5.535 Ofertas de Bpo en Colombia

OP360 is looking for you

OfficePartners360 is a specialized outsourcing company focused on providing custom back office and customer service solutions for medium-sized to Fortune 500 businesses. OP360 is an equal-opportunity employer and values diversity at our company.

About the position:

As a Trainer your Job Responsibilities will be:

• Develop digital and print educational material (e.g. videos and manuals)
• Organize classroom-style seminars about product features and sales techniques
• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)
• Identify individual and team skills gaps
• Schedule regular training sessions (e.g. monthly or quarterly)
• Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
• Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
• Coordinate mentorship programs for new customer service representatives
• Assess the impact of each educational course on staff performance and client satisfaction
• Maintain updated records of training curricula and material

Requirements and skills:

• Minimum 1 year of Work experience as a Customer Service Trainer or similar role
• Experience in sales or customer service positions is a plus.
• Knowledge of Learning Management Software (LMS).
• Familiarity with interactive learning activities.
• Excellent communication and presentation skills
• BSc degree in Education, Human Resources, or related fields.
• Additional certification in training is a plus.

Benefits

• Indefinite Contract
• Benefits with Allies for personal life goals
• Onsite Perks

About the role:
The BPO Analyst is responsible for auditing and supporting Customer Service metrics through SBD outsourcing partners by providing direction, standardizing work processes, and developing proactive and innovative action plans, being able to analyze and anticipate the needs of the team and their projects to provide extraordinary experience for our customers, support increasing cost effectiveness, performance efficiency and support the pilar of the business operating model.

Specific Responsibilities
:

• Create and establish KPIs, including operation goals and objectives and make sure they are clearly communicated.
• Execute regular meetings to monitor the team's performance, help boost their productivity, improve their product knowledge, and work on enhancing customer satisfaction.
• Manage and supervise team relationships to make sure they are able to deliver quality work and excellent performance that align with SBD best practices and the operational vision.
• Manage and supervise the quality of deliverables and make sure they are accomplished effectively.
• Partake in planning out and in presentation of proposals for the company's overall business development.
• Manage and align monthly/yearly budget plans and ensure the client is on target

Knowledge/Skills/Abilities:

• Leadership skills
• Teamwork skills
• Communication skills
• Motivational skills
• Creative thinking
• Results oriented
• Strategic thinking
• Data analysis
• Process improvement skills
• Innovation skills
• Excellent problem identification, prioritization, and solving skills.
• Strong time management skills, ability to multitask and highly organized.

Education/Experience:

• Minimum of 1 year of experience in Customer Service leadership roles.
• Bilingual (English)
• Technician Degree (or equivalent)
• Proficient in Microsoft Office; Excel, PowerPoint, Word, etc./ Zendesk preferred
• Ability to interpret KPIs

We Don't Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You'll Also Get
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-Driven Company:
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

We're Hiring: Trainer | BPO Industry

Location: Cali, Colombia. On -Site.

Employment type: Full-time

About the Role

We are looking for a passionate and dynamic Trainer to join our team. This role is key in shaping the skills, knowledge, and performance of our workforce. The Trainer will design and deliver impactful learning programs that drive employee growth, ensure service excellence, and align with business objectives.

If you're energized by empowering others, creating engaging learning experiences, and supporting people to reach their full potential, this opportunity is for you

What You'll Do

Deliver engaging and interactive training sessions (in-person & virtual) tailored to diverse learning styles.

Develop training materials, e-learning resources, and presentations for new hires and existing employees.

Collaborate with managers to align training initiatives with operational goals.

Provide coaching and mentoring to enhance employee performance, soft skills, and process knowledge.

Assess training needs using data, feedback, and performance metrics.

Track, measure, and report on training effectiveness, ensuring continuous improvement.

Keep training content up to date with process changes and business needs.

Education or Work Experience

Bachelor's degree in Education, Teaching, or a related field.

Minimum of 2 years' experience in training or teaching, ideally within a BPO environment.

Advanced English level (B2+/C1).

Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams).

Experience with Learning Management Systems (LMS).

Coaching certification is a plus.

Skills

• Strong facilitation and presentation skills.
• Strong communication and interpersonal abilities.
• Instructional design and content development.
• Ability to adapt teaching methods to different learning styles.
• Excellent time-management and organizational skills.
• Team player with strong collaboration skills across departments.

