1.104 Ofertas de Experience Manager en Colombia

Direct message the job poster from Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience.

Experience a community of change-makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Job Title: UX/UI Delivery Manager

Purpose of the Role:

The Delivery Manager will be responsible for ensuring the successful delivery of UX/UI projects from concept to launch, driving client satisfaction, and leading a multidisciplinary team of designers and developers. This role requires a balance of project management, delivery ownership, and UX/UI expertise, making sure our solutions are user-centric, business-relevant, and technically sound.

• Lead end-to-end delivery of UX/UI consulting projects, ensuring timelines, budgets, and quality standards are met.
• Act as the primary point of contact for clients, building strong relationships and understanding their business needs.
• Translate business goals and user requirements into actionable project plans.
• Provide UX/UI guidance during project discovery, ideation, design, and delivery phases. Collaborate with cross-functional teams (designers, developers, product managers) to align delivery with client expectations.
• Drive pre-sales activities including proposal development, effort estimation, and presentations to prospective clients.
• Support and contribute to the company’s go-to-market strategy by showcasing UX/UI capabilities. Mentor and grow the team, fostering a culture of creativity, accountability, and continuous improvement.
• Participate in industry events, presentations, and thought leadership initiatives to strengthen our presence in the UX/UI community.

• 10+ years of experience in digital consulting, design, or technology delivery, with at least 5 years in UX/UI-focused roles.
• Proven track record as a Delivery Manager, Project Manager, or Practice Lead within design/tech consulting or digital agencies. Strong background in user experience design, user interface design, or design strategy.
• Experience leading client engagements, pre-sales activities, and solution delivery.
• Solid understanding of agile methodologies and project management best practices. Excellent communication and presentation skills in both Spanish and English.
• Bachelor’s or master’s degree in design, Human–Computer Interaction (HCI), Digital Media, or related field.
• Ability to travel when needed for client and industry engagements.

• Mid-Senior level

• Full-time

• Information Technology

• Technology, Information and Internet

Customer Experience Manager (CXM)

We are seeking a talented Customer Experience Manager (CXM) to step into a fintech unicorn rocketship

A Customer Experience Manager (CXM) is a role that bridges the gap between a company's technical team and its clients. CXMs typically work in the technology or software industry and are responsible for providing personalized support, guidance, and technical expertise to clients. Their primary goal is to ensure that clients' technical needs are met and that they receive maximum value from the products or services they've purchased.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Client Relationship Management: CXMs establish and maintain strong relationships with clients. They serve as the main point of contact for technical matters and act as a liaison between clients and the internal teams
• Technical Expertise: CXMs possess in-depth knowledge of the company's products, services, and technologies. They understand the technical aspects of the offerings and can effectively communicate and troubleshoot technical issues.
• Needs Assessment: CXMs work closely with clients to understand their unique technical requirements and business goals. Based on this understanding, they provide recommendations and solutions that align with the client's needs.
• Customization and Integration: Depending on the client's needs, CXMs may assist in customizing and integrating the company's products or services into the client's existing systems and workflows.
• Issue Resolution: When technical issues arise, CXMs provide timely and effective troubleshooting support. They collaborate with internal teams to ensure swift issue resolution.
• Proactive Support: CXMs anticipate potential technical challenges and provide proactive guidance to prevent issues from occurring. This can include best practices, optimization strategies, and regular check-ins.
• Training and Education: CXMs educate clients on how to use the products or services effectively. They may provide training sessions, workshops, and documentation to ensure clients are empowered to utilize the offerings to their fullest potential.
• Account Growth and Expansion: CXMs identify opportunities for upselling or cross-selling additional products or services that align with the client's evolving needs.
• Performance Tracking: CXMs monitor the performance of the products or services for each client and provide regular reports on usage, trends, and outcomes.
• Collaboration: CXMs collaborate with various internal teams, such as sales, product development, and support, to ensure a seamless customer experience.
• Overall, a Customer Experience Manager plays a crucial role in ensuring that clients receive exceptional technical support and achieve their desired outcomes with the company's products or services. The specific responsibilities and qualifications for this role may vary depending on the company and industry.

About you

• Experience with Netsuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus.
• Ability to clearly articulate solutions to complex technical issues, post-investigation.
• Ability to manage high ticket volumes with proven ability and willingness to learn new skills.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• This is a hybrid position and requires you to be in the office Monday, Tuesday, and Thursday.

