104 Ofertas de Microsoft Teams en Colombia

CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 by a banker as the industry's first SaaS offering, CINC Systems now employs more than 250 people and provides software and applications to more than 37,000 associations across the U.S, servicing over 4 million homeowners. In January of 2024, Hg Capital made a significant investment in CINC to accelerate the company’s growth trajectory and institute rapid product development.

While innovation continues to drive our growth, our people are who sustain our growth. Does the idea of being part of a humble, accountable, and team-oriented work culture with great benefits in a hybrid work environment sound appealing? If so, please read about the Software Support Analyst role we are hiring for to see if you’d be interested in applying to be part of the CINC team!

Individuals in this role report to the Software Support Supervisor and work with all other departments to ensure customer needs are met.

Responsibilities

• Reproducing the customer issue to determine root cause and appropriate corrective action
• Resolving customer issues that do not require development team intervention
• Documenting and forwarding customer requests for modification or enhancement to the appropriate team and providing feedback to the customer on such requests
• Providing thorough, accurate, and professional responses to customers, including step by step instructions for using any component of the system, via email or phone
• Building rapport with customers so that CINC is known for providing outstanding service and support
• Creating user documentation to handle frequently asked questions
• Training customers or other staff to increase the skills of the end users to reduce repeat cases
• Assisting the training and implementation teams, as needed

Requirements

• High School Diploma or equivalent
• Basic understanding of core accounting principles, including Generally Accepted Accounting Principles (GAAP), Accounts Payable, Accounts Receivable, accrual and cash basis accounting and financial reporting
• Familiarity with banking terminology and processes
• 2+ years of software support experience
• Proficiency with Microsoft Office Suite
• Effective communication skills, both written and verbal
• Detailed oriented, organized and able to multi-task
• Self-starter with a passion to exceed customer expectations
• Strong analytical thinking
• Ability to understand a situation by breaking it down systematically into its component parts and identifying the relationships between the parts
• Familiarity with the Community Association Industry and Salesforce are a plus

CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 by a banker as the industry's first SaaS offering, CINC Systems now employs more than 250 people and provides software and applications to more than 37,000 associations across the U.S, servicing over 4 million homeowners. In January of 2024, Hg Capital made a significant investment in CINC to accelerate the company’s growth trajectory and institute rapid product development.

While innovation continues to drive our growth, our people are who sustain our growth. Does the idea of being part of a humble, accountable, and team-oriented work culture with great benefits in a hybrid work environment sound appealing? If so, please read about the Software Support Analyst role we are hiring for to see if you’d be interested in applying to be part of the CINC team!

Individuals in this role report to the Software Support Supervisor and work with all other departments to ensure customer needs are met.

Responsibilities

• Reproducing the customer issue to determine root cause and appropriate corrective action
• Resolving customer issues that do not require development team intervention
• Documenting and forwarding customer requests for modification or enhancement to the appropriate team and providing feedback to the customer on such requests
• Providing thorough, accurate, and professional responses to customers, including step by step instructions for using any component of the system, via email or phone
• Building rapport with customers so that CINC is known for providing outstanding service and support
• Creating user documentation to handle frequently asked questions
• Training customers or other staff to increase the skills of the end users to reduce repeat cases
• Assisting the training and implementation teams, as needed

Requirements

• High School Diploma or equivalent
• Basic understanding of core accounting principles, including Generally Accepted Accounting Principles (GAAP), Accounts Payable, Accounts Receivable, accrual and cash basis accounting and financial reporting
• Familiarity with banking terminology and processes
• 2+ years of software support experience
• Proficiency with Microsoft Office Suite
• Effective communication skills, both written and verbal
• Detailed oriented, organized and able to multi-task
• Self-starter with a passion to exceed customer expectations
• Strong analytical thinking
• Ability to understand a situation by breaking it down systematically into its component parts and identifying the relationships between the parts
• Familiarity with the Community Association Industry and Salesforce are a plus

CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 by a banker as the industry's first SaaS offering, CINC Systems now employs more than 250 people and provides software and applications to more than 37,000 associations across the U.S, servicing over 4 million homeowners. In January of 2024, Hg Capital made a significant investment in CINC to accelerate the company’s growth trajectory and institute rapid product development.

While innovation continues to drive our growth, our people are who sustain our growth. Does the idea of being part of a humble, accountable, and team-oriented work culture with great benefits in a hybrid work environment sound appealing? If so, please read about the Software Support Analyst role we are hiring for to see if you’d be interested in applying to be part of the CINC team!

Individuals in this role report to the Software Support Supervisor and work with all other departments to ensure customer needs are met.

