11 Ofertas de Consultor Crm en Colombia
Customer Relationship Management Manager
Publicado hace 22 días
Trabajo visto
Descripción Del Trabajo
Reporting to the Head of Customer Engagement, this role carries overall responsibility for the management and performance of the company’s Customer Relations. Retention, Acquisition journeys and overall customer experience
Key Responsibilities:
- Create the overall retention plan
- Optimize and monitor customer journeys, making sure the customer experience onsite is optimal.
- Identify High Value customers and provide tailormade experiences to maximize their activity and engagement.
- Plan and execute both onsite and personalized offers to ensure customers increase their time spent onsite which translates in to higher spend.
- Work closely with the Content Team to ensure that the site is promoting the most engaging promotions and products at the right times.
- Constantly analyze and segment our current customer base.
- Propose new products for both Sports and Casino to use to increase the interest from our customers.
In addition, this is also a hands-on role working with various functions throughout the business in terms of problem solving and acting as an escalation for support internally and externally.
Key Requirements:
Knowledge, Skills & Experience
- Significant experience working within the casino sector, specifically the online Casino & Sports betting
- Highly adept at working in numbers and detail driven environment. Capable of analyzing and understanding the bigger picture through site, content and campaign analytics
- In-depth knowledge of customer segmentation and different retention practices.
- Solid understanding of the key products and functionalities from sports or casino gaming industry.
- Spanish Speaking with good level of English is highly appreciated
Consultor SAP CRM Junior
Publicado hace 10 días
Trabajo visto
Descripción Del Trabajo
Cuéntanos, ¿por qué eres el candidato ideal para esta oferta? 0 caracteres de 2,000
Para crear la alerta debes aceptar los términos y condiciones y el aviso de privacidad.
Inscríbete en elempleo.com y aplica a miles de ofertas de las mejores empresas:
Si quieres, a continuación puedes adjuntar tu hoja de vida. No es obligatorio. Si deseas, a continuación puedes adjuntar nuevos documentos. El documento que borres también será eliminado de tu hoja de vida. Adjuntaste el máximo de documentos. Borra alguno de la lista para cargar uno nuevo. El documento que borres será eliminado de tu hoja de vida. Examinar PDF, DOC, máx. 3MB
Gracias por haberte postulado a la oferta de empleo Consultor sap crm junior
Salario confidencial COP
Requisitos:
Habilidades Requeridas
•Experiencia en CRM for SAP R/3 ECC.
•Consultor Junior SAP CRM con experiencia comprobada en el diseño, configuración, implementación y optimización de soluciones CRM.
•Experiencia en los módulos de Marketing (Marketing Planning & Campaign Management), Precios y Condiciones (Pricing), Gestión de Promociones (Trade Promotion Management) y Procesos de Venta (Sales Orders).
Responsabilidades
•Configuración y Parametrización (Funcional).
•Módulo de Marketing, configuración de la Gestión de Campañas (Campaign Management).
•Planificación de Marketing (Marketing Planning).
•Segmentación de clientes (Segmentación Builder).
•Módulo de Precios y Condiciones (Pricing).
•Configuración de esquemas de cálculo de precios (Pricing Procedures).
•Definición y gestión de tipos de condición (Condition Types), tablas de condición (Condition Tables), y secuencias de acceso (Access Sequences).
•Integración de precios entre SAP CRM y SAP ECC.
•Gestión de Promociones (Trade Promotion Management - TPM).
•Configuración de tipos de transacción de ventas (Sales Order, Quotation, Lead, Activity, Opportunity).
•Definición de determinación de socios (Partner Determination), determinación de textos (Text Determination), determinación de fechas (Date Determination).
•Configuración de Catálogo de Productos y Jerarquías de Productos.
Idioma Requerido:
•Ingles Avanzado 96-100%
Locación:
•Híbrido, Bogotá.
Requisitos:
Habilidades Requeridas
•Experiencia en CRM for SAP R/3 ECC.
