1.265 Ofertas de Bpo en Colombia

We are looking for an Operations Supervisor to join our team at a global service company!

At our company, we believe leadership goes beyond managing teams—it’s about inspiring, challenging, and helping people grow. That’s why we’re seeking an Operations Supervisor with energy, a passion for customer service, and a drive for continuous improvement. If you thrive on challenges, love motivating others, and want to make an impact in a dynamic environment, this opportunity is for you.

Additionally, take advantage of the wide range of benefits we offer, including:

• FREE English and Excel courses for you and a family member
• Access to a compensation fund
• Exclusive discounts, and much more!

Schedule: Monday to Friday – Full availability

NOTE: Candidates residing in other cities in Colombia who are open to relocating to Medellín will receive financial support for accommodation during their first month of stay.

What We’re Looking For:

• A passion for problem-solving and developing innovative solutions.
• A self-starter who strives for excellence in everything they do.
• Motivation to challenge yourself and those around you.
• A strong sense of responsibility and integrity.
• A positive attitude and enthusiasm for your work.
• A commitment to continuous learning and personal growth.
• A dedication to delivering outstanding customer service and memorable experiences.
• The ability to work with diverse individuals and foster teamwork.
• An appreciation for celebrating small achievements along the way.

Your Responsibilities:

• Lead a team of 12 to 18 people, motivating and developing them to reach their full potential.
• Oversee daily program operations, ensuring quality, service level, and staffing objectives are met.
• Foster a culture of accountability, continuous improvement, and personal excellence.
• Communicate key information effectively to keep your team aligned and well-informed.
• Provide constructive feedback to direct reports, supporting their professional development.
• Collaborate with departments like Quality, Training, and Recruiting to enhance processes and share best practices.
• Develop and implement quality assurance strategies to ensure world-class service.
• Act as an ambassador of our company culture, embodying our values in every interaction.
• Gain in-depth knowledge of our client’s business, earning their trust through expertise and commitment.
• Implement strategies to maintain employee retention at healthy levels.
• Perform other duties as required to support the team.

Why Work With Us?

At our global service company, we know that our success lies in our people. We value teamwork, innovation, and the constant pursuit of improvement. If you’re looking for a place where you can grow professionally, feel valued, and make a real impact, this is the place for you.

Apply now and become part of a team that turns challenges into opportunities!

Mid-Senior level

Full-time

Human Resources Services

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Direct message the job poster from Concentrix

The Recruiter ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for working with various clients to assess hiring needs and interview candidates for positions.

Essential Functions

• Responsible for assisting with implementation and administration of recruitment programs
• Receive, screen, and file incoming resumes, background, and reference checks
• Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants
• Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates
• Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates
• Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
• Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting
• Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role
• Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting process

Candidate Profile

• Minimum 1 year of experience in high-volume recruitment, preferably in a BPO environment.
• Advanced English proficiency (B2+ or above) – strong verbal and written communication is a must.
• Proven ability to work in fast-paced and high-pressure environments.
• Experience tracking recruitment KPIs.
• Proficient in Microsoft Office and familiar with ATS/HRIS tools.
• Strong organizational skills with the ability to multitask, prioritize, and meet deadlines.
• High attention to detail, discretion, and confidentiality.
• Self-driven, proactive, and committed to delivering high-quality results.
• Professional demeanor with excellent interpersonal skills and the ability to build strong relationships.

Additional Information

• This is an On-site located in Medellín, candidates must have the flexibility to work across three different office locations in the city as needed.
• The recruiter will be responsible for hiring agent – level profiles, with a strong focus on high volume recruitment and candidate experience.

R1641708

• Seniority level Associate

• Employment type Full-time

• Job function Human Resources, Administrative, and Other
• Industries IT Services and IT Consulting and Telephone Call Centers

Referrals increase your chances of interviewing at Concentrix by 2x

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SENIOR BPO (Outsourcing)
*Contador Público especializado en temas tributarios, con nivel de inglés intermedio.
*Minimo 6 años de experiencia en: Conversión y elaboraci+on de estados financieros bajo NIIF
*Conocimiento en normatividad contable internacional y local
*Experiencia en firma nacional o multinacional de consultoría contable
*Contrato a término indefinido directamente con la Firma, prestaciones + medicina prepagada y plan de carrera.
*Oferta para la ciudad de Bogotá

Con el envió de tus datos personales autorizas al potencial empleador, el tratamiento de tus datos personales para la oferta de empleo, de acuerdo con la política de tratamiento de datos de Leadersearch S.A.S. (Elempleo). Podrás participar gratuitamente en los procesos de selección; no debes pagar sumas de dinero por ningún concepto. Dirígete al potencial empleador ante cualquier consulta o reclamo. Para ofertas confidenciales contáctanos a:

