198 Ofertas de Service Desk en Colombia

Buscamos
Service Desk Supervisor,
Responsable de Garantizar la operación eficiente y de alta calidad del Service-Desk, liderando al equipo en la gestión de solicitudes, incidencias y consultas de los clientes, asegurando una atención rápida, precisa y cordial. Supervisar el cumplimiento de los SLA, impulsar la mejora continua en procesos y herramientas, y servir como enlace entre el equipo operativo y las áreas técnicas para resolver requerimientos y problemas de manera oportuna.

Competencias

• Educación: Graduado en Telecomunicaciones, Electrónica, Sistemas, Industrial, Administración o carreras afines
• Formación técnica deseable para el cargo: ITIL (deseable certificación Foundation o superior), Experiencia en herramientas de gestión de tickets, Cursos en atención al cliente o liderazgo de equipos
• Idiomas: Ingles B1 o B2 preferiblemente
• Experiencia: Mínimo 2 años de experiencia en Service-Desk o áreas de atención al cliente en empresas de telecomunicaciones, tecnología o servicios. Experiencia previa en supervisión o liderazgo de equipos
• Habilidades: Flexibilidad y Adaptación, Orientación a Resultados, Trabajo en Equipo

Job Summary
The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services.

Responsibilities

• Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly.
• Serve as the initial point of contact for customers and provide solutions to their issues.
• Escalate unresolved queries to the next level of support as needed.
• Guide customers through the troubleshooting process effectively
• Follow up with customers to ensure high-level satisfaction and issue resolution.
• Exceed customer expectations by delivering exceptional customer service.
• Maintain detailed case records and documentation, ensuring cases are closed efficiently.
• Identify and recommend procedure modifications or improvements.
• Update or create Knowledge Base Articles to ensure accuracy in the Service Desk procedure.
• Stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users.
• Perform other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or designated personnel.

Additional
responsibilities include:

• Comply and adhere to Auxis operational processes and security policies.
• Use Auxis Service management tools for Incident, Problem, Change, and Configuration management.
• Use Auxis monitoring and management tools for the devices and infrastructure applications.
• Attend all operational and project (ad-hoc) related scheduled meetings as required .
• Adhere to the working hours at the client sites or as determined by the Auxis Workforce.

Skills And Experience
Experience:

• 2-4 years of technical support experience with a strong understanding of best practices and IT frameworks, such as ITIL (Information Technology Infrastructure Library).
• Proficiency with Active Directory, network-shared printers, and Windows with shared drives experience.
• Proven experience in efficiently managing tickets and providing exceptional customer support.

Education:

• A h igh s chool degree is a prerequisite for this position.
• Pursuing a degree in C omputer S cience, Engineering, IT, or equivalent working experience. (Nice to Have)

Language Skills:

• Proficiency in English and Spanish (Oral and written at 85% or higher), with a minimum of B2 + level proficiency in both languages, is a requirement.

Certifications (Nice to Have):

• CISCO CCNA
• ITIL
• Microsoft 365 Fundamentals
• Comptia A+

About Auxis
Auxis prioritizes employee growth and development to help you advance your career. Auxis' culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment, and have invested in tools to enhance our understanding of the pulse of our organization.

Please kindly send your CV in English
Get to know us

Ideals
is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than
1,000,000 users
from
175,000 companies
globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:

Ideals Virtual Data Room
: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Ideals Board
: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.

The role

Ideals reached 440 employees across 27 locations and keeps expanding globally. To support this growth journey, we seek a
Middle+ / Senior Service Desk Specialist remotely in
Colombia
to ensure the smooth operation of IT infrastructure using modern approaches. In this role, you will focus on internal IT requests from our colleagues, participating in various IT projects in collaboration with other teams across global locations as we scale.

If you thrive in dynamic environments and possess a can-do attitude to improve existing processes for higher efficiency and internal customer satisfaction, this is an ideal opportunity to make a lasting impact on a growing company.

You will report to the Service Desk Manager, and collaborate closely with Service Desk colleagues, Security and Business Process Automation teams, and the Director of Internal IT.

Schedule
: remote from any city in Colombia, 8-hour workday local time from Monday to Friday; no night shifts.