•Consultor Junior SAP CRM con experiencia comprobada en el diseño, configuración, implementación y optimización de soluciones CRM.
•Experiencia en los módulos de Marketing (Marketing Planning & Campaign Management), Precios y Condiciones (Pricing), Gestión de Promociones (Trade Promotion Management) y Procesos de Venta (Sales Orders).
Responsabilidades
•Configuración y Parametrización (Funcional).
•Módulo de Marketing, configuración de la Gestión de Campañas (Campaign Management).
•Planificación de Marketing (Marketing Planning).
•Segmentación de clientes (Segmentación Builder).
•Módulo de Precios y Condiciones (Pricing).
•Configuración de esquemas de cálculo de precios (Pricing Procedures).
•Definición y gestión de tipos de condición (Condition Types), tablas de condición (Condition Tables), y secuencias de acceso (Access Sequences).
•Integración de precios entre SAP CRM y SAP ECC.
•Gestión de Promociones (Trade Promotion Management - TPM).
•Configuración de tipos de transacción de ventas (Sales Order, Quotation, Lead, Activity, Opportunity).
•Definición de determinación de socios (Partner Determination), determinación de textos (Text Determination), determinación de fechas (Date Determination).
•Configuración de Catálogo de Productos y Jerarquías de Productos.
Idioma Requerido:
•Ingles Avanzado 96-100%
Locación:
•Híbrido, Bogotá.
Profesional
Universitaria
Contaduría
Ingeniería de sistemas Computación
Administración de empresas
1 año de experiencia
1Vacante
Terminos que coinciden entre tu perfil y la oferta de trabajo (agregalos dentro de tu hoja de vida)
Gracias por haberte postulado a la oferta de empleo Consultor sap crm junior
¡Destaca tu hoja de vida!Con los beneficios exclusivos de elempleo Gold o Silver.
Con el envió de tus datos personales autorizas al potencial empleador, el tratamiento de tus datos personales para la oferta de empleo, de acuerdo con la política de tratamiento de datos de Leadersearch S.A.S. (Elempleo). Podrás participar gratuitamente en los procesos de selección; no debes pagar sumas de dinero por ningún concepto. Dirígete al potencial empleador ante cualquier consulta o reclamo. Para ofertas confidenciales contáctanos a:
Con el envió de tus datos personales autorizas al potencial empleador, el tratamiento de tus datos personales para la oferta de empleo, de acuerdo con la política de tratamiento de datos de Leadersearch S.A.S. (Elempleo). Podrás participar gratuitamente en los procesos de selección; no debes pagar sumas de dinero por ningún concepto. Dirígete al potencial empleador ante cualquier consulta o reclamo. Para ofertas confidenciales contáctanos a:
#J-18808-LjbffrConsultor SAP CRM Junior
Hoy
Trabajo visto
Descripción Del Trabajo
Cuéntanos, ¿por qué eres el candidato ideal para esta oferta? 0 caracteres de 2,000
Para crear la alerta debes aceptar los términos y condiciones y el aviso de privacidad.
Inscríbete en elempleo.com y aplica a miles de ofertas de las mejores empresas:
Si quieres, a continuación puedes adjuntar tu hoja de vida. No es obligatorio. Si deseas, a continuación puedes adjuntar nuevos documentos. El documento que borres también será eliminado de tu hoja de vida. Adjuntaste el máximo de documentos. Borra alguno de la lista para cargar uno nuevo. El documento que borres será eliminado de tu hoja de vida. Examinar PDF, DOC, máx. 3MB
Gracias por haberte postulado a la oferta de empleo Consultor sap crm junior
Salario confidencial COP
Requisitos:
Habilidades Requeridas
•Experiencia en CRM for SAP R/3 ECC.
•Consultor Junior SAP CRM con experiencia comprobada en el diseño, configuración, implementación y optimización de soluciones CRM.
