1.331 Ofertas de Call Centers en Colombia

Overview

Join to apply for the Help Desk Technician role at Pharmbills .

Direct message the job poster from Pharmbills.

Pharmbills is a leading American outstaffing company that connects exceptional talent worldwide with industry leaders in healthcare, finance, real estate, and beyond. With a strong international presence and a fast-growing team in Bogota, we aim to deliver innovative solutions while fostering professional growth.

We are seeking a skilled Help Desk Technician to engage with our dynamic team. This role involves managing, deploying, and maintaining technical systems and equipment while providing first-line technical support. As a Help Desk Technician, you’ll ensure system security, optimize efficiency, and support a seamless user experience for our teams and stakeholders.

To manage equipment, provide technical support, maintain system security, and document processes, ensuring operational excellence and user satisfaction.

• Procuring, preparing, and maintaining equipment inventory.
• Coordinating equipment deployment, returns, repairs, and replacements.

• Installing and configuring hardware and software components.
• Performing initial setup, testing, and ensuring system readiness.

• Addressing technical inquiries and resolving issues as the first point of contact.
• Escalating complex challenges to specialized teams when necessary.

• Monitoring system performance and ensuring infrastructure health.
• Conducting routine updates, troubleshooting, and backups to ensure data integrity.

• Developing and maintaining a knowledge base for troubleshooting and support.
• Creating user guides for equipment and software use.

• Implementing and enforcing security policies to prevent unauthorized access.
• Monitoring and responding to potential security threats.
• Staying updated on emerging technologies and best practices.
• Engaging in training and certification opportunities to enhance skills.

• Proficient in Windows and macOS operating systems.
• Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN).
• Experience with IT service management tools like Jira.
• Familiarity with Microsoft Office Suite and common business applications.

• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, both verbal and written.
• A customer-focused mindset with a proactive approach to service.
• Ability to work both independently and within a collaborative team.
• English: B2+ level or higher.

• Global Collaboration : Engage with a diverse and supportive international team.
• Professional Growth : Access to opportunities for skill development and certification.
• Innovative Environment : Be part of a forward-thinking organization at the forefront of outstaffing.

If you’re ready to contribute your technical expertise and innovative mindset, we encourage you to apply and engage with our thriving team!

• Associate

• Contract

• Information Technology, Administrative, and Customer Service

• Outsourcing and Offshoring Consulting, IT Services and IT Consulting, and IT System Training and Support

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Pharmbills Bogota, D.C., Capital District, Colombia

Join to apply for the Help Desk Technician role at Pharmbills

Pharmbills Bogota, D.C., Capital District, Colombia

Join to apply for the Help Desk Technician role at Pharmbills

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Direct message the job poster from Pharmbills

About Us :

Pharmbills is a leading American outstaffing company that connects exceptional talent worldwide with industry leaders in healthcare, finance, real estate, and beyond. With a strong international presence and a fast-growing team in Bogota, we aim to deliver innovative solutions while fostering professional growth.

Position Overview :

We are seeking a skilled Help Desk Technician to engage with our dynamic team. This role involves managing, deploying, and maintaining technical systems and equipment while providing first-line technical support. As a Help Desk Technician, you’ll ensure system security, optimize efficiency, and support a seamless user experience for our teams and stakeholders.

Purpose :

To manage equipment, provide technical support, maintain system security, and document processes, ensuring operational excellence and user satisfaction.

Key Responsibilities :

Equipment Management :

• Procuring, preparing, and maintaining equipment inventory.
• Coordinating equipment deployment, returns, repairs, and replacements.

System Deployment and Configuration :

• Installing and configuring hardware and software components.
• Performing initial setup, testing, and ensuring system readiness.

Technical Support :

• Addressing technical inquiries and resolving issues as the first point of contact.
• Escalating complex challenges to specialized teams when necessary.

