1.903 Ofertas de Hardware Support en Colombia

Hardware Support Engineer - Field Device Operations

About Panoptyc: We're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States.

About The Role: We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays.

• Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
• Perform remote firmware updates and configuration changes across distributed hardware
• Diagnose and resolve hardware connectivity, performance, and operational issues
• Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible

• Managing installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices
• Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules
• Implement automated monitoring and alerting for device health and performance
• Maintain device inventory, documentation, and configuration management systems

• Support new location installations by configuring devices pre-deployment
• Create and maintain installation procedures and technical documentation
• Provide technical guidance to field installation teams
• Validate device functionality and network connectivity post-installation

• Analyze device performance data to identify optimization opportunities
• Implement standardized configurations and deployment procedures
• Develop automation scripts for routine maintenance and monitoring tasks
• Collaborate with engineering teams on device selection and deployment strategies

• 3+ years of POSIX/Linux systems administration experience
• Experience with firmware management and updates for embedded devices or IoT hardware
• Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration
• Command-line proficiency with bash/shell scripting for automation
• Experience with remote device management and monitoring tools

• Knowledge of POS integration and transaction data handling
• Experience with embedded Linux systems and ARM-based hardware

• Strong analytical and problem-solving skills for remote troubleshooting
• Excellent documentation and communication skills
• Ability to work independently and manage multiple concurrent issues
• Experience with ticketing systems and incident management processes
• Willingness to provide occasional after-hours support for critical issues

• Administration of applications running on AWS
• 2+ years experience writing and maintaining Python scripts or applications
• Understanding of IP camera systems and video streaming protocols
• Experience with configuration management tools
• Knowledge of video analytics or retail technology systems
• Experience with database systems for device logging and monitoring
• Certification in Linux administration or network management
• Previous experience in retail, security, or IoT device management

• Primarily remote work with occasional travel to installation sites
• Standard business hours with on-call rotation for critical system support
• Collaborative environment working with field technicians, engineering, and operations teams
• Fast-paced environment supporting rapid expansion of device deployments

• Lead technical projects for large-scale device deployments
• Mentor junior technical staff and field technicians
• Contribute to engineering decisions on hardware selection and architecture
• Develop expertise in emerging IoT and edge computing technologies
• Contribute to our Gitops culture by contributing code and our CICD pipelines

• Competitive salary and benefits
• Be part of a rapidly growing team reshaping retail security
• Full remote work flexibility with a dynamic, global team
• Opportunity to work with cutting-edge data tools and technologies

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone
• Up to $30 USD/hr
• Location: Remote

Panoptyc is an equal opportunity employer.

Hardware Support Engineer - Field Device Operations

About Panoptyc: We're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States.

About The Role: We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays.

• Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
• Perform remote firmware updates and configuration changes across distributed hardware
• Diagnose and resolve hardware connectivity, performance, and operational issues
• Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible

• Managing installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices
• Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules
• Implement automated monitoring and alerting for device health and performance
• Maintain device inventory, documentation, and configuration management systems

• Support new location installations by configuring devices pre-deployment
• Create and maintain installation procedures and technical documentation
• Provide technical guidance to field installation teams
• Validate device functionality and network connectivity post-installation

• Analyze device performance data to identify optimization opportunities
• Implement standardized configurations and deployment procedures
• Develop automation scripts for routine maintenance and monitoring tasks
• Collaborate with engineering teams on device selection and deployment strategies

• 3+ years of POSIX/Linux systems administration experience
• Experience with firmware management and updates for embedded devices or IoT hardware
• Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration
• Command-line proficiency with bash/shell scripting for automation
• Experience with remote device management and monitoring tools

• Knowledge of POS integration and transaction data handling
• Experience with embedded Linux systems and ARM-based hardware

• Strong analytical and problem-solving skills for remote troubleshooting
• Excellent documentation and communication skills
• Ability to work independently and manage multiple concurrent issues
• Experience with ticketing systems and incident management processes
• Willingness to provide occasional after-hours support for critical issues

• Administration of applications running on AWS
• 2+ years experience writing and maintaining Python scripts or applications
• Understanding of IP camera systems and video streaming protocols
• Experience with configuration management tools
• Knowledge of video analytics or retail technology systems
• Experience with database systems for device logging and monitoring
• Certification in Linux administration or network management
• Previous experience in retail, security, or IoT device management

• Primarily remote work with occasional travel to installation sites
• Standard business hours with on-call rotation for critical system support
• Collaborative environment working with field technicians, engineering, and operations teams
• Fast-paced environment supporting rapid expansion of device deployments

• Lead technical projects for large-scale device deployments
• Mentor junior technical staff and field technicians
• Contribute to engineering decisions on hardware selection and architecture
• Develop expertise in emerging IoT and edge computing technologies
• Contribute to our Gitops culture by contributing code and our CICD pipelines

• Competitive salary and benefits
• Be part of a rapidly growing team reshaping retail security
• Full remote work flexibility with a dynamic, global team
• Opportunity to work with cutting-edge data tools and technologies

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone
• Up to $30 USD/hr
• Location: Remote

Panoptyc is an equal opportunity employer.