Why Join Us?

Be part of a growing, people-driven organization where your work directly impacts business success.

Innovate and bring your creativity into building engaging learning experiences.

Collaborate with passionate professionals in a supportive, team-oriented environment.

Have a voice — your ideas and feedback will help shape the future of our training strategy.

How to Apply

If you're ready to bring your expertise and energy to a role that empowers people, we'd love to hear from you

Apply directly through LinkedIn

Perfil
Técnicos o Tecnólogos titulados o estudiante de últimos semestres de carrera profesional de Ingeniería, Administración o carreras afines, que, debido a sus estudios particulares, experiencia o formación, pueda apoyar la gestión para la verificación documental – back office, seguimiento a proveedores, y procesos administrativos (control documental, bases de datos, elaboración de reportes, etc.); con experiencia laboral mínima de tres (3) años en procesos administrativos, servicio al cliente, manejo de Excel nivel intermedio-avanzado, comunicación asertiva y capacidad para manejo de proveedores.

Funciones

• Verificar los documentos enviados por los proveedores para inclusión en la plataforma del cliente, lo que incluye:
• Validar que concuerden con la empresa (NIT y razón social).
• Validar que el documento cumpla los parámetros establecidos por Par Servicios.
• Solicitar y explicar las subsanaciones de los documentos al proveedor cuando vengan incompletos o tenga alguna inconsistencia.
• Recibir y ejecutar las solicitudes del cliente de acuerdo con lo establecido en el contrato.
• Velar por la calidad del proceso asignado.
• Atender procesos de auditoria cuando se requieran.
• Registrar la ejecución del proceso asignado a su cargo en las bases de control definidas.
• Generar los reportes de control definidos.
• Dar respuesta oportuna a los requerimientos operativos puntuales solicitados por el cliente informando a la coordinación de BPO

Conocimientos En

• Procesos administrativos: control documental, bases de datos, elaboración de reportes
• Manejo de herramientas ofimáticas intermedio - avanzadas.
• Deseable dominio y manejo de SAP Ariba – No es una limitante para su contratación

Principales Habilidades

• Excelente ortografía y redacción.
• Comunicación asertiva.
• Trabajo en equipo.
• Servicio al cliente interno y externo.
• Capacidad para manejo y relacionamiento con proveedores.

We are looking for an Operations Supervisor to join our team at a global service company!

At our company, we believe leadership goes beyond managing teams—it’s about inspiring, challenging, and helping people grow. That’s why we’re seeking an Operations Supervisor with energy, a passion for customer service, and a drive for continuous improvement. If you thrive on challenges, love motivating others, and want to make an impact in a dynamic environment, this opportunity is for you.

Additionally, take advantage of the wide range of benefits we offer, including:

• FREE English and Excel courses for you and a family member
• Access to a compensation fund
• Exclusive discounts, and much more!

Schedule: Monday to Friday – Full availability

NOTE: Candidates residing in other cities in Colombia who are open to relocating to Medellín will receive financial support for accommodation during their first month of stay.

What We’re Looking For:

• A passion for problem-solving and developing innovative solutions.
• A self-starter who strives for excellence in everything they do.
• Motivation to challenge yourself and those around you.
• A strong sense of responsibility and integrity.
• A positive attitude and enthusiasm for your work.
• A commitment to continuous learning and personal growth.
• A dedication to delivering outstanding customer service and memorable experiences.
• The ability to work with diverse individuals and foster teamwork.
• An appreciation for celebrating small achievements along the way.

Your Responsibilities:

• Lead a team of 12 to 18 people, motivating and developing them to reach their full potential.
• Oversee daily program operations, ensuring quality, service level, and staffing objectives are met.
• Foster a culture of accountability, continuous improvement, and personal excellence.
• Communicate key information effectively to keep your team aligned and well-informed.
• Provide constructive feedback to direct reports, supporting their professional development.
• Collaborate with departments like Quality, Training, and Recruiting to enhance processes and share best practices.
• Develop and implement quality assurance strategies to ensure world-class service.
• Act as an ambassador of our company culture, embodying our values in every interaction.
• Gain in-depth knowledge of our client’s business, earning their trust through expertise and commitment.
• Implement strategies to maintain employee retention at healthy levels.
• Perform other duties as required to support the team.

