217 Ofertas de Mystery Shopper en Colombia

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Direct message the job poster from RONIN Research (HK) Limited

RONIN International (part of the Rippleffect Group) is an award-winning independent market research and consultancy company. Offering qualitative, quantitative, and mixed methods market research worldwide, we are proud to be the research partner of many leading global brands. We operate globally, with headquarters in London and local offices in Lancaster, Hamburg, Porto, New York, and Hong Kong.

The RONIN Digital Research department was established in 2019 to enhance research fieldwork through innovative digital methodologies. These digital approaches differ significantly from traditional research methods, allowing us to improve the effectiveness and efficiency of a wide range of projects. Our primary focus is on reaching 'hard-to-reach' audiences, targeting high-caliber professionals, senior management in large organizations, scientists, specialists from various fields, policymakers, key opinion leaders, and other top-tier influencers.

The Digital Research department is a young and rapidly growing department, with a research team based in different locations including the UK, EU, US, and Asia.

The Colombia-based Market Research Assistant will work as part of the fast-growing research team, reporting to the management team based in Hong Kong. The Colombia-based Market Research Assistant will collaborate closely with colleagues in Asia on a daily basis. Occasionally Research Assistant will also be expected to work with colleagues based in the UK, EU, and the US. The Research Assistants are expected to work on both traditional CATI research projects and digital research projects. The Research Assistants need to take the initiative and be creative in terms of identifying the most suitable & effective fieldwork approach tailored to the needs of each study.

Full training will be provided on traditional market research methodologies as well as digital methodologies.

This is an entry-level position, ideal for those looking to start their career in market research. As RONIN expands further, we are committed to providing clear progression routes for our members who excel in their roles. High achievers will have the opportunity to advance to Full Researcher positions and Senior Researcher positions, which are the next steps for new starters on our progression framework. We encourage all team members to focus on their personal development and strive for growth within the organization.

• Gain a full understanding of the needs and relevant profiles of each research project.
• Identify the most suitable digital approaches for each research project.
• Use different research methods (including but not limited to CATI, digital research, social media research, and desk research methods) to identify suitable potential respondents for different projects;
• Learn how best to approach potential survey participants, present a clear reason for participation, and how to take part.
• Recruit suitable participants for research.
• Conducting outbound calls to research participants to carry out screening calls, telephone interviews, and in-depth interviews;
• Gathering insights and conducting the coding.
• Managing online focus groups and reporting accurate data.
• Ensure each step of a project happens smoothly throughout its entire life cycle.
• Communicate regularly with other departments as well as other members in the digital department.
• Maintain full records of work progress on each project.
• Report the progress to Digital Supervisors and Digital managers on assigned projects on a regular basis;
• Ensure efficiency & effectiveness requirements are met on each project.
• Carry out project-related admin tasks where necessary.
• Recognize potential barriers at the early stage of projects and suggest methodologies & changes to make the projects feasible;
• Maintain the relationship with research participants and maintain the SQL database.
• Adhere to RONIN's market research quality procedures;
• Gain a good understanding of the market research process and of confidentiality requirements relating to GDPR and trade organization best practice, including processes and procedures relating to RONIN’s certification to ISO 20252, ISO 27001, and Cyber Essentials Plus.
• Perform to the expected quality requirements.

Qualifications required:

• Hold undergraduate degrees (bachelor's degrees) or postgraduate degrees, ideally a good honours degree or equivalent, from a renowned university or institution;

Language Skill Requirements

• English – fluent level for spoken English; Professional level for written English

Essential skills needed for the role:

• Logical and creative thinking skills;
• Always having an open mind and being keen to explore new solutions and new tools;
• High level of accuracy and strong attention to detail;
• Confidence in communicating with senior respondents, including C-level, Directors, KOLs, etc.
• Confidence in communicating with respondents in different countries and from different backgrounds;
• Ability to keep work well-organised;
• Ability to work under pressure and to tight deadlines;
• Ability to produce quality work independently;
• Ability to work on multiple projects simultaneously;
• Effective prioritisation of tasks and personal time management.
• Willingness to reply to emails / social media messages outside standard working hours, if necessary, to cope with international respondents’ time zones;
• Good understanding of major social media platforms;
• Confident interpersonal and communication skills
• A native language speaker, with a good understanding of spoken and written English
• Perseverance
• Good organisational and time management skills
• Good computer literacy and attention to detail
• Previous market research experience (this is not essential as full training will be provided – new graduates are welcome for this role)
• Other language skills in addition to English (fluent level+)

Location Details: Remote work

• For this role, Research Assistants are expected to work remotely using their own laptops, by connecting to RONIN remote servers.
• Research Assistants are expected to work in an approved home-working environment that can meet the minimum requirements.
• Office-based work / Hybrid work may become an option at a later stage.

Working Hours:

We are looking for candidates who are available to work full-time for 40 hours per week.

Seniority: This is an entry-level position with exciting opportunities for career progression. We are committed to supporting our team members in their professional development, and there are clear pathways available for those who excel in their roles.

