257 Ofertas de Service Desk en Colombia

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Convatec .

About the Role

As a Service Desk Technician at Convatec, you will play a crucial role in providing technical support to our global user community. With a target first call resolution of 85%, you will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, ensuring the smooth operation of our IT systems, and empowering our users to maximize their productivity. This role will require flexibility in terms of shifts to accommodate global time zones. Your expertise will be essential in delivering exceptional customer service and maintaining the efficiency of our IT infrastructure on a global scale.

About You

Technical skillset

• Experience: A minimum of 2 years of experience in a similar IT support role, preferably in a global organization.
• Microsoft Expertise: Strong familiarity with Microsoft applications, especially Teams, Outlook, OneDrive, and Windows OS.
• Technical Skills: Proficiency in troubleshooting all things Windows, especially laptops, SCCM and experience with ticketing tools, specifically ServiceNow.
• Communication Skills: Excellent communication skills, both written and verbally being able to clearly get across information in a way suitable for each individual user.
• Customer-Centric: A passion for helping users and providing top-tier support.
• Adaptability: Willingness to work in various shifts and handle a variety of technical issues.
• For all regions (EMEA, APAC, and AMERICAS): Advanced English language skills are mandatory.
• For APAC region: Proficiency in Mandarin and/or Japanese.
• For EMEA region: Proficiency in Danish and/or Slovak.
• For AMERICAS region: Proficiency in Spanish and Brazilian Portuguese.

Duties and Responsibilities

• Software Installation and Troubleshooting: Install, configure, and troubleshoot software applications, with a strong emphasis on Microsoft applications (Teams, Outlook, OneDrive, etc.).
• SCCM and Active Directory (AD): Utilize SCCM and Active Directory to manage user accounts, troubleshoot software/patching deployments, and investigate user access issues.
• Global User Support: Provide support to users located globally, assisting with technical issues via phone calls, live chat, and our ticketing system ServiceNow (My Services).
• Premium User Support: Deliver a premium level of support, offering guidance, training, and solutions to users' technical problems, ensuring their utmost satisfaction.
• Shift Work: Be prepared to work in shifts to meet the needs of our global user base.
• Zscaler VPN Knowledge (Bonus): Knowledge of Zscaler VPN is a plus and can be advantageous for certain remote support scenarios.
• Self-Reliant Problem Solving: Use your IT skills and personal knowledge to diagnose and resolve issues, not solely relying on knowledge articles.
• Continuous Learning: Stay up to date with the latest IT trends and technologies, ensuring your knowledge remains cutting-edge.
• SLA Compliance: Monitor and ensure that you adhere to Service Level Agreements (SLAs), delivering timely support and meeting performance targets.
• Communication Skills: Possess excellent communication skills to interact with the end-user community all around the world, stakeholders, ensuring clarity and effective collaboration.
• Process Improvement: Collaborate with the whole structure of Service Desk to identify and develop improved ways of working, contributing to enhanced service quality.
• Knowledge Management: Highlight when knowledge is missing to the Service Desk Improvement Manager.
• Follow IT service desk policies, procedures, and best practices.
• Be active in monitoring service desk performance metrics, identifying areas for improvement, and adopting corrective actions.
• Coordinate with other IT teams to ensure timely resolution of incidents and service requests.
• Ensure compliance with IT security policies and data protection regulations.
• Foster a culture of continuous improvement within the team.
• Ensure adherence to ITIL best practices.

Person Profile

• Excellent teamworking skills.
• Good problem-solving abilities.
• Effective communication and interpersonal skills.
• Customer-focused with a commitment to delivering high-quality IT support.
• Ability to work under pressure and prioritize tasks effectively.
• Detail-oriented with a strong analytical mindset.
• Adaptability and willingness to embrace new technologies and methodologies.
• Proactive and self-motivated.

