262 Ofertas de Help Desk en Colombia

Join to apply for the Help Desk Technician role at UniFirst Corporation

Join to apply for the Help Desk Technician role at UniFirst Corporation

Direct message the job poster from UniFirst Corporation

Description

The Information Technology department is seeking a professional IT Service Desk Technician for level 1 support, to join our IT Service Desk team. The Level 1 IT Service Desk Technician is the first point of contact for end-users encountering IT-related issues and inquiries. This role involves providing timely technical support, troubleshooting common hardware and software problems, and escalating more complex issues to Level 2 technicians or other IT teams when necessary. The Level 1 Technician will provide first-level troubleshooting support for a variety of computing issues, assists in maintaining documentation, and ensure excellent customer service standards are met.

Principal Accountabilities:

• Provide initial technical support and assistance to end-users via phone, email, MS teams, or a ticketing system.
• Act as first point of contact for all IT issues, quickly responding to Team Partner requests for IT service within SLA guidelines.
• Identify, diagnose, and resolve basic hardware and software issues, including password resets, software installations, and printer configurations.
• Log all Service Desk interactions accurately and promptly into the ticketing system, ensuring proper categorization, prioritization, and resolution.
• Follow standard operating procedures and troubleshooting guides to resolve common IT problems independently.
• Escalate unresolved issues to Level 2 technicians or other IT teams, providing detailed information and documentation for further investigation and resolution.
• Assist in maintaining and updating documentation, knowledge base articles, and standard operating procedures for IT support processes and procedures.
• Provide excellent customer service and communication, keeping end-users informed of the status of their requests and ensuring satisfaction with the resolution provided.
• Adhere to IT policies, procedures, and security standards.

Requirements :

• High school diploma required.
• Associate degree in a technical discipline (Computer Science, MIS, Engineering, IT, etc.) or 1+ years in an IT related field
• 1+ years in a Call Center/Service Desk enterprise environment
• Strong customer service focus, organizational skills, and ability to multi-task with excellent time management skills required.
• Basic understanding of computer hardware, operating systems (Windows 10/11), and common business applications (Office 365, Active Directory, SSO, etc.)
• Hands on experience working with an ITSM/ticketing system (ServiceNow, Cherwell, Remedy, etc.)
• Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical end-users.
• Ability to take initiative, assume responsibility and follow up in a timely manner.
• Ability to maintain composure and re-prioritize work in a fast-paced environment.
• 1+ Years working in a business environment as part of a team.
• Ability to travel up to 10%.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Technology, Information and Media

Referrals increase your chances of interviewing at UniFirst Corporation by 2x

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Join KEYRUS and help us shape the future!

At Keyrus, we're passionate about innovation and technology. We’re a French company with over 28 years of experience, present in 26 countries and with more than 3,500 consultants around the globe. In Colombia, we’ve been leading digital experience and data intelligence solutions for 8 years, helping organizations evolve in the digital era.

Do you thrive in dynamic and challenging environments?

If you’re passionate about technology and looking for a place where you can grow professionally, Keyrus is the right place for you! Every day brings new challenges and opportunities to learn, evolve, and make a real impact.

We’re looking for a Help Desk Technician to join ourTeamwork . As a Help Desk Technician at Keyrus, you’ll support end-users from two US-based clients, ensuring a smooth, professional experience through timely and high-quality technical assistance. You’ll collaborate with both remote and on-site consultants to uphold excellence in service and ticket resolution.

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming support requests via the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.
• Collaborate with on-site consultants to resolve local IT incidents.
• Deliver user-focused support with clear and professional communication.

We’d love to meet you if you have:

• 3+ years of experience in Help Desk or IT support, preferably in remote or multi-client environments
• Excellent communication skills in English (both spoken and written)
• Strong troubleshooting skills and a customer service mindset
• Ability to work in fast-paced environments and manage multiple priorities
• Familiarity with macOS (highly desirable)

• Standard hours: Monday to Friday, 7:00 AM to 4:00 PM (EST)
• Occasional coverage on holidays (rotation basis with the team)

• A 100% remote position with a stable and structured work schedule
• A multicultural team and exposure to US-based client environments
• Opportunities to grow and evolve toward system and network administration responsibilities
• A professional and collaborative culture that values initiative and learning

If you’d like to learn more about us, visit:

At Keyrus, we believe in diversity. That’s why we evaluate only the technical and behavioral aspects of our candidates. We encourage everyone to apply—regardless of gender, age, ethnicity, religion, identity, or condition. Discrimination has no place in our team.