Shift & Project Schedule:

• Typical working hours are 9 AM-6 PM local time, Monday to Friday.
• RONIN works on international projects targeting different markets. Research Assistants may be expected to work during shifts that can better fit in with the core business hours of the targeting markets.
• According to the needs of the projects, training program, and international team collaboration, you may also be required to work during different shifts. You will need to work during hours considered suitable by your line manager.

• Seniority level Entry level

• Employment type Contract

• Job function Research
• Industries Market Research

Referrals increase your chances of interviewing at RONIN Research (HK) Limited by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

Customer Service

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as special promotions for health insurance, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to corporate social responsibility, engaging in initiatives like the "Be Green" team at ROMEU that has a positive impact on the community and the environment.

ROMEU is a leading multinational logistics company with a global presence spanning several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives, striving to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into the system, conducting follow-up to requestors/customers/foreign JAS offices. The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support operational duties, ensuring growth of volumes and GP and cross-selling initiatives. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete, and timely response to internal and external reporting.

ESSENTIAL FUNCTIONS:

1. Processes orders for shipment received from customers or foreign JAS offices.
2. Compiles, sorts, and verifies accuracy of data to be entered.
3. Examines records such as bills of lading and related documents of shipments and informs customers of unit prices, shipping dates, anticipated delays, and any additional information needed by customers.
4. Submits into the system total cost for customers, records, or files copy of orders received as requested.
5. Drives better overall sales and marketing intelligence/insight into their target assigned.
6. Acquires new traffics import, export, and additionally local services; post landing, customs clearance, and spot business opportunities.
7. Drives new revenue streams through better execution of their marketing & lead generation campaigns and programs into the target assigned.
8. Takes marketing operational costs out of their business, thus driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
9. Compiles statistics and prepares accuracy data or M&S about their target.
10. Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
11. Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
12. Provides backup support for all accounts included in their target.

QUALIFICATIONS:

1. Computer skills including Microsoft Office Suite, Excel, and operational systems (C1, forward, etc.).
2. Good written and verbal skills.
3. Detail-oriented, able to multitask and meet deadlines.
4. Self-motivated, able to work in a team and independently.
5. Cross-selling capabilities.
6. Customer-oriented.
7. Follow-up on pending issues and orders.
8. Able to effectively solve problems.
9. Able to establish priorities and multitask.
10. English advanced.

EDUCATION AND EXPERIENCE:

1. A minimum of 2 (two) years’ experience in operations.

ENVIRONMENT:

100% performed in a climate-controlled internal office environment working under normal office conditions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

ADDITIONAL:

Follow the Company HR Policy, the Code of Business Conduct, and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Join to apply for the Customer Service role at JAS Worldwide

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Join to apply for the Customer Service role at JAS Worldwide

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JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into system, conducting follow-up to requestors/ customers/foreign JAS offices. The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support in operational duties, ensuring to growth of volumes and GP and cross selling initiatives. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external reporting.

ESSENTIAL FUNCTIONS:

• Processes orders for shipment received from customer or foreign JAS offices.
• Compiles sorts and verifies accuracy of data to be entered.
• Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
• Submit into the system total cost for customer, records or files copy of orders received as requested.
• Drive better overall sales and marketing intelligence/insight into their target assigned.
• Acquire new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.
• Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned
• Take marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares accuracy data or M&S about their target.
• Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
• Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
• Provides back up support for all accounts included in their target.
  
  

• Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).
• Good written and verbal skills
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Cross selling capabilities
• Customer orientated
• Follow-up on pending issues and orders
• Able to effectively solve problems
• Able to establish priorities and multi task
• English advanced.
  
  

• A minimum of 2 (two) years’ experience in operations.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at JAS Worldwide by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as health insurance promotions, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to CSR initiatives, including the "Be Green" team at ROMEU, which has a positive impact on the community and the environment.

By joining our team, you'll find a place to contribute your skills and an environment that appreciates and supports your personal and professional development.

ROMEU is a leading multinational logistics company with a global presence across several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as special promotions for health insurance, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to corporate social responsibility, engaging in initiatives like the "Be Green" team at ROMEU, which has a positive impact on the community and the environment.

By joining our team, you'll find a place to contribute your skills and an environment that appreciates and supports your personal and professional development.

ROMEU is a leading multinational logistics company with a global presence spanning several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as special promotions for health insurance, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to corporate social responsibility, engaging in initiatives like the "Be Green" team at ROMEU, which has a positive impact on the community and the environment.

By joining our team, you'll find a place to contribute your skills and an environment that appreciates and supports your personal and professional development.

ROMEU is a leading multinational logistics company with a global presence spanning several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

Customer Service

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as special promotions for health insurance, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to corporate social responsibility, engaging in initiatives like the "Be Green" team at ROMEU that has a positive impact on the community and the environment.

ROMEU is a leading multinational logistics company with a global presence spanning several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives, striving to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as health insurance promotions, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to CSR initiatives, including the "Be Green" team at ROMEU, which has a positive impact on the community and the environment.

By joining our team, you'll find a place to contribute your skills and an environment that appreciates and supports your personal and professional development.

ROMEU is a leading multinational logistics company with a global presence across several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.