Principal Contacts

• End-users
• IT support teams
• IT infrastructure teams
• Global Service Desk Manager
• Global Improvement Manager
• Regional IT managers
• Human Resources (for team development and recruitment)
• Business users, technical colleagues

Special Factors

• This role requires the ability to work flexible hours to accommodate global time zones and urgent support needs. Occasional systems work (testing, upgrades etc.) may have to be done outside normal working hours (evenings/weekends) to avoid disruption to users.

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.

#J-18808-Ljbffr

Convatec Bogota, D.C., Capital District, Colombia

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Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit day, our products improve the lives of millions of people around the world. We’re hugely proud of this, which is why we’re transforming our business to reach millions more. Join us a Service Desk Technician and you’ll drive progress that really means something.

About The Role

As a Service Desk Technician at Convatec, you will play a crucial role in providing technical support to our global user community. With a target first call resolution of 85%, you will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, ensuring the smooth operation of our IT systems, and empowering our users to maximize their productivity. This role will require flexibility in terms of shifts to accommodate global time zones. Your expertise will be essential in delivering exceptional customer service and maintaining the efficiency of our IT infrastructure on a global scale.

About You

Technical skillset

• Experience: A minimum of 2 years of experience in a similar IT support role, preferably in a global organization.
• Microsoft Expertise: Strong familiarity with Microsoft applications, especially Teams, Outlook, OneDrive, and Windows OS.
• Technical Skills: Proficiency in troubleshooting all things Windows, especially laptops, SCCM and experience with ticketing tools, specifically ServiceNow.
• Communication Skills: Excellent communication skills, both written and verbally being able to clearly get across information in a way suitable for each individual user.
• Customer-Centric: A passion for helping users and providing top-tier support.
• Adaptability: Willingness to work in various shifts and handle a variety of technical issues.
• For all regions (EMEA, APAC, and AMERICAS): Advanced English language skills are mandatory.
• For APAC region: Proficiency in Mandarin and/or Japanese.
• For EMEA region: Proficiency in Danish and/or Slovak.
• For AMERICAS region: Proficiency in Spanish and Brazilian Portuguese.
  
  
  

Duties and Responsibilities

• Software Installation and Troubleshooting: Install, configure, and troubleshoot software applications, with a strong emphasis on Microsoft applications (Teams, Outlook, OneDrive, etc.).
• SCCM and Active Directory (AD): Utilize SCCM and Active Directory to manage user accounts, troubleshoot software/patching deployments, and investigate user access issues.
• Global User Support: Provide support to users located globally, assisting with technical issues via phone calls, live chat, and our ticketing system ServiceNow (My Services).
• Premium User Support: Deliver a premium level of support, offering guidance, training, and solutions to users' technical problems, ensuring their utmost satisfaction.
• Shift Work: Be prepared to work in shifts to meet the needs of our global user base.
• Zscaler VPN Knowledge (Bonus): Knowledge of Zscaler VPN is a plus and can be advantageous for certain remote support scenarios.
• Self-Reliant Problem Solving: Use your IT skills and personal knowledge to diagnose and resolve issues, not solely relying on knowledge articles.
• Continuous Learning: Stay up to date with the latest IT trends and technologies, ensuring your knowledge remains cutting-edge.
• SLA Compliance: Monitor and ensure that you adhere to Service Level Agreements (SLAs), delivering timely support and meeting performance targets.
• Communication Skills: Possess excellent communication skills to interact with the end-user community all around the world, stakeholders, ensuring clarity and effective collaboration.
• Process Improvement: Collaborate with the whole structure of Service Desk to identify and develop improved ways of working, contributing to enhanced service quality.
• Knowledge Management: Highlight when knowledge is missing to the Service Desk Improvement Manager
• Follow IT service desk policies, procedures, and best practices.
• Be active in monitoring service desk performance metrics, identifying areas for improvement, and adopting corrective actions.
• Coordinate with other IT teams to ensure timely resolution of incidents and service requests.
• Ensure compliance with IT security policies and data protection regulations.
• Foster a culture of continuous improvement within the team.
• Ensure adherence to ITIL best practices.
  
