68 Ofertas de Jr Infrastructure & Support Analyst en Bogotá

Technical Support Specialist (Tier 1, 2, and 3)

Overview
We are seeking Technical Support Specialists across Tier 1, Tier 2, and Tier 3 levels to provide exceptional support for our clients and internal teams. The ideal candidates will have strong troubleshooting skills, clear communication abilities, and the technical expertise to resolve issues efficiently at their respective support levels.

Tier 1 (Frontline Support):

• Respond to customer inquiries via chat, email, or phone.
• Document and escalate issues that require higher-level support.
• Perform initial troubleshooting for common technical issues.
• Provide step-by-step guidance for users to resolve basic problems.

Tier 2 (Intermediate Support):

• Handle escalated issues from Tier 1 requiring deeper investigation.
• Diagnose and resolve moderately complex technical problems.
• Collaborate with product and engineering teams to replicate issues.
• Maintain knowledge base articles and technical documentation.

Tier 3 (Advanced/Expert Support):

• Resolve advanced and critical technical issues that Tier 2 cannot address.
• Conduct root cause analysis and work directly with development teams for fixes.
• Implement patches, configuration changes, or advanced troubleshooting.
• Advise on system improvements and preventative measures.

• Tier 1: 1+ year of customer service or tech support experience; strong communication and problem-solving skills.
• Tier 2: 2–3 years in technical support or IT; experience troubleshooting operating systems, networks, and applications.
• Tier 3: 4+ years in advanced technical support, systems administration, or engineering; deep knowledge of system architecture, databases, and network protocols.
• Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong English and Spanish (preferred) communication skills.

• Competitive salary and benefits.
• Opportunity to work with international clients.
• Career progression from Tier 1 to Tier 3 with training and certifications.
• Collaborative, multicultural team environment.

Overview

We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications. At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we’re not just shaping the future of satellite communications—we’re transforming how the world connects. From bridging the digital divide to powering in-flight connectivity and delivering combat-proven advanced SATCOM solutions, we're driving deep-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world.

As a Technical Support Engineer, you will become part of Gilat Satellite Networks, Tier2 Support in the Americas region, Providing Services and Support for Gilat products and solutions.

• Provide technical Support to Gilat Customers for Gilat and third-party products (IP Networking, Cellular, RF and Satellite communication)
• Perform software upgrades, onsite Installation, Site surveys and troubleshooting on problems.
• Lead worldwide Demos related to Gilat’s products and solutions (mainly in Americas region)
• Perform Customer visits, Provide Analysis reports, technical documents, and frontal training.
• POC for dedicated customers (Weekly conference calls)
• Resolve Customer Service Request within SLA
• Work with ERP Systems (SAP, CRM, SharePoint)

• B.E / B. Tech - Electronics / Communication Engineering
• At least 2 years of experience, working as customer service engineer in customer environment – Must
• Experience with remote connection (Team viewer, VPN, VLC) – Must
• Advanced English level - Must
• Working knowledge in TCP/IP networking (protocols, Sniffer captures and Analysis) – Must
• Ability to work during weekends and holidays whether necessary – Must
• Ability to go out station/abroad – Must
• Be familiar with VSATs and Satellite communications – Must
• Be familiar with RF equipment and testing tools (Cables types, Connectors, Spectrum Analyzer, Power meter, etc) – Must
• Be familiar with Earth station antennas (RFT, UPLC, ACU) – Advantage
• Be familiar with Cisco switches and routers (Commands, configuration, routing protocols) – Advantage
• Be familiar with virtualized environments – Advantage
• DevOps and scripting languages - Advantage

Please submit your application with an English resume (CV).

• Entry level

• Full-time

• Information Technology
• Industries
• Satellite Telecommunications

Overview

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at

Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software. Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Support for Community Involvement
• We’re serious about a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Overview

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at .

As a Customer Success Engineer at Trellix, you will provide frontline technical support to customers, diagnosing and resolving product-related issues using your expertise, available tools, and troubleshooting techniques. This role requires a customer-focused mindset, strong communication skills, and the ability to assess issue severity, implement solutions, and ensure timely resolution. You will also assist with data collection, facilitate remote troubleshooting sessions, and contribute to maintaining high service levels. Technical expertise in networking, security, and web services is highly valued. This role offers the opportunity to work hands-on with Trellix products in a collaborative and dynamic environment.