Advantages:

• Experience in working with Zendesk, Salesforce, JIRA, etc.
• Experience with Payments / Fintech.
• Experience in an enterprise software or SAAS company.
• Ability to read database tables using SQL queries.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as "SDS"). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, , and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.

Accommodations

Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to for assistance.

Privacy

We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

• Experiencia manejando el cumplimiento de contratos y servicio al cliente.
• Excelente nivel de inglés (C1)

About Our Client
Nuestro cliente es una empresa de gran tamaño en el sector aereonáutico, reconocida por su enfoque en la excelencia operativa y la innovación en sus procesos.

Job Description

• Diseñar e implementar estrategias para mejorar la experiencia del cliente dentro del sector aereonáutico.
• Supervisar y gestionar el desempeño del equipo de servicio al cliente.
• A nalizar métricas clave para identificar áreas de mejora en el servicio al cliente.
• Actuar como punto de contacto principal para resolver problemas críticos de clientes.
• Gestionar la autorización, formalización, modificación y renovación de contratos de mantenimiento.
• Asegurar el cumplimiento de cláusulas contractuales en términos de condiciones, costos y calidad del servicio.
• Colaborar con otros departamentos para garantizar una experiencia de cliente consistente y eficiente.
• Implementar herramientas tecnológicas para optimizar los procesos de atención al cliente.
• Interactuar con todas las áreas internas para resolver solicitudes y desarrollar proyectos de mejora.
• Relacionarse con clientes para la gestión de contratos y presentación de resultados semestrales.
• Garantizar el cumplimiento de estándares de calidad y políticas internas en el servicio al cliente.

The Successful Applicant
El/la Candidato/a Seleccionado Deberá Cumplir Los Siguientes Requisitos

• Profesional graduado en Administración de Empresas, Ingeniería Industrial, Ingeniería Comercial o áreas afines.
• Mínimo 5 años de experiencia en relaciones públicas, seguros y/o gestión de proyectos.
• Dominio avanzado del idioma inglés.
• Familiaridad con software de gestión de mantenimiento aeronáutico.
• Habilidades a nalíticas y de síntesis.
• Fuertes competencias en negociación, manejo de relaciones interpersonales y toma de decisiones.
• Habilidades comprobadas en liderazgo y gestión de equipos.
• Conocimiento en métricas y herramientas de CRM.

What's on Offer

• Presencial
• Contrato a término indefinido con estabilidad laboral.
• Oportunidad de crecimiento profesional en el sector aereonáutico.
• Ambiente laboral colaborativo y enfocado en la excelencia.
• Acceso a programas de formación y desarrollo continuo.
• Beneficios adicionales según políticas internas de la empresa.

Contact: Natalia Betancur
Quote job ref: JN

• Experiencia manejando el cumplimiento de contratos y servicio al cliente.
• Excelente nivel de inglés (C1)

Acerca de nuestro cliente

Nuestro cliente es una empresa de gran tamaño en el sector aereonáutico, reconocida por su enfoque en la excelencia operativa y la innovación en sus procesos.

Descripción

• Diseñar e implementar estrategias para mejorar la experiencia del cliente dentro del sector aereonáutico.
• Supervisar y gestionar el desempeño del equipo de servicio al cliente.
• A nalizar métricas clave para identificar áreas de mejora en el servicio al cliente.
• Actuar como punto de contacto principal para resolver problemas críticos de clientes.
• Gestionar la autorización, formalización, modificación y renovación de contratos de mantenimiento.
• Asegurar el cumplimiento de cláusulas contractuales en términos de condiciones, costos y calidad del servicio.
• Colaborar con otros departamentos para garantizar una experiencia de cliente consistente y eficiente.
• Implementar herramientas tecnológicas para optimizar los procesos de atención al cliente.
• Interactuar con todas las áreas internas para resolver solicitudes y desarrollar proyectos de mejora.
• Relacionarse con clientes para la gestión de contratos y presentación de resultados semestrales.
• Garantizar el cumplimiento de estándares de calidad y políticas internas en el servicio al cliente.

Perfil buscado (h/m)

El/la candidato/a seleccionado deberá cumplir los siguientes requisitos:

• Profesional graduado en Administración de Empresas, Ingeniería Industrial, Ingeniería Comercial o áreas afines.
• Mínimo 5 años de experiencia en relaciones públicas, seguros y/o gestión de proyectos.
• Dominio avanzado del idioma inglés.
• Familiaridad con software de gestión de mantenimiento aeronáutico.
• Habilidades a nalíticas y de síntesis.
• Fuertes competencias en negociación, manejo de relaciones interpersonales y toma de decisiones.
• Habilidades comprobadas en liderazgo y gestión de equipos.
• Conocimiento en métricas y herramientas de CRM.