  
  

Person Profile

• Excellent teamworking skills.
• Good problem-solving abilities.
• Effective communication and interpersonal skills.
• Customer-focused with a commitment to delivering high-quality IT support.
• Ability to work under pressure and prioritize tasks effectively.
• Detail-oriented with a strong analytical mindset.
• Adaptability and willingness to embrace new technologies and methodologies.
• Proactive and self-motivated.
  
  
  

Principal Contacts

• End-users
• IT support teams
• IT infrastructure teams
• Global Service Desk Manager
• Global Improvement Manager
• Regional IT managers
• Human Resources (for team development and recruitment)
• Business users, technical colleagues
  
  
  

Special Factors

• This role requires the ability to work flexible hours to accommodate global time zones and urgent support needs. Occasional systems work (testing, upgrades etc.) may have to be done outside normal working hours (evenings/weekends) to avoid disruption to users.
  
  
  

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Medical Equipment Manufacturing

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Bogota, D.C., Capital District, Colombia 1 month ago

Bogota, D.C., Capital District, Colombia 6 days ago

Bogota, D.C., Capital District, Colombia 1 day ago

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Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit day, our products improve the lives of millions of people around the world. We're hugely proud of this, which is why we're transforming our business to reach millions more. Join us a Service Desk Technician and you'll drive progress that really means something.
**About the Role**
As a Service Desk Technician at Convatec, you will play a crucial role in providing technical support to our global user community. With a target first call resolution of 85%, you will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, ensuring the smooth operation of our IT systems, and empowering our users to maximize their productivity. This role will require flexibility in terms of shifts to accommodate global time zones. Your expertise will be essential in delivering exceptional customer service and maintaining the efficiency of our IT infrastructure on a global scale.
**About You**
**Technical skillset**
+ Experience: A minimum of 2 years of experience in a similar IT support role, preferably in a global organization.
+ Microsoft Expertise: Strong familiarity with Microsoft applications, especially Teams, Outlook, OneDrive, and Windows OS.
+ Technical Skills: Proficiency in troubleshooting all things Windows, especially laptops, SCCM and experience with ticketing tools, specifically ServiceNow.
+ Communication Skills: Excellent communication skills, both written and verbally being able to clearly get across information in a way suitable for each individual user.
+ Customer-Centric: A passion for helping users and providing top-tier support.
+ Adaptability: Willingness to work in various shifts and handle a variety of technical issues.
+ For all regions (EMEA, APAC, and AMERICAS): Advanced English language skills are mandatory.
+ For APAC region: Proficiency in Mandarin and/or Japanese.
+ For EMEA region: Proficiency in Danish and/or Slovak.
+ For AMERICAS region: Proficiency in Spanish and Brazilian Portuguese.
**Duties and Responsibilities**
+ Software Installation and Troubleshooting: Install, configure, and troubleshoot software applications, with a strong emphasis on Microsoft applications (Teams, Outlook, OneDrive, etc.).
+ SCCM and Active Directory (AD): Utilize SCCM and Active Directory to manage user accounts, troubleshoot software/patching deployments, and investigate user access issues.
+ Global User Support: Provide support to users located globally, assisting with technical issues via phone calls, live chat, and our ticketing system ServiceNow (My Services).
+ Premium User Support: Deliver a premium level of support, offering guidance, training, and solutions to users' technical problems, ensuring their utmost satisfaction.
+ Shift Work: Be prepared to work in shifts to meet the needs of our global user base.
+ Zscaler VPN Knowledge (Bonus): Knowledge of Zscaler VPN is a plus and can be advantageous for certain remote support scenarios.
+ Self-Reliant Problem Solving: Use your IT skills and personal knowledge to diagnose and resolve issues, not solely relying on knowledge articles.
+ Continuous Learning: Stay up to date with the latest IT trends and technologies, ensuring your knowledge remains cutting-edge.
+ SLA Compliance: Monitor and ensure that you adhere to Service Level Agreements (SLAs), delivering timely support and meeting performance targets.
+ Communication Skills: Possess excellent communication skills to interact with the end-user community all around the world, stakeholders, ensuring clarity and effective collaboration.
+ Process Improvement: Collaborate with the whole structure of Service Desk to identify and develop improved ways of working, contributing to enhanced service quality.
+ Knowledge Management: Highlight when knowledge is missing to the Service Desk Improvement Manager
+ Follow IT service desk policies, procedures, and best practices.
+ Be active in monitoring service desk performance metrics, identifying areas for improvement, and adopting corrective actions.
+ Coordinate with other IT teams to ensure timely resolution of incidents and service requests.
+ Ensure compliance with IT security policies and data protection regulations.
+ Foster a culture of continuous improvement within the team.
+ Ensure adherence to ITIL best practices.
**Person Profile**
+ Excellent teamworking skills.
+ Good problem-solving abilities.
+ Effective communication and interpersonal skills.
+ Customer-focused with a commitment to delivering high-quality IT support.
+ Ability to work under pressure and prioritize tasks effectively.
+ Detail-oriented with a strong analytical mindset.
+ Adaptability and willingness to embrace new technologies and methodologies.
+ Proactive and self-motivated.
**Principal Contacts**
+ End-users
+ IT support teams
+ IT infrastructure teams
+ Global Service Desk Manager
+ Global Improvement Manager
+ Regional IT managers
+ Human Resources (for team development and recruitment)
+ Business users, technical colleagues
**Special Factors**
+ This role requires the ability to work flexible hours to accommodate global time zones and urgent support needs. Occasional systems work (testing, upgrades etc.) may have to be done outside normal working hours (evenings/weekends) to avoid disruption to users.
Our products make a big difference every day. So will your contribution. The work you do will mean more, because it'll make things better for your team, our business or our customers' lives. It'll inspire you to deliver to your very best. And we'll be right behind you when you do.
This is a challenge more worthwhile.
This is work that'll **move** you.
#LI-AR1
#LI-Hybrid
**Beware of scams online or from individuals claiming to represent Convatec**
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at .
**Equal opportunities**
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives**
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
**Already a Convatec employee?**
**If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**

