215 Ofertas de Vehicle Rental en Colombia

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into the system, conducting follow-up to requestors/customers/foreign JAS offices. The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support operational duties, ensuring growth of volumes and GP and cross-selling initiatives. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete, and timely response to internal and external reporting.

ESSENTIAL FUNCTIONS:

1. Processes orders for shipment received from customers or foreign JAS offices.
2. Compiles, sorts, and verifies accuracy of data to be entered.
3. Examines records such as bills of lading and related documents of shipments and informs customers of unit prices, shipping dates, anticipated delays, and any additional information needed by customers.
4. Submits into the system total cost for customers, records, or files copy of orders received as requested.
5. Drives better overall sales and marketing intelligence/insight into their target assigned.
6. Acquires new traffics import, export, and additionally local services; post landing, customs clearance, and spot business opportunities.
7. Drives new revenue streams through better execution of their marketing & lead generation campaigns and programs into the target assigned.
8. Takes marketing operational costs out of their business, thus driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
9. Compiles statistics and prepares accuracy data or M&S about their target.
10. Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
11. Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
12. Provides backup support for all accounts included in their target.

QUALIFICATIONS:

1. Computer skills including Microsoft Office Suite, Excel, and operational systems (C1, forward, etc.).
2. Good written and verbal skills.
3. Detail-oriented, able to multitask and meet deadlines.
4. Self-motivated, able to work in a team and independently.
5. Cross-selling capabilities.
6. Customer-oriented.
7. Follow-up on pending issues and orders.
8. Able to effectively solve problems.
9. Able to establish priorities and multitask.
10. English advanced.

EDUCATION AND EXPERIENCE:

1. A minimum of 2 (two) years’ experience in operations.

ENVIRONMENT:

100% performed in a climate-controlled internal office environment working under normal office conditions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

ADDITIONAL:

Follow the Company HR Policy, the Code of Business Conduct, and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Join to apply for the Customer Service role at JAS Worldwide

1 year ago Be among the first 25 applicants

Join to apply for the Customer Service role at JAS Worldwide

Get AI-powered advice on this job and more exclusive features.

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into system, conducting follow-up to requestors/ customers/foreign JAS offices. The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support in operational duties, ensuring to growth of volumes and GP and cross selling initiatives. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external reporting.

ESSENTIAL FUNCTIONS:

• Processes orders for shipment received from customer or foreign JAS offices.
• Compiles sorts and verifies accuracy of data to be entered.
• Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
• Submit into the system total cost for customer, records or files copy of orders received as requested.
• Drive better overall sales and marketing intelligence/insight into their target assigned.
• Acquire new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.
• Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned
• Take marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares accuracy data or M&S about their target.
• Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
• Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
• Provides back up support for all accounts included in their target.
  
  

• Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).
• Good written and verbal skills
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Cross selling capabilities
• Customer orientated
• Follow-up on pending issues and orders
• Able to effectively solve problems
• Able to establish priorities and multi task
• English advanced.
  
  

• A minimum of 2 (two) years’ experience in operations.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at JAS Worldwide by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as health insurance promotions, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to CSR initiatives, including the "Be Green" team at ROMEU, which has a positive impact on the community and the environment.

By joining our team, you'll find a place to contribute your skills and an environment that appreciates and supports your personal and professional development.

ROMEU is a leading multinational logistics company with a global presence across several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as special promotions for health insurance, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to corporate social responsibility, engaging in initiatives like the "Be Green" team at ROMEU, which has a positive impact on the community and the environment.

By joining our team, you'll find a place to contribute your skills and an environment that appreciates and supports your personal and professional development.

ROMEU is a leading multinational logistics company with a global presence spanning several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as special promotions for health insurance, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to corporate social responsibility, engaging in initiatives like the "Be Green" team at ROMEU, which has a positive impact on the community and the environment.

By joining our team, you'll find a place to contribute your skills and an environment that appreciates and supports your personal and professional development.

ROMEU is a leading multinational logistics company with a global presence spanning several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

Customer Service

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as special promotions for health insurance, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to corporate social responsibility, engaging in initiatives like the "Be Green" team at ROMEU that has a positive impact on the community and the environment.

ROMEU is a leading multinational logistics company with a global presence spanning several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives, striving to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as health insurance promotions, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to CSR initiatives, including the "Be Green" team at ROMEU, which has a positive impact on the community and the environment.

By joining our team, you'll find a place to contribute your skills and an environment that appreciates and supports your personal and professional development.

ROMEU is a leading multinational logistics company with a global presence across several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as special promotions for health insurance, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to corporate social responsibility, engaging in initiatives like the "Be Green" team at ROMEU, which has a positive impact on the community and the environment.

By joining our team, you'll find a place to contribute your skills and an environment that appreciates and supports your personal and professional development.

ROMEU is a leading multinational logistics company with a global presence spanning several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

Eligibility

B.E/M.E/M.Sc.(CS/IT)/MCA/MBA with 5-10 Years of Experience.

Location

Preferable to Chennai candidates (No Remote Work)

Job Description
We are looking for an experienced Customer Service Manager to provide excellent customer service. The goal is to run in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

To provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), will demonstrate strong leadership and interpersonal skills.

Objective of the role

• Experience of handling customers over verbal and non-verbal.
• Facilitate smoother relationship between customer and business.
• Metrics Driven: Should be able to monitor and provide various metrics to management and ensure everything is going fine.
• Should be able to get into detail as and when required.
• Passion towards futuristic goal setting.
• Process Management: Understand and enhance process.
• Understand the process and generate requirements for automation.

Responsibilities

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Maintaining accurate records and documenting all customer service activities and discussions.

Required Skills/Abilities

• Team Building
• Effective and clear communication skills
• Must have Analytical Skills
• Decision Making
• Crisis Handling
• Multi-Tasking
• Problem Identification with clear action point
• Pattern Identification
• Good to have sound Excel Knowledge
• Data Analysis & Reporting