524 Ofertas de Responsable de Tecnología en Colombia
IT Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Buscamos un IT Manager que lidere la estrategia y operación tecnológica de la
organización, asegurando que toda la infraestructura, plataformas y servicios internos
funcionen de manera estable, segura y eficiente. Este rol será clave para garantizar el
cumplimiento regulatorio, la continuidad del negocio y la innovación.
Serás responsable de liderar el equipo de IT, interactuar con todas las áreas del negocio
y asegurar que la tecnología sea un driver estratégico para el crecimiento de la
compañía.
IT Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Medellín, Colombia (On-site) | Monday-Friday, 9:00 AM - 6:00 PM CST (10:00 AM - 7:00 PM COT)
About The Company
is a leading ISO-certified offshore outsourcing company that provides dedicated remote staff to some of the world's top international businesses. Recognized as one of the
Best Places to Work
and certified as a
Great Place to Work
, we are committed to creating a supportive, fun, and growth-oriented environment. With over 1,000 talented professionals, we pride ourselves on work-life balance, competitive salaries, and opportunities to develop your career.
About The Client
Our client is a U.S.-based company in the
consumer services industry
, seeking an experienced
IT Manager
to oversee technology operations, security, and user support.
What You'll Do
- Monitor MSP tickets and ensure timely resolution.
- Configure and manage devices (AutoPilot, Intune, Sophos).
- Oversee software licensing (MS365, Adobe).
- Manage user lifecycle (on/off-boarding via ADP, Entra ID, Verizon).
- Conduct security monitoring and reporting.
- Review and maintain system and user compliance.
- Handle additional IT-related responsibilities as assigned.
What We're Looking For
- 3-5+ years of IT management or similar experience.
- Strong knowledge of Microsoft Intune, Entra ID (Azure AD), Microsoft 365 Suite.
- Experience with AutoPilot, Sophos, ticketing systems, and MSP workflows.
- Background in IT security monitoring and user lifecycle management.
- Excellent communication and organizational skills.
- Ability to multitask, troubleshoot, and optimize IT processes.
Nice to Have
- IT management in global or outsourcing environments.
- Experience with automation in provisioning and compliance.
- Familiarity with telecom systems and Verizon user management.
What We Offer
Full-time, permanent employment
Benefits
- All legally mandated benefits
- Health insurance
- Upskill allowance for career growth
- A collaborative culture in a Great Place to Work-certified company
Ready to get started?
IT Manager
Hoy
Trabajo visto
Descripción Del Trabajo
We are seeking a proactive and highly organized
IT Manager
to join our team and support a US-based client. This role is ideal for someone with strong technical expertise, excellent problem-solving skills, and the ability to manage IT operations across hardware, software, user support, and security. You will ensure system efficiency, compliance, and a seamless IT experience for all users.
Responsibilities
- MSP Assistance: Monitor ticket completion, follow up with users and team leads to ensure timely resolution.
Hardware Management:
Pre-configure devices for new users (AutoPilot).
- Track device assignments, compliance (Intune / Sophos), and performance.
Advise on hardware replacement cycles.
Software Management: Administer software licenses (MS 365, Adobe, etc.).
User Management:
Oversee onboarding/offboarding processes.
- Compare ADP with Entra ID and Verizon user data, update statuses, and ensure accurate access.
Monitor systems (e.g., FieldRoutes) for terminated users.
Security:
Daily review of Entra risky users.
- Weekly reporting on sign-in data and identifying abnormalities.
Conduct periodic user access reviews.
KnowBe4 Management: Assign training, monitor compliance, and ensure consistency with ADP/Entra.
- Collaborate with the Data team and support other IT-related projects as assigned.
Requirements
- Proven experience in IT management or a similar role.
- Strong knowledge of hardware and software administration (MS 365, Intune, Sophos, Adobe).
- Experience with user lifecycle management (onboarding/offboarding, ADP, Entra ID, Verizon, FieldRoutes).
- Familiarity with IT security practices and compliance monitoring.
- Ability to troubleshoot complex IT issues with attention to detail.
- Excellent communication skills in English
Benefits
- Full-time, permanent employment.
- Colombia: Contrato de Trabajo a Término Indefinido.
- Legally mandated benefits, health insurance, and training opportunities.
