160 Ofertas de Technical Application Specialist en Colombia

In this role, your responsibilities will be

· Develop and support the execution of the strategic growth plan for the FLEXIM business unit in Colombia.

· Direct sales to defined customers – defined region.

· Provide formal and informal technical advice in the field by performing demonstration and feasibility measurements, as well as specific consultations as a specialist expert to work teams for commissioning services and similar.

· Attend technical emergency requests for measurement and/or equipment installation with immediate response, exclusively when the request involves the sale of equipment.

· Develop internal technical and commercial training sessions at Emerson for internal and external sales teams, service, proposals, engineering, and similar.

· Influence technical specifications to maximize the content of flow products and solutions.

· Provide competitive and superior technical solutions to customers.

· Work closely with the BDM and Marketing team to identify and develop new business opportunities for products and solutions.

· Develop technical solution presentations for Flow/FLEXIM products and solutions for both the commercial area and customers.

· Conduct seminars for customers and industrial groups as needed throughout the national territory and/or LAM.

· Establish face-to-face contact with key customers and new customers to build a solid relationship; obtain key sales-related information, understand their needs, and analyze their concerns, plans, and purchasing criteria.

· Analyze customer process requirements to select the products and solutions that best fit their needs, balancing the proposed technical solution with the commercial one.

· Drive the development of VIP solutions that maximize the content of Flow-FLEXIM products.

· Provide support and follow-up on FLEXIM solution quotations, assisting in the selection and sizing of instruments when necessary.

· Develop knowledge of the competitive situation and the technical capabilities of the products.

· Establish and cultivate new potential customers.

· Lead efforts to create and document a portfolio of successful applications and quantify commercial results. Coordinate efforts with the BU sales and marketing area as necessary.

· Keep opportunities updated in CRM.

· Attend all mandatory training provided by the company, such as those related to Trade Compliance and all topics related to legal and/or corporate compliance, and may also be a reference in these topics if required.

Who you are:

· Clear written and verbal communication skills (English and Spanish)

· Customer focus

· Ability to communicate & build collaborative interpersonal relationships with the supplier & Emerson teams

· Demonstrate initiative and determination in solving problems.

· Attention to detail

· Excellent time management

· Ability to work independently and as excellent teammate

For this role, you will need:

· Bachelor’s Degree in Mechanical, Electronic, Chemical, Industrial Engineer or related.

· 10+ years of experience in a measurement & control systems industry

· Intermediate / Advanced English.

· Thorough knowledge of flow products and solutions .

· Availability to travel locally and regionally.

Preferred qualifications that set you a part:

· Computer skills; Microsoft Office, CRM, CAD

· Knowledge of quality management systems.

· Knowledge of the Metal & Mining, Oil & Gas, and Pulp & Paper industries.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

Welcome to our Careers section! We hire only talented, dedicated, and driven individuals - the best and the brightest from all over the world. Join us as we develop and deliver solutions for some of the world’s toughest challenges. Search below to find the right opportunity for you.

As a specialist in HIS applications, you will play a key role in the implementation, configuration, and support of Hospital Information Systems (HIS). Collaborating with healthcare professionals, IT teams, and end users, you will ensure efficient use of HIS applications to improve patient care, workflow, and operational excellence.

You will become a product expert, advising clients on the best solutions and guiding them to implement the standard solution effectively. Your role includes minimizing client-specific work, staying up-to-date with product developments, and liaising with various departments.

The position requires regular client site visits and potential travel for up to five days a week. You will follow the latest version of the ARIES Implementation Methodology, updated periodically as part of a continuous improvement culture.

• Discovery: Review proposal and bidding documentation, analyze client processes, identify needs and pain points, and present proposed solutions to clients.


• Launch: Advise clients on how adopting InterSystems' solution can improve their processes and propose solutions by mapping existing product components, minimizing deviations from standard product lines.


• Configuration: Set up client configurations, create validation scripts, and participate in system and data validation. Address client issues, document incidents, and collaborate on applying fixes. Produce high-quality project documentation.


• Adoption: Participate in Go Live simulations, prepare training materials, conduct individual and group training, and support clients during go-live.


• Maintenance: Collaborate with departments to resolve issues, hand over to support, analyze lessons learned, optimize HIS applications, and work on updates, patches, and new features.


