226 Ofertas de Customer Success en Colombia

Customer Success Manager

Estamos buscando un(a) Customer Success Manager apasionado(a) por generar valor en cada interacción con el cliente, que nos ayude a fortalecer relaciones de largo plazo, impulsar la adopción de nuestros servicios y asegurar resultados sobresalientes.

Propósito del cargo

Garantizar el éxito de nuestros clientes mediante una gestión proactiva, estratégica y orientada a resultados, maximizando la retención, satisfacción y crecimiento de la cartera asignada.

Responsabilidades principales

• Gestionar y desarrollar relaciones sólidas con clientes clave.
• Acompañar el ciclo completo del cliente: onboarding, adopción, crecimiento y renovación.
• Identificar oportunidades de upselling y cross-selling.
• Monitorear indicadores de éxito (NPS, churn, adopción, engagement).
• Anticiparse a riesgos y generar planes de acción oportunos.
• Coordinar con equipos internos (ventas, producto, operaciones) para garantizar una experiencia integral.
• Actuar como la voz del cliente dentro de la organización.
• Diseñar e implementar estrategias de fidelización.

Perfil

• Profesional en Administración, Ingeniería, Mercadeo o carreras afines.
• Experiencia de 3 a 5 años en roles de Customer Success, Account Management o consultoría.
• Alta orientación al cliente y habilidades de comunicación excepcionales.
• Capacidad analítica y enfoque en métricas.
• Experiencia gestionando múltiples cuentas simultáneamente.
• Mentalidad estratégica y resolución de problemas.
• Proactividad y autonomía.

Conocimientos deseables

• Manejo de CRM (HubSpot, Salesforce u otros).
• Experiencia en entornos B2B.
• Conocimiento en métricas de Customer Success (LTV, CAC, churn, NPS).
• Inglés intermedio o avanzado (deseable).

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Join to apply for the Key Account Manager role at lemlist .

About Us

lemlist is the sales engagement platform that gives sales teams the unfair advantage they deserve.

Bootstrapped since day one, we’ve grown from 0 to $40M ARR in 6 years, without raising a single dollar. Today, we’re a profitable B2B SaaS company valued at $150M, trusted by 40,000+ sales teams worldwide to book more meetings and close more deals.

Mission

As a Customer Success Manager, you will own a portfolio of 100 high-value clients and contribute to $1M in Annual Recurring Revenue (ARR). Your goal is to drive customer success, maximize product adoption, and ensure long‑term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals for the North American Market.

Responsibilities

• Customer Onboarding & Adoption Led new clients through a structured and seamless onboarding experience. Provide tailored training and best practices to help customers maximize the value of lemlist. Proactively ensure customers integrate lemlist into their workflows for long‑term success.
• 🤝 Account Management & Growth Build and nurture strong relationships with key accounts to foster engagement and loyalty. Monitor customer health metrics, identify risks early, and implement retention strategies. Act as a strategic partner, helping clients optimize their use of lemlist to drive business results.
• Customer Success & Support Be the trusted advisor for your portfolio, ensuring customers achieve their goals. Collaborate closely with internal teams (Sales, Product, Support) to deliver an exceptional experience. Gather customer feedback and provide insights to improve product development.
• Retention & Expansion Identify and execute upsell and cross‑sell opportunities to increase account value. Develop and implement targeted expansion strategies to achieve 110% NRR. Drive renewals by ensuring customers see continued value in lemlist.

Qualifications

• Fluency in English (Spanish will be a +) You’ll be working with international clients.
• Customer‑first mindset You’re passionate about delivering outstanding customer experiences.
• Sales‑driven approach You understand how to drive revenue through upsells and retention.
• Strong communication skills You excel at building relationships and simplifying complex ideas.
• Proactive problem solver You take ownership, anticipate challenges, and find creative solutions.
• Experience in SaaS or Customer Success is a plus!

Benefits

• Ownership of a high‑value client portfolio in a fast‑growing company.
• Hands‑on experience in customer success, retention, and revenue growth.
• The chance to make a real impact by driving product adoption and customer satisfaction.
• A dynamic, international environment where innovation and collaboration thrive.

