1.085 Ofertas de It Support en Colombia

IT Support Analyst role at Scotiabank/Scotia GBS Colombia. Provide basic and specialized technical support for technological incidents and requests related to the business units and departments of GBS Colombia in a reactive, preventive, proactive, and predictive manner. Contribute to achieving the objectives of both the IT department and the Operations Vice Presidency of GBS Colombia through the execution of activities assigned to the role and responsibilities. Provide all users with the highest level of reliability and availability of technological resources related to computing equipment, telephone systems, hardware peripherals, audio/video equipment, network infrastructure, servers, as well as applications and software.

• Manage information technologies, including but not limited to technology platforms, information systems, corporate software, communication infrastructure, data channels, voice channels, and computing equipment, ensuring their availability and support.
• Provide technical support for hardware incidents involving computers and technological equipment such as computers, printers, peripherals, conference rooms, mobile devices, and other technology devices.
• Provide technical support for software incidents, including business applications, web applications, client/server applications, application installations, office tools, specialized software, troubleshooting, and other software-related needs.
• Solve recurring problems related to hardware or software incidents.
• Handle all technological requests, coordinating with the teams responsible for each platform and/or technological application.
• Support projects and temporary assignments, interacting with multiple interdisciplinary teams to achieve objectives.
• Coordinate movements, transfers, and/or migrations of computers, phones, technological devices, connectivity accessories, and peripherals.
• Contact appropriate vendors when necessary for maintenance, service, and/or relevant solutions.

• Minimum 2 years of experience in technical support.
• Required proficiency in a second language (Spanish/English) preferably at B2 level.
• Experience handling corporate technology.
• Technical, Technologist, or Engineer graduate in Information Technology or related fields.
• General knowledge of information systems, software, and applications.
• General knowledge of computer hardware and operating systems.
• General knowledge of networks and server-provided services.
• Knowledge of VoIP telephony, call recording systems, inbound and outbound operations.
• Excellent motivation, leadership, training, and organizational skills with the ability to prioritize/delegate and handle a variety of tasks and situations continuously.
• Time management skills, multitasking ability, and adaptability to changing priorities.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and a collaborative management style.

Colombia: Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

• Associate

• Full-time

• Information Technology

• Banking

Overview

¡Únete a nuestro equipo como IT Support Analyst! TUL, es un negocio de tiendas físicas tipo hard discount de materiales de ferretería y construcción en Colombia. Nos mueve la pasión por el servicio y nuestra promesa es ofrecer precios bajos SIEMPRE de excelente calidad. Tu objetivo será brindar soporte técnico de primer nivel (Hardware, Software y Conectividad) para asegurar que la operación en nuestras tiendas nunca se detenga.

• Educación: Técnico, Tecnólogo en carreras de Sistemas o Tecnología o estudiante de últimos semestres de Sistemas o carreras afines.
• Experiencia: Mínimo 2 años en roles de soporte tecnológico.
• Habilidades: Soporte de primer nivel, mantenimiento de equipos, redes básicas y sistemas de punto de venta (POS).
• Disponibilidad: Apertura para desplazarte a diferentes tiendas para brindar soporte en sitio cuando sea necesario.

• Contrato directo por la empresa a término indefinido.
• Horario: Lunes a Viernes (Presencial). Disponibilidad los sábados sólo en caso de eventualidades con las tiendas.
• Salario: Se define durante el proceso de selección.

• Medicina prepagada - Póliza de Salud Sura
• Birthday Free: Tu día de cumpleaños es libre y pago.
• Días libres pagos por la empresa.
• Créditos directos con la empresa.
• Póliza funeraria.
• Otros beneficios adicionales que conocerás en el proceso.

Si tienes una excelente actitud de servicio, cumples con el perfil y quieres unirte a nuestro equipo, ¡postula tu hoja de vida!

¡Únete a nuestro equipo como IT Support Analyst!

TUL, es un negocio de tiendas físicas tipo hard discount de materiales de ferretería y construcción en Colombia. Nos mueve la pasión por el servicio y nuestra promesa es ofrecer precios bajos SIEMPRE de excelente calidad.

Tu objetivo será brindar soporte técnico de primer nivel (Hardware, Software y Conectividad) para asegurar que la operación en nuestras tiendas nunca se detenga.

• Educación: Técnico, Tecnólogo en carreras de Sistemas o Tecnología o estudiante de últimos semestres de Sistemas o carreras afines.
• Experiencia: Mínimo 2 años en roles de soporte tecnológico.
• Habilidades: Soporte de primer nivel, mantenimiento de equipos, redes básicas y sistemas de punto de venta (POS).
• Disponibilidad: Apertura para desplazarte a diferentes tiendas para brindar soporte en sitio cuando sea necesario.

