34 Ofertas de Agentes de Soporte Técnico en Bogotá

Pharmbills Bogota, D.C., Capital District, Colombia

Join to apply for the Help Desk Technician role at Pharmbills

Pharmbills Bogota, D.C., Capital District, Colombia

Join to apply for the Help Desk Technician role at Pharmbills

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About Us :

Pharmbills is a leading American outstaffing company that connects exceptional talent worldwide with industry leaders in healthcare, finance, real estate, and beyond. With a strong international presence and a fast-growing team in Bogota, we aim to deliver innovative solutions while fostering professional growth.

Position Overview :

We are seeking a skilled Help Desk Technician to engage with our dynamic team. This role involves managing, deploying, and maintaining technical systems and equipment while providing first-line technical support. As a Help Desk Technician, you’ll ensure system security, optimize efficiency, and support a seamless user experience for our teams and stakeholders.

Purpose :

To manage equipment, provide technical support, maintain system security, and document processes, ensuring operational excellence and user satisfaction.

Key Responsibilities :

Equipment Management :

• Procuring, preparing, and maintaining equipment inventory.
• Coordinating equipment deployment, returns, repairs, and replacements.

System Deployment and Configuration :

• Installing and configuring hardware and software components.
• Performing initial setup, testing, and ensuring system readiness.

Technical Support :

• Addressing technical inquiries and resolving issues as the first point of contact.
• Escalating complex challenges to specialized teams when necessary.

System Monitoring and Maintenance :

• Monitoring system performance and ensuring infrastructure health.
• Conducting routine updates, troubleshooting, and backups to ensure data integrity.

Documentation and Knowledge Sharing :

• Developing and maintaining a knowledge base for troubleshooting and support.
• Creating user guides for equipment and software use.

Security and Compliance :

• Implementing and enforcing security policies to prevent unauthorized access.
• Monitoring and responding to potential security threats.
• Staying updated on emerging technologies and best practices.
• Engaging in training and certification opportunities to enhance skills.

Required Skills and Qualifications :

Technical Expertise :

• Proficient in Windows and macOS operating systems.
• Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN).
• Experience with IT service management tools like Jira.
• Familiarity with Microsoft Office Suite and common business applications.

Soft Skills :

• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, both verbal and written.
• A customer-focused mindset with a proactive approach to service.
• Ability to work both independently and within a collaborative team.
• English: B2+ level or higher.

What We Offer :

• Global Collaboration : Engage with a diverse and supportive international team.
• Professional Growth : Access to opportunities for skill development and certification.
• Innovative Environment : Be part of a forward-thinking organization at the forefront of outstaffing.

If you’re ready to contribute your technical expertise and innovative mindset, we encourage you to apply and engage with our thriving team!

• Seniority level Associate

• Employment type Contract

• Job function Information Technology, Administrative, and Customer Service
• Industries Outsourcing and Offshoring Consulting, IT Services and IT Consulting, and IT System Training and Support

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China Three Gorges Latam , world leading renewable energy company, is seeking a Help Desk Specialist to join the Colombia team. Help Desk Specialist is responsible for providing timely and efficient technical support to all internal users. This role ensures the proper functioning of IT equipment and systems, resolves day-to-day incidents, and supports the implementation of IT policies and tools in coordination with the IT and Administration teams.

Specific Duties

User Support & Issue Resolution

• Respond to help desk tickets, emails, and direct user requests in a timely and professional manner.
• Diagnose and resolve hardware and software issues for laptops, desktops, printers, and peripheral devices.
• Escalate complex incidents to the IT Specialist or external providers when needed.
• Provide in-person and remote support to employees.

Onboarding & Offboarding

• Set up IT equipment and user accounts for new hires, including email, VPN, and system access.
• Ensure proper deactivation and return of IT assets during offboarding.
• Keep records of IT asset allocation per employee.

System & Application Support

• Assist users with Microsoft 365 applications (Outlook, Teams, Word, Excel, etc.).
• Provide basic support for SAP ERP access or incident logging.
• Support Wi-Fi, printer, and basic network troubleshooting.
• Install authorized software and ensure license compliance.

