Explora las oportunidades laborales en 8.129 Ofertas de Customer Support en Colombia
Customer Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
OpusClip
is the world's No.1 AI video agent, built for authenticity on social media.
We envision a world where everyone can authentically share their story through video, with no expertise needed. Within just 18 months of our launch, over 10 million creators and businesses have used OpusClip to enhance their social presence.
We have raised $50 million in total funding and are fortunate to have some of the most supportive investors, including SoftBank Vision Fund, DCM Ventures, Millennium New Horizons, Fellows Fund, AI Grant, Jason Lemkin (SaaStr), Samsung Next, GTMfund, Alumni Ventures, and many more.
Check out our latest coverage by Business Insider featuring our product and funding milestones, and our recognition as one of The Information's 50 Most Promising Startups in 2024.
Headquartered In Palo Alto, We Are a Team Of 100 Passionate And Experienced AI Enthusiasts And Video Experts, Driven By Our Core Values
- Be a Champion Team
- Prioritize Ruthlessly
- Ship fast, Quality Follows
- Obsess over customers
Be a part of this exciting journey with us
Role Overview
We are hiring
Customer Service Specialists based in Colombia
to deliver world-class support to our users. You will be the first point of contact for creators worldwide, helping them succeed with our product by resolving issues quickly, fairly, and empathetically.
This is a
Fully Remote Opportunity
Responsibilities
- Be the first point of contact for customer inquiries, via live chat and email.
- Resolve product issues with speed and empathy, ensuring high customer satisfaction (CSAT).
- Proactively acknowledge customers, escalate complex cases, and issue fair credit refunds when appropriate.
- Document customer feedback and pain points for our Product and Engineering teams.
- Maintain clear SOPs, playbooks and AI runbooks, Intercom macros, and Help Center articles to improve scalability and self-service.
- Contribute to continuous improvement of CX processes.
Qualifications
- Excellent English writing skills (B2+/C1). Comfort with fast-paced, global communication.
- 1–3 years experience in customer support or BPO. SaaS/software support experience and hospitality environments (airlines, hotels, resCompensationtaurants, etc.) are pluses.
- Strong empathy, clear communication, and ability to stay calm under pressure.
- Problem-solving skills to determine whether issues need escalation to Product/Engineering.
- Comfortable using support platforms such as Intercom, Zendesk, or Salesforce.
- Familiarity with Discord, social media, or video tools is a plus.
- Ability to work remotely with reliable internet.
Why Join Us?
- Work with a global Silicon Valley startup scaling rapidly worldwide.
- Be part of a customer-obsessed team that's redefining CX as a growth driver, not just a cost center.
- Clear career growth: learn skills in upsell, automation, and AI QA to future-proof your career.
- Competitive salary in the Colombian market: 2.6–3M COP monthly.
- Two consecutive days off every week, including Sunday, to rest and recharge.
- 100% remote — work from anywhere in Colombia.
EEO
OpusClip is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. OpusClip considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Opus Clip is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
Compensation Range: COP 2.6M - COP 3M
Customer Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
The Opportunity
This role provides skilled support for customers using Moodle-based Learning Management Systems (LMS) and integrated products. The position involves substantial technical work and communication with both clients and internal teams.
Key Responsibilities
Duties of this role will include but are not limited to the following:
- Take ownership, triage, and respond to tickets within agreed service levels.
- Provide support via the support portal and follow-up through web conferencing as needed.
- Review customer tickets for complete information, requesting additional details when necessary.
- Reproduce, troubleshoot, analyze, and resolve customer issues quickly and professionally.
- Offer functional support for company-maintained products and services.
- Collaborate with regional teams to resolve technical problems.
- Manage customer expectations through regular updates on ticket status.
- Contribute to knowledge management by creating and updating internal and external documentation.
- Participate in additional projects with manager approval.
- Maintain up-to-date product knowledge and learn new features as required.
- Maintain a schedule of 10AM-7PM EST.
Performance Objectives
Performance objectives are aligned with key responsibilities and organizational and team goals. Individual performance measures and behavioral standards will be discussed and reviewed periodically in one-on-one meetings with the Manager and during performance evaluations.
