135 Ofertas de Sap Technical Support en Colombia

Cybersecurity QA - Pre and Post Market Primary Function of Position: The QA Cybersecurity Engineer is responsible for the vulnerability and validation testing of both Pre-Market and Post-Market infrastructure. This individual will work closely with the QA Supervisor of Cybersecurity and other members of the QA Infra team to ensure that the systems and cloud infrastructure are electronically secure. The ideal candidate will have an in-depth knowledge of Cybersecurity principles, TCP/IP security, scripting languages and automated test environments. Responsibilities:

• QA validation and verification of Cybersecurity requirements.


• Maintain and Develop Cybersecurity QA automation infrastructure.


• Build detailed test plans and test schedules


• Write detailed low-level test cases and test protocols


• Provide feedback to Development on requirement/specification clarity and understanding to support proper testing method development


• Assure proper root cause analysis and drive timely issue resolution of Product Issues


• Execution and support for Product Verification and Product/Data Validation


• Identify areas for product and process improvements and make recommendations


• Escalation of issues to supervisor or internal engineer as appropriate

• Bachelor’s degree in computer science or equivalent experience


• Solid knowledge of Cybersecurity solutions, tools and applications


• In-depth knowledge of TLS/SSL protocols, digital certificates, and Certificate Authority


• Solid knowledge of Python scripting language


• Highly experienced in developing detailed test plans from Cybersecurity requirements, HW/SW functional specifications, and product requirement documents.


• Solid knowledge of client-server architectures


• Ability to work with limited guidance in a fast-paced environment


• Possess excellent time management and prioritization skills


• Troubleshooting mindset, an ability to systematically and effectively break down a system or process into subparts to identify failure mechanisms


• Excellent communication (written and verbal) skills, and advanced problem-solving orientation and decision-making skills. Proven ability to develop, present and justify positions to management personnel


• Experience with Medical Design Control processes is a plus

We are seeking a Quality Engineer with at least 3 years of experience evaluating quality for large complex systems. We are looking.

Join our IT support team as an experienced Engineer. You will provide support to the Business and work closely with other teams within IT Services and Infrastructure to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the Colombia Business function alongside providing support where required to external offices.

The day-to-day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges.


The IT Services team provides on-site support to employees, as part of our core team this role will be covering a 08:00 to 18:00 shift pattern Monday to Friday and on a rotation bases, once every few weeks on Saturday and Sunday from 09:00 to 17:30.

Preferred Skills, Qualifications and Experience

Strong interpersonal and customer service skills.
Excellent analytical and troubleshooting skills.
Good attention to detail and well organised.
Strong written and verbal english communication skills.
Ability to work independently with limited supervision.
Commercial experience working within a service management function.
Technical ability supporting and maintaining hardware and peripheral devices.
Experience of using an ITSM Tool for tracking, change, requests, incident and problem jobs.
Experience deploying, imaging and supporting Windows 11, Windows 10, macOS, Linux, and mobile devices (iOS / Android).
Experience supporting technologies from a diverse product stack including; Active Directory, Microsoft Exchange, Office 365, Teams, Citrix, Cisco and VMWare Workstation.


Main Responsibilities

Resolving second line incidents.
Assigning incidents and acquiring knowledge from third-line teams.
Working with the 3rd line and Infrastructure teams as remote hands in the office and at the data centre.
Resolving incidents and queries for senior management.
Investigating and escalating MIs to major incident managers.
Completing system maintenance, alongside escalations and call outs.
Managing and updating hardware assets database.
Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation
Deploying and Imaging end user computer hardware and deploying software packages.
Identifying and contributing to Service Improvement opportunities

AGENCIA DE EMPLEO Y FOMENTO EMPRESARIAL COMPENSAR

In this role, you will be responsible for the installation, configuration, and maintenance of cloud and on-premises IT services, including Office 365, Google Workspace, Microsoft Azure, Windows Server, and various security and backup solutions. You will ensure optimal performance, security, and scalability of IT infrastructure for clients, providing expert support and clear documentation while maintaining high standards of customer service.

