194 Ofertas de Responsable Hotel en Colombia

Overview

Introduction

• SLA (Contract) Delivery Management: Ensures customers contractual agreement are met
• KPI Delivery Management: Timely delivery of contractual KPIs
• CSAT/ NPS Delivery Management: Communicate quality results internally and externally and act on deviations
• Inventory Management
• Invoice and Billing Maintenance: Provide regularly communicated and assure proper and complete billing
• Cost & Vendor Tracking
• Focal point for internal performance review: prepares regular overview for account for accounts performance and actions
• Focal point for Customer Performance Review
• Improvements/ Innovation/ P&L: participates in round-tables and brainstorming sessions to improve quality, effectiveness and profit
• Paid by contract

The Client Service Manager (CSM) role provides clients with total account system support. The CSM establishes, maintains and improves the client relationship regarding all aspects of the contracted services as the representative of IBM. The CSM maintains and reinforces the client relationship, improves the client satisfaction and builds a trusted relationship with the client. They supervise the implementation and delivery of the contracted services and are aware of complementary offerings that might contribute to the success of the client's business and expand IBM's footprint. They have a fundamental role for the management of the IT services contracts and have a deep understanding of the contract deliverables and overall Statement of Work (SoW). The CSM acts as the single interface with the client for the readiness and the execution of the operations necessary to run the contract. They ensure the management of agreed service levels applicable to the technical support teams by tracking of the maintenance operations and proper reporting of the client's maintenance operations. The CSM develops and implements action plans to improve service quality delivered to the client to ensure client satisfaction and contractual conformity. The CSM coordinates Client and IBM resources to ensure efficient service delivery. The CSM supports the Delivery Project Executive (DPE) and Client Availability Lead (CAL) in identifying growth opportunities and contract profitability.

Master's Degree

• IT knowledge
• Financials (Revenue, Gross Profit, Costs, Forecast)
• Experience Managing IT Projects
• Good communication, negotiation and conflict management skills

• PMP/PMI Certification
• IBM and non IBM platforms

Handle inbound calls, multiple coming from the Client Services Line and direct phone number.

Agents for this role will need excellent communication (written and verbal) skills specifically in the English language.

Needs to be a quick thinker, organized, and can perform tasks independently.

Needs to be outgoing and eager to assist customers. (General Managers, Management Companies, etc.)

Excellent problem-solving, multi-tasking, and interpersonal skills.

Knowledgeable with MS Office Suite

Ability to identify trends within process and escalate them accordingly to find a solution.

Assist Support with escalated customers, handle cancellations, Legal Entity and understand all CS processes.

Ability to collaborate with other departments to resolve client concerns.

Strong experience in doing support via inbound, outbound calls as well as emails.

Buscamos un/a Client Service Manager para unirse a nuestro equipo

NOTA IMPORTANTE: CONTRATO POR 4 MESES
/ Si no cumples con los requisitos por favor no aplicar

Tu reto

Durante las campañas, diseñar estrategias para ofrecer a los clientes la "Siguiente Mejor Acción" que aproveche la estrategia de upselling para mejorar el rendimiento de la campaña: nuevos productos, canales, segmentación de audiencia, etc.

• Iniciar y ejecutar las campañas de los clientes según los plazos y presupuestos acordados, en colaboración con el equipo de Operaciones Publicitarias.

• Responder a las consultas de los clientes y coordinar las respuestas internas a tiempo.

• Monitorear la tasa de retención de pods, las métricas de éxito de la campaña (debe aspirar a un cumplimiento de KPI superior al 90%) y los ingresos incrementales.

• Asegurarse de que los clientes reciban informes periódicos de rendimiento de la campaña con métricas detalladas e información adicional según sus preferencias (p. ej., semanal, mensual.

• Mantener a los clientes informados de cualquier cambio o problema que afecte a sus campañas de forma rápida y profesional.

• Realizar un análisis posterior a la campaña en el plazo de una semana tras su finalización para identificar áreas de mejora.

• Escalar los problemas no resueltos a la alta dirección o a los equipos de Adops según sea necesario, resumiendo el problema y las soluciones propuestas.

• Mantener un alto nivel de satisfacción del cliente. Requisitos para el éxito.