We hope to see you in the process!

China Three Gorges Latam , world leading renewable energy company, is seeking a Help Desk Specialist to join the Colombia team. Help Desk Specialist is responsible for providing timely and efficient technical support to all internal users. This role ensures the proper functioning of IT equipment and systems, resolves day-to-day incidents, and supports the implementation of IT policies and tools in coordination with the IT and Administration teams.

Specific Duties

User Support & Issue Resolution

• Respond to help desk tickets, emails, and direct user requests in a timely and professional manner.
• Diagnose and resolve hardware and software issues for laptops, desktops, printers, and peripheral devices.
• Escalate complex incidents to the IT Specialist or external providers when needed.
• Provide in-person and remote support to employees.

Onboarding & Offboarding

• Set up IT equipment and user accounts for new hires, including email, VPN, and system access.
• Ensure proper deactivation and return of IT assets during offboarding.
• Keep records of IT asset allocation per employee.

System & Application Support

• Assist users with Microsoft 365 applications (Outlook, Teams, Word, Excel, etc.).
• Provide basic support for SAP ERP access or incident logging.
• Support Wi-Fi, printer, and basic network troubleshooting.
• Install authorized software and ensure license compliance.

Inventory & Maintenance

• Track and update the inventory of IT equipment.
• Support periodic preventive maintenance of IT hardware.
• Manage the condition and availability of backup devices.

Documentation & Policy Compliance

• Maintain updated help desk procedures and common troubleshooting guides.
• Assist in implementing internal IT policies and good practices.
• Report recurring technical issues to identify improvement opportunities.

Requirements

• College degree in Computer Sciences, IT Support, or related field
• Minimum 3 years of relevant experience in IT and help desk tasks, including 1–2 years specifically in help desk, IT support, or similar roles.
• Proficient in Microsoft Office and Office package, contract management software (ERP).
• Required knowledge and skills: Basic understanding of hardware, software, and network troubleshooting, strong customer service orientation and teamwork skills, and exposure to SAP or ERP systems
• English Level B2
• Availability to work Fully On - Site (Bogota Office)

Benefits

• Medical Insurance
• Life Insurance
• Free Parking Space
• Free Snacks
• Birthday leave
• Food subsidy

Join to apply for the Help Desk Technician role at Keyrus

Join to apply for the Help Desk Technician role at Keyrus

Join KEYRUS and help us shape the future!

Who Are We?

At Keyrus, we're passionate about innovation and technology. We’re a French company with over 28 years of experience, present in 26 countries and with more than 3,500 consultants around the globe. In Colombia, we’ve been leading digital experience and data intelligence solutions for 8 years, helping organizations evolve in the digital era.

Do you thrive in dynamic and challenging environments?

If you’re passionate about technology and looking for a place where you can grow professionally, Keyrus is the right place for you! Every day brings new challenges and opportunities to learn, evolve, and make a real impact.

We’re looking for a Help Desk Technician to join our Teamwork . As a Help Desk Technician at Keyrus, you’ll support end-users from two US-based clients, ensuring a smooth, professional experience through timely and high-quality technical assistance. You’ll collaborate with both remote and on-site consultants to uphold excellence in service and ticket resolution.

What will your day-to-day look like?

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming support requests via the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.
• Collaborate with on-site consultants to resolve local IT incidents.
• Deliver user-focused support with clear and professional communication.
  
  

• 3+ years of experience in Help Desk or IT support, preferably in remote or multi-client environments
• Excellent communication skills in English (both spoken and written)
• Strong troubleshooting skills and a customer service mindset
• Ability to work in fast-paced environments and manage multiple priorities
• Familiarity with macOS (highly desirable)
  
  

• Standard hours: Monday to Friday, 7:00 AM to 4:00 PM (EST)
• Occasional coverage on holidays (rotation basis with the team)
  
  

• A 100% remote position with a stable and structured work schedule
• A multicultural team and exposure to US-based client environments
• Opportunities to grow and evolve toward system and network administration responsibilities
• A professional and collaborative culture that values initiative and learning
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Keyrus by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Estudiante de últimos semestres y/o profesional en Telecomunicaciones, Electrónica, Sistemas o afines, con experiencia mayor a 6 meses en analítica de datos, plataformas de telecomunicaciones, bases de datos, gestión de tickets, atención a requerimientos, identificación de fallas, desarrollo y programación.

