89 Ofertas de Experience Manager en Colombia

On behalf of Tipalti , SD Solutions is looking for a talented Customer Experience Manager to step onto a fintech unicorn rocketship!

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

A Customer Experience Manager (CXM) is a role that bridges the gap between a company's technical team and its clients. CXMs typically work in the technology or software industry and are responsible for providing personalized support, guidance, and technical expertise to clients. Their primary goal is to ensure that clients' technical needs are met and that they receive maximum value from the products or services they've purchased.

Responsibilities:

• Client Relationship Management: CXMs establish and maintain strong relationships with clients. They serve as the main point of contact for technical matters and act as a liaison between clients and the internal teams
• Technical Expertise: CXMs possess in-depth knowledge of the company's products, services, and technologies. They understand the technical aspects of the offerings and can effectively communicate and troubleshoot technical issues.
• Needs Assessment: CXMs work closely with clients to understand their unique technical requirements and business goals. Based on this understanding, they provide recommendations and solutions that align with the client's needs.
• Customization and Integration: Depending on the client's needs, CXMs may assist in customizing and integrating the company's products or services into the client's existing systems and workflows.
• Issue Resolution: When technical issues arise, CXMs provide timely and effective troubleshooting support. They collaborate with internal teams to ensure swift issue resolution.
• Proactive Support: CXMs anticipate potential technical challenges and provide proactive guidance to prevent issues from occurring. This can include best practices, optimization strategies, and regular check-ins.
• Training and Education: CXMs educate clients on how to use the products or services effectively. They may provide training sessions, workshops, and documentation to ensure clients are empowered to utilize the offerings to their fullest potential.
• Account Growth and Expansion: CXMs identify opportunities for upselling or cross-selling additional products or services that align with the client's evolving needs.
• Performance Tracking: CXMs monitor the performance of the products or services for each client and provide regular reports on usage, trends, and outcomes.
• Collaboration: CXMs collaborate with various internal teams, such as sales, product development, and support, to ensure a seamless customer experience.
• Overall, a Customer Experience Manager plays a crucial role in ensuring that clients receive exceptional technical support and achieve their desired outcomes with the company's products or services. The specific responsibilities and qualifications for this role may vary depending on the company and industry.

Requirements:

• Experience with Netsuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus.
• Ability to clearly articulate solutions to complex technical issues, post-investigation.
• Ability to manage high ticket volumes with proven ability and willingness to learn new skills.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• This is a hybrid position and requires you to be in the office Monday, Tuesday, and Thursday.

Advantages:

• Experience in working with Zendesk, Salesforce, JIRA, etc.
• Experience with Payments / Fintech.
• Experience in an enterprise software or SAAS company.
• Ability to read database tables using SQL queries.

About the company:

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.

By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy , and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

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On behalf of Tipalti , SD Solutions is looking for a talented Customer Experience Manager to step onto a fintech unicorn rocketship!

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. A Customer Experience Manager (CXM) is a role that bridges the gap between a company's technical team and its clients. CXMs typically work in the technology or software industry and are responsible for providing personalized support, guidance, and technical expertise to clients. Their primary goal is to ensure that clients' technical needs are met and that they receive maximum value from the products or services they've purchased.

Responsibilities:

• Client Relationship Management: CXMs establish and maintain strong relationships with clients. They serve as the main point of contact for technical matters and act as a liaison between clients and the internal teams
• Technical Expertise: CXMs possess in-depth knowledge of the company's products, services, and technologies. They understand the technical aspects of the offerings and can effectively communicate and troubleshoot technical issues.
• Needs Assessment: CXMs work closely with clients to understand their unique technical requirements and business goals. Based on this understanding, they provide recommendations and solutions that align with the client's needs.
• Customization and Integration: Depending on the client's needs, CXMs may assist in customizing and integrating the company's products or services into the client's existing systems and workflows.
• Issue Resolution: When technical issues arise, CXMs provide timely and effective troubleshooting support. They collaborate with internal teams to ensure swift issue resolution.
• Proactive Support: CXMs anticipate potential technical challenges and provide proactive guidance to prevent issues from occurring. This can include best practices, optimization strategies, and regular check-ins.
• Training and Education: CXMs educate clients on how to use the products or services effectively. They may provide training sessions, workshops, and documentation to ensure clients are empowered to utilize the offerings to their fullest potential.
• Account Growth and Expansion: CXMs identify opportunities for upselling or cross-selling additional products or services that align with the client's evolving needs.
• Performance Tracking: CXMs monitor the performance of the products or services for each client and provide regular reports on usage, trends, and outcomes.
• Collaboration: CXMs collaborate with various internal teams, such as sales, product development, and support, to ensure a seamless customer experience.
• Overall, a Customer Experience Manager plays a crucial role in ensuring that clients receive exceptional technical support and achieve their desired outcomes with the company's products or services. The specific responsibilities and qualifications for this role may vary depending on the company and industry.

