Customer Service Agent
Publicado hace 4 días
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br>
¿Quiénes somos? < r>
Somos un centro de contacto de alto volumen especializado en asistencia en carretera. Buscamos Despachadores proactivos y con alto nivel de inglés para coordinar servicios en zonas remotas, negociar con proveedores y garantizar una experiencia excepcional para nuestros clientes. br>
Responsabilidades clave:
· Realizar llamadas outbound para contactar y negociar con proveedores locales. br>
· Coordinar asistencia vehicular en zonas remotas (bosques, autopistas, cañones, etc.). < r>
· Negociar tiempos de llegada y tarifas con proveedores. br>
· Elaborar reportes escritos detallados de cada caso. br>
· Asignar servicios mediante herramientas CRM y mantener documentación precisa. < r>
· Comunicarse con clientes para evitar escalaciones y asegurar la calidad del servicio. br>
Perfil que buscamos:
Inglés B2 alto o superior, fluido en comunicación oral y escrita < r>Mínimo 6 meses de experiencia en servicio al cliente Deseable experiencia en ventas, retención o roles con negociación Excelentes habilidades de negociación, toma de decisiones y redacción profesional Actitud positiva, enfoque en soluciones y capacidad para trabajar bajo presión Horario: Disponibilidad total y 2 días libres a la semana br>¿Qué ofrecemos? < r>
Contrato indefinido y directo con nosotros Capacitación paga desde el primer día < r>Remuneración competitiva con recargos dominicales y nocturnos br>Bonos mensuales por desempeño y métricas < r>Oportunidades reales de crecimiento dentro de la empresa Ambiente dinámico y multicultural br>¡Únete a nuestro equipo y sé parte de la mejor experiencia en asistencia en carretera!
Customer Service Medellin
Publicado hace 17 días
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Descripción Del Trabajo
Customer Service Medellin
Job Description
**Job Type:** **Full-Time**
**Location** **:** Medellín, Colombia
**WHAT'S IN IT FOR YOU?**
+ A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
+ Endless career opportunities and clear paths for career development
+ A competitive salary
+ Inclusive perks and benefits
+ Opportunity for monthly performance incentives
**WHAT YOU WANT MATTERS TO US**
Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people's day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts
This role is the perfect opportunity for someone considering a career in customer service field.
**WHAT WOULD YOU BRING TO OUR TEAM?**
Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
**TO BECOME A PART OF OUR TEAM:**
+ List of criteria including background
+ Education needed
+ Availability needed
+ Background clearance etc.
**CALL US HOME:**
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Learn more:**
**Concentrix** on Facebook | **Concentrix** on Instagram | ** above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions._
Location:
COL Medellin -Proyecto FIC 48, #18A-14
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Analyst
Hoy
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Descripción Del Trabajo
Nos encontramos en la búsqueda de Customer Service Analyst que brinde un excelente servicio al cliente para conseguir directa y positivamente su renovación; así como, dar el respectivo soporte en los requerimientos de nuestros clientes.
Esta es tu oportunidad para trabajar en un equipo lleno de talento y buenas ideas.
- Salario: 2’800.000 + Auxilio de transporte.
- Contrato indefinido y directo con la compañía.
- Horario: Lunes a viernes (según necesidades del negocio).
- Ubicación: Medellín.
- Experiencia mínima de 6 meses a 1 año en áreas de servicio al cliente bilingüe.
- Convenios académicos y acceso a oferta educativa con varios aliados de formación.
- Reconocimientos por desempeño.
- Capacitaciones y acompañamiento para bienestar físico y emocional (actividades enfocadas en nutrición y salud mental).
- Día libre en el mes de tu cumpleaños.
- Servicio de atención médica domiciliaria empresarial ante cualquier eventualidad.
- Acceso a convenios con los gimnasios y proveedores aliados.
- Tienes oportunidades de crecimiento.
Customer Service Engineer
Hoy
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Descripción Del Trabajo
Customer service assists our medical clients by addressing their inquiries through technical support and effective communication. This includes following up on incidents and providing clear, concise feedback. Acting as a liaison, customer support collaborates with both internal and external teams to ensure a seamless and uninterrupted case flow.
As a customer service engineer, you're responsible for providing operational and administrative support to our medical partners concerning the processing of clinical cases. You'll handle the flow of incoming cases and follow up on the timing and on-time delivery of cases. Customer service will be the first response to new e-mails received in our Service Request System (HEAT).