Key Responsibilities:

• Install, configure, and maintain Office 365, Google Workspace, and Microsoft Azure products
• Install, configure, and maintain Windows Server and other server environments
• Manage and apply medium/high-level programming skills for service integration and automation
• Analyze and compare IT services to select optimal solutions for customers
• Optimize and scale hardware and software according to client needs
• Install, configure, and maintain Email and DNS services
• Install, configure, and maintain security solutions such as Antivirus, Firewall, and VPN (e.g., Fortinet, Cisco Meraki, Sophos, SentinelOne, Todyl)
• Install, configure, and maintain remote access tools (e.g., ConnectWise, Datto, NinjaOne)
• Install, configure, and maintain backup and virtualization platforms (e.g., Datto, MSP360, NinjaOne)
• Generate troubleshooting documentation and manage software on platforms like ITGlue and Hudu
• Deliver excellent customer service and technical support
• Install, configure, and maintain ticketing systems (e.g., Autotask, Syncro, ConnectWise, HaloPSA)

• Excellent communication skills with clients and team
• Proactive, can-do attitude focused on results
• Administration experience with Office 365, Google Workspace, and Azure
• Troubleshooting skills for Windows, Linux, macOS, and Windows Server
• Remote software installation and management
• Local network administration and IP addressing
• Strong customer service, ticket management, and documentation skills
• Administration of email filters, DNS, and IT security tools
• Experience with backup, firewall, and virtualization software
• Advanced server and cloud services management, including AVD
• Scripting for task automation
• Installation and maintenance of servers and cloud solutions
• Experience with network administration software
• Continuous optimization of client applications
• Relevant experience and certifications for provided services

Schedule: Monday through Friday 8:30AM - 5:30PM (GMT -5-00) Eastern Time (US & Canada), Bogota, Lima

• Competitive pay in US Dollars

• You'll get to work with some amazing, respected business professionals

• We really value and encourage input from our team members

• We offer different payment methods (Zelle, Face Bank, Binance)

• You'll get paid every two weeks

• Birthday and work anniversary celebrations

• Alliances with many brands grant extra benefits to freelancers

• Weekly recreation dynamics that foster a healthy work environment
  

At Freelance Latin America, we're excited to connect you with meaningful remote opportunities. However, we want to be clear:

These are professional roles with set schedules defined by the client.

Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

You will be part of the client's team.

You'll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

KPIs and goals matter.

Your performance will be measured to ensure alignment with client expectations and project objectives.

Training may be required.

You might need to complete training to fully understand your role, tools, and client processes.

Commitment and responsibility are essential.

We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

Ready to grow your career with us?

Apply only if you are ready to commit, learn, and take ownership of your role.

Join our IT support team as an experienced Engineer. You will provide support to the Business and work closely with other teams within IT Services and Infrastructure to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the Colombia Business function alongside providing support where required to external offices.

The day-to-day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges.

The IT Services team provides on-site support to employees, as part of our core team this role will be covering a 08:00 to 18:00 shift pattern Monday to Friday and on a rotation bases, once every few weeks on Saturday and Sunday from 09:00 to 17:30.

Preferred Skills, Qualifications and Experience

• Strong interpersonal and customer service skills.
• Excellent analytical and troubleshooting skills.
• Good attention to detail and well organised.
• Strong written and verbal english communication skills.
• Ability to work independently with limited supervision.
• Commercial experience working within a service management function.
• Technical ability supporting and maintaining hardware and peripheral devices.
• Experience of using an ITSM Tool for tracking, change, requests, incident and problem jobs.
• Experience deploying, imaging and supporting Windows 11, Windows 10, macOS, Linux, and mobile devices (iOS / Android).
• Experience supporting technologies from a diverse product stack including; Active Directory, Microsoft Exchange, Office 365, Teams, Citrix, Cisco and VMWare Workstation.

