247 Ofertas de Service Management en Colombia

Responsable de asegurar y controlar el cumplimiento de los SLAs, KPIs y niveles de servicio de los contratos existentes.

Ser el punto focal de contacto entre la compañía y el cliente según los servicios contratados.

Coordinar con los equipos técnicos internos y terceros para garantizar la continuidad operativa.

Velar y asegurar la gestión financiera de los contratos en rentabilidad, facturación y costos asociados.

Gestionar los recursos asignados para los servicios.

Identificar oportunidades de mejora y liderar planes de acción en función de estos cambios.

Gestionar escalamientos de incidentes y requerimientos según prioridad y los procesos definidos.

Responder y gestionar las no conformidades del cliente.

Gestionar e identificar riesgos asociados al contrato y establecer planes de mitigación.

Controlar y presentar informes mensuales del servicio.

Organizar y dirigir comités de servicio según el alcance del contrato.

Realizar seguimiento de los entregables contractuales de los clientes.

Gestionar y controlar la sala de incidentes (war room) para incidentes.

Identificar y manejar nuevas oportunidades de upselling y cross-selling con el cliente.

Gestionar encuestas de satisfacción.

Conocimientos en normas ISO (ISO 14000, ISO 19000, ISO 27001, OHSAS 18000) y en procedimientos de calidad regional de LATAM.

Seguimiento, control y análisis de tickets asociados a los contratos según los SLAs.

• Profesional en ingeniería de Sistemas, Telecomunicaciones o carreras afines.
• Certificación ITIL v4.
• Certificación PMP (deseable).
• Nivel de inglés intermedio (deseable).
• Experiencia y conocimientos en ITSM (preferiblemente ServiceNow).
• Experiencia en entrega de servicios al cliente.
• Experiencia manejando SLAs, escalamientos, quejas, reclamos y contratos.
• Conocimientos en gestión de proyectos.
• Experiencia en procedimientos de ITIL, como gestión de incidentes, requerimientos, cambios, problemas y configuración.

As a Customer Service Representative, you will serve as a key point of contact for both guests and property owners. Your main responsibility will be to resolve issues in a timely, professional, and empathetic manner, helping us maintain strong relationships and high satisfaction levels. You’ll also support the team with general administrative tasks and assist in the smooth day-to-day operations of our property management office.

Key Responsibilities:

1. Respond to and resolve guest and owner inquiries via phone, email, and messaging platforms
2. Manage incoming calls using RingCentral, ensuring a prompt and professional response every time
3. Provide support during guest stays by troubleshooting and escalating issues as needed
4. Communicate with property owners regarding updates, concerns, or service needs
5. Assist with various administrative projects as assigned by management
6. Maintain accurate records of guest and owner interactions in company systems
7. Collaborate with internal departments to ensure smooth guest and owner experiences
8. Learn and effectively use our Streamline PMS and Owner Acquisition CRM (training provided)

Requirements:

• Proven experience in a customer service or call center role, preferably in hospitality or property management
• Confident handling a high volume of calls and resolving issues with professionalism and empathy
• Experience using RingCentral or similar VoIP phone systems
• Strong verbal and written communication skills
• Comfortable working independently and managing multiple tasks
• Tech-savvy and eager to learn new software systems (Streamline and CRM training provided)
• Detail-oriented with strong organizational skills
• Positive attitude and a team-oriented mindset

Preferred Qualifications:

• Experience in short-term rental or vacation rental management
• Familiarity with property management software (especially Streamline)
• Bilingual abilities are a plus

• Entry level

• Full-time

• Outsourcing and Offshoring Consulting

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ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as health insurance promotions, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to CSR initiatives, including the "Be Green" team at ROMEU, which has a positive impact on the community and the environment.

By joining our team, you'll find a place to contribute your skills and an environment that appreciates and supports your personal and professional development.

ROMEU is a leading multinational logistics company with a global presence across several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

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JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into system, conducting follow-up to requestors/ customers/foreign JAS offices. The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support in operational duties, ensuring to growth of volumes and GP and cross selling initiatives. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external reporting.

ESSENTIAL FUNCTIONS:

• Processes orders for shipment received from customer or foreign JAS offices.
• Compiles sorts and verifies accuracy of data to be entered.
• Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
• Submit into the system total cost for customer, records or files copy of orders received as requested.
• Drive better overall sales and marketing intelligence/insight into their target assigned.
• Acquire new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.
• Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned
• Take marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares accuracy data or M&S about their target.
• Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
• Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
• Provides back up support for all accounts included in their target.
  
  

• Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).
• Good written and verbal skills
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Cross selling capabilities
• Customer orientated
• Follow-up on pending issues and orders
• Able to effectively solve problems
• Able to establish priorities and multi task
• English advanced.
  
  

• A minimum of 2 (two) years’ experience in operations.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

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Overview

Asistente Bilingüe para Gestión de Clientes

Únete a nuestro equipo como Asistente Bilingüe, donde serás el enlace clave entre nuestra empresa y nuestros valiosos clientes. Buscamos a alguien motivado y empático, capaz de proporcionar un soporte administrativo eficiente y gestionar de manera efectiva las relaciones con los clientes. Como Gestor de Relaciones con el Cliente, tendrás la oportunidad de influir positivamente en la experiencia de nuestros clientes, asegurando su satisfacción y lealtad. Ofrecemos un ambiente de trabajo dinámico, con grandes oportunidades para el desarrollo profesional.

