724 Ofertas de Especialistas en Soporte Técnico en Colombia

We are seeking a bilingual IT Help Desk Technician based in Medellín, Colombia , to support our U.S.-based law firm clients. This is a remote, full-time technical support role within a managed service provider environment.

You will handle service tickets, perform remote troubleshooting, and assist with Microsoft 365, Intune, and Azure systems—ensuring reliable, secure IT operations for our clients who manage sensitive legal and health-related data.

2.000.000 COP monthly.

Medellin, Colombia ONLY please.

• Manage daily service requests and incidents via the N-able (formerly SolarWinds) ticketing and RMM system.
• Provide remote technical support for Windows, Microsoft 365, Intune, and Azure environments.
• Troubleshoot issues related to Outlook, Teams, SharePoint, OneDrive, and user access .
• Configure and manage Intune device enrollment , compliance, and remote wipe functions.
• Administer Azure Active Directory (Azure AD) : user accounts, MFA setup, permissions, and security policies.
• Support and monitor SentinelOne EDR , BitLocker encryption , and antivirus alerts.
• Apply software updates, operating system, and third-party patches through N-able RMM .
• Communicate with clients professionally via WhatsApp, email, and remote sessions .
• Document all work clearly in tickets—ensuring issues are logged, updated, and closed properly.
• Escalate complex or high-severity issues to senior engineers when necessary.

• Bilingual fluency in English and Spanish (written and spoken) – required.
• Minimum of 2 years of Help Desk or IT Support experience.
• Strong working knowledge of:
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint)
• Microsoft Intune (device compliance, policy configuration)
• Microsoft Azure Active Directory (user management, MFA, access roles)
• Understanding of endpoint protection and EDR solutions (SentinelOne, Defender, etc.)
• Familiarity with remote monitoring and management (RMM) tools (N-able, AnyDesk, TeamViewer).
• Excellent troubleshooting skills for Windows 10/11 systems.
• Basic knowledge of networking concepts (IP addressing, DNS, VPNs).
• Professional communication and strong customer service skills.

• Experience working for a Managed Service Provider (MSP) .
• Familiarity with the N-able suite (RMM, Passportal, Mail Assure, Cove Data Protection).
• Basic understanding of HIPAA compliance and secure data handling.
• Experience supporting remote users across multiple client environments.

At Harold Henrietta Digital, we support U.S. law firms that depend on secure and reliable technology.

You will join a team that values accountability, technical excellence, and clear communication. We use modern cloud and security tools, and provide continuous opportunities for professional growth in cybersecurity and compliance-focused IT.

We are seeking a bilingual IT Help Desk Technician based in Medellín, Colombia , to support our U.S.-based law firm clients. This is a remote, full-time technical support role within a managed service provider environment.

You will handle service tickets, perform remote troubleshooting, and assist with Microsoft 365, Intune, and Azure systems—ensuring reliable, secure IT operations for our clients who manage sensitive legal and health-related data.

2.000.000 COP monthly.

Medellin, Colombia ONLY please.

• Manage daily service requests and incidents via the N-able (formerly SolarWinds) ticketing and RMM system.
• Provide remote technical support for Windows, Microsoft 365, Intune, and Azure environments.
• Troubleshoot issues related to Outlook, Teams, SharePoint, OneDrive, and user access .
• Configure and manage Intune device enrollment , compliance, and remote wipe functions.
• Administer Azure Active Directory (Azure AD) : user accounts, MFA setup, permissions, and security policies.
• Support and monitor SentinelOne EDR , BitLocker encryption , and antivirus alerts.
• Apply software updates, operating system, and third-party patches through N-able RMM .
• Communicate with clients professionally via WhatsApp, email, and remote sessions .
• Document all work clearly in tickets—ensuring issues are logged, updated, and closed properly.
• Escalate complex or high-severity issues to senior engineers when necessary.

• Bilingual fluency in English and Spanish (written and spoken) – required.
• Minimum of 2 years of Help Desk or IT Support experience.
• Strong working knowledge of:
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint)
• Microsoft Intune (device compliance, policy configuration)
• Microsoft Azure Active Directory (user management, MFA, access roles)
• Understanding of endpoint protection and EDR solutions (SentinelOne, Defender, etc.)
• Familiarity with remote monitoring and management (RMM) tools (N-able, AnyDesk, TeamViewer).
• Excellent troubleshooting skills for Windows 10/11 systems.
• Basic knowledge of networking concepts (IP addressing, DNS, VPNs).
• Professional communication and strong customer service skills.