• Ongoing Responsibilities: Analyze client processes, advise on adopting InterSystems' solution, support colleagues, maintain consistent documentation, and study new features in TrakCare. Ensure proper data collection and manage configuration changes.

• At least 3 years of experience in the healthcare industry with solid knowledge of workflows, standards, and regulatory requirements in both public and private healthcare sectors.


• Proven experience in implementing and supporting hospital information systems.


• Proficiency in HIS applications, including customization and configuration.


• Excellent communication and interpersonal skills to collaborate effectively with various stakeholders.


• Analytical mindset with the ability to identify and resolve technical issues.


• Experience in end-user training and providing ongoing support.


• Knowledge of data management, security, and confidentiality considerations in healthcare.


• Experience in communicating with key stakeholders at different levels within healthcare organizations, both public and/or private sector companies.


• Experience in implementing IT solutions.


• Experience in customer-facing IT services.


• Previous experience as an application specialist or in configuring hospital information systems.


• Previous experience in change management.


• Certification in relevant HIS applications or health informatics.


• Familiarity with industry standards such as HL7 and FHIR.


• Management skills to coordinate HIS implementation activities.


• Knowledge of emerging trends and technologies in healthcare IT.

• University degree in healthcare professions or Computer Engineering.


• Proficiency in English.


• Valid American or Canadian visa.

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

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At InterSystems, we take your privacy seriously. Our Data Protection Information Notice outlines how we collect, use, and protect your information throughout the application process. This includes:

• The types of personal data you provide,


• How and why we process your data,


• Who may access or receive your data,


• Possible transfers of your data abroad (if at all),

Please provide your preferred first name or nickname (if different from first name provided above).

Fraudulent Activity Alert: Recently, InterSystems has been made aware that unidentified third parties may be fraudulently claiming to be InterSystems recruiters. Be advised that InterSystems Corporation and its subsidiaries do not conduct interviews over text. All InterSystems recruiters have email addresses on the InterSystems.com domain (ex: ). InterSystems Corporation will not ask for your banking information as part of the recruitment process.

InterSystems policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation, or gender identity or expression, or any other legally protected category. For more information about applicant rights under the United States law, please review our EEO information. Individuals who require accommodation in the job application process for a posted position may call .

Welcome to our Careers section! We hire only talented, dedicated, and driven individuals - the best and the brightest from all over the world. Join us as we develop and deliver solutions for some of the world’s toughest challenges. Search below to find the right opportunity for you.

As a specialist in HIS applications, you will play a key role in the implementation, configuration, and support of Hospital Information Systems (HIS). Collaborating with healthcare professionals, IT teams, and end users, you will ensure efficient use of HIS applications to improve patient care, workflow, and operational excellence.

You will become a product expert, advising clients on the best solutions and guiding them to implement the standard solution effectively. Your role includes minimizing client-specific work, staying up-to-date with product developments, and liaising with various departments.

The position requires regular client site visits and potential travel for up to five days a week. You will follow the latest version of the ARIES Implementation Methodology, updated periodically as part of a continuous improvement culture.

• Discovery: Review proposal and bidding documentation, analyze client processes, identify needs and pain points, and present proposed solutions to clients.


• Launch: Advise clients on how adopting InterSystems' solution can improve their processes and propose solutions by mapping existing product components, minimizing deviations from standard product lines.


• Configuration: Set up client configurations, create validation scripts, and participate in system and data validation. Address client issues, document incidents, and collaborate on applying fixes. Produce high-quality project documentation.


• Adoption: Participate in Go Live simulations, prepare training materials, conduct individual and group training, and support clients during go-live.


• Maintenance: Collaborate with departments to resolve issues, hand over to support, analyze lessons learned, optimize HIS applications, and work on updates, patches, and new features.


• Ongoing Responsibilities: Analyze client processes, advise on adopting InterSystems' solution, support colleagues, maintain consistent documentation, and study new features in TrakCare. Ensure proper data collection and manage configuration changes.

• At least 3 years of experience in the healthcare industry with solid knowledge of workflows, standards, and regulatory requirements in both public and private healthcare sectors.


• Proven experience in implementing and supporting hospital information systems.


• Proficiency in HIS applications, including customization and configuration.


• Excellent communication and interpersonal skills to collaborate effectively with various stakeholders.


• Analytical mindset with the ability to identify and resolve technical issues.