Identificar posibles causas de la mala experiencia a nivel de red de los clientes, mediante la identificación de patrones de fallas y diagnóstico de desviaciones en la red. Además, generar reportes que respalden la mejora continua en los servicios y la implementación de automatismos que agilicen y mejoren los procesos de validación.

Join KEYRUS and help us shape the future!

At Keyrus, we're passionate about innovation and technology. We’re a French company with over 28 years of experience, present in 26 countries and with more than 3,500 consultants around the globe. In Colombia, we’ve been leading digital experience and data intelligence solutions for 8 years, helping organizations evolve in the digital era.

Do you thrive in dynamic and challenging environments?

If you’re passionate about technology and looking for a place where you can grow professionally, Keyrus is the right place for you! Every day brings new challenges and opportunities to learn, evolve, and make a real impact.

We’re looking for a Help Desk Technician to join our Teamwork . As a Help Desk Technician at Keyrus, you’ll support end-users from two US-based clients, ensuring a smooth, professional experience through timely and high-quality technical assistance. You’ll collaborate with both remote and on-site consultants to uphold excellence in service and ticket resolution.

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming support requests via the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.
• Collaborate with on-site consultants to resolve local IT incidents.
• Deliver user-focused support with clear and professional communication.

We’d love to meet you if you have:

• 3+ years of experience in Help Desk or IT support, preferably in remote or multi-client environments
• Excellent communication skills in English (both spoken and written)
• Strong troubleshooting skills and a customer service mindset
• Ability to work in fast-paced environments and manage multiple priorities
• Familiarity with macOS (highly desirable)

• Standard hours: Monday to Friday, 7:00 AM to 4:00 PM (EST)
• Occasional coverage on holidays (rotation basis with the team)

• A 100% remote position with a stable and structured work schedule
• A multicultural team and exposure to US-based client environments
• Opportunities to grow and evolve toward system and network administration responsibilities
• A professional and collaborative culture that values initiative and learning

If you’d like to learn more about us, visit:

At Keyrus, we believe in diversity. That’s why we evaluate only the technical and behavioral aspects of our candidates. We encourage everyone to apply—regardless of gender, age, ethnicity, religion, identity, or condition. Discrimination has no place in our team.

We hope to see you in the process!

Help Desk Customer Service Advisor

Bogota - Remote Work From Home

*ONLY CVs SUBMITTED IN ENGLISH AND CANDIDATES RESIDING IN BOGOTA WILL BE CONSIDERED*

The Opportunity:

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visit

Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners.

We are looking for technically skilled candidates with good problem-solving ability for the position of Help Desk Customer Service Advisor. The duties of this role include being a reference point for all IT-related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties.

Position responsibilities will include:

• Resolving end-user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
• Serving as the first point of contact for clients/end-users seeking technical assistance over the phones, chats, and emails
• Striving for one-call resolution of client issues while communicating appropriate options in a timely and professional manner
• Managing and resolving identified client issues for assigned accounts
• Documenting information into web-based ticketing system
• Searching and navigating the knowledge base to identify appropriate resolution for client issues
• Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
• Projecting favorable image of the company to promote its objectives and goals that enhance client relationships
• Participating in internal training programs to expand knowledge and support multiple clients
• Providing delightful, efficient, and accurate resolutions to client inquiries
• Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
• Troubleshooting hardware and software issues
• Completing software installations
• Establishing good relationships with all departments and colleagues

The Candidate:

Required skills/qualifications:

• Ability to work from home after training.
• Note: TRAINING WILL BE ONSITE - 3-4 days of training will be on-site at our office in Bogota.
• High School diploma or equivalent
• Must be 18 years old or over
• Fluency in written and spoken English at CEFR C1/C2 level.
• Excellent oral and written communication skills, including:
• Ability to communicate clearly, both written and orally, with faculty, students, staff, and team members
• Ability to walk customers through outlined problem-solving processes, using our knowledge base system
• Ability to ask questions to determine nature of problem
• Knowledge and experience with building, configuring, and troubleshooting computers
• Experience navigating through multiple internet applications to assist and resolve customer questions
• Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
• Ability to handle multiple job tasks at one time and escalate issues in a timely manner
• Analytical orientation with strong attention to detail
• You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift
• Ability to accurately type at least 25 wpm
• Strong interpersonal skills and a very high degree of customer service ethic
• Ability to perform remote troubleshooting
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Minimum Internet Requirement
• Highspeed Internet Connection (Cable, Fiber, DSL)
• Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and point to point internet service
• 40 Mbps Download
• 20 Mbps Upload
• 100ms Ping or less
• Jitter: 40 MS or less
• Hardwired Connection
• Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