Responsibilities

• Reproducing the customer issue to determine root cause and appropriate corrective action
• Resolving customer issues that do not require development team intervention
• Documenting and forwarding customer requests for modification or enhancement to the appropriate team and providing feedback to the customer on such requests
• Providing thorough, accurate, and professional responses to customers, including step by step instructions for using any component of the system, via email or phone
• Building rapport with customers so that CINC is known for providing outstanding service and support
• Creating user documentation to handle frequently asked questions
• Training customers or other staff to increase the skills of the end users to reduce repeat cases
• Assisting the training and implementation teams, as needed

Requirements

• High School Diploma or equivalent
• Basic understanding of core accounting principles, including Generally Accepted Accounting Principles (GAAP), Accounts Payable, Accounts Receivable, accrual and cash basis accounting and financial reporting
• Familiarity with banking terminology and processes
• 2+ years of software support experience
• Proficiency with Microsoft Office Suite
• Effective communication skills, both written and verbal
• Detailed oriented, organized and able to multi-task
• Self-starter with a passion to exceed customer expectations
• Strong analytical thinking
• Ability to understand a situation by breaking it down systematically into its component parts and identifying the relationships between the parts
• Familiarity with the Community Association Industry and Salesforce are a plus

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

The Services Engineer, GIS position involves delivering expert technical support for the deployment and installation of NICE products.

This role focuses on providing high-level assistance during Day 1 of product implementation, ensuring smooth and efficient operations. About GIS: The GIS (Global Implementation Support) Team collaborates with approved Business Partners (BPs) and NICE engineers to address “Day 1” support cases. “Day 1” refers to the period between the start of the project and the system's transition into production.

This team is dedicated to resolving issues that arise during this critical phase, ensuring a successful and timely launch.

Qualifications:

Technical Expertise: Serving as a key resource for resolving complex technical issues related to NICE products, utilizing in-depth knowledge of NICE products and associated technologies. Support for Installers and Business Partners: Offering expert support to Business Partners and external installers to facilitate successful product deployments and minimize downtime.

Collaboration with Internal Teams: Working closely with Level 3 support and Research & Development teams to address and resolve high-level technical challenges, contributing to effective problem resolution. Log Analysis and Action Plans: Conducting detailed analysis of logs to identify issues and develop actionable plans to address them, improving the efficiency of problem resolution. Communication and Presentation: Participating in meetings with internal and external stakeholders to provide updates on technical issues and action plans, ensuring clear and concise communication.

Ticket Management: Maintaining and managing support tickets within the ServiceNow system, tracking issue progress, ensuring timely resolutions, and documenting relevant information. Have you got what it takes? 3-5 years of experience in systems engineering or technical delivery and installation. Proven expertise in installing, configuring, and troubleshooting Windows-based environments. Experience administering Windows Servers, including local and domain policies, and web servers. Strong networking knowledge, including OSI network layers and TCP/IP. Skilled in troubleshooting and log analysis. Proficient in working with documentation and extracting relevant data. Excellent communication and problem-solving skills. Proven ability to work effectively in a team environment. High orientation towards customer service. Ability to quickly learn and adapt to new technologies independently. Capability to work under pressure and handle shift and weekend schedules. It will be an advantage to have Experience with VoIP/Telephony systems. Basic SQL scripting and SQL Server troubleshooting experience. Knowledge of NICE WFM and Recording (Engage, NTR-X) and their integration into customer environments. AWS and Azure Cloud certifications. Familiarity with network monitoring tools (e.g., Wireshark). Basic Linux experience.

Additional Information:

This is a Hybrid position in Bogotá, Colombia.

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

The Services Engineer, GIS position involves delivering expert technical support for the deployment and installation of NICE products.

This role focuses on providing high-level assistance during Day 1 of product implementation, ensuring smooth and efficient operations. About GIS: The GIS (Global Implementation Support) Team collaborates with approved Business Partners (BPs) and NICE engineers to address “Day 1” support cases. “Day 1” refers to the period between the start of the project and the system's transition into production.

This team is dedicated to resolving issues that arise during this critical phase, ensuring a successful and timely launch.

Technical Expertise: Serving as a key resource for resolving complex technical issues related to NICE products, utilizing in-depth knowledge of NICE products and associated technologies. Support for Installers and Business Partners: Offering expert support to Business Partners and external installers to facilitate successful product deployments and minimize downtime.

Collaboration with Internal Teams: Working closely with Level 3 support and Research & Development teams to address and resolve high-level technical challenges, contributing to effective problem resolution. Log Analysis and Action Plans: Conducting detailed analysis of logs to identify issues and develop actionable plans to address them, improving the efficiency of problem resolution. Communication and Presentation: Participating in meetings with internal and external stakeholders to provide updates on technical issues and action plans, ensuring clear and concise communication.

