1.066 Ofertas de Supervisor en Colombia

Overview

Leading the Charge in Live Casino Operations as a Control Room Shift Supervisor with Unmatched Precision. ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

• We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

• Maintaining the relationship with internal and external clients (staff, operators, player)
• Respecting and maintaining the game standards imposed by the company
• Active contribution to the company’s development
• Collaboration and cooperation Operational activities
• Offers support to the players when is the case or if they ask for guidance
• Assures that the staff interacts with the players and offers them an attractive and entertaining game environment
• Coordinates the staff under his/her supervision: Ensures an optimal number of employees on shift
• Monitors the assignment at the tables, rotations and breaks
• Periodically staff assessments
• Ensures that all the company’s procedures and standards are respected by the employees
• Offers a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offers periodical feedback, both negative and positive, in a polite and constructive manner

• Industry Experience: At least 1 year of experience in the Casino LIVE/Online industry.
• Knowledge Proficiency: Understanding of games and procedures.
• Communication Skills: Advanced written and verbal communication skills in English.
• Technical Skills: Proficiency in PC operations and Microsoft Office.
• Management Experience: Experience in a supervisory or management role is advantageous.

• Technical Background: Familiarity with live casino technology or control room systems.
• Higher Education: A higher degree or advanced education related to management, operations, or a relevant field.

• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
• Competitive salary.
• International work environment.
• Opportunities for advancement to higher positions in online casino.

As soon as our operation goes live:

• Home & Emergency Medical Assistance Plan
• Free daily lunch
• Gym

Leading the Charge in Live Casino Operations as a Control Room Shift Supervisor with Unmatched Precision

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

• We're more than a company—we're a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don't just build products—we build opportunities, invest in our people, and foster growth at every level.

Main Responsibilities:

• Maintaining the relationship with internal and external clients (staff, operators, player)
• Respecting and maintaining the game standards imposed by the company
• Active contribution to the company's development
• Collaboration and cooperation Operational activities
• Offers support to the players when is the case or if they ask for guidance
• Assures that the staff interacts with the players and offers them an attractive and entertaining game environment
• Coordinates the staff under his/her supervision: Ensures an optimal number of employees on shift
• Monitors the assignment at the tables, rotations and breaks
• Periodically staff assessments.
• Ensures that all the company's procedures and standards are respected by the employees
• Offers a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offers periodical feedback, both negative and positive, in a polite and constructive manner

Candidate Requirements:

• Industry Experience: At least 1 year of experience in the Casino LIVE/Online industry.
• Knowledge Proficiency: Understanding of games and procedures.
• Communication Skills: Advanced written and verbal communication skills in English and Portuguese.
• Technical Skills: Proficiency in PC operations and Microsoft Office.
• Management Experience: Experience in a supervisory or management role is advantageous.

Nice To Have

• Technical Background: Familiarity with live casino technology or control room systems.
• Higher Education: A higher degree or advanced education related to management, operations, or a relevant field.

What we offer in exchange:

• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
• Competitive salary.
• International work environment.
• Opportunities for advancement to higher positions in online casino.

As soon as our operation goes live:

• Home & Emergency Medical Assistance Plan
• Free daily lunch
• Gym

Leading the Charge in Live Casino Operations as a Control Room Shift Supervisor with Unmatched Precision

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

• We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world‑class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

• Maintaining the relationship with internal and external clients (staff, operators, player)
• Respecting and maintaining the game standards imposed by the company
• Active contribution to the company’s development
• Collaboration and cooperation Operational activities
• Offers support to the players when is the case or if they ask for guidance
• Assures that the staff interacts with the players and offers them an attractive and entertaining game environment
• Coordinates the staff under his/her supervision: Ensures an optimal number of employees on shift
• Monitors the assignment at the tables, rotations and breaks
• Periodically staff assessments.
• Ensures that all the company’s procedures and standards are respected by the employees
• Offers a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offers periodical feedback, both negative and positive, in a polite and constructive manner

• Industry Experience: At least 1 year of experience in the Casino LIVE/Online industry.
• Knowledge Proficiency: Understanding of games and procedures.
• Communication Skills: Advanced written and verbal communication skills in English and Portuguese.
• Technical Skills: Proficiency in PC operations and Microsoft Office.
• Management Experience: Experience in a supervisory or management role is advantageous.