Main Responsibilities

• Resolving second line incidents.
• Assigning incidents and acquiring knowledge from third-line teams.
• Working with the 3rd line and Infrastructure teams as remote hands in the office and at the data centre.
• Resolving incidents and queries for senior management.
• Investigating and escalating MIs to major incident managers.
• Completing system maintenance, alongside escalations and call outs.
• Managing and updating hardware assets database.
• Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation
• Deploying and Imaging end user computer hardware and deploying software packages.
• Identifying and contributing to Service Improvement opportunities

By submitting your application, you agree to share your personal data in accordance with our Recruitment Privacy Policy, which you can consult at Privacy Policy

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a “IT Support Specialist” role with TaskUs:

Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. Set up all hardware (laptops, desktops) with the appropriate software for new hires and ship them at a timely manner. Your primary responsibility is to ensure that computer systems, hardware, software, and networks are operating effectively and to address any technical issues that may arise. Serves as the first point of contact for users experiencing IT-related problems, responding to inquiries, troubleshooting issues, and resolving technical issues in a timely and efficient manner.

Additionally, plays a crucial role in maintaining system security, conducting system upgrades, and assisting with technology-related projects and initiatives. By providing reliable technical support, they enable employees to work efficiently and contribute to the overall success of the company or department.

Required Qualifications:

• Proven experience in providing technical support and troubleshooting for computer systems, software, and hardware.

• Strong knowledge of operating systems such as Windows, macOS.

• Understanding of computer networks, including LAN, WAN, and VPN connectivity.

• Proficiency in diagnosing and resolving common software and hardware issues.

• Excellent communication and customer service skills to effectively assist and communicate with end-users.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Basic knowledge of system security and data protection best practices.

• Familiarity with VMWare Workspace One, Cortex XDR, MDT, Service now ticketing, ITIL (Information Technology Infrastructure Library) principles and practices.

• Experience in a BPO or similar environment will be considered as a strong asset

Preferred Qualifications:

• Experience in administering and supporting cloud-based services and applications

• Understanding of IT asset management and inventory control practices.

• Proactive attitude towards staying updated with emerging technologies and industry trends.

Education / Certifications:

• A bachelor's degree or equivalent in computer science, information technology, or a related field.

• Relevant industry certifications, such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation Certification.

Work Location / Work Schedule / Travel:

• Office Based

• Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .

The Support Specialist plays a pivotal role in delivering Group IT services across the Atlas Copco Group, serving as the frontline representative of IT while ensuring seamless behind-the-scenes operations. This role requires a proactive problem-solver with strong technical skills in hardware, software, and peripherals, exceptional communication abilities, and a focus on delivering outstanding end-user experience. By managing IT activities discreetly and efficiently, the Onsite Engineer ensures minimal disruption to daily business operations while supporting the company’s digital transformation.

Experience and Educational Requirement

• Extensive experience in successfully delivering and supporting IT services, ensuring reliable and efficient IT operations.
• Proven ability to collaborate effectively with diverse, global teams, demonstrating cultural awareness and excellent communication skills to adapt to varied work styles.
• Broad knowledge of technologies used within Atlas Copco and the wider IT industry, providing a strong foundation for troubleshooting and support.
• In-depth technical expertise in troubleshooting PCs, laptops, and Windows environments, with experience using key support tools and diagnostic utilities.
• Familiarity with IT standards and methodologies (e.g., ITIL, PMI, SDLC), particularly in areas such as incident and change management.
• Comfortable working in a dynamic, highly matrixed global organization with shifting priorities, demonstrating adaptability and effective coordination.
• University degree or equivalent experience; CompTIA A+ and/or ITIL Foundation certification are a plus.
• Fluency in English, both spoken and written, is essential; proficiency in a second language is preferred

Key Competencies and Personal Attribute

• Customer-Centric: Understands customer needs and consistently strives to meet or exceed expectations.
• Collaborative Team Player: A natural diplomat who fosters strong relationships with team members, customers, and stakeholders across regions.
• Technical Problem Solver: Brings strong expertise in IT troubleshooting and support, ensuring efficient and reliable operations.
• Methodical and Structured Achiever: Skilled in planning, organizing, prioritizing, and adapting to deliver results effectively.
• Resilient and Adaptable: Thrives in a fast-paced, ever-changing digital landscape and inspires others to embrace self-sufficiency.
• Innovative Mindset: Embraces the "there is always a better way" philosophy, promoting positivity, flexibility, and digital transformation.
• Open-Minded and Globally Aware: Curious and eager to understand diverse perspectives and learn new approaches.
• Aligned with Atlas Copco’s Core Values: Demonstrates Commitment, Interaction, and Innovation in all endeavors.