- Remote-first work environment supporting a US-based client
IT Manager
Hoy
Trabajo visto
Descripción Del Trabajo
We are seeking a proactive and highly organized IT Manager to join our team and support a US-based client. This role is ideal for someone with strong technical expertise, excellent problem-solving skills, and the ability to manage IT operations across hardware, software, user support, and security. You will ensure system efficiency, compliance, and a seamless IT experience for all users.
Responsibilities- MSP Assistance: Monitor ticket completion, follow up with users and team leads to ensure timely resolution.
- Hardware Management:
- Pre-configure devices for new users (AutoPilot).
- Track device assignments, compliance (Intune / Sophos), and performance.
- Advise on hardware replacement cycles.
- Software Management: Administer software licenses (MS 365, Adobe, etc.).
- User Management:
- Oversee onboarding/offboarding processes.
- Compare ADP with Entra ID and Verizon user data, update statuses, and ensure accurate access.
- Monitor systems (e.g., FieldRoutes) for terminated users.
- Security:
- Daily review of Entra risky users.
- Weekly reporting on sign-in data and identifying abnormalities.
- Conduct periodic user access reviews.
- KnowBe4 Management: Assign training, monitor compliance, and ensure consistency with ADP/Entra.
- Collaborate with the Data team and support other IT-related projects as assigned.
Requirements
- Proven experience in IT management or a similar role.
- Strong knowledge of hardware and software administration (MS 365, Intune, Sophos, Adobe).
- Experience with user lifecycle management (onboarding/offboarding, ADP, Entra ID, Verizon, FieldRoutes).
- Familiarity with IT security practices and compliance monitoring.
- Ability to troubleshoot complex IT issues with attention to detail.
- Excellent communication skills in English.
Benefits
- Full-time, permanent employment.
- Colombia: Contrato de Trabajo a Término Indefinido.
- Legally mandated benefits, health insurance, and training opportunities.
- Remote-first work environment supporting a US-based client.
IT Manager
Publicado hace 16 días
Trabajo visto
Descripción Del Trabajo
Overview
Buscamos un(a) Gerente de Tecnología de la Información con visión estratégica, capacidad de liderazgo y enfoque en resultados, para liderar la función de TI en Colombia dentro de una estructura global. Esta posición será responsable de diseñar, implementar y mantener iniciativas tecnológicas que impulsen la eficiencia operativa, la innovación y el crecimiento del negocio en un entorno altamente competitivo y en constante evolución.
El rol incluye la planificación tecnológica alineada con los objetivos del negocio , la gestión del presupuesto de TI (OPEX y CAPEX) , la coordinación de proyectos locales y regionales, y el fortalecimiento de relaciones con proveedores estratégicos. Será clave en la adopción de tecnologías emergentes, mejora continua de servicios, soporte a usuarios y desarrollo de capacidades técnicas en el equipo.
Educación- Título universitario en Administración de Empresas, Ingeniería de Sistemas, Ciencias de la Computación o afines, con enfoque en TI.
- Mínimo 5 años en roles gerenciales de TI en entornos multinacionales, idealmente del sector de consumo.
- Comprobada trayectoria liderando proyectos tecnológicos exitosos y gestionando equipos.
- Conocimiento de plataformas ERP, especialmente SAP (deseable).
- Experiencia con sistemas de punto de venta (ej. Oracle Xstore).
- Conocimiento básico de redes, servidores y PCs.
- Manejo de herramientas de Business Intelligence.
- Inglés fluido (oral y escrito), con capacidad para tratar temas técnicos y de negocio.
- Comunicación con líderes globales y regionales de TI, proveedores clave, clientes internos y externos
- Liderazgo estratégico y enfoque en resultados.
- Capacidad para gestionar múltiples proyectos en simultáneo, cumpliendo plazos y presupuestos.
- Comunicación efectiva con públicos técnicos y no técnicos.
- Pensamiento analítico y toma de decisiones basada en datos.
- Capacidad de influir, negociar y construir alianzas.
- Gestión de cambio y adaptabilidad en entornos dinámicos.
- Enfoque en el cliente y mejora continua del servicio.
Ubicación: Itagüí, Colombia
Esquema de trabajoEsquema de trabajo: Híbrido
- Salario competitivo
IT Manager
Publicado hace 19 días
Trabajo visto
Descripción Del Trabajo
DevOps · Colombia-Bogotá
IT Manager Nue.io is a fast-growing, leading revenue lifecycle platform that manages the entire quote-to-revenue lifecycle for any revenue model, across multiple channels. Join our dynamic and innovative team!About Nue.io
Nue.io is a fast-growing, leading revenue lifecycle platform that manages the entire quote-to-revenue lifecycle for any revenue model, across multiple channels. We believe that the right way to accelerate business results is by giving go-to-market teams agility - to sell and monetize ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end. This requires a truly disruptive product and innovative team - we're bringing CPQ, Billing, Revenue Lifecycle Management, and Revenue Analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence.
