1.517 Ofertas de Spring Professional en Colombia

Overview

Sutherland Bogota, D.C., Capital District, Colombia

Professional Services Engineer

Bogota, D.C., Capital District, Colombia

• Support direct Customer Support teams, Business Partners and Customers Globally to address the related product issues and resolve high-level issues acting as a Level 2.
• Maintain quality and on-going internal and external communication throughout your analysis.
• Provide high level of support and minimize R&D escalations.
• Prioritize daily missions/cases and mange critical issues and situations.
• Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.
• Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
• Take full ownership on customer problem/cases, monitor for proper and on time feedback.
• Install NICE product update packs and hot fixes.

• MUST have at least 2 years’ of experience in Technical Customer Support serving global customers.
• Telephony/CTI background (Avaya, Cisco, etc) and advance knowledge on IP phones communication
• Strong troubleshooting and problem-solving skills
• Excellent communication (Written and Verbal) / interpersonal skills
• Customer support experience, international is advantage
• Basic understanding of the User permissions, Group Policy, Firewalls for Windows Operating Systems (2008/2012).
• SNMP protocol and monitoring solutions.
• Technical experience with Web/Enterprise Applications. (IIS, XBAP, etc.)
• Good understanding of SSL Certificates (HTTP/HTTPS).
• Experience in Citrix or any other desktop virtualization technology an advantage.
• Basic understanding of what system vulnerabilities are and their remediation.
• Good knowledge and experience in MS SQL 2008, 2012: Database structure, administration, and scripting – an advantage
• NICE Certification - NIM4.1/Engage ; high technical knowledge in NICE products – an advantage Knowledge on telephony audio and signaling protocols: SS7/VoIP/SIP - MUST
• Networking experience. (including analyzing IP network traces using networking tools , example Wireshark)

All your information will be kept confidential according to EEO guidelines.

Overview

Allot Communications Ltd. (NASDAQ, TASE: ALLT) is a global leader in innovative network intelligence and security solutions for service providers and enterprises. Our technology powers network and application analytics, traffic control, security services, and more. With deployments across 500+ mobile, fixed, and cloud service providers, and over 1,000 enterprises worldwide, Allot is trusted by industry leaders to deliver visibility, control, and protection. Our award-winning network-based security solutions serve over 18 million subscribers in Europe alone.

The Professional Services Engineer role supports Allot’s solutions across North America. Reporting to the Regional Delivery Manager, this position works directly with customers and partners, collaborating with Product Management, Pre-Sales, Solution Architecture, and R&D teams to ensure seamless deployments and customer satisfaction.

• Deploy and integrate Allot’s products at customer sites and remotely.
• Lead Proof of Concepts (PoCs), trials, and product demonstrations.
• Deliver technical training to partners and customers (on-site and remote).
• Perform system installations, upgrades, and interoperability testing (IoT).
• Develop and maintain technical documentation including Acceptance Test Plans (ATPs) and Methods of Procedure (MOPs).
• Stage and validate customer systems in the lab to ensure readiness and functionality.
• Act as a trusted technical advisor and lead in front of customers and partners.

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 5+ years of experience in Professional Services within telecommunications or network security.
• Strong Linux administration and hands-on experience.
• Deep knowledge of TCP/IP, routing, and switching.
• Experience with virtualization platforms (VMware, KVM, OpenStack).
• Hands-on expertise with servers (HP, Lenovo, Dell).
• Strong troubleshooting skills with a service-oriented mindset.
• Excellent verbal and written communication skills.
• Self-driven, adaptable, and able to work outside regular hours when needed.

• CCNA certification.
• Knowledge of 5G, GSM, LTE, and 3GPP cellular networks.
• Experience supporting Communications Service Providers (CSPs).
• Linux Bash and scripting (Perl, etc.).
• Network design experience.
• Familiarity with SQL/DBMS (Sybase, Oracle, MS SQL).
• Knowledge of storage solutions (NetApp, EMC) and technologies (SAN, NAS).
• Understanding of network authentication protocols (Diameter, Radius, Tacacs).
• Experience with network security (firewalls, VPNs, IPS/IDS, DPI).
• Exposure to network management tools (HP OpenView, Cacti, etc.).

• Up to 10% travel within North America and internationally.

• Not Applicable

• Full-time

• Information Technology

• Telecommunications

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Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as a MCR Engineer.