• Provide front line technical support to Trellix Customers utilizing personal knowledge, tools and resources to understand customer issues, frame the service request and provide known solutions in a timely manner.
• Develop skills to perform basic activities in own job; including analytical/technical skills to perform routine activities.
• No supervisory responsibilities, focuses on developing own skills.
• Troubleshoot customer’s Trellix product issues using knowledge and available tools
• Assess and understand the impact, severity and urgency of issues
• Log testing, troubleshooting and research issues in process of resolution
• Full ownership of technical issues until resolution provided.
• Able to resolve moderately complex problems over time and with some guidance
• Assist customers with the implementation of workarounds/solutions
• Facilitate conference calls / remote sessions to resolve product issues
• Perform duties as required/assigned by line manager
• Communicate information in a straightforward and clear manner
• Probe/Ask questions and checks for understanding including open-ended and close needed questions

• Basic knowledge and general understanding of troubleshooting practices, procedures and providing solutions.
• Basic customer service and technical support skills to perform routine tasks.
• Basic experience with networking fundamentals, databases, and troubleshooting technique.
• Basic Understanding of Web services and Security.
• Able to identify data requirements and assist with data collection
• Ability to multi-task and prioritize job requirements
• Would be a plus: Understanding of Trellix Products
• This is an individual contributor role.
• The Base Pay Range is $85,000,000 – $90,000,000 COP Annual. Actual base pay within the Base Pay Range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include long-term incentives, subject to various metrics and company policy.

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Technical Support Associate - ScotiaTech Bogota, D.C., Capital District, Colombia

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Development and support of an integration layer and Tax Reporting web-based application
• knowledge preferred.
• Support the development, delivery, and continuous improvement of complex analytics solutions
• Comfort and curiosity when working on data of financial products.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Growth opportunities
• Diverse, dynamic and multicultural environment
• Benefits for your financial and emotional well-being
• Competitive wages

• This role requires to support the ongoing/upcoming projects for the corporate landing technology groups.
• The individual should be ready to work in the flexible hours that should meet the APAC/UK business hours.
• The working knowledge of Loan IQ product would be an added advantage to the role.
• The working knowledge of SQL server studio and Python
• Ability to support the ongoing reports with adding/updating queries
• The ideal person should be a go-getter and ready to fit in the role with minimal training with previous BAU support experience.
• Should have previous experience of working with business teams.
• Experience with REST, Microservices Architecture, Event Driven Architecture.
• Experience working on front office trading applications
• Understanding of cloud-based deployment

If you are seeking a fulfilling opportunity to join our esteemed team and contribute to the overall success, we invite you to apply for the role of Technical Support Associate , take the next step in your career journey and make a significant impact today!

For more personalized contact send me your CV:

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting and Banking

Nue.io Bogota, D.C., Capital District, Colombia

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Nue.io Bogota, D.C., Capital District, Colombia

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Why you'll love this NUE opportunity!

Why you'll love this NUE opportunity!

At Nue.io, we're on a mission to revolutionize revenue operations for modern businesses. You have a passion for building relationships and solving customer problems. You are looking for an opportunity to learn new things and to collaborate across engineering, sales and customer teams to resolve complex use cases. You enjoy solving complex business problems across a broad range of use cases. You are a strong advocate for the customer and ensure a high level of customer satisfaction.

Job Role

We are seeking a Technical Support Engineer to provide world-class technical assistance to our customers. In this role, you will troubleshoot complex issues, assist with integrations, and ensure customer success by resolving technical problems efficiently. You will work closely with engineering, product, and customer success teams to deliver an exceptional support experience.

Key Responsibilities

• Be the initial point of contact for customer issues.
• As a Technical Support Engineer for our clients, you will play a crucial role in ensuring their success and satisfaction with our products.
• Troubleshoot, analyze, and resolve complex and technical issues while delivering exceptional support in a timely manner.
• Solve issues with Salesforce custom flows, custom fields, data, reporting, and workflows.
• Analyze issues with Nue data, integrations and product functionality.
• Provide Salesforce and Nue best practices.
• Provide support via Slack, phone or Zoom to Nue customers.
• Become an expert on the product domain from both a business and technical perspective.
• Collaborate with engineering and product teams to escalate and resolve complex issues.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.
• Assist in testing and validating new product releases, providing feedback on usability and stability.
• Support internal teams with technical expertise, including sales and customer success.
• Contribute to process improvements to enhance the overall customer support experience.
  
