22 Ofertas de Roles de Servicio al Cliente en Colombia

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. **A Day in the Life** We have an exciting opportunity for a Customer Specialist, focusing on Acute Care and Monitoring (ACM) HCP/HCO Services. This position will be responsible for providing comprehensive support to healthcare professionals, healthcare organizations, and internal stakeholders by managing operational processes, including contracting, payment processing, grants, donations, documentation, and cross-functional coordination with Legal, Compliance, Medical Education, Sales, Marketing, and other internal partners. **Responsibilities may include the following:** + Manage intake, processing, documentation, tracking, and closeout of HCP/HCO grants, donations, sponsorships, contracts, payments, and related services in alignment with internal policies, compliance requirements, and cross-functional approval workflows + Coordinate cross-functionally with Legal, Compliance, Finance, Medical Education, Marketing, Sales, and other internal partners to support timely review, approval, contracting, payment, and documentation + Ensure requests are complete, accurate, and aligned with internal policies, compliance requirements, approval workflows, and applicable regulations. + Maintain accurate records and documentation for all grants, donations, contracts, payments, approvals, and related correspondence + Support HCP/HCO engagement processes, including contracts, honoraria, payment documentation, letters of agreement, and required follow-up materials + Serve as a point of contact for internal teams and external customers regarding request status, documentation requirements, process questions, and operational timelines + Track program milestones, payment status, required deliverables, reconciliation items, and closeout documentation to ensure timely completion. + Identify process gaps and recommend improvements to increase efficiency, consistency, transparency, and customer experience + Support reporting, audit readiness, transparency requirements, and quality/compliance documentation related to HCP/HCO activities + Perform work in accordance with company policies, quality procedures, healthcare compliance standards, and applicable legal/regulatory requirements + Coordinates/participates in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines + Travel requirement: <15% **Required knowledge:** + Bachelor's Degree + Experience supporting operational, administrative, or program coordination processes in a regulated environment (e.g., healthcare, pharma, MedTech, finance). + Fluent English is required + Experience managing documentation, tracking workflows, or processing transactions (e.g., contracts, payments, requests, approvals). + Demonstrated ability to work cross-functionally with multiple stakeholders. + Experience working with data tracking tools, systems, or enterprise platforms. + Strong attention to detail with a focus on accuracy, compliance, and documentation integrity. + Direct experience supporting HCP/HCO engagements, including contracting, honoraria, grants, or sponsorships is advantageous + Knowledge of healthcare compliance regulations (e.g., Sunshine Act/Open Payments, anti-kickback considerations, FMV processes) is advantageous + Experience supporting audit readiness, reporting, or regulatory documentation is advantageous **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Recruitment Fraud Alert** We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at . **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will. + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email To request removal of your personal information from our systems please email

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Specialist, Customer Success
Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.
Responsibilities
As a Specialist, Customer Success for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will support senior Customer Success Managers and work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.
The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
Customer Engagement:
· Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
· Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
· Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Growing the Business:
· Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products
· Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
· Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Technical & Program Readiness:
· Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
· Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
· Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products
All About You:
· Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
· Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
· Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
· Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
· Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
· Experience in identifying "next opportunity" for customers to further enhance the strength and value of the partnership for both parties
· Experience in creative thinking and development of innovative solutions to complex customer challenges
· Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
· Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
· Languages - English and Spanish; Portuguese desirable
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
En Iron Mountain protegemos lo que más valoran nuestros clientes, desde lo cotidiano hasta lo extraordinario. Creamos valor para el cliente en todo el mundo con pasión por preservar lo físico, transformar lo digital y respetar el medio ambiente. Somos pioneros en el sector de la gestión global de registros e información y hemos establecido algunas de las mejores relaciones con los clientes del sector, con el 95% de las empresas de la lista Fortune 1000 entre nuestros 225.000 clientes fieles. Aquí, aportará su experiencia y creatividad a un lugar de trabajo que se nutre de la mejora continua. Aquí formará parte de una plantilla global que acepta las diferencias entre nosotros. Y aquí le animaremos a escalar más alto en beneficio de nuestros clientes y de los demás. Hay mucho más, pero ya es suficiente. Estamos impacientes por conocerte a TI.
