252 Ofertas de Technical Support en Colombia

Join to apply for the Customer Technical Support Engineer role at myGwork - LGBTQ+ Business Community

1 day ago Be among the first 25 applicants

Join to apply for the Customer Technical Support Engineer role at myGwork - LGBTQ+ Business Community

Get AI-powered advice on this job and more exclusive features.

This job is with Masabi, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Introducing Masabi

// At Masabi, we're driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we've partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you'll find the tools you need to build the career you want. Whether you're taking the direct route or trying a new path, we'll support you no matter what.

The role

// As a Customer Technical Support Engineer at Masabi, you'll be a key figure on the front lines, supporting leading transit agencies and technology partners worldwide. Your core mission is to maintain exceptional customer satisfaction by applying your technical expertise to investigate and resolve issues efficiently. From troubleshooting incidents to collaborating with product management and engineering teams, you'll ensure swift resolution and maintain the high standards our customers expect.

This is a dynamic, fast-paced role where you'll deepen your knowledge of both hardware and software systems while building strong relationships with stakeholders. Acting as an ambassador for Masabi, you'll play a vital part in delivering a seamless experience for riders and agencies alike, ensuring our mobile ticketing platform remains reliable, responsive, and empowering to users across the globe.

Location

// This role is only available to candidates based in Colombia in a fully remote model.

Responsibilities

• Act as the primary contact for 1st and 2nd line technical support via phone and email
• Respond promptly to incidents, diagnose issues, and collaborate closely with Product and Engineering for resolution
• Coordinate customer calls, progress reports, and incident management, ensuring resolution aligns with performance standards
• Managing the resolution of technical and non-technical issues in a professional, courteous manner
• Troubleshoot a wide range of technical issues on our Justride platform and associated hardware
• Assist in customer configuration and setups for special ticketing events and programs
• Deliver training on our systems and applications via video conferencing and in-person
• Develop and maintain technical reference materials, incident management solutions, and online FAQs
• Gain a deep understanding of all Masabi products and how they are deployed in real-world scenarios
• Participate in on-call rotations during critical launches and go-live periods
  
  

• Proven experience in a client-facing technical support or engineering environment
• Strong hands-on technical background with excellent investigative, debugging, and problem-solving skills
• Exceptional verbal and written communication skills in English, with the ability to document processes meticulously
• Comfortable working independently and as part of a team, especially under strict deadlines
• Experience with ticketing and CRM systems (e.g., Salesforce, Zendesk)
• Willingness to share knowledge and mentor colleagues
  
  

• Experience with relational databases (SQL)
• Knowledge of backend/frontend/mobile technologies (HTML, CSS, Javascript, JSON, Swift, Objective C, Kotlin, Java)
• Experience interacting with REST APIs
• Experience with version control systems (Git)
• Experience with cloud computing providers (AWS)
• Experience in the Transit sector
  
  

• 15 days paid vacation per year plus 18 public holidays
• Private Healthcare
• Monthly team bonding allowance
• Menopause support
• Choice of a workstation
• Ability to work for up to 3 months per year from any country in the world
• Fun and collaborative environment with a focus on making a difference in the world
  
  

• Driven by Purpose - We believe in journeys made simple. The work isn't always easy, but the best things never are.
• Encouraged to Accelerate - Masabi is going places and our people are in the driving seat. Whether you're taking the direct route or exploring new paths, we support your journey.
• Advancing with Empathy - We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2x

Get notified about new Customer Technical Support Engineer jobs in Colombia .

Bogota, D.C., Capital District, Colombia 1 month ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 4 days ago

Bogota, D.C., Capital District, Colombia 1 week ago

Chapinero, Capital District, Colombia 3 weeks ago

Bogota, D.C., Capital District, Colombia 1 month ago

Bogota, D.C., Capital District, Colombia 1 month ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Technical Support Specialist (Tier 1, 2, and 3)

Overview
We are seeking Technical Support Specialists across Tier 1, Tier 2, and Tier 3 levels to provide exceptional support for our clients and internal teams. The ideal candidates will have strong troubleshooting skills, clear communication abilities, and the technical expertise to resolve issues efficiently at their respective support levels.

Tier 1 (Frontline Support):

• Respond to customer inquiries via chat, email, or phone.
• Document and escalate issues that require higher-level support.
• Perform initial troubleshooting for common technical issues.
• Provide step-by-step guidance for users to resolve basic problems.

