12 Ofertas de Accenture en Colombia

Overview

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 7,400 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Hi There, this is Jessica from CI&T!

We are looking for a dynamic and skilled Business Analyst or Scrum Master to join our Scrum team at CI&T, focusing on Salesforce and enhancing our Customer Experience initiatives. This role is pivotal in bridging the gap between business needs and technical solutions, ensuring that our Salesforce implementations drive outstanding customer experiences. The ideal candidate will have a strong understanding of Agile methodologies, Scrum rituals, and possess fluent English communication skills.

Responsibilities:

Responsibilities

• Collaborate with stakeholders to gather and document business requirements related to Salesforce projects aimed at improving customer experience.
• Participate actively in Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives and possibly running some.
• Analyze customer feedback and business processes to identify opportunities for enhancing Salesforce functionalities.
• Develop user stories using the INVEST technique (Independent, Negotiable, Valuable, Estimable, Small, Testable) and demonstrate knowledge of common story techniques such as the Three Cs Model, User Story Template, and Scenario Writing.
• Facilitate workshops and meetings to ensure clear communication of requirements and foster collaboration among team members.
• Conduct user acceptance testing (UAT) to validate that solutions meet business requirements and user expectations.
• Provide training and support to team members and end-users on Salesforce features related to customer experience.
• Stay abreast of Salesforce updates and best practices to recommend innovative solutions for continuous improvement.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Experience as a Scrum Squad Leader or Scrum Master
• Proven experience as a Business Analyst, specifically with Salesforce
• Strong understanding of Agile methodologies and Scrum framework.
• Fluent in English, with excellent written and verbal communication skills.
• Experience in gathering and analyzing business requirements and translating them into actionable solutions.
• Familiarity with the INVEST technique and other common user story techniques.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Previous experience with AgentForce would be a plus.
• #MidSenior

Our benefits include:

• Maternity and Parental leaves
• Mobile services subsidy
• Sick pay-Life insurance
• CI&T University
• Colombian Holidays
• Paid Vacations
• And many others.

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.

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Location

Colombia

Employment Type

Full time

Location Type

Remote

Department

Lending

About Addi

We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace.

We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.

About the Role

This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.

What’s the mission you’ll drive

Empowers the Lending team with actionable, data-driven insights to optimize credit risk strategies, enhance product profitability, and drive sustainable portfolio growth. Acts as the analytical engine behind Addi’s core lending products, ensuring lending decisions are smart, scalable, and commercially sound.

What you will do

• Conduct a comprehensive performance analysis of our current underwriting models, identifying segments with under/over-performance by delivering recommendations that lead reduction in default rates for a target customer segment, without significantly harming approval rates.

• Automate and consolidate key weekly lending performance reports (e.g., originations, portfolio quality, collections) into a single, self-service dashboard

• Drive improvement in the gross margin of a core lending product by building a dynamic unit economics model and owning its insights to guide successful pricing or fee structure adjustments.

• Serve as the single point of accountability for the analytical strategy of major new business initiatives. Define the KPIs, own the measurement framework, and deliver the definitive post-launch analysis that dictates future investment and iteration

• Champion a hypothesis-driven culture by designing and executing a high-impact A/B test that delivers a significant business win.

What we’re looking for

• Possesses a clear and compelling track record of End-to-End Ownership

  • Proven experience (2-5+ years) operating in high-velocity environments (like fintech, lending, or consulting) that demonstrates your ability to thrive under pressure and hold direct accountability for commercial results.

  • Has experience in highly analytical roles such as business analysis, data analysis, or strategic finance, preferably within fintech, banking, lending, or credit risk consulting

  • You operate with the mindset of a business owner, taking absolute responsibility for your domain's performance and your projects' outcomes. You are proactive and relentless, understanding that you are personally accountable for driving initiatives from the initial idea to a measurable business result. The buck stops with you.

  • You independently identify a multi-million dollar revenue opportunity or risk in the data. You don't just report it; you build the business case, align all relevant stakeholders (Product, Tech, Finance), and drive the initiative to completion without needing external prompting.

• Demonstrated mastery of SQL that exhibits deep analytical rigor.

  • Demonstrated mastery of SQL that exhibits deep analytical rigor. Track record of writing complex queries from scratch to solve ambiguous business problems.

  • Your experience should show how you use complex queries not just as a tool, but as your primary method for deconstructing ambiguity, ensuring precision, and upholding a standard of intellectual honesty in every analysis.