• Experience working for a Managed Service Provider (MSP) .
• Familiarity with the N-able suite (RMM, Passportal, Mail Assure, Cove Data Protection).
• Basic understanding of HIPAA compliance and secure data handling.
• Experience supporting remote users across multiple client environments.

At Harold Henrietta Digital, we support U.S. law firms that depend on secure and reliable technology.

You will join a team that values accountability, technical excellence, and clear communication. We use modern cloud and security tools, and provide continuous opportunities for professional growth in cybersecurity and compliance-focused IT.

We are seeking a bilingual IT Help Desk Technician based in Medellín, Colombia , to support our U.S.-based law firm clients. This is a remote, full-time technical support role within a managed service provider environment.

You will handle service tickets, perform remote troubleshooting, and assist with Microsoft 365, Intune, and Azure systems—ensuring reliable, secure IT operations for our clients who manage sensitive legal and health-related data.

2.000.000 COP monthly.

Medellin, Colombia ONLY please.

• Manage daily service requests and incidents via the N-able (formerly SolarWinds) ticketing and RMM system.
• Provide remote technical support for Windows, Microsoft 365, Intune, and Azure environments.
• Troubleshoot issues related to Outlook, Teams, SharePoint, OneDrive, and user access .
• Configure and manage Intune device enrollment , compliance, and remote wipe functions.
• Administer Azure Active Directory (Azure AD) : user accounts, MFA setup, permissions, and security policies.
• Support and monitor SentinelOne EDR , BitLocker encryption , and antivirus alerts.
• Apply software updates, operating system, and third-party patches through N-able RMM .
• Communicate with clients professionally via WhatsApp, email, and remote sessions .
• Document all work clearly in tickets—ensuring issues are logged, updated, and closed properly.
• Escalate complex or high-severity issues to senior engineers when necessary.

• Bilingual fluency in English and Spanish (written and spoken) – required.
• Minimum of 2 years of Help Desk or IT Support experience.
• Strong working knowledge of:
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint)
• Microsoft Intune (device compliance, policy configuration)
• Microsoft Azure Active Directory (user management, MFA, access roles)
• Understanding of endpoint protection and EDR solutions (SentinelOne, Defender, etc.)
• Familiarity with remote monitoring and management (RMM) tools (N-able, AnyDesk, TeamViewer).
• Excellent troubleshooting skills for Windows 10/11 systems.
• Basic knowledge of networking concepts (IP addressing, DNS, VPNs).
• Professional communication and strong customer service skills.

• Experience working for a Managed Service Provider (MSP) .
• Familiarity with the N-able suite (RMM, Passportal, Mail Assure, Cove Data Protection).
• Basic understanding of HIPAA compliance and secure data handling.
• Experience supporting remote users across multiple client environments.

At Harold Henrietta Digital, we support U.S. law firms that depend on secure and reliable technology.

You will join a team that values accountability, technical excellence, and clear communication. We use modern cloud and security tools, and provide continuous opportunities for professional growth in cybersecurity and compliance-focused IT.

We are seeking a bilingual IT Help Desk Technician based in Medellín, Colombia , to support our U.S.-based law firm clients. This is a remote, full-time technical support role within a managed service provider environment.

You will handle service tickets, perform remote troubleshooting, and assist with Microsoft 365, Intune, and Azure systems—ensuring reliable, secure IT operations for our clients who manage sensitive legal and health-related data.

2.000.000 COP monthly.

Medellin, Colombia ONLY please.

• Manage daily service requests and incidents via the N-able (formerly SolarWinds) ticketing and RMM system.
• Provide remote technical support for Windows, Microsoft 365, Intune, and Azure environments.
• Troubleshoot issues related to Outlook, Teams, SharePoint, OneDrive, and user access .
• Configure and manage Intune device enrollment , compliance, and remote wipe functions.
• Administer Azure Active Directory (Azure AD) : user accounts, MFA setup, permissions, and security policies.
• Support and monitor SentinelOne EDR , BitLocker encryption , and antivirus alerts.
• Apply software updates, operating system, and third-party patches through N-able RMM .
• Communicate with clients professionally via WhatsApp, email, and remote sessions .
• Document all work clearly in tickets—ensuring issues are logged, updated, and closed properly.
• Escalate complex or high-severity issues to senior engineers when necessary.