Professional Service Engineer (PSE) works as a member of the delivery team for product remote implementation, configuration, and integration of the NICE platform. Provides expertise and technical contribution in technical aspects of the project. The PSE will work with the project team from the sales to services transition through the closure of the project.

The MCR Engineer has the following duties:

1. Installation and integration of NICE software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs.
2. Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.
3. Ensure that all components of the technical architecture are properly integrated and implemented.
4. Communicate and reconcile any design flaws found during the delivery of NICE Solutions.
5. Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment.
6. Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology.
7. Conduct systems testing for performance and reliability.
8. Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate.
9. Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
10. Effectively manage time, maintain regular communication, and updates to both customer and management.
11. Flexibility towards after hours and weekend activities.
12. Document and add Lesson learned and Resolutions to the Nice Knowledge Base.
13. Communicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes.

1. Minimum 2 years’ experience with Product implementation & integration.
2. Fluid English & Portuguese speaking.
3. Well versed with Customer engagement.
4. Understanding Project Delivery working model & terms.
5. Excellent communication and problem-solving skills.
6. Team Player – Proven ability to work in a team environment.
7. Ability to communicate with multi-cultural teams in other countries.
8. Able to learn and adapt a new technology independently and fast.
9. Able to work in dynamic environments.
10. Works methodologically and follows process.
11. Experience with Advanced Solutions – Recording/Telephony Integrations, MDC, LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions (preferred).
12. Microsoft Windows Server Installation and Configuration – IIS.
13. Microsoft Security – Active Directory, Security Policies, Hardening, Encryption.
14. Microsoft SQL Server Installation and Configuration.
15. Maintenance – Backups and Recovery, Security.
16. Scripting – Basic Query and Update knowledge.
17. Network Principles – 7 Layer OSI Model, TCP, UDP.
18. Network Devices – NICs, Switches, Routers, MPLS.
19. Troubleshooting – Sniffers and various other Network Testing and Analysis tools.

B.E. in Computer Science, Electrical Engineering, Information Technology, or related technical degree preferred.

• CCNA and MCSE certifications preferred.

• AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus.

All your information will be kept confidential according to EEO guidelines.

Company Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

• Support direct Customer Support teams, Business Partners and Customers Globally to address the related product issues and resolve high-level issues acting as a Level 2.
• Maintain quality and on-going internal and external communication throughout your analysis.
• Provide high level of support and minimize R&D escalations.
• Prioritize daily missions/cases and manage critical issues and situations.
• Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.
• Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
• Take full ownership on customer problem/cases, monitor for proper and on time feedback.
• Install NICE product update packs and hot fixes.

1. MUST have at least 2 years’ of experience in Technical Customer Support serving global customers.
2. Telephony/CTI background (Avaya, Cisco, etc) and advance knowledge on IP phones communication
3. Strong troubleshooting and problem-solving skills
4. Excellent communication (Written and Verbal) / interpersonal skills
5. Customer support experience , international is advantage
6. Basic understanding of the User permissions, Group Policy, Firewalls for Windows Operating Systems (2008/2012).
7. SNMP protocol and monitoring solutions.
8. Technical experience with Web/Enterprise Applications. (IIS, XBAP, etc.)
9. Good understanding of SSL Certificates (HTTP/HTTPS).
10. Experience in Citrix or any other desktop virtualization technology an advantage .
11. Basic understanding of what system vulnerabilities are and their remediation.
12. Good knowledge and experience in MS SQL 2008, 2012: Database structure, administration, and scripting – an advantage
13. NICE Certification - NIM4.1/Engage ; high technical knowledge in NICE products – an advantage Knowledge on telephony audio and signaling protocols: SS7/VoIP/SIP - Must
14. Networking experience. (including analyzing IP network traces using networking tools , example Wireshark)

All your information will be kept confidential according to EEO guidelines.

Overview

Professional Services Architect – Fortinet, Bogota, D.C., Capital District, Colombia.

As customers' security infrastructure becomes more complex, Fortinet Professional Services experts help them at every step. The Professional Services Architect is a customer-facing technical point of contact guiding and overseeing technical aspects during solution, transition, and delivery phases. This role provides services delivery expertise to ensure a correct solution leading to a smooth transition of systems and processes, aligning with architecture principles. The successful candidate will primarily work from home but must be available to go on-site with clients when needed. Working hours are flexible Monday – Friday, with occasional after-hours to accompany customers' maintenance windows and go-lives.

