1.853 Ofertas de Personal It en Colombia

Technical Support Specialist (Tier 1, 2, and 3)

Overview
We are seeking Technical Support Specialists across Tier 1, Tier 2, and Tier 3 levels to provide exceptional support for our clients and internal teams. The ideal candidates will have strong troubleshooting skills, clear communication abilities, and the technical expertise to resolve issues efficiently at their respective support levels.

Tier 1 (Frontline Support):

• Respond to customer inquiries via chat, email, or phone.
• Document and escalate issues that require higher-level support.
• Perform initial troubleshooting for common technical issues.
• Provide step-by-step guidance for users to resolve basic problems.

Tier 2 (Intermediate Support):

• Handle escalated issues from Tier 1 requiring deeper investigation.
• Diagnose and resolve moderately complex technical problems.
• Collaborate with product and engineering teams to replicate issues.
• Maintain knowledge base articles and technical documentation.

Tier 3 (Advanced/Expert Support):

• Resolve advanced and critical technical issues that Tier 2 cannot address.
• Conduct root cause analysis and work directly with development teams for fixes.
• Implement patches, configuration changes, or advanced troubleshooting.
• Advise on system improvements and preventative measures.

• Tier 1: 1+ year of customer service or tech support experience; strong communication and problem-solving skills.
• Tier 2: 2–3 years in technical support or IT; experience troubleshooting operating systems, networks, and applications.
• Tier 3: 4+ years in advanced technical support, systems administration, or engineering; deep knowledge of system architecture, databases, and network protocols.
• Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong English and Spanish (preferred) communication skills.

• Competitive salary and benefits.
• Opportunity to work with international clients.
• Career progression from Tier 1 to Tier 3 with training and certifications.
• Collaborative, multicultural team environment.

About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive

On behalf of
Tipalti
, SD Solutions is looking for a talented
Technical Support Engineer
to step onto a fintech unicorn rocketship

As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience

*.

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offe*

**r.

Responsibiliti**

• es:Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communicati
• on.Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impa
• ct.Provide expert technical support on Accounts Payable (AP), Procurement, and Expenses-related issues, working closely with internal operational teams to ensure seamless customer resoluti
• on.Diagnose and troubleshoot ERP-related technical issues, including integrations with other systems, driving robust resolutio
• ns.Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigati
• on.Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliabili
• ty.Maintain internal documentation and actively contribute to knowledge-sharing across the te

**am.

Requireme**

• nts:3+ Years of Experience: Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sect
• ors.Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshoot
• ing.API Integration Experience: Experience troubleshooting API integrations and familiarity with tools like Postman is an advant
• age.Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing te
• ams.Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Israel, successfully collaborating across different time zo
• nes.Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mind
• set.Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanati
• ons.API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a p
• lus.Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectiv
• ely.Remote Management Adaptability: Ability to work effectively under a manager located in the U.S. or Israel, demonstrating flexibility and accountabil
• ity.Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team pla
• yer.Non-standard work schedule involving late hour shi

**fts.

About the com**

pany:It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M fun

ding.

As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience.

Why join Tipalti?
Tipalti is one of the world's fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $.3 billion. With total funding of just over 550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.

In This Role, You Will Be Responsible For

• Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support, Payment Ops, and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication.
• Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact.
• Thoroughly investigate and troubleshoot complex payment-related issues, including flows, failures, and errors.
• Provide expert support on onboarding issues affecting payees, including validation and server errors.
• Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability.
• Maintain internal documentation and actively contribute to knowledge-sharing across the team.

About You

• Professional Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors.
• Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting.
• API Integration Experience: Experience troubleshooting API integrations and familiarity with tools like Postman is an advantage.
• Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing teams.
• Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Israel, successfully collaborating across different time zones.
• Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset.
• Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations.
• API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus.
• Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively.
• Remote Management Adaptability: Ability to work effectively under a manager located in the U.S. or Israel, demonstrating flexibility and accountability.
• Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team player.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as "SDS"). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Our Mission
Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, , and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.

Accommodations
Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to for assistance.

Privacy
About
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

Seguimos buscando talento…y nos encantaría que te unieras a nuestro equipo

Durante más de 25 años, UST ha trabajado junto a las mejores compañías del mundo para lograr un impacto real a través de la transformación de los negocios. Impulsados por la tecnología, inspirados por las personas y dirigidos por nuestro propósito, UST acompaña a sus clientes desde el diseño hasta la implementación. Juntos, con más de empleados en 30 países, construimos para generar un impacto ilimitado, llegando a miles de millones de vidas en el proceso.

