35 Ofertas de Client Onboarding Specialist en Colombia

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Account Management
Overview
- Responsible for setting sales strategies as it relates to customer accounts that are aligned with geography strategy and achieving sales goals that drive market share, volume and revenue growth.
- Leads and manages existing customer relationships, and works to identify opportunities and customer needs in the core business/ new flows/ digital/
- Partners with customers to deliver customized solutions and comprehensive consulting support.
- Responsible for pipeline management at the account level.
Role
- Design, develop and lead the accounts strategies and business by understanding, knowing and anticipating payments industry trends, players, products, technologies, etc., delivering strong commercial execution and partnership with the accounts, leveraging MasterCard´s products & services value proposition to manage account´ pain points at a strategic level, with a short and long term vision, by understanding their competitive advantage, value proposition, strategy and milestones.
- Increase MasterCard relevance (share and P&L participation) in the accounts business through negotiations at Senior Management level, setting with them the business strategy in the mid to long term view, understanding and influencing customers' end-game and roadmap, as well as influencing trends and strategic decision of the accounts.
- Increase MasterCard footprint in the accounts by identifying new business opportunities within traditional MasterCard solutions and beyond, negotiating at Senior Management level to obtain approval and sponsorship to develop such opportunities.
- Lead cross functional teams (Marketing, Products, Customer Delivery, CIS, Services, etc.) to manage and deliver on transformational projects with mid to long term financial impact, managing, leading and coaching a sales team, including handling responsibilities of administrative processes (SIP, performance review & feedback, etc.). Lead teams on his/her responsibility
- Design, develop and manage business solutions for the accounts that will serve to identify and solve the accounts needs through deep understanding of MasterCard value proposition, and by continually challenging MasterCard planning, decisions and initiatives. Strengthen internal requests by aggregating cluster accounts needs and opportunities, to provide leverage to and liaison with accounts strategy and vision.
- Responsible for cluster accounts P&L performance (business drivers and revenue lines) and profitability (margins), setting forecast and business drivers projections, ensuring accounts performance to meet annual targets, understanding MasterCard financial and administrative processes and policies, but continually challenge internal status-quo in favor of a more customer oriented organization, supporting accounts in selling services through expert level of one or more services tracks (Processing, Fraud, etc.) as well as in depth knowledge of BAU MasterCard solutions/products to ensure commercial execution.
- Manage, lead and align sales and functional teams including resources in other geographies to develop an integrated strategy for customers that have regional presence. Lead teams on his responsibility through ensuring performance, development, coaching and growth, tracking and managing the team to make sure they accomplish the objectives and grow within the company.
- Active engagement and alignment in the definition and execution of the market transformation strategy ( MasterCard playing a more relevant role in the value chain )
All About You
- This position requires a Bachelor's degree (Master's preferred)
- Experience in complex sales positions, business development and strategic account management preferably within the financial services or retail banking business (credit card industry preferred)
- Fluency in English
- Availability to move to Medellin within the next 6 to 12 months OR availability to travel to Medellin around 2x/month.
- Leadership and Team work skills
o Customer oriented
o Communication effective
o Strong relationship management skills
o Sales and marketing knowledge
o People management
o Analytical
o Conceptual thinking
o Conflict resolution
o Bank or Financial services industry experience (credit card, retail banking experience preferred)
o High-level negotiation skills
o Influencing others
o Language of the customer
o Problem resolution
o Strategic planning
o Negotiation capabilities for large size deals
o Multitask skills'
o Manages people well and builds high performance teams
o Dynamic, energetic and withstands hardship and stress
o Acts with a sense of urgency
o Has credibility with multiple constituencies
o Demonstrate executive presence
o Possesses external credibility.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

En Healthatom estamos revolucionando la industria de la salud, usando la tecnología como una herramienta poderosa. Por eso, creamos soluciones que facilitan la gestión del día a día de cientos de clínicas, consultas y centros médicos.