  • You possess an unwavering commitment to finding the truth in the data. You leverage advanced SQL, statistical methods, and logical reasoning to dissect complex business problems, validate hypotheses with precision, and defend your conclusions with data-backed evidence.

• Proven ability to serve as a central leadership node in a cross-functional team.

  • Your background should clearly demonstrate how you have effectively partnered with Product, Engineering, and Operations to align priorities, navigate complexity, and drive projects forward with speed and purpose

  • You independently identify a multi-million dollar revenue opportunity or risk, build the business case, align all relevant stakeholders (Product, Tech, Finance), and drive the initiative to completion without needing external prompting.

• Outstanding Strategic Problem Solving and Commercial Acumen

  • You think like a business owner, intuitively connecting data insights to the lending P&L. You understand the trade-offs between growth, risk, and profitability and frame your recommendations in terms of commercial impact

  • You thrive in ambiguity by deconstructing complex challenges into manageable, logical steps. Crucially, you connect your analytical findings to commercial impact.

  • Possesses the ability to translate complex analysis into clear, influential narratives to align any audience—from engineers to the C-suite. You are a central node and use communication to drive action and ensure all functions are moving in the same direction.

Why join us?

• Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services.

• Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee—you’ll be an owner

• Unparalleled growth opportunity – The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it.

• Join a world-class team – Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it—and we want you to be a part of it.

• Competitive compensation & meaningful ownership – We believe in rewarding our talent. You’ll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth.

How the hiring process looks like

We believe in a fast, transparent, and engaging hiring experience that allows both you and us to determine if there's a great fit. Here’s what our process looks like:

• Step 1: People Interview (30 min)
  A conversation with a recruiter to get to know you, your experience, and what you're looking for. We’ll also share more about Addi, our culture, and the role.

• Step 2: Initial Interview (60 min)
  A more in-depth conversation with a Business Manager, where we explore your skills, experience, and a problem-solving exercise. We want to understand how you think and work.

• Step 3: Deep Dive Interview (60 min)
  You will meet our Director of lending to discuss real scenarios to assess your analytical thinking, operational judgment under pressure, and ability to act autonomously to tackle business issues and drive timely decisions.

• Step 4: Co-Founder Interview (30 min)
  The final step is a conversation with our Co-founder. This is a chance to connect directly with one of our founders and have a high-level discussion about our values, our mission, and the exceptionally high bar we set for talent at Addi.

We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback , ensuring that you walk away with valuable insights from your experience with us.

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Top 3 Reasons To Join Us

• Competitive Salary
• 100% Remote
• Working on the latest tech for the Insurtech Market Leader

About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

• We are a leading global no-code insurance platform for health, life, and P&C
• We're the winner of the Insurtech of the Year in all of Asia and other awards globally
• We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
• We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
• We are fully funded and backed by reputable VC funds and strategic institutional investors
• We have a global presence in Asia, EMEA and the Americas
• We've grown our annualized revenue by over 30x since January 2021
• We're constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world

What You Will Do

• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution
• Plan and design simple to semi-complex business processes and system modifications
• Make recommendations to improve and support business activities
• Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties
• Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design
• Develop business requirements documents/user stories to support the required modifications
• May plan, allocate and monitor work of other business analysts
• Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills
• Assist in providing time estimates for project related tasks
• Aid in updating process and procedural documentation
• Develop basic understanding of technical development cycle of mobile application or web portals
• Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc.
• Any other task that may be assigned

What We Need

• Minimum 5 years of experience as Business Analyst
• A degree in Business, IT or any relevant field
• Previous experience working in the insurance industry is required (Insurtech or health insurance experience)
• Health Insurance-related domain certification from INS/LOMA or III is an added advantage
• Knowledge of business analysis concepts of defining requirements, translating to technical solutions, and Agile approach to prioritizing work to epics, sprints
• Business analysis skills including facilitation, process documentation, requirements gathering and user acceptance testing
• Good organizational/time management skills to prioritize work and meet deadlines within defined timeframes
• Experience in an Agile and/or Scrum environment is a must
• Basic knowledge in generating process documentation, and document system functionality, data integration, and workflow
• Excellent written and verbal communication skills in English
• Technical writing skills are a plus
• Must be fluent in Spanish
• Must be open to work in Central European Time or Central Time Zone

Why You'll Love Working Here

• Fully Remote
• Flexible Leave
• International Environment
• Competitive renumeration package
• Performance Bonus
• Stock Options after 6 months
• Company activities and events
• Learning and development plan
• Remote work allowance

CoverGo Company Video

By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo's Privacy Notice and you consent to the processing of your data as part of this application.