Inventory & Maintenance

• Track and update the inventory of IT equipment.
• Support periodic preventive maintenance of IT hardware.
• Manage the condition and availability of backup devices.

Documentation & Policy Compliance

• Maintain updated help desk procedures and common troubleshooting guides.
• Assist in implementing internal IT policies and good practices.
• Report recurring technical issues to identify improvement opportunities.

Requirements

• College degree in Computer Sciences, IT Support, or related field
• Minimum 3 years of relevant experience in IT and help desk tasks, including 1–2 years specifically in help desk, IT support, or similar roles.
• Proficient in Microsoft Office and Office package, contract management software (ERP).
• Required knowledge and skills: Basic understanding of hardware, software, and network troubleshooting, strong customer service orientation and teamwork skills, and exposure to SAP or ERP systems
• English Level B2
• Availability to work Fully On - Site (Bogota Office)

Benefits

• Medical Insurance
• Life Insurance
• Free Parking Space
• Free Snacks
• Birthday leave
• Food subsidy

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Position: End User SecOps Analyst

Location: Bogotá

Type: Full-time / Indefinite

We are seeking a highly motivated and detail-oriented End User SecOps Analyst to join our global IT Security Operations team. The role focuses on protecting and monitoring end-user environments, ensuring endpoint security compliance, and responding to security events and incidents in real time.

The ideal candidate will have strong technical expertise in endpoint security tools, vulnerability management, and security incident response , with the ability to collaborate across IT, infrastructure, and business stakeholders.

• Monitor, detect, and respond to endpoint security alerts using SIEM/SOAR platforms.
• Manage and support end-user security solutions (e.g., Endpoint Protection, EDR, DLP, CASB, MDM).
• Analyze logs, identify threats, and escalate incidents as per established workflows.
• Conduct vulnerability scanning and patch validation for end-user devices.
• Collaborate with IT support teams to ensure patching, updates, and compliance .
• Assist in security investigations related to end-user devices.
• Create and maintain documentation for security processes, incidents, and reports.
• Support awareness initiatives by identifying common end-user security risks.

Education:

• Bachelor’s degree in Information Security, Computer Science, or related field (or equivalent experience).

Experience:

• 2–4 years of experience in IT Security or Security Operations (SecOps) .
• Hands-on with endpoint protection and EDR tools (e.g., CrowdStrike, Defender ATP, Symantec, McAfee).
• Experience with SIEM/SOAR platforms (e.g., Splunk, Sentinel, QRadar, Elastic).
• Familiarity with Windows, macOS, and mobile device security .
• Knowledge of Active Directory, Azure AD, and Identity & Access Management .
• Understanding of security frameworks (NIST, ISO 27001, CIS).

Skills:

• Strong analytical and troubleshooting skills.
• Ability to work in fast-paced environments.
• Excellent written and verbal communication in English (B2+/C1).

Work with a global IT SecOps team .

Exposure to cutting-edge endpoint and cloud security tools .

Opportunities for professional growth and certifications .

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Business Consulting and Services

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Estudiante de últimos semestres y/o profesional en Telecomunicaciones, Electrónica, Sistemas o afines, con experiencia mayor a 6 meses en analítica de datos, plataformas de telecomunicaciones, bases de datos, gestión de tickets, atención a requerimientos, identificación de fallas, desarrollo y programación.

Identificar posibles causas de la mala experiencia a nivel de red de los clientes, mediante la identificación de patrones de fallas y diagnóstico de desviaciones en la red. Además, generar reportes que respalden la mejora continua en los servicios y la implementación de automatismos que agilicen y mejoren los procesos de validación.

We are looking for a proactive and tech-savvy Helpdesk Specialist to join our team.