Qué Ofrecemos

• Presencial
• Contrato a término indefinido con estabilidad laboral.
• Oportunidad de crecimiento profesional en el sector aereonáutico.
• Ambiente laboral colaborativo y enfocado en la excelencia.
• Acceso a programas de formación y desarrollo continuo.
• Beneficios adicionales según políticas internas de la empresa.

• Experiencia manejando el cumplimiento de contratos y servicio al cliente.
• Excelente nivel de inglés (C1)

Acerca de nuestro cliente

Nuestro cliente es una empresa de gran tamaño en el sector aereonáutico, reconocida por su enfoque en la excelencia operativa y la innovación en sus procesos.

Descripción

• Diseñar e implementar estrategias para mejorar la experiencia del cliente dentro del sector aereonáutico.
• Supervisar y gestionar el desempeño del equipo de servicio al cliente.
• A nalizar métricas clave para identificar áreas de mejora en el servicio al cliente.
• Actuar como punto de contacto principal para resolver problemas críticos de clientes.
• Gestionar la autorización, formalización, modificación y renovación de contratos de mantenimiento.
• Asegurar el cumplimiento de cláusulas contractuales en términos de condiciones, costos y calidad del servicio.
• Colaborar con otros departamentos para garantizar una experiencia de cliente consistente y eficiente.
• Implementar herramientas tecnológicas para optimizar los procesos de atención al cliente.
• Interactuar con todas las áreas internas para resolver solicitudes y desarrollar proyectos de mejora.
• Relacionarse con clientes para la gestión de contratos y presentación de resultados semestrales.
• Garantizar el cumplimiento de estándares de calidad y políticas internas en el servicio al cliente.

Perfil buscado (h/m)

El/la candidato/a seleccionado deberá cumplir los siguientes requisitos:

• Profesional graduado en Administración de Empresas, Ingeniería Industrial, Ingeniería Comercial o áreas afines.
• Mínimo 5 años de experiencia en relaciones públicas, seguros y/o gestión de proyectos.
• Dominio avanzado del idioma inglés.
• Familiaridad con software de gestión de mantenimiento aeronáutico.
• Habilidades a nalíticas y de síntesis.
• Fuertes competencias en negociación, manejo de relaciones interpersonales y toma de decisiones.
• Habilidades comprobadas en liderazgo y gestión de equipos.
• Conocimiento en métricas y herramientas de CRM.

Qué Ofrecemos

• Presencial
• Contrato a término indefinido con estabilidad laboral.
• Oportunidad de crecimiento profesional en el sector aereonáutico.
• Ambiente laboral colaborativo y enfocado en la excelencia.
• Acceso a programas de formación y desarrollo continuo.
• Beneficios adicionales según políticas internas de la empresa.

At DHL Express, our purpose is
"Connecting people, improving lives."
We are the most international company in the world,
"the big yellow machine"
as we love to call it. Specifically, in our Central and South America region, we cover 15 countries, from Tikal National Park in Guatemala to Ushuaia in Tierra del Fuego, Argentina. We are more than 3,400 Certified International Specialists who work passionately and motivated AS ONE team, moving over 10 million shipments a year, exceeding our customers' needs, while supporting their businesses and positively impacting our communities at the same time. We are the #1 Great Place to Work in Latin America and we are very proud of it. And we have great news … We are looking for a Superstar like you, customer-focused and eager to have the best day, every day…

Role Purpose:
The Employee Experience Manager is responsible for shaping and executing a holistic employee experience strategy at the national level, ensuring alignment with DHL Express's global culture and values. This role plays a pivotal part in creating a workplace where every employee feels heard, valued, and inspired to contribute their best. Additionally, the role champions Corporate Social Responsibility (CSR) to amplify the organization's impact within the broader community, embedding purpose into the employee lifecycle and the company's brand as an employer of choice.