Estamos en búsqueda de un profesional para el rol de
Analista de Soporte Técnico – Plataformas SCIB

Nota importante:
Esta posición requiere relocalización a Málaga, España. Mientras se concreta el traslado, la persona seleccionada deberá trabajar de forma remota en horario español (CET). Una vez en Málaga, el rol será híbrido, combinando días presenciales y remotos.

Responsabilidades Clave:

• Brindar soporte técnico de Nivel 0 y 1 de la plataforma global SCIB, tanto onsite como remoto.
• Recepción, priorización, investigación, escalamiento y resolución de incidentes.
• Monitoreo de alertas críticas.
• Generar y dar seguimiento a planes de mejora continua para procesos batch y online.
• Colaboración continua con equipos de segundo nivel y proveedores.
• Monitorear métricas para detectar deterioro y proponer mejoras.
• Comunicación con usuarios, actuando en ocasiones como único enlace con el negocio.
• Conocimiento y manejo de aplicaciones de monitoreo.
• Experiencia en marco ITIL.
• Gestión y resolución de incidentes y solicitudes mediante ServiceNow.

Requisitos Esenciales:

• Experiencia de 2-3 años en áreas relevantes.
• Título universitario en Ingeniería o carreras a fines.
• Conocimiento técnico en configuración y estructura de plataformas SCIB.
• Conocimiento técnico de flujos de incidentes y puesta en producción de productos.
• Conocimiento básico de banca mayorista y productos financieros.
• Inglés mínimo B2+ (Conversaciones fluidas)
• Disponibilidad para guardias y capacidad de brindar soporte remoto en diferentes geografías.

Requisitos Deseables:

• Conocimiento en Python, ElasticSearch, OpenShift, Appian, API Connect, Oracle, MySQL, PowerBI u otras herramientas similares.

En UST nos comprometemos con la igualdad de oportunidades en nuestros procesos de selección y no realizamos ningún tipo de discriminación por razón de raza, género, discapacidad, edad, religión, orientación sexual o nacionalidad.

Si quieres conocer más, no dudes en inscribirte y nos pondremos en contacto contigo para ampliarte información de la posición Te estamos esperando

On behalf of Tipalti, SD Solutions is looking for a talented Technical Support Engineer to step onto a fintech unicorn rocketship

As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience.

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

Responsibilities:

• Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support, and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication.
• Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact.
• Provide expert technical support on Accounts Payable (AP), Procurement, and Expenses-related issues, working closely with internal operational teams to ensure seamless customer resolution.
• Diagnose and troubleshoot ERP-related technical issues, including integrations with other systems, driving robust resolutions.
• Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation.
• Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability.
• Maintain internal documentation and actively contribute to knowledge-sharing across the team.

Requirements:

• 3+ Years of Experience: Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors.
• Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting.
• API Integration Experience: Experience in troubleshooting API integrations and familiarity with tools like Postman is an advantage.
• Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing teams.
• Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Israel, successfully collaborating across different time zones.
• Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset.
• Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations.
• API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus.
• Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively.

Job Type: Full-time

Since 2016, Wallarm has been on a mission to secure the internet's critical infrastructure: APIs. Today, we are the trusted choice for over 200 of the world's most innovative companies, from high-growth startups to Fortune 500 and Nasdaq leaders. Our unified platform provides full-lifecycle API security — helping teams discover their attack surface, protect against modern threats, and respond to incidents in real-time. As a graduate of Y Combinator and fueled by a recent $55M Series C, we are scaling our global, remote-first team of 150+ innovators to solve the next generation of security challenges.

Our product:

Wallarm API security solutions provide proven performance to support innovative companies serving millions of users and billions of API requests per month. Hundreds of Security and DevOps teams globally use Wallarm daily to:

• Discover. See every asset across your entire attack surface—from cloud environments to every API endpoint with auto-discovery capabilities.
• Protect. A single suite that goes beyond OWASP Top 10 for full coverage for API specific threats, account takeover, malicious bots, L7 DDoS, and more.
• Respond. Streamline incident response with complete visibility, smart triggers, and active threat verification.
• Test. Automate security testing of your APIs and web assets. Prioritize remediation for every asset, in every environment.