Tier 2 (Intermediate Support):

• Handle escalated issues from Tier 1 requiring deeper investigation.
• Diagnose and resolve moderately complex technical problems.
• Collaborate with product and engineering teams to replicate issues.
• Maintain knowledge base articles and technical documentation.

Tier 3 (Advanced/Expert Support):

• Resolve advanced and critical technical issues that Tier 2 cannot address.
• Conduct root cause analysis and work directly with development teams for fixes.
• Implement patches, configuration changes, or advanced troubleshooting.
• Advise on system improvements and preventative measures.

• Tier 1: 1+ year of customer service or tech support experience; strong communication and problem-solving skills.
• Tier 2: 2–3 years in technical support or IT; experience troubleshooting operating systems, networks, and applications.
• Tier 3: 4+ years in advanced technical support, systems administration, or engineering; deep knowledge of system architecture, databases, and network protocols.
• Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong English and Spanish (preferred) communication skills.

• Competitive salary and benefits.
• Opportunity to work with international clients.
• Career progression from Tier 1 to Tier 3 with training and certifications.
• Collaborative, multicultural team environment.

Technical Support Specialist (Tier 1, 2, and 3)

Overview
We are seeking Technical Support Specialists across Tier 1, Tier 2, and Tier 3 levels to provide exceptional support for our clients and internal teams. The ideal candidates will have strong troubleshooting skills, clear communication abilities, and the technical expertise to resolve issues efficiently at their respective support levels.

Tier 1 (Frontline Support):

• Respond to customer inquiries via chat, email, or phone.
• Document and escalate issues that require higher-level support.
• Perform initial troubleshooting for common technical issues.
• Provide step-by-step guidance for users to resolve basic problems.

Tier 2 (Intermediate Support):

• Handle escalated issues from Tier 1 requiring deeper investigation.
• Diagnose and resolve moderately complex technical problems.
• Collaborate with product and engineering teams to replicate issues.
• Maintain knowledge base articles and technical documentation.

Tier 3 (Advanced/Expert Support):

• Resolve advanced and critical technical issues that Tier 2 cannot address.
• Conduct root cause analysis and work directly with development teams for fixes.
• Implement patches, configuration changes, or advanced troubleshooting.
• Advise on system improvements and preventative measures.

• Tier 1: 1+ year of customer service or tech support experience; strong communication and problem-solving skills.
• Tier 2: 2–3 years in technical support or IT; experience troubleshooting operating systems, networks, and applications.
• Tier 3: 4+ years in advanced technical support, systems administration, or engineering; deep knowledge of system architecture, databases, and network protocols.
• Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong English and Spanish (preferred) communication skills.

• Competitive salary and benefits.
• Opportunity to work with international clients.
• Career progression from Tier 1 to Tier 3 with training and certifications.
• Collaborative, multicultural team environment.

Overview

We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications. At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we’re not just shaping the future of satellite communications—we’re transforming how the world connects. From bridging the digital divide to powering in-flight connectivity and delivering combat-proven advanced SATCOM solutions, we're driving deep-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world.

As a Technical Support Engineer, you will become part of Gilat Satellite Networks, Tier2 Support in the Americas region, Providing Services and Support for Gilat products and solutions.

• Provide technical Support to Gilat Customers for Gilat and third-party products (IP Networking, Cellular, RF and Satellite communication)
• Perform software upgrades, onsite Installation, Site surveys and troubleshooting on problems.
• Lead worldwide Demos related to Gilat’s products and solutions (mainly in Americas region)
• Perform Customer visits, Provide Analysis reports, technical documents, and frontal training.
• POC for dedicated customers (Weekly conference calls)
• Resolve Customer Service Request within SLA
• Work with ERP Systems (SAP, CRM, SharePoint)

• B.E / B. Tech - Electronics / Communication Engineering
• At least 2 years of experience, working as customer service engineer in customer environment – Must
• Experience with remote connection (Team viewer, VPN, VLC) – Must
• Advanced English level - Must
• Working knowledge in TCP/IP networking (protocols, Sniffer captures and Analysis) – Must
• Ability to work during weekends and holidays whether necessary – Must
• Ability to go out station/abroad – Must
• Be familiar with VSATs and Satellite communications – Must
• Be familiar with RF equipment and testing tools (Cables types, Connectors, Spectrum Analyzer, Power meter, etc) – Must
• Be familiar with Earth station antennas (RFT, UPLC, ACU) – Advantage
• Be familiar with Cisco switches and routers (Commands, configuration, routing protocols) – Advantage
• Be familiar with virtualized environments – Advantage
• DevOps and scripting languages - Advantage

Please submit your application with an English resume (CV).

