131 Ofertas de Personal de Soporte Técnico en Colombia

About Us
:

Pharmbills is a leading American outstaffing company that connects exceptional talent worldwide with industry leaders in healthcare, finance, real estate, and beyond. With a strong international presence and a fast-growing team in Bogota, we aim to deliver innovative solutions while fostering professional growth.

Position Overview
:

We are seeking a skilled
Help Desk Technician
to engage with our dynamic team. This role involves managing, deploying, and maintaining technical systems and equipment while providing first-line technical support. As a Help Desk Technician, you'll ensure system security, optimize efficiency, and support a seamless user experience for our teams and stakeholders.

Purpose
:

To manage equipment, provide technical support, maintain system security, and document processes, ensuring operational excellence and user satisfaction.

Key Responsibilities
:

Equipment Management
:

• Procuring, preparing, and maintaining equipment inventory.
• Coordinating equipment deployment, returns, repairs, and replacements.

System Deployment and Configuration
:

• Installing and configuring hardware and software components.
• Performing initial setup, testing, and ensuring system readiness.

Technical Support
:

• Addressing technical inquiries and resolving issues as the first point of contact.
• Escalating complex challenges to specialized teams when necessary.

System Monitoring and Maintenance
:

• Monitoring system performance and ensuring infrastructure health.
• Conducting routine updates, troubleshooting, and backups to ensure data integrity.

Documentation and Knowledge Sharing
:

• Developing and maintaining a knowledge base for troubleshooting and support.
• Creating user guides for equipment and software use.

Security and Compliance
:

• Implementing and enforcing security policies to prevent unauthorized access.
• Monitoring and responding to potential security threats.

Continuous Improvement
:

• Staying updated on emerging technologies and best practices.
• Engaging in training and certification opportunities to enhance skills.

Required Skills and Qualifications
:

Technical Expertise
:

• Proficient in Windows and macOS operating systems.
• Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN).
• Experience with IT service management tools like Jira.
• Familiarity with Microsoft Office Suite and common business applications.

Soft Skills
:

• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, both verbal and written.
• A customer-focused mindset with a proactive approach to service.
• Ability to work both independently and within a collaborative team.

Language Proficiency
:

• English: B2+ level or higher.

What We Offer
:

• Global Collaboration
  : Engage with a diverse and supportive international team.
• Professional Growth
  : Access to opportunities for skill development and certification.
• Innovative Environment
  : Be part of a forward-thinking organization at the forefront of outstaffing.

If you're ready to contribute your technical expertise and innovative mindset, we encourage you to apply and engage with our thriving team

Summary

We are looking for a new
GIGAnte
to join our team as a
Help Desk Analyst Semisenior.

Where you will have the opportunity to be part of a multicultural team, providing rapidly growing managed connectivity solutions, specializing in providing reliable internet.

What You'll Do

• Experience in managed services support
• Strong knowledge and experience with Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, and Wi-Fi networks
• Knowledge of network protocols, VLANs, QoS, and VPNs
• Experience with diagnostic tools such as ping, traceroute, mtr, network scanning, telnet, port scanning, etc. is required
• Ability to follow methodical troubleshooting procedures and perform diagnostics
• In-depth knowledge of Cradlepoint, Ubiquiti, and Meraki network technologies
• Proficiency in network design and implementation
• Strong analytical skills to diagnose and improve network performance
• Ability to collaborate and communicate effectively with support teams, external partners, and customers
• Excellent communication and customer service skills

We'll Expect You To Have

• At least 3 years of experience as a VoIP network specialist/engineer
• Technical support skills for computer equipment and users
• Must be a motivated and proactive individual with excellent written and spoken English (will deal directly with clients).
• A team player with a customer focus and, above all, a problem solver.
• A strong desire to learn and continuously improve.
• High level of trust and integrity.
• Attention to detail.
• Ability to work independently and in a team.
• Advanced English

What we offer

An exciting growth journey and a never-ending ambition to develop as a company

A friendly, supportive and humble working culture where the team always comes first

Opportunities for professional development and personal growth

Passionate, high-performing and genuine colleagues

We care about the important things: results and well-being

Referral Programm- Refer a colleague program: Enjoy an amazing reward if you recommend a friend or colleague to GIGA IT and they get hired

15 business days PTO and flexibility programm

Local Holidays

Temporarily Remote work

Notebook

Work hours: Monday to Friday, from 8 a.m. to 5 p.m.