Hardware Support Engineer - Field Device Operations

About Panoptyc: We're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States.

About The Role: We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays.

• Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
• Perform remote firmware updates and configuration changes across distributed hardware
• Diagnose and resolve hardware connectivity, performance, and operational issues
• Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible

• Managing installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices
• Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules
• Implement automated monitoring and alerting for device health and performance
• Maintain device inventory, documentation, and configuration management systems

• Support new location installations by configuring devices pre-deployment
• Create and maintain installation procedures and technical documentation
• Provide technical guidance to field installation teams
• Validate device functionality and network connectivity post-installation

• Analyze device performance data to identify optimization opportunities
• Implement standardized configurations and deployment procedures
• Develop automation scripts for routine maintenance and monitoring tasks
• Collaborate with engineering teams on device selection and deployment strategies

• 3+ years of POSIX/Linux systems administration experience
• Experience with firmware management and updates for embedded devices or IoT hardware
• Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration
• Command-line proficiency with bash/shell scripting for automation
• Experience with remote device management and monitoring tools

• Knowledge of POS integration and transaction data handling
• Experience with embedded Linux systems and ARM-based hardware

• Strong analytical and problem-solving skills for remote troubleshooting
• Excellent documentation and communication skills
• Ability to work independently and manage multiple concurrent issues
• Experience with ticketing systems and incident management processes
• Willingness to provide occasional after-hours support for critical issues

• Administration of applications running on AWS
• 2+ years experience writing and maintaining Python scripts or applications
• Understanding of IP camera systems and video streaming protocols
• Experience with configuration management tools
• Knowledge of video analytics or retail technology systems
• Experience with database systems for device logging and monitoring
• Certification in Linux administration or network management
• Previous experience in retail, security, or IoT device management

• Primarily remote work with occasional travel to installation sites
• Standard business hours with on-call rotation for critical system support
• Collaborative environment working with field technicians, engineering, and operations teams
• Fast-paced environment supporting rapid expansion of device deployments

• Lead technical projects for large-scale device deployments
• Mentor junior technical staff and field technicians
• Contribute to engineering decisions on hardware selection and architecture
• Develop expertise in emerging IoT and edge computing technologies
• Contribute to our Gitops culture by contributing code and our CICD pipelines

• Competitive salary and benefits
• Be part of a rapidly growing team reshaping retail security
• Full remote work flexibility with a dynamic, global team
• Opportunity to work with cutting-edge data tools and technologies

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone
• Up to $30 USD/hr
• Location: Remote

Panoptyc is an equal opportunity employer.

Hardware Support Engineer - Field Device Operations

About Panoptyc: We're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States.

About The Role: We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays.

• Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
• Perform remote firmware updates and configuration changes across distributed hardware
• Diagnose and resolve hardware connectivity, performance, and operational issues
• Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible

• Managing installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices
• Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules
• Implement automated monitoring and alerting for device health and performance
• Maintain device inventory, documentation, and configuration management systems

• Support new location installations by configuring devices pre-deployment
• Create and maintain installation procedures and technical documentation
• Provide technical guidance to field installation teams
• Validate device functionality and network connectivity post-installation

• Analyze device performance data to identify optimization opportunities
• Implement standardized configurations and deployment procedures
• Develop automation scripts for routine maintenance and monitoring tasks
• Collaborate with engineering teams on device selection and deployment strategies

• 3+ years of POSIX/Linux systems administration experience
• Experience with firmware management and updates for embedded devices or IoT hardware
• Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration
• Command-line proficiency with bash/shell scripting for automation
• Experience with remote device management and monitoring tools

• Knowledge of POS integration and transaction data handling
• Experience with embedded Linux systems and ARM-based hardware

• Strong analytical and problem-solving skills for remote troubleshooting
• Excellent documentation and communication skills
• Ability to work independently and manage multiple concurrent issues
• Experience with ticketing systems and incident management processes
• Willingness to provide occasional after-hours support for critical issues

