16 Ofertas de Information Technology Infrastructure Library en Colombia

Innovating Support, Empowering Teams, Building Trust.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

• We're more than a company—we're a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don't just build products—we build opportunities, invest in our people, and foster growth at every level.

Role Description:
We are seeking an experienced and dynamic IT Specialist to join our team. In this role, you will leverage your strong technical background in hardware and software support to manage IT infrastructure and user devices. Your expertise will be crucial in ensuring the smooth operation of our company's IT environment, collaborating with cross-functional teams, and resolving technical issues in a fast-paced, 24/7 setting. You will play a key role in maintaining an efficient and reliable IT infrastructure, contributing to the overall success of our organization.

Responsibilities:

• Monitoring & Support
  : Oversee streaming equipment (encoders, scanners, desktop systems) using monitoring tools and logs to ensure continuous high-quality service. Manage incoming IT support requests, focusing on maintaining critical infrastructure (Dealer Modules, Encoders, Access Points, Switches).
• Application Testing & Team Collaboration:
  Collaborate with the development team to test new applications before deployment and work with audio-visual, security, and IT teams to ensure proper network functionality across the company.
• Encoder & Media Server Management:
  Ensure operational encoders and media servers for smooth broadcasting at live studio tables, resolving any issues promptly.
• Troubleshooting & Problem Resolution:
  Partner with the Head of Operations, Shift Managers and other team members to resolve technical issues quickly, troubleshooting and replacing equipment as needed.
• Workstation & Incident Management:
  Maintain workstation configurations, user access, and update internal procedures. Address IT incidents swiftly, ensuring resolution within SLA guidelines to prevent service breaches.
• Inventory & Supplier Coordination:
  Manage IT inventory by updating records, assigning equipment, conducting audits, and working with external suppliers to resolve IT-related issues with minimal disruption.
• Infrastructure & Security:
  Enhance and improve IT infrastructure to meet business needs, provide ongoing hardware/software maintenance, and safeguard company information to ensure confidentiality and data security.

Candidate Requirements:

• Experience:
  At least 3 years of experience supporting hardware and software for user devices in a technical environment.
• Technical Knowledge:
  Strong proficiency in supporting and troubleshooting Windows and/or Linux systems, with solid experience in Active Directory management.
• Hardware & Software Expertise:
  Extensive experience with hardware/software installations, configurations, and issue resolution.
• Wi-Fi & Networking:
  Proven experience with Wi-Fi networks and network management, ensuring seamless connectivity across devices.
• Collaborative Mindset:
  Comfortable working in a team-oriented environment, with the ability to collaborate effectively across departments.
• Problem-Solving:
  Excellent troubleshooting and analytical skills, with a proactive approach to identifying and resolving IT issues.
• Shift Flexibility:
  Willingness to work across various shifts in a 24/7 work environment.
• Fluent English and Spanish skills, both verbal and written
  .

Nice to have:

• Certifications:
  Relevant certifications in IT support, networking, or operating systems will be considered as a plus.
• Streaming Equipment Experience:
  Familiarity with streaming and broadcasting equipment is an advantage.

What we offer in exchange:

• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
• Competitive salary.
• International work environment.
• Opportunities for advancement to higher positions in online casino.

Ready to Elevate Your Career? Join ARRISE Today

About Us

SMS Datacenter is a growing IT MSP for Managed Services, Colocation, Networking, Private Managed Cloud, and Help Desk. We are a team of engineers and technicians who tackle new projects, challenges, and issues every day, supporting users' workstations, infrastructures, and networks so they can focus on succeeding in their own jobs. If you enjoy intense days of helping users and working with fellow IT professionals to solve problems and create long-term solutions, then apply to join the team

The Role

We are looking for the right
IT Project Manager
to join our project management team. You should be deeply experienced with managing customers' systems and networking projects from initiation to close, from gathering requirements in pre-sales calls to ensuring implementation of designed solutions. You will simultaneously manage multiple small and medium IT projects, coordinating individuals on different technical teams.