#J-18808-Ljbffr

Top 3 Reasons To Join Us

• Competitive Salary
• 100% Remote
• Working on the latest tech for the Insurtech Market Leader

About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

• We are a leading global no-code insurance platform for health, life, and P&C
• We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
• We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
• We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
• We are fully funded and backed by reputable VC funds and strategic institutional investors
• We have a global presence in Asia, EMEA and the Americas
• We’ve grown our annualized revenue by over 30x since January 2021
• We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world

What You Will Do:

• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution
• Plan and design simple to semi-complex business processes and system modifications
• Make recommendations to improve and support business activities
• Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties
• Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design
• Develop business requirements documents/user stories to support the required modifications
• May plan, allocate and monitor work of other business analysts
• Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills
• Assist in providing time estimates for project related tasks
• Aid in updating process and procedural documentation
• Develop basic understanding of technical development cycle of mobile application or web portals
• Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc.
• Any other task that may be assigned

What We Need:

• Minimum 5 years of experience as Business Analyst
• A degree in Business, IT or any relevant field
• Previous experience working in the insurance industry is required (Insurtech or health insurance experience)
• Health Insurance-related domain certification from INS/LOMA or III is an added advantage
• Knowledge of business analysis concepts of defining requirements, translating to technical solutions, and Agile approach to prioritizing work to epics, sprints
• Business analysis skills including facilitation, process documentation, requirements gathering and user acceptance testing
• Good organizational/time management skills to prioritize work and meet deadlines within defined timeframes
• Experience in an Agile and/or Scrum environment is a must
• Basic knowledge in generating process documentation, and document system functionality, data integration, and workflow
• Excellent written and verbal communication skills in English
• Technical writing skills are a plus
• Must be fluent in Spanish
• Must be open to work in Central European Time or Central Time Zone

Why You'll Love Working Here

• Fully Remote
• Flexible Leave
• International Environment
• Competitive renumeration package
• Performance Bonus
• Stock Options after 6 months
• Company activities and events
• Learning and development plan
• Remote work allowance

CoverGo Company Video

By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s Privacy Notice and you consent to the processing of your data as part of this application.

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Functional and Business Analyst (Bilingual ES/EN)

Work Mode: Remote (Colombia/LATAM) · Full-time
Languages: Bilingual Spanish / English (B2 minimum; C1 preferred) Start: Immediate

Turn business need into clear requirements , user stories , and Figma prototypes that the engineering team can execute. You will collaborate with clients and internal teams in Spanish and English , and support pre‑sales (demos, scoping, estimates).

Responsibilities

• Lead client discovery (interviews, workshops, process mapping) and document findings.
• Write user stories , acceptance criteria (Given/When/Then) , use cases, and PRD/SRS .
• Design wireframes and interactive prototypes in Figma for validation.
• Define scope and prioritization and maintain the backlog .
• Collaborate with Tech Lead, QA, and PM to ensure feasibility, traceability, and handoff quality .
• Communicate, present, and document in ES/EN (meetings, notes, PRDs, prototypes).
  

Nice to Have

• Experience in B2B SaaS , integrations (Zoho, Azure, CRM/CPaaS).
• Product analytics exposure.
• Familiarity with Zoho Projects/CRM/Desk or Zoho Creator .

Tooling

Requirements

• 3–5 years as Functional Analyst / Business Analyst in custom software or consulting.
  
• Portfolio or samples showing Figma prototypes and functional deliverables (PRD/SRS).
  
• Hands‑on experience writing user stories and BDD acceptance criteria .
  
• Process modeling and functional understanding of APIs .
  
• Client‑facing communication and workshop facilitation.
  
• Bilingual ES/EN (B2; C1 preferred) — able to lead sessions, document, and present in both languages.
  
• Contract: Employee.
  
• Compensation: Competitive, based on experience ( include salary expectation ).
  
• Benefits: remote work, flexible hours, learning path in AI/Zoho, career growth.
  