• Entry level

• Full-time

• Information Technology
• Industries
• Satellite Telecommunications

Overview

Company: Ringover — A fast-growing French telecom company

Are you tech-savvy, proactive, and ready to work in a fast-paced international environment? We’re looking for a Technical Support Engineer to join the support team at Ringover, a cutting-edge telecommunications company that's transforming the way businesses connect.

• Provide advanced technical support to end users across platforms (Windows, MacOS, Linux, Android, iOS).
• Be the escalation point for Level 1 engineers and troubleshoot complex technical issues.
• Manage and resolve support tickets via platforms like Zendesk.
• Collaborate with global IT and development teams to ensure smooth issue resolution.
• Support integrations, software troubleshooting, and conduct root cause analyses.

• 3 years' of technical support experience.
• Strong technical background, including understanding of networking (TCP/IP, subnets, firewalls, servers).
• Hands-on experience with ATS tools, CRM, and SaaS environment.
• Excellent communication — ability to translate complex tech into user-friendly solutions.
• Fluent in English, French is a plus.
• Availability to work in US or Europe time zones.

• Associate

• Full-time

• Information Technology

• Telecommunications

Overview

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at

Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software. Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Support for Community Involvement
• We’re serious about a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Sanas is revolutionizing communication with the world’s first real-time algorithm that modulates accents, eliminates background noises, and enhances speech clarity. Founded by experienced startup entrepreneurs with a track record of creating unicorns, our innovative GDP-shifting technology sets a new industry standard.

Established in 2020, Sanas has grown to a team of 200 employees and secured over $100 million in funding from top investors such as Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, and Quiet Capital. We collaborate with numerous Fortune 100 companies, offering more than just a product — an investment in the future of communication.

As a Technical Support Engineer , you will be a key technical resource, ensuring timely resolution of customer issues while maintaining high service standards. Your role involves working closely with cross-functional teams to diagnose, troubleshoot, and resolve technical problems both remotely and on-site when necessary. The successful candidate will be expected to:

• Act as the primary technical contact for customers experiencing issues with our products or services.
• Monitor support tickets and ensure they are acknowledged and updated within SLA timeframes.
• Provide top-level support to our global customer base, embodying our commitment to a world-class customer experience.
• Take full ownership of issues, handle customer communication via email or calls based on problem criticality.
• Diagnose and troubleshoot technical problems systematically.
• Identify product issues and drive resolution of complex problems, escalating unresolved issues appropriately and documenting thoroughly.
• Replicate problems in test environments to find root causes, documenting call logs, screenshots, network traces, etc.
• Understand customer setups and offer technical advice with a positive attitude, sharing tips and best practices.
• Collaborate with Solutions Architects, Product & Engineering, QA, and Customer Success teams to resolve issues and enhance product performance.
• Serve as a subject matter expert on existing and upcoming product technologies.
• Build and maintain strong relationships with customers and partners to ensure high satisfaction.
• Participate in team and company-wide meetings, contributing to support strategies.

• Strong knowledge of Windows application troubleshooting, including UI, functionality, and performance issues.
• Deep understanding of Windows OS, hardware, software, and configurations.
• Expertise in debugging, error analysis, and troubleshooting in Windows and Linux environments.
• Solid understanding of networking concepts, including Active Directory, firewalls, proxies, deployment tools, and authentication protocols.
• Preferred experience in media, especially audio processing and communications.
• Skills in scripting (PowerShell, Batch, etc.) for automation and troubleshooting.
• Familiarity with SQL and query languages is a plus.
• Basic knowledge of cloud platforms like Azure, AWS, or GCP is advantageous.

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with customers.
• Systematic problem analysis and reasoning.
• Customer-centric approach with a focus on high-quality support.
• Ability to work independently and collaboratively.
• Active listening skills to understand customer needs thoroughly.
• Problem ownership, escalation when necessary, and focus on customer satisfaction.
• Effective collaboration with cross-functional teams.
• Attention to detail in documenting interactions and resolutions.
• Willingness to learn continuously and stay updated on industry trends.
• Ability to manage multiple priorities in a dynamic, high-pressure environment.