• Ample Opportunities for Professional Development: Access to ongoing training andmentorshipfor career growth within our global organization.
• Competitive Compensation: A comprehensive pay package that recognizes your skills and contributions.
• Outstanding Company Benefits: Inclusive of health coverage, retirement plans, and wellness support, designed to support you and your family.
• A Rewarding, Forward-Thinking Company Culture: A culture that values innovation, collaboration, and diversity, where your contributions make a real impact.

On-Site

This role requires you to work on-site at our office in Bogotá, Colombia. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Talent Acquisition Team:

Start your journey today!

Compartir FacebookEmpresa Teamficient SASDescripción de la Empresa TeamFicient se especializa en el arte de conectar organizaciones con el personal remoto ideal. Nuestro compromiso con nuestros colabores es ofrecer un trabajo remoto desde la comodidad de su casa con todos los beneficios de ley y con un excelente clima laboralDepartamento Buenos AiresLocalidad Buenos AiresTipo de Contratación Tiempo CompletoDescripción de la Plaza Position Title: IT Support Specialist
Location: Remote
Employment Type: Full-Time
Experience Level: 3+ Years
Company: Teamficient - Range: $800 - $1000 (Negotiable for highly experienced candidates)

Job Overview:
We are looking for a proactive and detail-oriented IT Support Specialist to execute technical tasks, assist with development rollouts, and provide 24/7 support coverage for our client platform. This role is essential in maintaining system reliability, resolving technical issues efficiently, and ensuring timely coordination with internal teams.

Key Responsibilities:
Implement feature requests and provide technical solutions in coordination with the development team
Respond to and manage technical support inquiries, ensuring quick turnaround and resolution
Troubleshoot system bugs and escalate complex issues to the IT Manager when necessary
Coordinate with internal teams to deploy code updates and fix system configurations
Maintain clear and up-to-date technical documentation
Ensure all tasks are completed within defined SLA windows


Qualifications:
Bachelor’s degree in Information Technology, Computer Engineering, or a related field
At least 3 years of experience in IT support, system administration, or helpdesk roles
Based in the Philippines with the ability to work flexible shifts, including evenings and weekends
Proficiency with remote access tools, ticketing systems, and CMS or web-based platforms
Strong problem-solving abilities and attention to technical detail
Excellent written and verbal communication skills
Proven track record of working independently and performing well under pressure

System Requirements:
Desktop/Laptop
Intel Core i5
4GB RAM for multitasking requirements
Workstation free from any Noise and Distractions
Backup Internet Connection
USB Headset with Noise Cancelling
Backup for Power Outage: Generator/UPS or Alternative Location

Benefits:

Competitive salary based on experience
Friendly, collaborative, and inclusive team culture
Opportunity to work on innovative, international digital projects
This is a long-term position where you’ll be part of an awesome team, working from home with guidance and support!

For any questions, please send an email to
(Note: Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)
Mínimo Nivel Académico Requerido Universidad CompletaMínimo Nivel de Inglés Requerido AvanzadoMínima Experiencia Laboral Requerida 3-4 añosTop Departamentos Empleos Antioquia Empleos Atlántico Empleos Bogotá DC Empleos Cundinamarca Empleos Santander Empleos Valle del CaucaEnlaces de Interés Buscar Empleos Recibir Empleos en Tu Email Términos de Uso Denunciar oferta de empleo

Join to apply for the IT Support Specialist role at Carbon Health

Join to apply for the IT Support Specialist role at Carbon Health

Get AI-powered advice on this job and more exclusive features.

THE JOB AT A GLANCE

The IT Support Specialist will help our Support Engineering team ensure that all Carbon Health internal customers’ technology needs are met and that their IT problems are solved with impactful and educational interactions. The perfect candidate will be efficient, detail-oriented, drive our company compliance goals, and excel at organization. Additionally, this individual will be a great communicator, assisting with our team’s documentation and project management needs.