•Experiencia en los módulos de Marketing (Marketing Planning & Campaign Management), Precios y Condiciones (Pricing), Gestión de Promociones (Trade Promotion Management) y Procesos de Venta (Sales Orders). Responsabilidades
•Configuración y Parametrización (Funcional).
•Módulo de Marketing, configuración de la Gestión de Campañas (Campaign Management).
•Planificación de Marketing (Marketing Planning).
•Segmentación de clientes (Segmentación Builder).
•Módulo de Precios y Condiciones (Pricing).
•Configuración de esquemas de cálculo de precios (Pricing Procedures).
•Definición y gestión de tipos de condición (Condition Types), tablas de condición (Condition Tables), y secuencias de acceso (Access Sequences).
•Integración de precios entre SAP CRM y SAP ECC.
•Gestión de Promociones (Trade Promotion Management - TPM).
•Configuración de tipos de transacción de ventas (Sales Order, Quotation, Lead, Activity, Opportunity).
•Definición de determinación de socios (Partner Determination), determinación de textos (Text Determination), determinación de fechas (Date Determination).
•Configuración de Catálogo de Productos y Jerarquías de Productos. Idioma Requerido:
•Ingles Avanzado 96-100% Locación:
•Híbrido, Bogotá.
Requisitos:
Habilidades Requeridas
•Experiencia en CRM for SAP R/3 ECC.
•Consultor Junior SAP CRM con experiencia comprobada en el diseño, configuración, implementación y optimización de soluciones CRM.
•Experiencia en los módulos de Marketing (Marketing Planning & Campaign Management), Precios y Condiciones (Pricing), Gestión de Promociones (Trade Promotion Management) y Procesos de Venta (Sales Orders). Responsabilidades
•Configuración y Parametrización (Funcional).
•Módulo de Marketing, configuración de la Gestión de Campañas (Campaign Management).
•Planificación de Marketing (Marketing Planning).
•Segmentación de clientes (Segmentación Builder).
•Módulo de Precios y Condiciones (Pricing).
•Configuración de esquemas de cálculo de precios (Pricing Procedures).
•Definición y gestión de tipos de condición (Condition Types), tablas de condición (Condition Tables), y secuencias de acceso (Access Sequences).
•Integración de precios entre SAP CRM y SAP ECC.
•Gestión de Promociones (Trade Promotion Management - TPM).
•Configuración de tipos de transacción de ventas (Sales Order, Quotation, Lead, Activity, Opportunity).
•Definición de determinación de socios (Partner Determination), determinación de textos (Text Determination), determinación de fechas (Date Determination).
•Configuración de Catálogo de Productos y Jerarquías de Productos. Idioma Requerido:
•Ingles Avanzado 96-100% Locación:
•Híbrido, Bogotá.
Profesional
Universitaria
Contaduría
Ingeniería de sistemas Computación
Administración de empresas
1 año de experiencia
1Vacante
Terminos que coinciden entre tu perfil y la oferta de trabajo (agregalos dentro de tu hoja de vida)
Gracias por haberte postulado a la oferta de empleo Consultor sap crm junior
¡Destaca tu hoja de vida!Con los beneficios exclusivos de elempleo Gold o Silver.
Con el envió de tus datos personales autorizas al potencial empleador, el tratamiento de tus datos personales para la oferta de empleo, de acuerdo con la política de tratamiento de datos de Leadersearch S.A.S. (Elempleo). Podrás participar gratuitamente en los procesos de selección; no debes pagar sumas de dinero por ningún concepto. Dirígete al potencial empleador ante cualquier consulta o reclamo. Para ofertas confidenciales contáctanos a:
Con el envió de tus datos personales autorizas al potencial empleador, el tratamiento de tus datos personales para la oferta de empleo, de acuerdo con la política de tratamiento de datos de Leadersearch S.A.S. (Elempleo). Podrás participar gratuitamente en los procesos de selección; no debes pagar sumas de dinero por ningún concepto. Dirígete al potencial empleador ante cualquier consulta o reclamo. Para ofertas confidenciales contáctanos a:
#J-18808-LjbffrSenior Analyst, Customer Data Management
Publicado hace 5 días
Trabajo visto
Descripción Del Trabajo
What's The Role
The Senior Analyst – Customer Data Management plays a key role in ensuring the quality, consistency, and strategic use of customer data across the organization. This role involves data stewardship, analysis, governance, and collaboration with business and technical teams to optimize how customer data is collected, stored, maintained, and leveraged for insights and business impact. The ideal candidate combines strong analytical capabilities with deep understanding of customer databases, data flows, and business processes.