What you will do

• Provide efficient remote technical support to Ideals employees
• Maintain internal service health: monitor, diagnose, and resolve failures
• Manage cloud server lifecycle: procurement, contract renewals, and optimization
• Administer cloud services: access, usage, licensing, and automation
• Manage hardware-related tasks, including overseeing the shipping, retrieval, and tracking of employee equipment through our vendor
• Enroll and manage Windows and macOS devices through MDM solutions
• Collaborate with the Information Security team on security-related tasks
• Execute seamless migrations of cloud and on-premises services

What you bring

• 4+ years of experience as a Service Desk Specialist
• Experience of completing requests on L3 level of internal IT Support
• Advanced level of English (C1), both spoken and written
• Strong technical problem-solving and troubleshooting skills
• Experience in installation, configuration, and troubleshooting of Windows or macOS
• Experience in supporting cloud solutions, including managing user accounts, groups, and access permissions in cloud services such as Google Workspace or Zoom
• Experience with installation and administration of client software via software management tools such as Jump Cloud or SCCM
• Knowledge of IT Service Management tools
• Experience in managing IT assets, such as laptops and monitors, in a Configuration Management Database (CMDB)

Nice to have

• Knowledge in networking fields
• Experience with creation and administration of basic workflows in Jira
• Cisco-issued certification / ITIL foundation / Comptia A+ or above
• Basic experience in PowerShell and Bash

Our assessment process

• One-way video interview (15 mins) and Online Test (15 mins)
• Screening call with the Talent Acquisition Specialist (30 mins) - optional
• Test task (up to 3 hours)
• Interview with the Hiring Manager (90 mins)
• Competency-based interview with the Talent Acquisition Specialist (90 mins)

What we offer

We highly value our people, so we will provide you with all the resources and support you need to succeed.

For your work

• Remote-first model with teams distributed globally
• Home office set up budget
• High-end laptop, monitor and any additional IT equipment needed
• Reimbursement of co-working space expenses

For your well-being

• Wellness budget for sports, yoga, mental, and other health-related activities
• Reimbursement of participation in sports competitions
• Paid time off following the legislation and common market practice

For your growth

• Individual Development Plan based on your career interests
• Generous budget for learning and development activities
• Professional and self-development books and subscriptions compensation
• Ideals' support of your passion as a speaker or writer
• Internal growth and internal mobility opportunities

Extra perks

• Budget for local gatherings in global locations
• Generous internal referral program

Our culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.

Commitment
and
Excellence
inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success.
Collaboration
and
Trust
ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates' diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems.
Care
drives us to create a positive work environment and make everyone feel valued. We also stand for Idealers' physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

Idealers work in a
remote-first model
, meaning we collaborate from anywhere – either home, cafe, co-working space, or one of our offices. Some roles may have specific location-based requirements, including in-office and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.

Ideals is an equal opportunity employer
Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

Job Summary
The Senior Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services.

Responsibilities

• Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly.
• Serve as the initial point of contact for customers and provide solutions to their issues.
• Escalate unresolved queries to the next level of support as needed.
• Guide customers through troubleshooting process effectively
• Follow up with customers to ensure high-level satisfaction and issue resolution.
• Exceed customer expectations by delivering exceptional customer service.
• Maintain detailed case records, documentation, and ensure cases are closed efficiently.
• Identify and recommend procedure modifications or improvements.
• Update or create Knowledge Base Articles to ensure accuracy in Service Desk procedure.
• Stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users.
• Perform other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or designated personnel.

Additional
responsibilities include:

• Comply and adhere to Auxis operational processes and security policies.
• Use Auxis Service management tools for Incident, Problem, Change, and Configuration management.
• Use Auxis monitoring and management tools for the devices and infrastructure applications.
• Attend all operational and project (ad-hoc) related scheduled meetings as required .
• Adhere to the working hours at the client sites or as determined by the Auxis Workforce.

Skills And Experience
Experience:

• 2-4 years of technical support experience with a strong understanding of best practices and IT frameworks, such as ITIL (Information Technology Infrastructure Library).
• Proficiency with Active Directory, network-shared printers, and Windows with shared drives experience.
• Proven experience in efficiently managing tickets and providing exceptional customer support.

Education:

• A h igh s chool degree is a prerequisite for this position.
• Pursuing a degree in C omputer S cience, Engineering, IT or equivalent working experience. (Nice to Have)

Language Skills:

• Proficiency in English and Spanish (Oral and writing at 85% or higher), with a minimum of B2 + level proficiency in both languages being a requirement.

Certifications (Nice to Have):

• CISCO CCNA
• ITIL
• Microsoft 365 Fundamentals
• Comptia A+

About Auxis
Auxis prioritizes employee growth and development to help you advance your career. Auxis' culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.