• Collaborate with internal and external stakeholders to understand business requirements and technical constraints during solution, transition and delivery phases.
• Provide remote and onsite technical consulting expertise in the development of the solution, transition, and delivery strategies, ensuring alignment with enterprise architecture principles.
• Test existing systems and processes, identifying technical requirements and potential challenges during both transition and delivery.
• Support the design and architect solutions, considering scalability, security, and efficiency.
• Work closely with project teams to ensure the implementation of the solutions aligns with the overall strategy.
• Conduct reviews and assessments to ensure compliance with architecture principles and best practices.
• Provide guidance and support to development teams during the implementation of solutions.
• Stay abreast of industry trends and emerging technologies.

• Solid technical expertise in system architecture and design.
• Ability to study and solve complex technical challenges.
• Familiarity with cybersecurity hardware, systems and infrastructure.
• Detail-oriented with a structured approach to problem solving.
• Experience in developing SOWs, LLDs, HLDs.
• Scripting is a plus.
• Experience with Fortinet portfolio is a plus.
• Bachelor's / University degree in Computer Science, Information Technology, or related field.
• Proven experience as a Professional Services Architect, Consultant or Pre-Sales Engineer.
• In-depth knowledge of enterprise architecture principles and transitional methodologies.
• Relevant industry experience in NGFW and at least 4 of the following technologies: Email Security, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based technologies.
• Proficiency in verbal and written communication in Portuguese, English and Spanish.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network – today and into the future. Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Computer and Network Security

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at

Company Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

• Support direct Customer Support teams, Business Partners and Customers Globally to address the related product issues and resolve high-level issues acting as a Level 2.
• Maintain quality and on-going internal and external communication throughout your analysis.
• Provide high level of support and minimize R&D escalations.
• Prioritize daily missions/cases and manage critical issues and situations.
• Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.
• Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
• Take full ownership on customer problem/cases, monitor for proper and on time feedback.
• Install NICE product update packs and hot fixes.

1. MUST have at least 2 years’ of experience in Technical Customer Support serving global customers.
2. Telephony/CTI background (Avaya, Cisco, etc) and advance knowledge on IP phones communication
3. Strong troubleshooting and problem-solving skills
4. Excellent communication (Written and Verbal) / interpersonal skills
5. Customer support experience , international is advantage
6. Basic understanding of the User permissions, Group Policy, Firewalls for Windows Operating Systems (2008/2012).
7. SNMP protocol and monitoring solutions.
8. Technical experience with Web/Enterprise Applications. (IIS, XBAP, etc.)
9. Good understanding of SSL Certificates (
10. Experience in Citrix or any other desktop virtualization technology an advantage .
11. Basic understanding of what system vulnerabilities are and their remediation.
12. Good knowledge and experience in MS SQL 2008, 2012: Database structure, administration, and scripting – an advantage
13. NICE Certification - NIM4.1/Engage ; high technical knowledge in NICE products – an advantage Knowledge on telephony audio and signaling protocols: SS7/VoIP/SIP - Must
14. Networking experience. (including analyzing IP network traces using networking tools , example Wireshark)

All your information will be kept confidential according to EEO guidelines.

Overview

Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. Our innovative, self-driving, adaptive and intuitive software helps customers spend more time on meaningful high-value work. We focus on improving how people work by prioritising what truly matters and empowering our people with the right tools to achieve autonomy.

Job Description

We are seeking a strategic, customer-focused Director of Industry Product Management to lead the development of differentiated ERP capabilities for the professional services industry. This senior individual contributor role is ideal for someone who thrives on the dynamics of the professional services space, cross-functional influence, and product innovation.

You will work closely with horizontal product managers (e.g., Financials, HR, Procurement, Projects) to ensure our platform delivers end-to-end support for the evolving needs of mid-market professional services firms. You will research, drive requirements, oversee design and drive launch for industry-specific solutions. You will bring new products to market to drive cross-sell into the existing customer base and champion the development of new capabilities that increase win rate and customer satisfaction with our core offerings. You will drive thought leadership in what the next generation of automation solutions can bring to the professional services space to help our clients compete and win.

We’re looking for a transformational leader who leads with authenticity, embraces constructive conflict, and consistently delivers sustainable value. The ideal candidate thrives in collaboration, always placing the customer experience at the center of decision-making and holding themselves and others to the highest standards. If you are ready to make a meaningful impact and help shape our future, we’d love to hear from you.

