1.410 Ofertas de Customer Service Representative (part Time) en Colombia

Earn from Home Panelist Program - Customer Service Rep - Data Entry Agent - Job from Home & Part Time

We are currently looking for online assistance in our work from home Panelist Program. This is a legitimate opportunity for individuals who enjoy sharing their opinions on products, services, and market trends. As a Team Member, you will perform various tasks such as online data entry, email responses, reviews, surveys, and other online projects. This work from home job is rewarding and allows you to influence the industry and new products, sometimes even testing items before they are released publicly.

Entry Level Skills

• Strong outgoing personality with excellent communication skills and good work ethics.
• Data entry and organizational abilities.
• Effective listening, analytical skills, and the ability to summarize information and provide solutions.
• Familiarity with home computers and at least basic typing skills.
• Professional attitude, positivity, self-motivation, and the ability to work independently.
• Excellent time management and administrative skills with attention to detail.
• Additional Requirements: This is an online work-from-home position requiring:
• A personal PC less than 4 years old.
• High-speed internet access.
• Availability for full-time or part-time telemarketing positions.

To apply, visit:

We welcome self-motivated individuals comfortable working independently at home, especially those interested in email customer service, data entry, and product reviews.

Data entry agents come from various backgrounds including data entry, telemarketing, customer service, sales, clerical work, secretarial roles, administrative assistance, and retail.

En EADIC (Escuela Abierta de Desarrollo en Ingeniería y Construcción), somos una institución educativa internacional especializada en formación técnica y de posgrado. Apostamos por la innovación, el conocimiento y el talento digital para transformar el futuro de la ingeniería, arquitectura y construcción.

¿Cuál será tu misión como Help Desk?

Tu objetivo principal será garantizar que todas nuestras herramientas tecnológicas funcionen de manera óptima, brindando soporte a nuestros equipos y asegurando una experiencia fluida con nuestros sistemas IT.

Responsabilidades clave:

• Soporte técnico a usuarios (hardware y software)

• Gestión y mantenimiento de máquinas virtuales

• Configuración y asistencia en plataformas VoIP

• Administración de cuentas y accesos (altas, bajas, permisos)

• Gestión de Google Workspace y herramientas colaborativas

• Soporte en uso de CRM

• Control de inventarios tecnológicos

• Apoyo en procesos de ciberseguridad básica

Requisitos:

• Experiencia previa en soporte Help Desk o similar

• Conocimientos en hardware, software, redes y entornos virtuales

• Manejo fluido de Google Workspace (Gmail, Drive, Meet, etc.)

• Experiencia con herramientas de VoIP (ej. 3CX, RingCentral, etc.)

• Familiaridad con plataformas CRM (Zoho, HubSpot, etc.)

• Buena capacidad de comunicación y orientación al usuario

• Actitud resolutiva, organizada y colaborativa

Modalidad: 100% presencial ( parkway ) – Contrato termino indefinido

Horario: Lunes a viernes 7:30 a 17:15 -

Job description

En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que nos apasiona y co-creando un futuro mejor.

Con el fin de continuar creciendo, actualmente nos encontramos en la búsqueda de un técnico informático para trabajar como Help Desk Lead.

• Experiencia en la administración de mesa de ayuda y supervisión para la provisión de soporte técnico a los clientes de manera oportuna y precisa.
• Establecer estándares de servicio al cliente y las mejores prácticas a lo largo de todo el proceso de soporte técnico. Seguimiento con los clientes para identificar áreas de mejora.
• Desarrollar informes regulares sobre la productividad del equipo.
• Entrena y apoyar a los analistas de la mesa de ayuda.

• 2 a 3 años de experiencia
• Nivel mínimo a considerar: B2 en inglés

Join to apply for the Help Desk Technician role at UniFirst Corporation

Join to apply for the Help Desk Technician role at UniFirst Corporation

Direct message the job poster from UniFirst Corporation

Description

The Information Technology department is seeking a professional IT Service Desk Technician for level 1 support, to join our IT Service Desk team. The Level 1 IT Service Desk Technician is the first point of contact for end-users encountering IT-related issues and inquiries. This role involves providing timely technical support, troubleshooting common hardware and software problems, and escalating more complex issues to Level 2 technicians or other IT teams when necessary. The Level 1 Technician will provide first-level troubleshooting support for a variety of computing issues, assists in maintaining documentation, and ensure excellent customer service standards are met.

