18 Ofertas de Tecnico It en Colombia

Join to apply for the Help Desk Technician role at UniFirst Corporation

Join to apply for the Help Desk Technician role at UniFirst Corporation

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Description

The Information Technology department is seeking a professional IT Service Desk Technician for level 1 support, to join our IT Service Desk team. The Level 1 IT Service Desk Technician is the first point of contact for end-users encountering IT-related issues and inquiries. This role involves providing timely technical support, troubleshooting common hardware and software problems, and escalating more complex issues to Level 2 technicians or other IT teams when necessary. The Level 1 Technician will provide first-level troubleshooting support for a variety of computing issues, assists in maintaining documentation, and ensure excellent customer service standards are met.

Principal Accountabilities:

• Provide initial technical support and assistance to end-users via phone, email, MS teams, or a ticketing system.
• Act as first point of contact for all IT issues, quickly responding to Team Partner requests for IT service within SLA guidelines.
• Identify, diagnose, and resolve basic hardware and software issues, including password resets, software installations, and printer configurations.
• Log all Service Desk interactions accurately and promptly into the ticketing system, ensuring proper categorization, prioritization, and resolution.
• Follow standard operating procedures and troubleshooting guides to resolve common IT problems independently.
• Escalate unresolved issues to Level 2 technicians or other IT teams, providing detailed information and documentation for further investigation and resolution.
• Assist in maintaining and updating documentation, knowledge base articles, and standard operating procedures for IT support processes and procedures.
• Provide excellent customer service and communication, keeping end-users informed of the status of their requests and ensuring satisfaction with the resolution provided.
• Adhere to IT policies, procedures, and security standards.

Requirements :

• High school diploma required.
• Associate degree in a technical discipline (Computer Science, MIS, Engineering, IT, etc.) or 1+ years in an IT related field
• 1+ years in a Call Center/Service Desk enterprise environment
• Strong customer service focus, organizational skills, and ability to multi-task with excellent time management skills required.
• Basic understanding of computer hardware, operating systems (Windows 10/11), and common business applications (Office 365, Active Directory, SSO, etc.)
• Hands on experience working with an ITSM/ticketing system (ServiceNow, Cherwell, Remedy, etc.)
• Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical end-users.
• Ability to take initiative, assume responsibility and follow up in a timely manner.
• Ability to maintain composure and re-prioritize work in a fast-paced environment.
• 1+ Years working in a business environment as part of a team.
• Ability to travel up to 10%.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Technology, Information and Media

Referrals increase your chances of interviewing at UniFirst Corporation by 2x

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Join KEYRUS and help us shape the future!

At Keyrus, we're passionate about innovation and technology. We’re a French company with over 28 years of experience, present in 26 countries and with more than 3,500 consultants around the globe. In Colombia, we’ve been leading digital experience and data intelligence solutions for 8 years, helping organizations evolve in the digital era.

Do you thrive in dynamic and challenging environments?

If you’re passionate about technology and looking for a place where you can grow professionally, Keyrus is the right place for you! Every day brings new challenges and opportunities to learn, evolve, and make a real impact.

We’re looking for a Help Desk Technician to join ourTeamwork . As a Help Desk Technician at Keyrus, you’ll support end-users from two US-based clients, ensuring a smooth, professional experience through timely and high-quality technical assistance. You’ll collaborate with both remote and on-site consultants to uphold excellence in service and ticket resolution.

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming support requests via the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.
• Collaborate with on-site consultants to resolve local IT incidents.
• Deliver user-focused support with clear and professional communication.

We’d love to meet you if you have:

• 3+ years of experience in Help Desk or IT support, preferably in remote or multi-client environments
• Excellent communication skills in English (both spoken and written)
• Strong troubleshooting skills and a customer service mindset
• Ability to work in fast-paced environments and manage multiple priorities
• Familiarity with macOS (highly desirable)

• Standard hours: Monday to Friday, 7:00 AM to 4:00 PM (EST)
• Occasional coverage on holidays (rotation basis with the team)

• A 100% remote position with a stable and structured work schedule
• A multicultural team and exposure to US-based client environments
• Opportunities to grow and evolve toward system and network administration responsibilities
• A professional and collaborative culture that values initiative and learning

If you’d like to learn more about us, visit:

At Keyrus, we believe in diversity. That’s why we evaluate only the technical and behavioral aspects of our candidates. We encourage everyone to apply—regardless of gender, age, ethnicity, religion, identity, or condition. Discrimination has no place in our team.

We hope to see you in the process!

China Three Gorges Latam , world leading renewable energy company, is seeking a Help Desk Specialist to join the Colombia team. Help Desk Specialist is responsible for providing timely and efficient technical support to all internal users. This role ensures the proper functioning of IT equipment and systems, resolves day-to-day incidents, and supports the implementation of IT policies and tools in coordination with the IT and Administration teams.

Specific Duties

User Support & Issue Resolution

• Respond to help desk tickets, emails, and direct user requests in a timely and professional manner.
• Diagnose and resolve hardware and software issues for laptops, desktops, printers, and peripheral devices.
• Escalate complex incidents to the IT Specialist or external providers when needed.
• Provide in-person and remote support to employees.