Benefits
Health benefits including medical, vision, and dental.

Asociacion Solidarista

Training and development programs

Employee recognition program

Paid time off and family-paid leave

Paid day off for your birthday

Join Our Team and Take Your Career to the Next Level

*You can also send your resume to:

**This is a worldwide Latam position, you can apply from any LATAM country.

Are you passionate about leading IT support teams and ensuring world-class service delivery? At SunDevs, we're looking for a
Service Desk Manager
to join our team and oversee the operations of our IT support function. You'll manage a team of service desk analysts, implement best practices, and ensure the delivery of high-quality support to internal and external stakeholders.

We're seeking a proactive and people-oriented professional with strong expertise in IT Service Management (ITSM) frameworks and excellent leadership skills. If you thrive in dynamic environments, have a customer-centric mindset, and enjoy driving continuous improvement, this role is for you.

Fluent spoken English is required —
you'll be working closely with international teams and clients.

Responsibilities

• Lead and manage the Service Desk team, ensuring high-quality IT support services are delivered consistently.
• Monitor service desk operations, including incident, request, and escalation management.
• Establish and track key performance indicators (KPIs) and service-level agreements (SLAs).
• Drive continuous improvement initiatives to optimize processes, tools, and customer experience.
• Collaborate with cross-functional teams to identify and resolve recurring technical issues.
• Implement ITIL/ITSM best practices for incident, problem, and change management.
• Conduct regular team meetings, training sessions, and performance evaluations.
• Develop documentation, knowledge base articles, and guidelines for efficient service delivery.
• Act as the primary point of contact for escalations and ensure timely resolution of critical issues.
• Stay up-to-date with industry trends and emerging technologies to enhance service delivery.

What We're Looking For

• Proven experience as a Service Desk Manager, IT Support Manager, or similar leadership role.
• Strong knowledge of ITSM/ITIL frameworks and best practices.
• Excellent people management and team leadership skills.
• Solid understanding of IT infrastructure, networks, and end-user support.
• Experience with service management tools (e.g., ServiceNow, Jira Service Management, Zendesk).
• Strong communication skills in English (both written and verbal).
• Customer-first mindset with a focus on delivering exceptional service.
• Ability to work in fast-paced environments and manage multiple priorities.
• Analytical and problem-solving skills with a continuous improvement approach.
• Familiarity with metrics, KPIs, and reporting to track service performance.

Location

This is a remote position open to candidates across Latin America. Applicants from any LATAM country are welcome to apply.

Ready to Elevate Your Career as a Service Desk Manager?

Apply today and join SunDevs to lead a high-performing IT support team and make an impact in delivering world-class service

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit

Every day, our products improve the lives of millions of people around the world. We're hugely proud of this, which is why we're transforming our business to reach millions more. Join us a Service Desk Technician and you'll drive progress that really means something.

About The Role
As a Service Desk Technician at Convatec, you will play a crucial role in providing technical support to our global user community. With a target first call resolution of 85%, you will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, ensuring the smooth operation of our IT systems, and empowering our users to maximize their productivity. This role will require flexibility in terms of shifts to accommodate global time zones. Your expertise will be essential in delivering exceptional customer service and maintaining the efficiency of our IT infrastructure on a global scale.

About You
Technical skillset

• Experience: A minimum of 2 years of experience in a similar IT support role, preferably in a global organization.
• Microsoft Expertise: Strong familiarity with Microsoft applications, especially Teams, Outlook, OneDrive, and Windows OS.
• Technical Skills: Proficiency in troubleshooting all things Windows, especially laptops, SCCM and experience with ticketing tools, specifically ServiceNow.
• Communication Skills: Excellent communication skills, both written and verbally being able to clearly get across information in a way suitable for each individual user.
• Customer-Centric: A passion for helping users and providing top-tier support.
• Adaptability: Willingness to work in various shifts and handle a variety of technical issues.
• For all regions (EMEA, APAC, and AMERICAS): Advanced English language skills are mandatory.
• For APAC region: Proficiency in Mandarin and/or Japanese.
• For EMEA region: Proficiency in Danish and/or Slovak.
• For AMERICAS region: Proficiency in Spanish and Brazilian Portuguese.