Requirements:

• Experience with Netsuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus.
• Ability to clearly articulate solutions to complex technical issues, post-investigation.
• Ability to manage high ticket volumes with proven ability and willingness to learn new skills.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• This is a hybrid position and requires you to be in the office Monday, Tuesday, and Thursday.

Advantages:

• Experience in working with Zendesk, Salesforce, JIRA, etc.
• Experience with Payments / Fintech.
• Experience in an enterprise software or SAAS company.
• Ability to read database tables using SQL queries.

About the company:

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.

By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy , and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

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**Descripción empresa**:
En IKEA nos dirigimos hacia una sola visión; el brindar un mejor día a día para la mayoría de las personas. A través de nuestros productos de amoblamiento y decoración queremos hacer de tu casa un hogar; con productos sustentables, estéticos y de bajo costo, llevando nuestras tiendas a más de 50 países en la actualidad.

¿Sabías que empezamos en 1943 como un pequeño negocio en Suecia rural? Hemos dado grandes pasos desde eso para llegar hoy a Latinoamérica, y continuar con una gran misión; ser una marca global que inspire y le permita a millones de personas acceder al hogar de sus sueños.

Nos llena de orgullo ser una compañía guiada por sus valores, construida por su gente, y en donde trabajamos unidos para hacer una diferencia para el planeta y las comunidades que nos rodean.

¿CREES EN UN MUNDO DONDE TU TRABAJO PUEDE SER MÁS QUE UN TRABAJO? NOSOTROS SÍ.

**Misión del cargo**:
Construir y mantener una relación a largo plazo con clientes nuevos y existentes en un entorno retail multicanal

**Funciones del cargo**:
**Objetivo**:
Construir y mantener una relación a largo plazo con clientes nuevos y existentes en un entorno retail multicanal: valorando y satisfaciendo las necesidades y expectativas de los clientes, estimulando así visitas cada vez más frecuentes, un recorrido y experiência conveniente y gratificante en todos los puntos de contacto y áreas clave como: Experiência al cliente, cambios y devoluciones, soluciones de pago, puntos de información, Click & Collect, Smaland

**Funciones**:

- Liderar el diseño e implementación de protocolos de servicio, recorrido y experiência de compra del cliente, en todos los puntos de encuentro.
- "Identificar, analizar y actuar ante las necesidades, expectativas, y frustraciones de los clientes, asegurando el tono de voz, y la generación de planes de acción enfocados en atender las debilidades y oportunidades detectadas en el recorrido del cliente"
- Liderar la generación de los indicadores clave de gestión, métricas de experiência al cliente, y de desempeño del equipo, desde los sistemas ERP, CRM y demás dispuestos para la operación.
- Asegurar experiências de pago sin fricción, relevantes, personalizadas, y seguras en todos los puntos de contacto con el cliente en tienda. Incluyendo la disponibilidad, correcta ubicación y comunicación de las herramientas de compra en tienda.
- Liderar la ejecución, análisis y mejora de protocolos de cambios y devoluciones en tienda, asegurando una experiência al cliente relevante, y entregando una segunda oportunidad a los productos desde el equipo de recovery, y en cumplimiento de la normativa local y de seguridad de producto a nuestros clientes.
- Liderar las distintas soluciones de juego del cliente IKEA en tienda, ofreciendo una experiência divertida y positiva para toda la familia.
- Estar en constante búsqueda y generación de eficiencia en los procesos de CX, como parte de nuestra cultura de simplicidad y conciencia en costos.

