241 Ofertas de Amazon en Colombia

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

T he Opportunity

The Retail Specialist plays a pivotal role on our Retail Enablement team and in our clients' wins. As a Retail Specialist, you will be responsible for mining data, synthesising insights, and assisting our Business Managers with delivering actionable recommendations to key clients. You will play an invaluable part in the execution of account strategy and help make a direct impact on our client’s businesses.

Retail Specialists are data driven and will learn the ins and outs of our Retail Partners’ systems. Retail Specialists will be trained in the specifics of how to succeed in eCommerce marketplaces and will be given the opportunity to learn the strategies that drive a successful eCommerce marketplace business.

In this role, you will have the opportunity to learn and specialise in a variety of retailers (Amazon, Walmart, Target)

What You Will Do:

• Tool and Resource Proficiency: Within completion of training; demonstrate consistent knowledge of Flywheel tools, resources, and data platforms
• Collaboration and Teamwork: Actively share knowledge and expertise with team members and colleagues
• Time and Project Management: Routinely update stakeholders (internal and external) on project progress, expectations, and deadlines
• Client Management: Establish trust with clients through transparent communication, timely deliverables, and consistent engagement
• Presentation and Storytelling: Effectively delivers new information, insights and/or data driven recommendations in client presentations
• Daily Tasks:
  
• Optimize, audit, and execute required changes to product detail page elements, product details and backend metadata
• Capable of leading all efforts associated with a new item launch from data aggregation to product onboarding
• Monitor item, buy box and promotion eligibility, reporting and/or troubleshooting changes to core products
• Maintain accuracy, integrity, and agreed cadence of internal and external reporting
• Analyze data to identify trends, opportunities, and solutions for client and team outcomes
• Assists team in promotional planning, deal submission, and day-of execution
• Agent of Flywheel tool accuracy and client impact through segmentation, bug identification, and ticket escalation
• Takes notes during client calls and provides follow-ups for both Flywheel and client team post-call

Who You Are:

• Ideally you have 1-3 years of experience working in an eCommerce space, working directly with clients or being deep in data analysis
• You are curious and have a desire to learn in a fast-paced environment
• You are an enthusiastic teammate who is open, collaborative and enjoy being a part of broader team
• Exceptional communication skills and professional presence
• Experience with Excel and an interest in expanding your expertise
• You are interested in growing your career in data analysis, merchandising, eCommerce
• You can understand a client goals, initiatives, catalog, category and competitive set in order to deliver day to day execution

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Flexible vacation time
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
• So you know: The hired candidate will be required to complete a background check

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at so that we can support you.

For more information about what data we collect and how we use it, please refer to ourPrivacy Policy .

IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, clickhere .

Please note,we do not accept unsolicited resumes from 3rd party Recruitment Firms.

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Flywheel Bogota, D.C., Capital District, Colombia

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About Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

About Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity

The Retail Specialist plays a pivotal role on our Retail Enablement team and in our clients' wins. As a Retail Specialist, you will be responsible for mining data, synthesising insights, and assisting our Business Managers with delivering actionable recommendations to key clients. You will play an invaluable part in the execution of account strategy and help make a direct impact on our client’s businesses.

Retail Specialists are data driven and will learn the ins and outs of our Retail Partners’ systems. Retail Specialists will be trained in the specifics of how to succeed in eCommerce marketplaces and will be given the opportunity to learn the strategies that drive a successful eCommerce marketplace business.

In this role, you will have the opportunity to learn and specialise in a variety of retailers (Amazon, Walmart, Target)

What You Will Do:

• Tool and Resource Proficiency: Within completion of training; demonstrate consistent knowledge of Flywheel tools, resources, and data platforms
• Collaboration and Teamwork: Actively share knowledge and expertise with team members and colleagues
• Time and Project Management: Routinely update stakeholders (internal and external) on project progress, expectations, and deadlines
• Client Management: Establish trust with clients through transparent communication, timely deliverables, and consistent engagement
• Presentation and Storytelling: Effectively delivers new information, insights and/or data driven recommendations in client presentations
• Daily Tasks:
• Optimize, audit, and execute required changes to product detail page elements, product details and backend metadata
• Capable of leading all efforts associated with a new item launch from data aggregation to product onboarding
• Monitor item, buy box and promotion eligibility, reporting and/or troubleshooting changes to core products
• Maintain accuracy, integrity, and agreed cadence of internal and external reporting
• Analyze data to identify trends, opportunities, and solutions for client and team outcomes
• Assists team in promotional planning, deal submission, and day-of execution
• Agent of Flywheel tool accuracy and client impact through segmentation, bug identification, and ticket escalation
• Takes notes during client calls and provides follow-ups for both Flywheel and client team post-call
  
