86 Ofertas de Itil Foundation en Colombia

Cybersecurity QA - Pre and Post Market Primary Function of Position: The QA Cybersecurity Engineer is responsible for the vulnerability and validation testing of both Pre-Market and Post-Market infrastructure. This individual will work closely with the QA Supervisor of Cybersecurity and other members of the QA Infra team to ensure that the systems and cloud infrastructure are electronically secure. The ideal candidate will have an in-depth knowledge of Cybersecurity principles, TCP/IP security, scripting languages and automated test environments. Responsibilities:

• QA validation and verification of Cybersecurity requirements.


• Maintain and Develop Cybersecurity QA automation infrastructure.


• Build detailed test plans and test schedules


• Write detailed low-level test cases and test protocols


• Provide feedback to Development on requirement/specification clarity and understanding to support proper testing method development


• Assure proper root cause analysis and drive timely issue resolution of Product Issues


• Execution and support for Product Verification and Product/Data Validation


• Identify areas for product and process improvements and make recommendations


• Escalation of issues to supervisor or internal engineer as appropriate

• Bachelor’s degree in computer science or equivalent experience


• Solid knowledge of Cybersecurity solutions, tools and applications


• In-depth knowledge of TLS/SSL protocols, digital certificates, and Certificate Authority


• Solid knowledge of Python scripting language


• Highly experienced in developing detailed test plans from Cybersecurity requirements, HW/SW functional specifications, and product requirement documents.


• Solid knowledge of client-server architectures


• Ability to work with limited guidance in a fast-paced environment


• Possess excellent time management and prioritization skills


• Troubleshooting mindset, an ability to systematically and effectively break down a system or process into subparts to identify failure mechanisms


• Excellent communication (written and verbal) skills, and advanced problem-solving orientation and decision-making skills. Proven ability to develop, present and justify positions to management personnel


• Experience with Medical Design Control processes is a plus

We are seeking a Quality Engineer with at least 3 years of experience evaluating quality for large complex systems. We are looking.

Junior IT Operations Support (Remote)

Role Summary:

We are seeking a highly reliable and detail-oriented IT Operations Support Assistant to support our client's Infrastructure and Operations team with routine, checklist-based technical tasks. This role focuses on freeing up bandwidth from senior engineers by taking ownership of repetitive but essential IT operations, especially those related to Windows systems and reporting. The ideal candidate will be a junior IT technician with foundational experience in Windows-based environments, good documentation and organizational skills, and the ability to follow structured procedures in remote and collaborative settings.

Responsabilidades clave:

• Realizar reinicios programados de máquinas/servidores y validar la restauración del servicio.
• Extraer datos de auditorías del sistema o informes de seguridad basados en criterios específicos (por ejemplo, direcciones IP, registros de inicio de sesión).
• Dar formato y mantener planes de proyectos, documentación y plantillas estructuradas (Excel, Word, etc.).
• Ejecutar tareas predefinidas en entornos Windows Server (por ejemplo, reinicios de servicios, comprobaciones de registros de eventos).
• Organizar informes y documentación en repositorios internos con una estructura y nomenclatura coherentes. Apoyar las tareas de infraestructura según se solicite, escalando las excepciones o irregularidades al personal superior.

Skills

• Nivel de inglés
  B2
• Conocimientos básicos de
  Windows Server
  y entornos de soporte IT.
• Manejo de herramientas de
  documentación
  (Excel, Word).
• Atención al detalle y capacidad de seguir procesos.
• Deseable: experiencia con
  AWS
  y herramientas ITSM (ServiceNow, Jira, etc.).

Responsabilidades

• Ejecutar tareas rutinarias de operación en entornos Windows (reboots, event logs, reportes).
• Extraer y organizar información de reportes técnicos o de seguridad.
• Mantener documentación y reportes con formato estandarizado.
• Apoyar al equipo de infraestructura en tareas de soporte y escalar incidencias.