• Technical Background: Familiarity with live casino technology or control room systems.
• Higher Education: A higher degree or advanced education related to management, operations, or a relevant field.

• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
• Competitive salary.
• International work environment.
• Opportunities for advancement to higher positions in online casino.

• Home & Emergency Medical Assistance Plan
• Free daily lunch
• Gym

Job Description

An Operations Supervisor oversees all activity of a specific department or area in a company. They observe and analyze overall efficacy of the department and ensure things are moving smoothly.

Skills and Qualifications

• Team leadership experience.

• Client facing and onboarding background preferred.

• Project Management preferred.

• Interpersonal communication and problem-solving skills.

• Bachelors or Technical degree required.

• C1 English level.

• Excellent verbal and written communication skills in both Spanish and English.

• Located in Medellín.

Job Responsibilities

• Leading and supervising a group of employees.

• Evaluating the employees' performance and deliver feedback, positive or critical, to improve the operations flow.

• Report on department's metrics to the CEO and other leaders.

• Provide advanced customer support when needed.

• Meet with the different teams in order to stay updated on all the operations.

OCR Shift Supervisor - Paid relocation to Colombia
Leading the Charge in Live Casino Operations as a Control Room Shift Supervisor with Unmatched Precision

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

• We're more than a company—we're a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don't just build products—we build opportunities, invest in our people, and foster growth at every level.

Main Responsibilities:

• Maintaining the relationship with internal and external clients (staff, operators, player)
• Respecting and maintaining the game standards imposed by the company
• Active contribution to the company's development
• Collaboration and cooperation Operational activities
• Offers support to the players when is the case or if they ask for guidance
• Assures that the staff interacts with the players and offers them an attractive and entertaining game environment
• Coordinates the staff under his/her supervision: Ensures an optimal number of employees on shift
• Monitors the assignment at the tables, rotations and breaks
• Periodically staff assesments
• Ensures that all the company's procedures and standards are respected by the employees
• Offers a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offers periodical feedback, both negative and positive, in a polite and constructive manner

Candidate Requirements:

• Industry Experience: At least 1 year of experience in the Casino LIVE/Online industry.
• Knowledge Proficiency: Understanding of games and procedures.
• Communication Skills: Advanced written and verbal communication skills in English.
• Technical Skills: Proficiency in PC operations and Microsoft Office.
• Management Experience: Experience in a supervisory or management role is advantageous.

Nice To Have

• Technical Background: Familiarity with live casino technology or control room systems.
• Higher Education: A higher degree or advanced education related to management, operations, or a relevant field.

What we offer in exchange:

• Relocation Support - Accommodation near the office in an apartment, utility bills covered & flight expenses to/from Bogotá
• Shift allowances paid extra according to the law
• Paid initial training with workshops & development classes
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
• An exceptional studio space in a landmark building in Bogotá

As soon as our operation goes live:

• Home & Emergency Medical Assistance Plan
• Free daily lunch
• Gym

Buscamos Jefe de Operaciones BPO Bilingüe

• Presencial – Sabaneta, Antioquia
• Contrato indefinido + Prestaciones de ley
• Salario:
  $
  Comisiones hasta del 20%
  por cumplimiento
• Horario:
  Turnos rotativos (Lunes a Domingo)
• Inglés B2-C1 obligatorio

Tu reto:

Liderar, supervisar y optimizar la operación para garantizar el cumplimiento de objetivos, apoyando al gerente en la gestión con el cliente y brindando soporte a coordinadores, calidad y formación.

Perfil:

• Experiencia en liderazgo operativo BPO en servicios comerciales.
• Alta capacidad analítica y orientación a resultados
• Excelentes habilidades de comunicación
• Inglés intermedio-alto a avanzado (
  B2 - C1
  )

¿Qué te ofrecemos?

