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General Manager – LATAM Operations (Telecom, VoIP & Cloud Services)

Location: Bogotá, Colombia
Position: On-site, Full-Time

We are seeking an experienced General Manager to lead our Latin America (LATAM) office. This executive role encompasses overseeing daily operations, managing human resources functions, leading the team, and cultivating an organizational culture that aligns with our company's values and business objectives. The position requires working on-site and involves a mix of responsibilities in both Human Resources and administrative functions.

The ideal candidate will bring a strong background in the telecommunications, internet, and VoIP phone services industry, including familiarity with SIP (Session Initiation Protocol), as they will play a key role in aligning our technical and operational goals. The individual must be instrumental in building and sustaining a high-performance team dedicated to achieving operational excellence.

• Leadership & Operations: Serve as the senior leader for LATAM operations, reporting directly to U.S. executive leadership.
• Leadership & Operations: Oversee daily office operations, ensuring efficient workflows and team alignment.
• Leadership & Operations: Implement, monitor, and enhance operational processes and key performance indicators (KPIs).
• Leadership & Operations: Ensure compliance with local labor laws and regulations.

• Human Resources & Talent Management: Lead all HR functions, including recruitment, onboarding, performance management, and offboarding.
• Human Resources & Talent Management: Conduct interviews, make hiring decisions, and manage employee terminations when necessary.
• Human Resources & Talent Management: Administer quarterly performance reviews and recommend salary adjustments or promotions.
• Human Resources & Talent Management: Handle employee grievances, disciplinary actions, and conflict resolution.
• Human Resources & Talent Management: Foster a positive, inclusive, and high-performing work culture.

• Team Development & Culture: Build and maintain an office culture that reflects the company's mission and values.
• Team Development & Culture: Promote employee engagement, training, development, and retention initiatives.
• Team Development & Culture: Lead by example to create a work environment that motivates and inspires staff.
• Team Development & Culture: Organize team building and culture-driven events.

• Collaboration & Reporting: Serve as the liaison between the LATAM team and U.S. headquarters.
• Collaboration & Reporting: Provide regular reports and updates to executive leadership on operations, staff performance, and office needs.
• Collaboration & Reporting: Coordinate closely with all departments to ensure cohesive operations.

• Familiarity with U.S. work culture, time zones, communication standards, and accountability practices is required.
• Bachelor’s degree in business administration, Management, Human Resources, or a related field.
• Minimum of 5 years in an operations or general management role, preferably within the telecommunications or tech services industry.
• Proven experience in managing teams, overseeing HR processes, and driving organizational growth.
• Fluency in English and Spanish is required; proficiency in Portuguese is a plus.
• Strong leadership, communication, and interpersonal skills.
• Comprehensive understanding of LATAM labor laws, HR best practices, and business operations.
• Ability to work on-site and lead in a fast-paced, dynamic environment.

• Experience scaling remote or hybrid teams.
• Prior experience establishing new offices or operations.
• Strong background in the telecommunications, internet, and VoIP phone services industry is highly preferred. Candidates must demonstrate a solid understanding of the operational challenges and best practices within this sector.

• Paid Time Off (PTO): 1 PTO day per quarter and 2 PTO days in the final quarter, totaling 5 PTO days per year.

• Observed Public Holidays:
• New Year's Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

• Recognition Programs: Excellence Fund: $6,000 USD award vested after completing 2 years of service. Renewable annually for consistent high performance. Funds can be withdrawn after 5 years of continuous employment.

• Additional Benefits: Health insurance for LATAM-based employees; Holiday cash back gifts; Recognition awards.

This is an on-site position in Bogotá, Colombia.