System Monitoring and Maintenance :

• Monitoring system performance and ensuring infrastructure health.
• Conducting routine updates, troubleshooting, and backups to ensure data integrity.

Documentation and Knowledge Sharing :

• Developing and maintaining a knowledge base for troubleshooting and support.
• Creating user guides for equipment and software use.

Security and Compliance :

• Implementing and enforcing security policies to prevent unauthorized access.
• Monitoring and responding to potential security threats.
• Staying updated on emerging technologies and best practices.
• Engaging in training and certification opportunities to enhance skills.

Required Skills and Qualifications :

Technical Expertise :

• Proficient in Windows and macOS operating systems.
• Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN).
• Experience with IT service management tools like Jira.
• Familiarity with Microsoft Office Suite and common business applications.

Soft Skills :

• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, both verbal and written.
• A customer-focused mindset with a proactive approach to service.
• Ability to work both independently and within a collaborative team.
• English: B2+ level or higher.

What We Offer :

• Global Collaboration : Engage with a diverse and supportive international team.
• Professional Growth : Access to opportunities for skill development and certification.
• Innovative Environment : Be part of a forward-thinking organization at the forefront of outstaffing.

If you’re ready to contribute your technical expertise and innovative mindset, we encourage you to apply and engage with our thriving team!

• Seniority level Associate

• Employment type Contract

• Job function Information Technology, Administrative, and Customer Service
• Industries Outsourcing and Offshoring Consulting, IT Services and IT Consulting, and IT System Training and Support

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China Three Gorges Latam , world leading renewable energy company, is seeking a Help Desk Specialist to join the Colombia team. Help Desk Specialist is responsible for providing timely and efficient technical support to all internal users. This role ensures the proper functioning of IT equipment and systems, resolves day-to-day incidents, and supports the implementation of IT policies and tools in coordination with the IT and Administration teams.

Specific Duties

User Support & Issue Resolution

• Respond to help desk tickets, emails, and direct user requests in a timely and professional manner.
• Diagnose and resolve hardware and software issues for laptops, desktops, printers, and peripheral devices.
• Escalate complex incidents to the IT Specialist or external providers when needed.
• Provide in-person and remote support to employees.

Onboarding & Offboarding

• Set up IT equipment and user accounts for new hires, including email, VPN, and system access.
• Ensure proper deactivation and return of IT assets during offboarding.
• Keep records of IT asset allocation per employee.

System & Application Support

• Assist users with Microsoft 365 applications (Outlook, Teams, Word, Excel, etc.).
• Provide basic support for SAP ERP access or incident logging.
• Support Wi-Fi, printer, and basic network troubleshooting.
• Install authorized software and ensure license compliance.

Inventory & Maintenance

• Track and update the inventory of IT equipment.
• Support periodic preventive maintenance of IT hardware.
• Manage the condition and availability of backup devices.

Documentation & Policy Compliance

• Maintain updated help desk procedures and common troubleshooting guides.
• Assist in implementing internal IT policies and good practices.
• Report recurring technical issues to identify improvement opportunities.

Requirements

• College degree in Computer Sciences, IT Support, or related field
• Minimum 3 years of relevant experience in IT and help desk tasks, including 1–2 years specifically in help desk, IT support, or similar roles.
• Proficient in Microsoft Office and Office package, contract management software (ERP).
• Required knowledge and skills: Basic understanding of hardware, software, and network troubleshooting, strong customer service orientation and teamwork skills, and exposure to SAP or ERP systems
• English Level B2
• Availability to work Fully On - Site (Bogota Office)

Benefits

• Medical Insurance
• Life Insurance
• Free Parking Space
• Free Snacks
• Birthday leave
• Food subsidy

1 day ago Be among the first 25 applicants

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Direct message the job poster from Empresa Confidencial

Position: End User SecOps Analyst

Location: Bogotá

Type: Full-time / Indefinite

We are seeking a highly motivated and detail-oriented End User SecOps Analyst to join our global IT Security Operations team. The role focuses on protecting and monitoring end-user environments, ensuring endpoint security compliance, and responding to security events and incidents in real time.

