168 Ofertas de Customer Relationship Management en Colombia

San Sebastián de los Reyes, Community of Madrid, Spain Actively Hiring 5 days ago

Pozuelo de Alarcón, Community of Madrid, Spain 2 weeks ago

Gijón, Principality of Asturias, Spain 3 weeks ago

Alicante, Valencian Community, Spain 2 months ago

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Direct message the job poster from GroWrk

At Growrk , we help global companies equip and manage their teams anywhere in the world—delivering seamless onboarding, hardware procurement, lifecycle management, and end-of-life solutions. We’re looking for a commercially driven Enterprise Customer Success Manager who thrives at building strategic partnerships, uncovering revenue growth opportunities, and ensuring our clients get maximum value from our services.

You will be the trusted advisor to our largest enterprise customers—helping them streamline their device programs, optimize procurement, and plan ahead for scale. You’ll also drive upsells, expansions, and renewals while making sure every interaction strengthens our long-term relationship.

A day in your role might include leading a QBR with a global tech company, aligning onboarding timelines for a multinational expansion, finalizing a renewal, and collaborating internally on how to improve catalog setup speed for a client’s new market launch.

What You Will Do

Drive client success & satisfaction

• Own the entire customer lifecycle for enterprise accounts, from onboarding to renewal.
• Lead strategic onboarding projects—ensuring smooth procurement, catalog setup, and delivery across regions.
• Proactively monitor account health, resolving potential challenges before they impact the client.
• Build strong, trust-based relationships with decision-makers and operational contacts.

Ensure account growth & retention

• Identify upsell and cross-sell opportunities (new markets, additional hardware, premium services).
• Lead strategic discussions on global device management programs backed by data-driven insights.
• Secure timely renewals and strengthen contractual agreements.

Collaborate for impact

• Work cross-functionally with Operations, Sales, and Support to deliver enterprise-grade service.
• Gather and share client feedback to improve our processes and product offerings.
• Contribute to account forecasting and long-term strategic planning.

What You Bring

• Bachelor’s or Master’s degree, or an equally compelling professional background.
• 3+ years managing enterprise-level accounts in a client-facing role (CSM or AE), ideally in SaaS, hardware procurement, or global operations.
• Experience managing complex onboarding projects across multiple regions.
• Proven ability to influence and present to executives and procurement leaders.
• Commercial mindset with a strong ability to identify and execute on growth opportunities.
• Skilled in problem-solving, planning, and data-driven decision making.
• Proficiency in CRM tools (HubSpot experience is a plus) and MS Office/Google Suite.
• Excellent English communication skills (written and verbal). Advanced English Level.

Who You Are

• Strategic thinker who can also roll up their sleeves to get things done.
• Entrepreneurial, adaptable, and comfortable working in a fast-paced, evolving environment.
• Transparent, reliable, and committed to delivering on promises.
• A natural relationship builder who understands the value of trust and partnership.
• Passionate about making global work seamless for our clients.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development, Customer Service, and Other
• Industries IT Services and IT Consulting

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Bogota, D.C., Capital District, Colombia $800.00-$,300.00 2 months ago

Bogota, D.C., Capital District, Colombia 800.00- 1,300.00 2 months ago

Bogota, D.C., Capital District, Colombia 800.00- 1,300.00 2 months ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 1 day ago

Bogota, D.C., Capital District, Colombia 1 month ago

Bogota, D.C., Capital District, Colombia 1 month ago

Bogota, D.C., Capital District, Colombia 4 days ago

Bogota, D.C., Capital District, Colombia 3 months ago

Bogota, D.C., Capital District, Colombia 3 months ago

Bogota, D.C., Capital District, Colombia 2 weeks ago

Bogota, D.C., Capital District, Colombia 2 weeks ago

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We’re hiring B2B Customer Success Manager talent in Bogotá!

Are you passionate about IT or cloud-based solutions and ready to boost your career in B2B technical sales?

Join Concentrix at our Ecotek site in Bogotá and be part of a dynamic team driving innovation in cloud and IT sales. This is a Monday-to-Friday schedule position, where you’ll work directly with corporate clients to deliver impactful B2B solutions and business value.

? If you thrive in fast-paced sales environments and enjoy helping businesses grow through tech, we’d love to hear from you!