What you will do- Respond to all comments received via our online management systems, according to the brands you support
- Respond to all phone calls received; any voicemails will be returned within the same business day
- Handle all urgent comments
- Establish reasonable expectations for these deadlines with the customer (e.g., expedited cases, special requests)
- Be accountable for delivering the product within the agreed-upon lead times, including coordinating communication between internal and external stakeholders during all parts of the process to meet the expected deadlines
- We usually communicate with sales representatives or the surgeon's office admins, but we do sometimes have to deal directly with the surgeons
- Independently handle all external and internal requests daily regarding clinical cases for a diverse group of products and partners
- Handle the flow of incoming cases and start the operational processing
- Receive incoming images for new cases and prepare them for processing; follow up with partners on rejected images
- Follow up on the processing of cases, assuring all cases are processed, produced, and shipped to the customer within the agreed timelines; reach out to the different stakeholders in case of delays or issues with the flow, and intervene when timings are/need to be changed
- Provide information within an acceptable time frame for the business relations to partners and customers regarding the case management flow and process
- Detect and escalate recurring problems on the operational side
- Prepare regular reports regarding the processed cases for invoicing and reporting purposes
- Participate in the integration of customer service operations of new partners and/or products
- Strong interest in the medical field, with excellent communication and organizational skills
- Detail-oriented, well-organized, and focused on delivering a customer-centric approach
- Problem-solving comes naturally to you and is an integral part of your work style
- Excellent communication skills in English
- High attention to detail, especially in compliance with the highest standards of the implantable medical device industry
- Strong commitment to meeting deadlines and respecting established timelines
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
Personal growth and career advancement
Team building
Innovation is key
Location and type of contract- Full-time
- On-site
- Entry level
Share on:
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia. As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.
Reach out to our team to get the answers to your questions.
#J-18808-LjbffrCustomer Service Agent
Hoy
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Customer Service Representative - Bilingual
Hoy
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Descripción Del Trabajo
Overview
Solicitamos personas exitosas.
¿Te gustan los desafíos?
¡Necesitamos gente como tu!
En Solvo sabemos que nuestro talento es clave para alcanzar el éxito, por eso queremos trabajar con personas emprendedoras y con mentalidad de tiburón.
Requisitos- Ser carismático y capaz de mantener y construir relaciones comerciales.
- Ser proactivos y responsables.
- Estar dispuesto a escuchar y poner atención al detalle.
- Abierto al aprendizaje.
- Un excelente nivel de inglés.
- auxilio de transporte
- excelente ambiente laboral
- contrato a término indefinido con la compañía
- recargos dominicales y nocturnos cuando aplique, según su turno de trabajo
Seguimos calendario de USA, por ende, trabajamos los festivos colombianos y nos reconocen festivos USA (usualmente tenemos 6 USA federal holidays).
¡Eres el ingrediente secreto que nos falta!
Únete.
#J-18808-LjbffrCustomer Service Agent - Sector Aereo
Publicado hace 2 días
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Descripción Del Trabajo
buscamos un/a Customer Service Agent para fortalecer nuestro equipo de Experiencia al Cliente. El propósito de este rol es asegurar la satisfacción de los representantes técnicos y la tripulación de nuestros clientes , coordinando la logística necesaria para la recepción y despacho de aeronaves , además de brindar apoyo en la atención en oficinas y en gestiones con autoridades aeroportuarias y de migración.
Requisitos mínimosMínimo 1 año en servicio al cliente o relaciones públicas, preferiblemente en sectores de aviación, turismo, hotelería, logística o transporte, donde se haya requerido organización, trato con extranjeros e inglés avanzado conversational.
Responsabilidades- Servicio al cliente / Relaciones públicas – Experiencia atendiendo clientes de manera presencial y/o telefónica. Capacidad para resolver requerimientos, manejar imprevistos y mantener una comunicación clara y cordial.
- Logística y coordinación – Haber gestionado o coordinado servicios (por ejemplo: catering, transporte, recepción de visitantes, viajes o eventos). Manejo de proveedores y coordinación de tiempos/fechas con diferentes áreas internas y externas.
- Entorno aeroportuario o relacionado con aviación – (deseable, pero no excluyente) Conocer procesos básicos de recepción y despacho de aeronaves. Trato con autoridades (Migración, Aeronáutica, Aduanas). Buenas habilidades de comunicación. Capacidad de análisis de información. Proactividad y actitud de servicio. Inglés avanzado conversacional (requisito indispensable). Experiencia en servicio al cliente o relaciones públicas.
- Modalidad: 100% presencial
- Horario: Domingo a domingo, turnos rotativos
- Salario: $3.200.000
Si cumples con el perfil y quieres hacer parte de un equipo dinámico y enfocado en la excelencia, ¡te invitamos a postularte!
Envía tu hoja de vida a o postúlate directamente por este medio.
#J-18808-LjbffrSé el primero en saberlo
Acerca de lo último Bpo Empleos en Medellín !
Customer Service Representative (JOB ID:VR800)
Hoy
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Descripción Del Trabajo
** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. " PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"
Job ID : VR800
Job Description:We are a virtual receptionist company based in the United States looking for skilled and professional Virtual Receptionists to effectively handle inbound calls, answer inquiries, and book appointments for our clients in the home services industry. Our clients include cleaning companies, electricians, plumbers, landscapers, and more.
As a Virtual Receptionist, you will represent our clients as if you were part of their in-office team. You will greet callers warmly, answer questions based on our client’s guidelines, and schedule appointments using their CRM or scheduling platforms. Training will be provided to ensure you can confidently and accurately handle customer inquiries.