Preferred requirements/qualifications:

• Some level of higher education completed
• Customer service or contact center experience
• Previous experience in the education industry and with e-learning technologies

What We Offer:
We have an office located in Bogota, Colombia as a hub for the LAC market.

• Benefits in prepaid medicine, dental plan, and life insurance
• Food, internet and wellness allowancesprovided for employees
• Weekend work bonuses for Contact Center staff
• Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments
• Daily budget to spend on beverage vending machines
• Located in Capital Towers center in the financial district
• Multiple private spaces for virtual and face-to-face meetings
• Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100
• Excellent and secure area to eat lunch, have a walk, or dine after office hours
• Free parking for employees and paid parking for visitors

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Help Desk Customer Service Advisor

Bogota - Remote Work From Home

*ONLY CVs SUBMITTED IN ENGLISH AND CANDIDATES RESIDING IN BOGOTA WILL BE CONSIDERED*

The Opportunity:

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visit

Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners.

We are looking for technically skilled candidates with good problem-solving ability for the position of Help Desk Customer Service Advisor. The duties of this role include being a reference point for all IT-related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties.

Position responsibilities will include:

• Resolving end-user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
• Serving as the first point of contact for clients/end-users seeking technical assistance over the phones, chats, and emails
• Striving for one-call resolution of client issues while communicating appropriate options in a timely and professional manner
• Managing and resolving identified client issues for assigned accounts
• Documenting information into web-based ticketing system
• Searching and navigating the knowledge base to identify appropriate resolution for client issues
• Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
• Projecting favorable image of the company to promote its objectives and goals that enhance client relationships
• Participating in internal training programs to expand knowledge and support multiple clients
• Providing delightful, efficient, and accurate resolutions to client inquiries
• Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
• Troubleshooting hardware and software issues
• Completing software installations
• Establishing good relationships with all departments and colleagues

The Candidate:

Required skills/qualifications:

• Ability to work from home after training.
• Note: TRAINING WILL BE ONSITE - 3-4 days of training will be on-site at our office in Bogota.
• High School diploma or equivalent
• Must be 18 years old or over
• Fluency in written and spoken English at CEFR C1/C2 level.
• Excellent oral and written communication skills, including:
• Ability to communicate clearly, both written and orally, with faculty, students, staff, and team members
• Ability to walk customers through outlined problem-solving processes, using our knowledge base system
• Ability to ask questions to determine nature of problem
• Knowledge and experience with building, configuring, and troubleshooting computers
• Experience navigating through multiple internet applications to assist and resolve customer questions
• Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
• Ability to handle multiple job tasks at one time and escalate issues in a timely manner
• Analytical orientation with strong attention to detail
• You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift
• Ability to accurately type at least 25 wpm
• Strong interpersonal skills and a very high degree of customer service ethic
• Ability to perform remote troubleshooting
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Minimum Internet Requirement
• Highspeed Internet Connection (Cable, Fiber, DSL)
• Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and point to point internet service
• 40 Mbps Download
• 20 Mbps Upload
• 100ms Ping or less
• Jitter: 40 MS or less
• Hardwired Connection
• Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

Preferred requirements/qualifications:

• Some level of higher education completed
• Customer service or contact center experience
• Previous experience in the education industry and with e-learning technologies

What We Offer:
We have an office located in Bogota, Colombia as a hub for the LAC market.

• Benefits in prepaid medicine, dental plan, and life insurance
• Food, internet and wellness allowancesprovided for employees
• Weekend work bonuses for Contact Center staff
• Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments
• Daily budget to spend on beverage vending machines
• Located in Capital Towers center in the financial district
• Multiple private spaces for virtual and face-to-face meetings
• Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100
• Excellent and secure area to eat lunch, have a walk, or dine after office hours
• Free parking for employees and paid parking for visitors

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.