What You'll Do Key ResponsibilitiesCustomer Data Management
Ensure high data quality across all customer systems (CRM, ERP, data lake, etc.)
Lead data governance initiatives to maintain standardized and compliant customer data practices
Define and document business rules for customer data validation, matching, cleansing, and enrichment
Collaborate with IT, compliance, and business teams to align data architecture with business needs
Monitor and improve data flows across platforms to support omnichannel strategies
Create dashboards and reports to track data quality, completeness, and usability
Customer Base Management
Analyze customer base trends including acquisition, retention, churn, reactivation, and lifetime value
Lead segmentation efforts to identify opportunities for personalized engagement, cross-sell, and upsell
Support the design and performance tracking of customer lifecycle campaigns and growth strategies
Build and maintain customer cohorts to support strategic decision-making across marketing and sales
Provide insights on customer behavior and base performance to support commercial, product, and CX initiatives
Partner with finance and commercial teams to develop customer forecasts and growth models
Knowledge & Experience
- Fluent English - written, spoken is required
- 4–6 years of experience in customer data management, CRM analytics, or marketing operations
- Proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI)
Experience with CRM systems (e.g., Salesforce), data warehouses, and data integration tools
- Exposure to Python or R for data analysis is a plus
- Certification in data governance or CRM platforms (e.g., Salesforce Administrator) is advantageous
Skills & Abilities
- Strong understanding of data governance, master data management (MDM), and data quality best practices
Ability to communicate complex data concepts to non-technical stakeholders
Detail-oriented with strong problem-solving and project management skills
Familiarity with data privacy regulations and compliance standards is a plus
Knowledge of customer lifecycle management, marketing automation, or customer journey analytics
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty Latin America, Liberty Networks, Liberty Caribbean, Liberty Business, Liberty Caribbean ICT, Cable & Wireless, Cable & Wireless Business, Bahamas Telecommunication (BTC), FLOW, VTR, Liberty Puerto Rico & USVI, Liberty Costa Rica, and Más Móvil. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the región
Why Join Us
Technology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
#LI-KW1
#J-18808-LjbffrSenior Analyst, Customer Data Management
Hoy
Trabajo visto
Descripción Del Trabajo
What's The Role
The Senior Analyst – Customer Data Management plays a key role in ensuring the quality, consistency, and strategic use of customer data across the organization. This role involves data stewardship, analysis, governance, and collaboration with business and technical teams to optimize how customer data is collected, stored, maintained, and leveraged for insights and business impact. The ideal candidate combines strong analytical capabilities with deep understanding of customer databases, data flows, and business processes.
What You'll Do Key ResponsibilitiesCustomer Data Management
Ensure high data quality across all customer systems (CRM, ERP, data lake, etc.)
