6.020 Ofertas de Customer Success en Colombia

Summary

We're a fast-growing team building seamless experiences between sales, design, engineering, and our customers. Now, we're looking for a Customer Success Coordinator who thrives on keeping things moving. You'll be the operational and relational "glue" that ensures projects flow smoothly—from quote to delivery—making customers happy and giving sales the confidence to keep closing new business.

Primary Tasks

Quote & Design Coordination

• Turn sales requests into accurate quotes using our quote database
• Gather and submit design requests, keeping projects on track with quick turnaround

Project Management

• Prioritize deals by urgency and revenue impact
• Keep assets moving from design to engineering on schedule
• Track milestones and flag risks before they become roadblocks

Customer Interaction

• Act as the main point of contact post-sale—primarily over email, sometimes Zoom or phone
• Share order updates, answer questions, and solve issues with clarity and empathy
• Escalate complex challenges to the right teams when needed

Continuous Improvement

• Spot bottlenecks in our workflows and suggest smarter ways to work
• Keep project data complete, accurate, and up to date in our tracking tools

Must-Have Skills & Experience

Project Management

• Experience running multiple projects at once in a fast-paced environment
• Ability to re-prioritize quickly when urgency or profitability shifts
• Familiarity with Kanban, Scrum, or Gantt-based planning

Organization & Detail Orientation

• Proven track record using CRMs, spreadsheets, or project management software
• Meticulous with details—quotes, specs, and customer requirements must be right

Customer Communication

• Background in Customer Success, Account Management, or client services
• Excellent writing skills for clear, empathetic email communication
• Comfortable on Zoom or phone when needed

Tech Literacy

• Quick learner with internal systems (quote databases, ticketing, design handoff platforms)
• Proficient in Google Workspace and tools like Trello, Asana, or

Nice-to-Have Skills

Industry Knowledge

• Familiarity with how design and engineering teams collaborate in manufacturing

CRM & Quote Tools

• Experience with Pipedrive, HubSpot, or other quoting/CRM systems

Process Improvement Mindset

• Exposure to Lean, Six Sigma, or similar frameworks for streamlining workflows

Tools

• Google Workspace (Docs, Sheets)
• Project management software (Asana, Trello, , etc.)
• CRM or quoting systems (Pipedrive, HubSpot, or similar)
• Slack or other team communication platforms

How to Apply

Send your resume and a brief note highlighting your customer-facing project coordination experience. We want to see:

• Examples of projects you've managed end-to-end
• Times you've solved problems for customers or improved workflows
• Tools and systems you've mastered to keep projects running smoothly

This role is for someone who loves connecting dots, smoothing workflows, and keeping customers at the center of everything. If you're passionate about making collaboration seamless and delivering results—apply now.

Buscamos un(a) Customer Success (Coach de Éxito) para potenciar la transformación de nuestros alumnos y equipos

¿Tienes vocación de guía, visión estratégica y un corazón al servicio del crecimiento humano?

¿Te apasiona ver a otros brillar y te emociona acompañarlos en el camino hacia sus resultados?

¿Sientes que tu presencia transforma, que tus palabras activan y que tu escucha genera impacto?

Entonces… esto no es solo un trabajo. Es un propósito compartido.

En The MindsellerZ estamos creando una nueva generación de líderes y equipos de ventas conscientes, y tú podrías ser el motor que los acompaña en su evolución.

TU ROL SERA:

Asegurar que los estudiantes logren los resultados esperados al inscribirse en cualquiera de los programas ofrecidos por The Mindsellerz, acompañándolos desde el inicio hasta el final para que no solo consuman el contenido, sino que lo apliquen y obtengan transformaciones reales, cumpliendo así la oferta de valor prometida por la empresa.

Tu rol es motivar, orientar, resolver dudas, detectar posibles bloqueos en la aplicación del conocimiento, impulsar la retención, mejorar la experiencia del estudiante y ser un puente entre el alumno y el equipo académico. Este coach busca movilizar al estudiante a la acción y a los resultados, aumentando la finalización del programa, la tasa de satisfacción, la generación de casos de éxito y la recompra de productos al interior del ecosistema empresarial.