En Iron Mountain protegemos lo que más valoran nuestros clientes, desde lo cotidiano hasta lo extraordinario, mientras les ayudamos a conectar el mundo físico y el digital. Nuestra gente tiene la oportunidad de llevar su creatividad a un lugar de trabajo que prospera con el cambio. Aquí, será parte de un equipo que no solo acepta lo excepcional,excepcional si no que crea lo excepcional **.**
**ACERCA DE ESTA OPORTUNIDAD:**
Atender y dar soporte a nuestros clientes desde el área de Customer Care , ejecutando las tareas diarias que implican la atención y soporte al cliente de acuerdo a las estrategias y estándares globales,globales entregando una extraordinaria experiencia de servicio.
**RESPONSABILIDADES:**
+ Gestionar las respuestas a clientes internos y externos, en tiempo y forma, a través de la administración eficiente de casos generados a través de la plataforma CRM Service Cloud de la suite Sales Force y las que están definidas para continuidad y atención de servicios.
+ Proveer servicio y soporte en la resolución de casos de cierre de cuentas,. para garantizar su resolución y dar continuidad a un servicio de excelencia.
+ Priorizar los reclamos e incidencias reportadas por clientes, actuando con sentido de urgencia, y manteniendo la trazabilidad de principio a fin.
+ Capacitar, entrenar y orientar a clientes en forma remota, en la interacción del servicio de Iron Mountain, propiciando la generación de altos niveles de experiencia en el servicio , que permitan apoyar en forma eficiente y efectiva nuestros sus procesos de negocio.
+ Coordinar y establecer una eficiente interacción con las distintas áreas de operaciones y de negocio de la compañía, que permitan mantener un trabajo colaborativo,colaborativo impactando en la excelencia de experiencia de servicio a nuestros clientes.
+ Promover las nuevas tecnologías que defina la compañía, aprovechando las instancias recurrentes de contacto con cliente.
**CUALIFICACIONES**
+ Bachiller académico
+ Inglés avanzado a nivel de conversación, lectura y escritura, indispensable. (B2+ en adelante)
+ Experiencia de mínimo 1 año en áreas de Servicio o Atención al cliente y/o Call center.
+ Deseable formación relacionada con manejo, mejora y gestión de procesos.
+ Alta capacidad de análisis
+ Buen manejo de herramientas ofimáticas y excelente redacción
+ Excelentes habilidades de comunicación y trabajo en equipo.
+ Capaz de trabajar en entornos cambiantes, desafiantes y bajo presión
+ Centrado en la voz y experiencia de viaje del cliente y su experiencia en viaje (customer journey) con la compañía, de manera que se cumpla la promesa de valor.
+ Apasionado por el servicio, con un interés genuino por comprender e identificar las necesidades del cliente y buscar su satisfacción de manera efectiva.
**¿QUE TE OFRECEMOS?**
+ Ser parte de una organización global en constante evolución centrada en la transformación y la innovación.
+ Un sistema de apoyo en el que tiene un lugar seguro para expresar su opinión, compartir comentarios y ser realmente auténtico.
+ Conectividad global para aprender de más de 26 000 compañeros de equipo en 52 países
+ Ser parte de un equipo ganador que acepta la diversidad, la inclusión y nuestras diferencias
+ Ofertas competitivas de Total Reward para respaldar su carrera en Iron Mountain, su familia, su bienestar personal, su bienestar financiero y su jubilación.
+ Jornada de trabajo de lunes a viernes bajo la modalidad híbrida de Teletrabajo Autónomo (Remoto y presencialidad ocasional en oficina).
+ Servicio de transporte (desde Portal 80 hasta la oficina y de regreso) para las jornadas laborales presenciales.
+ Equipos y accesorios de tecnología para el desarrollo de las tareas asignadas.
+ Oportunidades de desarrollo y crecimiento profesional
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

**Título del Puesto:** _Customer Engagement Lead RSV_
+ _Ubicación: Bogotá, Colombia_
+ _Modelo de trabajo: híbrido_
**Acerca del Puesto**
Como **Customer Engagement Lead RSV,** liderarás un equipo multifuncional a través de la preparación y ejecución del lanzamiento - construyendo la estrategia local de entrada al mercado, manteniendo cada flujo de trabajo alineado con los hitos, y asegurando que el cliente permanezca en el centro de cada decisión, desde la pre-lanzamiento hasta la expansión en el mercado. Lidera y ejecuta estrategias innovadoras de engagement con clientes dentro de la geografía/país asignado, priorizando interacciones directas con los clientes. ¿Listo para comenzar?