Onboarding & Offboarding

• Set up IT equipment and user accounts for new hires, including email, VPN, and system access.
• Ensure proper deactivation and return of IT assets during offboarding.
• Keep records of IT asset allocation per employee.

System & Application Support

• Assist users with Microsoft 365 applications (Outlook, Teams, Word, Excel, etc.).
• Provide basic support for SAP ERP access or incident logging.
• Support Wi-Fi, printer, and basic network troubleshooting.
• Install authorized software and ensure license compliance.

Inventory & Maintenance

• Track and update the inventory of IT equipment.
• Support periodic preventive maintenance of IT hardware.
• Manage the condition and availability of backup devices.

Documentation & Policy Compliance

• Maintain updated help desk procedures and common troubleshooting guides.
• Assist in implementing internal IT policies and good practices.
• Report recurring technical issues to identify improvement opportunities.

Requirements

• College degree in Computer Sciences, IT Support, or related field
• Minimum 3 years of relevant experience in IT and help desk tasks, including 1–2 years specifically in help desk, IT support, or similar roles.
• Proficient in Microsoft Office and Office package, contract management software (ERP).
• Required knowledge and skills: Basic understanding of hardware, software, and network troubleshooting, strong customer service orientation and teamwork skills, and exposure to SAP or ERP systems
• English Level B2
• Availability to work Fully On - Site (Bogota Office)

Benefits

• Medical Insurance
• Life Insurance
• Free Parking Space
• Free Snacks
• Birthday leave
• Food subsidy

Join to apply for the Help Desk Technician role at Keyrus

Join to apply for the Help Desk Technician role at Keyrus

Join KEYRUS and help us shape the future!

Who Are We?

At Keyrus, we're passionate about innovation and technology. We’re a French company with over 28 years of experience, present in 26 countries and with more than 3,500 consultants around the globe. In Colombia, we’ve been leading digital experience and data intelligence solutions for 8 years, helping organizations evolve in the digital era.

Do you thrive in dynamic and challenging environments?

If you’re passionate about technology and looking for a place where you can grow professionally, Keyrus is the right place for you! Every day brings new challenges and opportunities to learn, evolve, and make a real impact.

We’re looking for a Help Desk Technician to join our Teamwork . As a Help Desk Technician at Keyrus, you’ll support end-users from two US-based clients, ensuring a smooth, professional experience through timely and high-quality technical assistance. You’ll collaborate with both remote and on-site consultants to uphold excellence in service and ticket resolution.

What will your day-to-day look like?

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming support requests via the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.
• Collaborate with on-site consultants to resolve local IT incidents.
• Deliver user-focused support with clear and professional communication.
  
  

• 3+ years of experience in Help Desk or IT support, preferably in remote or multi-client environments
• Excellent communication skills in English (both spoken and written)
• Strong troubleshooting skills and a customer service mindset
• Ability to work in fast-paced environments and manage multiple priorities
• Familiarity with macOS (highly desirable)
  
  

• Standard hours: Monday to Friday, 7:00 AM to 4:00 PM (EST)
• Occasional coverage on holidays (rotation basis with the team)
  
  

• A 100% remote position with a stable and structured work schedule
• A multicultural team and exposure to US-based client environments
• Opportunities to grow and evolve toward system and network administration responsibilities
• A professional and collaborative culture that values initiative and learning
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Keyrus by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Estudiante de últimos semestres y/o profesional en Telecomunicaciones, Electrónica, Sistemas o afines, con experiencia mayor a 6 meses en analítica de datos, plataformas de telecomunicaciones, bases de datos, gestión de tickets, atención a requerimientos, identificación de fallas, desarrollo y programación.

Identificar posibles causas de la mala experiencia a nivel de red de los clientes, mediante la identificación de patrones de fallas y diagnóstico de desviaciones en la red. Además, generar reportes que respalden la mejora continua en los servicios y la implementación de automatismos que agilicen y mejoren los procesos de validación.

Join KEYRUS and help us shape the future!

At Keyrus, we're passionate about innovation and technology. We’re a French company with over 28 years of experience, present in 26 countries and with more than 3,500 consultants around the globe. In Colombia, we’ve been leading digital experience and data intelligence solutions for 8 years, helping organizations evolve in the digital era.

Do you thrive in dynamic and challenging environments?

If you’re passionate about technology and looking for a place where you can grow professionally, Keyrus is the right place for you! Every day brings new challenges and opportunities to learn, evolve, and make a real impact.

We’re looking for a Help Desk Technician to join our Teamwork . As a Help Desk Technician at Keyrus, you’ll support end-users from two US-based clients, ensuring a smooth, professional experience through timely and high-quality technical assistance. You’ll collaborate with both remote and on-site consultants to uphold excellence in service and ticket resolution.

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming support requests via the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.
• Collaborate with on-site consultants to resolve local IT incidents.
• Deliver user-focused support with clear and professional communication.

