92 Ofertas de Sap Support en Colombia

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Join to apply for the SAP Technical Consultant role at Globant

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At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

We seek a SAP Technical Consultant who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era.

What will help you succeed:

• Fluent English (B2 - Upper Intermediate)
• ABAP
• FIORI
• BASIS
• BW
• PI/PO
• CPI
• Cloud implementations.
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Bogota, D.C., Capital District, Colombia 5 days ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 3 weeks ago

Bogota, D.C., Capital District, Colombia 6 days ago

Chapinero, Capital District, Colombia 2 weeks ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 3 days ago

Bogota, D.C., Capital District, Colombia 2 weeks ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 2 weeks ago

Bogota, D.C., Capital District, Colombia 2 weeks ago

Bogota, D.C., Capital District, Colombia 3 weeks ago

Bogota, D.C., Capital District, Colombia 4 weeks ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 20 hours ago

Bogota, D.C., Capital District, Colombia 1 week ago

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Requisition ID: 231525

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose

We are looking for creative, self-starting, results-oriented, highly motivated individual with attention to details and excellent problem-solving skills. The incumbent need to be able to multi-task and work in a fast paced and agile environment.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Development and support of an integration layer and Tax Reporting web-based application
• Understanding Datadog, Splunk, Dynatrace, Jenkins, Kubernetes, cloud-based deployment
• knowledge preferred.
• Support the development, delivery, and continuous improvement of complex analytics solutions
• to ensure high quality, depth of analysis, and clear communication of insightful result.
• Ability to manage multiple competing priorities and thrive in an agile environment.
• Comfort and curiosity when working on data of financial products.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

• This role requires to support the ongoing/upcoming projects for the corporate landing technology groups.
• The individual should be ready to work in the flexible hours that should meet the APAC/UK business hours.
• The working knowledge of Loan IQ product would be an added advantage to the role.
• The working knowledge of SQL server studio and Python
• Ability to support the ongoing reports with adding/updating queries
• The ideal person should be a go-getter and ready to fit in the role with minimal training with previous BAU support experience.
• Should have previous experience of working with business teams.
• Knowledge of tools like IBM cognos, postman, would be preferred.
• Experience with REST, Microservices Architecture, Event Driven Architecture.
• 2+ years of UI/Full Stack Development experience in Angular/JavaScript considered as an asset.
• Hands on Experience with Unix/Linux, Elastic Search, Kafka, Sql Server, Python, Ansible, Docker is nice to have.
• Previously worked as a Developer – nice to have.
• A very good knowledge of capital markets and financial instruments
• Experience working on front office trading applications
• Understanding of cloud-based deployment

Working Conditions

When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support.

#LI-Hybrid

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in will remain live for a minimum of 5 days.

We’re hiring a tech support specialist in Barranquilla who wants to showcase their technical skills first and then secure a position with us.

Are you passionate about technology and looking to grow your career in IT? Join a Cisco-aligned company that offers real opportunities to upskill, certify, and grow in the tech support world!

Schedule: Full-time (40 hours/week)

How Does the Process Work?

• Intensive and without a contract.
• 1 Month
• Bonus of $1,200,000 COP during Bootcamp.
• If you pass the Bootcamp, we will hire you!

Requirements:

• Over 18 years old
• Knowledge in technical support
• Excellent attitude toward customer service

Benefits (apply after joining):

• Meal bonus starting from the 4th month
• Medical service with 1doc3
• Tenure bonus upon completing 1 year in the company.

Don’t miss the opportunity to grow in your technical career!

• Associate

• Full-time

• Customer Service

• Outsourcing and Offshoring Consulting

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We are currently searching for a Technical Support Engineer to support our business development in Colombia . This is for our Smart Home brand IMOU (Pronounced: I-Moe).

1, Who Are We?

IMOU is a global leader in Smart Home segment . IMOU has built a reputation in overseas market as the go to vendor for Smart Security & Smart Home.

Set up as a subsidiary of Dahua Group which is the second largest surveillance & security manufacturer in the world, IMOU has been established to make smart home security & technology much easier to operate/use. IMOU’s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage & Cloud.

Our mission is to make Smart Home more affordable, effortless to use & easily accessible to our customers.