Duties and Responsibilities

• Software Installation and Troubleshooting: Install, configure, and troubleshoot software applications, with a strong emphasis on Microsoft applications (Teams, Outlook, OneDrive, etc.).
• SCCM and Active Directory (AD): Utilize SCCM and Active Directory to manage user accounts, troubleshoot software/patching deployments, and investigate user access issues.
• Global User Support: Provide support to users located globally, assisting with technical issues via phone calls, live chat, and our ticketing system ServiceNow (My Services).
• Premium User Support: Deliver a premium level of support, offering guidance, training, and solutions to users' technical problems, ensuring their utmost satisfaction.
• Shift Work: Be prepared to work in shifts to meet the needs of our global user base.
• Zscaler VPN Knowledge (Bonus): Knowledge of Zscaler VPN is a plus and can be advantageous for certain remote support scenarios.
• Self-Reliant Problem Solving: Use your IT skills and personal knowledge to diagnose and resolve issues, not solely relying on knowledge articles.
• Continuous Learning: Stay up to date with the latest IT trends and technologies, ensuring your knowledge remains cutting-edge.
• SLA Compliance: Monitor and ensure that you adhere to Service Level Agreements (SLAs), delivering timely support and meeting performance targets.
• Communication Skills: Possess excellent communication skills to interact with the end-user community all around the world, stakeholders, ensuring clarity and effective collaboration.
• Process Improvement: Collaborate with the whole structure of Service Desk to identify and develop improved ways of working, contributing to enhanced service quality.
• Knowledge Management: Highlight when knowledge is missing to the Service Desk Improvement Manager
• Follow IT service desk policies, procedures, and best practices.
• Be active in monitoring service desk performance metrics, identifying areas for improvement, and adopting corrective actions.
• Coordinate with other IT teams to ensure timely resolution of incidents and service requests.
• Ensure compliance with IT security policies and data protection regulations.
• Foster a culture of continuous improvement within the team.
• Ensure adherence to ITIL best practices.

Person Profile

• Excellent teamworking skills.
• Good problem-solving abilities.
• Effective communication and interpersonal skills.
• Customer-focused with a commitment to delivering high-quality IT support.
• Ability to work under pressure and prioritize tasks effectively.
• Detail-oriented with a strong analytical mindset.
• Adaptability and willingness to embrace new technologies and methodologies.
• Proactive and self-motivated.

Principal Contacts

• End-users
• IT support teams
• IT infrastructure teams
• Global Service Desk Manager
• Global Improvement Manager
• Regional IT managers
• Human Resources (for team development and recruitment)
• Business users, technical colleagues

Special Factors

• This role requires the ability to work flexible hours to accommodate global time zones and urgent support needs. Occasional systems work (testing, upgrades etc.) may have to be done outside normal working hours (evenings/weekends) to avoid disruption to users.

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it'll make things better for your team, our business or our customers' lives. It'll inspire you to deliver to your very best. And we'll be right behind you when you do.

This is a challenge more worthwhile.

This is work that'll
move
you.

Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at

Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you

Job Summary
The Senior Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services.

Responsibilities

• Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly.
• Serve as the initial point of contact for customers and provide solutions to their issues.
• Escalate unresolved queries to the next level of support as needed.
• Guide customers through troubleshooting process effectively
• Follow up with customers to ensure high-level satisfaction and issue resolution.
• Exceed customer expectations by delivering exceptional customer service.
• Maintain detailed case records, documentation, and ensure cases are closed efficiently.
• Identify and recommend procedure modifications or improvements.
• Update or create Knowledge Base Articles to ensure accuracy in Service Desk procedure.
• Stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users.
• Perform other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or designated personnel.

Additional
responsibilities include:

• Comply and adhere to Auxis operational processes and security policies.
• Use Auxis Service management tools for Incident, Problem, Change, and Configuration management.
• Use Auxis monitoring and management tools for the devices and infrastructure applications.
• Attend all operational and project (ad-hoc) related scheduled meetings as required .
• Adhere to the working hours at the client sites or as determined by the Auxis Workforce.

Skills And Experience
Experience:

• 2-4 years of technical support experience with a strong understanding of best practices and IT frameworks, such as ITIL (Information Technology Infrastructure Library).
• Proficiency with Active Directory, network-shared printers, and Windows with shared drives experience.
• Proven experience in efficiently managing tickets and providing exceptional customer support.

Education:

• A h igh s chool degree is a prerequisite for this position.
• Pursuing a degree in C omputer S cience, Engineering, IT, or equivalent working experience. (Nice to Have)

Language Skills:

• Proficiency in English and Spanish (Oral and written at 85% or higher), with a minimum of B2 + level proficiency in both languages,s is a requirement.