• Experience in end-user training and providing ongoing support.


• Knowledge of data management, security, and confidentiality considerations in healthcare.


• Experience in communicating with key stakeholders at different levels within healthcare organizations, both public and/or private sector companies.


• Experience in implementing IT solutions.


• Experience in customer-facing IT services.


• Previous experience as an application specialist or in configuring hospital information systems.


• Previous experience in change management.


• Certification in relevant HIS applications or health informatics.


• Familiarity with industry standards such as HL7 and FHIR.


• Management skills to coordinate HIS implementation activities.


• Knowledge of emerging trends and technologies in healthcare IT.

• University degree in healthcare professions or Computer Engineering.


• Proficiency in English.


• Valid American or Canadian visa.

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

Create a Job Alert

Interested in building your career at InterSystems? Get future opportunities sent straight to your email.

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

InterSystems Employment History *

I have never worked at InterSystems

I am a current InterSystems employee or intern

I am a former InterSystems employee or intern

I have worked at an InterSystems Customer or Partner

Job Location * Select.

Please indicate relationship to job location

Do you now or have you previously worked for an InterSystems client? * Select.

Data Protection Information Notice * Select.

At InterSystems, we take your privacy seriously. Our Data Protection Information Notice outlines how we collect, use, and protect your information throughout the application process. This includes:

• The types of personal data you provide,


• How and why we process your data,


• Who may access or receive your data,


• Possible transfers of your data abroad (if at all),

Please provide your preferred first name or nickname (if different from first name provided above).

Fraudulent Activity Alert: Recently, InterSystems has been made aware that unidentified third parties may be fraudulently claiming to be InterSystems recruiters. Be advised that InterSystems Corporation and its subsidiaries do not conduct interviews over text. All InterSystems recruiters have email addresses on the InterSystems.com domain (ex: ). InterSystems Corporation will not ask for your banking information as part of the recruitment process.

InterSystems policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation, or gender identity or expression, or any other legally protected category. For more information about applicant rights under the United States law, please review our EEO information. Individuals who require accommodation in the job application process for a posted position may call .

Pharmaceutical Licensing Application Specialist

LighthouseAI , a Pharma Solutions company, provides pharmaceutical state licensing software and services to pharmaceutical manufacturers, wholesale distributors, logistics companies, and pharmacies.

The LighthouseAI product suite includes LighthouseAI Intelligence, which uses artificial intelligence to automate compliance requirement research, and LighthouseAI Management which enables maintenance.

LighthouseAI will create a stress-free and streamlined state licensing experience with support from our expert industry veterans and professional solutions.

• Draft online and hard copy state pharmaceutical applications;
• Review signed applications for accuracy and completion;
• Review outgoing and incoming physical mail (electronically if working remote);
• Address deficiencies highlighted by the Board on behalf of customer;
• Update internal database to reflect application progression;
• Maintain document repository of customer supporting documents, applications and deficiency correspondence;
• Administrative work (basic Microsoft Word skills required);
• Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company and/or its customers.

• Minimum of one (1) year of experience in regulatory affairs, licensing, or a related administrative field, preferably in the pharmaceutical, healthcare, or life sciences industries.
• Demonstrated experience with regulatory data entry, application processing, or compliance documentation.
• Familiarity with state or federal regulatory bodies, such as Boards of Pharmacy, DEA, or FDA, is a plus.
• Experience working in a high-volume, deadline-driven environment with a strong attention to detail.
• Prior experience using document management systems, customer relationship management (CRM) software, or licensing portals is preferred.

• Strong verbal and written communication skills, including professional email etiquette and clear documentation practices.
• Ability to interpret regulatory instructions and requirements and translate them into accurate application materials.
• Proficient in Microsoft Office Suite (especially Word, Excel, and Outlook); experience with PDF editing tools is a plus.
• Capable of handling sensitive or confidential information with discretion.
• Highly organized with the ability to prioritize and manage multiple tasks simultaneously.
• Self-motivated, adaptable, and comfortable working independently or collaboratively in a remote or hybrid environment.
• Demonstrated problem-solving ability and a proactive approach to addressing application deficiencies or process delays.

This position is remote and open to candidates located in Colombia.

Monday - Friday 8am - 4:30pm ET

Overview

Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Information Technology team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Business Application Specialist to join their dynamic team.