Decision-Making Authority
- Assess client needs, determine appropriate course of action, and provide skilled responses in a timely manner
- Prioritize workload in reflection of customer needs and expected performance levels
- Modify Priority, Status, and Assignment of tickets as needed, including escalations to other groups.
Skills and Qualifications
- Relevant tertiary education/qualifications such as a B.Sc. in Computer Science or equivalent commercial experience.
- General understanding of the function and purpose of Learning Management Systems (preferably Moodle).
- A general understanding of computer networks.
- Interpersonal and customer service skills to ensure positive interactions with customers.
- Multitasking and organizational skills to work on multiple issues at one time
- Ability to work Independently with minimal supervision as well as collaboratively with representatives and coworkers in other departments.
- Analytical and problem-solving skills to diagnose problems and recommend effective solutions.
- Active listening and communication skills to handle customers who may be upset.
- Strong written and verbal communication skills.
- Fluent written and spoken English.
- Fluent written and spoken Spanish.
- Fluent written and spoken Portuguese.
- Prior experience working in education technology is preferred.
- Technical proficiency with CSS , HTML, jQuery, Javascript, and SQL preferred.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Customer Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
It's a new day with a new opportunity at 8am
About the role:
8am is looking for a professional and highly motivated problem solver to join our Customer Support Team. As a Customer Support Specialist, Payments, you will be responsible for ensuring every 8am customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, self-starting, detail oriented and skilled at solving problems and explaining complex issues.
About us:
At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.
Founded in 2005, 8am (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well
What you'll do:
- Answer inbound customer support calls and provide necessary product troubleshooting and support
- Timely response to incoming customer support inquiries via email, phone, and support ticketing system
- Ensure customers receive consistent and reliable service and support during every interaction
- Stay informed and knowledgeable regarding new product releases
- Document found issues and steps to reproduce
- Investigate issues reported by customers
- Educate our customers on how to use 8am/LawPay/CPACharge products
- Other duties as assigned
About you:
- Bachelor's degree
- 2+ years experience in a customer support role
- Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and strong speakers.
- Maintain a high level of professionalism, integrity, and ethics
- Excellent time management and people skills
- Works well in a team setting
- Must be able to react positively to difficult situations
- Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
- Must be able to answer inbound support calls daily
- Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
Diversity, equity & inclusion at 8am
At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Why 8am
At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast ; Outshine Ordinary , and We Find a Way . These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.
Here's how we support our 8Team:
- Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
- Staff Referral Bonus – Rewards for referring great candidates to the 8Team
- Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
- Flexible Time Off (FTO) – Up to 15 paid days off per year
- Parental Leave – Maternity and paternity leave in line with Colombian law
- Company Holidays – Paid time off for all official Colombian public holidays
Security advisory
Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
Customer Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un botón. Es posible que algún día las ciudades sean lugares donde nadie necesite un coche privado, pero aún nos queda un largo camino por recorrer… ¿nos acompañas?
- Tu misión será:
Hacer seguimiento a indicadores de satisfacción (CSAT, NPS) y proponer acciones de mejora.
- Analizar casuísticas de contacto e implementar estrategias para reducir contactos repetitivos.
- Liderar proyectos con impacto positivo en la experiencia del cliente.
- Generar reportes sobre el comportamiento de canales de atención (tickets, chat, llamadas, presencial).
- Escalar oportunamente casos a áreas como tech, operaciones o legal.
- Mantener actualizados los procesos locales y globales según cambios en sistema o productos.
- Participar activamente en iniciativas de seguridad, salud en el trabajo y seguridad vial.
# Requisitos:
- Profesional en Administración de Empresas, Ingeniería Industrial o carreras afines.
- Experiencia mínima de 3 años en servicio al cliente y análisis de datos.
- Conocimiento en herramientas como Tableau, macros de Excel y software de logística.
- Experiencia en Proyectos
- Pasión por mejorar procesos y experiencia del usuario.¿Qué te ofrecemos?