Recruitment Process

• Interview with Victoire (our TAM)
• Meet with Tal (Team Lead KAM)
• Business case + debrief (Yann Vp of Sales + Tal)
• Meet with Charles (CEO)
• Reference check
• Offer

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Industries: Software Development

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Join to apply for the Customer Success Manager, SMB role at Deel

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world‑class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought‑after leader in the transformation of global work.

Who Are You?

You'll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long‑term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product‑related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross‑functional project management with multiple stakeholders. Working with great people is a non‑negotiable priority because you thrive in a highly collaborative, high‑performance team. If that is you, join our team!

Duties

• Accounts: The Customer Success Manager will be responsible for a high volume of SMB accounts.
• Risk: Identify and flag risks that will lead to customer churn.
• Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
• Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
• Provide a high‑quality experience to our customers on a day‑to‑day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Requirements

• 2+ years of experience.
• Past history of elite performance.
• Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers.
• Strong desire to be in the technology space.
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them.
• Quantitatively inclined and data savvy; enjoys drawing insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.
• Reliable, motivated self‑starter with a passionate growth mentality; enjoys fast‑paced environments, isn’t deterred by setbacks or pivots, and thrives in roles requiring a very high degree of responsibility.
• Solid track record of achievement—e.g., success in a top‑tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards.
• Strong analytical foundation with the ability to manipulate and synthesize data.
• Curious by nature and interested in making an impact.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including optional WeWork access.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Equal Opportunity Employer

At Deel, we’re an equal‑opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at

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About the Role

We are looking for a highly energetic Customer Success Manager to join us!

You will gain experience building trustful relationships with our customers on all levels, in a variety of industries and across a broad geographical area. Easygenerator provides an eLearning authoring software solution (SaaS). We offer an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and have some fun along the way!

We established the customer success department in 2017 to help our customers accelerate the value they get out of the product and it did! Since then, the customer success department is growing rapidly. In this role you will own a portfolio of customers and work closely with them in designing and executing success plans to ensure their L&D objectives are met. It is the customer success manager’s mission to add value throughout the customer lifecycle to drive successful renewals, contract expansion and advocacy.

As an Easygenerator Customer Success Manager you will:

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
• Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
• Objectively assess account health scores and proactively take action to improve them to maximize customer retention.
• Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
• Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
• Develop and execute strategic success plans tailored to each customer’s objectives and use cases, supporting retention and unlocking opportunities for account expansion and upsell
• Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

What You Bring

• A bachelor’s degree or higher.

Experience. You have at least 2 years of Customer Success (or (key) account management related) experience

• Excellent communication skills. You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen.
• Commercial mindset. You have a passion for negotiating the best possible outcome for external and internal stakeholders.
• Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.
• A passion for HR tech is preferred. You’re up to date on the latest trends and developments in our discipline.

What’s In It For You

• Working in a fun & international environment surrounded by a dedicated team.
• Being part of a fast-growing scale-up environment where you can make an impact from day 1
• Career framework and growth coaching
• Develop yourself in the direction you love most: due to our fast growth, many new opportunities are unfolding quickly
• Remote working policy

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RoadFlex is a fintech company focused on modernizing financial services for the fleet and logistics industry. We build AI‑powered fleet card and expense management solutions that provide real‑time visibility, fraud prevention, and data‑driven insights to help fleets operate more efficiently.

About the role

The Customer Success Associate will develop, execute, and manage engagement strategies across a customer’s lifecycle—from account opening to ongoing servicing and default management. The role will support our business strategy by building scalable customer service processes and will work cross‑functionally with Sales, Operations, Product, Risk, and Support teams.

Key responsibilities

• Respond to customer support emails and resolve day‑to‑day issues promptly.
• Review and act on potential fraud alerts and other urgent tasks that impact the company’s strategy.
• Conduct account reviews, health checks, and proactive follow‑ups to maintain high customer satisfaction.
• Identify upsell and cross‑sell opportunities while maintaining a consultative approach.
• Manage customer accounts using CRM platforms such as HubSpot, Zendesk, Salesforce, Gohighlevel, Ringcentral, or similar tools.