This is a long-term remote position which requires outstanding English and supports UTC–7 business hours.

What You'll Do

• Take responsibility for assigned projects, actively driving them to completion within each project's constraints and resolving problems
• Effectively manage, monitor, and document project constraints including scope, time, resources, risks, and quality
• Manage project lifecycles, communicate status and roadblocks promptly, ensure all project resources are meeting deadlines, and complete projects to internal and customer requirements
• Create, update, and close projects and tasks within the project management tool, adding new status and details daily
• Learn and understand all products sold and supported
• Analyze customers' networking and infrastructure with engineering teams, recommending solutions to IT inefficiencies and weaknesses
• Coordinate and lead needed meetings with customers, engineers, managers, sales, and/or other stakeholders to advance projects and tasks towards completion
• Understand and answer technical questions during customer status meetings
• Ensure efficiency and thoroughness in meetings
• Take on other tasks and responsibilities as needed

Requirements

• 6+ years of IT project management experience, leading numerous successful implementations involving infrastructure, data centers, networking, and desktops
• Excellent English written and verbal communication (C1/C2 minimum, bilingual fluency preferred)
• A background in network, systems, or sales engineering (Preferred)
• Extreme ownership and accountability for bringing projects to the finish line
• Strong ability to organize and manage yourself and project resources
• Attention to detail and quality assurance
• Knowledge of project management frameworks and best practices

Preferred Experience With

• Wireless x), TCP/IP, Layer 2 (VLAN), and Layer 3/4 filtering
• Managed infrastructure, physical and virtual server architecture, VMWare / virtualization / VDI
• Desktop support and service desk
• Cyber security technologies (AV, DNS, Web filtering, Firewalls, VPNs, Encryption, EDR)
• VoIP / SIP migration
• Colocation, data centers, cabling

Job Title: IT Service Desk Agent

Location: Barranquilla, Colombia

Employment Type: Permanent

About the Role

We are looking for a dedicated and resourceful IT Service Desk Agent to join our client's team in the tech industry. In this role, you will contribute to providing first-line service desk support, managing hardware and software issues, and ensuring a high level of service to our client's employees.

Responsibilities

• Analyze and resolve customer issues and requests received through tickets and various channels.
• Perform installation, maintenance, and management of the organization's workstations/PCs and peripheral equipment.
• Maintain SaaS/systems access, updates, and installation.
• Monitor and ensure compliance with security requirements across company offices, assets, and systems.
• Participate in company meetings and training sessions.
• Adhere to clients' policies, procedures, and relevant regulations.
• Utilize procedural, informational, and technical documentation effectively.
• Capture detailed information of issues for ticket resolution and escalation.
• Consolidate basic support information into ticket notes.
• Perform other duties, including after-hours on-call, as assigned.

Requirements

• Experience with ticket logging systems.
• Proficient troubleshooting skills for PC hardware and software.
• Background in incident management and request management.
• IT support service management experience in a corporate environment.
• Strong knowledge of Microsoft operating systems and peripherals.
• Experience with Microsoft Outlook and Microsoft Office applications.
• Fluent in English with excellent communication skills.
• Excellent customer service and organizational skills.
• Ability to empathize with customers and gauge urgency effectively.
• Willingness to work on shifting schedules and render overtime when necessary.
• More than 2 years of IT Service Desk experience.
• Vocational qualification (MCP or equivalent).

Preferred Qualifications

• macOS experience (preferred but not necessary).

Salary & Benefits

Salary: million COP monthly.

Who We Are

SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.

Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? We're always looking for talented individuals who are ready to make a difference.

• Explore opportunities
• Grow your career
• Be part of something global
• Your future starts here.