  

• Ideally you have 1-3 years of experience working in an eCommerce space, working directly with clients or being deep in data analysis
• You are curious and have a desire to learn in a fast-paced environment
• You are an enthusiastic teammate who is open, collaborative and enjoy being a part of broader team
• Exceptional communication skills and professional presence
• Experience with Excel and an interest in expanding your expertise
• You are interested in growing your career in data analysis, merchandising, eCommerce
• You can understand a client goals, initiatives, catalog, category and competitive set in order to deliver day to day execution
  
  

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Flexible vacation time
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
• So you know: The hired candidate will be required to complete a background check
• Learn more about us here: Life at Flywheel
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Real Estate, Financial Services, and Capital Markets

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Are you ready to join our digital revolution journey?

At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.

Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.

With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.

We’re looking for a results oriented Campaign and AdOps Manager for Amazon Ads who is passionate about partnering with our internal sales and CSM team and helping to solve ambiguous business problems, mitigating risks before they become roadblocks.

As a Campaign and AdOps Manager, you manage and deliver against complex advertiser goals and be a liaison between Aleph and Amazon team.

Additionally, you’ll be able to leverage Amazon’s proprietary data to provide strategic and personalized recommendations, influencing both your internal team and your external customer to facilitate them reaching their business goals.

• Become a knowledgeable partner on Amazon Advertising solutions
• Manage the accurate set-up of complex advertising campaigns in partnership with Sales, Account Management, and Quality Assurance teams.
• Communicate status of campaign creation to key stakeholders.
• Triage campaigns daily across multiple team members, ensuring proper bandwidth allocation.
• Manage platform queue success ensuring campaigns are within SLA and accurate. - Manage the troubleshooting of sometimes complex issues surfaced during the campaign life-cycle.
• Complete the billing and reconciliation lifecycle of each campaign.

• 2-3 years relevant experience in digital media, advertising and/or account management in a client-facing role
• Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, bidding engines, second-price vs first-price auctions, pixel and tag managers, cookies, viewability, etc.)
• Full Funnel experience in Omni-channel marketing, display, over-the-top (OTT) and search marketing
• Adapt at solving problems that span business and technology
• Influence process improvement that scales broadly; inventing and simplifying within existing processes

• 5+ years’ work experience in an Advertising industry, client-facing sales role. - Experience in programmatic advertising and providing hands-on service in DSPs
• Excellent organizational, relationship-building, and communication (written and verbal) skills - Experience in Amazon DSP platform campaign implementation

• We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
• Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world
• Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location

#ALEPH

Why Join Us?

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

“Share our similarities, celebrate our differences.” – M. Scott Peck

#ALEPH

Are you ready to join our digital revolution journey?

At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.

Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.

With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.

We’re looking for a results oriented Campaign and AdOps Manager for Amazon Ads who is passionate about partnering with our internal sales and CSM team and helping to solve ambiguous business problems, mitigating risks before they become roadblocks.

As a Campaign and AdOps Manager, you manage and deliver against complex advertiser goals and be a liaison between Aleph and Amazon team.

Additionally, you’ll be able to leverage Amazon’s proprietary data to provide strategic and personalized recommendations, influencing both your internal team and your external customer to facilitate them reaching their business goals.

• Become a knowledgeable partner on Amazon Advertising solutions
• Manage the accurate set-up of complex advertising campaigns in partnership with Sales, Account Management, and Quality Assurance teams.
• Communicate status of campaign creation to key stakeholders.
• Triage campaigns daily across multiple team members, ensuring proper bandwidth allocation.
• Manage platform queue success ensuring campaigns are within SLA and accurate. - Manage the troubleshooting of sometimes complex issues surfaced during the campaign life-cycle.
• Complete the billing and reconciliation lifecycle of each campaign.