• Tienes más de 3 años de experiencia en medios, publicidad o tecnología en ventas, marketing o soporte, incluyendo prácticas.

Habiliadades:

• Has colaborado en la ejecución de campañas publicitarias de venta directa o programática.
• Tienes conocimientos básicos de plataformas DSP y SSP y de socios como DV360, The Trade Desk, LiveRamp, etc.
• Dominas Excel y analizas datos regularmente para generar información y aprendizajes aplicables.
• Te destacas en la construcción de relaciones sólidas con los clientes, siendo tus habilidades de comunicación una de tus principales cualidades.
• Mantienes sólidas relaciones con agencias y clientes clave.
• Eres adaptable, organizado y analítico, y recurres a tu ingenio para encontrar soluciones a los problemas que surgen constantemente.

Condiciones:

Contrato por 4 meses, con posibilidades de seguir.

Salario MM COP

Contrato directo con la compañia

1 dia de oficina presencial, 4 dias remoto

Lunes a Viernes 8am - 5:30pm

Postularse por este medio o enviar HV

About the job

At Doxa, we specialize in connecting businesses with exceptional talent across diverse industries. Our mission is to provide innovative outsourcing solutions that empower companies to seamlessly expand their teams and accelerate growth.

What sets Doxa apart is our unwavering commitment to cultivating a vibrant, supportive team culture. Join us and become part of a workplace that prioritizes your happiness and well-being, ensuring both your personal and professional success.

Location:
Must be in Colombia - Remote.

Environment:
Colombian and International Teams.

Language:
Advanced English.

Time Zone Availability:
9:00 AM-6:00 PM PST.

Expertise:
+2 years

Salary:
$ COP

Non-fixed Term Contract.

THE ROLE

We're seeking a Client Service Specialist. This role is designed for a poised and proactive professional passionate about delivering a white-glove customer experience in a luxury environment. You'll play a key role in ensuring high-end clientele receive seamless, elegant, and attentive service, enhancing brand loyalty and driving client satisfaction.

REQUIREMENTS:

• 2+ years of experience in a client-facing or customer success role, preferably within luxury retail, hospitality, or high-touch service environments.
• Exceptional verbal and written communication skills, with a professional and engaging demeanor.
• Proficiency in CRM platforms (e.g., Zendesk), POS systems, and productivity tools (Google Workspace, Microsoft Office).
• Strong problem-solving skills with the ability to remain calm and resourceful under pressure.
• Comfortable working remotely across various digital communication platforms.
• Experience supporting VIP or high-profile clientele.
• Familiarity with luxury products or floral design is a plus.
• Background in remote service delivery and global team collaboration.
• Education: Bachelor's degree in Business Administration, Hospitality, Communications, or related fields preferred.
• Experience: 2+ years in client-facing or customer success roles, preferably in luxury retail, hospitality, or high-touch service environments.
• Skills: Proficiency in CRM systems (e.g., Zendesk), POS systems, Google Workspace, and Microsoft Office. Strong organizational skills and problem-solving abilities.
• Characteristics: Empathetic, detail-oriented, calm under pressure, resourceful, and passionate about service excellence

RESPONSIBILITIES:

• Client Engagement and Relationship Management
• Act as the first point of contact for client inquiries via phone, email, and chat.
• Deliver warm, personalized, and professional interactions that reflect luxury service standards.
• Guide clients through the ordering process, including custom arrangements and special requests.
• Maintain accurate records of client interactions, preferences, and feedback for ongoing relationship cultivation.
• Order Processing and Execution
• Accurately enter and manage orders using CRM and POS systems, ensuring timely and precise execution.
• Liaise with internal fulfillment and design teams to guarantee seamless handoff from sale to delivery.
• Troubleshoot and resolve any order issues or client concerns with a solution-oriented mindset.
• Product Knowledge and Consultation
• Develop a deep understanding of product offerings to provide expert guidance during the order process.
• Offer recommendations that align with client needs and brand aesthetics, enhancing the overall experience.
• Stay informed on seasonal collections, floral trends, and promotional offerings.
• Internal Collaboration
• Communicate effectively with cross-functional teams via platforms such as Slack to ensure alignment and real-time support.
• Partner with logistics and production teams to monitor order flow and execution timelines.
• Proactively identify areas for process improvement that enhance the client experience.