Job Description

1. Training Work

• Trainees: Primary and secondary distributors, sales team, chain channel store managers, and promoters.
• Typical training scenarios: new product launches, new customer development, quarterly regular training

1. Online technical question answering

• Service objects: end consumers, installers, primary and secondary distribution
• Deal with typical problems: installation problems, links, video playback. Processing method: Facebook, phone, chat software.

1. Offline technical support

• Service object: primary and secondary distribution.
• Typical scenario: Resolve technical problems of primary and secondary customers; access to Viet for third-party platforms for OEM projects; resolve product quality issues

1. Translation

• Sorting out localized user guidance materials
• General issues, quick installation manuals in Viet language, and operation video shooting

1. Product promotion

• Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
• Main role: product presentation, technical solutions, sample booth setting

Job Requirement

• 3-year experience in the same position
• Have deep knowledge in IT/CCTV/Technology products
• Familiar with technology, cellphone, home appliance industry

Qualifications

• Bachelor degree of technical or related field;
• Good English in reading, writing and speaking;
• Good interpersonal, written oral communication and presentation skills;
• Customer-oriented;

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Manager, Technical Support.

About the job

This position is needed to lead one of Twilio's Customer Support teams in NAMER / LATAM. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions.

We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our ‘Accounts and Billing’ Customer Support teams in NAMER/LATAM. Reporting to the Accounts & Billing Support Senior Manager, this position is essential in supporting Twilio's continuing growth initiatives.

Responsibilities

In this role, you’ll:

• Hands-on involvement resolving escalations via email, phone and chat, handling complex customer inquiries.
• Set ambitious team and individual goals, lead to key success metrics like customer satisfaction and response time SLAs.
• Iterate and improve upon best-in-class customer service experiences, processes and policies. Maintain a mentality of continuous improvement, refining incident response time over phone, chat and email, improving the way the support team utilizes all support tools and features.
• Create a scalable workflow for escalations and product tracking.
• Support and maintain high morale among the team.
• Oversee the day-to-day operations of a scaling customer support team(s); responsible for hiring, scheduling, formal training, informal coaching, career development and performance management.
• Have a continuous learning mindset, own your own development and continuously use available resources to increase your knowledge and be able to better support your team members and the support organization.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience
• Experience being inclusive, while working with team members in different geographic locations and time zones
• Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale
• Have proven documentation ability to “write it down” to create and curate internal and external documentation
• Have Strong English written and verbal communication skills
• Currently work as a P4 level individual within the Global Customer Support organization

Desired:

• Have 4 to 5 + years of experience as a P4 Team/Tech Lead supporting teams and Technical Support Managers (M3).
• Experience and understanding of billing related processes, tools and inquiries related to invoicing, pricing, etc.
• Understanding and experience with Zuora and Salesforce.
• Seek progress at all time, having a learning mindset that allows you to jump out of the comfort zone and put yourself in a constant learning mode - Interview process

Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions .

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Manager, Technical Support.

About the job

This position is needed to lead one of Twilio's Customer Support teams in NAMER / LATAM. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions.

We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our ‘Accounts and Billing’ Customer Support teams in NAMER/LATAM. Reporting to the Accounts & Billing Support Senior Manager, this position is essential in supporting Twilio's continuing growth initiatives.

Responsibilities

In this role, you’ll:

• Hands-on involvement resolving escalations via email, phone and chat, handling complex customer inquiries.
• Set ambitious team and individual goals, lead to key success metrics like customer satisfaction and response time SLAs.
• Iterate and improve upon best-in-class customer service experiences, processes and policies. Maintain a mentality of continuous improvement, refining incident response time over phone, chat and email, improving the way the support team utilizes all support tools and features.
• Create a scalable workflow for escalations and product tracking.
• Support and maintain high morale among the team.
• Oversee the day-to-day operations of a scaling customer support team(s); responsible for hiring, scheduling, formal training, informal coaching, career development and performance management.
• Have a continuous learning mindset, own your own development and continuously use available resources to increase your knowledge and be able to better support your team members and the support organization.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience
• Experience being inclusive, while working with team members in different geographic locations and time zones
• Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale
• Have proven documentation ability to “write it down” to create and curate internal and external documentation
• Have Strong English written and verbal communication skills
• Currently work as a P4 level individual within the Global Customer Support organization

Desired:

• Have 4 to 5 + years of experience as a P4 Team/Tech Lead supporting teams and Technical Support Managers (M3).
• Experience and understanding of billing related processes, tools and inquiries related to invoicing, pricing, etc.
• Understanding and experience with Zuora and Salesforce.
• Seek progress at all time, having a learning mindset that allows you to jump out of the comfort zone and put yourself in a constant learning mode - Interview process

Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for solving software and hardware challenges and ensuring seamless implementation for customers across different industries.