• Administration of applications running on AWS
• 2+ years experience writing and maintaining Python scripts or applications
• Understanding of IP camera systems and video streaming protocols
• Experience with configuration management tools
• Knowledge of video analytics or retail technology systems
• Experience with database systems for device logging and monitoring
• Certification in Linux administration or network management
• Previous experience in retail, security, or IoT device management

• Primarily remote work with occasional travel to installation sites
• Standard business hours with on-call rotation for critical system support
• Collaborative environment working with field technicians, engineering, and operations teams
• Fast-paced environment supporting rapid expansion of device deployments

• Lead technical projects for large-scale device deployments
• Mentor junior technical staff and field technicians
• Contribute to engineering decisions on hardware selection and architecture
• Develop expertise in emerging IoT and edge computing technologies
• Contribute to our Gitops culture by contributing code and our CICD pipelines

• Competitive salary and benefits
• Be part of a rapidly growing team reshaping retail security
• Full remote work flexibility with a dynamic, global team
• Opportunity to work with cutting-edge data tools and technologies

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone
• Up to $30 USD/hr
• Location: Remote

Panoptyc is an equal opportunity employer.

Hardware Support Engineer - Field Device Operations

About Panoptyc: We're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States.

About The Role: We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays.

• Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
• Perform remote firmware updates and configuration changes across distributed hardware
• Diagnose and resolve hardware connectivity, performance, and operational issues
• Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible

• Managing installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices
• Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules
• Implement automated monitoring and alerting for device health and performance
• Maintain device inventory, documentation, and configuration management systems

• Support new location installations by configuring devices pre-deployment
• Create and maintain installation procedures and technical documentation
• Provide technical guidance to field installation teams
• Validate device functionality and network connectivity post-installation

• Analyze device performance data to identify optimization opportunities
• Implement standardized configurations and deployment procedures
• Develop automation scripts for routine maintenance and monitoring tasks
• Collaborate with engineering teams on device selection and deployment strategies

• 3+ years of POSIX/Linux systems administration experience
• Experience with firmware management and updates for embedded devices or IoT hardware
• Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration
• Command-line proficiency with bash/shell scripting for automation
• Experience with remote device management and monitoring tools

• Knowledge of POS integration and transaction data handling
• Experience with embedded Linux systems and ARM-based hardware

• Strong analytical and problem-solving skills for remote troubleshooting
• Excellent documentation and communication skills
• Ability to work independently and manage multiple concurrent issues
• Experience with ticketing systems and incident management processes
• Willingness to provide occasional after-hours support for critical issues

• Administration of applications running on AWS
• 2+ years experience writing and maintaining Python scripts or applications
• Understanding of IP camera systems and video streaming protocols
• Experience with configuration management tools
• Knowledge of video analytics or retail technology systems
• Experience with database systems for device logging and monitoring
• Certification in Linux administration or network management
• Previous experience in retail, security, or IoT device management

• Primarily remote work with occasional travel to installation sites
• Standard business hours with on-call rotation for critical system support
• Collaborative environment working with field technicians, engineering, and operations teams
• Fast-paced environment supporting rapid expansion of device deployments

• Lead technical projects for large-scale device deployments
• Mentor junior technical staff and field technicians
• Contribute to engineering decisions on hardware selection and architecture
• Develop expertise in emerging IoT and edge computing technologies
• Contribute to our Gitops culture by contributing code and our CICD pipelines

• Competitive salary and benefits
• Be part of a rapidly growing team reshaping retail security
• Full remote work flexibility with a dynamic, global team
• Opportunity to work with cutting-edge data tools and technologies

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone
• Up to $30 USD/hr
• Location: Remote

Panoptyc is an equal opportunity employer.

Hardware Support Engineer - Field Device Operations

About Panoptyc: We're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States.

About The Role: We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays.

• Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
• Perform remote firmware updates and configuration changes across distributed hardware
• Diagnose and resolve hardware connectivity, performance, and operational issues
• Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible

• Managing installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices
• Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules
• Implement automated monitoring and alerting for device health and performance
• Maintain device inventory, documentation, and configuration management systems

• Support new location installations by configuring devices pre-deployment
• Create and maintain installation procedures and technical documentation
• Provide technical guidance to field installation teams
• Validate device functionality and network connectivity post-installation

• Analyze device performance data to identify optimization opportunities
• Implement standardized configurations and deployment procedures
• Develop automation scripts for routine maintenance and monitoring tasks
• Collaborate with engineering teams on device selection and deployment strategies

• 3+ years of POSIX/Linux systems administration experience
• Experience with firmware management and updates for embedded devices or IoT hardware
• Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration
• Command-line proficiency with bash/shell scripting for automation
• Experience with remote device management and monitoring tools