• Employment Type: Full Time, On-site
• Schedule: Monday to Friday, 7:00 am to 4:00 pm
• Location: Bogota, D.C., Capital District, Colombia

• Install and configure company computer hardware, operating systems, and applications, including office equipment and networking devices (computers, printers, WiFi, video and sound equipment in meeting rooms, servers, etc.).
• Diagnose and resolve/troubleshoot hardware and software issues, providing IT assistance to employees.
• Identify and manage user access. Assign necessary roles upon employee onboarding and deactivate accounts upon employee dismissal.
• Track and manage support tickets in Jira, ensuring SLAs/deadlines are met and escalating issues to other departments when necessary.
• Collaborate with external suppliers for services, repairs, or installations.
• Cooperate with cross-functional teams to ensure the quality and efficiency of the company’s IT processes and support systems.
• Participate in training new team members and provide guidance on hardware and software support procedures.
• Document unusual cases and issues, developing policies and procedures to prevent future occurrences and ensure consistent handling of similar cases across the team.
• IT hardware inventory full lifecycle management.
• Maintain clean and well-organized storage and workspaces for equipment and tools.
• Carry out other duties as assigned by the manager.

• Bachelor's degree in Computer Science.
• At least 1 year of experience in Technical Support Specialist / User Support Specialist / Helpdesk Specialist roles.
• Proficiency in English (written and spoken) at B2+ level; able to collaborate with international colleagues and partners.
• Proactive, strong communication skills, quick learner, and a team player.
• Interest in solving standard and non-standard problems; strong sense of responsibility and time management.
• Experience working across multiple operating systems (Windows, macOS, Linux) at a basic level.
• Willingness to continuously learn and upgrade skills through training, self-study, and hands-on experience.
• Experience with ticketing systems (preferably Jira).

Overview

GroupCOS Chapinero, Capital District, Colombia

This is a full-time on-site role for a Helpdesk Analyst located in Chapinero. The Helpdesk Analyst is responsible for providing technical support, troubleshooting issues, addressing customer inquiries, and ensuring customer satisfaction. The role involves handling customer support tickets, analyzing technical problems, and delivering effective solutions.

The Helpdesk Analyst is responsible for providing technical support, troubleshooting issues, addressing customer inquiries, and ensuring customer satisfaction. The role involves handling customer support tickets, analyzing technical problems, and delivering effective solutions.

• Strong Analytical Skills to identify and resolve issues
• Technical Support skills for troubleshooting technical problems
• Customer Support and Customer Satisfaction experience
• Proficiency in Troubleshooting various technical issues
• Excellent english communication and interpersonal skills (B2+/ C1)
• Ability to work independently and within a team
• Experience in a helpdesk or technical support role is a plus
• Bachelor's degree in Information Technology, Computer Science, or related field is beneficial

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

Bilingual Help Desk Analyst

Scope: Full-time | On site

As a Helpdesk Support Analyst, you will be part of a fast-paced, dynamic team, focused on providing exceptional technical support and contributing to the smooth operation of our systems. This role offers an exciting opportunity to work in a company that values career growth, personal development, and teamwork. You'll be at the forefront of our commitment to delivering top-tier customer service, helping our teams work efficiently while gaining valuable experience in the IT support space.

• Provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues.
• Manage incoming support requests, prioritize tasks, and follow up to ensure prompt resolution of issues.
• Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications.
• Respond to helpdesk tickets via email, phone, or chat, offering solutions and advancing issues to higher-level support when necessary.
• Assist with system maintenance tasks and software installations as required.
• Maintain accurate documentation of support activities, including steps to resolve issues, solutions, and user guides.
• Collaborate with IT and other groups to ensure smooth IT operations and identify areas for improvement.
• Maintain an efficient support environment by adhering to standard methodologies for all helpdesk processes.

• Technician, Technologist, or Professional in Systems Engineering , Electronic Engineering , Software Engineering , or related fields.
• Previous experience in a helpdesk or technical support role, providing on-site or remote assistance.
• Proficient in operating systems (Windows, macOS, Linux) and resolving hardware difficulties.