Únete al equipo que protege medio billón de vidas cada año con ciencia de próxima generación, innovación en ARNm y avances impulsados por IA. En Vacunas, ayudarás a impulsar la prevención a escala global y a dar forma al futuro de la inmunización.
**Acerca de Sanofi:**
Somos una empresa biofarmacéutica impulsada por I+D y potenciada por IA, comprometida con mejorar la vida de las personas y entregar un crecimiento convincente. Nuestro profundo entendimiento del sistema inmunológico y pipeline innovador, nos permite inventar medicinas y vacunas que tratan y protegen a millones de personas alrededor del mundo. Juntos, perseguimos los milagros de la ciencia para mejorar la vida de las personas.
**Responsabilidades Principales:**
+ Liderar el equipo de lanzamiento multifuncional - Médico, Regulatorio, Marketing, Acceso al Mercado, Asuntos Públicos y Ventas - desde la preparación hasta la ejecución, manteniendo a todos alineados en cronogramas, hitos y responsabilidad compartida.
+ Ser dueño de la estrategia local de engagement con clientes y de entrada al mercado de extremo a extremo, traduciendo la estrategia global de marca en un plan de lanzamiento específico para el país.
+ Hacer seguimiento del progreso frente a los KPIs de lanzamiento, identificar riesgos de manera temprana y realizar ajustes en tiempo real basados en la retroalimentación del mercado y los clientes.
+ Construir perfiles de clientes y mapear los journeys de extremo a extremo para identificar los momentos más relevantes.
+ Diseñar y ejecutar un plan de engagement omnicanal - canales, contenido y mensajes adaptados a cada segmento.
+ Evaluar los canales de entrada al mercado y priorizar la inversión en función del alcance, la afinidad y el impacto.
+ Trabajar en conjunto con los Brand Leads para que la estrategia de engagement refuerce los objetivos generales de marca.
+ Colaborar con Médico y Regulatorio para adaptar el contenido localmente, dentro del marco regulatorio.
+ Impulsar formas de trabajo Ágiles en el equipo transversal, aportando una mentalidad de innovación a la resolución de problemas.
**Acerca de Ti**
+ Experiencia en engagement con clientes, marketing comercial o engagement digital en la industria farmacéutica o de consumo masivo (FMCG) - idealmente incluyendo el lanzamiento de un producto.
+ Capacidad comprobada para liderar equipos multifuncionales o matriciales en entornos dinámicos y de alta ambigüedad, utilizando metodologías Ágiles, design thinking o lean start-up.
+ Pensamiento innovador y disruptivo, siempre en búsqueda de nuevas oportunidades.
+ Experiencia práctica liderando iniciativas de transformación digital que utilizan IA y analítica de datos para fortalecer el engagement con clientes.
+ Alta afinidad con los datos - con capacidad para extraer insights de plataformas de analítica y convertirlos en decisiones.
+ Excelentes habilidades de colaboración y comunicación con Marketing, Médico y otros socios multifuncionales.
+ Título universitario en Marketing, Administración de Empresas o un campo relacionado.
+ Dominio del español e inglés.
**_Por Qué Elegirnos_**
+ Da vida a los milagros de la ciencia junto a un equipo solidario y enfocado en el futuro.
+ Descubre infinitas oportunidades para desarrollar tu talento e impulsar tu carrera, ya sea mediante una promoción o un movimiento lateral, a nivel local o internacional.
+ Disfruta de un paquete de beneficios bien diseñado y considerado que reconoce tu contribución y potencia tu impacto.
+ Ayuda a proteger a más de quinientos millones de personas cada año, contribuyendo a uno de los mayores esfuerzos globales de vacunación en el sector salud.
+ Desarrolla tu carrera con acceso a mentoría, programas de movilidad internacional y oportunidades de crecimiento en cuatro continentes.
+ Haz posible lo imposible para millones de personas al contribuir a avances revolucionarios como la primera vacuna contra el VRS para niños pequeños en el mundo.
