92 Ofertas de Agente de Chat Inglés B2/soporte Urgente en Bogotá

Overview

We are looking for a skilled Customer Support Specialist with a strong background in real estate to manage customer interactions, troubleshoot technical issues, and support clients in maximizing the use of our SaaS platform. This role requires proactive learning and technical setup in a testing environment, occasional quality assurance tasks, and escalating complex issues to the designated lead.

Base pay range: $9,600.00/yr - $12,000.00/yr

• Handle inbound/outbound calls, including escalations and troubleshooting
• Manage dashboard setup in a test environment, providing feedback to the development team
• Conduct quality assurance tasks during downtime for continuous product improvement
• Follow escalation protocols, alerting the designated manager for critical issues
• Complete training: 40 hours over two weeks, including video sessions, mentoring, and role-playing exercises

• Real estate background with strong communication skills
• Experience with technical troubleshooting in a SaaS environment

We are specifically looking for candidates located in either the Philippines or Colombia who are currently working at (or has had 12 mos+ experience) the following companies: Lone Wolf, Homes.com, Realtor.com, Zillow

• Associate

• Full-time

• Other

• Real Estate and Equipment Rental Services

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Zensar is seeking an Customer Support Specialist in Bogota Colombia. This is open for Full time with excellent benefits and growth opportunities. We will provide all training and this position will require employee to be on site 3 days a week in Bogota.

Advance English and MS Excel is a MUST.

Please share your CV in English only.

Must Have:

• Advance English and Excellent Communication (Verbal and Written).

Required Skills and Qualifications:

• Bachelor's degree or equivalent.
• Minimum of 2-3 years of overall customer engagement experience, with at least 2 years of relevant experience in customer support or related field.
• Exceptional interpretation skills.
• Advanced proficiency in Microsoft Excel.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and manage multiple 2 priorities.
• Highly organized with strong time management skills.
• Responsive and timely in delivering on commitments.
• Positive attitude and strong work ethic.
• Bold, assertive and possesses a sense of ownership.

Zensar encourages our employees to seek higher education and training. However, this position will require you to be completely available during work hours.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar.

Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:

However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong.

*Your CV must be submitted in English in order to be considered*

We are open to this person living anywhere in Colombia - all we ask for is a stable internet connection.

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication & tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In this role, you will:

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries.
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible.
• Identify and diagnose software issues to fix and improve the product experience for our customers.
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry.
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales.
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better.
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform.
• Be a role model and a trusted advisor by showcasing HubSpot values and a customer centric approach in every customer interaction.

We are looking for people who:

• Are fluent in English and Spanish.
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset.
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily.
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer.
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role.
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support.
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts.
• Embody our HEART values and add to our company culture.
• Work varied weekday shifts from 7:00 am to 8:00pm Colombian time, with possible weekends shifts. Overtime and holiday shifts are optional, and shift subject to change based on business need.

What onboarding/this job looks like:

• First 5 days: Get to know HubSpot as a company, working environment, and tool. Set up your accounts and learn all about your new workplace.
• 30 days: Learn the ins and outs of how the support team operates. Take practice and real customer cases, and sharpen the point on your troubleshooting. Get to know your teammates and team leads.
• 90 days: Deepen your expertise and learn about our various channels of communication.
• 180 days and beyond: You’re ready to fly on your own. You still have plenty of support but your independence will be shining!

Skills and Experience:

• Motivated by customer-facing interaction . You have a chance to talk to people who are very excited about working with HubSpot tools, and it can be very rewarding to team up with them.
• A curiosity for technical deep-diving and troubleshooting . We don’t always have the answers right away, so you need to enjoy discovering them!
• Solid communication and writing skills. We need to be quick, clear, concise, and friendly. We want to get our customers back to work in a jiffy, and have a good time doing it.
• Time management and organization. There are lots of moving parts and it is important to pay attention to the right ones at the right time.
• A desire to learn and grow. Constant change and growth are the only thing you can count on in this industry. This is exciting if you are open to it.
• An interest in, or understanding of, basic Internet and information technology. You don’t need to be a master of coding web applications, but the more you understand, the simpler it will be to determine outcomes for our customers. You’ll be using online tools all day long, so familiarity with Google Suite, JIRA, Chrome developer tools, and others would be nice to have, but not necessary. We’ll teach you all you need to know!