Ticket Management: Maintaining and managing support tickets within the ServiceNow system, tracking issue progress, ensuring timely resolutions, and documenting relevant information. Have you got what it takes? 3-5 years of experience in systems engineering or technical delivery and installation. Proven expertise in installing, configuring, and troubleshooting Windows-based environments. Experience administering Windows Servers, including local and domain policies, and web servers. Strong networking knowledge, including OSI network layers and TCP/IP. Skilled in troubleshooting and log analysis. Proficient in working with documentation and extracting relevant data. Excellent communication and problem-solving skills. Proven ability to work effectively in a team environment. High orientation towards customer service. Ability to quickly learn and adapt to new technologies independently. Capability to work under pressure and handle shift and weekend schedules. It will be an advantage to have Experience with VoIP/Telephony systems. Basic SQL scripting and SQL Server troubleshooting experience. Knowledge of NICE WFM and Recording (Engage, NTR-X) and their integration into customer environments. AWS and Azure Cloud certifications. Familiarity with network monitoring tools (e.g., Wireshark). Basic Linux experience.

This is a Hybrid position in Bogotá, Colombia.

Bitmovin provides API-based software that helps developers worldwide solve complex video problems with a video player library compatible across all platforms. Join our team to build innovative online video software for developers and content owners globally!

About this Job

As a Senior Software Engineer in Support, you will:

1. Resolve customer problems and ensure customer satisfaction.
2. Take a proactive, consultative role in customer interactions.
3. Support enterprise and mid-market customers across various use cases such as web, mobile, and smart TV deployments, encoding workflows, VOD, live streaming, DRM, and more.
4. Collaborate with Product and Engineering teams to improve customer experience and contribute to product development.
5. Create and update customer-facing documentation based on interactions.
6. Work with Product Managers to shape product goals, roadmaps, and strategies based on customer insights.
7. Develop test cases and customer-facing code examples.
8. Stay informed about industry trends, best practices, and competitors.
9. Document technical information and share knowledge within the community.
10. Innovate to enhance Bitmovin’s brand and technical leadership.
11. Mentor teammates on new technologies and features.
12. Participate in hiring processes and team development.
13. Improve workflows and tools for support teams.
14. Build and manage remote debugging environments, especially for smart TVs.

Preferred Qualifications

• Excellent communication skills, both written and verbal.
• At least 2 years in a support or customer-facing role.
• 2+ years experience in video playback troubleshooting, including DRM, logs, and analytics analysis.
• 1+ year experience with Smart TVs video playback issues.
• Experience in writing support content and documentation.
• Development experience in scripting or automation, with proficiency in Java, Python, JavaScript, HTML, CSS.
• Knowledge of Git, CI/CD, and Linux systems administration.
• Strong troubleshooting and research skills.
• Ability to communicate complex technical topics clearly.
• Customer-focused mindset with the ability to work in a fast-paced environment.
• Willingness to spend significant time directly supporting customers.

This position requires a profile view for additional details. Click to login or sign up.

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

The Services Engineer, GIS position involves delivering expert technical support for the deployment and installation of NICE products.

This role focuses on providing high-level assistance during Day 1 of product implementation, ensuring smooth and efficient operations. About GIS: The GIS (Global Implementation Support) Team collaborates with approved Business Partners (BPs) and NICE engineers to address “Day 1” support cases. “Day 1” refers to the period between the start of the project and the system's transition into production.

This team is dedicated to resolving issues that arise during this critical phase, ensuring a successful and timely launch.

Qualifications:

Technical Expertise: Serving as a key resource for resolving complex technical issues related to NICE products, utilizing in-depth knowledge of NICE products and associated technologies. Support for Installers and Business Partners: Offering expert support to Business Partners and external installers to facilitate successful product deployments and minimize downtime.

Collaboration with Internal Teams: Working closely with Level 3 support and Research & Development teams to address and resolve high-level technical challenges, contributing to effective problem resolution. Log Analysis and Action Plans: Conducting detailed analysis of logs to identify issues and develop actionable plans to address them, improving the efficiency of problem resolution. Communication and Presentation: Participating in meetings with internal and external stakeholders to provide updates on technical issues and action plans, ensuring clear and concise communication.

Ticket Management: Maintaining and managing support tickets within the ServiceNow system, tracking issue progress, ensuring timely resolutions, and documenting relevant information. Have you got what it takes? 3-5 years of experience in systems engineering or technical delivery and installation. Proven expertise in installing, configuring, and troubleshooting Windows-based environments. Experience administering Windows Servers, including local and domain policies, and web servers. Strong networking knowledge, including OSI network layers and TCP/IP. Skilled in troubleshooting and log analysis. Proficient in working with documentation and extracting relevant data. Excellent communication and problem-solving skills. Proven ability to work effectively in a team environment. High orientation towards customer service. Ability to quickly learn and adapt to new technologies independently. Capability to work under pressure and handle shift and weekend schedules. It will be an advantage to have Experience with VoIP/Telephony systems. Basic SQL scripting and SQL Server troubleshooting experience. Knowledge of NICE WFM and Recording (Engage, NTR-X) and their integration into customer environments. AWS and Azure Cloud certifications. Familiarity with network monitoring tools (e.g., Wireshark). Basic Linux experience.