Job Title:
IT Service Desk Analyst

Location:
Bogota, Colombia (candidates must be based in Bogota)

Work Mode:
100% Remote

Employment Type:
Independent Contractor (hourly pay, no benefits, and you're responsible for your own taxes)

Contract Duration:
12 Month

Work Hours:
40 Hours Per Week

Work Schedule:
5-day schedule (3 weekdays + weekend)

Available Shifts (3 weekdays + weekend):

• 6:00 AM – 3:00 PM CT
• Wednesday, Thursday, Friday, and Saturday, Sunday
• Monday, Tuesday, Wednesday, and Saturday, Sunday
• 11:00 AM – 8:00 PM CT
• Wednesday, Thursday, Friday, and Saturday, Sunday
• Monday, Tuesday, Wednesday, and Saturday, Sunday

About the Role:

We are seeking motivated professionals looking to kickstart or grow their IT career as part of a unified and high-performing Service Desk team. In this role, you will serve as the first line of IT support, troubleshooting, analyzing, and resolving technical issues impacting client computers for both onsite and remote users. You will collaborate closely with Level 2 and IT Operations teams to address complex issues and assist in testing new tools that enhance team productivity and efficiency. This is a great opportunity to grow your technical expertise while delivering outstanding customer experience.

Responsibilities:

• Deliver prompt, courteous, and efficient customer service through phone calls, chats, and emails, ensuring an exceptional customer experience.
• Respond to and resolve tickets in a timely manner, escalating issues to other IT teams when necessary.
• Utilize tools such as Microsoft Teams, ServiceNow, Cisco WebEx, and Bomgar Remote Client to guide users through troubleshooting processes.
• Prioritize helpdesk tickets based on urgency and impact.
• Provide detailed documentation when resolving or escalating tickets.
• Collaborate with other analysts, senior technicians, and management to troubleshoot and resolve complex issues.
• Analyze and resolve hardware, software, and operational issues within established service level agreements (SLAs).

Minimum Requirements:

• 1 – 3 years of experience in customer service or IT helpdesk experience.
• Advanced English Proficiency (Level B2-C1)
• Experience supporting a wide range of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 11, macOS, Active Directory, Microsoft Office 365, and mobile devices (iPhone/iPad, Android, Windows Phone).

Preferred Requirements:

• Bachelor's degree
• CompTIA A+ or Google IT Support Professional certifications
• Experience with ServiceNow ticketing system.
• Familiarity with Cisco WebEx and Bomgar/BeyondTrust Remote Support tools.

Insight Global is seeking a Technical Support Specialist to assist internal users with computer applications and hardware, including PCs, servers, and mainframes. This role involves answering questions about system procedures, online transactions, system status, and downtime protocols. The specialist will collaborate with network services, software engineering, and application development teams to restore service and resolve issues. They will maintain a troubleshooting log to ensure timely resolution and communicate regularly with supervisors and senior team members for guidance and feedback. The position also requires building strong internal relationships and explaining relevant policies and practices as needed.

Top Requirements
:

• Minimum 1 year of experience providing technical support.
• Ability to troubleshoot and resolve issues related to computer applications and hardware (PCs, servers, mainframes)
• Familiarity with system procedures, online transactions, and downtime protocols.
• Strong communication skills for interacting with network services, software engineering, and application development teams
• College degree (or equivalent) preferred, conceptual knowledge of IT principles and practices

Shift:

6 AM to 3 PM CT - Sunday & Wed. through Saturday

6 AM to 3 PM CT - Sunday through Wed & Saturday

11 AM to 8 PM CT - Sunday & Wed. through Saturday

11 AM to 8 PM CT - Sunday through Wed & Saturday

$4-8/hr USD

ROLE:

The IT Support Technician is responsible for serving as the point of contact for all IT-related questions at the user level. They respond to user needs in a timely manner and ensure the optimal functioning of all systems, among other duties.