Seleccione la frecuencia (en días) para recibir una alerta: Crear alerta

¿Te apasiona la innovación y crees en el poder de la tecnología para transformar el futuro? Entonces, ¡este es tu lugar!

En SONDA Panamá estamos en búsqueda de: Soporte de Service Desk .

Tus principales desafíos serán:

•Operación de sistemas y manejo de procedimientos.

•Digitación de información y generación de informes.

•Registro creación órdenes de servicios, coordinación de tareas.

•Atención usuarios vía email y telefónica.

Ideal si cuentas con:

•Título de carreras técnicas en informática, sistemas, redes o afines. O, 3 años aprobados en licenciaturas afines a carreras de tecnología de la información.

•1 año mínimo de experiencia en soporte técnico de IT, en sitio o remota.

•Disponibilidad para turnos rotativos 24/7.

Y mucho mejor si te destacas por:

•Adaptación al cambio

•Pasión por el cliente.

Postúlate y comienza a transformar tu carrera con nosotros: (Link a la oferta)

¿Por qué SONDA? Porque en SONDA, amamos lo que hacemos y estamos convencidos de que a través del conocimiento y de la tecnología, no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro.

Aquí encontrarás un entorno diverso, con oportunidades reales de desarrollo personal y profesional. Somos un excelente lugar para aprender, crecer y contribuir a mejorar la calidad de vida a través de la tecnología

¿Qué puedes esperar al trabajar en SONDA?

Desarrollo profesional constante: Impulsa tu carrera con oportunidades de crecimiento y aprendizaje alineadas a tus intereses.

Flexibilidad laboral: Promovemos el equilibrio entre tu vida personal y profesional.