• Knowledge of POS integration and transaction data handling
• Experience with embedded Linux systems and ARM-based hardware

• Strong analytical and problem-solving skills for remote troubleshooting
• Excellent documentation and communication skills
• Ability to work independently and manage multiple concurrent issues
• Experience with ticketing systems and incident management processes
• Willingness to provide occasional after-hours support for critical issues

• Administration of applications running on AWS
• 2+ years experience writing and maintaining Python scripts or applications
• Understanding of IP camera systems and video streaming protocols
• Experience with configuration management tools
• Knowledge of video analytics or retail technology systems
• Experience with database systems for device logging and monitoring
• Certification in Linux administration or network management
• Previous experience in retail, security, or IoT device management

• Primarily remote work with occasional travel to installation sites
• Standard business hours with on-call rotation for critical system support
• Collaborative environment working with field technicians, engineering, and operations teams
• Fast-paced environment supporting rapid expansion of device deployments

• Lead technical projects for large-scale device deployments
• Mentor junior technical staff and field technicians
• Contribute to engineering decisions on hardware selection and architecture
• Develop expertise in emerging IoT and edge computing technologies
• Contribute to our Gitops culture by contributing code and our CICD pipelines

• Competitive salary and benefits
• Be part of a rapidly growing team reshaping retail security
• Full remote work flexibility with a dynamic, global team
• Opportunity to work with cutting-edge data tools and technologies

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone
• Up to $30 USD/hr
• Location: Remote

Panoptyc is an equal opportunity employer.

Hardware Support Engineer - Field Device Operations

About Panoptyc: We're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States.

About The Role: We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays.

• Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
• Perform remote firmware updates and configuration changes across distributed hardware
• Diagnose and resolve hardware connectivity, performance, and operational issues
• Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible

• Managing installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices
• Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules
• Implement automated monitoring and alerting for device health and performance
• Maintain device inventory, documentation, and configuration management systems

• Support new location installations by configuring devices pre-deployment
• Create and maintain installation procedures and technical documentation
• Provide technical guidance to field installation teams
• Validate device functionality and network connectivity post-installation

• Analyze device performance data to identify optimization opportunities
• Implement standardized configurations and deployment procedures
• Develop automation scripts for routine maintenance and monitoring tasks
• Collaborate with engineering teams on device selection and deployment strategies

• 3+ years of POSIX/Linux systems administration experience
• Experience with firmware management and updates for embedded devices or IoT hardware
• Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration
• Command-line proficiency with bash/shell scripting for automation
• Experience with remote device management and monitoring tools

• Knowledge of POS integration and transaction data handling
• Experience with embedded Linux systems and ARM-based hardware

• Strong analytical and problem-solving skills for remote troubleshooting
• Excellent documentation and communication skills
• Ability to work independently and manage multiple concurrent issues
• Experience with ticketing systems and incident management processes
• Willingness to provide occasional after-hours support for critical issues

• Administration of applications running on AWS
• 2+ years experience writing and maintaining Python scripts or applications
• Understanding of IP camera systems and video streaming protocols
• Experience with configuration management tools
• Knowledge of video analytics or retail technology systems
• Experience with database systems for device logging and monitoring
• Certification in Linux administration or network management
• Previous experience in retail, security, or IoT device management

• Primarily remote work with occasional travel to installation sites
• Standard business hours with on-call rotation for critical system support
• Collaborative environment working with field technicians, engineering, and operations teams
• Fast-paced environment supporting rapid expansion of device deployments

• Lead technical projects for large-scale device deployments
• Mentor junior technical staff and field technicians
• Contribute to engineering decisions on hardware selection and architecture
• Develop expertise in emerging IoT and edge computing technologies
• Contribute to our Gitops culture by contributing code and our CICD pipelines

• Competitive salary and benefits
• Be part of a rapidly growing team reshaping retail security
• Full remote work flexibility with a dynamic, global team
• Opportunity to work with cutting-edge data tools and technologies

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone
• Up to $30 USD/hr
• Location: Remote

Panoptyc is an equal opportunity employer.

Hardware Support Engineer - Field Device Operations

About Panoptyc: We're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States.

About The Role: We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays.

• Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
• Perform remote firmware updates and configuration changes across distributed hardware
• Diagnose and resolve hardware connectivity, performance, and operational issues
• Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible

• Managing installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices
• Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules
• Implement automated monitoring and alerting for device health and performance
• Maintain device inventory, documentation, and configuration management systems

• Support new location installations by configuring devices pre-deployment
• Create and maintain installation procedures and technical documentation
• Provide technical guidance to field installation teams
• Validate device functionality and network connectivity post-installation

• Analyze device performance data to identify optimization opportunities
• Implement standardized configurations and deployment procedures
• Develop automation scripts for routine maintenance and monitoring tasks
• Collaborate with engineering teams on device selection and deployment strategies

• 3+ years of POSIX/Linux systems administration experience
• Experience with firmware management and updates for embedded devices or IoT hardware
• Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration
• Command-line proficiency with bash/shell scripting for automation
• Experience with remote device management and monitoring tools

• Knowledge of POS integration and transaction data handling
• Experience with embedded Linux systems and ARM-based hardware

• Strong analytical and problem-solving skills for remote troubleshooting
• Excellent documentation and communication skills
• Ability to work independently and manage multiple concurrent issues
• Experience with ticketing systems and incident management processes
• Willingness to provide occasional after-hours support for critical issues

• Administration of applications running on AWS
• 2+ years experience writing and maintaining Python scripts or applications
• Understanding of IP camera systems and video streaming protocols
• Experience with configuration management tools
• Knowledge of video analytics or retail technology systems
• Experience with database systems for device logging and monitoring
• Certification in Linux administration or network management
• Previous experience in retail, security, or IoT device management

• Primarily remote work with occasional travel to installation sites
• Standard business hours with on-call rotation for critical system support
• Collaborative environment working with field technicians, engineering, and operations teams
• Fast-paced environment supporting rapid expansion of device deployments

• Lead technical projects for large-scale device deployments
• Mentor junior technical staff and field technicians
• Contribute to engineering decisions on hardware selection and architecture
• Develop expertise in emerging IoT and edge computing technologies
• Contribute to our Gitops culture by contributing code and our CICD pipelines

• Competitive salary and benefits
• Be part of a rapidly growing team reshaping retail security
• Full remote work flexibility with a dynamic, global team
• Opportunity to work with cutting-edge data tools and technologies

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone
• Up to $30 USD/hr
• Location: Remote

Panoptyc is an equal opportunity employer.

Hardware Support Engineer - Field Device Operations

About Panoptyc: We're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States.

About The Role: We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays.

• Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
• Perform remote firmware updates and configuration changes across distributed hardware
• Diagnose and resolve hardware connectivity, performance, and operational issues
• Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible

• Managing installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices
• Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules
• Implement automated monitoring and alerting for device health and performance
• Maintain device inventory, documentation, and configuration management systems

• Support new location installations by configuring devices pre-deployment
• Create and maintain installation procedures and technical documentation
• Provide technical guidance to field installation teams
• Validate device functionality and network connectivity post-installation

• Analyze device performance data to identify optimization opportunities
• Implement standardized configurations and deployment procedures
• Develop automation scripts for routine maintenance and monitoring tasks
• Collaborate with engineering teams on device selection and deployment strategies

• 3+ years of POSIX/Linux systems administration experience
• Experience with firmware management and updates for embedded devices or IoT hardware
• Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration
• Command-line proficiency with bash/shell scripting for automation
• Experience with remote device management and monitoring tools

• Knowledge of POS integration and transaction data handling
• Experience with embedded Linux systems and ARM-based hardware

• Strong analytical and problem-solving skills for remote troubleshooting
• Excellent documentation and communication skills
• Ability to work independently and manage multiple concurrent issues
• Experience with ticketing systems and incident management processes
• Willingness to provide occasional after-hours support for critical issues

• Administration of applications running on AWS
• 2+ years experience writing and maintaining Python scripts or applications
• Understanding of IP camera systems and video streaming protocols
• Experience with configuration management tools
• Knowledge of video analytics or retail technology systems
• Experience with database systems for device logging and monitoring
• Certification in Linux administration or network management
• Previous experience in retail, security, or IoT device management

• Primarily remote work with occasional travel to installation sites
• Standard business hours with on-call rotation for critical system support
• Collaborative environment working with field technicians, engineering, and operations teams
• Fast-paced environment supporting rapid expansion of device deployments

• Lead technical projects for large-scale device deployments
• Mentor junior technical staff and field technicians
• Contribute to engineering decisions on hardware selection and architecture
• Develop expertise in emerging IoT and edge computing technologies
• Contribute to our Gitops culture by contributing code and our CICD pipelines

• Competitive salary and benefits
• Be part of a rapidly growing team reshaping retail security
• Full remote work flexibility with a dynamic, global team
• Opportunity to work with cutting-edge data tools and technologies

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone
• Up to $30 USD/hr
• Location: Remote

Panoptyc is an equal opportunity employer.