Lead data governance initiatives to maintain standardized and compliant customer data practices
Define and document business rules for customer data validation, matching, cleansing, and enrichment
Collaborate with IT, compliance, and business teams to align data architecture with business needs
Monitor and improve data flows across platforms to support omnichannel strategies
Create dashboards and reports to track data quality, completeness, and usability
Customer Base Management
Analyze customer base trends including acquisition, retention, churn, reactivation, and lifetime value
Lead segmentation efforts to identify opportunities for personalized engagement, cross-sell, and upsell
Support the design and performance tracking of customer lifecycle campaigns and growth strategies
Build and maintain customer cohorts to support strategic decision-making across marketing and sales
Provide insights on customer behavior and base performance to support commercial, product, and CX initiatives
Partner with finance and commercial teams to develop customer forecasts and growth models
Knowledge & Experience
- Fluent English - written, spoken is required
- 4–6 years of experience in customer data management, CRM analytics, or marketing operations
- Proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI)
Experience with CRM systems (e.g., Salesforce), data warehouses, and data integration tools
- Exposure to Python or R for data analysis is a plus
- Certification in data governance or CRM platforms (e.g., Salesforce Administrator) is advantageous
Skills & Abilities
- Strong understanding of data governance, master data management (MDM), and data quality best practices
Ability to communicate complex data concepts to non-technical stakeholders
Detail-oriented with strong problem-solving and project management skills
Familiarity with data privacy regulations and compliance standards is a plus
Knowledge of customer lifecycle management, marketing automation, or customer journey analytics
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty Latin America, Liberty Networks, Liberty Caribbean, Liberty Business, Liberty Caribbean ICT, Cable & Wireless, Cable & Wireless Business, Bahamas Telecommunication (BTC), FLOW, VTR, Liberty Puerto Rico & USVI, Liberty Costa Rica, and Más Móvil. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the región
Why Join Us
Technology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
#LI-KW1
#J-18808-LjbffrCustomer Solutions Management Leader , AGS LATAM NOLA
Publicado hace 12 días
Trabajo visto
Descripción Del Trabajo
Join to apply for the Customer Solutions Management Leader , AGS LATAM NOLA role at Amazon Web Services (AWS)
Customer Solutions Management Leader , AGS LATAM NOLAJoin to apply for the Customer Solutions Management Leader , AGS LATAM NOLA role at Amazon Web Services (AWS)
Get AI-powered advice on this job and more exclusive features.
Description
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.
Description
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.
AWS is seeking a Senior Manager to lead the Customer Solutions Manager (CSM) team, based out of Colombia, Costa Rica, Peru or Puerto Rico. This role covers the North of Latin America (NOLA) region. The CSM team engages directly with customers and help them identify and realize the strategic and economic benefits of cloud adoption. This role is focused on accelerating the customer cloud journey, delivering frictionless migrations, and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.
The CSM is assigned to a customer and gains deep understanding of customer strategic priorities, key business objectives, and target cloud migration benefits. Works with customers and AWS stakeholders to define strategic roadmaps and captures the customer journey in a structured, formal program. Utilizes their technical acumen, program management, organizational change management, and communication skills to engage customer leaders and define business and technology success criteria, allocate appropriate resources to execute complex technical and organizational change management plans, and communicate at all levels to deliver results. The Customer Solutions Manager owns and drives execution excellence for the end-to-end customer engagement and coordinates multidisciplinary teams - aligning sales, solution architecture, support, product, professional services, and partners - to deliver a smooth customer experience. The account CSM assesses risks, anticipates bottlenecks, provides critical issue management, balances trade-offs, and encourages risk-taking to maximize business value. The CSM regularly reports on program status and future partnership opportunities in internal and customer facing meetings, resolves or escalates issues proactively, and drives collaborative but clear task ownership
At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, extensive technical background, be detail oriented, have excellent problem-solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and change management excellence will influence your customer’s decisions and help us drive positive customer impact. We are passionate about people who innovate on behalf of our customers, think big, use data to make decisions, and can express themselves thoughtfully. We want you to be creative and passionate about delivering a great customer experience.