Why You'll Love This Opportunity
At Nue.io, you'll have the chance to play a pivotal role in shaping the future of our IT infrastructure and operations. This is more than just an IT management role - it's an opportunity to solve real-world challenges in technology management, data security, and network optimization. You'll work with a talented team that values innovation, creativity, and collaboration, all while driving impactful solutions that help businesses simplify complex IT processes.
Overview
We are seeking a passionate and experienced IT Manager to drive Nue.io's IT infrastructure, security, and operations. This role will focus on delivering a seamless and secure IT environment that supports our business goals and enhances our operational efficiency. As a hands-on contributor, you will be directly involved in the implementation and maintenance of our IT systems.
Key Responsibilities:
- Define and execute the IT strategy and roadmap, ensuring alignment with business needs and goals.
- Oversee the design, implementation, and maintenance of the company's IT infrastructure, including cloud services, network architecture, and data storage solutions.
- Develop and implement IT policies and procedures to ensure data security, network security, and compliance with industry standards.
- Administer and manage Salesforce, ensuring its optimal performance and integration with other systems.
- Implement and manage email security solutions to protect against threats and ensure secure communication.
- Run and manage a Cloud Access Security Broker (CASB) to ensure secure access to cloud services and data.
- Manage IT subscriptions, expenses, and overall IT budget to ensure cost-effective use of resources.
- Collaborate with other departments to identify and implement technology solutions that enhance business operations.
- Ensure the availability, performance, and security of IT systems and applications.
- Stay updated on industry trends, best practices, and emerging technologies in IT management and security.
- Provide technical guidance and support for the software development team.
- Drive technical excellence and implementation of best IT practices such as continuous integration, disaster recovery planning, and IT service management.
- Act as a hands-on contributor, directly involved in the implementation, troubleshooting, and maintenance of IT systems.
- Work comfortably with a globally remote team, ensuring effective communication and collaboration across different time zones.
Required Skills and Experience:
- Proven experience of 3+ years in an IT infrastructure management, data security, and network architecture role.
- Deep knowledge of cloud platforms such as AWS, network security, and compliance with industry standards.
- Experience with IT service management tools and practices.
- Strong problem-solving skills and an eagerness to learn and adapt.
- Excellent communication and collaboration abilities.
- A passion for working in a fast-paced, startup-like environment.
- Ability to work independently and be a hands-on contributor.
- Experience administering and managing Salesforce.
- Experience with email security solutions.
- Experience running and managing a Cloud Access Security Broker (CASB).
- Experience managing IT subscriptions, expenses, and overall IT budget.
Preferred Qualifications:
- Prior experience in an IT management role within a SaaS or technology company.
What We Offer:
- Opportunity to work on cutting-edge IT solutions that redefine revenue lifecycle management.
- Collaborative and inclusive company culture, with a team that values innovation and impact.
- Competitive compensation and benefits package.
- Professional growth opportunities in a fast-paced startup environment.
- A chance to work with top SaaS companies on solving real IT challenges.
If you're passionate about IT management, data security, network optimization, and have experience with Salesforce administration, email security, CASB, and IT budget management, we'd love to hear from you!
- Department
- DevOps
- Locations
- Colombia-Bogotá
About Nue.io Careers
We believe that the right way to accelerate business results is by giving go-to-market teams agility - to sell and monetize ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end.
This requires a truly disruptive product and innovative team - we’re bringing CPQ, Billing, Revenue Lifecycle Management, and Revenue Analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence.
Founded in 2019
DevOps · Colombia-Bogotá
IT Manager Nue.io is a fast-growing, leading revenue lifecycle platform that manages the entire quote-to-revenue lifecycle for any revenue model, across multiple channels. Join our dynamic and innovative team!IT Manager
Publicado hace 21 días
Trabajo visto
Descripción Del Trabajo
Easygo Bogota, D.C., Capital District, Colombia
IT ManagerAs an IT Operations Manager you will be responsible for overseeing the daily operations of the IT department while ensuring the security and integrity of the betting system. This role combines the responsibilities of managing IT infrastructure, implementing security measures, and ensuring compliance with regulatory requirements. If this sounds like you, we believe you've found your next role, come join our growing team!