To be agreed

We are seeking a
bilingual IT Help Desk Technician
based in
Medellín, Colombia
, to support our U.S.-based law firm clients. This is a
remote, full-time
technical support role within a managed service provider environment.

You will handle service tickets, perform remote troubleshooting, and assist with Microsoft 365, Intune, and Azure systems—ensuring reliable, secure IT operations for our clients who manage sensitive legal and health-related data.

Compensation
:

COP monthly.

Location
: Medellin, Colombia ONLY please.

Key Responsibilities:

• Manage daily service requests and incidents via the
  N-able
  (formerly SolarWinds) ticketing and RMM system.
• Provide
  remote technical support
  for Windows, Microsoft 365, Intune, and Azure environments.
• Troubleshoot issues related to
  Outlook, Teams, SharePoint, OneDrive, and user access
  .
• Configure and manage
  Intune device enrollment
  , compliance, and remote wipe functions.
• Administer
  Azure Active Directory (Azure AD)
  : user accounts, MFA setup, permissions, and security policies.
• Support and monitor
  SentinelOne EDR
  ,
  BitLocker encryption
  , and antivirus alerts.
• Apply software updates, operating system, and third-party patches through
  N-able RMM
  .
• Communicate with clients professionally via
  WhatsApp, email, and remote sessions
  .
• Document all work clearly in tickets—ensuring issues are logged, updated, and closed properly.
• Escalate complex or high-severity issues to senior engineers when necessary.

Required:

• Bilingual fluency in English and Spanish
  (written and spoken) – required.
• Minimum of 2 years of Help Desk or IT Support experience.
• Strong working knowledge of:
• Microsoft 365 Administration
  (Outlook, Teams, OneDrive, SharePoint)
• Microsoft Intune
  (device compliance, policy configuration)
• Microsoft Azure Active Directory
  (user management, MFA, access roles)
• Understanding of
  endpoint protection and EDR
  solutions (SentinelOne, Defender, etc.)
• Familiarity with
  remote monitoring and management (RMM)
  tools (N-able, AnyDesk, TeamViewer).
• Excellent troubleshooting skills for
  Windows 10/11 systems.
• Basic knowledge of
  networking concepts
  (IP addressing, DNS, VPNs).
• Professional communication and strong customer service skills.

Preferred Nice to Have Skills:

• Experience working for a
  Managed Service Provider (MSP)
  .
• Familiarity with the
  N-able suite
  (RMM, Passportal, Mail Assure, Cove Data Protection).
• Basic understanding of
  HIPAA compliance
  and secure data handling.
• Experience supporting remote users across multiple client environments.

Work Environment and Culture:

At Harold Henrietta Digital, we support U.S. law firms that depend on secure and reliable technology.

You will join a team that values accountability, technical excellence, and clear communication.We use modern cloud and security tools, and provide continuous opportunities for professional growth in cybersecurity and compliance-focused IT.

WE'RE HIRING A HELP DESK SPECIALIST

Are you a tech-savvy problem solver who loves troubleshooting and keeping systems running smoothly? Do you thrive in a fast-paced environment where efficiency and customer support go hand in hand?

At SkyTab Solutions, we seek a Help Desk Specialist with an IT background to provide top-notch support and ensure seamless operations for our clients. If you have experience with IT troubleshooting, and system management, we want to hear from you

What You'll Do:

• Provide technical support to our clients.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain IT systems and applications.
• Document and resolve technical inquiries efficiently and effectively.
• Assist with security protocols and system updates.
• Point of Sale experience is a plus.