Como Healthatomers, compartimos un propósito en común: mejorar la calidad y el acceso a la salud de las personas. Operamos en más de 25 países y atendemos a 8 mil clientes, pero no nos detenemos ahí, ¡nuestro crecimiento es imparable!

**Qué harás?**:

- Asegurar un time to first value, time to core value y un hábito dentro de los tiempos establecidos.
- Cumplir la meta de activación exitosa de clientes para ayudar a disminuir el churn temprano.
- Entender las expectativas de los clientes para guiarlos hacia un proceso de activación exitoso.
- Proporcionar orientación experta sobre las funcionalidades del software, y prácticas recomendadas a los usuarios para lograr un onboarding exitoso.
- Mantener una comunicación regular con los clientes durante el proceso de activación ofreciendo apoyo proactivo, resolviendo problemas y garantizando un uso óptimo del software.
- Recopilar feedback de clientes que permitan la optimización del proceso de activación y de funcionalidades del software.
- Uso constante de herramientas de aprendizaje adicionales durante el proceso de activación, como artículos del centro de ayuda, videos, etc.
- Hacer seguimiento a través del pipeline y de las distintas tareas de gestión generadas para transmitir el valor de la plataforma a sus negocios.

**Qué esperamos de ti?**:

- Profesional en Áreas de Administración, Ingeniería Industrial, Administración de Servicios, o de la salud.
- Al menos un año trabajando en el área de clientes, como asesor de onboarding, postventa o customer success.

**Nos resultaría interesante si cuentas con.**:

- Experiência en un SaaS relacionado al área de la salud.
- Manejo de CRM de clientes.

**Que tenemos para ti.**:

- Días extra de vacaciones, para que recargues energías y aproveches al máximo tus momentos de descanso.
- Porque sabemos que hay que celebrar la vida en grande, disfruta de tu cumpleaños con un merecido día libre.
- Tendrás la posibilidad de trabajar de forma remota.
- Posibilidad de acceder a cursos de formación complementaria.
- Tendrás acceso a telemedicina, nutrición y psicología para promover tu salud física y mental.

**Partially remote **You can work from your home some days a week.**Computer provided **Healthatom provides a computer for your work.**Vacation over legal **Healthatom gives you paid vacations over the legal minimum.**Remote work policy**:
**Hybrid**

This job takes place some days from home and others at the office in Bogotá (Colombia).

Customer Onboarding Director

As the Director of Customer Onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals. Key responsibilities include driving customer adoption, minimizing time to go live, and improving implementation quality. You will recruit and manage Onboarding Managers, oversee direct reports, conduct performance reviews, and track team objectives.

Additionally, you will serve as the Site Leader for the Colombia office. As a site leader, you will be pivotal in fostering a positive and inclusive workplace culture that promotes teamwork, respect, and open communication among all departments.

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $.3 billion. With total funding of just over 550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.

In this role, you will be responsible for:

1. Leadership and Team Management:
   Lead, mentor, and develop a high-performing Customer Onboarding team.
   Foster a culture of excellence, collaboration, and continuous improvement.
   Set clear performance expectations and provide regular feedback and coaching to the team.
2. Customer Project Delivery:
   Oversee the successful delivery of customer projects, ensuring they are completed successfully and efficiently.
   Develop and implement best practices, methodologies, and tools to enhance project delivery and customer satisfaction.
   Act as an escalation point for project-related issues and work to resolve them promptly.
3. Capacity Planning:
   Develop and implement capacity planning processes to ensure the team can meet current and future demand.
   Monitor resource utilization and adjust staffing levels to optimize efficiency and effectiveness.
   Collaborate with other departments to forecast and plan for upcoming projects and initiatives.
4. Customer Engagement:
   Serve as a trusted advisor to customers, understanding their needs and ensuring Tipalti’s solutions meet their business objectives.
   Create and implement a process for regular customer reviews and feedback to drive continuous improvement.
   Represent Tipalti at industry events, conferences, and customer meetings.
5. Site Leader:
   Foster a positive workplace culture that promotes teamwork, open communication, and an ownership mindset.
   Collaborate with other departments to align initiatives and share best practices.
   Serve as the escalation point of contact for office needs, ensuring effective communication between staff and senior management to address challenges and facilitate solutions.