Principal Accountabilities:

• Provide initial technical support and assistance to end-users via phone, email, MS teams, or a ticketing system.
• Act as first point of contact for all IT issues, quickly responding to Team Partner requests for IT service within SLA guidelines.
• Identify, diagnose, and resolve basic hardware and software issues, including password resets, software installations, and printer configurations.
• Log all Service Desk interactions accurately and promptly into the ticketing system, ensuring proper categorization, prioritization, and resolution.
• Follow standard operating procedures and troubleshooting guides to resolve common IT problems independently.
• Escalate unresolved issues to Level 2 technicians or other IT teams, providing detailed information and documentation for further investigation and resolution.
• Assist in maintaining and updating documentation, knowledge base articles, and standard operating procedures for IT support processes and procedures.
• Provide excellent customer service and communication, keeping end-users informed of the status of their requests and ensuring satisfaction with the resolution provided.
• Adhere to IT policies, procedures, and security standards.

Requirements :

• High school diploma required.
• Associate degree in a technical discipline (Computer Science, MIS, Engineering, IT, etc.) or 1+ years in an IT related field
• 1+ years in a Call Center/Service Desk enterprise environment
• Strong customer service focus, organizational skills, and ability to multi-task with excellent time management skills required.
• Basic understanding of computer hardware, operating systems (Windows 10/11), and common business applications (Office 365, Active Directory, SSO, etc.)
• Hands on experience working with an ITSM/ticketing system (ServiceNow, Cherwell, Remedy, etc.)
• Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical end-users.
• Ability to take initiative, assume responsibility and follow up in a timely manner.
• Ability to maintain composure and re-prioritize work in a fast-paced environment.
• 1+ Years working in a business environment as part of a team.
• Ability to travel up to 10%.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Technology, Information and Media

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Join to apply for the Help Desk Technician role at Keyrus

Join to apply for the Help Desk Technician role at Keyrus

Join KEYRUS and help us shape the future!

Who Are We?

At Keyrus, we're passionate about innovation and technology. We’re a French company with over 28 years of experience, present in 26 countries and with more than 3,500 consultants around the globe. In Colombia, we’ve been leading digital experience and data intelligence solutions for 8 years, helping organizations evolve in the digital era.

Do you thrive in dynamic and challenging environments?

If you’re passionate about technology and looking for a place where you can grow professionally, Keyrus is the right place for you! Every day brings new challenges and opportunities to learn, evolve, and make a real impact.

We’re looking for a Help Desk Technician to join our Teamwork . As a Help Desk Technician at Keyrus, you’ll support end-users from two US-based clients, ensuring a smooth, professional experience through timely and high-quality technical assistance. You’ll collaborate with both remote and on-site consultants to uphold excellence in service and ticket resolution.

What will your day-to-day look like?

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming support requests via the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.
• Collaborate with on-site consultants to resolve local IT incidents.
• Deliver user-focused support with clear and professional communication.
  
  

• 3+ years of experience in Help Desk or IT support, preferably in remote or multi-client environments
• Excellent communication skills in English (both spoken and written)
• Strong troubleshooting skills and a customer service mindset
• Ability to work in fast-paced environments and manage multiple priorities
• Familiarity with macOS (highly desirable)
  
  

• Standard hours: Monday to Friday, 7:00 AM to 4:00 PM (EST)
• Occasional coverage on holidays (rotation basis with the team)
  
  

• A 100% remote position with a stable and structured work schedule
• A multicultural team and exposure to US-based client environments
• Opportunities to grow and evolve toward system and network administration responsibilities
• A professional and collaborative culture that values initiative and learning
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Keyrus by 2x

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Estudiante de últimos semestres y/o profesional en Telecomunicaciones, Electrónica, Sistemas o afines, con experiencia mayor a 6 meses en analítica de datos, plataformas de telecomunicaciones, bases de datos, gestión de tickets, atención a requerimientos, identificación de fallas, desarrollo y programación.