SENIOR BPO (Outsourcing)
*Contador Público especializado en temas tributarios, con nivel de inglés intermedio.
*Minimo 6 años de experiencia en: Conversión y elaboraci+on de estados financieros bajo NIIF
*Conocimiento en normatividad contable internacional y local
*Experiencia en firma nacional o multinacional de consultoría contable
*Contrato a término indefinido directamente con la Firma, prestaciones + medicina prepagada y plan de carrera.
*Oferta para la ciudad de Bogotá

Con el envió de tus datos personales autorizas al potencial empleador, el tratamiento de tus datos personales para la oferta de empleo, de acuerdo con la política de tratamiento de datos de Leadersearch S.A.S. (Elempleo). Podrás participar gratuitamente en los procesos de selección; no debes pagar sumas de dinero por ningún concepto. Dirígete al potencial empleador ante cualquier consulta o reclamo. Para ofertas confidenciales contáctanos a:

¡Estamos buscando Supervisores bilingües para nuestras operaciones en la industria BPO!

¿Tienes experiencia liderando equipos en campañas de ventas y dominas el inglés? ¡Esta es tu oportunidad de dar el siguiente paso en tu carrera profesional!

• Supervisar un equipo bilingüe en campañas inbound de ventas para el sector telecomunicaciones .
• Asegurar el cumplimiento de los indicadores de desempeño.
• Acompañar, capacitar y motivar al staff para lograr resultados sobresalientes.
• Formación: Técnico, tecnólogo, estudiante universitario (mínimo 3er semestre) o profesional.
• También puedes aplicar si cuentas con al menos 1 año de experiencia como supervisor (homologable).
• Experiencia mínima de 6 meses como Supervisor o Líder de equipo en contact center , especialmente en campañas de ventas .

Condiciones laborales:

• Comisiones por indicadores: ¡Hasta $500.000 quincenales!
• Jornada laboral: 42 horas semanales
• Modalidad: Presencial
• Horario: Domingo a domingo con 2 días de descanso , turnos entre las 7:00 a.m. y 3:00 a.m.
• Ruta disponible desde las 9:30 p.m.

Beneficios:

• ¡Elige entre una membresía de Spotify o Netflix al primer mes de contrato!

¿Estás listo para liderar y marcar la diferencia?

Postúlate ahora y sé parte de una empresa en constante crecimiento

#Hiring #SupervisorBilingüe #BPOJobs #Bogotá #CallCenter #Ventas #TeamLeader #BilingualJobs #Inglés #OportunidadLaboral

Join to apply for the BPO Operations Manager role at Kaizen Gaming

Join to apply for the BPO Operations Manager role at Kaizen Gaming

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We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

The BPO Operations Manager is responsible for providing a productive and motivating working environment. They follow and implement the general strategy within the Team, leading and focusing on people development, team morale and performance, and the overall operation and function of the department.

As a BPO Operations Manager, you will:

• Collaborate with the Senior Manager/Head in accomplishing the overall goals of the division;
• Create strategic plans, set long-term, medium-term, and short-term goals, and turn new ideas into projects;
• Monitor BPO providers and deliverables;
• Allocate projects and monitor progress, provide advice, and assist when needed;
• Analyze, evaluate, and report on the overall results of the internal and outsourced operations (quantitative and qualitative metrics);
• Collaborate with team leaders to ensure the smooth internal and external operations;
• Monitor performance and needs of direct reports and overall performance of the department;
• Be responsible for recruiting needs and processes;
• Collaborate with the QC team in regards of the qualitative reports (agents/department evolution according to the KPIs);
• Collaborate with internal teams such as Back Office, WFM, Training, among other internal teams, to guarantee delivery according to the KPIs;
• Be updated regarding the customer service trends, tools, and practices.
  
  

• At least 5 years of experience in a relevant position in customer service management;
• Knowledge of Lean Six Sigma Methodology is desirable;
• Passion about customer service, with a data-driven approach and the ability to succeed in a dynamic environment;
• Excellent organizational, communication, and interpersonal skills;
• Self-motivation, autonomy in decision making, quick reaction to sudden incidents, efficiency, flexibility;
• Excellent command of the English language (at least C1 level), both written and spoken;
• Availability to travel as the role requires occasional face-to-face meetings with colleagues or to visit partners and/or third parties.
  
  

• A buddy will support you with your onboarding
• Competitive pay and bonus scheme
• ️ Private health insurance for you and your family
• Monthly meal allowance
• Developmental 360° feedback framework
• Unlimited access to Udemy & continuous training
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Advertising Services, Media Production, and Online Audio and Video Media

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Location: Remote

Company: Scale Army

Schedule: Full-Time | Monday to Friday | 9 AM – 6 PM EST

At Scale Army , we don't do slow. We move fast, we scale fast, and we hire fast. As we continue to expand, we’re looking for a Talent Acquisition Lead with deep expertise in BPO , call center , and high-volume recruiting environments. This is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale .

• You live and breathe call center recruiting.

• You’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across LATAM or globally.

• You’ve owned weekly KPIs like 30–50 agent hires per week, and delivered.