  

• 3-5 years of proven experience in heavy customer focus positions with strong skills in Salesforce custom flows, custom fields and objects, workflows and Apex and Reports.
• Experience in managing applications from Salesforce AppExchange. Strong PL/SQL skills and understanding of object models.
• Hands-on experience in DocuSign, PandaDocs, or other document generation tools.
• Experience in Order-To-Cash (O2C), Accounts Receivable (AR), and/or General Ledger (GL) is a plus.
• Proficiency in APIs, SQL, and scripting languages (e.g., Python, JavaScript, or Bash) is a plus.
• Experience with CRM, ticketing systems, and logs analysis (e.g., Zendesk, Jira, Salesforce).
• Ability to accurately scope, plan and estimate the level of effort for tasks, with an appropriate balance of risk and effort.
• Excellent spoken and written English.
• Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
• Adhere to company policies and procedures, including data privacy and security guidelines, while handling client information
• Ability to work with global teams.
• Customer empathy is a must.
• Positive attitude and the ability to stay calm under pressure.
• Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge.
• Willing to work in a fast paced startup environment.
• Must be available to work shifts aligned with Central European Time (CET). For Colombia, this may mean overnight coverage from 2:00 AM to 10:00 AM local time or late evening coverage up to 8:00 PM local time, depending on the assigned schedule.
• Bachelor's degree from an accredited college or university.
  
  

• Experience in Order-To-Cash (O2C), Accounts Receivable (AR), and/or General Ledger (GL).
• Proficiency in APIs, SQL, and scripting languages (e.g., Python, JavaScript, or Bash).
• Experience supporting SaaS products or enterprise software.
• Knowledge of RESTful APIs, webhooks, and authentication methods (OAuth, SAML, etc.).
• Familiarity with logging and monitoring tools (Splunk, HyperDX, etc.).
  
  

• Competitive salary and benefits package.
• Opportunity to work in the dynamic and innovative Silicon Valley tech ecosystem.
• The chance to work on groundbreaking projects and influence the future of finance and payment systems.
• A collaborative and supportive team environment that encourages personal and professional growth.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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About DEUNA

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA , our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence , checkout optimization , and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments!

Visit to learn more about us!

We’re seeking for a Technical Support Manager to lead our Technical Support team! If you have a knack for leading teams, integrating tools, and creating efficient, scalable workflows, we’re looking for you. You’ll be driving continuous improvements, automation and building strong relationships with clients and stakeholders. Ready to make an impact?

>> Key Responsibilities:

- Manage the configuration of tools such as JIRA and Zendesk.

- Optimize and monitor workflows and integrations between various tools.

- Continuous improvement of the Frontend for tickets.

- Develop and maintain escalation policies, shift rotation and a sense of urgency for efficient incident management.

- Guide and train the support team, implementing methodologies for area management.

- Act as a point of contact between clients and internal teams, ensuring effective communication about incidents and improvements.

- Support TPM and CSM Teams: Collaborate with teams to obtain tools that streamline event and activity reviews.

- Identify and automate processes to improve efficiency and reduce repetitive tasks, maintaining automated workflows in Jira and Zendesk.

- Ensure that response times meet SLA requirements and manage the escalation of critical incidents.

- Define and implement performance KPIs, identify patterns in incidents, and propose process improvements.

>> Requirements:

- Experience with ticketing platforms (Jira, Zendesk).

- Knowledge of databases (PostgreSQL, DynamoDB) and tools like Elastic Search.

- Skill in creating and maintaining automated workflows and knowledge of ITIL methodologies.

- Ability to lead teams in dynamic environments.

- Effective communication skills, both written and verbal.

- Ability to manage relationships with clients and stakeholders.

- Ability to quickly and efficiently solve complex problems.

- Experience in managing crises and critical incidents, with a focus on continuous improvement.

- Ability to identify patterns in incidents and propose process improvements and automation.

>> Education & Experience:

- Degree in areas such as: Systems Engineering, Computer Science, or related fields.

- Certifications in ITIL or technical support are a plus.

- English is desirable.

- 3-5 years of technical support experience, preferably in technology or fintech.

- At least 1 year of experience managing support teams.

- Experience in implementing improvements and process automation in agile environments.

If you're eager to take on an exciting opportunity in the digital payments space and have the expertise to lead a dynamic technical support team, we’d love to hear from you!

What will you find when you join DEUNA?

- A multicultural team distributed throughout LATAM

- Dynamism, agility and constant innovation

- Being part of a high-impact solution for an entire region

- The best tools and technology to operate

- Being part of the startup culture.