¿QUÉ NECESITAMOS DE TI?

• Formación profesional en administración, ventas, psicología o afines.
• Certificado como coach de negocios, liderazgo o similares.
• Formación y gusto por las ventas, negocios y liderazgo
• Pasión por el desarrollo personal.
• Comunicación profesional, enfocada a resultados, con capacidad de confrontación personal y empresarial.
• Experiencia previa en acompañamiento a empresas o negocios (plus)
• Experiencia comercial previa (plus)
• Conocimiento y/o formación en Experiencia de Usuario (UX)
• Acceso a internet. Trabajo principalmente remoto. Posibilidad de reuniones presenciales ocasionales.
• Disponibilidad de tiempo y exclusividad de trabajo con nosotros.
• Conocimiento en gestión de procesos y manejo de tiempo.
• Ubicación: Bogotá. Presencialidad ocasional

LO QUE TE OFRECEMOS:

• Trabajo principalmente remoto (80%)
• Entrenamiento en Ventas digitales de talla mundial
• Entrenamiento en IA aplicada a Ventas
• Crecimiento al interior The MindsellerZ- equipo fundador
• Crecimiento personal y bienestar empresarial

• Ambiente creativo, empático y colaborativo.

• Salario competitivo.

APLICA SI.

• Te apasiona ayudar a personas y empresas a generar resultados reales.

• Sabes sostener espacios con presencia, empatía y enfoque en resultados.

• Tienes una mirada amorosa, pero firme.

• Eres estructurado(a), pero no rígido(a).

• Sientes que este llamado te movió por dentro

Company Overview:

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit:

Team Overview:

We're seeking talented and thoughtful students to help define and execute our vision. You will work alongside other members of DiDi Colombia team delivering amazing results and completing challenging tasks every day. You will grow and develop within our team with the chance to continue your career with us after you graduate.

Role Responsibilities:

• Coordinating and consolidating data gathering activities and keep databases up to date.
• Carrying out analyses to monitor/evaluate SSL restaurants performance (from aggregated level, all the way down to brand and restaurant-level).
• Supporting the overall Customer Success team in the creation of periodic performance reports and presentations.

Role Qualifications:

• Student pursuing an Engineering, Finance, Business, or related degree from a leading University/School, and with a good academic track record.
• Passion or strong interest in the Technology and Start-up environment.
• Analytical and structured with good problem-solving skills.
• Advanced Excel.
• Good communication and interpersonal skills.
• Collaboration and a team player perspective with a positive attitude
• Willingness to learn and develop his/her skillset
• Self-motivation, proactiveness, with a can-do nature
• Highly proficiency in both Spanish and English is essential
• Great command of Microsoft Office tools - particularly Excel and PowerPoint
• SQL, Python, etc. (Must)

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

About Us

Our leading SaaS-based Global Employment Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we're dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About this Position:

As a Customer Success Manager at G-P, you will be at the forefront of delivering exceptional customer experiences. This role offers the chance to work with customers to drive retention, growth, and advocacy.

What you will do:

Customer Engagement

• Manage all post-sales activity for G-P's customers through strong onboarding, progressive adoption activities, operational day to day support, relationship-building, product knowledge, planning and execution
• Develop a trusted relationship with key customer contacts by delivering consistently responsive and best in class customer service; being customer-focused and consistently honoring commitments
• Fully accountable for customer retention by conducting occasional check-in calls across a wide range of customers for tactical items and perform strategic business reviews, with the ultimate focus on minimizing churn
• A key measure of success will be your ability to maintain the highest levels of CSat and NPS for your assigned Customers
• Continually monitor and update customer health records

