49 Ofertas de Technical Application Specialist en Bogotá

Build a Career that Makes a Difference

Welcome to our Careers section! We hire only talented, dedicated, and driven individuals - the best and the brightest from all over the world. Join us as we develop and deliver solutions for some of the world’s toughest challenges. Search below to find the right opportunity for you.

As a specialist in HIS applications, you will play a key role in the implementation, configuration, and support of Hospital Information Systems (HIS). Collaborating with healthcare professionals, IT teams, and end users, you will ensure efficient use of HIS applications to improve patient care, workflow, and operational excellence.

You will become a product expert, advising clients on the best solutions and guiding them to implement the standard solution effectively. Your role includes minimizing client-specific work, staying up-to-date with product developments, and liaising with various departments.

The position requires regular client site visits and potential travel for up to five days a week. You will follow the latest version of the ARIES Implementation Methodology, updated periodically as part of a continuous improvement culture.

Key Responsibilities

• Discovery: Review proposal and bidding documentation, analyze client processes, identify needs and pain points, and present proposed solutions to clients.


• Launch: Advise clients on how adopting InterSystems' solution can improve their processes and propose solutions by mapping existing product components, minimizing deviations from standard product lines.


• Configuration: Set up client configurations, create validation scripts, and participate in system and data validation. Address client issues, document incidents, and collaborate on applying fixes. Produce high-quality project documentation.


• Adoption: Participate in Go Live simulations, prepare training materials, conduct individual and group training, and support clients during go-live.


• Maintenance: Collaborate with departments to resolve issues, hand over to support, analyze lessons learned, optimize HIS applications, and work on updates, patches, and new features.


• Ongoing Responsibilities: Analyze client processes, advise on adopting InterSystems' solution, support colleagues, maintain consistent documentation, and study new features in TrakCare. Ensure proper data collection and manage configuration changes.

Competencies, Experience, and Requirements

• At least 3 years of experience in the healthcare industry with solid knowledge of workflows, standards, and regulatory requirements in both public and private healthcare sectors.


• Proven experience in implementing and supporting hospital information systems.


• Proficiency in HIS applications, including customization and configuration.


• Excellent communication and interpersonal skills to collaborate effectively with various stakeholders.


• Analytical mindset with the ability to identify and resolve technical issues.


• Experience in end-user training and providing ongoing support.


• Knowledge of data management, security, and confidentiality considerations in healthcare.


• Experience in communicating with key stakeholders at different levels within healthcare organizations, both public and/or private sector companies.


• Experience in implementing IT solutions.


• Experience in customer-facing IT services.


• Previous experience as an application specialist or in configuring hospital information systems.


• Previous experience in change management.


• Certification in relevant HIS applications or health informatics.


• Familiarity with industry standards such as HL7 and FHIR.


• Management skills to coordinate HIS implementation activities.


• Knowledge of emerging trends and technologies in healthcare IT.

Education and Training

• University degree in healthcare professions or Computer Engineering.


• Proficiency in English.


• Valid American or Canadian visa.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

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Resume/CV *

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Accepted file types: pdf, doc, docx, txt, rtf

InterSystems Employment History *

I have never worked at InterSystems

I am a current InterSystems employee or intern

I am a former InterSystems employee or intern

I have worked at an InterSystems Customer or Partner

Job Location * Select.

Please indicate relationship to job location

Do you now or have you previously worked for an InterSystems client? * Select.

Data Protection Information Notice * Select.

At InterSystems, we take your privacy seriously. Our Data Protection Information Notice outlines how we collect, use, and protect your information throughout the application process. This includes:

• The types of personal data you provide,


• How and why we process your data,


• Who may access or receive your data,


• Possible transfers of your data abroad (if at all),

Please provide your preferred first name or nickname (if different from first name provided above).

Fraudulent Activity Alert: Recently, InterSystems has been made aware that unidentified third parties may be fraudulently claiming to be InterSystems recruiters. Be advised that InterSystems Corporation and its subsidiaries do not conduct interviews over text. All InterSystems recruiters have email addresses on the InterSystems.com domain (ex: ). InterSystems Corporation will not ask for your banking information as part of the recruitment process.