- We are in full expansion!

Benefits:

Vacations and additional PTO ️

Remote work from anywhere

Economic support for health insurance, internet and cell phone line

We all own DEUNA, we offer stock options

Learning and development platform

Multidisciplinary, diverse and dynamic team

Growth and career path

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!

Overview

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at

Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software. Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Support for Community Involvement
• We’re serious about a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Customer Success · Colombia-Bogotá

Why you'll love this NUE opportunity!

At Nue.io, we're on a mission to revolutionize revenue operations for modern businesses. You have a passion for building relationships and solving customer problems. You are looking for an opportunity to learn new things and to collaborate across engineering, sales and customer teams to resolve complex use cases. You enjoy solving complex business problems across a broad range of use cases. You are a strong advocate for the customer and ensure a high level of customer satisfaction.

We are seeking a Technical Support Engineer to provide world-class technical assistance to our customers. In this role, you will troubleshoot complex issues, assist with integrations, and ensure customer success by resolving technical problems efficiently. You will work closely with engineering, product, and customer success teams to deliver an exceptional support experience.

• Be the initial point of contact for customer issues.
• As a Technical Support Engineer for our clients, you will play a crucial role in ensuring their success and satisfaction with our products.
• Troubleshoot, analyze, and resolve complex and technical issues while delivering exceptional support in a timely manner.
• Solve issues with Salesforce custom flows, custom fields, data, reporting, and workflows.
• Analyze issues with Nue data, integrations and product functionality.
• Provide Salesforce and Nue best practices.
• Provide support via Slack, phone or Zoom to Nue customers.
• Become an expert on the product domain from both a business and technical perspective.
• Collaborate with engineering and product teams to escalate and resolve complex issues.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.
• Assist in testing and validating new product releases, providing feedback on usability and stability.
• Support internal teams with technical expertise, including sales and customer success.
• Contribute to process improvements to enhance the overall customer support experience.

• 3-5 years of proven experience in heavy customer focus positions with strong skills in Salesforce custom flows, custom fields and objects, workflows and Apex and Reports.
• Experience in managing applications from Salesforce AppExchange. Strong PL/SQL skills and understanding of object models.
• Hands-on experience in DocuSign, PandaDocs, or other document generation tools.
• Experience in Order-To-Cash (O2C), Accounts Receivable (AR), and/or General Ledger (GL) is a plus.
• Proficiency in APIs, SQL, and scripting languages (e.g., Python, JavaScript, or Bash) is a plus.
• Experience with CRM, ticketing systems, and logs analysis (e.g., Zendesk, Jira, Salesforce).
• Ability to accurately scope, plan and estimate the level of effort for tasks, with an appropriate balance of risk and effort.
• Excellent spoken and written English.
• Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
• Adhere to company policies and procedures, including data privacy and security guidelines, while handling client information
• Ability to work with global teams.
• Customer empathy is a must.
• Positive attitude and the ability to stay calm under pressure.
• Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge.
• Willing to work in a fast paced startup environment.
• Must be available to work shifts aligned with Central European Time (CET). For Colombia, this may mean overnight coverage from 2:00 AM to 10:00 AM local time or late evening coverage up to 8:00 PM local time, depending on the assigned schedule.
• Bachelor's degree from an accredited college or university.

• Experience in Order-To-Cash (O2C), Accounts Receivable (AR), and/or General Ledger (GL).
• Proficiency in APIs, SQL, and scripting languages (e.g., Python, JavaScript, or Bash).
• Experience supporting SaaS products or enterprise software.
• Knowledge of RESTful APIs, webhooks, and authentication methods (OAuth, SAML, etc.).
• Familiarity with logging and monitoring tools (Splunk, HyperDX, etc.).

• Competitive salary and benefits package.
• Opportunity to work in the dynamic and innovative Silicon Valley tech ecosystem.
• The chance to work on groundbreaking projects and influence the future of finance and payment systems.
• A collaborative and supportive team environment that encourages personal and professional growth.

Department

Customer Success

Locations

Colombia-Bogotá

About Nue.io Careers

We believe that the right way to accelerate business results is by giving go-to-market teams agility - to sell and monetize ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end.

This requires a truly disruptive product and innovative team - we’re bringing CPQ, Billing, Revenue Lifecycle Management, and Revenue Analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence.

Founded in 2019

Customer Success · Colombia-Bogotá