Skills & Qualifications

• 2–4 years of experience in Customer Success, Account Management, Support, or Relationship Management within a SaaS, fintech, payments, logistics, or technology environment.
• Experience managing the complete customer lifecycle from onboarding through adoption, retention, renewals, and ongoing account servicing.
• Strong analytical skills with the ability to interpret account data, identify trends, and recommend actions to improve customer satisfaction and retention.
• Excellent communication and relationship‑building skills, able to serve as the primary point of contact for a portfolio of SMB or enterprise customers.
• Proven ability to work cross‑functionally and to handle escalations and issue resolution in a fast‑paced startup environment.

Bonus: Experience with trucking, fleet management, fuel cards, transportation, logistics, or financial services customers.

Compensation

We offer a competitive and attractive compensation package based on experience and performance, combined with the opportunity to grow within a fast‑growing technology startup.

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We are seeking a Customer Success Engineer (CSE) to serve as a pivotal technical partner for our post‑purchase clients, ensuring their success and high ROI with our advanced security solutions. This role focuses on driving value, optimizing complex security infrastructures, and troubleshooting critical issues. You will act as a trusted advisor, working alongside customers to solve technical challenges and proactively monitor environment health while collaborating closely with product and engineering teams.

Responsibilities

• Technical Advisory & Execution: Assist customers with product questions, write scripts, troubleshoot technical requests, and directly optimize their architecture and environment.
• Proactive Health Monitoring: Identify risks and technical gaps to prevent issues before they arise.
• Product Advocacy: Represent the voice of the customer and your team in ongoing product roadmap discussions.
• Product Experts Collaboration: Work together with product and engineering teams to ensure customers and partners get the most out of our products.
• Digital First Strategy: Translate team technical knowledge into articles and guides to scale customer coverage and self‑service.

Qualifications

• 5+ years of experience in Security Operations or Engineering with XSIAM and XDR/EDR environments.
• Familiarity with cloud technologies and providers (such as GCP, AWS, Azure) and their use‑cases.
• Strong understanding of enterprise network security, cloud infrastructure, and IT systems.
• Experience with Linux system administration and troubleshooting.
• Strong communication skills with a proven track record in customer‑facing roles.
• Ability to work in a fast‑paced, matrixed environment, managing multiple tasks under pressure.

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1 day ago Be among the first 25 applicants

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect our data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Job Summary

Are you ready to elevate your career and become an essential part of our team? As a Customer Success Specialist, you’ll be a crucial support system for our Account Management team, helping to build and strengthen client relationships. You’ll take ownership of complex issues, analyze data, and create compelling presentations that will be shared directly with our customers. You will have a direct impact on our ability to serve our clients and drive our business forward.

What You’ll Do

• Provide timely support to the Account Management team through various communication channels.
• Address customer needs and concerns to strengthen client relationships.
• Summarize and report detailed data, financial breakdowns, and other key information.
• Create solid presentations that may be shared directly with clients.
• Manage complex issues and billing‑related inquiries, taking full ownership from start to finish.

What You’ll Bring

• Advanced English skills.
• Intermediate proficiency in Microsoft Excel.
• Experience in a role requiring problem‑solving and critical thinking.
• The ability to work independently with moderate supervision.
• Strong communication skills, both written and verbal.

What We Offer

• Part of an ever‑evolving global organization focused on transformation and innovation.
• A culture of belonging in which you are encouraged to use your voice.
• Total Rewards to support your career and well‑being.
• The chance to work collaboratively with a diverse team.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J

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Overview

Customer Success Manager / Passport Global

Please watch this 2-minute video first:

Full time / 8 hours per day / Remote

Compensation: USD $1,500–$2,000 per month (based on experience)

• 13 days of paid vacation / 5 paid sick days / 11 floating holidays per year
• Option to purchase 761 shares

Must-Haves

• Based in Latin America
• 3+ years experience working in low-touch, high-tech Customer Success, Account Management or Sales roles

Working Hours: 9:00 AM to 5:00 PM in your time zone.

Contract Type: Independent contractor (you will be responsible for your own taxes and benefits).

Equipment: You need to provide your own computer equipment and internet.