Key job responsibilities
- Lead and mentor a high performing team under challenging situations
- Identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization
- Understand customer's strategic goals and define how cloud migrations enable them
- Develop trust based, long term strategic relationships with customer senior leaders
- Demonstrate excellent customer service skills through all levels of an organization
- Maintain an in-depth knowledge and understanding of existing and developing cloud technologies
- Coordinate multiple internal and external teams through influence, personal credibility, and thought leadership
- Possess direct hands-on experience in change and organizational management related to cloud migrations
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- +8 years of formal leadership experience on previous roles for large IT organizations
- Experience leading complex, large-scale, IT or technical or engineering programs and projects
- Written and verbal communication skills in Spanish and English, including a demonstrated ability to influence C-Suite/VP leaders
- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- A history of problem solving and innovation developing technology programs and working across customer organizations
- Direct experience implementing cloud services including migrations, modernization projects, and/or data/analytics and AI/ML solutions
- A history of problem solving and innovation developing technology programs and working across customer organizations
Company - Amazon Web Services Colombia S.A.S.
Job ID: A3042054 Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Consulting, Information Technology, and Engineering
- Industries IT Services and IT Consulting
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#J-18808-LjbffrCustomer Solutions Management Leader , AGS LATAM NOLA

Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers-including the fastest-growing startups, largest enterprises, and leading government agencies-are using AWS to lower costs, become more agile, and innovate faster.
AWS is seeking a Senior Manager to lead the Customer Solutions Manager (CSM) team, based out of Colombia, Costa Rica, Peru or Puerto Rico. This role covers the North of Latin America (NOLA) region. The CSM team engages directly with customers and help them identify and realize the strategic and economic benefits of cloud adoption. This role is focused on accelerating the customer cloud journey, delivering frictionless migrations, and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.
The CSM is assigned to a customer and gains deep understanding of customer strategic priorities, key business objectives, and target cloud migration benefits. Works with customers and AWS stakeholders to define strategic roadmaps and captures the customer journey in a structured, formal program. Utilizes their technical acumen, program management, organizational change management, and communication skills to engage customer leaders and define business and technology success criteria, allocate appropriate resources to execute complex technical and organizational change management plans, and communicate at all levels to deliver results. The Customer Solutions Manager owns and drives execution excellence for the end-to-end customer engagement and coordinates multidisciplinary teams - aligning sales, solution architecture, support, product, professional services, and partners - to deliver a smooth customer experience. The account CSM assesses risks, anticipates bottlenecks, provides critical issue management, balances trade-offs, and encourages risk-taking to maximize business value. The CSM regularly reports on program status and future partnership opportunities in internal and customer facing meetings, resolves or escalates issues proactively, and drives collaborative but clear task ownership
At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, extensive technical background, be detail oriented, have excellent problem-solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and change management excellence will influence your customer's decisions and help us drive positive customer impact. We are passionate about people who innovate on behalf of our customers, think big, use data to make decisions, and can express themselves thoughtfully. We want you to be creative and passionate about delivering a great customer experience.
Key job responsibilities
- Lead and mentor a high performing team under challenging situations
- Identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization
- Understand customer's strategic goals and define how cloud migrations enable them
- Develop trust based, long term strategic relationships with customer senior leaders
- Demonstrate excellent customer service skills through all levels of an organization
- Maintain an in-depth knowledge and understanding of existing and developing cloud technologies
- Coordinate multiple internal and external teams through influence, personal credibility, and thought leadership
- Possess direct hands-on experience in change and organizational management related to cloud migrations
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- +8 years of formal leadership experience on previous roles for large IT organizations
- Experience leading complex, large-scale, IT or technical or engineering programs and projects
- Written and verbal communication skills in Spanish and English, including a demonstrated ability to influence C-Suite/VP leaders
Preferred Qualifications
- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- A history of problem solving and innovation developing technology programs and working across customer organizations
- Direct experience implementing cloud services including migrations, modernization projects, and/or data/analytics and AI/ML solutions
- A history of problem solving and innovation developing technology programs and working across customer organizations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Consultor Técnico de Zoho CRM
Publicado hace 11 días
Trabajo visto
Descripción Del Trabajo
Medellin, Colombia | Publicado el 14/03/2025
SMF360 es una consultora tecnológica líder en la implementación de Zoho CRM y automatización de procesos de negocio. Nuestra misión es ayudar a las empresas a escalar optimizando sus flujos de trabajo en ventas y operaciones a través de Zoho One y otras soluciones integradas.