• 2-3 years relevant experience in digital media, advertising and/or account management in a client-facing role
• Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, bidding engines, second-price vs first-price auctions, pixel and tag managers, cookies, viewability, etc.)
• Full Funnel experience in Omni-channel marketing, display, over-the-top (OTT) and search marketing
• Adapt at solving problems that span business and technology
• Influence process improvement that scales broadly; inventing and simplifying within existing processes

• 5+ years’ work experience in an Advertising industry, client-facing sales role. - Experience in programmatic advertising and providing hands-on service in DSPs
• Excellent organizational, relationship-building, and communication (written and verbal) skills - Experience in Amazon DSP platform campaign implementation

• We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
• Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world
• Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location

#ALEPH

Why Join Us?

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

“Share our similarities, celebrate our differences.” – M. Scott Peck

#ALEPH

Are you ready to join our digital revolution journey?

At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.

Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.

With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.

We’re looking for a results oriented Campaign and AdOps Manager for Amazon Ads who is passionate about partnering with our internal sales and CSM team and helping to solve ambiguous business problems, mitigating risks before they become roadblocks.

As a Campaign and AdOps Manager, you manage and deliver against complex advertiser goals and be a liaison between Aleph and Amazon team.

Additionally, you’ll be able to leverage Amazon’s proprietary data to provide strategic and personalized recommendations, influencing both your internal team and your external customer to facilitate them reaching their business goals.

• Become a knowledgeable partner on Amazon Advertising solutions
• Manage the accurate set-up of complex advertising campaigns in partnership with Sales, Account Management, and Quality Assurance teams.
• Communicate status of campaign creation to key stakeholders.
• Triage campaigns daily across multiple team members, ensuring proper bandwidth allocation.
• Manage platform queue success ensuring campaigns are within SLA and accurate. - Manage the troubleshooting of sometimes complex issues surfaced during the campaign life-cycle.
• Complete the billing and reconciliation lifecycle of each campaign.

• 2-3 years relevant experience in digital media, advertising and/or account management in a client-facing role
• Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, bidding engines, second-price vs first-price auctions, pixel and tag managers, cookies, viewability, etc.)
• Full Funnel experience in Omni-channel marketing, display, over-the-top (OTT) and search marketing
• Adapt at solving problems that span business and technology
• Influence process improvement that scales broadly; inventing and simplifying within existing processes

• 5+ years’ work experience in an Advertising industry, client-facing sales role. - Experience in programmatic advertising and providing hands-on service in DSPs
• Excellent organizational, relationship-building, and communication (written and verbal) skills - Experience in Amazon DSP platform campaign implementation

• We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
• Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world
• Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location

#ALEPH

Why Join Us?

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

“Share our similarities, celebrate our differences.” – M. Scott Peck

#ALEPH

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Are you looking to work for an innovative and exciting company from Silicon Valley or New York, 100% remotely?

We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Brand Onboarding Specialist .

We are seeking a highly motivated and experienced Brand Onboarding Specialist who is passionate about Amazon’s ecosystem, brand strategy, and client success. The ideal candidate will have hands-on experience working with Amazon sellers, developing strategic roadmaps, and engaging in cross-functional collaboration with sales and marketing teams.

The salary range is $1,500 to $,000 USD per month, depending on the candidate's experience and seniority.

Candidates from other Latin American countries may be considered. Candidates outside the western hemisphere will NOT be considered.

The role is 100% remote.

ALL RESUMES MUST BE SUBMITTED IN ENGLISH.

Responsibilities:

• Take the comprehensive pre-sale discovery session with prospective clients to understand their brand, products, goals, and current market position.
• Analyze discovery responses to identify opportunities, challenges, and strategic priorities.
• Develop detailed 90-day onboarding plans that include tactical implementations, milestone-driven objectives, and success metrics.
• Present strategic recommendations to clients with clear timelines and rationale.
• Serve as the primary point of contact during the onboarding phase.
• Facilitate seamless handoffs between sales, listing, catalog, advertising, and account management teams.
• Conduct strategy sessions, progress reviews, and expectation-setting meetings.
• Translate complex Amazon marketplace concepts into accessible business language for clients of all experience levels.
• Build trust with clients and help optimize their catalog by identifying missing key elements such as GS1 barcodes, product identifiers, and certifications.
• Identify upsell opportunities and positioning recommendations to improve client growth.
• Stay current on Amazon policy changes, algorithm updates, and marketplace trends.
• Develop a cadence for weekly status reports and monthly executive summaries to keep clients informed of their progress.