Se valorará:

• Experiencia con herramientas ITSM/de gestión de incidencias (Jira, ServiceNow, Freshservice).
• Familiaridad con los conceptos de infraestructura de AWS (EC2, S3, CloudWatch, IAM).
• Conocimientos sobre cumplimiento normativo o preparación de informes de auditoría (por ejemplo, SOX, controles internos de TI).
• Se valorarán conocimientos de scripting o automatización (PowerShell, Python, Bash), pero no son imprescindibles.

Beneficios

• Trabajo 100%
  remoto
  desde LATAM o India.
• Oportunidad de adquirir experiencia en entornos de
  infraestructura global
  .
• Colaboración con equipos internacionales de alto nivel.
• Crecimiento profesional en un rol de largo plazo.

Únete a esta nueva experiencia de vida.

About Us

At Staffbridge, we're a people-first company where teamwork and innovation drive everything we do. As we continue to grow, we're looking for someone who's passionate about technology and enjoys helping others.

The Role

We're seeking an
IT Support Specialist
to keep our systems, devices, and networks running smoothly across the company. You'll be the go-to person for troubleshooting, device setup, and user support — making sure our teams can work efficiently and securely every day.

What You'll Do

• Mobile Device Support (via Hexnode MDM):
  Install apps, re-enroll devices, and handle resets/wipes when needed.
• Desktop Support (Windows & macOS):
  Install/configure apps, troubleshoot login/network issues, and address MDM-related problems.
• System & Network Troubleshooting:
  Resolve performance issues, handle LAN/WAN connectivity, and diagnose system errors.
• Peripheral Support:
  Assist with office printer and other hardware issues.
• IT Operations & Collaboration:
• Partner with the Head of IT to deploy updates, patches, and security fixes.
• Track, resolve, and follow up on support tickets.
• Maintain clear documentation of systems and support processes.
• Report outages or interruptions promptly.

What We're Looking For

• Strong communication and customer service skills.
• Proactive approach to problem-solving and ticket resolution.
• Experience with
  MDM and RMM tools
  .
• Familiarity with
  Microsoft Azure (Tenant ID)
  .
• Proficiency with:
• Windows and macOS
• Android and iOS
• Apple Business Manager
• Office 365 administration

Why Join Us

• Be part of a growing company that values your expertise.
• Work on diverse technologies across mobile, desktop, and networks.
• Collaborate with a supportive IT and operations team.
• Competitive compensation and opportunities for growth.

If you're ready to make an impact and grow your career with a team that values people, let's connect. Apply now and help us build something amazing at
Staffbridge

IT Support Analyst

Location: Bogotá, Colombia (On-site 2 days a week at Zensar office)

Schedule: 10:30 am – 7:30 pm | Possible weekend/holiday work with compensatory off

We are urgently hiring an
IT Support Analyst
to join our team in Bogotá. This is a critical position that needs to be filled immediately.

Key Requirements:

• Strong oral and written communication skills in English.
• Hands-on experience with the
  ServiceNow ticketing system
  .
• Flexibility to occasionally work on weekends or Colombian holidays (with compensatory off).

If you're interested and available, please share your updated resume as soon as possible.

Requisition ID:

Employee Referral Program – Potential Reward:
$0.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

Puesto: IT Support Analyst / IT - Vicepresidencia de Operaciones / ScotiaGBS Bogotá, Colombia
Propósito
Brindar un soporte técnico básico y especializado para incidentes y requerimientos tecnológicos relacionados con las unidades de negocio y departamentos de GBS Colombia de forma reactiva, preventiva, proactiva y predictiva.

Contribuir con el logro de los objetivos tanto del departamento de IT como de la Vicepresidencia de Operaciones y de GBS Colombia, a través de la ejecución de las actividades asignadas al rol y a las responsabilidades.

Proporcionar a todos los usuarios el más alto nivel de fiabilidad y disponibilidad de los recursos tecnológicos relacionados con equipos de computación, equipos telefónicos, dispositivos periféricos de hardware, equipos de audio/video, infraestructura de redes, servidores, así mismo las aplicaciones y el software.