The role of a Business Application Specialist is crucial in ensuring that software applications function effectively, supporting business operations and enabling user productivity. This position requires strong technical skills, problem-solving abilities, and a customer-focused approach to deliver high-quality support and continuous improvement of applications.

• Provide frontline support for software applications, diagnosing and resolving technical issues reported by end-users.
• Track and manage incidents using a ticketing system, ensuring timely resolution and communication with stakeholders.
• Monitor application performance and system health, proactively identifying potential issues and addressing them before they impact users.
• Create and maintain detailed documentation for application configurations, standard operating procedures, and troubleshooting guides.
• Develop and deliver training sessions for end-users to help them effectively use applications and understand any new features or updates.
• Work closely with development teams, system administrators, and other IT professionals to ensure seamless integration and operation of applications.
• Assist with application upgrades, patches, and regular maintenance tasks to ensure optimal performance and security.
• Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences.
• Conduct testing of new applications, features, and updates to ensure they meet quality standards and user requirements.
• Generate and analyze reports on application performance, usage, and incident trends to provide insights and recommendations for improvements.

• Strong knowledge of software applications, operating systems, and account management.
• Excellent analytical and troubleshooting abilities to diagnose and resolve technical issues efficiently.
• Strong verbal and written communication skills to effectively interact with end-users, team members, and stakeholders.
• A commitment to providing exceptional support and service to end-users, with a focus on understanding and addressing their needs.
• Meticulous attention to detail to ensure accuracy in documentation, reporting, and problem resolution.
• Ability to manage multiple tasks and priorities in a fast-paced environment, ensuring timely resolution of issues.
• A team player who can work collaboratively with colleagues across different functions to achieve common goals.
• Flexibility to adapt to changing technologies, processes, and business requirements.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• At least 2-3 years of experience in an application support or technical support role.

• Experience with enterprise software applications and ticketing systems.

• Familiarity with IT service management frameworks and best practices.

• Works closely with IT teams, security professionals, and other stakeholders.
• The role may require occasional after-hours or weekend work to address updates / system maintenance, troubleshooting, or critical issues.

Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.

- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.

- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.

- A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.

- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.

- Competitive compensation: You will be rewarded with competitive compensation.

EQUAL OPPORTUNITY EMPLOYER

Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

JOB TITLE: Cash Application Specialist

DEPT: Patient Accounts

LOCATION: MRMC - Columbia, TN

SHIFT: Full Time, Day Shift

MAURY REGIONAL HEALTH:

At Maury Regional Health, patients are at the heart of everything we do. We're committed to clinical excellence and compassionate care, offering exceptional service. As a top-rated organization, we foster an inclusive, collaborative work environment where innovation and patient care lead the way.

JOB SUMMARY:

Responsible for accurate posting of insurance, patient and collection agency payments, patient refunds and balancing daily postings. Prepares bank deposits daily and accurately.

JOB REQUIREMENTS:

* 1 Year of Related Healthcare Experience Required

* 1 Year of Knowledge of Medical Terminology, CPT & ICD 10 Coding Guidelines, Revenue Cycle and Practice Finance Required

* 1 Year of Typing, Computer and 10 Key Calculator Skills Required

* 1 Year of Cash Operations in a Healthcare Setting Preferred

WHY MAURY:

* 2024 Best Place to Work & 2024 Best Place for Working Parents

* Medical, Dental, Vision, Retirement Plans & PTO

* Educational Assistance, Tuition Reimbursement & Career Advancement Navigation

* Employee Discounts

* Childcare Services - Hospitots

* Adoption Assistance

For more information: About Maury Regional Health

MISSION, VISION & VALUES:

MISSION: Clinical excellence. Compassionate care. Every patient. Every day.

VISION: To be the trusted choice for health and wellness in southern Middle Tennessee by delivering a safe, seamless and patient-centered experience.

VALUES:

W - Wholeness: Wellness-centered care of mind, body & spirit for our patients & health care team.
E - Empathy : Understanding the feelings of others as we walk with them on their path to wellness.

C - Community: Creating relationships, connections & trust.
A - Advocacy: Defending the rights of all to be heard.
R - Respect: Treating everyone with dignity & respect.
E - Equity: Providing each individual a fair opportunity to achieve their full potential.