Joining us means contributing to the world’s first real-time speech understanding platform, transforming contact centers and enterprises worldwide. Our technology empowers agents, enhances customer experiences, and drives growth. This is just the beginning of exploring the vast potential of an increasingly sonic future.

Join to apply for the Technical Support Engineer role at Simetrik .

Get AI-powered advice on this job and more exclusive features.

As a Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. This is an excellent opportunity for someone who enjoys engaging with customers, has a strong foundation in SQL, and is eager to develop their skills further.

• Proficiency in SQL and database knowledge.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical individuals.
• Excellent communication skills in English and Spanish.
• Experience with Python and AWS services is desirable.
• Previous experience in a technical support role, preferably in a software or SaaS environment.
• A proactive attitude and a commitment to delivering exceptional customer service.
• Experience with Zendesk.

Responsibilities:

• Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels (email, phone).
• Create and analyze SQL queries to identify and resolve customer issues related to data reconciliation.
• Collaborate with our development team to escalate and resolve complex technical problems.
• Document customer interactions and contribute to our knowledge base for continuous improvement.
• Stay up-to-date with our software updates and new features to effectively support our clients.

The job description contains some irrelevant details about funding, culture, and other benefits that could be summarized or removed for clarity. Also, the job posting appears active, with recent timestamps and location details.

About DEUNA

DEUNA is a rapidly growing startup revolutionizing global commerce withATHIA , our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combinespayment intelligence ,checkout optimization , anddata orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments!

Visit to learn more about us!

We’re seeking for a Technical Support Manager to lead our Technical Support team! If you have a knack for leading teams, integrating tools, and creating efficient, scalable workflows, we’re looking for you. You’ll be driving continuous improvements, automation and building strong relationships with clients and stakeholders. Ready to make an impact?

>> Key Responsibilities:

- Manage the configuration of tools such as JIRA and Zendesk.

- Optimize and monitor workflows and integrations between various tools.

- Continuous improvement of the Frontend for tickets.

- Develop and maintain escalation policies, shift rotation and a sense of urgency for efficient incident management.

- Guide and train the support team, implementing methodologies for area management.

- Act as a point of contact between clients and internal teams, ensuring effective communication about incidents and improvements.

- Support TPM and CSM Teams: Collaborate with teams to obtain tools that streamline event and activity reviews.

- Identify and automate processes to improve efficiency and reduce repetitive tasks, maintaining automated workflows in Jira and Zendesk.

- Ensure that response times meet SLA requirements and manage the escalation of critical incidents.

- Define and implement performance KPIs, identify patterns in incidents, and propose process improvements.

>> Requirements:

- Experience with ticketing platforms (Jira, Zendesk).

- Knowledge of databases (PostgreSQL, DynamoDB) and tools like Elastic Search.

- Skill in creating and maintaining automated workflows and knowledge of ITIL methodologies.

- Ability to lead teams in dynamic environments.

- Effective communication skills, both written and verbal.

- Ability to manage relationships with clients and stakeholders.

- Ability to quickly and efficiently solve complex problems.

- Experience in managing crises and critical incidents, with a focus on continuous improvement.

- Ability to identify patterns in incidents and propose process improvements and automation.

>> Education & Experience:

- Degree in areas such as: Systems Engineering, Computer Science, or related fields.

- Certifications in ITIL or technical support are a plus.

- English is desirable.

- 3-5 years of technical support experience, preferably in technology or fintech.

- At least 1 year of experience managing support teams.

- Experience in implementing improvements and process automation in agile environments.

If you're eager to take on an exciting opportunity in the digital payments space and have the expertise to lead a dynamic technical support team, we’d love to hear from you!

What will you find when you join DEUNA?

- A multicultural team distributed throughout LATAM

- Dynamism, agility and constant innovation

- Being part of a high-impact solution for an entire region

- The best tools and technology to operate

- Being part of the startup culture.

- We are in full expansion!

Benefits:

Vacations and additional PTO ️

Remote work from anywhere

Economic support for health insurance, internet and cell phone line

We all own DEUNA, we offer stock options

Learning and development platform

Multidisciplinary, diverse and dynamic team

Growth and career path

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!