Position Summary:

We are currently seeking a Client Service Manager to lead our BPO operations in Bogotá. In this role, you would be the primary point of contact between our clients and the company, responsible for nurturing strong business relationships with existing clients. Your duties would also include managing and resolving client inquiries, developing strategies to enhance customer service, training other client services staff, and participating in client onboarding processes.

Responsibilities:

• Demonstrated ability to build and maintain strong, lasting relationships with clients by acting as a primary point of contact, resolving issues, understanding their needs, and identifying opportunities to provide additional value
• Participate in regular program reviews
• Perform internal quality control check-ins with assigned teams
• Support team leads and managers in establishing KPIs and meeting their program goals
• Provide a leadership team with status updates and solutions to milestones, deliverables, risk assessments, etc
• Foster a problem-solving environment demonstrating teamwork and innovation
• Establish a standard and encourage the learning and sharing of best practices
• Craft best practices and templates based on program needs/requirements

Required Skills/Abilities:

• Excellent (near-native) English proficiency is a requirement for this job
• Previous experience in BPO companies is required
• Experience in maintaining strong business relationships with existing clients and business partners
• Experience running large CS teams
• Amazing customer support and phone support experience preferred
• Tech-savvy and Advanced proficiency in G-Suite/MS Office
• Experience in successfully managing and mentoring other people
• Experience leading hiring and interviews, training, and quality control programs
• Sales or e-commerce experience and understanding of sales metrics and drivers
• Great eye for detecting team and employee risk before it becomes an issue
• Track record of building positive relationships with employees and partners
• Strong work Ethic And a talent for bringing out the best in others
• Passionate about sharing knowledge and helping others
• Able to work an assigned schedule that falls within our operating hours and flexibility around weekends and holidays

Education and Experience:

• Experience in the BPO industry is required
• 5+ years of experience in similar roles
• Bachelor's Degree in Business or related fields

On-site role based in Bogota.

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About Dialectica

Dialectica is a leading B2B information services firm that serves the world's top consulting, investment and largest corporate businesses, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

Dialectica has been recognized as one of Europe's fastest-growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.

We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.

About the role

As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them. One day you could be connecting a private equity firm with experts to better understand the sub-Saharan African telecommunications market, while the next day assisting a strategy consultancy looking into the growth outlook for solar energy in the Middle East.

You will need to think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients' questions. You will spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients. Working on multiple client projects at once, you will quickly develop core skills in sales, time management & prioritization, negotiation, and professional communication skills.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts
• Utilizing phone, LinkedIn, and email outreach to connect with experts
• Critically screening experts for their suitability and relevance to address a client's needs with an emphasis on quality

About the Client Service team

The Client Service team is the revenue epicenter of our business. A career in the Client Service team at Dialectica is more than just a job; it's an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to develop into a Manager at an accelerated rate.

Requirements

Our future Dialectica team member has:

• 0-3 years of work experience
• Academic achievement gained in any undergraduate field (Bachelor's degree or higher)
• Fluency in English is a must, both verbal and written
• Participation in extracurricular activities with proven records of leadership
• Strong interest and passion for the business world
• A development mentality to view setbacks and short term challenges as learning opportunities for growth
• A client service mentality, which means you are committed to go beyond your clients' needs to deliver true value

Benefits

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• Be part of a creative, entrepreneurial a,nd fast-paced, workplace
• Learning and development programs (onboarding bootcamp, Mini-MBA program, step up programs, foreign language courses)
• Competitive compensation schemes including a monthly performance bonus
• Comprehensive health coverage (medical and dental)
• Sponsored health & well-being, team bonding activities

Not sure if you have it all? Apply anyways because at Dialectica, we don't believe in a "one size fits all" approach to hiring. We welcome candidates with different experiences and backgrounds.

Buscamos un/a Client Service Manager para unirse a nuestro equipo

NOTA IMPORTANTE: CONTRATO POR 4 MESES / Si no cumples con los requisitos por favor no aplicar

Durante las campañas, diseñar estrategias para ofrecer a los clientes la "Siguiente Mejor Acción" que aproveche la estrategia de upselling para mejorar el rendimiento de la campaña: nuevos productos, canales, segmentación de audiencia, etc.