**Requisitos**:
Título universitario en administración, ingeniería industrial o afines
Manejo de presupuestos
5 años de experiência en retail, liderando experiência y contacto con el cliente
Conocimientos en ERPs, CRM y herramientas de análisis de datos
Conocimientos generales de la normativa local aplicable al retail, y protección del consumidor
Inglés intermedio

**Condiciones Oferta**:

We currently have a career opportunity for a Lead Adobe Experience Manager (AEM) Developer to join our team located in LATAM.

As a Lead AEM Developer you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and support of application developed for our clients. As a member working in a team environment you will take direction from solution architects and Leads on development activities.

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

• Architect & Lead AEM Solutions: Design, architect, and lead the technical implementation of complex, scalable Adobe Experience Manager (AEM) solutions, ensuring adherence to best practices and technical standards.
• Guide Development & Quality: Oversee AEM development (components, templates, workflows, integrations), conduct rigorous code reviews, and enforce high-quality coding standards across the team.
• Mentor & Lead Agile Teams: Lead and mentor AEM developers, fostering technical growth and guiding team execution within an Agile/Scrum framework, including participation in relevant ceremonies.
• Translate Business Needs: Directly collaborate with clients and stakeholders to understand complex business requirements and translate them into effective technical specifications and AEM solution designs.
• Solve Complex Problems & Innovate: Troubleshoot intricate technical issues across the AEM ecosystem, manage technical risk, and drive the adoption of new AEM features and improvements.
• Conduct code reviews , ensuring adherence to high-quality standards and Agile best practices .
• Stay up-to-date with the latest AEM features and Adobe Experience Cloud updates to continuously improve the system and maximize its potential.

• Deep AEM & Technical Expertise: 6+ years of AEM development (AEM Sites/Assets, Java, Sling, OSGi, JCR) coupled with strong front-end (HTML/CSS/JS, React) skills and a solid grasp of AEM architecture and integrations.
• Proven Technical Leadership: Demonstrated experience leading AEM development teams, mentoring engineers, defining technical direction, and making key architectural decisions.
• Client-Facing & Communication Skills: Excellent communication and consulting abilities to effectively interact with clients, gather complex requirements, and clearly articulate technical solutions and trade-offs.
• Complex Problem-Solving: Strong analytical skills and proven ability to diagnose, troubleshoot, and resolve complex technical challenges within AEM and integrated enterprise systems.
• Agile & Best Practices Knowledge: Experience leading technical efforts in Agile environments (Scrum/Kanban) and strong understanding of SDLC, CI/CD, performance optimization, and security best practices for AEM.
• Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.
• Knowledge of SEO principles , performance optimization , and cross-browser compatibility best practices for AEM.
• Advanced English proficiency, with experience working in global teams .
• Adobe certifications (e.g., Adobe Certified Expert - AEM Sites) are a plus.

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, experience work-life balance, and become a part of our global community of talented, diverse, and knowledgeable colleagues. #J-18808-Ljbffr

About Recurly:

Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue in 2024.

Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.

As the Director, Product Management over our core subscription billing and management application, you’ll be responsible for delivering on a variety of product outcomes and themes that will fortify Recurly’s position as a leader in the subscription management and billing space. We’re seeking an individual with strong technical and business acumen who can evolve Recurly as a value-added partner with the right set of features and functionality customers can use to run their subscription business with ease and at scale. This role’s success will be measured by the candidate’s ability to increase efficiency and efficacy across a variety of user personas including growth marketers, financial analysts, customer service reps, and developers. In addition, as one of the leaders in our newly formed Colombian office, you will be responsible for collaborating with other leaders within the Colombian office to champion the Recurly culture, manage/improve cross functional processes (especially between Product and Engineering), and liaise between the Colombian office and Recurly’s executive and extended leadership teams.