**Persigue el** **Progreso.** **Descubre lo** **Extraordinario.**
Únete a Sanofi y entra en una nueva era de la ciencia - donde tu crecimiento puede ser tan transformador como el trabajo que hacemos. Invertimos en ti para llegar más lejos, pensar más rápido, y hacer lo que nunca se ha hecho antes.
Ayudarás a empujar límites, desafiar convenciones, y construir soluciones más inteligentes que lleguen a las comunidades que servimos. ¿Listo para perseguir los milagros de la ciencia y mejorar la vida de las personas? Persigamos el Progreso y Descubramos lo Extraordinario - juntos.
En Sanofi, proporcionamos igualdad de oportunidades a todos independientemente de la raza, color, ascendencia, religión, sexo, origen nacional, orientación sexual, edad, ciudadanía, estado civil, discapacidad o identidad de género. ¡Mira nuestro video ALL IN ( y consulta nuestras acciones de Diversidad, Equidad e Inclusión en sanofi.com!
\#LI-LAT #LI-Hybrid
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
We are an R&D driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people's lives.
We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world.
Discover more about us visiting or via our movie We are Sanofi ( a career that makes a difference.
Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it's using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities.
This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**LATAM Healthcare Customer Care Rep**
**Remote Position (Medellín or Bogotá)**
**High English proficiency**
**Grade: 8**
**Job summary**
This position provides a one-to-one customer service experience for UPS Healthcare accounts in Latin America.
The team will be responsible for supporting Brazil, Mexico, Puerto Rico, Colombia, Dominican Republic & Costa Rica in English, Spanish, or Portuguese.
He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution including follow-ups and making outbound calls.
**Responsibilities:**
+ Builds and maintains relationships with related internal functions (i.e., Sales, Billing, Delivery Information and Operations) and external customers (Shippers and Receivers).
+ Analyzes and resolves Healthcare account issues.
**Qualifications:**
+ Excellent communication skills and English, Spanish and Portuguese language proficiency, flexible and eager to learn.
**Working hours:**
**Availability** : Monday to Friday 6AM to 8PM, excluding US Major Holidays
44 Hrs per week.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Description
The Financial Analyst - CS GO Finance will drive cost efficiency and operational excellence for Amazon's Customer Service organization by leading financial analysis for VCPC (Variable Cost Per Contact) projects and strategic initiatives. This role partners with CS GO and cross-functional teams globally to identify optimization opportunities, analyze cost trends, and deliver year-over-year improvements. The ideal candidate combines strong financial acumen with the ability to translate complex data into actionable insights that enable leadership to make informed decisions and achieve key business goals with a high bar for cost efficiency.
Key job responsibilities
As a Financial Analyst supporting VCPC (Variable Cost Per Contact) initiatives, you will:
Lead financial analysis for VCPC improvement projects, identifying cost reduction opportunities and efficiency gains across Customer Service operations
Partner with cross-functional stakeholders to influence decision-making on cost optimization initiatives and resource allocation
Track and report on project performance, monitoring key metrics and providing regular updates on progress toward YoY improvement targets
Analyze cost trends by month, location, and vertical to identify optimization opportunities and support data-driven recommendations
Develop financial models and business cases to evaluate VCPC initiatives and quantify potential savings
Support monthly and quarterly financial reporting, providing insights into variances and trends that impact VCPC performance
Collaborate with Customer Service, Operations, and Finance teams to ensure alignment on project goals and deliverables
Communicate findings clearly to stakeholders at various levels, translating complex financial data into actionable insights
Build and maintain tracking mechanisms to measure the impact of improvement initiatives and ensure accountability for results
A day in the life
You'll start your day reviewing VCPC performance metrics and identifying trends that require deeper analysis. You'll collaborate with Customer Service and Operations leaders to discuss ongoing cost optimization projects, providing financial insights that guide decision-making. Much of your time will be spent building financial models, analyzing cost drivers across different locations and verticals, and tracking progress on improvement initiatives. You'll prepare updates for stakeholders, clearly communicating project status and financial impact. You'll also participate in cross-functional meetings to influence resource allocation decisions and ensure alignment on YoY improvement targets.