• Iniciar y ejecutar las campañas de los clientes según los plazos y presupuestos acordados, en colaboración con el equipo de Operaciones Publicitarias.
• Responder a las consultas de los clientes y coordinar las respuestas internas a tiempo.
• Monitorear la tasa de retención de pods, las métricas de éxito de la campaña (debe aspirar a un cumplimiento de KPI superior al 90%) y los ingresos incrementales.
• Asegurarse de que los clientes reciban informes periódicos de rendimiento de la campaña con métricas detalladas e información adicional según sus preferencias, p. ej., semanal, mensual.
• Mantener a los clientes informados de cualquier cambio o problema que afecte a sus campañas de forma rápida y profesional.
• Realizar un análisis posterior a la campaña en el plazo de una semana tras su finalización para identificar áreas de mejora.
• Escalar los problemas no resueltos a la alta dirección o a los equipos de Adops según sea necesario, resumiendo el problema y las soluciones propuestas.
• Mantener un alto nivel de satisfacción del cliente.

• Tienes más de 3 años de experiencia en medios, publicidad o tecnología en ventas, marketing o soporte, incluyendo prácticas.
• Has colaborado en la ejecución de campañas publicitarias de venta directa o programática.
• Tienes conocimientos básicos de plataformas DSP y SSP y de socios como DV360, The Trade Desk, LiveRamp, etc.
• Dominas Excel y analizas datos regularmente para generar información y aprendizajes aplicables.
• Te destacas en la construcción de relaciones sólidas con los clientes, siendo tus habilidades de comunicación una de tus principales cualidades.
• Mantienes sólidas relaciones con agencias y clientes clave.
• Eres adaptable, organizado y analítico, y recurres a tu ingenio para encontrar soluciones a los problemas que surgen constantemente.

Contrato por 4 meses, con posibilidades de seguir.

Salario 3.0 - 4.0 MM COP

Contrato directo con la compañia

1 dia de oficina presencial, 4 dias remoto

Overview

Travaillez à domicile avec le service client Amazon! Poste : Collaborateur du service client. Type de contrat : Temps plein, contrat permanent. Lieu : Travail à domicile en Colombie. Rémunération mensuelle : 2.662.537 COP.

• Poste : Collaborateur du service client
• Type de contrat : Temps plein, contrat permanent
• Lieu : Travail à domicile en Colombie
• Rémunération mensuelle : 2.662.537 COP

• Prévenir les problèmes, répondre aux questions et satisfaire nos clients.
• Être le premier point de contact pour nos clients bilingues (français/espagnol) basés au Canada par téléphone, chat et/ou e-mail.
• Traiter des questions sur les commandes, les livraisons, les produits, le paiement et les conseils sur le site web.
• Utiliser divers outils pour naviguer, rechercher et communiquer efficacement avec les clients et les partenaires.
• Collecter des informations pour prévenir tout problème potentiel impactant l’expérience client et la performance de livraison.

• Horaires variables pour répondre aux besoins des clients.
• Équipe jour/soirée avec une semaine minimale de 40 heures (par exemple 5x8 heures).
• Horaires basés sur diverses équipes opérant 24/7 du lundi au dimanche.
• Possibilité de travailler les jours fériés nationaux avec rémunération correspondante.
• Horaire exact communiqué à l’approche de la date d’entrée.

• Formation et équipement fournis dès l’arrivée; pas besoin d’expérience préalable en service client.
• Avantages : assurance médicale privée , assurance dentaire privée , assurance vie et invalidité accidentelle , PAE , réduction employé sur Amazon , programmes de développement de carrière , avantages liés au mode de vie et Amazon Extras , formation et opportunités continues .

Si ce poste vous convient, suivez le lien pour commencer la procédure de candidature. Prévoyez 1 à 2 heures pour remplir la candidature complète, y compris les évaluations. Vous pourrez sauvegarder votre progression entre les étapes et y revenir si nécessaire. Utilisez un ordinateur portable/de bureau pour une expérience optimale. En cas de succès, nous vous contacterons pour les prochaines étapes.

Amazon est un employeur soucieux de l'égalité des chances. Nous croyons que la diversité est essentielle à notre réussite et prenons nos décisions de recrutement sur l'expérience et les compétences. Veuillez consulter notre avis de confidentialité pour comprendre comment nous collectons, utilisons et transférons les données personnelles des candidats.