As an IT Manager, your role will cover a wide range of responsibilities, including:
1. Security Framework Implementation:
- Develop, implement, and manage the security framework for the betting system to prevent fraud and unauthorized access.
- Continuously monitor and update security protocols to address emerging threats.
- Liaise with global counterparts that will assist with guidance on policy and security program development.
2. Vulnerability Assessments and Penetration Testing:
- Conduct regular vulnerability assessments and penetration tests to identify and mitigate security risks.
- Work with a global team to coordinate testing and bug bounty activities.
- Analyze assessment results and implement necessary security measures.
3. Incident Protocol Implementation:
- Develop and implement an incident protocol outlining the steps to be taken in case of security breaches.
- Coordinate incident response efforts and ensure timely resolution of security incidents.
4. Regulatory Compliance:
- Liaise with the Compliance Officer to ensure the betting system complies with rules and requirements.
- Stay updated on regulatory changes and ensure the betting system’s security measures are in compliance.
5. IT Operations Management:
- Oversee the daily operations of the IT department, including supporting user devices such as laptops, server and network maintenance, and user support (including onboarding and offboarding).
- Work with global counterparts to ensure the local IT infrastructure is reliable, scalable, and secure.
6. Project Management:
- Manage IT and security projects from inception to completion.
- Ensure projects are delivered on time, within scope, and within budget.
7. Stakeholder Communication:
- Communicate effectively with stakeholders, locally and globally, including senior management, to provide updates on IT operations and security status.
- Prepare and present reports on IT and security performance.
Qualifications:
- Must be proficient in English and have excellent communication skills, both written and verbal.
- Bachelor’s degree in Computer Science, Information Security, or a related field.
- Proven experience in IT operations management between 8 and 10 years.
- Strong knowledge of security frameworks, vulnerability assessments, and secure software development practices.
- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively with compliance officers and other stakeholders.
- Excellent leadership, communication, and project management skills.
- Familiarity with regulatory requirements related to betting systems.
Skills:
- Proficiency in security tools and technologies.
- Proven prior experience in technical leadership roles.
- Strong analytical and critical thinking abilities.
- Effective communication and interpersonal skills.
- Ability to stay updated with the latest security trends and regulatory requirements.
- Experience in the betting or gaming industry.
What We Offer:
- Competitive salary and benefits package.
- Training and development budget.
- Team socials and ad-hoc get-togethers.
- More initiatives rolling out in the coming year.
We believe that diversity and inclusion drive our success. At Easygo, we foster an environment where all employees feel valued and empowered. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. We are passionate about maintaining a fair and merit-based workplace where talent and achievement are the keys to success.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesSoftware Development
#J-18808-LjbffrSé el primero en saberlo
Acerca de lo último Responsable de tecnología Empleos en Colombia !
IT Manager
Hoy
Trabajo visto
Descripción Del Trabajo
DevOps · Colombia-Bogotá
IT Manager Nue.io is a fast-growing, leading revenue lifecycle platform that manages the entire quote-to-revenue lifecycle for any revenue model, across multiple channels. Join our dynamic and innovative team!About Nue.io
Nue.io is a fast-growing, leading revenue lifecycle platform that manages the entire quote-to-revenue lifecycle for any revenue model, across multiple channels. We believe that the right way to accelerate business results is by giving go-to-market teams agility - to sell and monetize ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end. This requires a truly disruptive product and innovative team - we're bringing CPQ, Billing, Revenue Lifecycle Management, and Revenue Analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence.
Why You'll Love This Opportunity
At Nue.io, you'll have the chance to play a pivotal role in shaping the future of our IT infrastructure and operations. This is more than just an IT management role - it's an opportunity to solve real-world challenges in technology management, data security, and network optimization. You'll work with a talented team that values innovation, creativity, and collaboration, all while driving impactful solutions that help businesses simplify complex IT processes.
Overview
We are seeking a passionate and experienced IT Manager to drive Nue.io's IT infrastructure, security, and operations. This role will focus on delivering a seamless and secure IT environment that supports our business goals and enhances our operational efficiency. As a hands-on contributor, you will be directly involved in the implementation and maintenance of our IT systems.
Key Responsibilities:
- Define and execute the IT strategy and roadmap, ensuring alignment with business needs and goals.