Industry Strategy & Roadmap Alignment

• Define and maintain a comprehensive industry roadmap for professional services, aligned with customer needs, market trends, and regulatory requirements.
• Translate industry-specific workflows and pain points into actionable product requirements across ERP modules. Gather, document, and validate detailed requirements based on customer interviews, market research, and regulatory analysis.
• Champion the use of AI and automation technologies to deliver industry-specific differentiators that help clients innovate, drive efficiencies, and grow.
• Identify opportunities to embed predictive analytics, intelligent workflows, and decision augmentation into professional services use cases to allow users to focus on what matters.

Cross-Functional Collaboration

• Act as the industry voice in product planning conversations with horizontal product teams.
• Collaborate with Product Marketing, Sales, and Customer Success to support evangelism of the product strategy, assist with go-to-market strategies, enablement, and drive customer engagement.

Customer & Market Insight

• Engage directly with customers, partners, and industry experts to gather insights and validate product direction.
• Monitor competitive offerings, market shifts, and compliance trends to inform product differentiation.

Product Execution Support

• Contribute to discovery, validation, and launch activities in collaboration with UX, engineering, and operations teams.
• Ensure industry-specific requirements are prioritized and delivered in alignment with platform capabilities.

• Experience in product management for enterprise SaaS platforms.
• Deep understanding of professional services business models, including project-based delivery, utilization, billing, scheduling and compliance.
• Strong ability to influence without authority and work cross-functionally in a matrixed environment.
• Proven ability to translate complex industry needs into scalable product solutions.
• Excellent communication, analytical, and stakeholder engagement skills.

Desirable Experience

• Experience with ERP or PSA platforms.
• Familiarity with mid-market services firms and their operational challenges.
• Familiarity with AI-driven or data-rich product environments.

Location

This role can be based remotely in Spain or Portugal.

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what matters and achieve your best work
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all

Unit4 is committed to ensuring equal opportunity for everyone. We hire based on skills, qualifications, and business needs. We welcome diverse applicants and encourage pregnant and/or parents-to-be to apply. For more on our commitment to diversity, visit our blogs:

• Our focus to DEI remains central to who we are
• Inclusive hiring at Unit4: Building equal opportunities for all

Background check:

This role may require security clearance for customer projects and access to sensitive data. After an offer is accepted, background checks may be required. We handle all information in accordance with local privacy laws. Questions? Feel free to reach out!

Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. A powerful statement that enables different priorities for different people. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

We are seeking a strategic, customer-focused Director of Industry Product Management to lead the development of differentiated ERP capabilities for the professional services industry. This is a senior individual contributor role ideal for someone who thrives on the dynamics of the professional services space, cross-functional influence, and product innovation.

You will work closely with horizontal product managers (e.g., Financials, HR, Procurement, Projects) to ensure our platform delivers end-to-end support for the evolving needs of mid-market professional services firms.

You will research, drive requirements, oversee design and drive launch for industry specific solutions. You will bring new products to market to drive further cross sell into the existing customer base and champion the development of new capabilities that will increase win rate and customer satisfaction with our core offerings. You will drive thought leadership in what the next generation of automation solutions can bring to the professional services space to help our clients compete and win.

We're looking for a transformational leader who leads with authenticity, embraces constructive conflict, and consistently delivers sustainable value. The ideal candidate is someone who thrives in collaboration, always putting the customer experience at the center of decision-making. You are not only committed to driving and delivering on change, but you also hold yourself and others accountable to the highest standards. Most importantly, you know how to cultivate an environment where people feel empowered to succeed and grow. If you're ready to make a meaningful impact and help shape our future, we’d love to hear from you.

• Define and maintain a comprehensive industry roadmap for professional services, aligned with customer needs, market trends, and regulatory requirements.
• Translate industry-specific workflows and pain points into actionable product requirements across ERP modules. Gather, document, and validate detailed product requirements based on customer interviews, market research, and regulatory analysis.
• Champion the use of AI and automation technologies to deliver industry-specific differentiators that help clients innovate, drive efficiencies, and grow.
• Identify opportunities to embed predictive analytics, intelligent workflows, and decision augmentation into professional services use cases to allow our users to focus on what matters.