Requirements:

• Fluent in English – YOU MUST BE ABLE TO HAVE A FLUENT PROFESSIONAL CONVERSATION IN ENGLISH.
• 3+ years of hands-on Amazon selling experience, preferably with brand launches.
• In-depth understanding of Amazon’s ecosystem, including FBA, advertising, catalog requirements, and brand registry.
• Proven experience in strategic planning and project management.
• Strong analytical skills, with the ability to interpret data and identify actionable insights.
• Exceptional written and verbal communication skills, with the ability to present clear, professional documentation and lead client-facing meetings.
• Experience working in an agency environment managing multiple concurrent client accounts.
• Background in e-commerce consulting or brand strategy roles.
• Certifications in Amazon advertising or marketplace management.
• Experience with project management tools and CRM systems.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Human Resources
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Teilur Talent by 2x

Bogota, D.C., Capital District, Colombia 1 day ago

Bogota, D.C., Capital District, Colombia 1 month ago

Bogota, D.C., Capital District, Colombia $600.00- 800.00 1 month ago

Colombia 7,200.00- 10,800.00 2 months ago

Bogota, D.C., Capital District, Colombia 600.00- 800.00 2 months ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 600.00- 800.00 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Develop and maintain demand forecasting models (Excel-based)
• Manage and optimize Amazon logistics and replenishments
• Navigate FBA workflows, shipment creation, and reconciliation
• Administer various Amazon inventory types and ensure proper classification
• Analyze Amazon fees and optimize for cost-efficiency
• Monitor and improve Inventory Performance Index (IPI)
• Execute basic Seller Central operations, including case management
• File and follow up on Amazon reimbursement claims
• Coordinate warehouse operations to support FBA workflows
  
  
  

• Strong experience in Amazon Supply Chain (FBA focus)
• Advanced proficiency in MS Excel and Google Sheets
• Excellent attention to detail, especially in auditing and reporting
• Proficient in written and verbal English communication
• Effective time management and task prioritization skills
  
  
  

• Competitive Monthly Salary: $50 USD - 200 USD
• Remote Work: Fully remote position with flexibility in hours aligned with Mexico time (CT)
• Professional Development: Opportunities for continuous learning and skill development.
• Collaborative Environment: Join a supportive and innovative team culture.
  
  
  

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

**Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Amazon Catalog Management Strategist is responsible for owning the execution and performance of Amazon & online retail organic / catalog management strategy within their book of business. They are oriented towards the clients’ business success, tying their efforts to the greater business goals. They are self-starters, adept problem solvers, and autonomously own their responsibilities. The Strategist works hand-in-hand with account leadership to ideate and evolve the strategy of their service within the broader go-to-market plan of the brands they work with. They are responsible for owning execution, tracking, reporting, and client communication of catalog updates, promotional strategy, issue resolution / case management, online retail SEO and CRO strategy, sometimes with the support of a Specialist. The Strategist is excellent at providing insights and forward thinking strategy to clients on an ongoing basis, and has a strong understanding of organic levers to pull to drive & sustain performance.

Responsibilities:

• Manage the Amazon and/or online retail product catalog & organic presence of clients across various business types, sizes, and industries, including daily optimizations / fixes, high-level planning, and strategic pivots
• Provide intelligent analysis, interpretation, and action plans based on performance data from Amazon Seller Central, Vendor Central, & other online retail platforms, tying into overall retail business performance
• Participate and engage in weekly department scrums and training sessions to further channel knowledge
• Continuously seek to improve performance & business impact against client goals
• Maintain frequent and excellent communication both on internal agency teams and externally with assigned clients
• Participate in the development process for new department training materials
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 2-3 years of digital marketing experience. 1-2 years in agency setting preferred
• Minimum 2 years of hands-on experience with Amazon / online retail catalog management
• Significant organic / catalog management experience in one or more of the following platforms:
• Amazon Seller Central
• Proficiency in Google/Microsoft Office Suite(s)
• Excellent organizational skills, project management skills, and ability to delegate effectively
• Other skills required:
• Strong written and verbal communication skills.
• Self-motivated individual with a strong desire to succeed.
• Excellent interpersonal skills.
• Strong work ethic and ability to learn quickly and independently
• Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs)