- Oversee the design, implementation, and maintenance of the company's IT infrastructure, including cloud services, network architecture, and data storage solutions.
- Develop and implement IT policies and procedures to ensure data security, network security, and compliance with industry standards.
- Administer and manage Salesforce, ensuring its optimal performance and integration with other systems.
- Implement and manage email security solutions to protect against threats and ensure secure communication.
- Run and manage a Cloud Access Security Broker (CASB) to ensure secure access to cloud services and data.
- Manage IT subscriptions, expenses, and overall IT budget to ensure cost-effective use of resources.
- Collaborate with other departments to identify and implement technology solutions that enhance business operations.
- Ensure the availability, performance, and security of IT systems and applications.
- Stay updated on industry trends, best practices, and emerging technologies in IT management and security.
- Provide technical guidance and support for the software development team.
- Drive technical excellence and implementation of best IT practices such as continuous integration, disaster recovery planning, and IT service management.
- Act as a hands-on contributor, directly involved in the implementation, troubleshooting, and maintenance of IT systems.
- Work comfortably with a globally remote team, ensuring effective communication and collaboration across different time zones.
Required Skills and Experience:
- Proven experience of 3+ years in an IT infrastructure management, data security, and network architecture role.
- Deep knowledge of cloud platforms such as AWS, network security, and compliance with industry standards.
- Experience with IT service management tools and practices.
- Strong problem-solving skills and an eagerness to learn and adapt.
- Excellent communication and collaboration abilities.
- A passion for working in a fast-paced, startup-like environment.
- Ability to work independently and be a hands-on contributor.
- Experience administering and managing Salesforce.
- Experience with email security solutions.
- Experience running and managing a Cloud Access Security Broker (CASB).
- Experience managing IT subscriptions, expenses, and overall IT budget.
Preferred Qualifications:
- Prior experience in an IT management role within a SaaS or technology company.
What We Offer:
- Opportunity to work on cutting-edge IT solutions that redefine revenue lifecycle management.
- Collaborative and inclusive company culture, with a team that values innovation and impact.
- Competitive compensation and benefits package.
- Professional growth opportunities in a fast-paced startup environment.
- A chance to work with top SaaS companies on solving real IT challenges.
If you're passionate about IT management, data security, network optimization, and have experience with Salesforce administration, email security, CASB, and IT budget management, we'd love to hear from you!
- Department
- DevOps
- Locations
- Colombia-Bogotá
About Nue.io Careers
We believe that the right way to accelerate business results is by giving go-to-market teams agility - to sell and monetize ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end.
This requires a truly disruptive product and innovative team - we’re bringing CPQ, Billing, Revenue Lifecycle Management, and Revenue Analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence.
Founded in 2019
DevOps · Colombia-Bogotá
IT Manager Nue.io is a fast-growing, leading revenue lifecycle platform that manages the entire quote-to-revenue lifecycle for any revenue model, across multiple channels. Join our dynamic and innovative team! #J-18808-LjbffrIT Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Overview
Buscamos un(a) Gerente de Tecnología de la Información con visión estratégica, capacidad de liderazgo y enfoque en resultados, para liderar la función de TI en Colombia dentro de una estructura global. Esta posición será responsable de diseñar, implementar y mantener iniciativas tecnológicas que impulsen la eficiencia operativa, la innovación y el crecimiento del negocio en un entorno altamente competitivo y en constante evolución.
El rol incluye la planificación tecnológica alineada con los objetivos del negocio , la gestión del presupuesto de TI (OPEX y CAPEX) , la coordinación de proyectos locales y regionales, y el fortalecimiento de relaciones con proveedores estratégicos. Será clave en la adopción de tecnologías emergentes, mejora continua de servicios, soporte a usuarios y desarrollo de capacidades técnicas en el equipo.
Educación- Título universitario en Administración de Empresas, Ingeniería de Sistemas, Ciencias de la Computación o afines, con enfoque en TI.
- Mínimo 5 años en roles gerenciales de TI en entornos multinacionales, idealmente del sector de consumo.
- Comprobada trayectoria liderando proyectos tecnológicos exitosos y gestionando equipos.
- Conocimiento de plataformas ERP, especialmente SAP (deseable).
- Experiencia con sistemas de punto de venta (ej. Oracle Xstore).
- Conocimiento básico de redes, servidores y PCs.
- Manejo de herramientas de Business Intelligence.
- Inglés fluido (oral y escrito), con capacidad para tratar temas técnicos y de negocio.