Sales Excellence

• Develop high-level knowledge of our customers' business, roadmap, strategies, initiatives, goals through strategic business reviews
• Educates decision makers of assigned accounts on G-P's value proposition aligned to customer's business objectives and articulates how G-P solutions can help them achieve their business outcomes
• Proactively seek out and be fully accountable for revenue growth of your Customers through expansion, cross-sell, and up-sell opportunities through both inbound and outbound approaches; seek opportunities to expand key customer contact networks to unlock potential of how G-P's products can support across the customers' business.
• Establishes the competitive advantage by developing value-proposition presentations and specialized business plans for customers that drive business outcomes and align the right solution for customer needs to generate expansion opportunities.
• Responsible for outreach to Customers who have left within the previous 12 months by keeping them aware of changes to G-Ps offerings and services.

Customer Advocacy

• Function as the "voice of the customer" and provide feedback to internal teams, including Product, Sales, Operations, Billing, etc. on how G-P can better serve our customers.
• Help identify customers who would be good references and work with Marketing to create case studies

Product & Industry Expertise

• Proactively builds and maintains a strong knowledge of G-P's product landscape, solutions, and business priorities
• Strong GPP knowledge, and can share best practices and train customers to drive product adoption.
• Gain understanding of competitive landscape to demonstrate differentiation to customers

Project Management

• Support customers in projects to enable a seamless implementation of G-P's products, onboardings and offboardings
• Participate in cross-functional projects that impact the evolution of our customer experience, leveraging your experience and best practices to drive projects to completion.

What we are looking for:

Minimum Requirements:

• 3+ years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
• Experience of developing strong relationships with a high volume of customers
• Exceptional prioritization skills when managing multiple accounts
• Comfortable with technology
• Influencing skills
• Self-motivated with the ability to own and drive initiatives to completion; able to take a strong degree of ownership over their work
• Assertive problem-solver and proactive relationship manager who can respond quickly to customer needs and anticipate issues and resolve these in advance wherever possible; ability to think strategically and execute tactically
• Interpersonal skills, with the ability to quickly build rapport and establish trust and understanding of customers, professionals, global partners, and cross-functional teams at G-P; ability to leverage relationships to drive growth
• Outstanding communication and presentation skills; able to influence and effectively communicate with all levels; good listener and empathetic
• Adopts a business perspective when assessing situations and making decisions, with the ability to understand how those decisions will impact the business internally and the customer objectives
• Driven by passion for customers, be it making them successful in all dealings with G-P or retaining their business if at all possible

Preferred Qualifications:

• Project management and/or business planning
• SaaS or HCM experience
• Knowledge of EOR/global expansion industry
• Salesforce, CSM/CRM tools

We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks.

G-P. Global Made Possible.

G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at -p.com.

Experiencia previa en administración de PHs, atención al cliente o gestión operativa (deseable).

- Capacidad para comunicar de forma clara, empática y pedagógica a diferentes perfiles.

- Habilidad para convencer, acompañar y capacitar a usuarios no digitales.

- Organización, seguimiento y gestión autónoma de comunidades asignadas.

- Conocimiento básico en herramientas digitales y manejo de datos.

- Pasión por la mejora continua, el trabajo en equipo y la experiencia del cliente.

Plus que valoramos:

- Experiencia trabajando con software o tecnología aplicada a edificios o comunidades.

- Experiencia en gestión de cartera o resolución de conflictos.

- Formación en propiedad horizontal, administración o afines.

Tipo de puesto: Tiempo completo

Company Overview

Rankbreeze is on a mission to help Airbnb hosts make better decisions with data through thought leadership and automation. Our platform empowers short-term rental owners with insights and tools to increase their bookings and optimize their listings. If you thrive in a dynamic & mission-driven environment, then this role is for you

Why Rankbreeze?

• Join a fun, stimulating & fast-paced startup environment
• Be part of a growing Canadian tech company
• Work in a flexible remote environment
• A competitive salary with professional growth
• Paid time off

Role Overview

We are looking for a Customer Success & Project Coordinator to help our users get the most value out of Rankbreeze and support the smooth delivery of our services. In this role, you'll work closely with users to provide helpful, timely support, while also collaborating with internal team members to keep service tasks on track.