Identificar posibles causas de la mala experiencia a nivel de red de los clientes, mediante la identificación de patrones de fallas y diagnóstico de desviaciones en la red. Además, generar reportes que respalden la mejora continua en los servicios y la implementación de automatismos que agilicen y mejoren los procesos de validación.

Overview

Join to apply for the Help Desk Technician role at Pharmbills .

Direct message the job poster from Pharmbills.

Pharmbills is a leading American outstaffing company that connects exceptional talent worldwide with industry leaders in healthcare, finance, real estate, and beyond. With a strong international presence and a fast-growing team in Bogota, we aim to deliver innovative solutions while fostering professional growth.

We are seeking a skilled Help Desk Technician to engage with our dynamic team. This role involves managing, deploying, and maintaining technical systems and equipment while providing first-line technical support. As a Help Desk Technician, you’ll ensure system security, optimize efficiency, and support a seamless user experience for our teams and stakeholders.

To manage equipment, provide technical support, maintain system security, and document processes, ensuring operational excellence and user satisfaction.

• Procuring, preparing, and maintaining equipment inventory.
• Coordinating equipment deployment, returns, repairs, and replacements.

• Installing and configuring hardware and software components.
• Performing initial setup, testing, and ensuring system readiness.

• Addressing technical inquiries and resolving issues as the first point of contact.
• Escalating complex challenges to specialized teams when necessary.

• Monitoring system performance and ensuring infrastructure health.
• Conducting routine updates, troubleshooting, and backups to ensure data integrity.

• Developing and maintaining a knowledge base for troubleshooting and support.
• Creating user guides for equipment and software use.

• Implementing and enforcing security policies to prevent unauthorized access.
• Monitoring and responding to potential security threats.
• Staying updated on emerging technologies and best practices.
• Engaging in training and certification opportunities to enhance skills.

• Proficient in Windows and macOS operating systems.
• Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN).
• Experience with IT service management tools like Jira.
• Familiarity with Microsoft Office Suite and common business applications.

• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, both verbal and written.
• A customer-focused mindset with a proactive approach to service.
• Ability to work both independently and within a collaborative team.
• English: B2+ level or higher.

• Global Collaboration : Engage with a diverse and supportive international team.
• Professional Growth : Access to opportunities for skill development and certification.
• Innovative Environment : Be part of a forward-thinking organization at the forefront of outstaffing.

If you’re ready to contribute your technical expertise and innovative mindset, we encourage you to apply and engage with our thriving team!

• Associate

• Contract

• Information Technology, Administrative, and Customer Service

• Outsourcing and Offshoring Consulting, IT Services and IT Consulting, and IT System Training and Support

We’re not providing any referrals or alerts; this is a refined posting for clarity.

Pharmbills Bogota, D.C., Capital District, Colombia

Join to apply for the Help Desk Technician role at Pharmbills

Pharmbills Bogota, D.C., Capital District, Colombia

Join to apply for the Help Desk Technician role at Pharmbills

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Direct message the job poster from Pharmbills

About Us :

Pharmbills is a leading American outstaffing company that connects exceptional talent worldwide with industry leaders in healthcare, finance, real estate, and beyond. With a strong international presence and a fast-growing team in Bogota, we aim to deliver innovative solutions while fostering professional growth.

Position Overview :

We are seeking a skilled Help Desk Technician to engage with our dynamic team. This role involves managing, deploying, and maintaining technical systems and equipment while providing first-line technical support. As a Help Desk Technician, you’ll ensure system security, optimize efficiency, and support a seamless user experience for our teams and stakeholders.

Purpose :

To manage equipment, provide technical support, maintain system security, and document processes, ensuring operational excellence and user satisfaction.

Key Responsibilities :

Equipment Management :

• Procuring, preparing, and maintaining equipment inventory.
• Coordinating equipment deployment, returns, repairs, and replacements.

System Deployment and Configuration :

• Installing and configuring hardware and software components.
• Performing initial setup, testing, and ensuring system readiness.