InterSystems policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation, or gender identity or expression, or any other legally protected category. For more information about applicant rights under the United States law, please review our EEO information. Individuals who require accommodation in the job application process for a posted position may call .

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Build a Career that Makes a Difference

Welcome to our Careers section! We hire only talented, dedicated, and driven individuals - the best and the brightest from all over the world. Join us as we develop and deliver solutions for some of the world’s toughest challenges. Search below to find the right opportunity for you.

As a specialist in HIS applications, you will play a key role in the implementation, configuration, and support of Hospital Information Systems (HIS). Collaborating with healthcare professionals, IT teams, and end users, you will ensure efficient use of HIS applications to improve patient care, workflow, and operational excellence.

You will become a product expert, advising clients on the best solutions and guiding them to implement the standard solution effectively. Your role includes minimizing client-specific work, staying up-to-date with product developments, and liaising with various departments.

The position requires regular client site visits and potential travel for up to five days a week. You will follow the latest version of the ARIES Implementation Methodology, updated periodically as part of a continuous improvement culture.

Key Responsibilities

• Discovery: Review proposal and bidding documentation, analyze client processes, identify needs and pain points, and present proposed solutions to clients.


• Launch: Advise clients on how adopting InterSystems' solution can improve their processes and propose solutions by mapping existing product components, minimizing deviations from standard product lines.


• Configuration: Set up client configurations, create validation scripts, and participate in system and data validation. Address client issues, document incidents, and collaborate on applying fixes. Produce high-quality project documentation.


• Adoption: Participate in Go Live simulations, prepare training materials, conduct individual and group training, and support clients during go-live.


• Maintenance: Collaborate with departments to resolve issues, hand over to support, analyze lessons learned, optimize HIS applications, and work on updates, patches, and new features.


• Ongoing Responsibilities: Analyze client processes, advise on adopting InterSystems' solution, support colleagues, maintain consistent documentation, and study new features in TrakCare. Ensure proper data collection and manage configuration changes.

Competencies, Experience, and Requirements

• At least 3 years of experience in the healthcare industry with solid knowledge of workflows, standards, and regulatory requirements in both public and private healthcare sectors.


• Proven experience in implementing and supporting hospital information systems.


• Proficiency in HIS applications, including customization and configuration.


• Excellent communication and interpersonal skills to collaborate effectively with various stakeholders.


• Analytical mindset with the ability to identify and resolve technical issues.


• Experience in end-user training and providing ongoing support.


• Knowledge of data management, security, and confidentiality considerations in healthcare.


• Experience in communicating with key stakeholders at different levels within healthcare organizations, both public and/or private sector companies.


• Experience in implementing IT solutions.


• Experience in customer-facing IT services.


• Previous experience as an application specialist or in configuring hospital information systems.


• Previous experience in change management.


• Certification in relevant HIS applications or health informatics.


• Familiarity with industry standards such as HL7 and FHIR.


• Management skills to coordinate HIS implementation activities.


• Knowledge of emerging trends and technologies in healthcare IT.

Education and Training

• University degree in healthcare professions or Computer Engineering.


• Proficiency in English.


• Valid American or Canadian visa.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

Create a Job Alert

Interested in building your career at InterSystems? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

InterSystems Employment History *

I have never worked at InterSystems

I am a current InterSystems employee or intern

I am a former InterSystems employee or intern

I have worked at an InterSystems Customer or Partner

Job Location * Select.

Please indicate relationship to job location

Do you now or have you previously worked for an InterSystems client? * Select.

Data Protection Information Notice * Select.

At InterSystems, we take your privacy seriously. Our Data Protection Information Notice outlines how we collect, use, and protect your information throughout the application process. This includes:

• The types of personal data you provide,


• How and why we process your data,


• Who may access or receive your data,


• Possible transfers of your data abroad (if at all),

Please provide your preferred first name or nickname (if different from first name provided above).