What We Need:

• Be Pro-Active, not Retroactive.
• A self-starter who is eager to take on projects.
• Proficiency in English
• Proven experience in IT support, help desk, or technical assistance.
• Familiarity with CRM Ticket systems and cloud-based tools.
• Strong problem-solving and communication skills.
• Ability to work independently and collaboratively in a remote setting.
• Knowledge of basic networking, cybersecurity, and troubleshooting best practices.

Perks of Joining SkyTab Solutions:

• 100% Remote Work
• Growth Opportunities
• Competitive Salary

READY TO JOIN THE TEAM?

Job Type: Full-time

We are seeking a bilingual IS Help Desk Supervisor to lead our technical support team in Medellín. This role is critical in ensuring the highest quality of IT support for internal and external users while aligning with the organization's business objectives. The Help Desk Supervisor will manage day-to-day operations, mentor junior staff, and serve as a key link between IT services and business performance.

Key Responsibilities

• Supervise daily operations of the Help Desk team, including scheduling, task assignments, and coverage.
• Ensure high-quality customer service delivery to employees, clients, and patients.
• Oversee performance reviews, provide coaching, and handle escalations.
• Monitor change management processes and enforce standards to reduce service disruptions.
• Develop reporting metrics and share insights with business leaders to enhance decision-making.
• Collaborate with leadership to integrate new business units and hospital acquisitions.
• Drive process improvements and efficiency initiatives to optimize team performance.
• Provide technical support for critical applications supporting Help Desk operations.
• Mentor and train junior analysts, fostering a culture of learning and continuous improvement.

Qualifications

• Certificate from a 2–4-year university program, or equivalent work experience.
• Minimum 3 years of experience in customer service environments, with 2+ years in supervisory or management roles.
• Strong knowledge of Help Desk ticketing systems.
• General knowledge of Windows OS (7/10/11), Office 365, MS Project, SharePoint.
• Understanding of LAN/WAN networking protocols and infrastructure.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage priorities, work under pressure, and deliver results.
• Bilingual: Spanish and English (written and spoken) required.

Key Competencies

• Leadership and teamwork
• Problem-solving and analytical thinking
• Task management and prioritization
• Outcome orientation
• Business awareness and client focus

Tipo de puesto: Tiempo completo

We are looking for a Help Desk Engineer who is passionate about technology, customer-focused, and an excellent communicator.

Main Responsibilities:

• Provide Level 2 technical support for Windows and macOS environments.

• Troubleshoot hardware, software, and connectivity issues (Wi-Fi, VPN, network).

• Manage Microsoft 365, Exchange, Active Directory, Google Workspace, and peripherals.

• Maintain and document tickets in the Help Desk system.

• Contribute to continuous service improvement and automation initiatives.

Requirements:

• Bachelor's degree in IT or equivalent experience (2+ years in Help Desk).

• Strong knowledge of Microsoft 365, Windows, macOS, Exchange, AD, DNS, DHCP, Google Suite.

• Familiar with ITSM/ITIL best practices and incident management.

• Advanced English (C1) and excellent interpersonal skills.

• Preferred certifications: MCEA, M365CEA, CompTIA A+/Network+, MSCA, MO365.

We Offer:

• Dynamic and collaborative work environment.

• Professional development and certification opportunities.

• Exposure to cutting-edge technology.

Role: IT Help Desk

Duration: 12-month contract

Location: Bogota, Colombia (Remote)

These are weekend positions working 3 weekdays and Saturday and Sunday

Specific shifts below:

6 AM to 3 PM CT - Sunday & Wed. through Saturday

6 AM to 3 PM CT - Sunday through Wed & Saturday

11 AM to 8 PM CT - Sunday & Wed. through Saturday

11 AM to 8 PM CT - Sunday through Wed & Saturday

Job Description

Are you looking to kickstart a new IT career with a unified elite team? Here is a great opportunity for you to grow with a large and outstanding company. You could make a difference by becoming a member of our client Service Desk. Your primary role will be to troubleshoot, analyze and resolve IT incidents impacting the computers of our client The primary responsibilities include troubleshooting, analyzing and resolving technical issues for onsite and remote clients while providing outstanding positive customer experience. This position is the first line of IT support.

