4 Ofertas de Customer Service en Cesar

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as special promotions for health insurance, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to corporate social responsibility, engaging in initiatives like the "Be Green" team at ROMEU, which has a positive impact on the community and the environment.

By joining our team, you'll find a place to contribute your skills and an environment that appreciates and supports your personal and professional development.

ROMEU is a leading multinational logistics company with a global presence spanning several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

As a Customer Service Specialist, you’ll be the frontline connection for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to solve technical issues with a proactive approach. You’ll play a key role in ensuring our customers have seamless, satisfying experiences with Trackman products, whether assisting them via phone, email, or chat.

Key Responsibilities

Customer Service:

Respond promptly to customer inquiries via phone and email, maintaining professionalism and empathy in every interaction.

Educate customers on product features, updates, and troubleshooting steps to empower them to utilize Trackman products fully.

Handle a high volume of incoming customer support requests, maintaining response time and quality standards.

Conduct proactive outreach to customers following up on recent interactions to confirm resolution satisfaction and offer additional assistance if needed.

Assist new customers with onboarding by providing personalized guidance through initial setup, configuration, and usage of Trackman products, ensuring they feel confident and fully equipped to use all key features and functionalities.

Customer Support:

Provide high-quality support and guidance to customers, addressing questions, troubleshooting issues, and ensuring efficient resolutions.

Identify, diagnose, and resolve technical issues related to Trackman products and services, documenting cases thoroughly in our support system.

Participate in team training sessions, knowledge-sharing meetings, and customer support improvement initiatives to stay current on product updates and new features.

Engage with international customers and coordinate with translation resources as needed to ensure clear and accurate support across multiple languages.

Internal Processes:

Collaborate with cross-functional teams to escalate complex cases when necessary and follow up to ensure timely solutions.

Document each interaction thoroughly in the customer support system, ensuring accurate records of issues, resolutions, and follow-up actions.

Education & Experience:

Proven experience in a customer service/support role, ideally within technology or a related industry.

Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment.

Experience with remote troubleshooting, diagnostics, or technical support.

High school diploma or equivalent; additional education in IT, customer service, or a related field is a plus

Familiarity with sports technology, particularly golf, baseball, or similar fields.

Strong troubleshooting and problem-solving abilities with a keen eye for detail.

Excellent communication skills, both verbal and written, with a friendly, customer-centric attitude.

Proficiency in both Spanish and English, as the role involves supporting customers in both languages.

Technical Proficiency:

Proficiency in ticketing software such as Zendesk.

Proficiency with the Windows OS and general knowledge of computer systems; the additional understanding of networking systems is a plus

General knowledge of technologies, for example: TVs, Projectors, Monitors, Laptops, and Mobile Devices.

Proficiency in Microsoft Office applications and collaboration tools is essential for effective communication, teamwork, and presentation of technical information.

Customer Service Specialist page is loaded

Apply locations Bogotá | Full time | Posted 3 Days Ago | Job Requisition ID: JR 00521

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

Nos encontramos en la búsqueda de asesores de servicio al cliente con experiencia en logística internacional, comercio exterior, y aduanas.

Responsabilidades

• Dar acompañamiento a las operaciones de comercio exterior de nuestros clientes brindando soluciones logísticas de acuerdo a sus necesidades.

Requisitos

• Técnologo/a o profesional en comercio exterior, negocios internacionales, logística internacional.
• 2 años de experiencia en cargos similares o afines al cargo que se postula.
• Excelentes habilidades para la comunicación oral y escrita.
• Manejo de inglés, nivel A2-B1.
• Manejo de herramientas ofimáticas.

• Positive Work Environment : We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development : We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance : We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation : We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits : We provide complementary benefits, such as health insurance promotions, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation : We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion : We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility : We are committed to CSR initiatives, including the "Be Green" team at ROMEU, which positively impacts the community and environment.