Fraudulent Activity Alert: Recently, InterSystems has been made aware that unidentified third parties may be fraudulently claiming to be InterSystems recruiters. Be advised that InterSystems Corporation and its subsidiaries do not conduct interviews over text. All InterSystems recruiters have email addresses on the InterSystems.com domain (ex: ). InterSystems Corporation will not ask for your banking information as part of the recruitment process.

InterSystems policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation, or gender identity or expression, or any other legally protected category. For more information about applicant rights under the United States law, please review our EEO information. Individuals who require accommodation in the job application process for a posted position may call .

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Technical Support Specialist (Tier 1, 2, and 3)

Overview
We are seeking Technical Support Specialists across Tier 1, Tier 2, and Tier 3 levels to provide exceptional support for our clients and internal teams. The ideal candidates will have strong troubleshooting skills, clear communication abilities, and the technical expertise to resolve issues efficiently at their respective support levels.

Responsibilities

Tier 1 (Frontline Support):

• Respond to customer inquiries via chat, email, or phone.
• Document and escalate issues that require higher-level support.
• Perform initial troubleshooting for common technical issues.
• Provide step-by-step guidance for users to resolve basic problems.

Tier 2 (Intermediate Support):

• Handle escalated issues from Tier 1 requiring deeper investigation.
• Diagnose and resolve moderately complex technical problems.
• Collaborate with product and engineering teams to replicate issues.
• Maintain knowledge base articles and technical documentation.

Tier 3 (Advanced/Expert Support):

• Resolve advanced and critical technical issues that Tier 2 cannot address.
• Conduct root cause analysis and work directly with development teams for fixes.
• Implement patches, configuration changes, or advanced troubleshooting.
• Advise on system improvements and preventative measures.

Qualifications

• Tier 1: 1+ year of customer service or tech support experience; strong communication and problem-solving skills.
• Tier 2: 2–3 years in technical support or IT; experience troubleshooting operating systems, networks, and applications.
• Tier 3: 4+ years in advanced technical support, systems administration, or engineering; deep knowledge of system architecture, databases, and network protocols.
• Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong English and Spanish (preferred) communication skills.

What We Offer

• Competitive salary and benefits.
• Opportunity to work with international clients.
• Career progression from Tier 1 to Tier 3 with training and certifications.
• Collaborative, multicultural team environment.

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Technical Support Specialist (Tier 1, 2, and 3)

Overview
We are seeking Technical Support Specialists across Tier 1, Tier 2, and Tier 3 levels to provide exceptional support for our clients and internal teams. The ideal candidates will have strong troubleshooting skills, clear communication abilities, and the technical expertise to resolve issues efficiently at their respective support levels.

Responsibilities

Tier 1 (Frontline Support):

• Respond to customer inquiries via chat, email, or phone.
• Document and escalate issues that require higher-level support.
• Perform initial troubleshooting for common technical issues.
• Provide step-by-step guidance for users to resolve basic problems.

Tier 2 (Intermediate Support):

• Handle escalated issues from Tier 1 requiring deeper investigation.
• Diagnose and resolve moderately complex technical problems.
• Collaborate with product and engineering teams to replicate issues.
• Maintain knowledge base articles and technical documentation.

Tier 3 (Advanced/Expert Support):

• Resolve advanced and critical technical issues that Tier 2 cannot address.
• Conduct root cause analysis and work directly with development teams for fixes.
• Implement patches, configuration changes, or advanced troubleshooting.
• Advise on system improvements and preventative measures.

Qualifications

• Tier 1: 1+ year of customer service or tech support experience; strong communication and problem-solving skills.
• Tier 2: 2–3 years in technical support or IT; experience troubleshooting operating systems, networks, and applications.
• Tier 3: 4+ years in advanced technical support, systems administration, or engineering; deep knowledge of system architecture, databases, and network protocols.
• Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong English and Spanish (preferred) communication skills.