* Responsabilidades***

• Gestionar las tecnologías de la información, que incluyen y no se limitan a las plataformas de tecnología, sistemas de información, software corporativo, infraestructura de comunicaciones, canales de datos, canales de voz y equipos de cómputo, asegurando su disponibilidad y soporte.
• Proporcionar soporte técnico relacionado con incidentes de hardware de computadores y equipos tecnológicos como computadoras, impresoras, periféricos, salas de conferencias, equipos móviles, y demás dispositivos de tecnología.
• Proporcionar soporte técnico relacionado con incidentes de software como aplicaciones de negocio, aplicaciones web, cliente / servidor, instalaciones de aplicaciones, herramientas de ofimática, software especializado, reparación de fallas, y demás tratos de software requeridos.
• Brindar solución de problemas recurrentes relacionados con incidentes de hardware o software.
• Atender todos los requerimientos tecnológicos solicitados, gestionando con los equipos propietarios de cada plataforma y/o aplicaciones tecnológicas.
• Responsable de brindar soporte a los proyectos y asignaciones temporales que le sean asignados e interactuar con los múltiples equipos interdisciplinarios para lograr el cumplimiento de los objetivos.
• Responsable de coordinar movimientos, traslados y/o migraciones de computadores, teléfonos, dispositivos tecnológicos, accesorios de conectividad y periféricos.
• Será responsable de contactar a los proveedores adecuados cuando sea necesario para el mantenimiento, servicio y/o solución pertinente.
• Realizar la instalación de imágenes de computadores, configuraciones e instalaciones de sistemas operativos, así mismo personalizaciones de aplicaciones y despliegues masivos.
• Atender los canales de comunicaciones habilitados como lo son correo electrónico, teléfono, software de gestión de incidentes y requerimientos, celulares, chats, soporte presencial y otros que se habiliten, para poder brindar el soporte técnico adecuado.
• Representar a GBS Colombia en varias discusiones técnicas, proyectos y mejoras de los sistemas dentro de las responsabilidades de un técnico de soporte.
• Responsable de la puesta en marcha, configuración y mantenimiento de todos los computadores personales, portátiles, impresoras y otros equipos tecnológicos, incluyendo la instalación y pruebas.
• Diagnóstico y reparación de equipos tecnológicos dentro del alcance del conocimiento técnico que permita solucionar problemas de hardware.
• Controlar y gestionar proactivamente y con alto grado de pertenencia y responsabilidad los activos tecnológicos de la compañía.
• Responsable por diligenciar los sistemas de información que se requieran para la ejecución y documentación de sus responsabilidades.
• Documentar la información técnica requerida.
• Proponer iniciativas de mejora continua.
• Ejecutar las rutinas de mantenimiento y lista de chequeo de monitoreo.
• Liderar e impulsar la cultura enfocada en el cliente a nivel de todo el equipo a su cargo con miras a intensificar las relaciones con la clientela y aprovechar las relaciones, los sistemas y los conocimientos del Banco en general
• Comprende cómo debe considerarse el apetito por el riesgo y la cultura de riesgo del Banco en las actividades y decisiones diarias.
• Crea un entorno donde su equipo realiza operaciones eficaces y eficientes en sus áreas respectivas de acuerdo con los valores de Scotiabank, su Código de Conducta y los Principios Globales de Ventas, garantizando a la vez la idoneidad, el cumplimiento y la eficacia de los controles de negocios diarios a fin de cumplir con las obligaciones respecto al riesgo operacional, el riesgo de incumplimiento regulatorio, el riesgo de lavado de dinero y de financiamiento al terrorismo y el riesgo de conducta.
• Promueve un entorno de alto desempeño e implementa una estrategia para la fuerza laboral que atrae, retiene, desarrolla y motiva a su equipo, al fomentar un entorno laboral inclusivo y utilizando una mentalidad de coaching y comportamientos; comunica la visión, los valores y la estrategia de negocios y maneja un plan de sucesión y desarrollo para el equipo.