Customer Support & Success

• Serve as the primary technical contact for customers, partners, and internal teams, providing expert-level support and guidance.
• Lead troubleshooting sessions and conduct online training to ensure customers are successful with our products.
• Deliver proactive support to key clients, building trusted relationships and ensuring they maximize their value from Wallarm.
• Manage communication during technical incidents, providing clear updates to both customers and internal stakeholders.

Product Expertise & Improvement

• Act as the customer's voice by systematically collecting feedback and translating it into clear feature requests for our product managers.
• Rigorously test our products to identify issues, replicate customer problems, and create detailed bug reports for the development team.
• Contribute to the evolution of our product line by providing real-world insights from customer interactions.

Implementation & Knowledge Management

• Manage the deployment and configuration of Wallarm solutions in diverse customer environments.
• Develop and maintain technical documentation, including how-to guides and troubleshooting articles for our Knowledge Base.
• Own and maintain the support team's test environment to ensure effective problem replication.

• 3+ years of expertise in Customer Support and User Support positions
• Knowledge and practical skills in installing and configuring Linux operating systems CentOS, Ubuntu, and Debian at an advanced user level
• Ability to configure network settings and Linux OS routing
• Ability to work with system services and system logs of Linux OS
• Experience with Docker
• Understanding the main points of information security in the network and web applications
• Knowledge of Nginx and the HTTP protocol
• Knowledge of the seven-layer OSI model, networking rules, and routing principles

• Experience in technical support in a hosting company, technical integrator, or vendor
• Experience with Kubernetes and Ansible
• Scripting skills in Bash, Perl or Python
• Experience with Cloud environment
• Cybersecurity knowledge

• Ability to work on a product that makes the Internet safer
• Completely remote work
• Shift hours: 08:00 EST till 16:00 EST, Tuesday - Saturday
• Competitive salary
• Paid days off
• Medical insurance
• Working equipment

As a Technical Support Analyst, you will play a significant role in supporting our customers. With our tried-and-tested onboarding process, you will soon become familiar with the five product and company.

You will collaborate with other teams to ensure more complex requests are managed efficiently and will provide feedback to help improve product and solution knowledge as well as processes. Answers to questions asked by customers that are not in the knowledge base will be reviewedand added to the knowledge base if appropriate. We're looking for someone who thinks ahead,recognising opportunities to help customers help themselves.

You will help out with configuration changes and testing, furthering your knowledge and experience. You may also be expected to help out with managed service tasks and other support tasks from time to time.

What you'll be doing:

• Monitoring and triaging new support requests submitted by customers
• Providing 1st line support for support requests
• Investigate, reproduce and resolve Customer issues within the required Service Level
• Maintain our evolving knowledge base
• Clear and concise documentation of root causes and resolution
• Assist with the implementation and testing of Change Requests and small projects

What we're looking for:

• Passion for customer service with a communication style that can be adapted to suit the audience
• A problem solver with a range of troubleshooting methodologies
• Intermediate knowledge of Sas Projects and Cloud Services
• Familiar with basic database concepts and spreadsheets
• 2+ years in a similar role
• Flexibility to try something new, confidence to challenge the status quo.

it would be a plus if you have experience with

• Experience with Sas Projects and Cloud Services
• Experience in BPO

Tipo de puesto: Tiempo completo

The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.

Job Responsibilities:

• Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems
• Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook
• Troubleshoot hardware issues including hard drives, RAM, and power supplies
• Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes
• Set up and troubleshoot printers on WiFi connections and resolve printer driver issues
• Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers
• Utilize sales skills to upsell support packages post-service resolution
• Maintain organization, punctuality, and reliability as core professional attributes

• Based in any Latin American country
• Proficient in troubleshooting Mac and Windows operating systems
• Skilled in resolving a broad spectrum of technical issues
• Strong sales acumen with experience in upselling products and services
• Excellent communication and documentation skills
• Proven track record of dependability and adherence to schedules
• Ability to work full-time hours with availability on weekends

Minimum Technical and Work Environment Requirements:

• Internet Connection:

• Primary internet connection with a minimum speed of 15 Mbps.

• Backup internet connection with at least 10 Mbps.

• Backup connection must be capable of supporting work during a power outage.

• Primary Device:

• Desktop or laptop equipped with at least:

• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• A minimum of 8 GB RAM.

• Backup Device:

• Must meet or exceed the performance of an Intel Core i3 processor.

• Must be functional during power interruptions.

• Peripherals and Workspace:

• A functioning webcam.

• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• A smartphone for communication and verification purposes.

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.