Somos una empresa llena de gente feliz y motivada… y no queremos que eso cambie Aquí te mostramos algunas razones por las que te encantará formar parte de la familia Cabify.
- Contrato indefinido con salario competitivo.
- Recharge day: el tercer viernes de mes free para disfrutar de lo que quieras.
- Horario flexible y modelo híbrido de trabajo.
- Eventos divertidos con todo el equipo.
- Todo el equipamiento que necesites (tú solo tienes que poner tu talento).
- Y lo último, pero no menos importante. café gratis
Híbrido y flexible, a tu medida
Disfruta de la flexibilidad de nuestro modelo híbrido: trabaja 2 días desde casa y 3 en la oficina, con la posibilidad de teletrabajar 6 semanas al año. Queremos que encuentres el equilibrio perfecto entre la comodidad del hogar y la dinámica del trabajo presencial.
Desarrollo contínuoTienes a tu disposición programas y herramientas especiales para una formación personalizada que te permitirán desarrollarte y estar en aprendizaje contínuo.
Beneficios que marcan la diferenciaDisfruta de crédito en la app para movilizarte a donde quieras y aprovecha los 10 viernes libres que tenemos al año para recargar energías.
Customer Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
En Q10 buscamos a alguien apasionado por la atención al cliente y la tecnología. Queremos que seas el puente que garantice una experiencia de usuario excepcional, brindando soporte proactivo, resolviendo inquietudes y ayudando a nuestros clientes a sacar el máximo provecho de nuestra plataforma.
Condiciones y beneficios
- Tipo de contrato: indefinido
- Modalidad de trabajo: 100% presencial – Medellín (Barrio El Velódromo)
- Horario laboral: de lunes a viernes, 8:00 a.m. a 5:00 p.m.
- Negociables hasta $ según experiencia)
- Almuerzo subsidiado por la empresa
- Tiquetera de beneficios.
Lo que harás:
- Ser el primer punto de contacto para clientes que requieran soporte técnico o funcional de la plataforma Q10.
- Brindar soluciones personalizadas, ágiles y efectivas, garantizando que el cliente tenga una experiencia positiva.
- Documentar casos, incidencias y soluciones en el sistema de soporte.
- Asistir a los clientes en la configuración y uso eficiente de la plataforma.
- Colaborar con los equipos internos de Q10 especialmente el equipo de Customer Success para garantizar que la experiencia del cliente sea satisfactoria.
- Apoyar en procesos de migración o actualización de datos.
Requisitos:
- Estar radicado en Medellín.
- Disponibilidad para trabajar 100% presencial, de lunes a viernes de 8:00 a.m. a 5:00 p.m.
- Mínimo 1 año de experiencia en atención a clientes o labores afines.
- Formación: Tecnólogo, estudiante o profesional en Administración de Empresas, Sistemas, Bases de Datos, Atención al cliente, o áreas afines.
- Habilidades en comunicación clara, trabajo en equipo y orientación a la calidad
Si te apasiona resolver problemas, crear experiencias memorables y crecer en un entorno dinámico, esta es tu oportunidad para brillar en Q10
Tipo de puesto: Tiempo completo, Indefinido
Customer Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
Customer Support Specialist
Location: Bogotá, Colombia (On-site 2 days/week to the office)
Schedule: 10:30 am – 7:30 pm Colombia Time (40 hrs/week, possible weekends/holidays with compensatory off)
Pay Rate: $10 USD/hour
Key Responsibilities:
- Provide technical assistance and troubleshooting for tools and business processes
- Diagnose and resolve software/data issues quickly and effectively
- Deliver outstanding customer service to clients and internal stakeholders
Mandatory Skills:
- Excellent English communication (verbal & written)
- Strong presentation and interpersonal skills
- Experience with incident management tools (e.g., ServiceNow)
- SQL knowledge
- Proven problem-solving abilities
Good to Have:
- Familiarity with ERP systems (Oracle, SAP)
- Awareness of B2B partner communication processes
- Understanding of supply chain and/or logistics
Apply now
Customer Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
Greetings,
My name is
Rahul Kohli and I'm a Senior Recruiter at InfiCare technologies
, our records show that you are an experienced IT professional with
Customer Support Specialist
this experience is relevant to one of my current openings. The opening requires
Customer Support Specialist
to the above skills. It is
Bogota, Colombia (Hybrid).