• You’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment.

• You’re obsessed with speed, quality, and candidate experience—all at once.

• You have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals.

• Source, screen, and assess candidates for BPO and call center roles (sales agents, CSRs, appointment setters, etc.).

• Manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets.

• Run fast-paced discovery calls , evaluating communication, aptitude, technical requirements, soft skills, and English proficiency for global client standards.

• Communicate regularly with clients to align on role requirements, candidate profiles, and hiring timelines.

• Coordinate and schedule interviews between candidates and account managers with urgency and precision.

• Prepare candidates for interviews, assessments, and job expectations to minimize no-shows and dropouts.

• Track all recruitment activity using our ATS and internal dashboards—data accuracy is key.

• Meet and exceed weekly hiring KPIs.

• Own the candidate experience from first outreach to offer acceptance and onboarding handoff.

• 3–5 years of proven high-volume recruitment experience in BPO /call center /sales agent /CS roles —no exceptions.

• Strong knowledge of the LATAM and African markets .

• Experience working in fast-paced recruitment environments with high pressure and weekly targets.

• Excellent time management and organizational skills —you know how to juggle 100+ candidates and still hit your numbers.

• Strong candidate assessment skills —you know how to spot a top-performing agent within minutes.

• Familiarity with ATS platforms , bulk outreach tools, and high-volume recruitment workflows.

• Native-level or near-native English proficiency.

• Self-motivated, high-energy, and proactive personality.

• Comfortable working fully remote, independently, and under tight deadlines.

• Proven experience communicating with clients in a recruitment setting—understanding requirements, reporting progress, and ensuring service delivery expectations are met.

• Experience hiring for appointment setting , outbound sales , or English-speaking offshore call center roles.

• Familiarity with remote recruitment best practices for LATAM and international call center markets.

• Experience working with Ashby ATS.

Applications without video introductions will not be considered.

This is a full-time role (9 AM – 6 PM EST).

Be ready for a fast-paced, high-output recruiting environment.

If you’re a hunter, a closer, and someone who thrives on hitting aggressive recruiting goals, this is your role.

Welcome to Scale Army. Let’s build. Let’s scale.

• Fill in the application form

• Record a video showcasing your skill sets

Location: Remote

Company: Scale Army

Schedule: Full-Time | Monday to Friday | 9 AM – 6 PM EST

At Scale Army , we don't do slow. We move fast, we scale fast, and we hire fast. As we continue to expand, we’re looking for a Talent Acquisition Lead with deep expertise in BPO , call center , and high-volume recruiting environments. This is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale .

• You live and breathe call center recruiting.

• You’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across LATAM or globally.

• You’ve owned weekly KPIs like 30–50 agent hires per week, and delivered.

• You’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment.

• You’re obsessed with speed, quality, and candidate experience—all at once.

• You have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals.

• Source, screen, and assess candidates for BPO and call center roles (sales agents, CSRs, appointment setters, etc.).

• Manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets.

• Run fast-paced discovery calls , evaluating communication, aptitude, technical requirements, soft skills, and English proficiency for global client standards.

• Communicate regularly with clients to align on role requirements, candidate profiles, and hiring timelines.

• Coordinate and schedule interviews between candidates and account managers with urgency and precision.

• Prepare candidates for interviews, assessments, and job expectations to minimize no-shows and dropouts.

• Track all recruitment activity using our ATS and internal dashboards—data accuracy is key.

• Meet and exceed weekly hiring KPIs.

• Own the candidate experience from first outreach to offer acceptance and onboarding handoff.

• 3–5 years of proven high-volume recruitment experience in BPO / call center / sales agent / CS roles —no exceptions.

• Strong knowledge of the LATAM and African markets .

• Experience working in fast-paced recruitment environments with high pressure and weekly targets.

• Excellent time management and organizational skills —you know how to juggle 100+ candidates and still hit your numbers.

• Strong candidate assessment skills —you know how to spot a top-performing agent within minutes.

• Familiarity with ATS platforms , bulk outreach tools, and high-volume recruitment workflows.

• Native-level or near-native English proficiency.

• Self-motivated, high-energy, and proactive personality.

• Comfortable working fully remote, independently, and under tight deadlines.

• Proven experience communicating with clients in a recruitment setting—understanding requirements, reporting progress, and ensuring service delivery expectations are met.

• Experience hiring for appointment setting , outbound sales , or English-speaking offshore call center roles.

• Familiarity with remote recruitment best practices for LATAM and international call center markets.

• Experience working with Ashby ATS.

Applications without video introductions will not be considered.

This is a full-time role (9 AM – 6 PM EST).

Be ready for a fast-paced, high-output recruiting environment.

If you’re a hunter, a closer, and someone who thrives on hitting aggressive recruiting goals, this is your role.

Welcome to Scale Army. Let’s build. Let’s scale.

• Fill in the application form

• Record a video showcasing your skill sets