Passport Global / /

Passport Global empowers brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

About the Role

As Passport’s SMB Customer Success Manager, you will report to the CSM Manager, while working heavily across Customer Success, CX, Product, and Marketing teams. You will be responsible for ensuring the success and owning the customer experience of our fast-growing small and mid-market customers.

In this role you will monitor the health of hundreds (going on thousands) of our SMB brands, drive their success with Passport, and improve their customer experience through a 1-to-many success model. Your days will be spent vacillating between driving internal initiatives to improve processes and solving SMB pain points, to creating meaningful large-scale interactions and delivering more value for our customers.

As the SMB CSM, you will become immersed in the world of SMBs, and will keep a pulse on what is important to them – through customer research, data analysis, and industry trends. You will help them navigate the complex world of international shipping by providing them with the best experience, product, and service on the market. You will define the customer lifecycle for SMB brands, and the important milestones Passport needs to successfully facilitate. We’ll look to you as the expert at Passport on all things SMB Customers, and will be able to provide meaningful insights on how we can best serve them. Ultimately, you’ll be tasked with growing our SMB revenue and retaining SMB customers.

Responsibilities

• Improve Passport’s SMB brand experience
• Reduce SMB brand churn
• Expand and upsell Passport’s line of products
• Serve as the SMB Customer Champion and Advocate
• Create a formal life cycle for SMBs
• Define clear internal escalation paths and project management of brand issues
• Monitor Health:
  • Monitor brands throughout customer lifecycle, defining and reporting on indicators of overall health and performance
  • Analyze product adoption, customer feedback, and other KPIs to prioritize and engage high-risk accounts
  • Conduct customer research as needed
• Drive Success:
  • Encourage product adoption and ensure SMB customers are maximizing the value of Passport’s services
  • Position Passport as a trusted partner to SMBs for international expansion and logistics
  • Host calls, trainings, webinars, and produce content to ensure that our customers are supported
  • Upsell Passport products (SoR, insurance, returns) and foster brand expansion to more countries
• Improve Customer Experience:
  • Collaborate with Sales and Onboarding to ensure a smooth and positive Onboarding experience for SMB brands
  • Create scalable nurture campaigns that decrease time to value and increase product adoption
  • Stay informed on customer support requests for SMB brands, and collaborate with relevant teams to resolve recurring pain points
  • Publish effective training materials, FAQs, and articles on our online customer knowledge base
  • Help inform Product, Engineering, and other internal teams about the drivers of churn and provide customer feedback to influence our product roadmap
  • Contribute to shaping escalation paths as the SMB customer segment and Success program evolves based on customer needs and Passport resources.
  • Own reporting for SMB brands
  • Document all communication with users and accounts accurately and in a timely manner via system tools
  • Ensure Salesforce data and records are clean and kept up to date

Skills and Characteristics

• 3+ years experience working in low-touch, high-tech Customer Success, Account Management or Sales roles
• Experience working in a high-volume, technology-assisted environment
• Strong verbal and written communication skills with a passion for developing deep customer knowledge
• Naturally curious with excellent critical thinking skills
• Resilient, adaptable and thrives in a fast-paced environment
• Ability to work independently, while also contributing as part of a team
• Ability to understand customer’s business needs and how those connect back to product value
• Proactive problem solver with experience developing creative solutions for customers and the business

Application Process

• Once you apply, you\'ll receive a 26-minute TestGorilla assessment to evaluate your problem-solving skills
• If you score well, I\'ll invite you to a video interview, and afterward we\'ll share personalized feedback from the conversation
• After the interview, you\'ll complete a take-home practical exercise
• Final step: You\'ll meet with the Hiring Manager

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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
specialist, customer success
Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.
Responsibilities
As a Specialist, Customer Success for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will support senior Customer Success Managers and work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.
The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
Customer Engagement:
- Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
- Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
- Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Growing the Business:
- Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products
- Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
- Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Technical & Program Readiness:
- Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
- Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
- Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products
All About You:
- Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
- Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
- Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
- Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
- Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
- Experience in identifying "next opportunity" for customers to further enhance the strength and value of the partnership for both parties
- Experience in creative thinking and development of innovative solutions to complex customer challenges
- Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
- Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
- Spanish and fluent in English. Portugues will be valuable.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.