Responsibilities

• Perform generative research on problem spaces/opportunity areas to ideate and prioritize innovative and differentiated customer-centric solutions and experiences; don’t just be an “order taker.”
• Own, manage, and defend theme based visions that align to strategic objectives and deliver outcomes, not just outputs
• Be the subject matter in your area. Excite and motivate internal and external stakeholders with your vision and the outcomes you plan to deliver
• Look across all Recurly products, features, and functionality to creative innovative solutions that solve problems or realize opportunities holistically. Don’t just own a feature, own a problem/opportunity
• Take big ideas and break them down into deliverable chunks of functionality that prioritize items with the highest ROI first (focus on getting value out to market quickly)
• Work cross functionally and collaboratively with leaders on Technology, Marketing, Sales, and Customer teams to drive successful product launches and execute successfully on go-to-market strategies. This could include driving partnership conversations, analyzing costs, facilitating pricing strategies, competitive analysis, etc
• Be an exceptional communicator, both written and oral. As a Senior PM, it is important that information you share is catered for the audience (including execs) you are delivering it to
• Quantify your impact through KPIs and metrics and hold yourself accountable to the outcomes you are trying to achieve
• Own the outcome. Do whatever it takes to deliver your vision and drive the outcomes you desire
  
  
  
  

Qualifications

• 7+ years of experience delivering product and features at a B2B Saas company including experience taking features from 0-1
• Experience as a team/functional leader liaising between teams on the ground and senior leadership, improving processes, and embodying company culture
• Working knowledge of modern technology and database concepts (SQL experience a major PLUS)
• Subscription billing and management experience (ideally managing features/products that drive subscriber acquisition, engagement, and lifetime value) is a nice-to-have
• Experience collaborating with engineering and technology teams to drive product development is a must
• Strong written and verbal communication skills that drive clarity and influence at the C-suite level as well drive successful collaboration and alignment across different levels of stakeholders across engineering, legal, compliance, marketing, operations, and finance
• Self-motivated, with a strong sense of ownership to drive product success
  
  
  
  

As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family.

Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Product Management and Marketing
• Industries Software Development

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About Recurly:

Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue in 2024.

Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.

As the Director, Product Management over our core subscription billing and management application, you’ll be responsible for delivering on a variety of product outcomes and themes that will fortify Recurly’s position as a leader in the subscription management and billing space. We’re seeking an individual with strong technical and business acumen who can evolve Recurly as a value-added partner with the right set of features and functionality customers can use to run their subscription business with ease and at scale. This role’s success will be measured by the candidate’s ability to increase efficiency and efficacy across a variety of user personas including growth marketers, financial analysts, customer service reps, and developers. In addition, as one of the leaders in our newly formed Colombian office, you will be responsible for collaborating with other leaders within the Colombian office to champion the Recurly culture, manage/improve cross functional processes (especially between Product and Engineering), and liaise between the Colombian office and Recurly’s executive and extended leadership teams.

Responsibilities

• Perform generative research on problem spaces/opportunity areas to ideate and prioritize innovative and differentiated customer-centric solutions and experiences; don’t just be an “order taker.”
• Own, manage, and defend theme based visions that align to strategic objectives and deliver outcomes, not just outputs.
• Be the subject matter in your area. Excite and motivate internal and external stakeholders with your vision and the outcomes you plan to deliver.
• Look across all Recurly products, features, and functionality to creative innovative solutions that solve problems or realize opportunities holistically. Don’t just own a feature, own a problem/opportunity.
• Take big ideas and break them down into deliverable chunks of functionality that prioritize items with the highest ROI first (focus on getting value out to market quickly).
• Work cross functionally and collaboratively with leaders on Technology, Marketing, Sales, and Customer teams to drive successful product launches and execute successfully on go-to-market strategies. This could include driving partnership conversations, analyzing costs, facilitating pricing strategies, competitive analysis, etc.
• Be an exceptional communicator, both written and oral. As a Senior PM, it is important that information you share is catered for the audience (including execs) you are delivering it to.
• Quantify your impact through KPIs and metrics and hold yourself accountable to the outcomes you are trying to achieve.
• Own the outcome. Do whatever it takes to deliver your vision and drive the outcomes you desire.