The ideal candidate will have strong technical expertise in endpoint security tools, vulnerability management, and security incident response , with the ability to collaborate across IT, infrastructure, and business stakeholders.

• Monitor, detect, and respond to endpoint security alerts using SIEM/SOAR platforms.
• Manage and support end-user security solutions (e.g., Endpoint Protection, EDR, DLP, CASB, MDM).
• Analyze logs, identify threats, and escalate incidents as per established workflows.
• Conduct vulnerability scanning and patch validation for end-user devices.
• Collaborate with IT support teams to ensure patching, updates, and compliance .
• Assist in security investigations related to end-user devices.
• Create and maintain documentation for security processes, incidents, and reports.
• Support awareness initiatives by identifying common end-user security risks.

Education:

• Bachelor’s degree in Information Security, Computer Science, or related field (or equivalent experience).

Experience:

• 2–4 years of experience in IT Security or Security Operations (SecOps) .
• Hands-on with endpoint protection and EDR tools (e.g., CrowdStrike, Defender ATP, Symantec, McAfee).
• Experience with SIEM/SOAR platforms (e.g., Splunk, Sentinel, QRadar, Elastic).
• Familiarity with Windows, macOS, and mobile device security .
• Knowledge of Active Directory, Azure AD, and Identity & Access Management .
• Understanding of security frameworks (NIST, ISO 27001, CIS).

Skills:

• Strong analytical and troubleshooting skills.
• Ability to work in fast-paced environments.
• Excellent written and verbal communication in English (B2+/C1).

Work with a global IT SecOps team .

Exposure to cutting-edge endpoint and cloud security tools .

Opportunities for professional growth and certifications .

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Business Consulting and Services

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Join to apply for the Help Desk Technician role at Keyrus

Join to apply for the Help Desk Technician role at Keyrus

Join KEYRUS and help us shape the future!

Join KEYRUS and help us shape the future!

At Keyrus, we're passionate about innovation and technology. We’re a French company with over 28 years of experience, present in 26 countries and with more than 3,500 consultants around the globe. In Colombia, we’ve been leading digital experience and data intelligence solutions for 8 years, helping organizations evolve in the digital era.

Do you thrive in dynamic and challenging environments?

If you’re passionate about technology and looking for a place where you can grow professionally, Keyrus is the right place for you! Every day brings new challenges and opportunities to learn, evolve, and make a real impact.

We’re looking for a Help Desk Technician to join ourTeamwork . As a Help Desk Technician at Keyrus, you’ll support end-users from two US-based clients, ensuring a smooth, professional experience through timely and high-quality technical assistance. You’ll collaborate with both remote and on-site consultants to uphold excellence in service and ticket resolution.

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming support requests via the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.
• Collaborate with on-site consultants to resolve local IT incidents.
• Deliver user-focused support with clear and professional communication.

We’d love to meet you if you have:

• 2+ years of experience in Help Desk or IT support, preferably in remote or multi-client environments
• Excellent communication skills in English (both spoken and written)
• Strong troubleshooting skills and a customer service mindset
• Ability to work in fast-paced environments and manage multiple priorities
• Proficiency with Windows and macOS is required

• Standard hours: 12:00 PM to 9:00 PM EST , Monday to Friday,11AM - 8PM COT (UTC -5)
• Occasional coverage on holidays (rotation basis with the team)

• A 100% remote position with a stable and structured work schedule
• A multicultural team and exposure to US-based client environments
• Opportunities to grow and evolve toward system and network administration responsibilities
• A professional and collaborative culture that values initiative and learning

If you’d like to learn more about us, visit:

At Keyrus, we believe in diversity. That’s why we evaluate only the technical and behavioral aspects of our candidates. We encourage everyone to apply—regardless of gender, age, ethnicity, religion, identity, or condition. Discrimination has no place in our team.