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

You will:

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
• Work with teams and management to promote a positive customer experience

You have:

• 2+ years of experience in B2B (most recent preferred) or B2C sales environments, end-to-end sales process
• Prior success in achievement of personal and team sales quota/goals
• Lead profiling
• Previous experience handling stakeholders, customer facing or back-office roles
• Experience learning new technology and data
• Cross sales/direct sales experience
• Negotiation skills
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

Job Title: Customer Success Manager - Documentation

Location: LATAM (Remote) Required Overlap: 9 AM–3 PM PST (6 hours)

Compensation: $2,000-$3,000/month + equity

Our client is a platform designed for software teams, that helps engineers, product managers and technical writers create, maintain, and optimize high-quality product, user, and API guides effortlessly. They enable their customers to streamline documentation workflows.

Our client hiring a Customer Success Manager – Documentation to work closely with customers and ensure they get maximum value. You’ll be the bridge between our AI-generated suggestions and high-quality, user-ready content—leveraging your technical writing skills, editorial judgment, and customer-first mindset to drive adoption and success.

This is a full-time , customer-facing role where you’ll have a direct impact on both product quality and customer outcomes. You’ll work hand-in-hand with the founders (ex-Atlassian & LaunchDarkly) on a tight feedback loop that shapes both the product and our customer-focused culture

• Lead onboarding – configure real-time doc pipelines, style guides, and glossaries so customers see value in minutes, not weeks.

• Review & refine AI output – ensure every generated snippet is clear, accurate, and on-brand before it reaches end users.

• Coach customers – train both writers and developers on docs-as-code and AI-augmented workflows.

• Drive adoption – analyze usage data, run health checks, and create playbooks that expand the company's footprint across teams.

• Voice of the customer – surface feedback and trends that inform our roadmap, from new integrations to smarter personalization.

• Build community – contribute tips, templates, and success stories that help other DevTools teams modernize their docs.

• 4-6 years in technical writing, developer documentation, or customer success at a software company.

• Hands-on experience with Markdown, Git, pull-request reviews, and CI/CD .

• Working knowledge of APIs/SDKs and the developer toolchain.

• Comfortable steering or troubleshooting AI-assisted content ; curiosity about prompt design is a plus.

• Superb written English and a knack for simplifying complex topics.

• Self-starter who loves owning outcomes and iterating fast with customers.

• Full-time remote position

• Core overlap: 9 am–3 pm PST (6 hours) for customer calls and stand-ups; schedule the rest of your day around what keeps you productive.

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $2 billion valuation and 800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Who Are You?

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!

Duties

• Accounts: The Customer Success Manager will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments.

• Risk: Identify and flag risks that will lead to customer churn.

• Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation

• Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders

• Responsible for providing a high-quality experience to our customers on a day-to-day basis.

• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.

• Drive adoption of platform features that will lead to a better customer experience and better retention.

Requirements

• 2+ years of experience

• You have a past history of elite performance

• Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers

• A strong desire to be in the technology space

• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them

• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations

• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards

• Have a strong analytical foundation with the ability to manipulate and synthesize data

• Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page .

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy . You can review the independent bias audit report covering our use of Covey here:

Job Description - Customer Success Manager (009GQC)

Customer Success Manager - 009GQC

Great people make Schneider Electric a great company!

Position: Customer Success Manager

Location: Bogota, Colombia

Are you looking for a new opportunity as a Customer Success Manager? We create connected technologies that reshape industries, transform cities, and enrich lives. Help us deliver solutions that ensure life is on everywhere, for everyone, at all times: . We are looking for people with a passion for success – at work and beyond. See what our people are saying about working at Schneider Electric: .

About this role: The Customer Success Manager (CSM) will be responsible for managing high-touch, strategic existing customer accounts. The CSM will act as the main point of contact for customers, ensuring successful onboarding, driving product adoption (Trusted Advisor), and fostering long-term relationships. The CSM will work closely with top management, middle managers, and cross-functional teams to ensure the customer’s success and alignment with their business goals.

What would be some of your responsibilities?

• Serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement.
• Build and maintain strong, long-term relationships with top management and middle managers in customer organizations.
• Understand power maps and decision making process in customer organization.
• Understands customer strategy and how DG solutions (SCADA, ADMS, DERMS, GIS) can help in reaching these goals.
• Develop and implement customized onboarding plans tailored to individual customer needs.
• Create and manage customer success plans that align with the customer’s business goals and desired outcomes.
• Prepare both standard and custom documentation to support onboarding and ongoing engagement.
• Lead weekly and daily communication touchpoints with customers to provide updates, resolve issues, and offer strategic advice.
• Collaborate closely with the Operations team for seamless handoffs in last phase of project delivery.
• Collaborate closely with the Sales team for seamless handoffs and cooperative customer management.
• Organize quarterly business reviews (QBRs) and take part in annual SteerCo meetings to discuss performance, progress, and future goals.
• Monitor customer health, proactively address challenges, and drive customer retention and growth through tailored engagement strategies.
• Promote advocacy programs, webinars, and external presentations, positioning the customer as a success story for internal and external audiences .
• Collaborate with product teams to provide input on the roadmap based on customer feedback and requirements.
• Prepare and deliver quarterly business reviews (QBRs) for high-touch customers, focusing on performance metrics, business value, and strategic alignment.
• Generate custom pricing proposals when necessary and assist in contract renewals.
• Work intensively with Sales and Support teams to ensure a coordinated approach to customer management.
• Drive internal and external success stories, including developing 3 internal and 1 external story per customer annually.
• Engage customers in advocacy programs, helping them to present their success stories at user conferences and other industry events.
• Lead webinars with product owners and advocates to showcase customer successes and product enhancements benefits to Customers.
• Accelerate time to value by guiding customers through their maturity journey and upselling digital and advisory services.
• Coordinate with Partner, if Partner is engaged in project delivery and/or L1 support
• Maximize the return on investment from our software and services. Continuous Service Improvement, benefit from ongoing enhancements based on customer feedback and industry trends.
• Build a long-term, collaborative relationship with our team dedicated to their success.
• Participating in the tendering process during acquisition of new High-touch customers, by providing answers to customer’s requests, participating in tendering calls with customers, and closely collaborating with Tendering, Sales and Support during the whole process.

Do you have these key qualifications?

• Education: Bachelor’s/Master’s degree in Power Engineering, or related field.
• Proven experience in a customer-facing role within the software industry, with a focus on customer success, stakeholder management, account management, or similar functions.
• Good understanding of Power Distribution Utilities' business, their processes and regulatory compliance principles is a significant advantage.
• Understanding of ADMS/OMS/GIS software and its integration within utility landscape.
• Strong understanding of software products for utilities and the ability to communicate technical concepts effectively to non-technical stakeholders.
• Excellent communication, interpersonal and negotiation skills.
• Ability to thrive in a fast-paced, dynamic environment and drive initiatives independently.
• Familiarity with customer success platforms and tools is a plus.
• Support up to 10% international travel yearly.
• Professional Proficiency in both written and spoken English is required and native proficiency in Spanish language.

A little about us. Schneider Electric

At Schneider Electric, we want our employees to reflect the diversity of the communities in which we operate. We embrace people as they are, creating an inclusive culture where all forms of diversity are seen as a real value to the company. We embrace a high-performance culture by being direct, open, passionate and effective and challenging the status quo. Satisfaction is not a guarantee, it is a life goal. Schneider Electric provides the platform for professional and personal fulfillment, through employee well-being; unique and diverse collaboration teams; challenging roles; continuous growth of skills; and so on. We have a high-performing workforce of 160,000 people and thrive in more than 100 countries. From the simplest switches to the most complex operating systems, our technology, software, and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities, and enrich lives. Open space for localized content: country/region-specific information and/or description of the business unit organization. You know us, let us get to know you! Apply today. It is Schneider Electric's policy to provide equal employment and promotion opportunities in the areas of recruitment, hiring, training, transfer, and promotion of all qualified individuals, regardless of race, religion, color, sex, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

• Maximizar la satisfacción del cliente Garantizar que los clientes estén satisfechos con los productos o servicios de la empresa.
• Fomentar la retención y renovación Asegurar que los clientes renueven sus contratos y continúen utilizando los productos o servicios.
• Impulsar el crecimiento del negocio Identificar oportunidades de upselling y cross-selling mediante una comprensión profunda de las necesidades y objetivos del cliente
  
  

• Objetivos
• Maximizar la satisfacción del cliente Garantizar que los clientes estén satisfechos con los productos o servicios de la empresa.
• Fomentar la retención y renovación Asegurar que los clientes renueven sus contratos y continúen utilizando los productos o servicios.
• Impulsar el crecimiento del negocio Identificar oportunidades de upselling y cross-selling mediante una comprensión profunda de las necesidades y objetivos del cliente
  
  

• Proceso de Adopción para nuevos clientes Asegurarse de que los clientes nuevos comprendan completamente cómo utilizar los productos o servicios de la empresa.
• Monitoreo y soporte continuo de los clientes definidos Seguir de cerca la experiencia del cliente y ofrecer seguimiento para resolver problemas o responder preguntas.
• Análisis de rendimiento Evaluar regularmente el rendimiento del cliente utilizando métricas acordadas y proponer acciones correctivas si es necesario.
• Detección de upselling Trabajo continuo con los clientes para identificar/conocer los principales pains y generar la posibilidad de upselling.
• Gestión de la satisfacción del cliente Realizar encuestas, visitas y revisiones regulares para medir y mejorar la satisfacción del cliente.
• Utilizarción de IA, automatizaciones con IA, APIs y Asistentes Virtuales Familiaridad con estas tecnologías y su aplicación en la mejora de la experiencia del cliente y la eficiencia operativa.
  