• Contrato directo por la empresa a término indefinido.
• Horario: Lunes a Viernes (Presencial). Disponibilidad los sábados sólo en caso de eventualidades con las tiendas.
• Salario: Se define durante el proceso de selección.

• Medicina prepagada - Póliza de Salud Sura.
• Birthday Free: ¡Tu día de cumpleaños es libre y pagado!
• Días libres pagos por la empresa.
• Créditos directos con la empresa.
• Póliza funeraria.
• Otros beneficios adicionales que conocerás en el proceso.

Si tienes una excelente actitud de servicio, cumples con el perfil y quieres unirte a nuestro equipo, ¡postula tu hoja de vida!

Applications from outside Colombia and Brazil will not be considered for this role.

Robots & Pencils is an applied AI engineering firm building the next frontier of business architecture. We design and ship AI co‑workers that integrate into enterprise operations and deliver measurable results for our clients. We’re all in on AWS, combining deep UX capability with senior engineering talent to get AI into production fast and keep it there.

We’ve earned the trust of leaders across Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, and Manufacturing and more, and earned a reputation as the nimble alternative to traditional global systems integrators. Founded in 2009, with delivery centers in Canada, the United States, Eastern Europe, and Latin America, we are smaller, faster, and more senior by design. Our teams average 15+ years of experience. We move fast, sweat the details, and build things that actually ship.

We’re looking for an IT Support Specialist based in Latin America to join our IT team as a full‑time contractor. This is a plug‑and‑play role for someone who already knows the tools, owns their tickets, and doesn’t need handholding to get things done.

You’ll be the first line of escalated support for R&P employees across North America and Latin America — handling the issues that go beyond basic triage, keeping our core platforms running smoothly, and making sure people get back to work fast. You’ll work directly with our Senior Systems Administrator and operate with a high degree of autonomy in a remote‑first, globally distributed environment.

At Robots & Pencils, we design AI systems for a human world. Robots and pencils means engineering paired with creativity, because every agent we ship has to work for real people in real workflows. That balance is baked into how we operate.

• Handle IT support requests submitted via Slack, covering both routine issues and complex problems that require deeper technical investigation or elevated access
• Resolve hardware, software, connectivity, and account‑related issues for remote employees across macOS and Windows environments
• Triage, prioritize, and manage your own ticket queue with minimal supervision, meeting defined SLA targets
• Escalate issues to the next support level when they fall outside L2 scope, providing full context and steps already taken
• Document resolutions clearly and contribute to the internal IT knowledge base to reduce repeat tickets

• Manage user accounts, groups, and licenses in Microsoft Entra ID (Azure AD) and Microsoft 365 admin center
• Handle access requests, permission changes, and offboarding tasks across Exchange Online, SharePoint, OneDrive, and Teams
• Troubleshoot MFA issues and assist users with account access problems
• Assist with SharePoint site administration and OneDrive configuration as needed
• Support onboarding and offboarding workflows, including device enrollment, configuration, and deprovisioning via Rippling MDM
• Troubleshoot endpoint issues across macOS and Windows, including application installation, OS updates, and performance problems
• Assist with Sophos endpoint agent deployment, alert triage, and policy enforcement in coordination with the Senior Systems Administrator

• Provide user‑level support for core business platforms, including Slack, Zoom, 1Password, Jira, Confluence, Greenhouse, and Harvest
• Assist users with SSO login issues, account access problems, and password‑related requests
• Support onboarding of new hires by provisioning accounts and licenses across the R&P platform stack
• Communicate clearly with employees at all levels in written English — in Slack, Zoom, email, and documentation
• Escalate complex issues to the Senior Systems Administrator with full context and steps already taken
• Participate in async handoffs and status updates in a remote‑first work culture

• 2 years of hands‑on IT support experience, with at least 1 year at an L2 or escalation level
• Strong working knowledge of Microsoft 365 administration — Entra ID, Exchange Online, SharePoint, Teams, and OneDrive
• Experience supporting both macOS and Windows endpoints in a remote or hybrid environment
• Familiarity with MDM platforms (Rippling, JumpCloud, Jamf, Intune, or similar) for device management and enrollment
• Basic understanding of SSO and MFA concepts — able to troubleshoot user‑facing login issues
• Experience managing tickets and workflows in Jira Service Management, Zendesk, or a comparable ITSM platform
• Strong written and spoken English — clear, professional, and direct in all communications; strong written and verbal Spanish
• Ability to work independently, manage your own queue, and know when to elevate