We’d love to meet you if you have:

• 3+ years of experience in Help Desk or IT support, preferably in remote or multi-client environments
• Excellent communication skills in English (both spoken and written)
• Strong troubleshooting skills and a customer service mindset
• Ability to work in fast-paced environments and manage multiple priorities
• Familiarity with macOS (highly desirable)

• Standard hours: Monday to Friday, 7:00 AM to 4:00 PM (EST)
• Occasional coverage on holidays (rotation basis with the team)

• A 100% remote position with a stable and structured work schedule
• A multicultural team and exposure to US-based client environments
• Opportunities to grow and evolve toward system and network administration responsibilities
• A professional and collaborative culture that values initiative and learning

If you’d like to learn more about us, visit:

At Keyrus, we believe in diversity. That’s why we evaluate only the technical and behavioral aspects of our candidates. We encourage everyone to apply—regardless of gender, age, ethnicity, religion, identity, or condition. Discrimination has no place in our team.

We hope to see you in the process!

Get AI-powered advice on this job and more exclusive features.

Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? This is your chance to join our team as a Help Desk Support Specialist , where you’ll be the first point of contact for IT assistance, ensuring seamless technical support for our internal customers.

Opportunity to grow in a fast-paced IT environment

Work with cutting-edge technology and support systems

Be part of a collaborative and supportive team

What You’ll Do:

• Answer and manage incoming support calls with patience and professionalism .
• Troubleshoot common IT issues, including password resets, account unlocks, and Wi-Fi connectivity .
• Guide users through tech setups like Microsoft Authenticator on iPhones .

Manage Tickets & Appointments

• Create and track IT support tickets using ConnectWise .
• Schedule follow-ups based on customer needs and urgency .

Basic IT Troubleshooting

• Assist with hardware and software issues .
• Reset passwords and unlock accounts in Active Directory (AD) .
• Walk users through Wi-Fi and mobile hotspot setups .

What We’re Looking For:

Strong verbal communication skills – You can break down tech jargon into easy-to-follow steps.

Experience with IT service and ticketing systems (ConnectWise preferred).

Basic troubleshooting knowledge (password resets, Wi-Fi, device management).

Customer-focused mindset – You stay cool under pressure and provide empathetic support.

Familiarity with Microsoft Authenticator, Active Directory, and mobile device management .

Prior experience in an IT support or help desk role .

Experience handling customer inquiries in a fast-paced environment .

Ready to level up your career? Apply today!

#WeAreHiring #BeMoreWithiQor #TechCareers #HelpDesk #ITSupport #CustomerFirst

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Telephone Call Centers

Referrals increase your chances of interviewing at iQor by 2x

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Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

Bilingual Help Desk Analyst

Scope: Full-time | On site

As a Helpdesk Support Analyst, you will be part of a fast-paced, dynamic team, focused on providing exceptional technical support and contributing to the smooth operation of our systems. This role offers an exciting opportunity to work in a company that values career growth, personal development, and teamwork. You'll be at the forefront of our commitment to delivering top-tier customer service, helping our teams work efficiently while gaining valuable experience in the IT support space.

• Provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues.
• Manage incoming support requests, prioritize tasks, and follow up to ensure prompt resolution of issues.
• Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications.
• Respond to helpdesk tickets via email, phone, or chat, offering solutions and advancing issues to higher-level support when necessary.
• Assist with system maintenance tasks and software installations as required.
• Maintain accurate documentation of support activities, including steps to resolve issues, solutions, and user guides.
• Collaborate with IT and other groups to ensure smooth IT operations and identify areas for improvement.
• Maintain an efficient support environment by adhering to standard methodologies for all helpdesk processes.

• Technician, Technologist, or Professional in Systems Engineering , Electronic Engineering , Software Engineering , or related fields.
• Previous experience in a helpdesk or technical support role, providing on-site or remote assistance.
• Proficient in operating systems (Windows, macOS, Linux) and resolving hardware difficulties.

• Proficiency in resolving hardware and software issues, including printers, VPN connections, and network-related problems.
• Familiarity with ticketing systems and incident management tools (e.g., ServiceNow, JIRA, or similar).
• Superb communication skills, with the ability to explain technical issues to non-technical users.
• Strong problem-solving skills and the ability to manage multiple tasks simultaneously.
• Ability to work under stress, prioritize tasks, and ensure timely resolution of support requests.
• English Level: B2+

• Experience with ITIL frameworks and standard processes for incident management.
• Familiarity with cloud-based platforms (e.g., Office 365, AWS) and remote support tools (e.g., TeamViewer, Remote Desktop).
• Certifications such as CompTIA A+, ITIL Foundation, or similar are a plus.

• A thoughtful culture with lived things we value for an appreciative and encouraging work environment.
• Opportunity to develop your potential in a personalized way and according to your objectives within the role.
• Health policy for you and preferential rate for your family.
• 100% disability payment.
• Economic incentive program for employee referrals for active positions.
• You will be part of one of the most driven Employee Funds in the industry where you will have access to savings, credits and special agreements with allied brands.
• Spaces for leisure, celebrations and recreation for your physical and mental health.

SoftwareONE helps clients govern and manage software estate – be it licensing optimization, procuring effectively, or deploying a cloud-based solution.