We hope to see you in the process!

• Seniority level Not Applicable

• Employment type Other

• Job function Information Technology

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Bogota, D.C., Capital District, Colombia 4 days ago

Colombia $24,000.00-$36,000.00 4 months ago

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Join to apply for the Help Desk Technician role at UniFirst Corporation

4 days ago Be among the first 25 applicants

Join to apply for the Help Desk Technician role at UniFirst Corporation

Direct message the job poster from UniFirst Corporation

Description

The Information Technology department is seeking a professional IT Service Desk Technician for level 1 support, to join our IT Service Desk team. The Level 1 IT Service Desk Technician is the first point of contact for end-users encountering IT-related issues and inquiries. This role involves providing timely technical support, troubleshooting common hardware and software problems, and escalating more complex issues to Level 2 technicians or other IT teams when necessary. The Level 1 Technician will provide first-level troubleshooting support for a variety of computing issues, assists in maintaining documentation, and ensure excellent customer service standards are met.

Principal Accountabilities:

• Provide initial technical support and assistance to end-users via phone, email, MS teams, or a ticketing system.
• Act as first point of contact for all IT issues, quickly responding to Team Partner requests for IT service within SLA guidelines.
• Identify, diagnose, and resolve basic hardware and software issues, including password resets, software installations, and printer configurations.
• Log all Service Desk interactions accurately and promptly into the ticketing system, ensuring proper categorization, prioritization, and resolution.
• Follow standard operating procedures and troubleshooting guides to resolve common IT problems independently.
• Escalate unresolved issues to Level 2 technicians or other IT teams, providing detailed information and documentation for further investigation and resolution.
• Assist in maintaining and updating documentation, knowledge base articles, and standard operating procedures for IT support processes and procedures.
• Provide excellent customer service and communication, keeping end-users informed of the status of their requests and ensuring satisfaction with the resolution provided.
• Adhere to IT policies, procedures, and security standards.

Requirements :

• Englis level B1+ and above
• High school diploma required.
• Associate degree in a technical discipline (Computer Science, MIS, Engineering, IT, etc.) or 1+ years in an IT related field
• 1+ years in a Call Center/Service Desk enterprise environment
• Strong customer service focus, organizational skills, and ability to multi-task with excellent time management skills required.
• Basic understanding of computer hardware, operating systems (Windows 10/11), and common business applications (Office 365, Active Directory, SSO, etc.)
• Hands on experience working with an ITSM/ticketing system (ServiceNow, Cherwell, Remedy, etc.)
• Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical end-users.
• Ability to take initiative, assume responsibility and follow up in a timely manner.
• Ability to maintain composure and re-prioritize work in a fast-paced environment.
• 1+ Years working in a business environment as part of a team.
• Ability to travel up to 10%.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Technology, Information and Media

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Join to apply for the Help Desk Technician role at UniFirst Corporation

Join to apply for the Help Desk Technician role at UniFirst Corporation

Direct message the job poster from UniFirst Corporation

Description

The Information Technology department is seeking a professional IT Service Desk Technician for level 1 support, to join our IT Service Desk team. The Level 1 IT Service Desk Technician is the first point of contact for end-users encountering IT-related issues and inquiries. This role involves providing timely technical support, troubleshooting common hardware and software problems, and escalating more complex issues to Level 2 technicians or other IT teams when necessary. The Level 1 Technician will provide first-level troubleshooting support for a variety of computing issues, assists in maintaining documentation, and ensure excellent customer service standards are met.