- Comunicación con líderes globales y regionales de TI, proveedores clave, clientes internos y externos
- Liderazgo estratégico y enfoque en resultados.
- Capacidad para gestionar múltiples proyectos en simultáneo, cumpliendo plazos y presupuestos.
- Comunicación efectiva con públicos técnicos y no técnicos.
- Pensamiento analítico y toma de decisiones basada en datos.
- Capacidad de influir, negociar y construir alianzas.
- Gestión de cambio y adaptabilidad en entornos dinámicos.
- Enfoque en el cliente y mejora continua del servicio.
Ubicación: Itagüí, Colombia
Esquema de trabajoEsquema de trabajo: Híbrido
- Salario competitivo
Senior IT Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Job Summary
The IT Senior Manager will be responsible for overseeing and managing Auxis' IT Outsourcing operations for its clients, including Service Desk , Desktop Support , Network Operations Center (NOC) , Infrastructure Administration & Architecture, and Security. This role provides subject matter expertise across the Information Technology Outsourcing (ITO) landscape, focusing on managing day-to-day operations while driving innovative solutions to enhance performance and efficiency. The position works closely with direct reports across the various support towers and collaborates with the Service Delivery Management team assigned to client accounts to ensure high levels of customer satisfaction, meeting contractual service level agreements, and maintaining strong operational performance. Additionally, the IT Senior Manager supports the business development team by contributing to solution design and service proposals for prospective clien ts.
Responsibilities
Operational Performance
- Partner closely with Service Delivery Managers , operational tower leads, and clients to resolve major operational and performance issues , ensuring high service levels and customer satisfaction .
- Collaborate with Service Delivery Managers on critical communications regarding service-level performance and operational updates across all ITO functions.
- Manage profitability of operational teams by monitoring payroll and resource costs to ensure alignment with established budgets and salary structures.
- Enforce operational controls across all support towers and clients to maintain compliance and service quality.
- Ensure standardized technology architectures across clients for approved platforms and solutions.
Operational Visibility
- Define, track, and review operational KPIs and service-level metrics to measure service performance and drive continuous improvement.
- Present monthly operational reports to the Practice Director, covering resource utilization , client KPIs & SLAs , improvement initiatives , and control compliance .
Client Satisfaction
- Oversee and approve customer onboarding requirements , ensuring a smooth handoff from migration to operations.
- Partner with Client Service Directors and Service Delivery Managers to deliver on NPS (Net Promoter Score) and other customer satisfaction targets .
Processes & Controls
- Lead the development and implementation of ITO operational processes and controls to maintain high service quality and meet business objectives .
- Ensure full compliance with security policies and procedures across all managed environments.
Continuous Improvement
- Drive AI and automation initiatives to enhance operational efficiency, reduce manual effort, and standardize processes across practices.
- Champion a service improvement culture , focusing on quality , performance , profitability , and customer satisfaction .
Team Leadership
- Oversee staffing and hiring for ITO teams to ensure proper resource allocation in alignment with budgets and contractual requirements .
- Partner with Operations and HR to monitor and manage retention and attrition within acceptable guidelines.
- Mentor, coach, and develop team members, recommending appropriate training programs to enhance capabilities.
Business Growth Support
- Collaborate with the Business Development team to design and support solution proposals for new clients.
- Provide strategic leadership to develop and deliver innovative managed services solutions that drive business growth.
Skills And Experience
- Experience: 7+ years in IT management, including at least 3 years in IT outsourcing with proven success managing teams across multiple client environments.
- Education: Bachelor's degree in IT, Business Administration, or related field, preferably with a focus on information systems or IT management.
- Language: Fluent in English (written and verbal), with proficiency of 85% or higher.
- Operational Expertise: Strong background overseeing Service Desk, Desktop Support, NOC, Infrastructure Administration, and Security Operations.
- Technical Knowledge: experience with IT infrastructure platforms, ticketing systems, and monitoring tools.
- Best Practices: Knowledge of ITIL or other IT service management frameworks; certifications are a plus.
- Leadership & Performance: Skilled at managing KPIs, tracking operational performance, and presenting results to senior leadership and clients.
- Innovation Mindset: Passion for driving AI and automation initiatives to enhance service delivery and efficiency.
- Client Focus: Strong customer orientation and ability to thrive under tight deadlines.
- Communication: Excellent people management, interpersonal, and presentation skills.
- Travel: Willingness to travel internationally as needed, primarily to the US .