Requirements:

• Associate's or bachelor's degree in IT
• 2+ years of IT support experience
• Knowledge of Office 365, Windows, networking (VPN, firewalls, VLAN, routing), and IT service management
• Strong organizational, problem-solving, proactive, and leadership skills

Key Responsibilities:

• Provide remote technical support to users
• Install and manage network equipment (Cisco)
• Maintain documentation, inventories, warranties, and purchases
• Coordinate with internal teams and external vendors

Role Overview

We are seeking a highly experienced
Tier 3 IT Support Technician
to provide expert-level technical support and infrastructure troubleshooting. You will serve as the
final escalation point
for all IT issues, delivering advanced diagnostics, root-cause analysis, and long-term solutions that ensure system reliability and user satisfaction.

This role is ideal for a
senior IT professional
with deep expertise in Microsoft 365, networking, and cloud infrastructure who can also mentor junior staff and lead technical projects.

Key Responsibilities

• Resolve complex technical issues escalated from Tier 1 and Tier 2 teams.
• Perform
  root-cause analysis
  and implement sustainable solutions across systems, networks, and cloud environments.
• Administer
  Microsoft 365, Active Directory, Windows Servers (on-prem & cloud), DNS/DHCP, and group policies
  .
• Monitor infrastructure performance and implement improvements to maximize uptime and efficiency.
• Act as
  subject-matter expert
  on infrastructure, networking, security, and enterprise applications.
• Collaborate with engineering, DevOps, and development teams to address cross-functional IT challenges.
• Create and maintain SOPs, incident reports, and technical documentation.
• Mentor and support Tier 1 and Tier 2 staff, fostering technical growth.
• Lead infrastructure projects and initiatives to enhance IT services.

Must-Have Qualifications

Exceptional English communication skills (C2/Native).

10+ years in senior IT support, systems, or network administration.

Expert proficiency in
Microsoft 365, Windows Server, Active Directory, Azure/AWS
.

Strong background in
network infrastructure
(VPNs, firewalls, routing, switching).

Experience with
virtualization
(Hyper-V, VMware) and remote access tools.

Proven knowledge of
Microsoft Intune
and
Data Loss Prevention (DLP) solutions
.

Proficiency with
PowerShell scripting and automation
.

Strong documentation and incident reporting skills.

Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Cisco CCNA/CCNP, CompTIA Security+).

Preferred Qualifications

Experience managing large-scale enterprise infrastructure.

Familiarity with ITIL processes and best practices.

Strong leadership and mentorship skills.

We're Hiring: IT Senior Manager at Auxis

Are you ready to lead IT Outsourcing operations for global clients and drive innovation in Service Desk, NOC, Infrastructure, and Security? Auxis is looking for an
IT Senior Manager
to oversee day-to-day operations, ensure top-notch service delivery, and support our business growth initiatives.

What we're looking for:

• 7+ years in IT management (3+ in IT outsourcing)
• Strong leadership across Service Desk, NOC, Infrastructure, and Security
• ITIL knowledge (certifications a plus)
• Proven experience managing KPIs and operational performance
• Passion for AI and automation in IT operations
• Fluent English (85%+ proficiency)
• Willingness to travel internationally (mainly US)

If you're passionate about innovation, operational excellence, and leading high-performing teams, we want to hear from you

Apply now and take the next step in your IT leadership career with Auxis

Hi,

Job Title : IT Desktop Support

Location : Cali, Valle del Cauca, Colombia

Job Description :

Our team successfully delivered end-to-end support for the IoT sensor deployment project, ensuring compliance with safety, quality, and client requirements.

Key Responsibilities:

• Provided skilled workforce with full adherence to local health & safety regulations, including mandatory PPE and site-specific safety training.
• Conducted pre-deployment readiness checks, validating rack and cabling availability.
• Performed safe removal and handover of existing Nozomi sensors, ensuring proper cable disconnection and documentation.
• Installed new Microsoft IoT sensors, including rack mounting, power, network, and grounding connections.
• Tagged and labeled all hardware, wiring, and power supplies per client instructions.
• Documented MAC addresses, serial numbers, and technical details for asset tracking.
• Configured management IP for remote connectivity and verified network configurations and traffic flow.
• Submitted complete asset information forms and participated in interface meetings with Wipro/Kenvue teams for seamless handover.