Principal Accountabilities:

• Provide initial technical support and assistance to end-users via phone, email, MS teams, or a ticketing system.
• Act as first point of contact for all IT issues, quickly responding to Team Partner requests for IT service within SLA guidelines.
• Identify, diagnose, and resolve basic hardware and software issues, including password resets, software installations, and printer configurations.
• Log all Service Desk interactions accurately and promptly into the ticketing system, ensuring proper categorization, prioritization, and resolution.
• Follow standard operating procedures and troubleshooting guides to resolve common IT problems independently.
• Escalate unresolved issues to Level 2 technicians or other IT teams, providing detailed information and documentation for further investigation and resolution.
• Assist in maintaining and updating documentation, knowledge base articles, and standard operating procedures for IT support processes and procedures.
• Provide excellent customer service and communication, keeping end-users informed of the status of their requests and ensuring satisfaction with the resolution provided.
• Adhere to IT policies, procedures, and security standards.

Requirements :

• High school diploma required.
• Associate degree in a technical discipline (Computer Science, MIS, Engineering, IT, etc.) or 1+ years in an IT related field
• 1+ years in a Call Center/Service Desk enterprise environment
• Strong customer service focus, organizational skills, and ability to multi-task with excellent time management skills required.
• Basic understanding of computer hardware, operating systems (Windows 10/11), and common business applications (Office 365, Active Directory, SSO, etc.)
• Hands on experience working with an ITSM/ticketing system (ServiceNow, Cherwell, Remedy, etc.)
• Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical end-users.
• Ability to take initiative, assume responsibility and follow up in a timely manner.
• Ability to maintain composure and re-prioritize work in a fast-paced environment.
• 1+ Years working in a business environment as part of a team.
• Ability to travel up to 10%.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Technology, Information and Media

Referrals increase your chances of interviewing at UniFirst Corporation by 2x

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Join to apply for the Help Desk Technician role at Keyrus

Join to apply for the Help Desk Technician role at Keyrus

Join KEYRUS and help us shape the future!

Who Are We?

At Keyrus, we're passionate about innovation and technology. We’re a French company with over 28 years of experience, present in 26 countries and with more than 3,500 consultants around the globe. In Colombia, we’ve been leading digital experience and data intelligence solutions for 8 years, helping organizations evolve in the digital era.

Do you thrive in dynamic and challenging environments?

If you’re passionate about technology and looking for a place where you can grow professionally, Keyrus is the right place for you! Every day brings new challenges and opportunities to learn, evolve, and make a real impact.

We’re looking for a Help Desk Technician to join our Teamwork . As a Help Desk Technician at Keyrus, you’ll support end-users from two US-based clients, ensuring a smooth, professional experience through timely and high-quality technical assistance. You’ll collaborate with both remote and on-site consultants to uphold excellence in service and ticket resolution.

What will your day-to-day look like?

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming support requests via the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.
• Collaborate with on-site consultants to resolve local IT incidents.
• Deliver user-focused support with clear and professional communication.
  
  

• 3+ years of experience in Help Desk or IT support, preferably in remote or multi-client environments
• Excellent communication skills in English (both spoken and written)
• Strong troubleshooting skills and a customer service mindset
• Ability to work in fast-paced environments and manage multiple priorities
• Familiarity with macOS (highly desirable)
  
  

• Standard hours: Monday to Friday, 7:00 AM to 4:00 PM (EST)
• Occasional coverage on holidays (rotation basis with the team)
  
  

• A 100% remote position with a stable and structured work schedule
• A multicultural team and exposure to US-based client environments
• Opportunities to grow and evolve toward system and network administration responsibilities
• A professional and collaborative culture that values initiative and learning
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Keyrus by 2x

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Estudiante de últimos semestres y/o profesional en Telecomunicaciones, Electrónica, Sistemas o afines, con experiencia mayor a 6 meses en analítica de datos, plataformas de telecomunicaciones, bases de datos, gestión de tickets, atención a requerimientos, identificación de fallas, desarrollo y programación.

Identificar posibles causas de la mala experiencia a nivel de red de los clientes, mediante la identificación de patrones de fallas y diagnóstico de desviaciones en la red. Además, generar reportes que respalden la mejora continua en los servicios y la implementación de automatismos que agilicen y mejoren los procesos de validación.