Qualifications

• 7+ years of experience delivering product and features at a B2B Saas company including experience taking features from 0-1.
• Experience as a team/functional leader liaising between teams on the ground and senior leadership, improving processes, and embodying company culture.
• Working knowledge of modern technology and database concepts (SQL experience a major PLUS).
• Subscription billing and management experience (ideally managing features/products that drive subscriber acquisition, engagement, and lifetime value) is a nice-to-have.
• Experience collaborating with engineering and technology teams to drive product development is a must.
• Strong written and verbal communication skills that drive clarity and influence at the C-suite level as well drive successful collaboration and alignment across different levels of stakeholders across engineering, legal, compliance, marketing, operations, and finance.
• Self-motivated, with a strong sense of ownership to drive product success.

As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family.

Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

#J-18808-Ljbffr

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Product Management

Job Description: Manager, Global Network Product – Product Strategy & Commercialization

Location: Bogota, Columbia

Job Description

The Manager – Product Strategy & Commercialization at Mastercard is responsible for driving the strategy, execution, and commercialization of network connectivity products and solutions. This role focuses on scaling adoption, managing go-to-market (GTM) initiatives, and ensuring the successful delivery of network product offerings across multiple markets. The ideal candidate will have a strong background in payments, business development, and product management, with a proven track record of executing complex programs and commercializing technology solutions within the financial services or payments industry

Key Responsibilities

• Lead the development and execution of product strategy and roadmap for network connectivity solutions, ensuring alignment with Mastercard’s global and regional business objectives.
• Drive the commercialization of new and existing network products, managing GTM activities, and supporting the adoption and scaling of offerings in key markets.
• Build and manage partnerships with strategic industry enablers, processors, acquirers, and other key stakeholders to expand the network ecosystem.
• Conduct high-quality market and competitive analysis to identify partnership opportunities, develop business cases, and propose new product and pricing models.
• Oversee program management for network product initiatives, ensuring successful integration, implementation, and ongoing support for customers and partners.
• Collaborate cross-functionally with product, engineering, sales, marketing, legal, compliance, and operations teams to deliver product enhancements and support GTM plans.
• Track, document, and report on commercialization initiatives, portfolio performance, and key performance indicators (KPIs) to identify growth opportunities and optimize strategies.
• Serve as a subject matter expert (SME) on network connectivity, providing training, guidance, and support to internal and external stakeholders.
• Ensure compliance with Mastercard’s security, regulatory, and operational standards in all product and commercialization activities.
  
  
  

Required Qualifications

• 8–10 years of experience in product management, product commercialization, or business development within the payments, financial services, or technology sectors.
• Deep understanding of payment networks, acquiring and processing ecosystems, and current payment trends (including instant payments, cross-border, and new messaging protocols).
• Proven track record of driving product strategy, managing product lifecycles, and executing successful GTM/commercialization initiatives.
• Strong analytical skills with the ability to interpret market data, develop business cases, and drive data-driven decisions.
• Excellent relationship management, communication, and stakeholder engagement skills, with experience working across global, cross-functional teams.
• Experience with agile development methodologies and product management tools is preferred.
• Knowledge of regulatory and compliance requirements in the payments industry is a plus.
• Bachelor’s degree required; advanced degree preferred.
  
  
  

Key Competencies

• Strategic thinking and innovation
• Program and project management
• Analytical and problem-solving skills
• Influencing and negotiation
• Cross-functional collaboration
• Results orientation and accountability
  
  
  