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.BUSINESS INSIGHTS ANALYST page is loaded# BUSINESS INSIGHTS ANALYSTlocations: Colombia - Remotetime type: Full timeposted on: Posted Todayjob requisition id: R_2509_12362***About TaskUs:*** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.***What We Offer:***At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.***About TaskUs:** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.***TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.***It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.***What We Offer:** TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!***Key Responsibilities***Power BI Dashboard Development & Data Analysis (60%)*** **Create and maintain dashboards and reports using Power BI to track and visualize key performance indicators (KPIs).*** **Translate complex data into simple, actionable insights that support day-to-day decision-making.*** **Support automation and reporting processes using Power Automate when applicable.***SQL-Based Data Extraction & Transformation (20%)*** **Write and optimize SQL queries to extract, clean, and transform data from various sources.*** **Collaborate with other teams to ensure accurate and timely data availability.***Stakeholder Collaboration & Reporting Support (20%)*** **Work closely with cross-functional teams to gather reporting requirements and ensure data solutions meet business needs.*** **Provide regular updates and insights to internal stakeholders in a clear and concise manner.***Qualifications*** **1–2 years of experience in Business Intelligence, data analysis, or reporting roles.*** **Solid knowledge of Power BI and SQL.*** **Experience with Power Automate and ETL tools is a plus.*** **Strong communication skills and ability to work with non-technical stakeholders.*** **Experience in BPO or startups is a plus.*** **Intermediate to advanced English proficiency (B2+/C1).***How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.***DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to *opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.***We invite you to explore all TaskUs career opportunities and apply through the provided URL** .***How We Partner To Protect You:*** TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.***DEI:*** In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to *opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.*We invite you to explore all TaskUs career opportunities and apply through the provided URL **.**to learn more about our #RidiculouslyGood Culture & life at TaskUs.At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:* You will never be asked for payment information or banking information during the application or interview process.* We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us* Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.We have identified several clues to watch out for to help you identify and avoid recruiting scams:* TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will #J-18808-Ljbffr

**Descripción empresa**:
El Servicio de Empleo operado por Comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. Las vacantes publicadas por el Servicio de Empleo Comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en Medellín y Antioquia.

**Misión del cargo**:
Intelligence Analyst, Analista BI o Analista de datos, para la ciudad de Medellín, con 6 meses de experiência

**Funciones del cargo**:
Empresa de asesoría financiera y contable se encuentra en búsqueda del mejor talento!
Requerimos un Business Intelligence Analyst, analista BI o analista de datos, para la ciudad de Medellín

Profesional o estudiante de últimos semestres de carreras administrativas o ingenierías con experiência en manejo de altos volúmenes de datos, generación de reportes e informes para gerencia. Manejo de Excel avanzado

Conocimientos específicos en Excel indispensable que maneje Power Query y Power Pivot (lenguaje DAX) (Se hará prueba para validar conocimiento).

Preferiblemente que tenga conocimientos adicionales en Power BI y SQL (No excluyente).

**Funciones**:

- Apoyar a gerencia en el análisis de e interrelación de las diferentes fuentes de datos
- Buscar de manera continua mejoraras en el proceso de depuración y análisis de datos
- Control y ajuste del buen funcionamiento de las herramientas de datos (Power BI - Data Studio
- entre otros)
- Mejora en el procesamiento de almacenamiento de información y depuración de bases
- Análisis de la información suministrada y garante de la calidad de informes enviados al cliente
- Demás funciones suministradas por su jefe directo.

Salario $2.000.000

**Horario**: lunes a viernes de 8:00 am a 6:00 pm
Contrato Termino Fijo

**Lugar de trabajo**: Medellín

**Requisitos**:
Intelligence Analyst, Analista BI o Analista de datos, para la ciudad de Medellín,
con 6 meses de experiência

**Condiciones Oferta**:
**Sueldo neto mensual**:

**Descripción Proceso de Selección**:
El proceso de selección se realiza a través de Aira - plataforma de reclutamiento diseñado para mejorar tu experiência de postulación.

**Para postular solo necesitas**:
1. Postular a la oferta
3. Ingresar a Aira y contestar las preguntas y/o pruebas solicitadas

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Business Intelligence Analyst (L2)

About the job

This position is needed to provide actionable insights into strategic operations initiatives through the application of your expertise in quantitative analysis, technical systems, and leadership in analytics.

Twilio’s Customer Experience Ops Customer Intelligence team is looking for a curious and action-oriented analyst with a passion for using data to influence decision making and deliver product insights. The ideal candidate is comfortable navigating complex problems, determining the right data to focus on and is able to derive insights and recommendations based on disparate data. This role interacts with stakeholders at all levels throughout the organization and helps inform product, compliance, and delivery strategy.