Title: Customer Support Specialist
Location:
Bogota, Colombia (Hybrid)
Type: Contract (1099)
Example scenarios are
- Customer orders are stuck
- Ordering application is not working
- Invoice value is not correct
- Order is on hold due to less inventory
General Requirement
- Customer Support Specialist – 4 - 6 years' experience
- Need to work from Zensar Bogota Office - 2 Days a week
- Work time : 10:30 am till 7:30 pm Bogota time(can be changed later)
- Resources can be asked to work on weekends or Colombia holidays . They will be given compensatory off for that
Job description:
- Excellent English skills – both verbal and written
- Outstanding communication and presentation skills
- Support Specialist providing technical assistance and troubleshooting for tools and business processes
- Excellent problem-solving skills and ability to quickly diagnose and resolve software , process and data issues
- Proven ability to deliver exceptional customer service and communicate effectively with clients and internal stakeholders
- Basic SQL understanding
- Used any incident management tool like Service Now for providing support
Good to have skills:
- Awareness of any ERP like Oracle or SAP
- Awareness of partner B2B communication processes
- Supported global customers
- Understanding for supply chain and/or logistics
Rahul Kohli
InfiCare
Staffing
| 22375 Broderick Drive #225 Dulles, VA 20166
Direct: Ext 9008 |
|
|
Staffing services since 2001 | NMSDC MBE Certified | The Joint Commission Certified
Manager Contact Info: Akash Goswami |
|
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Acerca de lo último Customer support Empleos en Colombia !
Customer Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
Customer Support Specialist
Type: In-Office Role (Monday through Friday)
Location: Medellín, Colombia
Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs.
About Upshop:
Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 150+ retail chain accounts trust our software in over 30k+ stores, 9 countries, and 3 continents.
Overview of the role:
The Customer Support Specialist (CSS) is a proactive and driven professional dedicated to delivering exceptional customer service. With a strong sense of emotional intelligence, self-awareness, and a commitment to continuous learning, the CSS plays a vital role in supporting end users. They provide technical support by fielding calls and responding to requests through the ticketing system, ensuring that users receive timely solutions to software issues. Working with minimal supervision, the CSS is also a key contributor to the knowledge base and acts as a subject matter expert (SME) for client inquiries.
Key Responsibilities:
- Software Support: Provide analytical, technical, and administrative support for software planning, installation, and troubleshooting, ensuring software applications are effectively utilized by end users.
- Installation & Maintenance: Support the installation, ongoing maintenance, and troubleshooting of proprietary software systems to ensure user satisfaction.
- User Assistance: Act as the primary point of contact for end users experiencing application software issues. Respond to inquiries through calls, tickets, or emails to provide timely resolutions.
- Issue Resolution: Schedule dedicated time to resolve user issues in a timely manner, demonstrating problem-solving and technical expertise.
- Ticket Management: Maintain detailed and accurate records of all support cases within the ticketing system, ensuring that all issues are tracked and resolved efficiently.
- Documentation: Draft and update knowledge base articles for common fixes and continuously research new features or functionality to expand the knowledge base.
- Subject Matter Expertise: Serve as the SME for client questions and software support inquiries, ensuring that clients receive accurate and relevant assistance.
- Escalation Management: Document and collect relevant logs, data, and workflows to assist Level 2 teams with escalated issues. Manage escalations from Level 1 to Level 2 for more complex concerns.
- On-Call Support: Participate in a rotating on-call schedule, providing after-hours support to ensure continuous assistance for end users.
- Communication & Multi-tasking: Demonstrate strong verbal and written communication skills, effectively collaborating with end users and team members. Prioritize tasks and manage multiple tickets simultaneously.
- Continuous Learning: Continuously develop and enhance knowledge in software systems, hardware, network connectivity, and peripheral support to stay current with technology trends and improve service quality.