Relaciones jerárquicas
Gerente Principal
(incluir al gerente secundario, si corresponde)
IT Support Manager
* Cantidad de empleados/ámbito de control.***

• El colaborador es responsable de proporcionar soporte técnico en horarios de trabajo bajo la rotación turnos de 7 días a la semana y 24 horas al día (24/7).
• Soportar el campus de Scotiabank Bogotá con sus 3 edificios y más de 3.500 puestos de trabajo.
• Brindar soporte técnico a distintos países y geografías de las diferentes operaciones.
• Brindar soporte en los idiomas inglés y español.
• Ser un catalizador de la cultura de Scotiabank.
• Actitud de servicio al cliente y colaboración.
• Capacidad de diagnóstico de problemas.
• Disponibilidad 24/7 de soporte telefónico, remoto o en sitio, dependiendo del incidente.
• Aplicación, control, gestión, mantenimiento, recuperación, determinación, soporte y resolución de problemas de todos los equipos tecnológicos.

* Educación, experiencia, otra información***

• Experiencia mínima entre 1 y 2 años en soporte técnico.
• Experiencia en el manejo de tecnología corporativa.
• Técnico, Tecnólogo o Ingeniero graduado en alguna de las carreras profesionales relacionadas con Tecnologías de la Información.
• Conocimientos generales de sistemas de información, software y aplicaciones.
• Conocimientos generales de hardware y sistemas operativos de computadores.
• Conocimientos generales de redes y servicios provistos por servidores.
• Conocimiento de telefonía VoIP, sistemas de grabación de llamadas, Inbound y Outbound.
• Excelente motivación, liderazgo, entrenamiento y organización con la capacidad de priorizar / delegar y hacer frente a una variedad de tareas y situaciones de manera continua.
• Habilidades de gestión del tiempo, trabajo en múltiples tareas y adaptarse al cambio de prioridades
• Excelentes habilidades desarrolladas de comunicación verbal y escrita.
• Excelentes habilidades interpersonales y un estilo de gestión de colaboración.
• Requerido dominio de segunda lengua (Español/Inglés) B2 preferiblemente.

* Condiciones de trabajo***

• Ambiente de oficina
• Largos períodos en un PC con oportunidades frecuentes para moverse.
• Se puede restringir el movimiento y puede conducir a la fatiga ocular.
• Movimiento de equipos.
• Acceso a cuartos técnicos refrigerados.
• Contará con computador y acceso a los sistemas autorizados por BNS.
• Su jornada de trabajo estará definida por los turnos rotativos de domingo a domingo con sus respectivos días de descanso según la programación establecida para cada turno.
• Posibilidades ocasionales de trabajo en horarios fuera de la jornada laboral establecida.

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s): Colombia : Bogota : Bogota

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Title

IT Support Analyst

External Job Title: IT Support Analyst DCS

Position type: Fulltime Location: BOG (hybrid)

About Your Business Area/Department:

The Amadeus Global Customer Care group provides 2nd and 3rd Level Service Desk to support Amadeus Airline customers using Amadeus Products and Solutions (Reservation, Inventory, Ticketing, Departure control & boarding amongst the others). The Amadeus Airline Support Center (ASC) is the single point of contact for incidents, service requests and all contacts for production support issues. We aim at recovering 90% of all non-code related incidents and requests or escalating them to resolver groups within Amadeus or at third parties involved in the service provided.

Summary of the role:

The main responsibility of the Airline IT Support Analyst is to provide high-quality specialized functional and technical support for customers, contributing to customer loyalty, account retention, and positive account development. The Airline Support Centre acts as the 2nd Level Service Desk for Amadeus' internal and external customers, serving as a Single Point of Contact within the Amadeus Central Organization. It handles troubleshooting, investigating, and resolving complex incidents, liaising with Amadeus Global Operations, and escalating issues to the 3rd level support group.

In this role you'll:

1. Acknowledge, investigate and when possible, recover incidents within service levels using knowledgeable solutions.

2. Respond to Amadeus customers' questions concerning Amadeus Solutions (functionality, application, interactions between different solution components, etc.) to ensure highest customer satisfaction.