THE JOB AT A GLANCE

The IT Support Specialist will help our Support Engineering team ensure that all Carbon Health internal customers’ technology needs are met and that their IT problems are solved with impactful and educational interactions. The perfect candidate will be efficient, detail-oriented, drive our company compliance goals, and excel at organization. Additionally, this individual will be a great communicator, assisting with our team’s documentation and project management needs.

What You’ll Do

• Work alongside a driven, fast paced IT Support team troubleshooting and resolving 100+ tickets on a weekly basis in order of priority and within our SLA commitments of 30 minutes to 1 hour on average.
• Assist employees remotely via written correspondence, video calls, and telecommunications all while documenting your troubleshooting and analysis of issues in a timely and concise manner.
• Be a subject matter expert for a number of existing and new SaaS services and integrations, all while ensuring the highest standards of system security.
• Assist with aspects of employee lifecycle and access management while upholding identity federation and compliance best practices.
• Help build our internal IT knowledge base, develop innovative ways to better IT processes and customer service through impactful help articles and project outlines.
  
  

• High School Diploma or equivalent experience.
• Experience in a high paced environment with independent workflows while resolving 100+ tickets on a weekly basis within an average SLA of 30 minutes to 1 hour.
• Experience in assisting customers remotely via telephone, written correspondence, and video calls.
• Extensive expertise in both MacOS and Windows operating systems, able to independently troubleshoot and resolve a variety of software and hardware issues for computers, tablets, printers, scanners, and other peripherals.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN as well as network troubleshooting workflows.
• Proficient in implementing and managing Identity Access Management solutions including secure password and MFA policies alongside identity federation best practices.
• Experience in troubleshooting and managing a wide variety of SaaS applications including (or similarly relevant) GSuite, Okta, Atlassian Cloud, Meraki and Mosyle MDM.
• Able to provide thorough and detailed analysis on issues assigned to you and document your findings + troubleshooting workflows in a timely and organized manner.
• Outstanding customer service and communication skillsets with proven ability to assist others in a timely manner with empathetic and impactful problem solving.
• Experience with Mobile Device Management systems and familiarity with basic concepts of device provisioning, profile and app management alongside compliance monitoring.
• Strong documentation skills for creating and maintaining knowledge base articles, how-to articles, and project outlines.
• Healthcare industry background with HIPAA compliance expertise.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Hospitals and Health Care

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IT Support Analysts at Huge provide first-line support to our users to ensure issues are routed, responded to and resolved in a timely manner. Working in a primarily creative based, Mac OS environment both remotely and on site, they deploy Mac and Windows systems, troubleshoot mobile devices, assist with meeting/town hall setups and occasionally assist with office infrastructure maintenance. This position requires travel to your local office.

You are a bright, motivated individual who would like to grow their IT skill set in a fast-paced environment. You are an outgoing communicator by nature, willing to take on anything, ask questions and give feedback along the way. You have worked in a service & support organization and understand the user comes first. You can follow policy, take direction and manage competing priorities with a positive attitude.

What you'll be doing.

• Provision and deploy Mac and Windows systems for end users
• Perform research and collaboration with other IT staff to resolve issues
• Troubleshoot and resolve software issues (Adobe Suite, Figma, Box, Slack, Google Apps, MS Office etc.)
• Occasionally assist with Windows based issues
• Basic smartphone support (iOS, Android)
• Manage users, groups and distribution lists
• Resolve end user network issues (File shares, DNS, VPN. printers, etc.)
• Conduct weekly IT new hire orientations
• Assist with local meeting room setup and maintenance
• Occasional after-hours and travel availability

What we'd like to see.

• 4+ years of relevant work experience in a technical and/or customer service capacity
• A working home network and room for occasional laptop storage/shipping
• A technical acumen with a desire to learn new things
• Experience with Mac OS X and underlying applications
• Familiarity with help desk ticketing systems
• Familiarity with design/creative tools is a big plus
• Ability to independently coordinate and prioritize tasks in a fast-paced environment
• Strong written and verbal communication skills

Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.

Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at .

Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

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