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form .

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversitypagehere .

India Applicants: link to HubSpot India's equal opportunity policy here .

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work . We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

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Are you fluent in both English and Spanish? *

Have you been interviewed for this position in the last six (6) months? *

Are you comfortable supporting all modes of customer service, including both chatbot and telephone? *

Voluntary Equal Opportunity Employment *

HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.

To assist HubSpot in its commitments and compliance with federal and state record keeping, reporting and other legal requirements, you are invited to provide the following information. In accordance with applicable law, we may also use the information in an aggregated, anonymous form to help us improve diversity at HubSpot.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or affect your candidacy in any way. Any information that you do provide will be recorded and maintained in a confidential file.

What is your gender?

Do you currently have legal Colombia work authorization? *

Will you, now or in the future, require the support of HubSpot to maintain that authorization? *

Were you previously employed at HubSpot Inc or any of its subsidiaries? If Yes, please select which entity below.

(Please note this question is only applicable for past employees not current employees)

We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace.

We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.

Be the champion of Addi's customers and partners by providing exceptional, high-quality support that resolves their needs efficiently and effectively across all channels. Drive customer loyalty and partner satisfaction by ensuring every interaction strengthens their trust and confidence in Addi.

Protect and elevate the experience of Addi’s customers and partners by delivering thoughtful, timely, and high-quality support through multiple channels. Resolve issues with care, always aiming for first-contact resolution. Escalate complex cases appropriately and follow up to ensure transparency, customer satisfaction, and continuous improvement. You’ll play a critical role in building trust and loyalty at every touchpoint.

• Champion Customer Satisfaction

  • You will be at the forefront of our efforts to ensure our customers have positive and satisfying experiences with every interaction across all support channels. Your dedication to providing excellent support will directly contribute to improving how our customers feel about Addi.

• Drive Efficient Issue Resolution

  • You will strive to resolve customer inquiries and issues effectively and thoroughly during the first interaction. Your goal will be to make the resolution process easy and efficient for our customers, minimizing the need for follow-up.

• Contribute to Process Enhancement

  • You will actively identify and escalate opportunities to improve our internal processes based on the valuable feedback we receive from our customers and partners. Your insights will help us work more efficiently and deliver an even better customer experience.

• Uphold High Service Standards

  • You will be instrumental in maintaining our commitment to providing timely and effective support across all communication channels. Your adherence to our service standards will ensure we consistently meet our promises to our customers.

• Support Smooth Operations

  • You will contribute to the operational efficiency of our customer support team by assisting in the creation of accurate and timely reports for our leadership. Additionally, you will help ensure our team is well-informed and equipped to provide excellent support by contributing to clear and helpful documentation
    

• Proven Customer Support Experience

  • Demonstrated experience in a customer-facing support role, ideally within a fast-paced environment or a customer-centric organization.

  • A track record of effectively identifying, analyzing, and resolving customer issues with a strong focus on understanding their needs and providing solutions that exceed expectations.

• Excellent Communication Skills

  • Highly skilled in communicating clearly and concisely, both verbally and in writing, with the ability to adapt your communication style to different audiences, including customers and internal teams.

  • Proven ability to build rapport with customers and colleagues, demonstrating strong active listening skills and empathy in all interactions.

• Understanding of Support Processes

  • Familiarity with customer support workflows and a proactive approach to identifying areas for improvement in how we serve our customers.

  • Ability to quickly learn and effectively utilize various customer service tools and systems, such as CRM platforms, chat interfaces, and telephony systems.