STRATEGIC ANCHORS:

* Quality patient care

* Highly effective teams

* Stewardship of resources

* Innovative culture

Maury Regional Health is committed to the principles of Equal Employment Opportunity in all aspects of the employer/employee relationship. Maury Regional Health grants equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origins (including ancestry), genetic information, disability, age, military/national guard/veteran status, sexual orientation, gender identity, or gender expression, or other status protected by state or federal law. Statements made by applicants for employment on this application form will be checked for accuracy. Maury Regional Health campuses are tobacco-free. All tobacco use is prohibited.

Join to apply for the Aprio Colombia - Business Application Specialist role at Aprio

3 days ago Be among the first 25 applicants

Join to apply for the Aprio Colombia - Business Application Specialist role at Aprio

Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Information Technology team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Business Application Specialist to join their dynamic team.

The role of a Business Application Specialist is crucial in ensuring that software applications function effectively, supporting business operations and enabling user productivity. This position requires strong technical skills, problem-solving abilities, and a customer-focused approach to deliver high-quality support and continuous improvement of applications.

Position Responsibiltiies

• Provide frontline support for software applications, diagnosing and resolving technical issues reported by end-users.
• Track and manage incidents using a ticketing system, ensuring timely resolution and communication with stakeholders.
• Monitor application performance and system health, proactively identifying potential issues and addressing them before they impact users.
• Create and maintain detailed documentation for application configurations, standard operating procedures, and troubleshooting guides.
• Develop and deliver training sessions for end-users to help them effectively use applications and understand any new features or updates.
• Work closely with development teams, system administrators, and other IT professionals to ensure seamless integration and operation of applications.
• Assist with application upgrades, patches, and regular maintenance tasks to ensure optimal performance and security.
• Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences.
• Conduct testing of new applications, features, and updates to ensure they meet quality standards and user requirements.
• Generate and analyze reports on application performance, usage, and incident trends to provide insights and recommendations for improvements.
  
  

• Strong knowledge of software applications, operating systems, and account management.
• Excellent analytical and troubleshooting abilities to diagnose and resolve technical issues efficiently.
• Strong verbal and written communication skills to effectively interact with end-users, team members, and stakeholders.
• A commitment to providing exceptional support and service to end-users, with a focus on understanding and addressing their needs.
• Meticulous attention to detail to ensure accuracy in documentation, reporting, and problem resolution.
• Ability to manage multiple tasks and priorities in a fast-paced environment, ensuring timely resolution of issues.
• A team player who can work collaboratively with colleagues across different functions to achieve common goals.
• Flexibility to adapt to changing technologies, processes, and business requirements.
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in application support or IT service management (e.g., ITIL) are advantageous.
  
  

• At least 2-3 years of experience in an application support or technical support role.
• Experience with enterprise software applications and ticketing systems.
• Familiarity with IT service management frameworks and best practices.
• Work Environment
• Works closely with IT teams, security professionals, and other stakeholders.
• The role may require occasional after-hours or weekend work to address updates / system maintenance, troubleshooting, or critical issues.
  
  

• Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
• An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.
• A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.
• Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
• Competitive compensation: You will be rewarded with competitive compensation.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Professional Services

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Overview

Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Information Technology team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Business Application Specialist to join their dynamic team.

The role of a Business Application Specialist is crucial in ensuring that software applications function effectively, supporting business operations and enabling user productivity. This position requires strong technical skills, problem-solving abilities, and a customer-focused approach to deliver high-quality support and continuous improvement of applications.

• Provide frontline support for software applications, diagnosing and resolving technical issues reported by end-users.
• Track and manage incidents using a ticketing system, ensuring timely resolution and communication with stakeholders.
• Monitor application performance and system health, proactively identifying potential issues and addressing them before they impact users.
• Create and maintain detailed documentation for application configurations, standard operating procedures, and troubleshooting guides.
• Develop and deliver training sessions for end-users to help them effectively use applications and understand any new features or updates.
• Work closely with development teams, system administrators, and other IT professionals to ensure seamless integration and operation of applications.
• Assist with application upgrades, patches, and regular maintenance tasks to ensure optimal performance and security.
• Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences.
• Conduct testing of new applications, features, and updates to ensure they meet quality standards and user requirements.
• Generate and analyze reports on application performance, usage, and incident trends to provide insights and recommendations for improvements.