About you:

• Bachelor’s degree in Business, Finance, Information Technology, or a related field; MBA or an advanced degree preferred.
• 10+ years of experience in implementation, with a strong background in delivering customer projects.
• Proven experience in ERPs and/or Fintech space.
• Demonstrated success in managing diverse teams and driving high performance and customer satisfaction levels.
• Excellent capacity planning and resource management abilities.
• Exceptional communication, escalation handling, and interpersonal skills.
• Ability to travel as needed to support operations and customer engagements.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Interested in learning more about us?

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability, and innovation. Tipalti means we handled it - a mission to which we are constantly committed.

Accommodations
Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to for assistance.

Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

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Customer Onboarding Manager

We are looking for a talented Customer Onboarding Manager to step onto a fintech unicorn rocketship!

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS-based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products.

Who are Tipalti:

Tipalti is one of the most exciting fintechs in the world, our Series F funding raising $270 million - valuing us at over $8.3 billion. We are on a journey to transform financial operations for high-velocity organizations to rival those of the Fortune 5000.

You will be responsible:

• Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers.
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
• Guide customers through the technical integration process, providing expert problem-solving assistance.
• Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.
• Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.

About You

• Bachelor's degree in a relevant field or equivalent practical experience.
• Proven experience with implementation, project management, consulting, or customer success experience with SaaS applications.
• Excellent project management, communication, and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions.

Preferred

• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
• Accounts Payable and Procurement knowledge.
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Interested in learning more about us?

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.

Accommodations
Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to for assistance.

Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

#J-18808-Ljbffr

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
.
**The Customer Onboarding Engineer** plays a key role in ensuring a smooth and efficient integration of new clients. This role focuses on designing and aligning operational processes to support successful onboarding, while ensuring consistency with internal best practices and standards.
With strong communication skills and a proactive approach, the Engineer works collaboratively with cross-functional teams and clients to support process implementation and continuous improvement initiatives.
**How you create impact**
+ Design and implement operational processes that support both customer needs and internal standards.
+ Ensure process improvements are aligned with business goals and efficiency targets.
+ Identify and address process gaps or deviations, proposing effective solutions.
+ Translate complex process requirements into clear guidance for internal teams and customers.
+ Anticipate potential challenges during onboarding and develop proactive mitigation plans.
+ Gather, document, and analyze customer requirements to ensure scalable and adaptable solutions.
+ Evaluate customer requests and recommend improvements that align with long-term operational efficiency.
+ Lead client workshops to align expectations and promote understanding of standard practices.
+ Support the creation of financial process flows in coordination with internal policies.
+ Collaborate with cross-functional teams and stakeholders to ensure a seamless onboarding experience.
**What we would like you to bring**
+ **Bachelor's degree** in International Business, Logistics, or related fields.
+ **At least 4 years of experience** in similar roles within logistics, operations, or supply chain environments.
+ Advanced English Level B2+, C1
+ Experience in **analyzing and improving logistics processes** .
+ Strong communication skills to explain operational concepts clearly to various stakeholders.
+ Solid **problem-solving skills** with a proactive and analytical mindset.
+ Attention to detail, with a focus on **process documentation and implementation** .
+ Ability to assess customer needs and propose **efficient, long-term solutions** .
+ Experience facilitating **workshops or meetings** with clients or internal teams.
+ Ability to work collaboratively and manage stakeholders across different functions.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

On behalf of Tipalti, SD Solutions is looking for a talented Associate Customer Onboarding Manager to join a fintech unicorn!

SD Solutions is a staffing partner operating globally. Contact us to learn more about the benefits we offer.

As an Associate Customer Onboarding Manager, you will lead implementation projects with customers of Tipalti's rapidly growing SaaS-based Accounts Payable automation and global payments solutions. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in guiding customers through the implementation of Tipalti's SaaS products.