• Ownership and Initiative

  • A demonstrated ability to take responsibility for your actions and outcomes, proactively identifying opportunities to enhance the customer experience and contribute to team goals.

  • Ability to thrive in a dynamic environment, quickly adapting to changes in processes, tools, and customer needs, with a commitment to continuous learning.

• Customer Empathy

  • A genuine passion for understanding and addressing customer needs, demonstrating the ability to see things from their perspective and advocate for solutions that benefit them.

• Nice-to-have

  • A foundational understanding of our products or services and the basic processes involved.

  • The ability to explain basic technical concepts related to our platform in an understandable way for non-technical users.
    

We believe in a fast, transparent, and human hiring process that allows both you and us to evaluate mutual fit. Here’s what to expect:

• Step 1: People Interview (30 min)
  A conversation with a recruiter to get to know you, your experience, and your career goals. We’ll also tell you more about Addi, our culture, and the role.

• Step 2: Technical Case Study (60–90 min)
  A real-world customer experience challenge to evaluate your problem-solving, analytical, and communication skills. We’ll also go deeper into your approach to customer support and CX metrics.

We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback , ensuring that you walk away with valuable insights from your experience with us.

• You will build and lead our Customer Support function - your most important goal will be the happiness of our customers and excellent service delivered across all channels

• You will define how the Customer Support function operates day-to-day: processes, metrics, hiring, communication with product teams, you will be involved in all of it

• You will be the voice of the customer in our product discussions - your responsibility will be to bring up critical product improvements that can help our customers

• You will get things done: beyond the scope of work and priorities, it is in the DNA of our company to do whatever it takes to win.

• Fluency in English and Spanish is a must, Portuguese is a plus

• At least 5 years of experience in Customer Support functions, experience as a CS Lead or Support Operations Lead

• Problem Solving skills: you break problems apart until you find a root cause, you build a solution from first principles

• Systems-mindset: you always think about a problem from a perspective of “how do I build a system or a process that solves it in a scalable and efficient way?”

• You’re data-driven in your decision-making, you have working experience with SQL (at the level of basic queries, you are not expected to be proficient with it) and data analytics tools

• People management experience - you have had large (10+ people) teams reporting to you.

• You will need to be based either in London, UK or in one of our LatAm locations - Mexico City, São Paulo, Bogota or Buenos Aires.

• Competitive salary and sign-on equity bonus

• Discretionary performance equity bonus

• Latest technology to work with

• Strong team that will help you improve your skills

• At DolarApp we strive to change the way hundreds of millions of people in Latin America approach their everyday finances

• We are a product-oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up

• We’ve hired some of the most talented people out there who have done it before – and we want you to join them.

Customer Support and Sales Expert page is loadedCustomer Support and Sales Expert Apply locations Bogota - C26 time type Full time posted on Posted 30+ Days Ago job requisition id ASU Customer service and Sales Representative COP 2.950.000
Technical Support and Sales Representative COP 3.300.000

¿Está dedicado a proporcionar un servicio al cliente excepcional e impulsado a obtener resultados? ¡Únase al equipo de soporte de primera línea de Asurion hoy mismo como Representante de atención al cliente y ventas !

Como Representante de Atención al Cliente y Ventas, mantendrá un servicio al cliente excepcional al tiempo que proporcionará soporte remoto para las consultas de los clientes sobre dispositivos perdidos o dañados y resolverá los problemas del cliente. También será responsable de vender nuestro producto Connected Home y otras ofertas a los clientes en cada llamada. Usted se comprometerá con el cliente para entender su tecnología y vender soluciones de protección / soporte técnico.

¡Servirás, resolverás y venderás!

¡Los representantes de atención al cliente y ventas tienen una pasión por vender servicios y resolver problemas!

No sólo redefinimos, nos reinventamos.