  
  

• Orientación al cliente Enfoque en comprender las necesidades del cliente y ofrecer soluciones que agreguen valor.
• Gestión de cuentas Experiencia en la gestión de cuentas o clientes, con habilidades demostradas en la construcción de relaciones sólidas.
• Resolución de problemas Capacidad para identificar y resolver problemas de manera proactiva.
• Capacidad analítica Habilidad para interpretar datos y métricas para mejorar la experiencia del cliente y aumentar la retención.
• Organización y planificación Capacidad para gestionar múltiples clientes y proyectos simultáneamente.
• Capacidad de negociación Habilidad para negociar términos de contrato y manejar situaciones delicadas con clientes
• Deseables
• Conocimiento del producto Familiaridad con los productos o servicios de la empresa y su aplicación práctica en diferentes contextos.
• Experiencia en SaaS o tecnología Conocimiento previo en el ámbito de software como servicio (SaaS) o tecnología, preferiblemente en roles de servicio al cliente o gestión de cuentas. Beneficios
• Home working
• Excelente clima laboral
• Capacitaciones y cursos
• Clases de inglés o portugués personalizadas
• Equipamiento de trabajo
  
  

About Reserhub:
Technology is transforming the way people travel and were here to drive that evolution from the ground up. In 2014, at MIT, we decided to embark on this journey by focusing on the bus industry. Why? Because its the most widely used mode of transportation in Latin America, with over 10 billion passengers per year 13 times more than air travel. Yet, only 10% of tickets are currently sold online.

We know thats changing. And we strongly believe that digital sales will soon surpass 50%. Today, Reserhub is becoming the operating system for ground transportation, connecting companies with tech solutions that integrate data, pricing intelligence, and tools to digitalize their operations from ticket sales to revenue management and customer loyalty.
Our ecosystem powers leading brands like Primera Plus, ETN, and others across the region. And we continue to grow our network with a clear mission: to connect data, people, and technology to accelerate digital transformation.

Our motto says it all: 'Be creative, take ownership, and be a team player.'

About this role:
To manage the needs and evolution of a portfolio of existing Reserhub clients in Colombia, ensuring success, revenue retention and growth (Account Manager role).

What you'll do:
This is a top-level management position that is fully accountable for the results of the Customer Success team.
The Customer Success Specialist will be responsible for ensuring operational excellence, in alignment with the vision and direction of the leadership team.
This role requires both strong operational skill, Customer Obsession, and ability to drive results. The position reports to the Head of Customer Success.
As Customer Success Specialist, you will help to nurture customer relationships sharing best practices and experience with the Product management team and participating actively in ongoing initiatives.
Be aware of new technologies and bus industry trends.
Establish and nurture strong executive sponsorship and manage the relationships with a portfolio of clients: senior executives within multinationals but also mid-sized companies. You will do business with CEOs, board members and management teams.
Monitor business & usage KPIs , training needs and clients suggestions; Manage requests for changes and incident escalation.
To create excellent first-time user experiences leading the onboarding of new customers, training them and providing support to the change management that facilitates the adoption of Reserhub.

Skills and experience required:
3+ years driving performance management, experience in data analysis required; identifying trends; ability to translate data and trends into a vision, strategy and tactical plans.
Strong commitment to exceptional customer experience.
High level of dedication, enthusiasm, motivation, and exceptional influencing ability and leadership skills in a cross-functional environment.
High attention to details, proactive and self-starter.
Extensive experience in process improvement.
Experience building and analyzing data models using various statistical tools for forecasting and optimization.
Ability to work successfully in a dynamic, ambiguous environment; and meet tight deadlines and prioritize workloads.
Advanced Excel skills.
Cross-group collaboration, resource orchestration, analytical capabilities and attention to detail required.
You must be focused on results, and have a strong desire to learn and become a functional expert of several products, great adaptability, flexibility, autonomy and strength of proposal.
Responsible for customer support tasks and provide excellent customer service to clients and offer the best service level agreements among tech support teams.
Develop and implement e-commerce strategy in order to improve website performance.
Work with the marketing team or manage digital marketers in order to improve quality and traffic acquisition.
Oversee or directly manage digital marketing channels across PPC, SEO, Display, affiliates and email marketing and social media.