• Estabilidad laboral con contrato indefinido
• Comisiones atractivas por desempeño
• Proyección profesional en un entorno retador y dinámico

¿Te interesa o conoces a alguien ideal para este reto? Postúlate o comparte esta oportunidad

Vacante: Recruiting Supervisor

Ubicación:
Medellín, Barranquilla, Armenia o Bucaramanga

Tipo de contrato:
Término indefinido

Objetivo del rol:

Estamos en búsqueda de un/a
Recruiting Supervisor
para liderar un equipo de reclutadores, diseñando e implementando estrategias efectivas de atracción y selección de talento. Este rol combina liderazgo, visión estratégica y ejecución operativa para garantizar el cumplimiento de metas de contratación y una experiencia excepcional para candidatos y clientes internos.

Responsabilidades principales:

• Liderar, guiar y motivar al equipo de reclutamiento, promoviendo un entorno colaborativo y de alto rendimiento.
• Brindar asesoría en mejores prácticas de sourcing, entrevistas y gestión de candidatos.
• Actuar como experto/a en estrategias de adquisición de talento, utilizando métodos como búsqueda directa, redes sociales, tecnología AI y más.
• Colaborar con hiring managers para entender necesidades de contratación y definir estrategias efectivas.
• Supervisar el ciclo completo de reclutamiento: entrevistas, retroalimentación, ofertas y negociaciones.
• Asegurar la actualización del ATS y mantener un pipeline activo de candidatos.
• Coordinar con el equipo de HR para garantizar un proceso de onboarding fluido.
• Analizar métricas de reclutamiento para tomar decisiones basadas en datos.
• Liderar reuniones de intake y revisar submittals antes de enviarlos a clientes o managers.
• Otras funciones relacionadas con el área.

Perfil buscado:

Conocimientos y habilidades:

• Dominio del ciclo completo de reclutamiento y métricas de desempeño.
• Excelentes habilidades de comunicación, liderazgo y trabajo en equipo.
• Capacidad para gestionar múltiples prioridades en entornos dinámicos.
• Manejo de sistemas ATS y herramientas de reclutamiento.
• Buen juicio, enfoque en resultados y actitud proactiva.
• Profesionalismo, integridad y enfoque en el cliente.
• Manejo de Microsoft Office.

Formación y experiencia:

• Título universitario en Recursos Humanos, Administración de Empresas o áreas afines.
• Mínimo 3 años de experiencia en reclutamiento full-cycle.
• Al menos 1 año liderando equipos o en roles de supervisión.
• Experiencia en entornos PEO o multi-sitio es un plus.

As our Remote Operations Supervisor, you will:

• Oversee daily operations and ensure tasks are completed efficiently and on time.
• Manage, coach, and support a small team to maintain high performance.
• Implement and enforce company processes and standard operating procedures (SOPs).
• Coordinate schedules, workflows, and resources for maximum efficiency.
• Track key performance metrics and prepare reports for leadership.
• Collaborate across international teams using remote communication tools.
• Troubleshoot operational issues and proactively suggest improvements.

Qualifications

• 3+ years of experience in operations, administration, or team supervision.
• Proven experience managing and motivating a team.
• Strong organizational, multitasking, and problem-solving skills.
• Proficiency with tools like Excel/Google Sheets, project management software, or ERP systems.
• Excellent communication skills in Spanish; English fluency is a must.
• Comfortable working independently and managing time in a remote environment.

What We Offer

• Competitive salary: 5,000,000+ COP per month, depending on experience.
• Fully remote work with flexible hours.
• Opportunity to grow within an international company.
• Supportive and collaborative remote team culture.

How to Apply:

Please submit your CV/resume along with a 2-5 minutes video about yourself, experience, and why you would be good at this role.

Job Type: Full-time

Job ID: R45605

Supervisor Operations

Primary Location: Bogota Colombia

C.H. Robinson is looking for a talented and driven Operations Supervisor to join our team in Bogotá, Colombia.