What We Offer

• Competitive salary and benefits.
• Opportunity to work with international clients.
• Career progression from Tier 1 to Tier 3 with training and certifications.
• Collaborative, multicultural team environment.

#J-18808-Ljbffr

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at .

Overview Role Overview

As a Technical Support Engineer at Trellix, you will provide frontline technical support to customers, diagnosing and resolving product-related issues using your expertise, available tools, and troubleshooting techniques. This role requires a customer-focused mindset, strong communication skills, and the ability to assess issue severity, implement solutions, and ensure timely resolution. You will also assist with data collection, facilitate remote troubleshooting sessions, and contribute to maintaining high service levels. Technical expertise in networking, security, and web services is highly valued. This role offers the opportunity to work hands-on with Trellix products in a collaborative and dynamic environment.

About the Role

• Provide front line technical support to Trellix Customers utilizing personal knowledge, tools and resources to understand customer issues, frame the service request and provide known solutions in a timely manner.
• Develop skills to perform basic activities in own job; including analytical/technical skills to perform routine activities.
• No supervisory responsibilities, focuses on developing own skills.
• Troubleshoot customer’s Trellix product issues using knowledge and available tools
• Assess and understand the impact, severity and urgency of issues
• Log testing, troubleshooting and research issues in process of resolution
• Full ownership of technical issues until resolution provided.
• Able to resolve moderately complex problems over time and with some guidance
• Assist customers with the implementation of workarounds/solutions
• Facilitate conference calls / remote sessions to resolve product issues
• Perform duties as required/assigned by line manager
• Communicate information in a straightforward and clear manner
• Probe/Ask questions and checks for understanding including open-ended and close needed questions

About You

• Basic knowledge and general understanding of troubleshooting practices, procedures and providing solutions.
• Basic customer service and technical support skills to perform routine tasks.
• Basic experience with networking fundamentals, databases, and troubleshooting technique.
• Basic Understanding of Web services and Security.
• Able to identify data requirements and assist with data collection
• Ability to multi-task and prioritize job requirements
• Would be a plus: Understanding of Trellix Products
• This is an individual contributor role.

The Base Pay Range is $85,000,000 – $90,000,000 COP Annual. Actual base pay within the Base Pay Range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include long-term incentives, subject to various metrics and company policy.

Company Benefits and Perks

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Support for Community Involvement

We're serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

#J-18808-Ljbffr

Overview

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at .

Role Overview

As a Customer Success Engineer at Trellix, you will provide frontline technical support to customers, diagnosing and resolving product-related issues using your expertise, available tools, and troubleshooting techniques. This role requires a customer-focused mindset, strong communication skills, and the ability to assess issue severity, implement solutions, and ensure timely resolution. You will also assist with data collection, facilitate remote troubleshooting sessions, and contribute to maintaining high service levels. Technical expertise in networking, security, and web services is highly valued. This role offers the opportunity to work hands-on with Trellix products in a collaborative and dynamic environment.

About the Role

• Provide front line technical support to Trellix Customers utilizing personal knowledge, tools and resources to understand customer issues, frame the service request and provide known solutions in a timely manner.
• Develop skills to perform basic activities in own job; including analytical/technical skills to perform routine activities.
• No supervisory responsibilities, focuses on developing own skills.
• Troubleshoot customer’s Trellix product issues using knowledge and available tools
• Assess and understand the impact, severity and urgency of issues
• Log testing, troubleshooting and research issues in process of resolution
• Full ownership of technical issues until resolution provided.
• Able to resolve moderately complex problems over time and with some guidance
• Assist customers with the implementation of workarounds/solutions
• Facilitate conference calls / remote sessions to resolve product issues
• Perform duties as required/assigned by line manager
• Communicate information in a straightforward and clear manner
• Probe/Ask questions and checks for understanding including open-ended and close needed questions

About You

• Basic knowledge and general understanding of troubleshooting practices, procedures and providing solutions.
• Basic customer service and technical support skills to perform routine tasks.
• Basic experience with networking fundamentals, databases, and troubleshooting technique.
• Basic Understanding of Web services and Security.
• Able to identify data requirements and assist with data collection
• Ability to multi-task and prioritize job requirements
• Would be a plus: Understanding of Trellix Products
• This is an individual contributor role.
• The Base Pay Range is $85,000,000 – $90,000,000 COP Annual. Actual base pay within the Base Pay Range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include long-term incentives, subject to various metrics and company policy.