Cultura colaborativa e innovadora: Formarás parte de un ambiente diverso, inclusivo y orientado al trabajo en equipo.

Bienestar integral: A través de nuestro programa SONDA Wellness, promovemos iniciativas para cuidar tu salud física, mental y social.

Aprendizaje continuo: Con SONDA Academy Totara, accedes a una plataforma educativa pensada para potenciar tu desarrollo profesional.

+ Diversidad + Inclusión = + Innovación

En SONDA creemos que la diversidad impulsa la innovación. Fomentamos un entorno inclusivo donde todas las personas puedan desarrollarse profesionalmente con igualdad de oportunidades. Seleccionamos talentos por su experiencia y potencial, sin distinción de raza, género, orientación sexual, religión, edad, nacionalidad o discapacidad.

¡Súmate a SONDA y transforma tu carrera con nosotros

#J-18808-Ljbffr

• Crecimiento laboral y personal
• Desarrollo de nuevas habilidades

Acerca de nuestro cliente

Nuestro cliente es una importante empresa del sector IT especializada en el sector.

Descripción

La Posición del IT Support Specialist debera:

• Diagnosticar y resolver problemas de hardware, software, red y sistema.
• Realizar consultas en Bases de datos de SQL.
• Experiencia en la prestación de servicios de soporte al usuario final en un entorno técnico.Debe sentirse cómodo utilizando software de gestión de servicios de TI/servicio de asistencia (preferiblemente ServiceNow). Conocimiento y experiencia en soporte del conjunto de aplicaciones de Microsoft Office y herramientas de colaboración (Office 365, Microsoft Teams, etc.).

Perfil buscado (h/m)

Buscamos Tecnico, Tecnologo o Profesional en Ingeniería de Sistemas o carreras afín, Bilingüe con mínimo 1 año de experiencia proactivo y dinámico.

Qué Ofrecemos

Ofrecemos pertenecer a una empresa que se interesa por la calidad de vida de sus colaboradores brindando un gran paquete de beneficios.

#J-18808-Ljbffr

Visa es un líder mundial en pagos y tecnología, con más de 259 mil millones de transacciones de pago que fluyen de manera segura entre consumidores, comerciantes, instituciones financieras y entidades gubernamentales en más de 200 países y territorios cada año. Nuestra misión es conectar al mundo a través de la red de pagos más innovadora, conveniente, confiable y segura, permitiendo que personas, empresas y economías prosperen, impulsados por un propósito común: mejorar la vida de todos en todas partes, siendo la mejor forma de pagar y recibir pagos.

Haz un impacto con un líder de la industria impulsado por un propósito. Únete a nosotros hoy y experimenta la vida en Visa.

Descripción del Trabajo

El grupo de Tecnología Corporativa de Visa (CIT) ha emprendido un importante viaje de transformación. Nos estamos convirtiendo en una verdadera organización de ingeniería donde ponemos la experiencia del cliente en primer lugar. Con esto en mente, estamos consolidando nuestros equipos de soporte de Nivel 1 en un solo equipo y replanteando la forma en que brindamos soporte de Nivel 1 a todos los usuarios finales. Como miembro del equipo de Soporte de Usuario Final de la Mesa de Ayuda, el Asociado Analista de Mesa de Ayuda será responsable de proporcionar una experiencia excepcional al usuario final al brindar soporte para servicios y aplicaciones de TI.