• Hit revenue per team member success metric: $20k+
• Hit EBITDA per team member success metric: $4k+
• Below 10% Client Churn Rate

Most Important Things (MITs)

• Excellence in efficient channel production and account performance
• Internal & client-facing communication / tracking
• Base salary + commission opportunities
• Medical Bonus
• 15 paid vacation days (PTO) per year
• Fully flex work environment: full-remote, in-office, or hybrid
• Employee Assistance Program (EAP)
• 17 observed Colombian national holidays + 2 mental health recharge days per year
• Paid Social Security
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

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At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

Summary:

The Support Engineer, Amazon Connect will work to respond to customer needs effectively and efficiently. This individual acts as a point of contact to coordinate and escalate to resolve customer-impacting incidents and questions. Strategically focused and responsible for customer satisfaction, maintaining customer communication, and overall customer relationship management during the lifecycle of a raised incident. This position requires a passion for problem-solving, a sense of urgency, understanding of the Amazon Connect application, and learning new concepts. We are building a best-in-class technical support team to handle 24x7x365 issues for our clients. Through handling incoming chats, emails, and cases from our existing customers, we provide support for Severity 1 and Severity 2 issues impacting critical operations.

• Resolve customer service issues and skillfully manage complex customer service problems
• Manage customers' expectations and experience in a way that results in high customer satisfaction
• Provide timely and accurate status updates on cases, projects, and tasks as needed
• Anticipate and proactively address potential issues before they become problems for clients
• Identify and propose solutions to improve the efficiency and effectiveness of the support team and processes
• Collaborate on NeuraFlash's Managed Services Support Team initiatives such as development and product management, to identify and prioritize improvements to the Amazon Connect platform
• Stay up to date on new Amazon Connect features and updates and assess their impact on clients' environments
• Communicate effectively with clients and internal stakeholders to gather requirements, provide status updates, and present technical solutions
• Take thorough and accurate notes during meetings and follow up on any action items assigned
• Clearly communicate any issues or concerns raised during meetings to relevant stakeholders
• Contribute to continuous improvement efforts to optimize support processes and reduce resolution time
• Develop and maintain technical documentation for internal and external use
• Seek out opportunities to improve the customer experience and increase customer satisfaction
• Take initiative to learn and develop new skills and stay up to date on industry best practices and trends
• Assist developers to troubleshoot issues with Lambdas and Amazon Flows
• Ability to pull and review Amazon Cloud Watch Logs
• Ability to communicate technical best practices to customers
• Possess and maintain current Amazon certifications and knowledge
• Meet any additional certification requirements as needed for the role or as required by NeuraFlash
• Stay up to date on certification requirements and renew certifications as needed
• Act as a subject matter expert and provide technical guidance to team members and clients

• On-call shifts
• 1-2 weekends per month - Friday 4pm CST through Monday 12:30am CST
• 1 week per month - Monday-Friday, evenings only: 4pm-12:30am CST
• Respond to notifications of Severity 1 and Severity 2 cases within SLA requirements
• Initiate contact with customers on Severity 1 and Severity 2 cases to understand the issue and begin troubleshooting

• Minimum of 2 years of Customer Service Experience
• Excellent understanding of AWS/Amazon Connect best practices and functionality
• Ability to navigate Amazon Connect and Cloud Watch
• Proven interest in Technology, Consulting, and AWS services
• Experience working with Salesforce Service Cloud and Service Cloud Voice is a plus
• Understanding of Salesforce custom apps, objects, formula fields, flows is a plus
• A demonstrated ability to understand and articulate complex requirements is a plus
• Familiarity with Waterfall & Agile project management methodologies is a plus
• Excellent communication, presentation, and writing skills
• Ability to work under pressure and meet customer deadlines
• Proficiency in object-oriented database principles, Microsoft Excel data manipulation, GSuite products (Gmail, Google Calendar, Google Docs, Sheets, Slides, etc.)
• Four-Year college degree or related technical degree

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

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