- Additional Duties: Perform all other duties or special projects as assigned by the Customer Support Manager or leadership team.
Required Qualifications
- Proven experience in customer or technical support (software/IT preferred).
- Strong analytical, problem-solving, and troubleshooting skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Excellent verbal and written communication skills with a customer-first mentality and empathy in responses.
- Works independently and collaborates effectively in a team.
- Technical proficiency with software systems, hardware, and network connectivity.
- Hands-on experience with Zendesk (Support/Talk/Guide).
- APIs & integrations: hands-on with REST APIs, webhooks, and basic payload mapping/testing (e.g., Postman).
- Database concepts: practical SQL (SELECT/JOIN/GROUP BY), relational modeling basics, data integrity, and troubleshooting data discrepancies.
Preferred Qualifications
- Zendesk administration expertise: roles/permissions, SLAs, triggers/automations, views/macros, Talk/IVR routing & schedules.
- Experience with Jira or other customer service/work management platforms.
- Familiarity with IT support concepts and troubleshooting frameworks.
- Exposure to enterprise SaaS environments.
- Self-driven, continuous learner with a calm approach under pressure/escalations.
- Bonus: experience connecting Zendesk to BI tools (Domo/Looker/Tableau/Power BI) or data pipelines.
Some of the benefits include:
Competitive salary
Private medical insurance
Growth Opportunities
Collaborative work culture
This is an Excellent Opportunity
If you meet the requirements, please complete the application form. If your experience and skills align with the role, we will contact you to schedule an interview. Don't miss the chance to collaborate with Upshop, the market leader in Total Store Operations solutions for the Grocery and C-Store markets.
** Only resumes in English will be considered for this position **
Customer Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
Job Overview:
We are looking for a skilled Customer Support Specialist with a strong background in real estate to manage customer interactions, troubleshoot technical issues, and support clients in maximizing the use of our SaaS platform. This role requires proactive learning and technical setup in a testing environment, occasional quality assurance tasks, and escalating complex issues to the designated lead.
Responsibilities:
- Handle inbound/outbound calls, including escalations and troubleshooting
- Manage dashboard setup in a test environment, providing feedback to the development team
- Conduct quality assurance tasks during downtime for continuous product improvement
- Follow escalation protocols, alerting the designated manager for critical issues
- Complete training: 40 hours over two weeks, including video sessions, mentoring, and role-playing exercises
Qualifications:
- Real estate background with strong communication skills
- Experience with technical troubleshooting in a SaaS environment
Ideal Candidate:
We are specifically looking for candidates located in either the Philippines or Colombia who are currently working at (or has had 12 mos+ experience) the following companies:
- Lone Wolf
- Zillow
Customer Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
We need a customer support specialist who resolves functional issues . Customer requests will come through any ticket management system like Service Now.
Role:
Customer Support Specialist
Location:
Bogota, Columbia
Example scenarios are
- Customer orders are stuck
- Ordering application is not working
- Invoice value is not correct
- Order is on hold due to less inventory
- Advance English language communication skills.
- This position needs to be fulfilled immediately.
General Requirement
- Customer Support Specialist – 4 - 6 years' experience
- Need to work from Client Office Bogota, Columbia- 2 Days a week
- Work time : 10:30 am till 7:30 pm Bogota time(can be changed later)
- Resources can be asked to work on weekends or Colombia holidays . They will be given compensatory off for that
Mandatory skill:
- Excellent English skills – both verbal and written
- Outstanding communication and presentation skills
- Support Specialist providing technical assistance and troubleshooting for tools and business processes
- Excellent problem-solving skills and ability to quickly diagnose and resolve software , process and data issues
- Proven ability to deliver exceptional customer service and communicate effectively with clients and internal stakeholders
- Basic SQL understanding
- Used any incident management tool like Service Now for providing support
Good to have skills:
- Awareness of any ERP like Oracle or SAP
- Awareness of partner B2B communication processes
- Supported global customers
- Understanding for supply chain and/or logistics