Reporta a: Líder del Equipo de Service Desk

1. Asegurar la satisfacción del cliente brindando una respuesta y resolución oportuna a los contactos realizados al Service Desk desde diferentes canales de soporte.
2. Garantizar que los contactos se registren con información completa en la herramienta de tickets y se asignen con la categoría y prioridad adecuadas.
3. Realizar diagnósticos utilizando procedimientos documentados, técnicas de resolución de problemas y herramientas aprobadas.
4. Mantener a los clientes proactivamente informados sobre el estado de sus tickets.
5. Asignar tickets, que no pueden ser resueltos por el Service Desk, a los grupos de resolución o proveedores correctos.
6. Notificar a la gerencia sobre incidentes mayores reportados o potenciales.
7. Confirmar la satisfacción del cliente antes de cerrar un ticket.
8. Aprender continuamente y capacitarse sobre nuevas tecnologías y productos respaldados por el Service Desk.
9. Contribuir a actividades que mantengan actualizados los artículos de la base de conocimientos.
10. Cumplir y superar los objetivos de rendimiento individual.
11. Participar en actividades de Gestión de Problemas y proyectos de Mejora Continua de Servicios.
12. Actuar como suplente del Líder de Equipo y ayudar a dirigir reuniones de equipo.
13. La posición requiere trabajar en varios husos horarios, en apoyo a los requisitos de soporte 24x7x365.
14. Licenciatura, o 3+ años de experiencia laboral relevante.
15. 2 o más años de experiencia laboral.
16. Habilidades excepcionales de análisis y servicio al cliente.
17. Experiencia en uno o más de los dominios o tecnologías compatibles (p. ej., MS Exchange, Administración de Sistemas, Soporte de Aplicaciones Empresariales, MDM, etc.).
18. Conocimientos básicos sobre manejo y supervisión de equipos (experiencia como líder de equipo o sublíder es una ventaja).
19. Fuertes habilidades interpersonales y de comunicación verbal y escrita. Capacidad para interactuar eficazmente con clientes, proveedores, compañeros y gerencia a través de múltiples canales de comunicación.
20. Fuertes habilidades para resolver problemas y tomar decisiones.
21. Conocimientos en solución de problemas para Microsoft Windows 7 / 10, Mac, Dispositivos Móviles (Android e iOS), suite de aplicaciones de Microsoft Office, Office365, MS Exchange, Outlook, impresoras locales y LAN, Wi-Fi, VPN, conectividad a Internet, herramientas de comunicación (Skype, Jabber, etc.).
22. Experiencia y conocimientos en el manejo de Usuarios y Grupos en Microsoft Active Directory.
23. Conocimientos básicos en la administración de redes (TCP/IP, Wi-Fi, DNS, DHCP), incluyendo la administración de varios tipos de dispositivos de red.
24. Experiencia en el uso de herramientas de soporte remoto, como Remote Desktop, LogMeIn, Team Viewer, Bomgar, etc.
25. Mínimo cuatro años de experiencia laboral como analista de Service Desk de TI brindando soporte a usuarios finales de servicios y aplicaciones de TI corporativas.

Visa es un empleador que ofrece igualdad de oportunidades (EEO). Los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, nacionalidad, orientación sexual, identidad de género, discapacidad o condición de veterano protegido. Visa también considerará para empleo a solicitantes calificados con antecedentes penales de acuerdo con las pautas de la EEOC y las leyes locales aplicables.

¡Si requieres algún ajuste razonable, indícalo en tu postulación!

#J-18808-Ljbffr

Seleccione la frecuencia (en días) para recibir una alerta: Crear alerta

¿Te apasiona la innovación y crees en el poder de la tecnología para transformar el futuro? Entonces, ¡este es tu lugar!

En SONDA Panamá estamos en búsqueda de: Soporte de Service Desk .

Tus principales desafíos serán:

•Operación de sistemas y manejo de procedimientos.

•Digitación de información y generación de informes.

•Registro creación órdenes de servicios, coordinación de tareas.

•Atención usuarios vía email y telefónica.

Ideal si cuentas con:

•Título de carreras técnicas en informática, sistemas, redes o afines. O, 3 años aprobados en licenciaturas afines a carreras de tecnología de la información.

•1 año mínimo de experiencia en soporte técnico de IT, en sitio o remota.

•Disponibilidad para turnos rotativos 24/7.

Y mucho mejor si te destacas por:

•Adaptación al cambio

•Pasión por el cliente.