During calls, you will take detailed call summary notes, capturing the customer’s contact information, reason for inquiry, and any other relevant details. After each call, you will promptly send these summaries to our clients, ensuring accuracy and professionalism.
Key Responsibilities:- Answer inbound calls with professionalism and a friendly tone.
- Follow client-provided scripts and standard greetings.
- Provide accurate responses to customer inquiries.
- Schedule appointments using client CRMs and scheduling platforms.
- Take detailed call summary notes while on the call.
- Send accurate and well-written call summaries to clients immediately after calls.
- Ensure all call details are recorded without typos or missing information.
- Communicate with clients as needed to confirm instructions and receive feedback.
- Internet speed of at least 40 Mbps .
- Computer with Intel i3 processor or higher, 8GB RAM .
- Backup power source.
- Backup internet connection.
- Previous BPO or customer service experience is preferred.
- Ability to multitask by managing calls, taking notes, and sending follow-ups.
- Strong written and verbal communication skills .
- Excellent attention to detail to ensure accurate call summaries.
- Confident in communicating directly with clients when necessary.
- Experience working remotely is preferred but not required.
- Willingness to undergo training and learn client-specific protocols.
- Motivated, hardworking, and eager to contribute to the team.
Working hours: 5 days per week, 9 hours per day, 1 hour for lunch and two,15-minute breaks. Time Zone: Pacific Standard Time (Los Angeles).
Paid time off is offered after completing 3 months of employment.
Work Schedule & Shift Assignment
Our business operates 7 days a week, and we offer multiple shift schedules to meet client demands. Available shifts include (all time in PST):
- 5:00 AM – 2:00 PM
- 7:00 AM – 4:00 PM
- 8:00 AM – 5:00 PM
- 11:00 AM – 8:00 PM
Rest Day/Days Off:
- Vary depending on client need
- Weekend offs (Saturday and Sunday)
Important:
We onboard new team members proactively to ensure readiness for fluctuating client needs. As such, final shift assignments are determined after the 2-week training period, based on actual call volume and coverage requirements. While we do our best to consider preferences, flexibility is essential.
Customer service expert -Español - Medellín- medbbbm
Hoy
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Customer service support - Español - Medellín
TP
Con presencia en más de 91 países, ¡somos el líder de la industria! Great Place to Work nos ha certificado como una de las mejores empresas para trabajar en el país y el mundo. No paramos de innovar y siempre vamos más allá. ¿Estás listo para trabajar con el equipo TOP?
Responsabilidades¿Qué harás como experto en servicio al cliente?
- Responder a todas las consultas de los clientes.
- Brindar un excelente servicio siendo buen oyente y con habilidades comerciales para atraer y persuadir.
- Trabajar con información confidencial del cliente, mientras la trata con sensibilidad.
- Resolver problemas en la primera interacción siendo proactivo, paciente y comprensivo.
Beneficios:
- 42 horas semanales
- 2 días libres (domingo y miércoles OFF)
- Un salario de $1'300.000
- Ubicados en Medellín: Sede Vizcaya Calle 10 # 32-115 EL POBLADO.
- No se requiere experiencia.
Connect with other cultures and be part of the world's largest interactions team.
#J-18808-LjbffrCustomer Service Expert Inglés 80% Medellín medbbbm
Hoy
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Descripción Del Trabajo
Bilingual Customer Expert - Elevate Your Career With TP
Join Us as a Customer Expert!
At TP, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success.
Why TP?
With over 45 years of global leadership and more than 25 years in Colombia, TP is the #1 provider of digital business services. We have +42,000 employees in the country and a culture built on innovation, diversity, and career growth. When you join TP, you become part of a company that’s recognized worldwide for its excellence and commitment to its people.
ResponsabilidadesYour Role
As a Bilingual Customer Expert, you will:
- Provide exceptional customer support via phone.
- Solve customer inquiries efficiently and professionally.
- Maintain accurate records of customer interactions.
- Represent TP’s world-class standards in every conversation.
What We're Looking For
- English Level: B2 or higher – confident and fluent communication is key!
- High School Diploma (physical copy required).
- Flexibility to work in our structured schedules.
- Passion for delivering outstanding customer service and a problem-solving mindset.
- Competitive Salary: Earn from $2,400,000 COP/month + uncapped sales commissions!
- Career Growth: 80% of our leaders started in entry-level positions. Your potential has no limits here!
- Work-Life Balance: A full-time schedule (42 hours/week) with structured shifts.
- World-Class Training: Continuous learning and development programs designed to fuel your success.
- Multinational Experience: Be part of a global company with a diverse and inclusive culture.
MEDELLÍN, Sede Andes
Calle 10 sur #50C – 75 A (Cerca de la estación del Metro Aguacatala)
Ready to Take the First Step?Join our exclusive Zoom session to learn more and secure your spot at TP.
Monday to Friday | 11 AM or 3 PM
Join here:
Availability is limited—early entry is encouraged - This session could be the first step toward your next big opportunity!
If you're unable to join, explore more details on our website TPjobscolombia.com or reach out to us directly via WhatsApp to .
Terms and conditions apply.
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