• Proficiency in resolving hardware and software issues, including printers, VPN connections, and network-related problems.
• Familiarity with ticketing systems and incident management tools (e.g., ServiceNow, JIRA, or similar).
• Superb communication skills, with the ability to explain technical issues to non-technical users.
• Strong problem-solving skills and the ability to manage multiple tasks simultaneously.
• Ability to work under stress, prioritize tasks, and ensure timely resolution of support requests.
• English Level: B2+

• Experience with ITIL frameworks and standard processes for incident management.
• Familiarity with cloud-based platforms (e.g., Office 365, AWS) and remote support tools (e.g., TeamViewer, Remote Desktop).
• Certifications such as CompTIA A+, ITIL Foundation, or similar are a plus.

• A thoughtful culture with lived things we value for an appreciative and encouraging work environment.
• Opportunity to develop your potential in a personalized way and according to your objectives within the role.
• Health policy for you and preferential rate for your family.
• 100% disability payment.
• Economic incentive program for employee referrals for active positions.
• You will be part of one of the most driven Employee Funds in the industry where you will have access to savings, credits and special agreements with allied brands.
• Spaces for leisure, celebrations and recreation for your physical and mental health.

SoftwareONE helps clients govern and manage software estate – be it licensing optimization, procuring effectively, or deploying a cloud-based solution.

Join to apply for the Agente de Soporte Técnico - Help Desk role at DXC Technology

En DXC usamos el poder de la tecnología para brindar servicios de TI de mision crítica que nuestros clientes necesitan para modernizar las operaciones e impulsar la innovacion en todo su patrimonio de TI. Brindamos servicios a través de Enterprise Technology Stack para la subcontratacion de procesos comerciales, análisis e ingeniería, aplicaciones, seguridad, nube, subcontratacion de TI y Modern Workplace.

Nuestros servicios DXC Modern Workplace permiten a los empleados de los clientes encontrar, comprender e interactuar fácilmente con TI y sus colegas en cualquier momento y en cualquier dispositivo. Potenciamos una experiencia personalizada que permite a los empleados trabajar sin problemas y de forma segura.

Sobre Este Rol

QUE HARÁS:

• Recibir llamadas, crear tickets y solucionar dentro del alcance incidentes de software/hardware de TI
• Documentar todo el proceso de solucion hecho para solucionar el incidente
• Crear tickets que deben ser escalados a grupos de segundo nivel
• Uso de bases de datos de conocimiento como apoyo para solucionar incidentes
• Seguimiento a los tickets asignados
• Participar en mejoras en la atencion del servicio

Quien Eres

• Carrera técnica o Licenciatura en Sistemas, informática o similar
• Experiencia mínima de 6 meses a un año brindando atencion y soporte vía telefonica, chat Portal
• Actitud de servicio
• Capacidad para ayudar al usuario y solucionar su incidente rápidamente, o canalizar el incidente al grupo de soporte correspondiente
• Excelente habilidad en comunicacion oral y escrita
• Disponibilidad para manejo de rotacion de horarios
• Mantener la confidencialidad de la informacion

Conocimientos básicos requeridos

• Sistema Operativo Windows (version: 10)
• Configuracion y soporte en correo (ej: Microsoft Outlook)
• Navegadores (Google Chrome, Microsoft Edge, Internet Explorer)
• Manejo de herramientas para registro de tickets (ej. Service Now)
• Configuracion de equipo de computo/Impresoras
• Manejo de herramientas de acceso (ej: logmein, anydesk, desktop manager, etc)
• Comunicaciones: VPN, configuracion de equipo escritorio, internet, etc

Unirse a DXC lo conecta con personas brillantes que aceptan el cambio y aprovechan las oportunidades para avanzar en sus carreras y amplificar el éxito del cliente. En DXC nos apoyamos mutuamente y trabajamos en equipo, a nivel mundial y local. Nuestros logros demuestran como brindamos excelencia a nuestros clientes y colegas. Te unirás a un equipo que trabaja para crear una cultura de aprendizaje, diversidad e inclusion y está dedicado a una ética solida y ciudadanía corporativa.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting

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