Company Benefits and Perks

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

#J-18808-Ljbffr

Overview

Technical Support Associate - ScotiaTech Bogota, D.C., Capital District, Colombia

Responsibilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Development and support of an integration layer and Tax Reporting web-based application
• knowledge preferred.
• Support the development, delivery, and continuous improvement of complex analytics solutions
• Comfort and curiosity when working on data of financial products.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Benefits

• Growth opportunities
• Diverse, dynamic and multicultural environment
• Benefits for your financial and emotional well-being
• Competitive wages

Qualifications

• This role requires to support the ongoing/upcoming projects for the corporate landing technology groups.
• The individual should be ready to work in the flexible hours that should meet the APAC/UK business hours.
• The working knowledge of Loan IQ product would be an added advantage to the role.
• The working knowledge of SQL server studio and Python
• Ability to support the ongoing reports with adding/updating queries
• The ideal person should be a go-getter and ready to fit in the role with minimal training with previous BAU support experience.
• Should have previous experience of working with business teams.
• Experience with REST, Microservices Architecture, Event Driven Architecture.
• Experience working on front office trading applications
• Understanding of cloud-based deployment

How to apply

If you are seeking a fulfilling opportunity to join our esteemed team and contribute to the overall success, we invite you to apply for the role of Technical Support Associate , take the next step in your career journey and make a significant impact today!

For more personalized contact send me your CV:

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting and Banking

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Nue.io Bogota, D.C., Capital District, Colombia

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Why you'll love this NUE opportunity!

Why you'll love this NUE opportunity!

At Nue.io, we're on a mission to revolutionize revenue operations for modern businesses. You have a passion for building relationships and solving customer problems. You are looking for an opportunity to learn new things and to collaborate across engineering, sales and customer teams to resolve complex use cases. You enjoy solving complex business problems across a broad range of use cases. You are a strong advocate for the customer and ensure a high level of customer satisfaction.

Job Role

We are seeking a Technical Support Engineer to provide world-class technical assistance to our customers. In this role, you will troubleshoot complex issues, assist with integrations, and ensure customer success by resolving technical problems efficiently. You will work closely with engineering, product, and customer success teams to deliver an exceptional support experience.

Key Responsibilities

• Be the initial point of contact for customer issues.
• As a Technical Support Engineer for our clients, you will play a crucial role in ensuring their success and satisfaction with our products.
• Troubleshoot, analyze, and resolve complex and technical issues while delivering exceptional support in a timely manner.
• Solve issues with Salesforce custom flows, custom fields, data, reporting, and workflows.
• Analyze issues with Nue data, integrations and product functionality.
• Provide Salesforce and Nue best practices.
• Provide support via Slack, phone or Zoom to Nue customers.
• Become an expert on the product domain from both a business and technical perspective.
• Collaborate with engineering and product teams to escalate and resolve complex issues.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.
• Assist in testing and validating new product releases, providing feedback on usability and stability.
• Support internal teams with technical expertise, including sales and customer success.
• Contribute to process improvements to enhance the overall customer support experience.
  