You'll play a key role in improving how we work by contributing ideas and helping streamline our processes as we grow. This is a great opportunity for someone who thrives in a dynamic environment, enjoys collaborating with both internal and external stakeholders, solving problems, and wants to be a part of a fast-paced startup with lots of room to learn and grow.

You'll be responsible for:

• Supporting users with timely, helpful responses to software and service-related inquiries.
• Coordinating client projects so deliverables are high-quality and on time.
• Keeping track of timelines and making sure clients, writers, and editors stay in sync.
• Sharing user feedback and insights to help improve our product and services over time.

Key Responsibilities

Client Support & Coordination

• Provide timely, high-quality support to users of our software and listing optimization services.
• Guide customers through the onboarding and fulfillment process with clarity and care.
• Manage service timelines and coordinate deliverables between team members and clients.

Project Management

• Keep service deadlines on track and take initiative to flag or resolve delays.
• Monitor task progress across multiple projects and ensure smooth handoff to the clients.
• Regularly identify areas for workflow improvement and propose new ways to streamline operations.

Process & Product Feedback

• Identify recurring pain points and recommend system/process updates.
• Suggest product and service enhancements based on client feedback and team observations.
• Collaborate with the team to enhance the customer experience, both through automation and personal touch.

Required Skills & Experience

Project Coordination Skills

• Highly organized and comfortable keeping track of multiple timelines and tasks
• Detail-oriented with the ability to juggle short-term tasks and long-term planning

Customer Success Mindset

• Personable, empathetic, and proactive in communication
• Strong written and verbal communication skills

Technical Comfort

• Quick to learn new software and comfortable using different tools
• Familiarity with tools like Slack, Canva, Intercom is a plus

Mindset & Soft Skills

• Action-oriented, self-directed, and outcome-driven
• Fast learner who enjoys figuring things out on the go
• Works well with others and communicates openly
• Thrives in a fast-paced, flexible environment

Schedule

• Day shift
• Monday to Friday
• Weekends as required

Benefits

• Paid time off
• Work from home
• Fully remote
• Growth Opportunities: can grow to become the Head of Support

Rankbreeze asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact Rankbreeze directly.

Ubicación: Remoto (base en Colombia)

En
Scandinavian Capital Markets
, un bróker escandinavo regulado y reconocido a nivel internacional, buscamos un
Customer Success Manager
que nos ayude a guiar a nuestros clientes en Latinoamérica hacia una experiencia exitosa desde el primer contacto hasta convertirse en socios de largo plazo.

Responsabilidades principales

• Contactar y dar seguimiento a leads y clientes
  por teléfono, correo y otros canales.
• Acompañar a los prospectos en todo el embudo de ventas
  , ayudándoles a completar el proceso de registro y toma de decisiones.
• Construir y mantener relaciones sólidas
  con clientes, asegurando una atención cercana y personalizada.
• Colaborar con los equipos de ventas y operaciones
  para garantizar una experiencia fluida y satisfactoria.
• Detectar oportunidades de crecimiento
  mediante upselling y cross-selling, alineando soluciones con las metas del cliente.

Perfil que buscamos

• Excelentes habilidades de comunicación en español (inglés es un plus).
• Experiencia previa en
  customer success, ventas o gestión de cuentas
  será valorada.
• Pasión por brindar un servicio cercano y orientado a resultados.
• Capacidad para gestionar múltiples clientes y prioridades al mismo tiempo.
• Interés en los mercados financieros y servicios de inversión (formación incluida).

Lo que ofrecemos

• Ser parte de un
  bróker boutique internacional
  con valores escandinavos de transparencia y confianza.
• Trabajar en un entorno
  global y dinámico
  , con clientes en diferentes continentes.
• Oportunidades reales de
  crecimiento profesional
  en ventas, customer success y servicios financieros.
• Paquete competitivo con
  incentivos por desempeño
  .