• Bilingual fluency in English and Spanish (written and spoken) – required.
• Minimum of 2 years of Help Desk or IT Support experience.
• Strong working knowledge of:
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint)
• Microsoft Intune (device compliance, policy configuration)
• Microsoft Azure Active Directory (user management, MFA, access roles)
• Understanding of endpoint protection and EDR solutions (SentinelOne, Defender, etc.)
• Familiarity with remote monitoring and management (RMM) tools (N-able, AnyDesk, TeamViewer).
• Excellent troubleshooting skills for Windows 10/11 systems.
• Basic knowledge of networking concepts (IP addressing, DNS, VPNs).
• Professional communication and strong customer service skills.

• Experience working for a Managed Service Provider (MSP) .
• Familiarity with the N-able suite (RMM, Passportal, Mail Assure, Cove Data Protection).
• Basic understanding of HIPAA compliance and secure data handling.
• Experience supporting remote users across multiple client environments.

At Harold Henrietta Digital, we support U.S. law firms that depend on secure and reliable technology.

You will join a team that values accountability, technical excellence, and clear communication. We use modern cloud and security tools, and provide continuous opportunities for professional growth in cybersecurity and compliance-focused IT.

We are seeking a bilingual IT Help Desk Technician based in Medellín, Colombia , to support our U.S.-based law firm clients. This is a remote, full-time technical support role within a managed service provider environment.

You will handle service tickets, perform remote troubleshooting, and assist with Microsoft 365, Intune, and Azure systems—ensuring reliable, secure IT operations for our clients who manage sensitive legal and health-related data.

2.000.000 COP monthly.

Medellin, Colombia ONLY please.

• Manage daily service requests and incidents via the N-able (formerly SolarWinds) ticketing and RMM system.
• Provide remote technical support for Windows, Microsoft 365, Intune, and Azure environments.
• Troubleshoot issues related to Outlook, Teams, SharePoint, OneDrive, and user access .
• Configure and manage Intune device enrollment , compliance, and remote wipe functions.
• Administer Azure Active Directory (Azure AD) : user accounts, MFA setup, permissions, and security policies.
• Support and monitor SentinelOne EDR , BitLocker encryption , and antivirus alerts.
• Apply software updates, operating system, and third-party patches through N-able RMM .
• Communicate with clients professionally via WhatsApp, email, and remote sessions .
• Document all work clearly in tickets—ensuring issues are logged, updated, and closed properly.
• Escalate complex or high-severity issues to senior engineers when necessary.

• Bilingual fluency in English and Spanish (written and spoken) – required.
• Minimum of 2 years of Help Desk or IT Support experience.
• Strong working knowledge of:
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint)
• Microsoft Intune (device compliance, policy configuration)
• Microsoft Azure Active Directory (user management, MFA, access roles)
• Understanding of endpoint protection and EDR solutions (SentinelOne, Defender, etc.)
• Familiarity with remote monitoring and management (RMM) tools (N-able, AnyDesk, TeamViewer).
• Excellent troubleshooting skills for Windows 10/11 systems.
• Basic knowledge of networking concepts (IP addressing, DNS, VPNs).
• Professional communication and strong customer service skills.

• Experience working for a Managed Service Provider (MSP) .
• Familiarity with the N-able suite (RMM, Passportal, Mail Assure, Cove Data Protection).
• Basic understanding of HIPAA compliance and secure data handling.
• Experience supporting remote users across multiple client environments.

At Harold Henrietta Digital, we support U.S. law firms that depend on secure and reliable technology.

You will join a team that values accountability, technical excellence, and clear communication. We use modern cloud and security tools, and provide continuous opportunities for professional growth in cybersecurity and compliance-focused IT.

We are seeking a bilingual IT Help Desk Technician based in Medellín, Colombia , to support our U.S.-based law firm clients. This is a remote, full-time technical support role within a managed service provider environment.

You will handle service tickets, perform remote troubleshooting, and assist with Microsoft 365, Intune, and Azure systems—ensuring reliable, secure IT operations for our clients who manage sensitive legal and health-related data.

2.000.000 COP monthly.

Medellin, Colombia ONLY please.

• Manage daily service requests and incidents via the N-able (formerly SolarWinds) ticketing and RMM system.
• Provide remote technical support for Windows, Microsoft 365, Intune, and Azure environments.
• Troubleshoot issues related to Outlook, Teams, SharePoint, OneDrive, and user access .
• Configure and manage Intune device enrollment , compliance, and remote wipe functions.
• Administer Azure Active Directory (Azure AD) : user accounts, MFA setup, permissions, and security policies.
• Support and monitor SentinelOne EDR , BitLocker encryption , and antivirus alerts.
• Apply software updates, operating system, and third-party patches through N-able RMM .
• Communicate with clients professionally via WhatsApp, email, and remote sessions .
• Document all work clearly in tickets—ensuring issues are logged, updated, and closed properly.
• Escalate complex or high-severity issues to senior engineers when necessary.