• Âge minimum : 18 ans
• Droit de travailler en Colombie
• Diplôme d'études secondaires (High school diploma)
• Compétences en communication en français et espagnol (écrit et oral) — niveau de français 85% ou plus
• Compétences informatiques avancées
• Disponibilité pour travailler en équipes variables du lundi au dimanche dans les heures d'ouverture 06h00 à 23h00
• Espace de travail calme et sans distraction (bureau dédié avec un bureau et une chaise)
• Connexion Internet haut débit (au moins 10 Mbps en téléchargement / 3 Mbps en upload) via une connexion câblée Ethernet (pas de WIFI)

• Travailleur, éloquent et soucieux du détail
• Amical et orienté client en toute situation
• Capacité d'apprendre rapidement et de s'adapter au changement
• À l'aise avec les tâches multiples dans un environnement dynamique

Overview

Travaillez à domicile avec le service client Amazon! Poste : Collaborateur du service client. Type de contrat : Temps plein, contrat permanent. Lieu : Travail à domicile en Colombie. Rémunération mensuelle : 2.662.537 COP.

• Poste : Collaborateur du service client
• Type de contrat : Temps plein, contrat permanent
• Lieu : Travail à domicile en Colombie
• Rémunération mensuelle : 2.662.537 COP

• Prévenir les problèmes, répondre aux questions et satisfaire nos clients.
• Être le premier point de contact pour nos clients bilingues (français/espagnol) basés au Canada par téléphone, chat et/ou e-mail.
• Traiter des questions sur les commandes, les livraisons, les produits, le paiement et les conseils sur le site web.
• Utiliser divers outils pour naviguer, rechercher et communiquer efficacement avec les clients et les partenaires.
• Collecter des informations pour prévenir tout problème potentiel impactant l’expérience client et la performance de livraison.

• Horaires variables pour répondre aux besoins des clients.
• Équipe jour/soirée avec une semaine minimale de 40 heures (par exemple 5x8 heures).
• Horaires basés sur diverses équipes opérant 24/7 du lundi au dimanche.
• Possibilité de travailler les jours fériés nationaux avec rémunération correspondante.
• Horaire exact communiqué à l’approche de la date d’entrée.

• Formation et équipement fournis dès l’arrivée; pas besoin d’expérience préalable en service client.
• Avantages : assurance médicale privée , assurance dentaire privée , assurance vie et invalidité accidentelle , PAE , réduction employé sur Amazon , programmes de développement de carrière , avantages liés au mode de vie et Amazon Extras , formation et opportunités continues .

Si ce poste vous convient, suivez le lien pour commencer la procédure de candidature. Prévoyez 1 à 2 heures pour remplir la candidature complète, y compris les évaluations. Vous pourrez sauvegarder votre progression entre les étapes et y revenir si nécessaire. Utilisez un ordinateur portable/de bureau pour une expérience optimale. En cas de succès, nous vous contacterons pour les prochaines étapes.

Amazon est un employeur soucieux de l'égalité des chances. Nous croyons que la diversité est essentielle à notre réussite et prenons nos décisions de recrutement sur l'expérience et les compétences. Veuillez consulter notre avis de confidentialité pour comprendre comment nous collectons, utilisons et transférons les données personnelles des candidats.

• Âge minimum : 18 ans
• Droit de travailler en Colombie
• Diplôme d'études secondaires (High school diploma)
• Compétences en communication en français et espagnol (écrit et oral) — niveau de français 85% ou plus
• Compétences informatiques avancées
• Disponibilité pour travailler en équipes variables du lundi au dimanche dans les heures d'ouverture 06h00 à 23h00
• Espace de travail calme et sans distraction (bureau dédié avec un bureau et une chaise)
• Connexion Internet haut débit (au moins 10 Mbps en téléchargement / 3 Mbps en upload) via une connexion câblée Ethernet (pas de WIFI)

• Travailleur, éloquent et soucieux du détail
• Amical et orienté client en toute situation
• Capacité d'apprendre rapidement et de s'adapter au changement
• À l'aise avec les tâches multiples dans un environnement dynamique