Technical Support :

• Addressing technical inquiries and resolving issues as the first point of contact.
• Escalating complex challenges to specialized teams when necessary.

System Monitoring and Maintenance :

• Monitoring system performance and ensuring infrastructure health.
• Conducting routine updates, troubleshooting, and backups to ensure data integrity.

Documentation and Knowledge Sharing :

• Developing and maintaining a knowledge base for troubleshooting and support.
• Creating user guides for equipment and software use.

Security and Compliance :

• Implementing and enforcing security policies to prevent unauthorized access.
• Monitoring and responding to potential security threats.
• Staying updated on emerging technologies and best practices.
• Engaging in training and certification opportunities to enhance skills.

Required Skills and Qualifications :

Technical Expertise :

• Proficient in Windows and macOS operating systems.
• Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN).
• Experience with IT service management tools like Jira.
• Familiarity with Microsoft Office Suite and common business applications.

Soft Skills :

• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, both verbal and written.
• A customer-focused mindset with a proactive approach to service.
• Ability to work both independently and within a collaborative team.
• English: B2+ level or higher.

What We Offer :

• Global Collaboration : Engage with a diverse and supportive international team.
• Professional Growth : Access to opportunities for skill development and certification.
• Innovative Environment : Be part of a forward-thinking organization at the forefront of outstaffing.

If you’re ready to contribute your technical expertise and innovative mindset, we encourage you to apply and engage with our thriving team!

• Seniority level Associate

• Employment type Contract

• Job function Information Technology, Administrative, and Customer Service
• Industries Outsourcing and Offshoring Consulting, IT Services and IT Consulting, and IT System Training and Support

Referrals increase your chances of interviewing at Pharmbills by 2x

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Join to apply for the Help Desk Technician role at Keyrus

Join to apply for the Help Desk Technician role at Keyrus

Join KEYRUS and help us shape the future!

Join KEYRUS and help us shape the future!

At Keyrus, we're passionate about innovation and technology. We’re a French company with over 28 years of experience, present in 26 countries and with more than 3,500 consultants around the globe. In Colombia, we’ve been leading digital experience and data intelligence solutions for 8 years, helping organizations evolve in the digital era.

Do you thrive in dynamic and challenging environments?

If you’re passionate about technology and looking for a place where you can grow professionally, Keyrus is the right place for you! Every day brings new challenges and opportunities to learn, evolve, and make a real impact.

We’re looking for a Help Desk Technician to join ourTeamwork . As a Help Desk Technician at Keyrus, you’ll support end-users from two US-based clients, ensuring a smooth, professional experience through timely and high-quality technical assistance. You’ll collaborate with both remote and on-site consultants to uphold excellence in service and ticket resolution.

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming support requests via the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.
• Collaborate with on-site consultants to resolve local IT incidents.
• Deliver user-focused support with clear and professional communication.

We’d love to meet you if you have:

• 2+ years of experience in Help Desk or IT support, preferably in remote or multi-client environments
• Excellent communication skills in English (both spoken and written)
• Strong troubleshooting skills and a customer service mindset
• Ability to work in fast-paced environments and manage multiple priorities
• Proficiency with Windows and macOS is required

• Standard hours: 12:00 PM to 9:00 PM EST , Monday to Friday,11AM - 8PM COT (UTC -5)
• Occasional coverage on holidays (rotation basis with the team)

• A 100% remote position with a stable and structured work schedule
• A multicultural team and exposure to US-based client environments
• Opportunities to grow and evolve toward system and network administration responsibilities
• A professional and collaborative culture that values initiative and learning

If you’d like to learn more about us, visit:

At Keyrus, we believe in diversity. That’s why we evaluate only the technical and behavioral aspects of our candidates. We encourage everyone to apply—regardless of gender, age, ethnicity, religion, identity, or condition. Discrimination has no place in our team.

We hope to see you in the process!

• Seniority level Not Applicable

• Employment type Other

• Job function Information Technology

Referrals increase your chances of interviewing at Keyrus by 2x

Get notified about new Help Desk Technician jobs in Colombia .

Bogota, D.C., Capital District, Colombia 4 days ago

Colombia $24,000.00-$36,000.00 4 months ago

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