• Bilingual fluency in English and Spanish (written and spoken) – required.
• Minimum of 2 years of Help Desk or IT Support experience.
• Strong working knowledge of:
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint)
• Microsoft Intune (device compliance, policy configuration)
• Microsoft Azure Active Directory (user management, MFA, access roles)
• Understanding of endpoint protection and EDR solutions (SentinelOne, Defender, etc.)
• Familiarity with remote monitoring and management (RMM) tools (N-able, AnyDesk, TeamViewer).
• Excellent troubleshooting skills for Windows 10/11 systems.
• Basic knowledge of networking concepts (IP addressing, DNS, VPNs).
• Professional communication and strong customer service skills.

• Experience working for a Managed Service Provider (MSP) .
• Familiarity with the N-able suite (RMM, Passportal, Mail Assure, Cove Data Protection).
• Basic understanding of HIPAA compliance and secure data handling.
• Experience supporting remote users across multiple client environments.

At Harold Henrietta Digital, we support U.S. law firms that depend on secure and reliable technology.

You will join a team that values accountability, technical excellence, and clear communication. We use modern cloud and security tools, and provide continuous opportunities for professional growth in cybersecurity and compliance-focused IT.

We are seeking a bilingual IT Help Desk Technician based in Medellín, Colombia , to support our U.S.-based law firm clients. This is a remote, full-time technical support role within a managed service provider environment.

You will handle service tickets, perform remote troubleshooting, and assist with Microsoft 365, Intune, and Azure systems—ensuring reliable, secure IT operations for our clients who manage sensitive legal and health-related data.

2.000.000 COP monthly.

Medellin, Colombia ONLY please.

• Manage daily service requests and incidents via the N-able (formerly SolarWinds) ticketing and RMM system.
• Provide remote technical support for Windows, Microsoft 365, Intune, and Azure environments.
• Troubleshoot issues related to Outlook, Teams, SharePoint, OneDrive, and user access .
• Configure and manage Intune device enrollment , compliance, and remote wipe functions.
• Administer Azure Active Directory (Azure AD) : user accounts, MFA setup, permissions, and security policies.
• Support and monitor SentinelOne EDR , BitLocker encryption , and antivirus alerts.
• Apply software updates, operating system, and third-party patches through N-able RMM .
• Communicate with clients professionally via WhatsApp, email, and remote sessions .
• Document all work clearly in tickets—ensuring issues are logged, updated, and closed properly.
• Escalate complex or high-severity issues to senior engineers when necessary.

• Bilingual fluency in English and Spanish (written and spoken) – required.
• Minimum of 2 years of Help Desk or IT Support experience.
• Strong working knowledge of:
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint)
• Microsoft Intune (device compliance, policy configuration)
• Microsoft Azure Active Directory (user management, MFA, access roles)
• Understanding of endpoint protection and EDR solutions (SentinelOne, Defender, etc.)
• Familiarity with remote monitoring and management (RMM) tools (N-able, AnyDesk, TeamViewer).
• Excellent troubleshooting skills for Windows 10/11 systems.
• Basic knowledge of networking concepts (IP addressing, DNS, VPNs).
• Professional communication and strong customer service skills.

• Experience working for a Managed Service Provider (MSP) .
• Familiarity with the N-able suite (RMM, Passportal, Mail Assure, Cove Data Protection).
• Basic understanding of HIPAA compliance and secure data handling.
• Experience supporting remote users across multiple client environments.

At Harold Henrietta Digital, we support U.S. law firms that depend on secure and reliable technology.

You will join a team that values accountability, technical excellence, and clear communication. We use modern cloud and security tools, and provide continuous opportunities for professional growth in cybersecurity and compliance-focused IT.

We are seeking a bilingual IT Help Desk Technician based in Medellín, Colombia , to support our U.S.-based law firm clients. This is a remote, full-time technical support role within a managed service provider environment.

You will handle service tickets, perform remote troubleshooting, and assist with Microsoft 365, Intune, and Azure systems—ensuring reliable, secure IT operations for our clients who manage sensitive legal and health-related data.

2.000.000 COP monthly.

Medellin, Colombia ONLY please.