Why Work With Us?

At our global service company, we know that our success lies in our people. We value teamwork, innovation, and the constant pursuit of improvement. If you’re looking for a place where you can grow professionally, feel valued, and make a real impact, this is the place for you.

Apply now and become part of a team that turns challenges into opportunities!

Mid-Senior level

Full-time

Human Resources Services

Funcional Staff - Data Governance Analyst

Perfil
Técnicos o Tecnólogos titulados o estudiante de últimos semestres de carrera profesional de Ingeniería, Administraci f3n o carreras afines, que, debido a sus estudios particulares, experiencia o formaci f3n, pueda apoyar la gesti f3n para la verificaci f3n documental – back office, seguimiento a proveedores, y procesos administrativos (control documental, bases de datos, elaboraci f3n de reportes, etc.); con experiencia laboral m ednima de tres (3) a f1os en procesos administrativos, servicio al cliente, manejo de Excel nivel intermedio-avanzado, comunicaci f3n asertiva y capacidad para manejo de proveedores.

Funciones

• Verificar los documentos enviados por los proveedores para inclusi f3n en la plataforma del cliente, lo que incluye:
• Validar que concuerden con la empresa (NIT y raz f3n social).
• Validar que el documento cumpra los par e1metros establecidos por Par Servicios.
• Solicitar y explicar las subsanaciones de los documentos al proveedor cuando vengan incompletos o tenga alguna inconsistencia.
• Recibir y ejecutar las solicitudes del cliente de acuerdo con lo establecido en el contrato.
• Velar por la calidad del proceso asignado.
• Atender procesos de auditoria cuando se requieran.
• Registrar la ejecuci f3n del proceso asignado a su cargo en las bases de control definidas.
• Generar los reportes de control definidos.
• Dar respuesta oportuna a los requerimientos operativos puntuales solicitados por el cliente informando a la coordinaci f3n de BPO

Conocimientos

• Procesos administrativos: control documental, bases de datos, elaboraci f3n de reportes
• Manejo de herramientas ofim e9ticas intermedio - avanzadas.
• Desable dominio y manejo de SAP Ariba 53 No es una limitante para su contrataci f3n

Principales Habilidades

• Excelente ortograf eda y redacci f3n.
• Comunicaci f3n asertiva.
• Trabajo en equipo.
• Servicio al cliente interno y externo.
• Capacidad para manejo y relacionamiento con proveedores.

Sé parte de Stefanini

En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

Responsabilidades y atribuciones:

• Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o chat.
• Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.
• Instalar, configurar y mantener aplicaciones de software y sistemas operativos.
• Ayudar con la administración de cuentas de usuario, incluidos restablecimientos de contraseñas y permisos de acceso.
• Colaborar con otros equipos de TI para escalar y resolver problemas técnicos complejos
• Documentar todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda.
• Proporcionar un excelente servicio al cliente y garantizar altos niveles de satisfacción del cliente.
• Ayudar con proyectos e iniciativas de TI según lo asignado.

Requisitos y competencias:

• Experiencia comprobada cómo analista de mesa de ayuda o puesto similar.
• Fuerte conocimiento de los sistemas operativos Windows y Microsoft Office Suite.
• Familiaridad con la resolución de problemas de hardware y software.
• Excelentes habilidades de comunicación y resolución de problemas.
• Capacidad para trabajar de forma independiente y priorizar tareas de manera efectiva.
• Mentalidad orientada al cliente con pasión por brindar un servicio excepcional.
• Comprensión básica de conceptos y protocolos de redes.

We are hiring: TRAINER
Location: Calle 80 Building or Cararol Radio

Contract type: Permanent

Salary:
$3,500,000 COP + up to $1,000,000 COP commission
We are looking for a
Trainer
to lead onboarding, refresher, and product update programs, ensuring agents are equipped with the knowledge and tools to deliver excellent service.

Key Responsibilities

• Deliver initial and refresher training sessions (products, tools, sales, service quality).
• Design, update, and implement training materials and manuals.
• Conduct evaluations, audits, and prepare training reports.
• Provide improvement proposals to strengthen service quality.
• Ensure compliance with company policies, data protection, and confidentiality standards.

If you have strong communication skills, passion for learning, and the ability to design impactful training programs, we'd love to meet you