Main Responsibilities:

• Translate global frameworks into locally relevant strategies, collaborating with leaders to embed best practices across the employee lifecycle.
• Lead the full Employee Engagement Survey cycle, including communication, analysis, feedback, and action planning, providing insights and recommendations to leadership.
• Manage Great Place to Work and similar certifications, ensuring alignment with global standards and delivering progress reports and executive presentations.
• Execute global and local recognition initiatives, such as Employee of the Year and Service Awards, to foster a strong culture of appreciation.
• Develop and oversee comprehensive mental, physical, and emotional wellbeing initiatives, partnering with health providers and tracking impact.
• Implement DEIB strategies tailored to local needs, promoting inclusive practices, psychological safety, and reporting on progress.
• Drive national CSR strategies, supporting volunteerism, sustainability, and community engagement while measuring social impact.
• Lead internal communication campaigns that activate culture, enhance employee connectivity, and strengthen engagement across initiatives.

Your Perfil

• Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, Communications, or related field
• Minimum of 8 years' experience in Employee Experience, Engagement, CSR, or Culture-related roles, ideally in multinational environments.
• Proficiency in English and Spanish

About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement—we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work.

About The Opportunity
You will be required to report to buildings you manage each day and will be the owner of the Member experience in each building in your portfolio, generally 2-4. You will also be responsible for ensuring we are meeting our member's needs and our WeWork global standards and targets on member experience satisfaction.

Membership Engagement & Retention
Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

• Assume ownership and manage the relationship with key accounts within the multiple buildings you oversee.
• Ensure all accounts within your buildings have an assigned point of contact.
• Meet with members to resolve issues, process member terminations, and other issues of complexity.
• Serve as a point of escalation and be a final decision maker on WeWork policies and procedures to members.
• Monitor the member escalation process to ensure alerts are being properly addressed.
• Be accountable for member retention, Net Promoter Scores (NPS), and overall member satisfaction.
• Review Net Promoter Scores and member satisfaction results regularly and implement building-specific plans to improve KPIs.
• Lead building site tours for VIPs as needed.
• Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team.

Building Operations And Management

• Ensure quality and upkeep expectations are being adhered to and SLAs for member submitted requests are being met.
• Hold the team accountable for general operational policies and standards.
• Engage with Landlords in conjunction with the Asset Director and Real Estate to handle any building-related escalations.
• Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
• Be accountable for building-level OPEX in partnership with the Building Operations team.
• Conduct tours of the space for potential new members while sharing benefits tailored to their needs
• Analyze cluster ancillary revenue data, drive initiatives to increase ancillary revenue in your cluster and partner with central teams on ancillary revenue driving projects (i.e. private events, partnerships, parking, etc)
• Oversee Community responsibilities for Member companies in buildings where Community is not present which may include owning certain operational duties, liaising with Sales and Account Management, as well as supporting specific contractual agreements.

Team Management

• Oversee and lead teams within your buildings to execute on their objectives as an individual and a team to reach business & member goals.
• Ensure teams have been trained thoroughly during the on-boarding process and have the tools necessary to succeed in their respective roles.
• Ensure your time is split appropriately between your buildings to make sure teams feel supported in their day-to-day activities.
• Support direct reports in the creation of a development plan, through ongoing tailored coaching and by meeting with them weekly in a one-on-one setting to deliver feedback.
• Support individuals to pursue meaningful growth opportunities, within the role and through promotion. Recognize positive performance as appropriate.
• Track performance of direct reports regularly and conduct performance management reviews in sync with WeWork's People Calendar.

Budget Setting & Expense Tracking

• Provide input to and set monthly, quarterly and yearly budgets Review monthly building budget and result comprehensively for optimization.

About You
We'd love to hear from you if you meet the qualifications below:

• Bachelor's Degree in Business, Marketing, Hospitality, or other related degrees.
• Proficient in English.
• 5+ years or equivalent experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience. Customer service experience required.
• 2+ years of management experience of leading a team made up of individual contributors.
• Understanding and experience leading a team.
• Must have strong verbal and written communication skills, project management, and business operations experience.
• Like challenges, and embraces change in a fast-paced environment.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.

Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

G)

Colombia-Distrito Capital de Bogotá-Bogotá | Tiempo completo | Tiempo Definido | Mixed Shift

At DHL Express, our purpose is

"Connecting people, improving lives."