Certifications (Nice to Have):

• CISCO CCNA
• ITIL
• Microsoft 365 Fundamentals
• Comptia A+

About Auxis
Auxis prioritizes employee growth and development to help you advance your career. Auxis' culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.

Hy Cite Enterprises, compañía multinacional, líder en ventas directas y canales de marketing con más de 60 años de crecimiento, éxito y operaciones en 7 países de América.

Estamos contratando a nuestro nuevo Service Desk Analyst en nuestras instalaciones en Bogotá, Colombia.

Service Desk Analyst es responsable de proporcionar asistencia técnica y soporte relacionado con los sistemas informáticos, el hardware y el software. Es responsable de responder a las consultas y resolver los problemas del sistema y de los usuarios de manera oportuna y profesional.

Requisitos
:

• Profesional culminado en Ingeniería de sistemas, telecomunicaciones o afines.
• Experiencia mínima de 3 años brindado prevención, diagnóstico y solución de problemas técnicos y garantizando el funcionamiento óptimo de los equipos, sistemas y servicios tecnológicos de una empresa.
• Conocimiento y experiencia en la instalación y resolución de problemas de MS Windows Desktop, impresoras y PC/portátiles.
• Conocimiento y experiencia generales sobre redes/PC y resolución de problemas y Administración de usuarios de Active Directory.
• Habilidades analíticas, de organización, planificación y resolución de problemas.
• Capacidad demostrada para trabajar en un entorno colaborativo.

Ingles B2 O superior (indispensable)

• Horario de trabajo lunes a viernes 7 am a 5 pm. Modalidad Presencial. Un día desde casa en común acuerdo con su jefe directo.

*Contrato a término indefinido y excelentes beneficios.

OFRECEMOS
:

• Contrato Laboral
• Medicina Prepagada 100% (necesita pagar Copay)
• Seguro de Vida (12x veces su sueldo)
• Clases pagadas 50% Ingles y/o portugués (Por nivel)
• Reembolso de educación
• Estacionamiento de las oficinas gratis
• Descuento de Empleados en nuestros productos

Únete al mejor equipo.

CTG Latam continues to expand our service desk area. Come join a Great Place to Work Company and help us support our customers efficient, timely, resourceful, accurate problem resolution. We are currently seeking for a talented and knowledgeable IT Technical Support. The right candidate will problem-solve in an efficient and effective manner to close customer tickets as quickly as possible,. This position requires someone who is prepared, organized and documents their work in order to be successful. Works closely with all levels of staff.

Responsibilities:

• Provide Level 1 (and some Level 2) support and information on all approved hardware, software, networks and systems
• Communicate and coordinate problem solving efforts with users, other IS support staff, and vendor technicians
• Ensure that all problems/solutions are properly documented using standard problem tracking tools (i.e. Remedy)
• Perform creation and termination of user accounts
• Perform other responsibilities as assigned

Duties:

• Receive telephone inquiries regarding problems, log the problem, provide solutions and assistance when possible; otherwise, forward to the appropriate people for resolution and provide timely feedback to the user regarding status
• Prioritize users inquiries based on the level of severity
• Interface with other IS personnel to determine exact nature of problem and implement procedures for users
• Document problems and correct procedures
• Coordinate resolutions with Level 2 personnel as well as outside vendors or service companies
• Assist in the set up of user profiles and configuration of PCs, and administration of the network and applications (i.e., Taleo, Intranet, JD Edwards, E-mail, CRM, Salesforce)
• Perform system administration on all company applications
• Contact, schedule, and follow up with vendors for service calls and support
• Perform other duties as required to fulfill responsibilities

Qualifications:

• Associate degree in computer science or equivalent experience
• Minimum 2 years of experience in a Helpdesk environment
• Competent troubleshooting and problem solving skills
• Competent in PC computing, network connectivity, system administration, application support, and operating systems.
• At least a level of English B2+

What we do:

CTG's primary focus is digital transformation solutions that help its clients achieve the business results they need to compete in today's marketplace: improved business performance, data-driven decision making, continuous innovation, and improved customer experience. So you seek to achieve evolution in digital aspirations and desired IT and business outcomes, improving business performance, continuous innovation, and reimagined customer experiences

Our values:

We meet our commitment to make reliability matter by living our values every day; we say what we mean, we do what we say, and we always get the job done.

We offer:

• Competitive compensation depending on experience and skills
• Work in enterprise-level projects long-term
• Remote work (you can work from anywhere you are)
• Unlimited access to learning courses (CTG learning, training courses, English regular classes, Internal Library)