Our team provides outstanding customer experience while also troubleshooting a large array of issues affecting client employees. Other responsibilities will include working with the level 2 and IT operations teams on different issues. You will also assist in the testing of new tools to grow the team's productivity and efficiency.

Responsibilities:

• Deliver prompt, courteous, and efficient customer service, ensuring an exceptional customer experience for every client through phone calls, chats, and email.
• Responding to tickets in an efficient amount of time and escalating tickets to other IT teams when necessary.
• Utilize a variety of communications tools and methods to guide users through the troubleshooting process. (
  i.e. Microsoft Teams, ServiceNow, Cisco WebEx, and Bomgar Remote Client
  ). Prioritizing helpdesk tickets with high priority and urgency.
• Provide detailed documentation when resolving or escalating tickets to other members of the IT team

• Collaborate with other analysts, senior technicians, and management to troubleshoot and resolve complex issues.

• Analyze and resolve hardware, software and operational issues within our service level agreements.

Minimum Requirements:

• 1 – 3 years of experience in customer service or IT helpdesk experience.
• Advanced English Proficiency (Level B2-C1)
• Extensive experience supporting a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 11, Mac OS X, Active Directory, Microsoft Office 365 and mobile devices (iPhone/iPad, Android, Windows Phone).

Preferred Requirements:

• Bachelor's degree
• CompTIA A+
  or
  Google IT Support Professional
  certifications
• Familiarization with Service-Now
• Familiarization with Cisco WebEx
• Familiarization with Bomgar/BeyondTrust Remote Support tool

Job Description: Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes)

Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center

Interacts with network services, software systems engineering and/or application development in order to restore service and/or identify problems

Maintains a troubleshooting tracking log ensuring timely resolution of problems

Complexity & Problem Solving:

• Learns routine assignments of limited scope and complexity.

• Follows practices and procedures to solve standard or routine problems.

Autonomy & Supervision:

• Receives general instructions on routine work and detailed guidance from more senior members on all new tasks.

• Work is typically reviewed in detail at frequent intervals for accuracy.

Communication & Influence:

• Builds stable internal working relationships.

• Communicates and seeks guidance/feedback regularly from more senior members of the team.

• Primarily interacts with supervisors, project leads, mentors, or other professionals in the same discipline.

• Explains facts, policies, and practices related to discipline.

Knowledge & Experience:

• Typically requires a college degree (or equivalent) with up to one year of experience but may not have any.

• Has conceptual knowledge of theories, principles, and practices within discipline and industry.

Sé parte de Stefanini

En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

Responsabilidades y atribuciones:

• Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o en persona.
• Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.
• Instalar, configurar y mantener aplicaciones de software y sistemas operativos.
• Ayudar con la administración de cuentas de usuario, incluidos restablecimientos de contraseñas y permisos de acceso.
• Colaborar con otros equipos de TI para escalar y resolver problemas técnicos complejos
• Documente todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda.
• Proporcionar un excelente servicio al cliente y garantizar altos niveles de satisfacción del cliente.

Requisitos y competencias:

• Experiencia como analista de mesa de ayuda o puesto similar.
• Conocimiento de los sistemas operativos Windows y Microsoft Office Suite.
• Soporte de aplicaciones N1
• Conocimientos en manejo de SQL Server
• Habilidades de comunicación y resolución de problemas.
• Capacidad para trabajar de forma independiente y priorizar tareas de manera efectiva.
• Mentalidad orientada al cliente con pasión por brindar un servicio excepcional.
• Deseable certificación ITIL V3 o superior. (No excluyente).