Postúlate y comienza a transformar tu carrera con nosotros: (Link a la oferta)

¿Por qué SONDA? Porque en SONDA, amamos lo que hacemos y estamos convencidos de que a través del conocimiento y de la tecnología, no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro.

Aquí encontrarás un entorno diverso, con oportunidades reales de desarrollo personal y profesional. Somos un excelente lugar para aprender, crecer y contribuir a mejorar la calidad de vida a través de la tecnología

¿Qué puedes esperar al trabajar en SONDA?

Desarrollo profesional constante: Impulsa tu carrera con oportunidades de crecimiento y aprendizaje alineadas a tus intereses.

Flexibilidad laboral: Promovemos el equilibrio entre tu vida personal y profesional.

Cultura colaborativa e innovadora: Formarás parte de un ambiente diverso, inclusivo y orientado al trabajo en equipo.

Bienestar integral: A través de nuestro programa SONDA Wellness, promovemos iniciativas para cuidar tu salud física, mental y social.

Aprendizaje continuo: Con SONDA Academy Totara, accedes a una plataforma educativa pensada para potenciar tu desarrollo profesional.

+ Diversidad + Inclusión = + Innovación

En SONDA creemos que la diversidad impulsa la innovación. Fomentamos un entorno inclusivo donde todas las personas puedan desarrollarse profesionalmente con igualdad de oportunidades. Seleccionamos talentos por su experiencia y potencial, sin distinción de raza, género, orientación sexual, religión, edad, nacionalidad o discapacidad.

¡Súmate a SONDA y transforma tu carrera con nosotros

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• Crecimiento laboral y personal
• Desarrollo de nuevas habilidades

Acerca de nuestro cliente

Nuestro cliente es una importante empresa del sector IT especializada en el sector.

Descripción

La Posición del IT Support Specialist debera:

• Diagnosticar y resolver problemas de hardware, software, red y sistema.
• Realizar consultas en Bases de datos de SQL.
• Experiencia en la prestación de servicios de soporte al usuario final en un entorno técnico.Debe sentirse cómodo utilizando software de gestión de servicios de TI/servicio de asistencia (preferiblemente ServiceNow). Conocimiento y experiencia en soporte del conjunto de aplicaciones de Microsoft Office y herramientas de colaboración (Office 365, Microsoft Teams, etc.).

Perfil buscado (h/m)

Buscamos Tecnico, Tecnologo o Profesional en Ingeniería de Sistemas o carreras afín, Bilingüe con mínimo 1 año de experiencia proactivo y dinámico.

Qué Ofrecemos

Ofrecemos pertenecer a una empresa que se interesa por la calidad de vida de sus colaboradores brindando un gran paquete de beneficios.

#J-18808-Ljbffr

• Crecimiento laboral y personal
• Desarrollo de nuevas habilidades

Acerca de nuestro cliente

Nuestro cliente es una importante empresa del sector IT especializada en el sector.

Descripción

La Posición del IT Support Specialist debera:

• Diagnosticar y resolver problemas de hardware, software, red y sistema.
• Realizar consultas en Bases de datos de SQL.
• Experiencia en la prestación de servicios de soporte al usuario final en un entorno técnico.Debe sentirse cómodo utilizando software de gestión de servicios de TI/servicio de asistencia (preferiblemente ServiceNow). Conocimiento y experiencia en soporte del conjunto de aplicaciones de Microsoft Office y herramientas de colaboración (Office 365, Microsoft Teams, etc.).

Perfil buscado (h/m)

Buscamos Tecnico, Tecnologo o Profesional en Ingeniería de Sistemas o carreras afín, Bilingüe con mínimo 1 año de experiencia proactivo y dinámico.

Qué Ofrecemos

Ofrecemos pertenecer a una empresa que se interesa por la calidad de vida de sus colaboradores brindando un gran paquete de beneficios.

#J-18808-Ljbffr