3. Troubleshooting of client environment using system & network tools (PING, TRACERT, LOGS) to help diagnose and/or correct communication problems for those products that are reliant on specific protocols, ports and network settings that may affect the applications behavior.

4. Log all customer questions and issues into the problem tracking system tool and assist 3rd level groups with investigation and identifying root cause of problem.

5. Assist investigations of serious and critical problems with expert groups with the objective of achieving the fastest possible restoration of service.

6. Activate on-call for escalation of serious and critical problems outside of normal working hours.

7. Provide Amadeus' customers with updates on the status of critical problems in order to keep them informed on the progress.

8. Build and develop a professional and productive working relationship with Global Operations and Research & Development 3rd level resolver groups, Account Managers, Product managers, Implementation, or external service providers to meet customer expectations regarding the resolution of issues / service requests.

9. Develop a detailed functional knowledge of specific applications plus a broad knowledge of system architecture, processing, and system assumptions. Maintain an up-to-date knowledge of operational standards, help desk methodologies, technical trends, and innovations in the industry.

About the ideal candidate:

• Excellent English verbal and written communication skills with a demonstrated problem-solving ability
• Bachelor`s Degree
• Experience with Amadeus Airlines Products or in Tourism/Airlines industry at airport set-tings.
• Communication & Information gathering- from listening/questioning techniques to delivery of presentations internally as well as towards Amadeus customers.
• Capability to investigate cases by correlating application behavior, application logs and con-figuration setup to customer questions.
• Accountability, Autonomy and Proactivity, to provide customers with a high level of continuous service and support, while managing priories.
• Positive and collaborative attitude, willing to relate and work closely with all stakeholders.
• Can effectively adapt to different situations and demands

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work Hybrid

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes

Create your candidate profile, upload your Resume/CV and apply today

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Requisition ID:

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

IT Support Analyst

Provide basic and specialized technical support for technological incidents and requests related to the business units and departments of GBS Colombia in a reactive, preventive, proactive, and predictive manner.

Contribute to achieving the objectives of both the IT department and the Operations Vice Presidency of GBS Colombia through the execution of activities assigned to the role and responsibilities.

Provide all users with the highest level of reliability and availability of technological resources related to computing equipment, telephone systems, hardware peripherals, audio/video equipment, network infrastructure, servers, as well as applications and software.

Responsibilities:

• Manage information technologies, including but not limited to technology platforms, information systems, corporate software, communication infrastructure, data channels, voice channels, and computing equipment, ensuring their availability and support.
• Provide technical support for hardware incidents involving computers and technological equipment such as computers, printers, peripherals, conference rooms, mobile devices, and other technology devices.
• Provide technical support for software incidents, including business applications, web applications, client/server applications, application installations, office tools, specialized software, troubleshooting, and other software-related needs.
• Solve recurring problems related to hardware or software incidents.
• Handle all technological requests, coordinating with the teams responsible for each platform and/or technological application.
• Support projects and temporary assignments, interacting with multiple interdisciplinary teams to achieve objectives.
• Coordinate movements, transfers, and/or migrations of computers, phones, technological devices, connectivity accessories, and peripherals.
• Contact appropriate vendors when necessary for maintenance, service, and/or relevant solutions.

Requirements:

• Minimum 2 years of experience in technical support.
• Required proficiency in a second language (Spanish/English) preferably at B2 level.
• Experience handling corporate technology.
• Technical, Technologist, or Engineer graduate in Information Technology or related fields.
• General knowledge of information systems, software, and applications.
• General knowledge of computer hardware and operating systems.
• General knowledge of networks and server-provided services.
• Knowledge of VoIP telephony, call recording systems, inbound and outbound operations.
• Excellent motivation, leadership, training, and organizational skills with the ability to prioritize/delegate and handle a variety of tasks and situations continuously.
• Time management skills, multitasking ability, and adaptability to changing priorities.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and a collaborative management style.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

About the Role

We are looking for an IT Support Technician (Level 1–2) with strong expertise in Linux systemsand basic networking to help us manage and maintain our fleet of hardware devices, primarilyaccess points running Linux. You'll be responsible for device management, troubleshooting, and monitoring, while alsosupporting automation and observability with tools like Ansible, Grafana, and Graylog.