Responsibilities :

• Lead the implementation of Tipalti's cloud-based accounts payable automation solution, ensuring a seamless customer experience.
• Provide exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
• Assist customers with the technical integration process, offering expert problem-solving support.
• Manage project timelines, tasks, and development efforts, ensuring projects stay on track and exceed expectations.
• Contribute to the internal knowledge base by capturing lessons learned and empowering colleagues.

Requirements :

• Bachelor's degree in a relevant field or equivalent practical experience.
• At least 2 years of experience in implementation, project management, consulting, or customer success with SaaS applications.
• Strong project management, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, deadline-driven startup environment.
• Passion for customer service and proactive solution identification.

Preferred :

• Hands-on experience with ERP applications such as NetSuite, QuickBooks, or Intacct.
• Knowledge of Accounts Payable and Procurement processes.
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.).

About the company :

Tipalti is a global payables automation platform that provides a cloud solution to scale and automate international payables operations. The startup has raised $565M in funding.

By applying for this position, you agree to our Privacy Policy. Please review our Privacy Policy at and ensure you understand its contents. If you have questions or concerns, feel free to contact us.

#J-18808-Ljbffr

On behalf of Tipalti , SD Solutions is looking for a talented Associate Customer Onboarding Manager to step onto a fintech unicorn rocketship!

SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer.

As a Associate Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS-based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products.

Responsibilities:

• Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers.
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
• Guide customers through the technical integration process, providing expert problem-solving assistance.
• Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.
• Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.

Requirements:

• Bachelor's degree in a relevant field or equivalent practical experience.
• 2+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
• Excellent project management, communication, and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions.

Preferred:

• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
• Accounts Payable and Procurement knowledge.
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

About the company:

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.

#J-18808-Ljbffr

On behalf of Tipalti , SD Solutions is looking for a talented Associate Customer Onboarding Manager to step onto a fintech unicorn rocketship!

SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer.

As a Associate Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS-based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products.

Responsibilities:

• Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers.
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
• Guide customers through the technical integration process, providing expert problem-solving assistance.
• Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.
• Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.

Requirements:

• Bachelor's degree in a relevant field or equivalent practical experience.
• 2+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
• Excellent project management, communication, and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions.

Preferred:

• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
• Accounts Payable and Procurement knowledge.
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

About the company:

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.

#J-18808-Ljbffr

On behalf of Tipalti, SD Solutions is looking for a talented Associate Customer Onboarding Manager to join a fintech unicorn!

SD Solutions is a staffing partner operating globally. Contact us to learn more about the benefits we offer.

As an Associate Customer Onboarding Manager, you will lead implementation projects with customers of Tipalti's rapidly growing SaaS-based Accounts Payable automation and global payments solutions. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in guiding customers through the implementation of Tipalti's SaaS products.

Responsibilities :

• Lead the implementation of Tipalti's cloud-based accounts payable automation solution, ensuring a seamless customer experience.
• Provide exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
• Assist customers with the technical integration process, offering expert problem-solving support.
• Manage project timelines, tasks, and development efforts, ensuring projects stay on track and exceed expectations.
• Contribute to the internal knowledge base by capturing lessons learned and empowering colleagues.

Requirements :

• Bachelor's degree in a relevant field or equivalent practical experience.
• At least 2 years of experience in implementation, project management, consulting, or customer success with SaaS applications.
• Strong project management, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, deadline-driven startup environment.
• Passion for customer service and proactive solution identification.

Preferred :

• Hands-on experience with ERP applications such as NetSuite, QuickBooks, or Intacct.
• Knowledge of Accounts Payable and Procurement processes.
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.).

About the company :

Tipalti is a global payables automation platform that provides a cloud solution to scale and automate international payables operations. The startup has raised $565M in funding.

By applying for this position, you agree to our Privacy Policy. Please review our Privacy Policy at and ensure you understand its contents. If you have questions or concerns, feel free to contact us.

#J-18808-Ljbffr