and project oversight responsibilities. You will provide guidance to customer assistance agents via phone, email, and live chat — with a focus on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. The ideal candidate has prior experience leading in a contact center or customer service environment, with a strong focus on quality management and continuous improvement.

• Team Leadership
  
  • Provide project requirements and guidelines to Customer Support Agents, fostering a culture of accountability and high performance.
  • Monitor daily operations to ensure adherence to SLAs, quality standards, and productivity goals.
  • Conduct regular quality reviews and feedback sessions to support enhanced support services.
• Quality and Process Management
  
  • Review interactions (calls, emails, chats) to assess and improve quality and consistency of customer service.
  • Identify process inefficiencies and advise stakeholders to drive improvements.
  • Ensure accurate documentation and escalation of complex issues.
• Customer Support
  
  • Provide advanced‑level support and handle escalations from other Agents.
  • Deliver accurate and timely guidance to customers on retirement plan offerings (401k, IRA, Profit Sharing Plans).
  • Collaborate closely with client teams to resolve high‑priority or technical cases.
• Systems and Reporting
  
  • Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management.
  • Generate and analyze reports on team performance and customer satisfaction metrics.

Required:

• Proven experience in a lead role within a customer support or contact center environment.
• Strong background in customer service, ideally in technical support or financial services.
• Excellent leadership, communication, and interpersonal skills.
• Fluency in English with excellent verbal and written communication skills.
• Strong problem‑solving and organizational skills in a fast‑paced, remote environment.
• Familiarity with Zendesk, Aircall, or similar CRM/support platforms.
• High attention to detail and commitment to quality service delivery.
• Must pass a background check.

Preferred:

• Experience with retirement plans (401k, IRA, Profit Sharing Plans).

• 40–50 hours per week
• 8 am–8 pm US‑ET

• Type: Hourly
• Rate: $8–$11 per hour

Remote

Join to apply for the Customer Support Agent role at Invisible Expert Marketplace

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Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

We are looking for a customer-oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory.

• Provide prompt, accurate support via phone, email, and live chat, ensuring a positive experience for English-speaking customers.
• Assist with account activation, integration troubleshooting, and product-related inquiries.
• Deliver accurate guidance on client retirement plan offerings (401k, IRA, Profit Sharing Plans).
• Troubleshoot technical issues and escalate complex cases as needed.
• Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
• Collaborate with internal teams to escalate issues efficiently and improve customer service.

• High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
• Fluent in English, with strong verbal and written communication skills.
• Previous customer service experience, ideally within technical support or financial services.
• Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
• Proficiency in Zendesk and Aircall is preferred.
• Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
• High attention to detail and ability to work independently and as part of a remote team.
• Must pass a background check.

45-50 hours per week

9:00 AM – 6:00 PM US-East Time

Must be able to work US-East Coast/New York Time Zone

• Type: Hourly
• Rate: $5/hour

Employment type: Contract

Workplace type: Remote

Seniority level: Entry Level

Other job-related details are not included in this description.