You must be based in Bogotá and have daily availability to go to the airport hangar to perform both hardware and software maintenance on servers
that provide the in-flight entertainment platform for two well-known airlines.

Location:
Bogotá, Colombia (On-site)

Languages:
Fluent English required

Responsibilities

• Provide first-line IT support for Linux-based hardware and services.
• Deploy, update, and maintain Linux devices (OS installation, patches, basic scripting).
• Configure and troubleshoot VPN connections for secure access.
• Support automation of deployments and configurations using Ansible.
• Monitor system performance and availability using Grafana dashboards.
• Collect, analyze, and troubleshoot logs using Graylog.
• Use diagnostic tools (nmap, ARP) to identify and resolve network issues.
• Document incidents, troubleshooting steps, and resolutions.
• Collaborate with senior engineers for complex issue escalation.

Requirements

• Based in
  Bogotá, Colombia
  (on-site role).
• Fluent English
  (written and spoken).
• Solid knowledge of
  Linux system administration
  (LPIC-1/2, CompTIA Linux+, or equivalent).
• Understanding of
  network fundamentals
  (TCP/IP, DNS, DHCP, VLANs).
• Hands-on experience with
  VPNs
  .
• Familiarity with
  automation/configuration management (Ansible)
  .
• Experience with
  monitoring (Grafana)
  and
  log management (Graylog)
  .
• Strong problem-solving and communication skills.
• Scripting/programming skills (Bash, Python).

THE JOB AT A GLANCE
The IT Support Specialist will help our Support Engineering team ensure that all Carbon Health internal customers' technology needs are met and that their IT problems are solved with impactful and educational interactions. The perfect candidate will be efficient, detail-oriented, drive our company compliance goals, and excel at organization. Additionally, this individual will be a great communicator, assisting with our team's documentation and project management needs.

What You'll Do

• Work alongside a driven, fast paced IT Support team troubleshooting and resolving 100+ tickets on a weekly basis in order of priority and within our SLA commitments of 30 minutes to 1 hour on average.
• Assist employees remotely via written correspondence, video calls, and telecommunications all while documenting your troubleshooting and analysis of issues in a timely and concise manner.
• Be a subject matter expert for a number of existing and new SaaS services and integrations, all while ensuring the highest standards of system security.
• Assist with aspects of employee lifecycle and access management while upholding identity federation and compliance best practices.
• Help build our internal IT knowledge base, develop innovative ways to better IT processes and customer service through impactful help articles and project outlines.

About You

• High School Diploma or equivalent experience.
• Experience in a high paced environment with independent workflows while resolving 100+ tickets on a weekly basis within an average SLA of 30 minutes to 1 hour.
• Experience in assisting customers remotely via telephone, written correspondence, and video calls.
• Extensive expertise in both MacOS and Windows operating systems, able to independently troubleshoot and resolve a variety of software and hardware issues for computers, tablets, printers, scanners, and other peripherals.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN as well as network troubleshooting workflows.
• Proficient in implementing and managing Identity Access Management solutions including secure password and MFA policies alongside identity federation best practices.
• Experience in troubleshooting and managing a wide variety of SaaS applications including (or similarly relevant) GSuite, Okta, Atlassian Cloud, Meraki and Mosyle MDM.
• Able to provide thorough and detailed analysis on issues assigned to you and document your findings + troubleshooting workflows in a timely and organized manner.
• Outstanding customer service and communication skillsets with proven ability to assist others in a timely manner with empathetic and impactful problem solving.
• Experience with Mobile Device Management systems and familiarity with basic concepts of device provisioning, profile and app management alongside compliance monitoring.
• Strong documentation skills for creating and maintaining knowledge base articles, how-to articles, and project outlines.
• Healthcare industry background with HIPAA compliance expertise.