Buscamos un Técnico Especialista en Zoho CRM , responsable de la configuración, personalización e integración de aplicaciones Zoho para mejorar el rendimiento de nuestros clientes. El candidato ideal debe contar con una sólida experiencia técnica en Zoho CRM, integraciones API y automatización de flujos de trabajo .
- Ejecución del desarrollo de software de ciclo de vida completo
- Escribir código eficiente, comprobable y bien diseñado con Zoho
- Producir especificaciones y determinar la viabilidad operativa.
- Integrar componentes de software en sistemas de software completamente funcionales
- Desarrollar planes de verificación de software y procedimientos de garantía de calidad.
- Documentar y mantener la funcionalidad del software
- Adaptación e implementación de herramientas, procesos y métricas de software Zoho
- Sirviendo como experto en la materia
- Cumplir con los planes del proyecto y los estándares de la industria.
- Experiencia laboral probada como ingeniero de software o desarrollador de software Zoho
- Experiencia práctica en el diseño de aplicaciones interactivas con Zoho Products
- Capacidad para desarrollar software en C, C +, C #, Java u otros lenguajes seleccionados
- Excelente conocimiento de bases de datos relacionales, tecnologías SQL y ORM (JPA2, Hibernate)
- Experiencia en el desarrollo de aplicaciones web utilizando al menos un marco web popular (JSF, Wicket, GWT, Spring MVC)
- Experiencia con desarrollo impulsado por pruebas
- Dominio de las herramientas de ingeniería de software
- Capacidad para documentar requisitos y especificaciones.
- Familiaridad con la metodología de desarrollo de software y los procesos de lanzamiento con Zoho
- Un título en Ciencias de la Computación o Ingeniería
- Salario base: $2,100 USD mensuales .
- Bonos por desempeño .
- Trabajo remoto o híbrido , con reuniones estratégicas ocasionales.
- Capacitación y certificaciones en el ecosistema Zoho.
- Oportunidades de crecimiento profesional dentro de una consultora tecnológica en expansión.
- Ambiente de trabajo dinámico y colaborativo , donde tu impacto será clave en la transformación digital de nuestros clientes.
Consultor Técnico de Zoho CRM
Hoy
Trabajo visto
Descripción Del Trabajo
Medellin, Colombia | Publicado el 14/03/2025
SMF360 es una consultora tecnológica líder en la implementación de Zoho CRM y automatización de procesos de negocio. Nuestra misión es ayudar a las empresas a escalar optimizando sus flujos de trabajo en ventas y operaciones a través de Zoho One y otras soluciones integradas.
Buscamos un Técnico Especialista en Zoho CRM , responsable de la configuración, personalización e integración de aplicaciones Zoho para mejorar el rendimiento de nuestros clientes. El candidato ideal debe contar con una sólida experiencia técnica en Zoho CRM, integraciones API y automatización de flujos de trabajo .
- Ejecución del desarrollo de software de ciclo de vida completo
- Escribir código eficiente, comprobable y bien diseñado con Zoho
- Producir especificaciones y determinar la viabilidad operativa.
- Integrar componentes de software en sistemas de software completamente funcionales
- Desarrollar planes de verificación de software y procedimientos de garantía de calidad.
- Documentar y mantener la funcionalidad del software
- Adaptación e implementación de herramientas, procesos y métricas de software Zoho
- Sirviendo como experto en la materia
- Cumplir con los planes del proyecto y los estándares de la industria.