Durante más de 20 años, hemos liderado la industria global de soluciones tecnológicas. Somos líderes en la creación de soluciones tecnológicas innovadoras que ayudan a mantener a los consumidores conectados y estamos comprometidos a proporcionar un servicio al cliente excepcional a nuestros socios - 300 millones de clientes o 120 empresas respetadas cuyos productos conoce y ama.

Lo único que más nos apasiona es nuestra gente.

En Asurion , valoramos el éxito del equipo y creamos un entorno de trabajo gratificante y colaborativo donde cada empleado puede maximizar sus talentos y contribuciones. Proporcionamos un ambiente de trabajo divertido y casual y un paquete de beneficios integrales .

Lo que requerimos:

• Mínimo diploma de secundaria.

• Flexibilidad para trabajar todos los turnos según sea necesario (incluidas las noches, los fines de semana o los días festivos)

• 6 meses de experiencia previa en servicio al cliente ( call center preferido)

• 6 meses – 1 año de experiencia en ventas

• Bilingüe (Inglés/español)

Qué habilidades/intereses te harán un gran recurso para nuestro equipo:

• Paciencia y habilidades auditivas excepcionales

• Capacidad para identificar, comprender y aumentar la oferta de nuevos productos y soluciones en función de las necesidades de los clientes

• Dedicación a solucionar problemas y encontrar una resolución

• Habilidad para desarrollar diferentes tareas simultáneamente

• Disposición a enfrentar desafíos

• Debe ser capaz de utilizar headset.

• Debe ser capaz de trabajar en un ambiente de oficina que incluye interacciones sociales seguras y ruido.

Compensación y Beneficios:

• COP 2.650.000 Salario mensual

• COP 300.000 Auxilio de transporte mensual

Are you dedicated to providing exceptional customer service and driven to get results? Join Asurion’s front line support team today as aCustomer Care and Sales Representative !

As a Customer Care and Sales Representative, you will maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our In-Home warranty service and other product offerings to customers on every call.

You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell!

Customer Care and Sales Representatives have a passion for selling services & solving problems!

We don’t just redefine – we reinvent.

For more than 20 years, we have led the global tech solutions industry. We are leaders in creating innovative technology solutions that help keep consumers connected and we are committed to providing exceptional customer service to our partners - 300 million customers or 120 respected companies whose products you know and love.

The only thing we’re more passionate about is our people.

At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We provide a fun and casual work environment and comprehensive benefits.

What we require:

• High school diploma
• Flexibility to work all shifts as required (including evenings, weekends, or holidays)
• 6 months of previous customer service experience
• Technical aptitude to pass our readiness assessment
• Willing to submit and pass a pre-employment background investigation
• Call center experience is welcomed but not required
• Bilingual ( English/Spanish)

What skills/interests will make you a great fit for our team:

• Patience and exceptional listening skills
• Ability to identify, understand and upsell new products and solutions based on customer needs
• Dedication to troubleshooting problems and finding a resolution
• Confidence in multitasking
• “Challenge accepted” attitude
• Must be able to use a headset
• Must be able to work in a office environment that includes safe social interactions and noise.

Compensation and Benefits

• COP 2.650.000 monthly salary
• COP 300.000 monthly transportation allowance

Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications.

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide.

The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:

Customer First

• We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

• We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

• We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

• We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for thejob regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Customer Support and Sales Expert page is loaded Customer Support and Sales Expert Apply locations Bogota - C26 time type Full time posted on Posted 30+ Days Ago job requisition id ASU Customer service and Sales Representative COP 2.950.000
Technical Support and Sales Representative COP 3.300.000

¿Está dedicado a proporcionar un servicio al cliente excepcional e impulsado a obtener resultados? ¡Únase al equipo de soporte de primera línea de Asurion hoy mismo como Representante de atención al cliente y ventas !