• Manage daily service requests and incidents via the N-able (formerly SolarWinds) ticketing and RMM system.
• Provide remote technical support for Windows, Microsoft 365, Intune, and Azure environments.
• Troubleshoot issues related to Outlook, Teams, SharePoint, OneDrive, and user access .
• Configure and manage Intune device enrollment , compliance, and remote wipe functions.
• Administer Azure Active Directory (Azure AD) : user accounts, MFA setup, permissions, and security policies.
• Support and monitor SentinelOne EDR , BitLocker encryption , and antivirus alerts.
• Apply software updates, operating system, and third-party patches through N-able RMM .
• Communicate with clients professionally via WhatsApp, email, and remote sessions .
• Document all work clearly in tickets—ensuring issues are logged, updated, and closed properly.
• Escalate complex or high-severity issues to senior engineers when necessary.

• Bilingual fluency in English and Spanish (written and spoken) – required.
• Minimum of 2 years of Help Desk or IT Support experience.
• Strong working knowledge of:
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint)
• Microsoft Intune (device compliance, policy configuration)
• Microsoft Azure Active Directory (user management, MFA, access roles)
• Understanding of endpoint protection and EDR solutions (SentinelOne, Defender, etc.)
• Familiarity with remote monitoring and management (RMM) tools (N-able, AnyDesk, TeamViewer).
• Excellent troubleshooting skills for Windows 10/11 systems.
• Basic knowledge of networking concepts (IP addressing, DNS, VPNs).
• Professional communication and strong customer service skills.

• Experience working for a Managed Service Provider (MSP) .
• Familiarity with the N-able suite (RMM, Passportal, Mail Assure, Cove Data Protection).
• Basic understanding of HIPAA compliance and secure data handling.
• Experience supporting remote users across multiple client environments.

At Harold Henrietta Digital, we support U.S. law firms that depend on secure and reliable technology.

You will join a team that values accountability, technical excellence, and clear communication. We use modern cloud and security tools, and provide continuous opportunities for professional growth in cybersecurity and compliance-focused IT.

We are seeking a bilingual IT Help Desk Technician based in Medellín, Colombia , to support our U.S.-based law firm clients. This is a remote, full-time technical support role within a managed service provider environment.

You will handle service tickets, perform remote troubleshooting, and assist with Microsoft 365, Intune, and Azure systems—ensuring reliable, secure IT operations for our clients who manage sensitive legal and health-related data.

2.000.000 COP monthly.

Medellin, Colombia ONLY please.

• Manage daily service requests and incidents via the N-able (formerly SolarWinds) ticketing and RMM system.
• Provide remote technical support for Windows, Microsoft 365, Intune, and Azure environments.
• Troubleshoot issues related to Outlook, Teams, SharePoint, OneDrive, and user access .
• Configure and manage Intune device enrollment , compliance, and remote wipe functions.
• Administer Azure Active Directory (Azure AD) : user accounts, MFA setup, permissions, and security policies.
• Support and monitor SentinelOne EDR , BitLocker encryption , and antivirus alerts.
• Apply software updates, operating system, and third-party patches through N-able RMM .
• Communicate with clients professionally via WhatsApp, email, and remote sessions .
• Document all work clearly in tickets—ensuring issues are logged, updated, and closed properly.
• Escalate complex or high-severity issues to senior engineers when necessary.

• Bilingual fluency in English and Spanish (written and spoken) – required.
• Minimum of 2 years of Help Desk or IT Support experience.
• Strong working knowledge of:
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint)
• Microsoft Intune (device compliance, policy configuration)
• Microsoft Azure Active Directory (user management, MFA, access roles)
• Understanding of endpoint protection and EDR solutions (SentinelOne, Defender, etc.)
• Familiarity with remote monitoring and management (RMM) tools (N-able, AnyDesk, TeamViewer).
• Excellent troubleshooting skills for Windows 10/11 systems.
• Basic knowledge of networking concepts (IP addressing, DNS, VPNs).
• Professional communication and strong customer service skills.

• Experience working for a Managed Service Provider (MSP) .
• Familiarity with the N-able suite (RMM, Passportal, Mail Assure, Cove Data Protection).
• Basic understanding of HIPAA compliance and secure data handling.
• Experience supporting remote users across multiple client environments.

At Harold Henrietta Digital, we support U.S. law firms that depend on secure and reliable technology.

You will join a team that values accountability, technical excellence, and clear communication. We use modern cloud and security tools, and provide continuous opportunities for professional growth in cybersecurity and compliance-focused IT.