Responsibilities

In this role, you’ll:

• Work with technical program managers to inject data into decision making and planning to increase confidence in strategic business outcomes via defining OKRs, designing and building insight generating reports and dashboards, and partnering cross functionally to source and process product data.
• Leverage SQL programming skills and data visualization tools to communicate product insights and recommendations to stakeholders at all levels. Standardize, maintain, and document metrics, models, datasets, and dashboards leveraging tools such as Tableau, Confluence, Acryl, and code.
• Source, identify, and leverage data and insights for time-critical and strategic decision making.
• Partner with leaders to successfully roll out and enable the adoption of dashboards and metrics.
• Work closely with product leadership to monitor and improve product performance while collaborating with business leaders to drive exceptional product offerings. Measure and analyze product value and value proposition through metrics.
• Collaborate with data producers and consumers during the product development lifecycle to ensure consistent data quality and availability for reporting post launch.
• Own and foster stakeholder partnerships by acting as a trusted advisor.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3-5 years of professional experience performing quantitative analysis, building dashboards and reports, working with business partners to convert ambiguous, messy data into tangible and actionable results that influence product and business impacting decisions in a fast paced industry.
• Ability to think strategically and initiate, refine, and complete projects with minimal guidance in an often ambiguous environment.
• Excellent verbal and written communication skills.
• Proficient level experience writing, developing, and performing data deep dives and writing complex queries in SQL and SQL-like relational data languages
• Minimum 2 years Tableau experience developing and managing dashboards is required.
• Demonstrated ability in building reports, metrics, dashboards, etc. for analytics projects that often require data preparation processes such as data extraction, cleansing, mapping, loading and operationalizing workflows in production.
• Experience in telephony, email, messaging, social media, or other electronic communications is a plus.
• Experience or familiarity with data warehousing and/or ETL processes, and distributed computing technologies (Hive/Presto/Spark/Zeppelin) is a plus.
• Experience in BI reporting tools like Looker is a plus.
• Experience with unstructured data is a plus.

Location

This role will be Remote, and based in Colombia

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Staff, Business Intelligence Analyst.

About the job

This role supports Twilio’s Customer Experience (CX) team by championing the Voice of Customer (VoC) program, including NPS and feedback across the customer journey. The CX Ops team ensures supportability, drives insights through data and KPIs, optimizes processes with AI, manages workforce planning, and enhances quality via coaching and feedback. The Business Intelligence Analyst will play a key role in leveraging data to improve satisfaction, loyalty, and customer outcomes.

Responsibilities

In this role, you’ll:

• Utilize qualitative and quantitative data to determine root causes for gaps in customer expectations and actual experiences
• Deliver actionable, scalable recommendations (e.g. people/org, process, infrastructure) to improve the end-to-end experience for customers in a monthly status update and in quarterly reporting
• Represent Voice of Customer to assist internal teams with prioritization and decision-making
• Interact extensively across the Communications BU, including engineering, product, program, analytics, and systems teams
• Develop relationships with upstream and downstream teams to ensure awareness, gather input, and tell an accurate/holistic story
• Always act and communicate in an honest, direct, and transparent way

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Demonstrated proficiency in performing broad quantitative and qualitative analyses and familiarity with operational teams & key operational metrics
• Leads the design and execution of medium to large projects with feedback from other analysts
• Proven experience in working with business units to identify underlying root causes, and facilitating change management practices to improve business outcomes
• Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process
• General understanding and comfort working with Language Models (LLMs) such as OpenAI’s ChatGPT
• Experience with BI/reporting tools: Tableau, Looker, and Presto
• Outstanding troubleshooting, critical thinking, and analytical skills
• Develop solutions for complex problems both independently and in collaboration with team members
• Works with other teams to troubleshoot/determine resolution for complex issues across team domains
• Scope ideas down to well-known and well understood parts
• Prioritizes team success and nurtures peer development through empowerment and accountability by modeling, coaching, and caring
• Bachelor’s degree or equivalent experience
• Ability to take an organized and logical approach towards thinking through problems, break down complex issues into manageable parts and look beyond the obvious to get at root causes.
• Ability to coordinate plans and process improvement strategies with internal stakeholders.
• Ability to stand in the customer’s shoes and empathize with the customer experience
• Ability and desire to pick up new technologies in a rapidly changing environment
• Proficient across a highly diverse set of systems (applications, subsystems, workflows) including Salesforce and Zendesk
• Experience in telecom and familiar with communications protocols: VOIP, WebRTC, SIP, SMPP, SMTP
• Demonstrated ability to develop deep working relationships with partners both upstream/downstream.
• Ability to be able to work independently or in a team environment in a global setting
• Operates at the team level, with measurable cross-team impact within the BU. Planning horizon and accountability 6-9 months
• Use collaborative techniques to work expeditiously through issues with other teams and within the team; de-escalating disagreements and orchestrating resolutions

Location

This role will be remote, and based in Colombia.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

EEO Statement

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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