1.295 Ofertas de Call Center en Colombia

Salary: 3,000,000 $ to 3,700,000 $ (Gross Monthly)

Positions Available: 10

Application Deadline: 21/Apr/2025

Job Type: Full-time

Contract Type: Full-time

We are a leading company in the tourism sector, dedicated to providing unforgettable experiences to our customers through exceptional service. We are looking for passionate individuals for customer service to join our team.

• Answer customer calls in English to manage hotel reservations.
• Provide clear and accurate information about our services.
• Effectively and friendly resolve inquiries and issues.
• Meet established quality and efficiency metrics.

• Minimum education: High School Diploma.
• At least 6 months of experience in a bilingual call center.
• Good level of English (minimum B2).
• Active listening skills and excellent communication.
• Ability to work in a team and under pressure.

• Base salary: 3,000,000 COP.
• Performance bonuses of up to 750,000 COP.
• Two days off per week.
• Opportunities for growth and professional development.

Languages required: English (B2 or higher).

Professional experience: Minimum 1 year.

Welcome to IGT Solutions Colombia! We focus on providing a seamless customer experience. Our team of nearly 2,000 experienced CX experts supports 4 languages—English, Spanish, Portuguese, and French—using digital and omnichannel platforms worldwide.

This is a remote position.

This is a remote position.

Join a passionate remote team that values customer care! As a Call Center Agent, you’ll support customers, solve challenges, and make a difference—all from the comfort of home.

About the Company:

This is a full-time role fora partner agency in the self-storage industry, specializing in technology-driven storage solutions. They focus on enhancing the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure and convenient storage options.

Location: LatinAmerica & the Philippines- Fully Remote

Your Mission: Day to Day Responsibilities

• Handle a high volume of inbound calls, providing efficient and caring customer service for inquiries (90% of the role).
• Manage customer move-ins, move-outs, and payment processing for a self-storage facility, ensuring smooth transactions.
• Provide clear and persuasive information about our storage solutions to potential customers.
• Use active listening to address concerns, overcoming obstacles to achieve positive outcomes.
• Maintain accurate customer records in CRM and document all interactions.
• Foster long-term customer relationships, supporting the growth of our business.

Your Toolbox: Skills to be Successful

• 2+ years of experience in a call center, with a strong focus on inbound calls.
• Proven ability to handle high call volumes and deliver exceptional service in a fast-paced environment.
• Excellent communication skills and the ability to connect with people from diverse backgrounds.
• High attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
• Critical thinking skills with a problem-solving mindset, able to resolve issues efficiently.
• Ability to work flexibly, including almost all weekends, with a schedule provided 2 weeks in advance. This is a standard 5-day workweek role, with 2 days off during the week to ensure work-life balance.
• Must be tech-savvy and able to quickly navigate multiple platforms throughout the day, including while handling live calls.
• Must be available to work within US time zones.
• An internet speed of at least 10 Mbps download and 5 Mbps upload is required.

Your Perks: What's in it for you

• Working completely remote
• Location independence
• 15 Paid leave days
• Quarterly bonus
• Weekend bonus
• Yearly salary increase policy (7% after 6 months, then 5% after additional 6 months)
• Long-term position with the opportunity to grow in a stable and growing Agency
• Great opportunity to grow
• You’ll be joining a high-level and fast-paced team

Why Adaptive Teams ?
At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

What to Expect from Our Application Process?
Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder , just in case) for further instructions.

We understand your time is valuable , so we strive to keep the entire process under 60 minutes whenever possible, though some roles may require a slightly longer time investment.

Once selected, you’ll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.

¿Hablas inglés y tienes experiencia en BPO o call center? ¡Esta es tu oportunidad!

En IGT Solutions, multinacional líder en el sector, estamos buscando Agentes Bilingües apasionados por el servicio al cliente para unirse a nuestro equipo en Medellin y sus alrededores.

¿Qué ofrecemos?

• Salario base: $3.000.000
• Contrato: Término indefinido
• Prestaciones de ley completas
• Bonos por desempeño max 400.000
• Entrenamiento 100% pago (duración: 8 semanas )
• Transporte nocturno 100% cubierto para turnos antes de las 5:00 a.m y despues de las 10 pm
• Horario : 24/7 rotativos
• Modalidad: Presencial ubicados en Edificio ciudad del río , diagonal a mercados del río y Bancolombia Av industriales , Cerca a la estación del metro industriales
• 2 días de descanso rotativos no juntos
  
  

• Nivel de inglés B2 o superior
• con o sin experiencia en BPO o call center
• Vivir en Medellin
  
  

Descripción de la vacante

Empresa requiere personal femenino Bachiller, Técnico o Tecnólogo que no estén estudiando hasta los 40 años, con experiencia reciente de 1 año en Call Center ventas o ventas presenciales de productos intangibles , para trabajar solo 6 horas

Requisitos

Experiencia de 1 año en ventas de Call Center disponibilidad trabajo presencial.

Condiciones salariales

Salario: 700.000

Comisiones sin techo

Bono de alimentación: 155.100

Bonode asistencia: 116.897

Horarios laborales

Turnos 8:00 ama 2:00 pm/ 2:00 pm a 8 pm de Lunes a Sábado.