• Exposure to endpoint security tools such as Sophos, CrowdStrike, or similar XDR platforms
• Experience in a startup, agency, or distributed tech company environment
• CompTIA A+, Network+, Microsoft MS‑900, or similar certifications

• A doer. You see something broken and fix it. You’re rather move on clarity than wait for certainty.
• A fast learner who knows you don’t know everything. The AI landscape changes weekly. You’re senior enough to know better and curious enough to keep learning anyway.
• Direct in a way that makes the work better. You give honest feedback. You’re rather have the hard conversation than blowsmoke.
• Obsessed with craft. You know genius is in the details. You ship exceptional, not perfect, and you don’t put your name on work you wouldn’t stand behind.
• Built for ownership. You honor commitments, admit mistakes fast, and back your teammates when a decision costs something. No handoffs, no finger‑pointing.
• All in. You treat clients’ businesses like your own. You take the work seriously without taking yourself seriously.
• Resourceful when the budget, timeline, or team is tight. Constraints don’t slow you down. They sharpen you.
• Glad to be in the room with people who care as much as you do. Our teams average fifteen‑plus years of experience. We hire people who push each other to do better work.

The IT Support Specialist will help our Support Engineering team ensure that all CarbonHealth internal customers’ technology needs are met and that their IT problems are solved with impactful and educational interactions. This candidate will effectively triage and solve Carbon Health IT tickets and escape to the appropriate parties when necessary. The perfect candidate will be efficient, detail-oriented, drive our company compliance goals, and excel at communication and organization. Additionally, this individual will be great at providing excellent customer service when triaging and addressing customer needs. Their communication will be impactful, empathetic, and consistent with the IT team workflows.

• Work alongside a driven, fast paced IT Support team troubleshooting and resolving 60+ tickets on a weekly basis in order of priority and within our SLA commitments.
• Assist employees remotely via written correspondence, video calls, and telecommunications all while documenting your troubleshooting and analysis of issues in a timely and concise manner.
• Following troubleshooting guides and escalation paths in a Jira ticketing system to address tickets effectively and quickly.
• Providing prompt and courteous customer service in all aspects of communication with Carbon Health staff.
• Assist with aspects of employee lifecycle and access management while upholding identity federation and compliance best practices.
• Assist with hardware and software troubleshooting and diagnosing IT problems with Carbon Health staff directly.

• High School Diploma or equivalent experience.
• Experience in a high paced environment with independent workflows while resolving 60+ tickets on a weekly basis within an average SLA of 30 minutes to 1 hour.
• Experience in assisting customers remotely via telephone, written correspondence, and video calls.
• Experience in both MacOS and Windows operating systems, able to independently troubleshoot and resolve a variety of software and hardware issues for computers, tablets, printers, scanners, and other peripherals.
• Understanding of password + security policies like multi-factor authentication and access management.
• Able to provide thorough and detailed analysis on issues assigned to you and document your findings + troubleshooting workflows in a timely and organized manner.
• Outstanding customer service and communication skillsets with proven ability to assist others in a timely manner with empathetic and impactful problem solving.

• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN as well as network troubleshooting workflows.
• Experience in a wide variety of SaaS applications including (or similarly relevant) Google workspace, Okta, Atlassian Cloud, Meraki and Mosyle MDM.
• Strong documentation skills for creating and maintaining knowledge base articles, how-to articles, and project outlines.
• Healthcare industry background with HIPAA compliance expertise.

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

ABOUT THE ROLE

We are looking for a proactive, customer-focused IT Support Engineer to join our Global IT team. In this role, you will provide technical support, troubleshoot IT issues, and support system and network administration for employees across the business. You will work across macOS, Windows, enterprise networks, and collaboration tools to help maintain seamless day-to-day IT operations.

Beyond daily support, you will also collaborate with cross-functional IT teams on projects, deployments, and process improvements, contributing to the growth and efficiency of our global technology environment.

Accelerate how the entire development organization works by finding high-impact use cases for AI, building the solutions that automate them, and spreading those wins so they scale across teams.

• Provide Technical Support : Troubleshoot software, hardware, and network-related issues while delivering clear, step‑by‑step guidance to end users for timely resolution.

• Escalate Complex Issues : Collaborate with senior engineers and specialized teams when advanced troubleshooting or deeper technical expertise is required.

• Deliver High-Quality Internal Support : Manage and respond to employee requests through the ticketing system, ensuring timely communication and effective issue resolution.