  

Required Qualifications

• 3-5 years of proven experience in heavy customer focus positions with strong skills in Salesforce custom flows, custom fields and objects, workflows and Apex and Reports.
• Experience in managing applications from Salesforce AppExchange. Strong PL/SQL skills and understanding of object models.
• Hands-on experience in DocuSign, PandaDocs, or other document generation tools.
• Experience in Order-To-Cash (O2C), Accounts Receivable (AR), and/or General Ledger (GL) is a plus.
• Proficiency in APIs, SQL, and scripting languages (e.g., Python, JavaScript, or Bash) is a plus.
• Experience with CRM, ticketing systems, and logs analysis (e.g., Zendesk, Jira, Salesforce).
• Ability to accurately scope, plan and estimate the level of effort for tasks, with an appropriate balance of risk and effort.
• Excellent spoken and written English.
• Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
• Adhere to company policies and procedures, including data privacy and security guidelines, while handling client information
• Ability to work with global teams.
• Customer empathy is a must.
• Positive attitude and the ability to stay calm under pressure.
• Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge.
• Willing to work in a fast paced startup environment.
• Must be available to work shifts aligned with Central European Time (CET). For Colombia, this may mean overnight coverage from 2:00 AM to 10:00 AM local time or late evening coverage up to 8:00 PM local time, depending on the assigned schedule.
• Bachelor's degree from an accredited college or university.
  
  

Preferred Qualifications

• Experience in Order-To-Cash (O2C), Accounts Receivable (AR), and/or General Ledger (GL).
• Proficiency in APIs, SQL, and scripting languages (e.g., Python, JavaScript, or Bash).
• Experience supporting SaaS products or enterprise software.
• Knowledge of RESTful APIs, webhooks, and authentication methods (OAuth, SAML, etc.).
• Familiarity with logging and monitoring tools (Splunk, HyperDX, etc.).
  
  

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in the dynamic and innovative Silicon Valley tech ecosystem.
• The chance to work on groundbreaking projects and influence the future of finance and payment systems.
• A collaborative and supportive team environment that encourages personal and professional growth.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

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**_Job Title:_**
Technical Support Engineer
**About** **Trellix:**
**Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.** Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at .
**_Role Overview:_**
As a Technical Support Engineer at Trellix, you will provide frontline technical support to customers, diagnosing and resolving product-related issues using your expertise, available tools, and troubleshooting techniques. This role requires a customer-focused mindset, strong communication skills, and the ability to assess issue severity, implement solutions, and ensure timely resolution.
You will also assist with data collection, facilitate remote troubleshooting sessions, and contribute to maintaining high service levels. Technical expertise in networking, security, and web services is highly valued. This role offers the opportunity to work hands-on with Trellix products in a collaborative and dynamic environment.
**About the Role:**
+ Provide front line technical support to Trellix Customers utilizing personal knowledge, tools and resources to understand customer issues, frame the service request and provide known solutions in a timely manner.
+ Develop skills to perform basic activities in own job; including analytical/technical skills to perform routine activities.
+ No supervisory responsibilities, focuses on developing own skills.
+ Troubleshoot customer's Trellix product issues using knowledge and available tools
+ Assess and understand the impact, severity and urgency of issues
+ Log testing, troubleshooting and research issues in process of resolution
+ Full ownership of technical issues until resolution provided.
+ Able to resolve moderately complex problems over time and with some guidance
+ Assist customers with the implementation of workarounds/solutions
+ Facilitate conference calls / remote sessions to resolve product issues
+ Perform duties as required/assigned by line manager
+ Achieve acceptable service level goals
+ Communicate information in a straightforward and clear manner
+ Probe/Ask questions and checks for understanding including open-ended and close needed questions
**About You:**
+ Basic knowledge and general understanding of troubleshooting practices, procedures and providing solutions.
+ Basic customer service and technical support skills to perform routine tasks.
+ Basic experience with networking fundamentals, databases, and troubleshooting technique.
+ Basic Understanding of Web services and Security.
+ Able to identify data requirements and assist with data collection
+ Customer service mindset
+ Ability to multi-task and prioritize job requirements
+ Would be a plus: Understanding of Trellix Products
+ Location: Bogotá DC
This is an individual contributor role.
The Base Pay Range is $85,000,000 - $90,000,000 COP Annual. Actual base pay within the Base Pay Range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include long-term incentives, subject to various metrics and company policy.
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.