1.436 Ofertas de Contact Center en Colombia

COP1,800,000.00/mo - COP1,800,000.00/mo

Oportunidad para Representante Contact Center en Banco

¡Únete a nuestro equipo en el Banco como Representante Contact Center! Buscamos personas jóvenes y dinámicas que deseen ser parte de una organización comprometida con el servicio al cliente. Como Asesor de Servicio al Cliente, tendrás la oportunidad de brindar asistencia y resolver inquietudes de nuestros clientes a través de la línea . Tu capacidad para comunicarte eficazmente y aprender rápido será clave para cumplir con los indicadores de servicio. Además, como Agente de Atención Telefónica, serás responsable de manejar protocolos de atención al cliente, asegurando siempre una experiencia positiva para quienes se comuniquen con nosotros. ¡Si eres un Especialista en Soporte Telefónico apasionado por el servicio, este es el lugar para ti!

• Atender la línea del Banco para brindar asesoría y servicio a los clientes.
• Cumplir con los indicadores de servicio establecidos por el banco.
• Gestionar protocolos en el servicio al cliente de manera efectiva.

• Técnico o tecnólogo en carreras financieras administrativas contables y/o afines.
• Experiencia mínima de 6 meses en servicio al cliente y contact center.
• Disponibilidad para trabajar en horarios rotativos de domingo a domingo.

• Comunicación verbal
• Servicio al cliente
• Facilidad de aprendizaje

Join to apply for the Contact Center Trainer role at GlowTouch Technologies .

• Prepare and provide on premise and/or virtual training for new hires.
• Ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions.
• Provide ongoing training of new and updated information, products, and processes.
• Create a positive and engaging virtual learning environment.
• Develop team skills in areas of customer service and communication.
• Ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives.
• Assemble and distribute course materials and teaching aids.
• Track completion of training and all testing results by employee.
• Provide feedback to management regarding individual attendance and progress during training and nesting.
• Coordinate with training management to identify new training needs and recommend additional learning material as appropriate.
• Assist with on-going training needs.
• Provide production floor support during nesting.
• Other duties as required.

To be considered, candidates are expected to have the following:

• 1-2 years of adult learning training experience, preferably in a call center environment.
• Excellent communication and presentation skills.
• Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice.
• Ability to work in a challenging environment with frequent interruptions, changing priorities, and deadlines.
• Ability to train on repetitive material while maintaining focus and enthusiasm.
• Familiarity with interactive learning techniques.
• Experience with Learning Management Software (LMS) preferred.
• Excellent organizational skills, detail-oriented.
• Proficiency in all Microsoft Office programs.
• Ability to work independently and finish tasks with minimal supervision.

• Entry level

• Full-time

UnifyCX is growing! We are looking for an experienced Contact Center Trainer to join our motivated and ambitious team in Barranquilla. Be one of the pioneers at our newest location!

As a Contact Center Trainer, you'll play a pivotal role in shaping the success of our frontline teams. You’ll lead engaging, on-site and virtual training sessions for both new hires and tenured staff, designing dynamic content and learning experiences that drive results. Your mission? Ensure every trainee graduates on time, fully equipped with the knowledge and confidence to deliver exceptional service and exceed performance expectations.

• Prepare and provide on premise and/or virtual training for new hires.


• Ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions.


• Provide ongoing training of new and updated information, products, and processes.


• Create a positive and engaging virtual learning environment.


• Develop team skills in areas of customer service and communication.


• Ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives.


• Assemble and distribute course materials and teaching aids.


• Track completion of training and all testing results by employee.


• Provide feedback to management regarding individual attendance and progress during training and nesting.


• Coordinate with training management to identify new training needs and recommend additional learning material as appropriate.


• Assist with ongoing training needs.


• Provide production floor support during nesting.


• Other duties as required.

At the heart of our company is a belief that people are our greatest strength—and our dedication to top-tier training reflects that. We’re looking for an energetic, resourceful, and driven individual who’s ready to grow with us. If you're passionate about learning and development, thrive in a fast-paced environment, and want to make a lasting impact, this could be the role for you!

To be considered, candidates are expected to have the following:

• 1-2 years of adult learning training experience, preferably in a call center environment.


• Excellent communication and presentation skills.


• Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice.


• Ability to work in a challenging environment with frequent interruptions, changing priorities, and deadlines.


• Ability to train on repetitive material while maintaining focus and enthusiasm.


• Familiarity with interactive learning techniques.


• Experience with Learning Management Software (LMS) preferred.


• Excellent organizational skills, detail-oriented.


• Proficiency in all Microsoft Office programs.


• Ability to work independently and finish tasks with minimal supervision.

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.

• Entry level

• Full-time

• Education and Training

• Business Consulting and Services

General Objective

Responsible for leading a regulated-industry contact center team, liaising with VCloud clients, and

ensuring operational excellence and compliance while coordinating small-to-midscale technical

projects (IVR enhancements, reporting deployments, process improvements) to meet client and

organizational objectives.

Job Description

ROLE AND RESPONSIBILITIES

● Supervise a team of 15–20 Customer Experience Representatives, manage scheduling, attendance , performance and be able to distribute projects to the CERs.

● Conduct coaching, live-call interventions, and performance reviews.

● Achieve site KPIs and produce daily and weekly metric reports.

● Oversee new-hire onboarding, training, certification tracking, and refresher training following

product or system updates and launches.

● Lead in launching new campaigns and be able to identify key checkpoints on the total journey

● Lead process-improvement initiatives to reduce defects and average handle time, prepare and

present optimization proposals.

● Serve as liaison for assigned clients, facilitate requirements-gathering and status-update

meetings.

● Collaborate with other departments, vendors, and clients to prevent and resolve systemic

issues.

● Assist with project scoping, scheduling, budgeting, and risk management for contact-center

technology and reporting projects using Jira.

● Coordinate resources, monitor project progress, maintain documentation, and enforce vendor

deliverable timelines.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

● Bachelor’s degree (Business, Communications, or related field preferred) required.

Master’s degree preferred.

● Five or more years in a regulated-industry contact center in a supervisory role.

● Project coordination or support experience, with familiarity in scope definition,

scheduling, budgeting, and vendor liaison.

● Advanced proficiency with CRM and workforce-management systems.

● Working knowledge of Jira is highly preferred.

● Solid understanding of HIPAA, FDA pharmacovigilance, and quality-management systems.

●Demonstrated coaching, performance-management, and conflict-resolution skills, high stress

tolerance.

Location:

Bogota, Colombia

Contract Type:

Independent Contract

Nos encontramos en proceso de búsqueda de técnico en áreas administrativas, con experiencia mínimo un año en contact center, entre sus funciones principales deberá:- Realizar la asignación de agendas, gestión de solicitudes de usuarios y lo relacionado con el área, preferiblemente contar con experiencia en líneas de salud.

Salario: $ + prestaciones sociales+ auxilio de transporte.

Horario: Lunes a viernes, dos sábados al mes.

REQUISITO: Contar con disponibilidad para laborar por el periodo de 1 mes inicialmente.