- Experiencia laboral probada como ingeniero de software o desarrollador de software Zoho
- Experiencia práctica en el diseño de aplicaciones interactivas con Zoho Products
- Capacidad para desarrollar software en C, C +, C #, Java u otros lenguajes seleccionados
- Excelente conocimiento de bases de datos relacionales, tecnologías SQL y ORM (JPA2, Hibernate)
- Experiencia en el desarrollo de aplicaciones web utilizando al menos un marco web popular (JSF, Wicket, GWT, Spring MVC)
- Experiencia con desarrollo impulsado por pruebas
- Dominio de las herramientas de ingeniería de software
- Capacidad para documentar requisitos y especificaciones.
- Familiaridad con la metodología de desarrollo de software y los procesos de lanzamiento con Zoho
- Un título en Ciencias de la Computación o Ingeniería
- Salario base: $2,100 USD mensuales .
- Bonos por desempeño .
- Trabajo remoto o híbrido , con reuniones estratégicas ocasionales.
- Capacitación y certificaciones en el ecosistema Zoho.
- Oportunidades de crecimiento profesional dentro de una consultora tecnológica en expansión.
- Ambiente de trabajo dinámico y colaborativo , donde tu impacto será clave en la transformación digital de nuestros clientes.
Revenue Growth Management Analyst (Customer Success Specialist)
Publicado hace 12 días
Trabajo visto
Descripción Del Trabajo
We are Kuona (kuona.ai )! We are revolutionizing revenue optimization for Consumer Goods and Retailers through cutting-edge artificial intelligence. With our AI platform, we help brands like Coca-Cola and Oxxo manage pricing, promotions, and inventory with unprecedented accuracy. Kuona’s AI SaaS solutions provide real-time, data-driven insights that maximize profitability.
With top-tier strategic partners, we are expanding across LATAM, Europe, and beyond. We are setting the global standard in AI-enhanced revenue optimization. Join us if you're curious, innovative, and eager to solve complex challenges using AI. Be part of the team shaping the future of commercial intelligence worldwide.
This role is for a Revenue Management Sr. Analyst (Customer Success Specialist) responsible for ensuring proper use of our SaaS tool, developing and implementing Revenue Management strategies, analyzing product pricing, promotional strategies, understanding shopper and client segments, and tracking product performance. The role also involves defining and updating revenue strategy frameworks and promo guidelines to maximize trade investments, acting as the main client contact to ensure effective communication and data collection.
This is a Hybrid role; candidates must work on-site a few days per week.
Only candidates in Bogotá, Colombia will be considered.
Key Responsibilities:
Deliver insights, excellent service, and recommendations to ensure business success.
Identify customer needs and align them with our offerings.
Develop and manage econometric forecasting models and time series for strategic pricing decisions.
Support sales engineering by analyzing and summarizing sales data and trends.
Identify and capitalize on opportunities in pricing strategies across products, markets, and regions.
Enhance sales engineering effectiveness by addressing issues and recommending actions.
Continuously optimize the platform to better understand revenue opportunities.
Requirements:
BA/BS in Economics, Finance, or Actuarial Science.
At least 1 year experience in the FMCG industry.
Over 1 year experience in Pricing or Revenue roles.
Proficiency in Microsoft Excel.
Minimum 6 months experience applying mathematical models.
Knowledge of data analysis models for large datasets.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Teamwork and leadership abilities.
Fluent in English, spoken and written.
What We Value at Kuona:
Creativity: All team members are encouraged to propose and develop new features.
Learning Opportunities: We provide a wide range of growth opportunities not typically found in traditional corporate settings.
High Impact: Your contributions will directly influence our growth and success.
Culture: We prioritize excellent client results and a positive employee experience.
Our Hiring Process:
Introductory screening call.
Interview loop with team members covering technical skills, industry knowledge, and cultural fit with our CEO.
Reference checks.
Offer extended to successful candidates.
Kuona is an equal opportunity employer committed to diversity and inclusion, prohibiting discrimination and harassment in the workplace.
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