Key Responsibilities:

• Technical Support & Troubleshooting:
  • Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
  • Diagnose and troubleshoot issues across software, application, and hardware layers.
  • Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
• Field Deployment & Testing:
  • Assist in the installation, configuration, and validation of products at customer sites.
  • Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
  • Collect and analyze customer feedback to support product improvement.
• Customer Training & Enablement:
  • Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
  • Create technical documentation, integration guides, and troubleshooting manuals.
• Pre-Sales & Post-Sales Technical Support:
  • Partner with sales teams to provide technical expertise during solution proposals, demonstrations, and proof-of-concept stages.
  • Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
• Cross-Team Collaboration:
  • Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
  • Support internal testing and validation of new features and product releases.

Requirement:

• Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline
• 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
• Strong hands-on experience with Android OS, APK development, and SDK/API integration.
• Practical experience with Android Studio development and debugging tools
• Solid troubleshooting skills for hardware interfaces including WiFi, Bluetooth, and USB.
• Familiar with web development technologies such as Node.js, HTML5, CSS3, JavaScript is a Plus.
• Understanding of REST APIs and mobile-to-web system integration. Familiar with database systems (MySQL, SQLite) and cloud platforms (Firebase, AWS) is a Plus.
• Exposure to cross-platform mobile development (Flutter, React Native) is a Plus.
• Excellent verbal and written communication skills
• Ability to explain complex technical issues clearly to non-technical stakeholders
• Strong organizational skills with the ability to manage multiple projects and priorities
• Ability to work independently and proactively in a fast-paced, customer-focused environment.
• Strong problem-solving mindset and a passion for customer success.

Technical Support Engineer

As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point ofcontact for various operational teams. Your primary focus is to assist our customers in maximizing the use of ourglobal financial automation platform, ensuring seamless business operations. Collaborate with engineering andproduct teams to swiftly investigate and resolve complex technical issues while delivering an exceptionalcustomer experience.

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $.3 billion. With total funding of just over 550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.

In this role, you will be responsible for:

• Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support and
• Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication.
• Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact.
• Provide expert technical support on App and Cards related issues, working closely with internal operational teams to ensure seamless customer resolution.
• Diagnosed and troubleshot ERP-related technical issues, including integrations with other systems, driving robust resolutions.
• Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation.
• Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability.
• Maintain internal documentation and actively contribute to knowledge-sharing across the team.

About you

• Professional Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors.
• Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting.
• API Integration Experience: Experience troubleshooting API integrations and familiarity with tools like Postman is an advantage.
• Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing teams.
• Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Israel, successfully collaborating across different time zones.
• Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset.
• Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations.
• API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus.
• Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively.
• Remote Management Adaptability: Ability to work effectively under a manager located in the U.S. or Israel, demonstrating flexibility and accountability.
• Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team player.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Interested in learning more about us?

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.

Accommodations
Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to for assistance.

Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

Join to apply for the Technical Support I role at RAM BPO

Join to apply for the Technical Support I role at RAM BPO

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We’re hiring! Technical Support I

Location: Medellín | Mode: Remote| Salary: To be agreed

At RAMBPO , we mix tech, talent, and great vibes to create solutions that really make a difference. We’re a boutique BPO with a human touch — where ideas flow, teamwork rules, and every day is a chance to grow.

What you’ll do:

• Be the friendly first point of contact for clients using our customs clearance platform with CBP and other agencies.
• Answer tickets, troubleshoot software issues, and guide clients through processes.
• Review documentation, solve tariff-related questions, and keep things running smoothly.
• Build strong, positive relationships with our clients.
  
  

• English B2+
• Basic IT knowledge (OS, networks, firewalls).
• Back-office experience is a plus.
• Great communication, problem-solving skills, and a team-player mindset.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at RAM BPO by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.