Additional Information:

This is a Hybrid position in Bogotá, Colombia.

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

The Services Engineer, GIS position involves delivering expert technical support for the deployment and installation of NICE products.

This role focuses on providing high-level assistance during Day 1 of product implementation, ensuring smooth and efficient operations. About GIS: The GIS (Global Implementation Support) Team collaborates with approved Business Partners (BPs) and NICE engineers to address “Day 1” support cases. “Day 1” refers to the period between the start of the project and the system's transition into production.

This team is dedicated to resolving issues that arise during this critical phase, ensuring a successful and timely launch.

Qualifications:

Technical Expertise: Serving as a key resource for resolving complex technical issues related to NICE products, utilizing in-depth knowledge of NICE products and associated technologies. Support for Installers and Business Partners: Offering expert support to Business Partners and external installers to facilitate successful product deployments and minimize downtime.

Collaboration with Internal Teams: Working closely with Level 3 support and Research & Development teams to address and resolve high-level technical challenges, contributing to effective problem resolution. Log Analysis and Action Plans: Conducting detailed analysis of logs to identify issues and develop actionable plans to address them, improving the efficiency of problem resolution. Communication and Presentation: Participating in meetings with internal and external stakeholders to provide updates on technical issues and action plans, ensuring clear and concise communication.

Ticket Management: Maintaining and managing support tickets within the ServiceNow system, tracking issue progress, ensuring timely resolutions, and documenting relevant information. Have you got what it takes? 3-5 years of experience in systems engineering or technical delivery and installation. Proven expertise in installing, configuring, and troubleshooting Windows-based environments. Experience administering Windows Servers, including local and domain policies, and web servers. Strong networking knowledge, including OSI network layers and TCP/IP. Skilled in troubleshooting and log analysis. Proficient in working with documentation and extracting relevant data. Excellent communication and problem-solving skills. Proven ability to work effectively in a team environment. High orientation towards customer service. Ability to quickly learn and adapt to new technologies independently. Capability to work under pressure and handle shift and weekend schedules. It will be an advantage to have Experience with VoIP/Telephony systems. Basic SQL scripting and SQL Server troubleshooting experience. Knowledge of NICE WFM and Recording (Engage, NTR-X) and their integration into customer environments. AWS and Azure Cloud certifications. Familiarity with network monitoring tools (e.g., Wireshark). Basic Linux experience.

Additional Information:

This is a Hybrid position in Bogotá, Colombia.

Requisition ID: 231525

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose

We are looking for creative, self-starting, results-oriented, highly motivated individual with attention to details and excellent problem-solving skills. The incumbent need to be able to multi-task and work in a fast paced and agile environment.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Development and support of an integration layer and Tax Reporting web-based application
• Understanding Datadog, Splunk, Dynatrace, Jenkins, Kubernetes, cloud-based deployment
• knowledge preferred.
• Support the development, delivery, and continuous improvement of complex analytics solutions
• to ensure high quality, depth of analysis, and clear communication of insightful result.
• Ability to manage multiple competing priorities and thrive in an agile environment.
• Comfort and curiosity when working on data of financial products.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

• This role requires to support the ongoing/upcoming projects for the corporate landing technology groups.
• The individual should be ready to work in the flexible hours that should meet the APAC/UK business hours.
• The working knowledge of Loan IQ product would be an added advantage to the role.
• The working knowledge of SQL server studio and Python
• Ability to support the ongoing reports with adding/updating queries
• The ideal person should be a go-getter and ready to fit in the role with minimal training with previous BAU support experience.
• Should have previous experience of working with business teams.
• Knowledge of tools like IBM cognos, postman, would be preferred.
• Experience with REST, Microservices Architecture, Event Driven Architecture.
• 2+ years of UI/Full Stack Development experience in Angular/JavaScript considered as an asset.
• Hands on Experience with Unix/Linux, Elastic Search, Kafka, Sql Server, Python, Ansible, Docker is nice to have.
• Previously worked as a Developer – nice to have.
• A very good knowledge of capital markets and financial instruments
• Experience working on front office trading applications
• Understanding of cloud-based deployment

Working Conditions

When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support.

#LI-Hybrid

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in will remain live for a minimum of 5 days.