We are the most international company in the world,

"the big yellow machine"

as we love to call it. Specifically, in our Central and South America region, we cover 15 countries, from Tikal National Park in Guatemala to Ushuaia in Tierra del Fuego, Argentina. We are more than 3,400 Certified International Specialists who work passionately and motivated AS ONE team, moving over 10 million shipments a year, exceeding our customers' needs, while supporting their businesses and positively impacting our communities at the same time. We are the #1 Great Place to Work in Latin America and we are very proud of it. And we have great news … We are looking for a Superstar like you, customer-focused and eager to have the best day, every day…

Role Purpose:

The Employee Experience Manager is responsible for shaping and executing a holistic employee experience strategy at the national level, ensuring alignment with DHL Express's global culture and values. This role plays a pivotal part in creating a workplace where every employee feels heard, valued, and inspired to contribute their best. Additionally, the role champions Corporate Social Responsibility (CSR) to amplify the organization's impact within the broader community, embedding purpose into the employee lifecycle and the company's brand as an employer of choice.

Main Responsibilities:

• Translate global frameworks into locally relevant strategies, collaborating with leaders to embed best practices across the employee lifecycle.
• Lead the full Employee Engagement Survey cycle, including communication, analysis, feedback, and action planning, providing insights and recommendations to leadership.
• Manage Great Place to Work and similar certifications, ensuring alignment with global standards and delivering progress reports and executive presentations.
• Execute global and local recognition initiatives, such as Employee of the Year and Service Awards, to foster a strong culture of appreciation.
• Develop and oversee comprehensive mental, physical, and emotional wellbeing initiatives, partnering with health providers and tracking impact.
• Implement DEIB strategies tailored to local needs, promoting inclusive practices, psychological safety, and reporting on progress.
• Drive national CSR strategies, supporting volunteerism, sustainability, and community engagement while measuring social impact.
• Lead internal communication campaigns that activate culture, enhance employee connectivity, and strengthen engagement across initiatives.

Your Perfil

• Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, Communications, or related field
• Minimum of 8 years' experience in Employee Experience, Engagement, CSR, or Culture-related roles, ideally in multinational environments.
• Proficiency in English and Spanish

Entidad Legal de Posteo DHL Express Colombia Ltda.

Job Description: Event & Experience Manager

Position Overview

We are seeking a dynamic and highly organized Event & Experience Manager to lead the planning, execution, and continuous improvement of 12–20 major events annually. This role sits at the intersection of internal culture building and brand promotion, ensuring that every event—whether designed for our employees, partners, or customers—embodies our values, strengthens our team, and elevates our coffee business in the marketplace.

Key Responsibilities

Event Strategy & Planning

• Develop and manage the annual event calendar spanning internal cultural experiences, external brand activations, and community engagement initiatives.

• Align event themes with company goals, ensuring they showcase our coffee products, highlight innovation, and reinforce our cultural pillars.

• Create budgets, timelines, and project plans for each event.

Execution & Operations

• Oversee all event logistics including venue selection, catering, equipment, branding, décor, and staffing.

• Partner with cross-functional teams (marketing, HR, sales, product) to ensure alignment and maximize event impact.

• Manage external vendors, agencies, and contractors, negotiating favorable terms and ensuring flawless execution.

Culture & Experience

• Design internal cultural events (e.g., company gatherings, employee appreciation days, themed celebrations) that build connection and celebrate milestones.

• Curate unique, memorable experiences that embody our mission and inspire employees and partners.

Brand Promotion & Marketing

• Plan consumer-facing activations (e.g., coffee tastings, pop-ups, retail launches, trade shows) to build visibility and drive brand awareness.

• Collaborate with marketing to design event content, storytelling, and post-event campaigns.

• Capture and report ROI metrics such as engagement, leads, media coverage, and sales impact.

Measurement & Improvement

• Track event performance against goals and provide insights for continuous improvement.

• Develop playbooks and processes to make each event more efficient and impactful year over year.

Qualifications

• 5+ years of experience in event management, brand activations, or experiential marketing (food & beverage or lifestyle brands preferred).

• Proven track record of managing multiple events annually (5+), with measurable business and cultural impact.

• Strong project management, budget oversight, and vendor negotiation skills.

• Creative thinker with an eye for detail, capable of transforming ideas into unforgettable experiences.

• Exceptional interpersonal and communication skills to work with employees, executives, partners, and customers.

• Passion for coffee culture, hospitality, and brand storytelling.

What Success Looks Like

• Employees feel connected, inspired, and proud of our company culture.

• Customers, partners, and the community recognize our coffee brand as innovative, experiential, and memorable.

• Events run seamlessly, within budget, and deliver clear cultural and business ROI.

• Location:
  Remote with availability to travel frequently (plus: having a visa)
• Full-time schedule
• English Level: B2