Importante empresa busca Coordinador de Estrategia de éxito del cliente para liderar equipos especializados en onboarding, farming, retención y renovaciones. Posición estratégica con enfoque en optimización de procesos y análisis de datos para maximizar la experiencia del cliente.

REQUISITOS:

• +5 años en roles estratégicos de Servicio al Cliente

• Conocimiento en metodologías de optimización y marcos estratégicos

• Dominio en análisis de datos y herramientas de business intelligence

• Inglés avanzado - Obligatorio

• Liderazgo y comunicación ejecutiva

• Capacidad de innovación y adaptabilidad

FUNCIONES:

• Liderar estratégicamente a líderes de procesos clave

• Desarrollar plan estratégico integral para el ciclo de vida del cliente

• Diseñar sistemas de medición de KPIs estratégicos

• Impulsar desarrollo profesional de líderes

• Establecer alianzas con otras áreas para estrategias centradas en cliente

BENEFICIOS:

• Contrato indefinido, tiempo completo

• Salario base + comisiones por cumplimiento de indicadores

• Trabajo híbrido (Bogotá - Home Office)

• Horario: Lunes a Viernes 9:00 - 18:00

• Desarrollo profesional y exposición estratégica

Descripción de la empresa

La Misión del Customer Success Coordinator es liderar y escalar las áreas de Onboarding y Farming para acelerar la adopción de la plataforma por parte de doctores y clínicas, maximizando el engagement temprano (0–90 días) y la Retención. El/la Coordinador(a) diseñará e implementará procesos, dirigiendo a los líderes y equipos híbridos, gestionando proyectos de mejora continua y tomando decisiones data‑driven para asegurar el cumplimiento de KPIs locales alineados con las directrices globales.

Descripción del empleo

• Formar y consolidar un equipo resiliente, orientado a datos, con estándares altos y feedback continuo (coaching, role‑plays, shadowing).
• Diseñar, documentar y versionar procesos (SOPs, playbooks, checklists); gobernanza de cambios y control de calidad.
• Detectar cuellos de botella, priorizar iniciativas y liderar proyectos de alto impacto (agile/kanban), desde hipótesis hasta ROI.
• Construir y mantener tableros en Sheets/Excel (deseable: Power BI / Tableau / Sigma); análisis de cohortes, funnels y retención.
• Definir KPIs y alertas tempranas (red flags) por etapa, segmento y especialidad; instaurar rituales de seguimiento con TLs y reps.
• Alinear con Ventas, Marketing, Producto, RevOps y Care para impulsar tráfico, adopción y resultados por especialidad/ciudad.
• Garantizar una experiencia excelente durante la implementación y consolidación; elevar CSAT/NPS y gestionar objeciones con enfoque consultivo.
• Orquestar acciones preventivas (educación, campañas, activación) y de rescate temprano.

Requisitos

• Experiencia entre 5 a 7+ años en CS/Operaciones en SaaS, con 2+ años liderando líderes (Team leads/Coordinadores/Supervisores)
• Historial probando escala de procesos, despliegue de proyectos y manejo de cambio en entornos dinámicos.
• Excel/Google Sheets avanzado (tablas dinámicas, modelado, fórmulas anidadas, gráficos; deseable nociones de SQL).
• Experiencia con CRM (HubSpot y/o Salesforce), gestión de pipelines y reportes.
• Experiencia en auditorías de calidad, diseño de playbooks y entrenamiento de equipos.
• Inglés B2–C1 (oral y escrito) para operar con equipos globales.

Información adicional

• Contrato directo a término indefinido
• Horario: L – V 9:00 – 18:00 hrs
• Rango Salarial: A convenir - Según experiencia y nivel de inglés
• Bonos/Comisiones: 2 - 4 millones COP en promedio
• Bono mensual de alimentación
• Personas a cargo: 8 –15 personas
• Ubicación: Bogotá
• Medicina prepagada