Como Representante de Atención al Cliente y Ventas, mantendrá un servicio al cliente excepcional al tiempo que proporcionará soporte remoto para las consultas de los clientes sobre dispositivos perdidos o dañados y resolverá los problemas del cliente. También será responsable de vender nuestro producto Connected Home y otras ofertas a los clientes en cada llamada. Usted se comprometerá con el cliente para entender su tecnología y vender soluciones de protección / soporte técnico.

¡Servirás, resolverás y venderás!

¡Los representantes de atención al cliente y ventas tienen una pasión por vender servicios y resolver problemas!

No sólo redefinimos, nos reinventamos.

Durante más de 20 años, hemos liderado la industria global de soluciones tecnológicas. Somos líderes en la creación de soluciones tecnológicas innovadoras que ayudan a mantener a los consumidores conectados y estamos comprometidos a proporcionar un servicio al cliente excepcional a nuestros socios - 300 millones de clientes o 120 empresas respetadas cuyos productos conoce y ama.

Lo único que más nos apasiona es nuestra gente.

En Asurion , valoramos el éxito del equipo y creamos un entorno de trabajo gratificante y colaborativo donde cada empleado puede maximizar sus talentos y contribuciones. Proporcionamos un ambiente de trabajo divertido y casual y un paquete de beneficios integrales .

Lo que requerimos:

• Mínimo diploma de secundaria.

• Flexibilidad para trabajar todos los turnos según sea necesario (incluidas las noches, los fines de semana o los días festivos)

• 6 meses de experiencia previa en servicio al cliente ( call center preferido)

• 6 meses – 1 año de experiencia en ventas

• Bilingüe (Inglés/español)

Qué habilidades/intereses te harán un gran recurso para nuestro equipo:

• Paciencia y habilidades auditivas excepcionales

• Capacidad para identificar, comprender y aumentar la oferta de nuevos productos y soluciones en función de las necesidades de los clientes

• Dedicación a solucionar problemas y encontrar una resolución

• Habilidad para desarrollar diferentes tareas simultáneamente

• Disposición a enfrentar desafíos

• Debe ser capaz de utilizar headset.

• Debe ser capaz de trabajar en un ambiente de oficina que incluye interacciones sociales seguras y ruido.

Compensación y Beneficios:

• COP 2.650.000 Salario mensual

• COP 300.000 Auxilio de transporte mensual

Are you dedicated to providing exceptional customer service and driven to get results? Join Asurion’s front line support team today as a Customer Care and Sales Representative !

As a Customer Care and Sales Representative, you will maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our In-Home warranty service and other product offerings to customers on every call.

You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell!

Customer Care and Sales Representatives have a passion for selling services & solving problems!

We don’t just redefine – we reinvent.

For more than 20 years, we have led the global tech solutions industry. We are leaders in creating innovative technology solutions that help keep consumers connected and we are committed to providing exceptional customer service to our partners - 300 million customers or 120 respected companies whose products you know and love.

The only thing we’re more passionate about is our people.

At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We provide a fun and casual work environment and comprehensive benefits.

What we require:

• High school diploma
• Flexibility to work all shifts as required (including evenings, weekends, or holidays)
• 6 months of previous customer service experience
• Technical aptitude to pass our readiness assessment
• Willing to submit and pass a pre-employment background investigation
• Call center experience is welcomed but not required
• Bilingual ( English/Spanish)

What skills/interests will make you a great fit for our team:

• Patience and exceptional listening skills
• Ability to identify, understand and upsell new products and solutions based on customer needs
• Dedication to troubleshooting problems and finding a resolution
• Confidence in multitasking
• “Challenge accepted” attitude
• Must be able to use a headset
• Must be able to work in a office environment that includes safe social interactions and noise.

Compensation and Benefits

• COP 2.650.000 monthly salary
• COP 300.000 monthly transportation allowance

Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications.

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide.