This leadership role is ideal for professionals with a strong background in operations, team management, and customer service, who thrive in fast-paced environments and are passionate about driving results. As an Operations Supervisor, you'll play a key role in optimizing workflows, mentoring team members, and ensuring service excellence across our global forwarding operations. If you're ready to take the next step in your career with a global leader in logistics, we'd love to hear from you

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

POSITION SUMMARY

The Supervisor Operations leads a team of local and/or virtual operations employees responsible for ensuring effectiveness and efficiency throughout the entire process. The Supervisor Operations is responsible for daily workflow management, coaching, performance management, team development, mentoring and problem resolution. This role participates in building and implementing changes that create efficiencies, improve productivity, deliver quality, and achieve desired cost to serve. The focus of the position is to develop people, monitor performance, and support the day-to-day needs of our partners through superior operations.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Leadership and Talent Management:

• Outline and communicate employee role accountabilities and expectations and prioritize and delegate work. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved

• Conduct regular check-ins and annual performance management routines. Support the team's personal and professional development; understand individual needs and create opportunities for experiences that support development needs

• Clearly communicate operations objectives and team/individual performance metrics. Ensure daily/weekly standups are executed. Keep employees well-informed of operational activities, initiatives and results and the impact internal and external partners and C.H. Robinson

• Work with next-level manager and work force analysts to define staffing levels and work schedules. Monitor work hours to manage personnel and overtime costs

• Work closely with next-level leaders to drive effective change management and employee adoption of new tools, technology, processes and/or expectations

• Participate in recruitment , selection , promotion, and alignment of qualified and diverse talent

• Support the annual merit and equity programs for assigned teams to align compensation with performance results

• Encourage employee feedback through formal and informal channels. Work with next level manager to acknowledge and act on feedback to drive a trusting culture of open two-way communication, inclusivity, and continuous improvement

Business and Execution Management/Operations :

• Optimize daily workflow to achieve quality and efficiency goals. Continuously monitor work and assess operational processes to identify opportunities for improvement

• Act as an escalation point for exceptions and problem resolution

• Communicate and ensure employee understanding of and compliance to policies, procedures, and SOP's (internal operational and customer)

• Ensure team's understanding of available tools and systems to improve work processes and automation. Work with next-level leaders, operations leaders, and internal stakeholders to ensure effectiveness and/or efficiency of systems. Present suggestions for improvements to drive better performance .

• Build and maintain effective relationships with internal stakeholders. As necessary, review service level metrics and keep internal partners apprised of operations results, initiatives, or changes. Remain current on business needs and changes and external partner expectations. Partner on problem resolution and work together on continuous improvement. Ensure operations team members are well-informed of business expectations and well-positioned to deliver

• Build, maintain and leverage internal relationships with operations peers that reinforces a culture of one team and enables the execution of high-quality service, ethical issue resolution, and process or service improvements. Share observations, feedback, and ideas to operations leadership

• Perform operational task work and/or fill in for peer group when needed

• Adhere to a high level of operational excellence with respect to timeliness and audit KPI's

• Prepare operational performance reports to provide insights to employees and next level leadership related to production, expense and quality of service. Take action to improve results where needed

Talent Management:

• Guides the team in identifying upstream KPIs to adopt a more proactive, forward-looking approach to performance management

• Responsible for the annual workforce planning process, including forecasting resource needs, and partners with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent

• Manages annual merit and equity programs for assigned teams to align compensation with performance results

• Builds a deep understanding of the skills and abilities of team .

• Commits to teams long-term personal and professional growth and takes accountability for seeing them grow and advance

• Encourages employee feedback through formal and informal channels. Acknowledges and acts on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement

• Manages and drives budget requirements by ensuring business goals are met with greatest efficiency

• Other duties or responsibilities as assigned according to the team and/or country specific requirements.

QUALIFICATIONS

Required:

• High School Diploma or GED

• Minimum 1 year of leading and managing teams

• Bachelor's degree from an accredited college or university

• Site Specific: Minimum 3 years Global Forwarding operations experience

• Fluent in Spanish and English (written and verbal)

Preferred:

• Proven leadership experience in a supervisory role

• Strong background in customer service

• Demonstrated success collaborating on cross-functional projects and initiatives

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Skilled in building, managing, and nurturing team-oriented environments

• Promotes a collaborative, adaptable communication and teamwork style

• Excellent written and verbal communication skills, with the ability to engage both internal and external stakeholders

• Strong understanding of performance and financial metrics

• Effective decision-maker with proven problem-solving and conflict resolution abilities; adept at prioritizing daily responsibilities

• Embraces change and consistently applies a continuous improvement mindset

• Values a diverse and inclusive work environment

Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

• Private Medical Insurance
• Life Insurance
• Funeral Insurance
• Paid Time Off to Volunteer in Your Community

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.