How to apply:
Take-home project we invite you to complete a small project. Expect to spend about half a day on this.
In-depth interview after the take-home project, we'll do a longer interview where we'll ask you questions about the project and your experience in previous roles.
Culture fit interview during this one hour interview, we'll talk about your experience and expectations and answer any questions you have about the role.

Benefits and specifications:
Work remotely from Barranquilla or Bogotá, Colombia. Although you will be working remotely, you'll need to have availability to travel, either to a meeting with a client or an strategic reunion.
Days off on your birthday, and on several unofficial Colombian festivities.
Access to learning platforms.
Type of contract: Provision of services with monthly fees.
Duration: Indefinite (this is mainly based on your performance).

-Requerimientos- Educación mínima: Educación superior - Licenciatura
3 años de experiencia
Disponibilidad de viajar: Si
Palabras clave: especialista

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What We'll Bring:

What You'll Bring:

Experiencia Profesional:

• Profesional en Ingeniería de Sistemas, Industrial y/o Electrónica o Administración de Empresas con 3-5 años de experiencia.
• Experiencia previa en consultoría, con habilidades demostradas en la asesoría y gestión de clientes.

Conocimientos Técnicos:

• Habilidades Analíticas:Capacidad para analizar datos complejos y generar informes detallados y precisos.
• Manejo de Herramientas de BI:Experiencia con herramientas de Business Intelligence (BI) como Tableau, Power BI, o similares.

Habilidades de Comunicación:

• Comunicación Efectiva:Excelentes habilidades de comunicación verbal y escrita, con la capacidad de explicar conceptos técnicos a audiencias no técnicas.
• Relación con el Cliente:Habilidad para construir y mantener relaciones sólidas con clientes, actuando como punto de contacto principal.

Habilidades Interpersonales:

• Trabajo en Equipo:Capacidad para colaborar efectivamente con diferentes áreas y equipos dentro de la organización.
• Liderazgo:Habilidades de liderazgo para guiar proyectos y equipos hacia el logro de objetivos comunes.

Habilidades de Gestión:

• Gestión de Proyectos:Experiencia en la gestión de proyectos, con la capacidad de coordinar múltiples tareas y cumplir con los plazos establecidos.
• Proactividad:Capacidad para identificar oportunidades de mejora y proponer soluciones innovadoras.

Conocimientos Adicionales:

• Automatización y Mejora de Procesos:Conocimiento en la automatización de procesos y mejora continua.
• Tendencias del Sector:Mantenerse actualizado con las mejores prácticas y tendencias del sector de Customer Success.

Impact You'll Make:

Experto en Materia (SME – Subject Matter Expert) de Productos:

• Actuar como SME de los productos de TU, tanto de Fraude como de Credit Risk, proporcionando asesoría consultiva en Customer Success.

Generación de Informes y Tableros:

• Definir y crear informes y tableros de Customer Success para clientes clave.
• Asegurar la precisión y relevancia de los datos presentados.

Mejora de Estrategias de Customer Success:

• Proponer y gestionar cambios en la estrategia de Customer Success.
• Supervisar la implementación y uso de nuevas estrategias.

Colaboración Interdepartamental:

• Trabajar con otras áreas de la organización para automatizar y mejorar la información requerida para el análisis.
• Fomentar una cultura de colaboración y eficiencia.

Análisis y Mejora de Productos:

• Proponer mejoras en el uso, configuración y portafolio de productos.
• Asegurar que los productos se alineen con las necesidades de los clientes.

Colaboración con Equipos de Engagement y Ventas:

• Trabajar con el equipo de Client Engagement y ventas para llevar puntos de conversación a los clientes.
• Garantizar una comunicación efectiva y alineada con los objetivos de la empresa.

Desarrollo de Clientes:

• Asegurar que los clientes maximicen el valor de los productos.

Análisis de Satisfacción del Cliente:

• Realizar encuestas y análisis de satisfacción del cliente.
• Desarrollar planes de acción para mejorar la experiencia del cliente.

Desarrollo de Casos de Éxito:

• Crear y documentar casos de éxito de clientes.

Monitoreo de Indicadores Clave de Rendimiento (KPIs):

• Monitorear y analizar KPIs relacionados con el éxito del cliente.
• Proporcionar informes y recomendaciones para mejorar el rendimiento.

Gestión de Proyectos:

• Liderar proyectos específicos de Customer Success.
• Coordinar con diferentes equipos para lograr resultados exitosos.

Innovación y Mejora Continua:

• Identificar oportunidades para innovar y mejorar procesos y estrategias.
• Mantenerse al día con las mejores prácticas y tendencias del sector.

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