• Act as the industry voice in product planning conversations with horizontal product teams.
• Collaborate with Product Marketing, Sales, and Customer Success to support evangelism of our product strategy, to assist with go-to-market strategies, enablement, and to drive customer engagement.

• Engage directly with customers, partners, and industry experts to gather insights and validate product direction.
• Monitor competitive offerings, market shifts, and compliance trends to inform product differentiation.

• Contribute to discovery, validation, and launch activities in collaboration with UX, engineering, and operations teams.
• Ensure industry-specific requirements are prioritized and delivered in alignment with platform capabilities.

• Experience in product management for enterprise SaaS platforms.
• Deep understanding of professional services business models, including project-based delivery, utilization, billing, scheduling and compliance.
• Strong ability to influence without authority and work cross-functionally in a matrixed environment.
• Proven ability to translate complex industry needs into scalable product solutions.
• Excellent communication, analytical, and stakeholder engagement skills.

• Experience with ERP or PSA platforms
• Familiarity with mid-market services firms and their operational challenges.
• Familiarity with in AI-driven or data-rich product environments.

This role can be based remotely in Spain or Portugal.

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness. We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. We are reimagining how work makes people feel.

What we offer

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

• Our focus to DEI remains central to who we are
• Inclusive hiring at Unit4: Building equal opportunities for all

Background check:

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!

Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. A powerful statement that enables different priorities for different people. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

We are seeking a strategic, customer-focused Director of Industry Product Management to lead the development of differentiated ERP capabilities for the professional services industry. This is a senior individual contributor role ideal for someone who thrives on the dynamics of the professional services space, cross-functional influence, and product innovation.

You will work closely with horizontal product managers (e.g., Financials, HR, Procurement, Projects) to ensure our platform delivers end-to-end support for the evolving needs of mid-market professional services firms.

You will research, drive requirements, oversee design and drive launch for industry specific solutions. You will bring new products to market to drive further cross sell into the existing customer base and champion the development of new capabilities that will increase win rate and customer satisfaction with our core offerings. You will drive thought leadership in what the next generation of automation solutions can bring to the professional services space to help our clients compete and win.

We're looking for a transformational leader who leads with authenticity, embraces constructive conflict, and consistently delivers sustainable value. The ideal candidate is someone who thrives in collaboration, always putting the customer experience at the center of decision-making. You are not only committed to driving and delivering on change, but you also hold yourself and others accountable to the highest standards. Most importantly, you know how to cultivate an environment where people feel empowered to succeed and grow. If you're ready to make a meaningful impact and help shape our future, we’d love to hear from you.

• Define and maintain a comprehensive industry roadmap for professional services, aligned with customer needs, market trends, and regulatory requirements.
• Translate industry-specific workflows and pain points into actionable product requirements across ERP modules. Gather, document, and validate detailed product requirements based on customer interviews, market research, and regulatory analysis.
• Champion the use of AI and automation technologies to deliver industry-specific differentiators that help clients innovate, drive efficiencies, and grow.
• Identify opportunities to embed predictive analytics, intelligent workflows, and decision augmentation into professional services use cases to allow our users to focus on what matters.

• Act as the industry voice in product planning conversations with horizontal product teams.
• Collaborate with Product Marketing, Sales, and Customer Success to support evangelism of our product strategy, to assist with go-to-market strategies, enablement, and to drive customer engagement.

• Engage directly with customers, partners, and industry experts to gather insights and validate product direction.
• Monitor competitive offerings, market shifts, and compliance trends to inform product differentiation.

• Contribute to discovery, validation, and launch activities in collaboration with UX, engineering, and operations teams.
• Ensure industry-specific requirements are prioritized and delivered in alignment with platform capabilities.

• Experience in product management for enterprise SaaS platforms.
• Deep understanding of professional services business models, including project-based delivery, utilization, billing, scheduling and compliance.
• Strong ability to influence without authority and work cross-functionally in a matrixed environment.
• Proven ability to translate complex industry needs into scalable product solutions.
• Excellent communication, analytical, and stakeholder engagement skills.

• Experience with ERP or PSA platforms
• Familiarity with mid-market services firms and their operational challenges.
• Familiarity with in AI-driven or data-rich product environments.

This role can be based remotely in Spain or Portugal.

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness. We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. We are reimagining how work makes people feel.

What we offer

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

• Our focus to DEI remains central to who we are
• Inclusive hiring at Unit4: Building equal opportunities for all

Background check:

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!