About the team
We are Customer Service Finance (CSF), integral partners to one of the largest Customer Service teams on Earth. We are passionate about helping customers through insightful analysis and data-driven decision-making. We collaborate globally, celebrate diverse perspectives, and support our peers to excel. If you thrive in simplifying the complex, deriving insights from numbers, and enabling teams to move thoughtfully and quickly forward, we're the team for you. Join us to apply your financial acumen to diverse challenges, build lasting relationships, and take great strides in your career growth.
Basic Qualifications
- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)
- 4+ years of creating process improvements with automation and analysis experience
- 4+ years of applying key financial performance indicators (KPIs) to analyses experience
- 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
- 4+ years of finance or a related analytical field experience
- Experience working with stakeholders
Preferred Qualifications
- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Customer Success
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.
Responsibilities
As a Customer Success Sr. Specialist for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.
The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
Customer Engagement:
Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Growing the Business:
Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Technical & Program Readiness:
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products
All About You:
Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying "next opportunity" for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
English and Spanish (Portuguese highly desirable)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

En IQVIA creemos que la diversidad impulsa mejores decisiones, mayor innovación y mejores resultados. Por ello, estamos conformando nuestro **Banco de Talento Inclusivo** , dirigido a todas las personas, incluidas aquellas con discapacidad interesadas en desarrollarse en roles administrativos y de apoyo general en distintas áreas de la compañía.
Al postularte, tu perfil podrá ser considerado para futuras oportunidades en funciones administrativas, operativas o de soporte, de acuerdo con las necesidades del negocio.
**Principales responsabilidades (generales):**
Las funciones podrán variar según el área e incluyen, de manera general:
+ Apoyo administrativo a equipos internos
+ Organización, control y archivo de documentación
+ Actualización de información en sistemas y bases de datos
+ Coordinación de agendas, correos y comunicaciones
+ Soporte operativo y administrativo a procesos del área asignada
**Requisitos:**
+ Interés en desempeñarse en un rol administrativo o de apoyo general
+ Habilidades de organización, comunicación y atención al detalle
+ Manejo básico de herramientas ofimáticas
+ Disponibilidad para funciones no técnicas
**Especificidades de la convocatoria:**
+ Como parte de esta convocatoria inclusiva y, en cumplimiento de la Ley, se solicitará indicar de manera voluntaria si se cuenta con un certificado de discapacidad y, en caso afirmativo, adjuntarlo.
+ La información será tratada conforme a la política de protección de datos de IQVIA y utilizada exclusivamente para fines de selección y cumplimiento legal.
+ Esta convocatoria hace parte de una iniciativa de inclusión laboral, igualdad de oportunidades y cumplimiento de la cuota legal de personas con discapacidad en Colombia, promoviendo la igualdad de oportunidades, sin limitar el acceso a otros procesos de selección abiertos a la población general.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

Description
**¡SI NO HABLAS PORTUGUÉS, POR FAVOR NO APLICAR!**
¡Trabaja desde casa con Amazon en Colombia! Buscamos personas **BILINGÜES** que hablen **PORTUGUÉS y ESPAÑOL** para unirse a nuestro equipo de atención al cliente. Ayudarás a los clientes de Amazon mientras trabajas cómodamente desde tu casa en Colombia. ¡Postúlate ya!
**Cargo:** Associado de Atendimento ao Cliente em Português.
**Tipo de posição:** Permanente
**Salário:** $2,799,766 COP por mês
**Localização:** Trabalho em casa na Colômbia
A Amazon tem a missão de ser a melhor empresa de atendimento ao cliente do mundo, portanto, nossos representantes de atendimento ao cliente são essenciais para atingir esse objetivo. Para o nosso Centro de Atendimento, buscamos pessoas para o cargo de Representante de Atendimento ao Cliente na modalidade Trabalho Virtual que se identifiquem com os mais altos padrões de qualidade da Amazon, e tenham interesse em fazer carreira em uma empresa pioneira , dispostos a inventar e simplificar com base em nossos clientes.
**O que você fará como Associado de Atendimento ao Cliente?**
Como Associado de Atendimento ao Cliente da Amazon, você tem um propósito muito claro: evitar problemas, resolver dúvidas e encantar nossos clientes. Você será o primeiro ponto de contato para nossos clientes no mercado brasileiro, respondendo às suas solicitações por telefone, chat e/ou e-mail. Isso inclui tudo, desde perguntas sobre pedidos e produtos até problemas de pagamento e orientação do site.