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

#J-18808-Ljbffr

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Specialist, Product Management
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
We are seeking a highly skilled and motivated Specialist to join our team and support Mastercard's Credit strategy across Latin America. The ideal candidate will have a strong background in managing multiple projects and collaborating with global and regional stakeholders to identify and address risks, opportunities, and strategic priorities.
Key Responsibilities
Collaborate with cross-functional teams to define a customer-centric product vision and ensure alignment between business priorities, development objectives, and market trends.
- Build robust business cases to support new initiatives, product enhancements, or strategic decisions.
- Develop clear, visually engaging PowerPoint presentations to communicate findings and recommendations to senior stakeholders.
- Collaborate with cross-functional teams to gather requirements, validate assumptions, and align on priorities.
- Deepen understanding of customer needs, motivations, and pain points to inform strategy and product enhancements.
- Build strong working relationships with internal and external stakeholders across markets.
- Identify and track issues, risks, and dependencies that may impact product development or strategic execution.
- Own and manage documentation that supports knowledge sharing across teams.
- Partner with global and local teams to monitor risks and opportunities within the Latin America and Caribbean (LAC) region and integrate findings into the Credit strategy.
- Act as project manager for multiple concurrent initiatives across the region.
- Analyze the impact and value of strategic initiatives and prepare documentation to support decision-making by key stakeholders.
- Provide regular progress updates and insights to Senior Management.
All About You
- Proven experience in managing strategic or product-related projects, ideally within the financial services or payments industry.
- Tech-savvy and innovative thinker with a strategic mindset.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities, with experience working across global and regional teams.
- Skilled in risk and opportunity monitoring and management.
- Comfortable managing multiple projects and priorities simultaneously.
Preferred Qualifications
- Experience in the financial services or payments industry.
- Knowledge of the Latin America and Caribbean (LAC) market.
- Proficiency in English and Spanish or Portuguese.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

About Recurly:

Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue in 2024.

Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.

As the Director, Product Management over our core subscription billing and management application, you’ll be responsible for delivering on a variety of product outcomes and themes that will fortify Recurly’s position as a leader in the subscription management and billing space. We’re seeking an individual with strong technical and business acumen who can evolve Recurly as a value-added partner with the right set of features and functionality customers can use to run their subscription business with ease and at scale. This role’s success will be measured by the candidate’s ability to increase efficiency and efficacy across a variety of user personas including growth marketers, financial analysts, customer service reps, and developers. In addition, as one of the leaders in our newly formed Colombian office, you will be responsible for collaborating with other leaders within the Colombian office to champion the Recurly culture, manage/improve cross functional processes (especially between Product and Engineering), and liaise between the Colombian office and Recurly’s executive and extended leadership teams.

Responsibilities

• Perform generative research on problem spaces/opportunity areas to ideate and prioritize innovative and differentiated customer-centric solutions and experiences; don’t just be an “order taker.”
• Own, manage, and defend theme based visions that align to strategic objectives and deliver outcomes, not just outputs.
• Be the subject matter in your area. Excite and motivate internal and external stakeholders with your vision and the outcomes you plan to deliver.
• Look across all Recurly products, features, and functionality to creative innovative solutions that solve problems or realize opportunities holistically. Don’t just own a feature, own a problem/opportunity.
• Take big ideas and break them down into deliverable chunks of functionality that prioritize items with the highest ROI first (focus on getting value out to market quickly).
• Work cross functionally and collaboratively with leaders on Technology, Marketing, Sales, and Customer teams to drive successful product launches and execute successfully on go-to-market strategies. This could include driving partnership conversations, analyzing costs, facilitating pricing strategies, competitive analysis, etc.
• Be an exceptional communicator, both written and oral. As a Senior PM, it is important that information you share is catered for the audience (including execs) you are delivering it to.
• Quantify your impact through KPIs and metrics and hold yourself accountable to the outcomes you are trying to achieve.
• Own the outcome. Do whatever it takes to deliver your vision and drive the outcomes you desire.

Qualifications

• 7+ years of experience delivering product and features at a B2B Saas company including experience taking features from 0-1.
• Experience as a team/functional leader liaising between teams on the ground and senior leadership, improving processes, and embodying company culture.
• Working knowledge of modern technology and database concepts (SQL experience a major PLUS).
• Subscription billing and management experience (ideally managing features/products that drive subscriber acquisition, engagement, and lifetime value) is a nice-to-have.
• Experience collaborating with engineering and technology teams to drive product development is a must.
• Strong written and verbal communication skills that drive clarity and influence at the C-suite level as well drive successful collaboration and alignment across different levels of stakeholders across engineering, legal, compliance, marketing, operations, and finance.
• Self-motivated, with a strong sense of ownership to drive product success.

As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family.

Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

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