• Strong knowledge of software applications, operating systems, and account management.
• Excellent analytical and troubleshooting abilities to diagnose and resolve technical issues efficiently.
• Strong verbal and written communication skills to effectively interact with end-users, team members, and stakeholders.
• A commitment to providing exceptional support and service to end-users, with a focus on understanding and addressing their needs.
• Meticulous attention to detail to ensure accuracy in documentation, reporting, and problem resolution.
• Ability to manage multiple tasks and priorities in a fast-paced environment, ensuring timely resolution of issues.
• A team player who can work collaboratively with colleagues across different functions to achieve common goals.
• Flexibility to adapt to changing technologies, processes, and business requirements.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• At least 2-3 years of experience in an application support or technical support role.

• Experience with enterprise software applications and ticketing systems.

• Familiarity with IT service management frameworks and best practices.

• Works closely with IT teams, security professionals, and other stakeholders.
• The role may require occasional after-hours or weekend work to address updates / system maintenance, troubleshooting, or critical issues.

Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.

- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.

- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.

- A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.

- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.

- Competitive compensation: You will be rewarded with competitive compensation.

EQUAL OPPORTUNITY EMPLOYER

Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

We believe in a world where travel companies can innovate freely, growing and accelerating their business, while delivering the experience travelers want and the change the industry needs.

FLYR is a technology company that unlocks freedom to innovate for the travel industry – eliminating legacy constraints to enable real-time decision making and create the experiences travelers seek. With FLYR, businesses are able to quickly unlock modern retailing capabilities, improve revenue performance and modernize the e-commerce experience.

As an Application Support Specialist in the IT airline industry, you will be at the forefront of ensuring the uninterrupted operation of our critical software systems. You will have the opportunity to showcase your problem-solving skills, working diligently to resolve technical issues, and providing essential support to airline staff and end-users. This role offers the chance to work in a dynamic, fast-paced environment, where your technical expertise will directly impact the efficiency and customer satisfaction of our airline services. If you thrive in a challenging and collaborative environment, are passionate about the airline industry, and have a strong commitment to quality support, this role provides a rewarding opportunity to make a significant difference.

Please note that we require advanced English level for this position. This is a remote opportunity with 17:00 - 02:00 GMT-5 working hours.

• Respond to and resolve production incidents, ensuring minimal downtime and impact on operations, preventing SLA violation and hitting SLO targets.
• Prioritize and escalate issues based on their severity and impact.
• Investigate, diagnose, and troubleshoot technical issues reported by airline staff or end-users.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Document issue resolution steps and maintain a knowledge base for future reference.
• Provide technical support to airline staff and end-users, offering clear and concise instructions.
• Communicate effectively with non-technical stakeholders to gather information and explain technical issues.
• Assist in the deployment of software updates, patches, and enhancements.
• Identify opportunities for performance improvement and optimization in collaboration with development teams.
• Ensure compliance with industry standards and security protocols.
• Working Hours - 17:00 - 02:00 GMT-5 with 1 hour break

• 2+ years of overall experience in IT
• Bachelor’s degree in computer science, information technology, or a related field (or equivalent work experience).
• Proven experience in application support, preferably in the airline industry. Familiarity with the incident management process.
• Familiarity with software development methodologies (e.g., Agile, Waterfall).
• Proficiency in troubleshooting and technical problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Ability to read and investigate scripts in XML/Python
• Basic API knowledge
• Experience in CI/CD, GIT
• Basic SQL knowledge
• Readiness for compensated on-call duties
• Good English written and verbal communication skills.

• Knowledge of airline industry processes and systems is a plus.
• ITIL or related certifications are advantageous.
• Cloud computing platforms experience
• Experience with monitoring applications e.g. Sentry
• Experience with observability tools e.g. DataDog

• Private Medical Insurance
• Bonus for extralegal transport
• 22 days of vacation
• Internal technology training and tech sessions
• Team building events

Here at FLYR, we’re committed to growing with intention, having our teams better reflect the world around us. We strive to create an environment of inclusion and even more importantly, belonging, where psychological safety, empathy, and human connection are at the center of our leadership principles. Not only does this enable us to create better products and have a better work environment, it’s good for the bottom line and it’s the right thing to do.

FLYR provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetics, marital or veteran status. In addition to federal law requirements, FLYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.

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