The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:

Customer First

• We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

• We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

• We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

• We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for thejob regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Customer Support Coordinator / Global Expert Team Analyst page is loaded Customer Support Coordinator / Global Expert Team Analyst Apply remote type Hybrid locations Bogota time type Full time posted on Posted 2 Days Ago job requisition id R29451

Job Title

External Job Title : Global Expert Team Analyst
Position type: Customer Support
Location: Bogota, Colombia (Hybrid)

Summary of the role:

"The Global Expert Team (GET) Analyst acts as 2nd Level Service Desk to support Amadeus’ customers using Amadeus Products and Solutions. The Amadeus GET analyst is involved in providing 2nd level support to highly complex functional and technical systems in high availability environments, requiring thorough analysis, troubleshooting and diagnostics. The incumbent is specifically responsible for recovering incidents and requests; or for escalating them to resolver groups within Amadeus or to third parties involved in the service provided. The Global Expert Team support group provides dedicated support to the Travel Agency customer sector. The team supports Travel Agency products and solutions on a 24/7 operation"

In this role you’ll:

Customer Relationship:
1. Respond to Amadeus customers’ questions concerning Amadeus Products and Solutions (research and validate the application and technical issues) to aid customers in understanding product functionality and outputs, ensuring the highest customer satisfaction.
2. Acknowledge, investigate, and conduct logical analysis of complex issues; when possible through recovering incidents using knowledge solutions to restore service as quickly as possible within the service levels.
3. Provide Amadeus’ customers with updates on the status of critical problems in order to keep them informed on the progress.
4. Represent Customer Support as a functional expert in internal meetings with colleagues from different areas of the world.

Technical Expertise:
1. Functional, technical and product expert that allows for the acknowledgement, investigation and when possible recovery of all incoming incidents within contractual SLAs.
2. Considered subject matter expert on customer technical set-up and products
3. Develop a thorough understanding of the products in order to respond to customer queries and investigate issues.
4. Analyze complex system logs in different standard format of structured information ( Edifact , XML, JSON) (all the necessary trainings will be provided)
5. Create or improve customer specific knowledge and processes
6. Recognize repetitive customer issues and known errors to facilitate faster recovery.

Collaboration/Escalation:
1. Escalate incidents outside the scope of team competencies. Work collaboratively in a team environment with account managers, product managers, implementation, and development 3rd level resolver groups within Amadeus; or external service providers to meet customer expectations regarding the resolution of issues/service requests.
2. Liaise with members of CMO tams and commercial teams in order to ensure positive end-to-end support of customer
3. Represent Customer Support as a functional expert in internal meetings with colleagues from different areas of the world.

About the ideal candidate:
1 . Functional and/or technical knowledge , experience in the Travel Industry.
2. Considered subject matter expert on customer technical set-up and products

3. Faster learner and adaptable.

Required: English and Portuguese language.

What we can offer you:

Get rewarded with competitive remuneration , individual and company annual bonus , vacation and holiday paid time off, health insurance s and other competitive benefits.

W ork from anywhere: o nsite, h y brid or fully remote .

Professional development to broaden yourknowledge and enhance your skills with on-line learning hubs packed with t echnical and soft skills training t hat allow you to deve lop and grow.

Enter a diverse and inclusive workplace , j oin one of the world’s top travel tech nology companies and take on a role that impacts millions o f travelers around the glob e.

Application process:

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/ CV and apply today !

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as
Customer Support Agent (Spanish & Chinese) - LatAm (Remote)
Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!

• You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone
• You will make sure that our customers get excellent customer service
• Your main tasks will include the verification of documents
• You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
• You will work together with our service partners to support our customers

• You have some experience in customer support
• You are available in full-time
• You have strong communication skills and a customer first mindset
• You are native in Spanish and proficient in English and Mandarin languages
• If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
• PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)

• International, diverse, and intrinsically motivated team
• Autonomous and progressive work environment with low hierarchies and fast decision-making
• Flexible working hours
• Most importantly: The chance to solve an actual problem