• Proveer soporte administrativo incluyendo programación y gestión de agenda.
• Establecer y mantener relaciones sólidas y duraderas con los clientes.
• Realizar llamadas de seguimiento regulares para evaluar la satisfacción del cliente.
• Proporcionar actualizaciones sobre los planes de tratamiento y progreso.
• Ofrecer asesoramiento y apoyo en la gestión médica.
• Atender inquietudes y resolver problemas de los clientes de manera eficiente.

• Título técnico tecnólogo o profesional en áreas administrativas.
• Nivel de inglés B2 para comunicación efectiva.
• Excelentes habilidades de comunicación e interpersonales.
• Fuertes habilidades organizativas y de gestión del tiempo.

• Técnico

• Administración y oficina
• Recursos Humanos
• Servicio al cliente y afines

• Habilidades técnicas: Planificación estratégica
• Habilidades Interpersonales: Empatía, Comunicación efectiva

Get notified about new Customer Service Specialist jobs in Medellín, Antioquia, Colombia.

We’re looking for a Customer Service Representative with experience in collections campaigns who is passionate about delivering outstanding support and creating great customer experiences. In this role, you'll handle inbound and outbound interactions, providing timely and empathetic assistance to customers and ensuring their issues are resolved with care and efficiency.

This is a great opportunity to grow your career in a fast-paced and supportive environment, while being a key player in building customer loyalty and satisfaction.

• Respond to customer inquiries via phone (sometimes emails) in a professional and timely manner.
• Resolve product or service issues by clarifying concerns, determining the cause, and offering solutions.
• Document all interactions in the appropriate systems with accuracy and attention to detail.
• Escalate complex issues to the appropriate teams when necessary.
• Follow company guidelines and quality standards to ensure customer satisfaction.
• Continuously seek ways to improve the customer experience.

• Minimum 8 months of experience in a customer service role.
• High school diploma or equivalent required.
• Strong communication skills in both English and Spanish.
• Willingness to take calls.
• Empathetic, patient, and solution-oriented mindset.

• A strong communicator who enjoys helping others.
• Detail-oriented and able to multitask in a dynamic environment.
• A proactive problem-solver who stays calm under pressure.
• Adaptable and open to feedback, always looking to improve.
• A team player who contributes to a positive and inclusive culture.

Ready to make a real impact through exceptional service? Join us and help create outstanding experiences for every customer.

• Mid-Senior level

• Full-time

• Customer Service, Finance, and Sales

• Outsourcing and Offshoring Consulting

PSA BDP Bogota, D.C., Capital District, Colombia

Customer Service

Psychologist with experience working in companies across various sectors in the areas of Human Talent, selection processes, training, and well-being.

Perfil

• Mid-Senior level

• Full-time

• Customer Service

• Truck Transportation and Transportation, Logistics, Supply Chain and Storage

ROMEU is a vibrant, international, and constantly growing holding of companies dedicated to the logistics sector. We are looking for motivated, talented, and energetic professionals who work to the highest ethical standards.

At ROMEU , we strive to ensure that our employees develop professionally and personally with us . We invest in training and are committed to in-house promotion.

• Positive Work Environment: We foster a collaborative and positive work environment that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and professional development opportunities through tailored training programs.
• Work-Life Balance: We value work-life balance, providing flexibility and options that cater to individual needs.
• Competitive Compensation: We recognize and reward talent with competitive compensation that reflects skills and contributions.
• Additional Benefits: We provide complementary benefits, such as special promotions for health insurance, wellness programs, and other incentives supporting overall health and well-being.
• Culture of Innovation: We strive to maintain a culture of innovation, where ideas are valued, and creativity is encouraged to address challenges and seek innovative solutions.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where each employee feels valued and respected.
• Corporate Social Responsibility: We are committed to corporate social responsibility, engaging in initiatives like the "Be Green" team at ROMEU, which has a positive impact on the community and the environment.

By joining our team, you'll find a place to contribute your skills and an environment that appreciates and supports your personal and professional development.

ROMEU is a leading multinational logistics company with a global presence spanning several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.

• Atender y gestionar solicitudes de clientes, brindando soluciones oportunas.
• Elaborar cotizaciones y dar seguimiento a pedidos, garantizando una atención ágil y precisa.
• Coordinar pedidos de importación y verificar disponibilidad de stock.
• Registrar novedades en sistemas internos y mantener al cliente informado durante todo el proceso.
• Garantizar trazabilidad y cumplimiento de políticas comerciales.
  
  

• Estudios secundarios completos.
• Experiencia comprobada en atención al cliente y/o áreas comerciales.
• Manejo de herramientas de gestión (CRM, Excel, Windows).
• Buenas habilidades de comunicación, colaboración y resolución de problemas.
• Inglés básico (no excluyente).
  
  

• Sueldo mensual de $3.000.000 COP
• Prestaciones de ley
• Contrato indefinido
• Seguro de vida
• Plan de salud
• Programa de asistencia al empleado