• Monitor Systems & Perform Maintenance : Proactively monitor system performance and security, apply updates, and assist with ongoing hardware and software maintenance.

• Support IT Deployments : Assist with the deployment, setup, and configuration of new systems, applications, and company‑wide updates.

• Maintain Documentation & Asset Inventory : Create and update knowledge base articles, document incidents and resolutions, and maintain accurate IT asset records.

• Collaborate Across IT Teams : Work closely with IT administrators, developers, and network engineers on testing, quality assurance, and cross‑functional projects.

• Promote Security & Compliance : Follow IT security policies, identify potential risks, and support best practices to maintain a secure IT environment.

• Experience with onboarding/offboarding processes, hardware/software troubleshooting, and end‑user support across macOS and Windows environments.

• Familiarity with Azure , Entra ID , Google Workspace , and IT service management tools such as Jira and Confluence .

• Knowledge of enterprise networking hardware, conference room technology, and printer troubleshooting.

• Understanding of password managers, MFA, passkeys, and general authentication/security best practices.

• Strong customer service mindset with excellent communication skills.

• Self‑sufficient, dependable, and able to identify when escalation is needed.

• Ability to lift up to 50 lbs unassisted and manage competing priorities in a fast‑paced environment.

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast‑paced and agile environment across 19 offices worldwide.

• Enhanced Health Plan

• People pass Gas & Canasta

• A fun work environment for sports lovers

• Wellness Aid

• English Course Aid

• Glasses Aid

• Morning & Night transportation

• BBQ Day

• Integrations Activity

• Home Work Day

• CSR Day

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!

As our company working language is English, we’d like to see your CV in English, please

Zemsania está buscando un profesional para el cargo de Soporte de Servicios Gestionados en Valledupar. El candidato ideal deberá tener al menos 2 años de experiencia en soporte técnico de equipos de impresión y ser flexible con los horarios de trabajo.

Las responsabilidades incluyen brindar soporte presencial y remoto, realizar mantenimiento de impresoras y resolver problemas de redes. Se valoran habilidades interpersonales y orientación al cliente.

La empresa promueve la igualdad de oportunidades y ofrece un ambiente de trabajo dinámico.

Robots & Pencils is seeking an IT Support Specialist based in Latin America for a full-time contractor role. You’ll provide escalated support for employees across North America and Latin America while working autonomously in a remote-first environment.

This role demands 2 years of IT support experience with a strong background in Microsoft 365. Proficiency in both English and Spanish is essential. Join a team that values creativity, ownership, and a resourceful approach to problem-solving. Apply now!

At Atom Computing, we build quantum computers using arrays of optically trapped neutral atoms that will empower customers to achieve unprecedented computational breakthroughs. Join a world-class team of scientists, engineers, and business professionals to advance the state-of-the-art in quantum computing.

We are seeking a Senior IT Support Lead to be the operational backbone of our IT team, located in our Boulder, Colorado office and offering support to all our offices nationally. In this role, you will own the end-user experience from device provisioning to day-to-day support — building the repeatable, automated workflows that allow our team to scale without friction. You will support a highly technical employee population, including quantum engineers, hardware researchers, and software developers. Working closely with the IT Director, Security Engineer, and DevOps teams, you will ensure employees have secure, reliable access to the systems, tools, and resources they need to be productive from day one.

• Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources.
• Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints.
• Own the helpdesk queue, drive toward SLA adherence, and build self-service resources to reduce repeat ticket volume.
• Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments.
• Enforce baseline security policies (disk encryption, OS patching, screensaver lock) in partnership with others on the IT Team.
• Build and maintain an internal IT knowledge base covering common issues, onboarding, offboarding runbooks, and self-service guides.

• Bachelor’s in Computer Science, Information Technology, or a related field
• 3+ years of experience in an IT support role

• Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
• Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration.
• Experience with or strong working knowledge of a major MDM platform.
• Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail.
• Ability to prioritize and manage multiple projects in a rapidly changing work environment.
• Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality.

• Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation.
• Kandji / Iru / MS Intune experience
• Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. — who require elevated permissions, specialized software, and flexible endpoint configurations

Atom Computing provides a wide variety of perks and benefits, including fully paid medical, dental, and vision insurance for our employees and their dependents. Additionally, unlimited paid time off, 401K company matching, short- and long-term disability, FSA, dependent care benefits, and life insurance. We also offer drinks, snacks, and catered team lunches in our offices, every day!

The base salary range for this position is between $80,000 - $110,000 annually, commensurate with experience. In addition to salary, we offer a bonus plan and incentive stock options for equity in the company.