**Quais são os horários?**
Esta função exige horários de trabalho que variam para coincidir com o momento em que os clientes mais precisam de nós. Você trabalhará em diferentes turnos e sua semana de trabalho é de no mínimo 40 horas. Para atender a demanda de nossos clientes, agendamos de acordo com uma variedade de padrões de turnos dentro das 24h funcionamento de Domingo à Segunda feira. Você pode ser obrigado a trabalhar em feriados nacionais e será compensado de acordo com a lei. Você aprenderá mais sobre sua programação exata mais perto de sua data de início.
**Quais benefícios você receberá?**
Uma das melhores coisas de se juntar à equipe de atendimento ao cliente da Amazon é que você não precisa de nenhuma experiência anterior de atendimento ao cliente. Você receberá treinamento e um pacote completo de equipamentos será fornecido quando você ingresar. Além disso, oferecemos uma série de benefícios, incluindo:
- Plano de saúde e odontológico
- Seguro de vida e morte acidental
- Programa de Assistência ao Funcionário (EAP)
- Treinamento remunerado
- Desconto para funcionários no site da Amazon
- Programas de Desenvolvimento de Carreira
- Benefícios Lifestyle e descontos no varejo por meio de nosso programa Amazon Extras
**Se parece que esta posição é para você, clique no link abaixo para iniciar o processo de inscrição!**
Você precisará de 1 a 2 horas para concluir a inscrição em sua totalidade, incluindo as avaliações que medirão sua adequação ao cargo. Recomendamos o uso de um laptop ou computador desktop para obter a melhor experiência. Você terá a opção de salvar sua inscrição entre cada etapa do processo de inscrição e retornar a ela, se necessário, mas recomendamos que você conclua o processo de uma vez só, sempre que possível.
Se você passar em todos os testes, entraremos em contato com os próximos passos!
_Se for selecionado, você será fornecido com um Lenovo Case o CPU, teclado, mouse, fone de ouvido e dois tokens de segurança. Certifique-se de que o endereço fornecido é um endereço exato e completo de onde você reside, de forma que possa receber o equipamento e garanta que não haja atrasos em seu recebimento. Adicione o número do apartamento(se houver). É de responsabilidade dos atendentes garantir uma conectividade à internet sem interrupções, e ter um ambiente `semelhante a um escritório` dentro de sua residência, para que possam oferecer o melhor desempenho em termos de produtividade e qualidade._
_A Amazon segue rigorosamente a Legislação Geral de Proteção dos Dados e informação pessoal que você fornece em sua candidatura, e a gerenciará e cumprirá às exigências legais correspondentes. De forma particular, não iremos compartilhar suas informações pessoais com terceiros sem seu consentimento prévio, a não ser por determinação legal. A Amazon conservará sua informação numa base de dados eletrônica armazenada pela_ _Amazon.com_ _nos Estados Unidos ou, outros escritórios da Amazon desde que, autorizado previamente por você. Para maiores informações sobre o armazenamento e processamento da sua informação pessoal na Amazon, por favor, acesse o seguinte endereço:_ _ _._
**Trabalhe em casa com o Atendimento ao Cliente da Amazon!**
Basic Qualifications
**Requisitos Obrigatórios:**
+ Ter mais de: 18 anos
+ Residir na Colômbia
+ Fortes habilidades de comunicação em português e espanhol
+ Experiência em trabalhar com um computador
+ Identidade nacional ou cartão de residência com situação migratória legal no País.
+ Você precisará de um espaço de trabalho tranquilo e livre de distrações (espaço de mesa dedicado com cadeira).
+ Agendamos de acordo com uma variedade de padrões de turnos dentro das 24h funcionamento Você precisará de um espaço de trabalho tranquilo e livre de distrações (escritório dedicado com mesa e cadeira)
+ Do ponto de vista técnico, uma velocidade mínima de conexão de banda larga (download de 10 MGB / upload de 3 MBG ou superior) usando uma conexão de internet hard-wire ethernet (sem WIFI).
**Que pontos fortes você trará?**
+ Orientação para o detalhe e elevada capacidade de organização.
+ Amigável e focado no cliente em todas as situações
+ Capacidade de aprender rapidamente e abraçar a mudança
+ Adaptabilidade a um ambiente multitarefa acelerado, enérgico.